Sprint Now Part of T-Mobile

I wish that zero stars was an option. I was with sprint for nearly six months and NOT ONE TIME DID I HAVE SERVICE AT MY HOUSE. My brother inlaw got in a bad car accident and my sister couldn't even get a hold of me to come watch her kids so that she could go be with her husband. I have spent over 27 hours on the phone with customer service in the last few months. They promised us a "magic box" signal booster from the day that we signed on. They said that they didn't have any in store, but after we signed on that we would be able to get one in a few days in the mail. WE NEVER GOT ONE! They would even tell me that it was in the mail and that it would be there by Thursday I would call back a week later and they would magically have no record of that call. They would always give me the run around, and then transfer me to someone else. They have just randomly hung up on me and not called back many times, when they obviously had no idea of a solution to my problems that I was having. I have it in writing that I would not owe anything when I terminated my contract in December, and they still tried to charge me $152 for January, which they eventually refunded after a couple of more hours on the phone and a trip to the sprint store. They now are sending me a $45 bill for a charge that they can't even explain and now they are giving it to a COLLECTION AGENCY! By far the worst experience that I have ever and will ever have with any business. I wish I could take them to court and get refunded the money that I spent on my S9 and my wife's S9 and for the 6 months of bills that we paid for a service that we were never given! I switched to T-mobile, my bill is literally less than half of what it was, and I now have great coverage.

This is the worse telecommunications company! Sales pulls the bait and switch when making a purchase making my bill substantially higher. The prey on older people - be aware. While I called billing, again bait and switch. They put you in a different plan to "reduce" your bill - be aware. They lie. Every month my bill is a different amount - substantially higher than quoted. I would not recommend Sprint to my enemy. I have bought out my lease. Senior citizens beware.

This is the worse telecommunications company! Sales pulls the bait and switch when making a purchase making my bill substantially higher. The prey on older people - be aware. While I called billing, again bait and switch. They put you in a different plan to "reduce" your bill - be aware. They lie. Every month my bill is a different amount - substantially higher than quoted. I would not recommend Sprint to my enemy. I have bought out my lease. Senior citizens beware.

Wish I could rate this a 0!
I sure hope this phone company gets shut down soon because of all the negative complaints Sprint has been receiving lately. Glad to read online that my family and I aren’t the only ones who had horrible experiences with Sprint. Here is my complaint!
My dad, mom, and I were on the phone with Sprint’s customer service, FOR 2 HOURS! And during those 2 hours, we’ve been put on hold at least 10 times. We’ve documented everything from start to finish. The lady we were on the phone with was from the Philippines and she kept on putting us on hold for 10 minutes, sometimes longer, going back and forth with her supervisor to get answers. Before this call, my dad talked to another representative working for Sprint, and this man said he would get help and talk to his supervisor. He hung up on my dad. UNPROFESSIONAL! This goes to show that Sprint doesn’t give a flying f* about their customers.
Sprint offered to give us a discount for $150, when really Sprint owes us way more than that because of the fact Sprint is overcharging each and every one of their customers. My dad has been overcharged for a phone he hasn’t used in 3 years. He got a bill which states he owes approximately $500. WE OWE THEM NOTHING. IT’S THEM WHO OWE US MONEY, AND THEY KNOW IT.
It’s pitiful that they’re training their employees to provide poor customer service by blatantly lying to us and neglecting us. Sprint is screwing everyone over and stealing our money. The entire world is soon to know about their antics. We should’ve never trusted this company.
p.s. Verizon is better!

Wish I could rate this a 0!
I sure hope this phone company gets shut down soon because of all the negative complaints Sprint has been receiving lately. Glad to read online that my family and I aren’t the only ones who had horrible experiences with Sprint. Here is my complaint!
My dad, mom, and I were on the phone with Sprint’s customer service, FOR 2 HOURS! And during those 2 hours, we’ve been put on hold at least 10 times. We’ve documented everything from start to finish. The lady we were on the phone with was from the Philippines and she kept on putting us on hold for 10 minutes, sometimes longer, going back and forth with her supervisor to get answers. Before this call, my dad talked to another representative working for Sprint, and this man said he would get help and talk to his supervisor. He hung up on my dad. UNPROFESSIONAL! This goes to show that Sprint doesn’t give a flying f* about their customers.
Sprint offered to give us a discount for $150, when really Sprint owes us way more than that because of the fact Sprint is overcharging each and every one of their customers. My dad has been overcharged for a phone he hasn’t used in 3 years. He got a bill which states he owes approximately $500. WE OWE THEM NOTHING. IT’S THEM WHO OWE US MONEY, AND THEY KNOW IT.
It’s pitiful that they’re training their employees to provide poor customer service by blatantly lying to us and neglecting us. Sprint is screwing everyone over and stealing our money. The entire world is soon to know about their antics. We should’ve never trusted this company.
p.s. Verizon is better!

My card information was taken without my consent and put on an account. A payment was taken off my card and I called to inform them my card was used without my consent and asked and called multiple times for it to be taken off. They told me it was removed but lied and I had to speak to multiple people to have it taken off. Even though they said they removed my card I didn’t believe them from the first time. Also they never refunded me my money.

I would caution any business from using Sprint Wireless. They scheduled a payment arrangement with me and then sent a text message the next morning saying they were cancelling the payment arrangement and disconnected my phone lines (all 7) while we were in the middle of business calls. I am a small business and not a billion dollar corporation and had asked for an 8 day extension on the bill while they investigated equipment fees that I was being charged for 6 months for devices that had been returned during upgrades. I paid $750.00 toward the bill on Tuesday to start a payment agreement. and then on Wednesday, they interrupted service without warning and refused to honor the payment arrangement even though they sent a text message confirming the details of the agreement and accepted the $750.00. they credited only $439.00 of the money they were over-charging me for two devices that had been returned last summer. Their customer service is the most unprofessional I've ever dealt with and I legitimately spent over 10 hours on the telephone being bounced from agent to agent, and re-routed to Financial Intervention when I requested cancellation over and over, and they refused to restore services and honor the payment arrangement. I had been a loyal customer for 3 years and they refused to honor the payment arrangement that their own representative set up and stated the next day that she made a mistake by setting it up. They do not cherish or respect established business or personal customers, break their own payment agreements, and over-charge for equipment. I would not recommend them to anyone.

My card information was taken without my consent and put on an account. A payment was taken off my card and I called to inform them my card was used without my consent and asked and called multiple times for it to be taken off. They told me it was removed but lied and I had to speak to multiple people to have it taken off. Even though they said they removed my card I didn’t believe them from the first time. Also they never refunded me my money.

I would caution any business from using Sprint Wireless. They scheduled a payment arrangement with me and then sent a text message the next morning saying they were cancelling the payment arrangement and disconnected my phone lines (all 7) while we were in the middle of business calls. I am a small business and not a billion dollar corporation and had asked for an 8 day extension on the bill while they investigated equipment fees that I was being charged for 6 months for devices that had been returned during upgrades. I paid $750.00 toward the bill on Tuesday to start a payment agreement. and then on Wednesday, they interrupted service without warning and refused to honor the payment arrangement even though they sent a text message confirming the details of the agreement and accepted the $750.00. they credited only $439.00 of the money they were over-charging me for two devices that had been returned last summer. Their customer service is the most unprofessional I've ever dealt with and I legitimately spent over 10 hours on the telephone being bounced from agent to agent, and re-routed to Financial Intervention when I requested cancellation over and over, and they refused to restore services and honor the payment arrangement. I had been a loyal customer for 3 years and they refused to honor the payment arrangement that their own representative set up and stated the next day that she made a mistake by setting it up. They do not cherish or respect established business or personal customers, break their own payment agreements, and over-charge for equipment. I would not recommend them to anyone.

THIS IS THE WORST SPRINT STORE! I WOULD WARN EVERYONE TO NEVER EVER EVER USE SPRINT. HORRIBLE CUSTOMER SERVICE, HORRIBLE SERVICE AND OVER PRICED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THIS IS THE WORST SPRINT STORE! I WOULD WARN EVERYONE TO NEVER EVER EVER USE SPRINT. HORRIBLE CUSTOMER SERVICE, HORRIBLE SERVICE AND OVER PRICED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sprint’s customer service team and litigation department are awful. After being hung up on, made promises by one representative and then told by another that the first was wrong, had 1800 deducted from my account without direct deposit set up, and called by the litigations department because I posted on consumer affairs, I believe that this is the worst company around. Their service is subpar, all other major competitors are better. Please don’t use this company.

Sprint’s customer service team and litigation department are awful. After being hung up on, made promises by one representative and then told by another that the first was wrong, had 1800 deducted from my account without direct deposit set up, and called by the litigations department because I posted on consumer affairs, I believe that this is the worst company around. Their service is subpar, all other major competitors are better. Please don’t use this company.

I have never experienced such awful customer service anywhere, as bad as my experience at this Sprint store. Let me preface this by explaining that one of my parents works in customer service, while the other is a business owner. So I fully understand the importance of customer service as well as how difficult it can be at times.
I accompanied my parents to this store because they wanted to add a line to their existing contract as well as consider upgrading their phones for each of their lines. I'm am pretty knowledgeable when it comes to tech and they asked me to come with them because they knew what they wanted and they wanted my advice in regard to what would be the best option for them, when considering their budget as well as what they use their phones for. Initially, they were being assisted by Kaela and things seemed to be going smoothly. However, trust me when I tell you that one of the associates, whose name is Kristen, had a genuine mental breakdown which ultimately lead to us leaving the store. When my mom inquired about upgrading her phone this lady insisted on selling her products that she didn't want or need. When I explained that the Samsung A6 insisted on trying to sell them did not interest them she became very combative and rude with me. At this point I let it go because like I said, I understand how trying customer service can be at times and this associate was clearly having issues prior to becoming involved with us. So when we finally got her to show my parents some other options for the phones that they were interested in, they weren't entirely sold on the offer they were given to which I then suggested they just add the line and give the upgrades some thought. I told them that maybe they wanted to look at Best Buy, the used market, etc. This was absolutely not a personal statement directed toward Kristen or the Sprint service, but what I thought was a pretty rational conclusion to the information we'd been given. However, this clearly struck a nerve with Kristen because she lost it after this and told me to "shut up", that I was "stupid", and that my parents should "not listen to me, because I'm clueless". Meanwhile, the original associate we were seeing, Kaela, must have been too scared to speak up because she did not try to intervene at any point, ask Kristen to walk away, direct us to another associate, etc. So eventually the Store Manager, Matt, came out to try and resolve the situation to no avail, where we ultimately left because Kristen started pitching a fit to him, which started to cause a bit of a scene in an otherwise busy store. But already by this point we were not going to be giving this store our business, which we told Matt and he seemed to be understanding about this fact. However, he did not seem very concerned about what had just transpired which was pretty unsettling. I understand that we were just one group of people and they probably get hundreds of customers daily, so we are no big loss to them. However, it shows that they were perfectly content with this level of customer service which is very discouraging and can be seen by the plethora of other bad reviews of their store. We won't be returning to this location and believe me when I say that Kristen had a genuine mental breakdown and her behavior in customer service is unacceptable. We drove 10 more minutes to the Sprint store on Holland Sylvania Road where the associates were much more helpful, friendly, and respectful. Big thumbs up to Zack and Riley for their superb assistance! My suggestion would be to just drive the additional 10 minutes to this store were you will be treated like a person and receive far superior customer service.

I have never experienced such awful customer service anywhere, as bad as my experience at this Sprint store. Let me preface this by explaining that one of my parents works in customer service, while the other is a business owner. So I fully understand the importance of customer service as well as how difficult it can be at times.
I accompanied my parents to this store because they wanted to add a line to their existing contract as well as consider upgrading their phones for each of their lines. I'm am pretty knowledgeable when it comes to tech and they asked me to come with them because they knew what they wanted and they wanted my advice in regard to what would be the best option for them, when considering their budget as well as what they use their phones for. Initially, they were being assisted by Kaela and things seemed to be going smoothly. However, trust me when I tell you that one of the associates, whose name is Kristen, had a genuine mental breakdown which ultimately lead to us leaving the store. When my mom inquired about upgrading her phone this lady insisted on selling her products that she didn't want or need. When I explained that the Samsung A6 insisted on trying to sell them did not interest them she became very combative and rude with me. At this point I let it go because like I said, I understand how trying customer service can be at times and this associate was clearly having issues prior to becoming involved with us. So when we finally got her to show my parents some other options for the phones that they were interested in, they weren't entirely sold on the offer they were given to which I then suggested they just add the line and give the upgrades some thought. I told them that maybe they wanted to look at Best Buy, the used market, etc. This was absolutely not a personal statement directed toward Kristen or the Sprint service, but what I thought was a pretty rational conclusion to the information we'd been given. However, this clearly struck a nerve with Kristen because she lost it after this and told me to "shut up", that I was "stupid", and that my parents should "not listen to me, because I'm clueless". Meanwhile, the original associate we were seeing, Kaela, must have been too scared to speak up because she did not try to intervene at any point, ask Kristen to walk away, direct us to another associate, etc. So eventually the Store Manager, Matt, came out to try and resolve the situation to no avail, where we ultimately left because Kristen started pitching a fit to him, which started to cause a bit of a scene in an otherwise busy store. But already by this point we were not going to be giving this store our business, which we told Matt and he seemed to be understanding about this fact. However, he did not seem very concerned about what had just transpired which was pretty unsettling. I understand that we were just one group of people and they probably get hundreds of customers daily, so we are no big loss to them. However, it shows that they were perfectly content with this level of customer service which is very discouraging and can be seen by the plethora of other bad reviews of their store. We won't be returning to this location and believe me when I say that Kristen had a genuine mental breakdown and her behavior in customer service is unacceptable. We drove 10 more minutes to the Sprint store on Holland Sylvania Road where the associates were much more helpful, friendly, and respectful. Big thumbs up to Zack and Riley for their superb assistance! My suggestion would be to just drive the additional 10 minutes to this store were you will be treated like a person and receive far superior customer service.

CSR Eric J either doesn't speak, read, and understand English or has a comprehension problem. His supervisor Christine K disconnected the chat when I stated this and didn't follow up. Their service is not worth the price of their plans.

CSR Eric J either doesn't speak, read, and understand English or has a comprehension problem. His supervisor Christine K disconnected the chat when I stated this and didn't follow up. Their service is not worth the price of their plans.

They suck. I ported my number to a different company and ever since then they have changed the amount I have owed multiple times, withdrew money out of my bank account without my permission, and always change the story. Highly don’t recommend getting involved with them because it quickly becomes a nightmare.

If I could leave a 0 star review, I would. I can NEVER call into sprint without being transferred to 3 different people. All of their information never agrees.
My most recent experience is that my mother opened an account and has 4 lines. I went in to open an account for 2 phone to be transferred and because I was not allotted the same number of lines she was, I could not transfer 2 lines.
Also, my bill was $700+ because I went on a cruise. They would not let me make a 50% arrangement so my phone was cut off.
I plan to leave a review on every website I come across because Sprint is NOT friendly and they have terrible customer service representatives.

Sprint has failed to accurately bill me for the last 12 month. Every months bill is a surprise, some times they add insurance to all 5 of my phones without me requesting it. Other times they remove the promo discounts on my account and tell me I have to go to a store to fix it.