Sprint Now Part of T-Mobile

Sprint Sales rep lie to customers to earn a higher commission. The process has costed me an enormous amount of money.
I have reported them to the company and they will not correct the issue.

I have been a Sprint customer for just over a year now. We were only enticed to join Sprint because they offered a buy out program from our last provider and we thought we would be saving money in the long run. However, it's been over a year of going back and forth and resubmitting the initial information needed for the buy out and yet it still left to be honored. We have visited a couple of stores and called the customer service department an astronomical amount of times with the same result each time, no results and an answer of check back with us later. I've asked to speak to managers and to have the case escalated and still stuck in the same position with the same frustrations. The entire process is supposed to only take 6-8 weeks and it has taken so long we have been told they might not honor it any longer even though we have done everything they have told us to do. Our old provider's last bill is now in collections because we never received the promised buy out. We also were sent a magic box to increase phone signal in our home. We did not request this device they just sent it to us and we tried to set it up however the box itself did not work. We returned the box and had to have them reverse the penalty fees for not using the box and they were supposed to send us another box that actually works and now I'm calling that department on a regular basis to see why another one has not been sent if its supposed to be complimentary if you are a Sprint costumer. I have never had such an unpleasant experience with any company as I have had with Sprint.

I have been a Sprint customer for just over a year now. We were only enticed to join Sprint because they offered a buy out program from our last provider and we thought we would be saving money in the long run. However, it's been over a year of going back and forth and resubmitting the initial information needed for the buy out and yet it still left to be honored. We have visited a couple of stores and called the customer service department an astronomical amount of times with the same result each time, no results and an answer of check back with us later. I've asked to speak to managers and to have the case escalated and still stuck in the same position with the same frustrations. The entire process is supposed to only take 6-8 weeks and it has taken so long we have been told they might not honor it any longer even though we have done everything they have told us to do. Our old provider's last bill is now in collections because we never received the promised buy out. We also were sent a magic box to increase phone signal in our home. We did not request this device they just sent it to us and we tried to set it up however the box itself did not work. We returned the box and had to have them reverse the penalty fees for not using the box and they were supposed to send us another box that actually works and now I'm calling that department on a regular basis to see why another one has not been sent if its supposed to be complimentary if you are a Sprint costumer. I have never had such an unpleasant experience with any company as I have had with Sprint.

I have been on the phone with Sprint 5 times if not more. two hours at a crack and they can't figure my bill out.

I hope no one go through what I went through I spent entire day on the phone with these people and I had to pay over 1,170 just to get out of sprint, even though my lease was over.
internet is horribly slow and it does not work while using a phone ( if you are talking on the phone you can't access internet.
stay away for your own good people.
From NY

I have been on the phone with Sprint 5 times if not more. two hours at a crack and they can't figure my bill out.

I hope no one go through what I went through I spent entire day on the phone with these people and I had to pay over 1,170 just to get out of sprint, even though my lease was over.
internet is horribly slow and it does not work while using a phone ( if you are talking on the phone you can't access internet.
stay away for your own good people.
From NY

They have scammed me out of my money, I returned a phone back and they charged me the upgrade fee, and it has been well past the 7-10 business days for my refund! And they customer services sucks, they make you talk to these people from a third world country who don’t understand nothing that is going on. I begged for a manager and I never gotten one, she refuse to come to the phone! When I tell you this is the worst company I have ever delt with, I am cancelling my contract as soon as possible. I am also pursuing legal action against sprint, please be aware of this company, I wish someone would have warned me!! Please stay away!!

They have scammed me out of my money, I returned a phone back and they charged me the upgrade fee, and it has been well past the 7-10 business days for my refund! And they customer services sucks, they make you talk to these people from a third world country who don’t understand nothing that is going on. I begged for a manager and I never gotten one, she refuse to come to the phone! When I tell you this is the worst company I have ever delt with, I am cancelling my contract as soon as possible. I am also pursuing legal action against sprint, please be aware of this company, I wish someone would have warned me!! Please stay away!!

POOR CUSTOMER SERVICE. Negative stars! Warning: every time you talk to them you will be given DIFFERING information. I have been a sprint customer for 18 years. I went online to get a promo quote and was given incorrect information by an associate named Megan. Called customer service to clarify. I spoke to Sammy, who refused to transfer me to a supervisor, and instead tried to upsell me on some kind of sprint device for my car. After repeated requests to speak to a supervisor, he transferred me to someone who was NOT a supervisor. This person- Jenna- explained that the information given by Megan was incorrect. To make up for the incorrect information, we discussed over the phone and she confirmed in writing over email: "cx is getting a bulk credit of 100$ and she's going to get a 10$ a month for 10 months, so that would leave 1$ for the bill. she can get the refurbished s9 for the 9$ a month on an IB lease. told cx that she would have to go to a store to get the refurbished device." She explained that at the end of the IB lease, the phone is mine. Basically Sprint would give me $200 and I would not owe anything at the end of the lease term. I confirmed over and over that this information was correct, even though it seemed too good to be true...I should have known.
I called the store to find out if they had refurbished device in stock, was told they don't exist. Emailed Jenna again, she responded and said that I have to get it through sprint.com. At this point, I've spent over 3 hours on this. I found that this device is not yet available, so I emailed her again multiple times with NO RESPONSE.
After 5 days of my emails not being answered, I spent another 2 hours on the phone getting the run-around from a supervisor (Nina) who promised to get in touch with Jenna and her manager Carol within 72 hours. NEVER received a call back, and turns out she did not even notate the account. Spoke to a manager Frank who actually TRIED to help. He offered to escalate my case to corporate. His manager Kurt was also helpful, but note that I spent another 2 hours speaking with these people and retelling my story for the umpteenth time. ALL I WANT TO DO IS GET A PHONE.
THANK YOU FRANK- I got a call from someone at CORPORATE named DONNA- who was WORTHLESS. She had a bad attitude from the beginning of the conversation, thinking I demanded a "free phone." All she could say was "I'm sorry that happened to you, but we can't honor that offer." I offered to email her the written correspondence, and she refused to even view it. (NOTE- other customer reps have told me they are able to see Jenna's notes on my account, but sad Donna claims that she cannot see them). After my husband gave her a piece of his mind, she offered us a $50 bill credit and waived the activation $30 activation fee. "Because you've been a loyal customer."
After spending over 8 hours on the phone with this company, I am still dissatisfied and will never recommend them again. I have been happy with their service until this point. GET IT TOGETHER SPRINT. YOUR EMPLOYEES ARE PROVIDING DIFFERENT INFORMATION EVERY TIME I CALL. They claim that no their staff does not notate the account, so they can't see what was previously discussed. I keep written records of these conversations, and I have 2 emails in writing with differing offers (both incorrect offers!). This experience was terrible.

POOR CUSTOMER SERVICE. Negative stars! Warning: every time you talk to them you will be given DIFFERING information. I have been a sprint customer for 18 years. I went online to get a promo quote and was given incorrect information by an associate named Megan. Called customer service to clarify. I spoke to Sammy, who refused to transfer me to a supervisor, and instead tried to upsell me on some kind of sprint device for my car. After repeated requests to speak to a supervisor, he transferred me to someone who was NOT a supervisor. This person- Jenna- explained that the information given by Megan was incorrect. To make up for the incorrect information, we discussed over the phone and she confirmed in writing over email: "cx is getting a bulk credit of 100$ and she's going to get a 10$ a month for 10 months, so that would leave 1$ for the bill. she can get the refurbished s9 for the 9$ a month on an IB lease. told cx that she would have to go to a store to get the refurbished device." She explained that at the end of the IB lease, the phone is mine. Basically Sprint would give me $200 and I would not owe anything at the end of the lease term. I confirmed over and over that this information was correct, even though it seemed too good to be true...I should have known.
I called the store to find out if they had refurbished device in stock, was told they don't exist. Emailed Jenna again, she responded and said that I have to get it through sprint.com. At this point, I've spent over 3 hours on this. I found that this device is not yet available, so I emailed her again multiple times with NO RESPONSE.
After 5 days of my emails not being answered, I spent another 2 hours on the phone getting the run-around from a supervisor (Nina) who promised to get in touch with Jenna and her manager Carol within 72 hours. NEVER received a call back, and turns out she did not even notate the account. Spoke to a manager Frank who actually TRIED to help. He offered to escalate my case to corporate. His manager Kurt was also helpful, but note that I spent another 2 hours speaking with these people and retelling my story for the umpteenth time. ALL I WANT TO DO IS GET A PHONE.
THANK YOU FRANK- I got a call from someone at CORPORATE named DONNA- who was WORTHLESS. She had a bad attitude from the beginning of the conversation, thinking I demanded a "free phone." All she could say was "I'm sorry that happened to you, but we can't honor that offer." I offered to email her the written correspondence, and she refused to even view it. (NOTE- other customer reps have told me they are able to see Jenna's notes on my account, but sad Donna claims that she cannot see them). After my husband gave her a piece of his mind, she offered us a $50 bill credit and waived the activation $30 activation fee. "Because you've been a loyal customer."
After spending over 8 hours on the phone with this company, I am still dissatisfied and will never recommend them again. I have been happy with their service until this point. GET IT TOGETHER SPRINT. YOUR EMPLOYEES ARE PROVIDING DIFFERENT INFORMATION EVERY TIME I CALL. They claim that no their staff does not notate the account, so they can't see what was previously discussed. I keep written records of these conversations, and I have 2 emails in writing with differing offers (both incorrect offers!). This experience was terrible.

If I could give this company 0 stars I would! I am sooo upset right now! The store I went into to pick up my phone uses shady pratices! I did a web order and was suppose to pick up phone at the redlands,ca store. I get to the store and the store mgr makes me redo a whole nother application causing another hit to my credit after the one I did online. On top of that he recharged me $55 on top of the $59 I paid already online for the phone. He lied and told me it would be refunded and I never received my refund! Fast forward a week later I called about my refund because I received a bill stating that I made a payment of 59.26 but that was suppose to be my refund. They charged me not only the $55 but also the $59 all because they created a second account I didnt ask them to do all behind the representative trying to make a sale. Also my first bill I received not even a week later was almost $200 for one phone. Sprint is bad buisness and I will never do buisness with them again!

If I could give this company 0 stars I would! I am sooo upset right now! The store I went into to pick up my phone uses shady pratices! I did a web order and was suppose to pick up phone at the redlands,ca store. I get to the store and the store mgr makes me redo a whole nother application causing another hit to my credit after the one I did online. On top of that he recharged me $55 on top of the $59 I paid already online for the phone. He lied and told me it would be refunded and I never received my refund! Fast forward a week later I called about my refund because I received a bill stating that I made a payment of 59.26 but that was suppose to be my refund. They charged me not only the $55 but also the $59 all because they created a second account I didnt ask them to do all behind the representative trying to make a sale. Also my first bill I received not even a week later was almost $200 for one phone. Sprint is bad buisness and I will never do buisness with them again!

The company doesn’t even meet the standards of one (1) star. Yes had my identity stolen thru my sprint cell phone two (2) weeks after signing with Sprint. I called for protection and was told Sprint didn’t protect me from anyone basically hacking me and was told that I had to call 74 apps and inform each one of them of my problem. I was told the only thing I could do was take my two phones into a store, pay them off and get a new phone number. I did just that and it cost me 600.00 to get a new number and phone with a new number. I asked Sprint to change my account number because my mail had been stolen and the same people who stole my identity had stole my mail and knew my account information.....Sprint said they couldn’t do that....I got hacked again on new phone....called Sprint begging them do to something....couldn’t do anything....I just kept calling...I learned that you had a choice to either lease your phone or purchase your phone....no one ever told me that there were two different options when signing on with Sprint....that really pissed me off.. they can just get the consumer to pay and pay because under leasing you can return and not have to payoff phones when turning them in. I finally got a person to listen to what I was going thru and filed a report to top management for help and she was transferring me to the department and I ended up at a desk of a very young girl who told me she would call me back in an hour and a half...no one called back. So I got an offer from another carrier and called Sprint to transfers my phone number over. All the sudden I have everyone trying to resolve my problems and I’m told Sprint has a fraud department. I thought I couldn’t get any more pissed off..but I did....the guy kept delaying my request to transfer my number and after about an hour he put my account up for transfer and told me to return my phone along with a copy of my federal report I filed and there would be no more charges. So I headed to Sprint store and upon arriving...the store wasn’t there,so I called Sprint they informed me to go to another store....ended up at mall...I was informed by both stores in the mall they couldn’t take the phone and sent me to another location...After 4 hours and more than 25 miles I get to a Sprint Store who would take back the phone but I’m told they couldn’t take in my federal report...So I turned my phone in. The Mgr told me that he couldn’t take the tablet back because Sprint would send me a packet to send it back in and it could take up to a month or longer to get....he confirmed I didn’t owe anything. I just received a bill from Sprint for $828.28 and a notice from a collection agency. I called Sprint and was informed that I didn’t return the phone and that for 14 days it took to transfer the phone number to my new carrier I was being charged $428.00.....This company does not belong to the Revdex.com....wonder why. Too my complaints about their business practices would get them in a whole lot of trouble..... I am still fighting because I’m not going to pay them another dime....they are currently looking at the warehouse for my phone but they are not going to get the $428.00 which would be the balance left after deducting the returned phone....They need to be held accountable for not allowing or informing consumers of the options available upon signing or accepting a contract with them and for false charges

I am filing a complaint against Sprint/Maycom at Pebblebrooke Center in regards to its manager Bobby ***. Please watch the following video: *** I joined Sprint on November 15th, 2018; I was a happy customer switching to Sprint. As new customers, Bobby *** told us we had a 14-day window to make corrections. When the bill came it was much higher than expected and I called the store to ask what happened to the promotions. I went into the store to see Bobby *** again on November 24th, 2018 and showed him my bill and the missing promotions. He said that he "did not understand what I was talking about". This meeting was unsettling as Bobby was aggressive when it came to answering my questions. On November 26th, 2018 I called customer service at Sprint again and the representative told me that it was up to the store. I explained to the representative that the store manager kept directing me to customer service and is unhelpful. The nice woman told me not to worry, and that she will call the store directly. I went into the store to pay my missing down payment. However, Bobby told me that I had to repay my activation fees as well. I showed him a receipt for $156 and asked him why did I need to pay activation if he waived certain lines. He said, "it does not matter that he waved the fees" and that he gets to "choose" whether or not I pay. In the video, you can hear my pregnant girlfriend ask Bobby "Why was this not explained to us?" referring to the activation fees and billing and Bobby said because we "wanted to go on eBay and sell our phones". Keep in mind; I switched to Sprint. Two of the phones I owned outright and it had nothing to do with Sprint. I asked Bobby what that has to do with my bill or fees, and he suggested that there is a connection. Bobby was clearly agitated that I caught him saying something untrue and was quick to dismiss us from the store and call the police because he could not answer my billing question. In my video, Bobby *** tells the operator on the phone that I am being loud, causing a scene, and disturbing other customers. It is very clear to a viewer that I was calm and there were no customers in the store at the time he called 91. I left the location and I cannot even go to another Sprint location as I am contractually bound to this specific store. A manager like this give good company's like Sprint a bad name and he should be terminated.

The company doesn’t even meet the standards of one (1) star. Yes had my identity stolen thru my sprint cell phone two (2) weeks after signing with Sprint. I called for protection and was told Sprint didn’t protect me from anyone basically hacking me and was told that I had to call 74 apps and inform each one of them of my problem. I was told the only thing I could do was take my two phones into a store, pay them off and get a new phone number. I did just that and it cost me 600.00 to get a new number and phone with a new number. I asked Sprint to change my account number because my mail had been stolen and the same people who stole my identity had stole my mail and knew my account information.....Sprint said they couldn’t do that....I got hacked again on new phone....called Sprint begging them do to something....couldn’t do anything....I just kept calling...I learned that you had a choice to either lease your phone or purchase your phone....no one ever told me that there were two different options when signing on with Sprint....that really pissed me off.. they can just get the consumer to pay and pay because under leasing you can return and not have to payoff phones when turning them in. I finally got a person to listen to what I was going thru and filed a report to top management for help and she was transferring me to the department and I ended up at a desk of a very young girl who told me she would call me back in an hour and a half...no one called back. So I got an offer from another carrier and called Sprint to transfers my phone number over. All the sudden I have everyone trying to resolve my problems and I’m told Sprint has a fraud department. I thought I couldn’t get any more pissed off..but I did....the guy kept delaying my request to transfer my number and after about an hour he put my account up for transfer and told me to return my phone along with a copy of my federal report I filed and there would be no more charges. So I headed to Sprint store and upon arriving...the store wasn’t there,so I called Sprint they informed me to go to another store....ended up at mall...I was informed by both stores in the mall they couldn’t take the phone and sent me to another location...After 4 hours and more than 25 miles I get to a Sprint Store who would take back the phone but I’m told they couldn’t take in my federal report...So I turned my phone in. The Mgr told me that he couldn’t take the tablet back because Sprint would send me a packet to send it back in and it could take up to a month or longer to get....he confirmed I didn’t owe anything. I just received a bill from Sprint for $828.28 and a notice from a collection agency. I called Sprint and was informed that I didn’t return the phone and that for 14 days it took to transfer the phone number to my new carrier I was being charged $428.00.....This company does not belong to the Revdex.com....wonder why. Too my complaints about their business practices would get them in a whole lot of trouble..... I am still fighting because I’m not going to pay them another dime....they are currently looking at the warehouse for my phone but they are not going to get the $428.00 which would be the balance left after deducting the returned phone....They need to be held accountable for not allowing or informing consumers of the options available upon signing or accepting a contract with them and for false charges

I am filing a complaint against Sprint/Maycom at Pebblebrooke Center in regards to its manager Bobby ***. Please watch the following video: *** I joined Sprint on November 15th, 2018; I was a happy customer switching to Sprint. As new customers, Bobby *** told us we had a 14-day window to make corrections. When the bill came it was much higher than expected and I called the store to ask what happened to the promotions. I went into the store to see Bobby *** again on November 24th, 2018 and showed him my bill and the missing promotions. He said that he "did not understand what I was talking about". This meeting was unsettling as Bobby was aggressive when it came to answering my questions. On November 26th, 2018 I called customer service at Sprint again and the representative told me that it was up to the store. I explained to the representative that the store manager kept directing me to customer service and is unhelpful. The nice woman told me not to worry, and that she will call the store directly. I went into the store to pay my missing down payment. However, Bobby told me that I had to repay my activation fees as well. I showed him a receipt for $156 and asked him why did I need to pay activation if he waived certain lines. He said, "it does not matter that he waved the fees" and that he gets to "choose" whether or not I pay. In the video, you can hear my pregnant girlfriend ask Bobby "Why was this not explained to us?" referring to the activation fees and billing and Bobby said because we "wanted to go on eBay and sell our phones". Keep in mind; I switched to Sprint. Two of the phones I owned outright and it had nothing to do with Sprint. I asked Bobby what that has to do with my bill or fees, and he suggested that there is a connection. Bobby was clearly agitated that I caught him saying something untrue and was quick to dismiss us from the store and call the police because he could not answer my billing question. In my video, Bobby *** tells the operator on the phone that I am being loud, causing a scene, and disturbing other customers. It is very clear to a viewer that I was calm and there were no customers in the store at the time he called 91. I left the location and I cannot even go to another Sprint location as I am contractually bound to this specific store. A manager like this give good company's like Sprint a bad name and he should be terminated.

I really am so frustrated with sprint. Their customer service reps from Philippines are so terribly uneducated and under trained. I have had way too many simple issues that can be easily fixed into complex situations where I am on the phone for over an hour with them multiple times a week. I been promised credits; they never show up on my account and when I call to inquire they aren’t in the notes. I ordered devices, been promised they would get delivered and they never come. I been promised calls back, they never call back. It hurts me to know how terrible this company treats it’s customers. It’s truly disgusting.

I really am so frustrated with sprint. Their customer service reps from Philippines are so terribly uneducated and under trained. I have had way too many simple issues that can be easily fixed into complex situations where I am on the phone for over an hour with them multiple times a week. I been promised credits; they never show up on my account and when I call to inquire they aren’t in the notes. I ordered devices, been promised they would get delivered and they never come. I been promised calls back, they never call back. It hurts me to know how terrible this company treats it’s customers. It’s truly disgusting.

If I could give negative stars I would! This HAS to be the one of the most unethical, atrocious businesses I’ve ever encountered. I am a fair person. When money is owed it should be paid. I couldn’t agree more. BUT the method of collection is HORRIBLE. READ THE FINE PRINT. It states Sprint may charge ANY card provided at ANY time until successful for delinquent charges. This is UNETHICAL for more than one reason. One I’ve had family members pay a bill or two on my behalf, meaning THEY are at risk of having their funds deducted for something TOTALLY UNRELATED to them. Sprint just sees it as another collection not caring how detrimental an unauthorized charge like that could be to someone. If your needing a company that has your best interest. SPRINT IS NOT THE PLACE.