Sprint Now Part of T-Mobile

This company is the worst mobile provider by far. I recently cracked the screen of my LG V30+ smartphone and took it to the tech repair corporate store located in Northridge. They told me that even though I pay for insurance every month and have Sprint Complete that my phone was not covered under the policy that I pay for. I took a picture of the banner behind the tech on the wall that clearly states "All smartphones covered for screen repair through Sprint Complete for $29." ALL phones except mine apparently. I took a picture of that banner and am forwarding that picture to my lawyer. False advertising and I have proof of it. Worst carrier ever.

HORRIBLE CUSTOMER SERVICE. I would give ZERO stars if I could. The customer service is terrible, the customer service representatives are rude and you can barely understand them. the bill supposed to be set a a certain amount every time its time to pay something is being added unannounced and the bill goes up tried to cancel service they would not allow it .

Sprint is a 0/5 stars for the following reasons;
1) Lack of Voice over LTE capabilities in 2018
2) High cost for low-grade service
3) Poor cell signals due to dated cellphone towers / technology
4) etc...

HORRIBLE CUSTOMER SERVICE. I would give ZERO stars if I could. The customer service is terrible, the customer service representatives are rude and you can barely understand them. the bill supposed to be set a a certain amount every time its time to pay something is being added unannounced and the bill goes up tried to cancel service they would not allow it .

Sprint is a 0/5 stars for the following reasons;
1) Lack of Voice over LTE capabilities in 2018
2) High cost for low-grade service
3) Poor cell signals due to dated cellphone towers / technology
4) etc...

So my wife and I wanted to switch to a more nationwide service as we previously had Cricket Wireless. Sprint had a bigger and better selection of phones to choose from. We signed up on 11/15/18 and we were told that our first bill would be due on 12/15/18 and would only be $168.xx. We were happy with that, as that was when I got paid and we got a Galaxy S9 and Note 9. We logged in to our Sprint account, and we now have a monthly bill of $204.91 and our bill would be due monthly on the 7th of each month. So our bill is higher and due sooner now?
We called Sprint customer service (11/18/18) to find out why there was such a difference. 1st call, they said it was incorrect and they will take care of it. Our online account was never changed however, and after a couple of days, I called back.
The 2nd call (11/21/18) was different. For the amount due, it was because of "added fees" which we couldn't find and they couldn't provide us. The due date was incorrect because the bill cycle starts on the 15th of each month and our auto pay would be 8 days beforehand. We got the auto pay resolved removed and our due date/auto pay date pushed back, but this wouldn't take effect until January (we found this out this morning, see below)... For the amount due I just bit the bullet and dealt with it, as we could afford the extra $40.
Thanksgiving (11/22/18) we completely lost all reception in our area, and in effect, in our city. We went from 4G LTE to roaming. For 6 days, we could not call out, could not use our data, and any texts that were sent would either fail or show up hours later. When we called multiple times, they "had no information" and refused to help us, even being hung up on. I went back to the store to return the phones and cancelled our policy, but a technician took them for about 30 minutes and they magically started working and haven't had any issues like that sense.
This morning, my wife's phone was disconnected, but mine wasn't. Called up Sprint and they said it's due to non-payment. I asked why, since our due date was now on the 15th. The woman on the phone told me that was set up for January, and our bill was still due on the 7th. Which brought up something very interesting; why disconnect only 1 line? Either disconnect both or neither... After 20 minutes on the phone, I got nowhere with them. I literally get paid in less than a day. This whole thing has been Sprint's fault. Don't tell your customers their due date is X day then it's a different day. Dropped calls are 1 thing, but 6 days of no service is bs...

So my wife and I wanted to switch to a more nationwide service as we previously had Cricket Wireless. Sprint had a bigger and better selection of phones to choose from. We signed up on 11/15/18 and we were told that our first bill would be due on 12/15/18 and would only be $168.xx. We were happy with that, as that was when I got paid and we got a Galaxy S9 and Note 9. We logged in to our Sprint account, and we now have a monthly bill of $204.91 and our bill would be due monthly on the 7th of each month. So our bill is higher and due sooner now?
We called Sprint customer service (11/18/18) to find out why there was such a difference. 1st call, they said it was incorrect and they will take care of it. Our online account was never changed however, and after a couple of days, I called back.
The 2nd call (11/21/18) was different. For the amount due, it was because of "added fees" which we couldn't find and they couldn't provide us. The due date was incorrect because the bill cycle starts on the 15th of each month and our auto pay would be 8 days beforehand. We got the auto pay resolved removed and our due date/auto pay date pushed back, but this wouldn't take effect until January (we found this out this morning, see below)... For the amount due I just bit the bullet and dealt with it, as we could afford the extra $40.
Thanksgiving (11/22/18) we completely lost all reception in our area, and in effect, in our city. We went from 4G LTE to roaming. For 6 days, we could not call out, could not use our data, and any texts that were sent would either fail or show up hours later. When we called multiple times, they "had no information" and refused to help us, even being hung up on. I went back to the store to return the phones and cancelled our policy, but a technician took them for about 30 minutes and they magically started working and haven't had any issues like that sense.
This morning, my wife's phone was disconnected, but mine wasn't. Called up Sprint and they said it's due to non-payment. I asked why, since our due date was now on the 15th. The woman on the phone told me that was set up for January, and our bill was still due on the 7th. Which brought up something very interesting; why disconnect only 1 line? Either disconnect both or neither... After 20 minutes on the phone, I got nowhere with them. I literally get paid in less than a day. This whole thing has been Sprint's fault. Don't tell your customers their due date is X day then it's a different day. Dropped calls are 1 thing, but 6 days of no service is bs...

I am extremely glad I'm not a customer. My friend got totally ripped off by this company. In a contract where he is renting the phone. So after all this time at the end of the contract the phones need to be paid for or returned. They have very limited payment plan options. Every person I spoke with was in a foreign country. I was told everything was set up and service would not be interrupted but that was not the case. $40 reconnect fee on top of a $300 phone bill. I can't wait to switch him to T-Mobile. Who better still be in control if this merger goes through because if they let Sprint take over they will lose a lot of business. I do not recommend Sprint at all. Go with any other cell phone provider. They don't even deserve 1 star but you have to select a star to leave the review. In fact I give them negative 4 stars.

Sprint has in the fine print writing stateing they have authorization to you card information, so that means they save your card on file without your knowledge. When you close an account with them they have permission to remove money from your account without running it by you first. I am 22yrs old now I had sprint since the 3rd grade with my mother who has had sprint for over 20years. Due to all the problems I had with sprint resulted in me leaving the company, I was a very unsatisfied customer. Now that I am aware they save card information without my knowledge I would advise people to look into it because they don't tell you. I only used my card once with sprint and they go back through files to pull that card it was never saved to my file. If I am unaware that is not authorization. I am very unhappy with sprint and the experience makes me not want to refer friends or family to their phone services.
Very Very Unhappy Customer

I am extremely glad I'm not a customer. My friend got totally ripped off by this company. In a contract where he is renting the phone. So after all this time at the end of the contract the phones need to be paid for or returned. They have very limited payment plan options. Every person I spoke with was in a foreign country. I was told everything was set up and service would not be interrupted but that was not the case. $40 reconnect fee on top of a $300 phone bill. I can't wait to switch him to T-Mobile. Who better still be in control if this merger goes through because if they let Sprint take over they will lose a lot of business. I do not recommend Sprint at all. Go with any other cell phone provider. They don't even deserve 1 star but you have to select a star to leave the review. In fact I give them negative 4 stars.

Sprint has in the fine print writing stateing they have authorization to you card information, so that means they save your card on file without your knowledge. When you close an account with them they have permission to remove money from your account without running it by you first. I am 22yrs old now I had sprint since the 3rd grade with my mother who has had sprint for over 20years. Due to all the problems I had with sprint resulted in me leaving the company, I was a very unsatisfied customer. Now that I am aware they save card information without my knowledge I would advise people to look into it because they don't tell you. I only used my card once with sprint and they go back through files to pull that card it was never saved to my file. If I am unaware that is not authorization. I am very unhappy with sprint and the experience makes me not want to refer friends or family to their phone services.
Very Very Unhappy Customer

Sprint is absolutely one of these most abusive big business I have ever dealt with. I have been trying desperately to cancel my account and unlock my phone and they have gone through great lengths to keep me from doing so. On 12/2 I tried to get my phone unlocked and was quoted 24-48 hours. Today, 12/7 I was told *Idid not have the correct phone information. They had a different serial code on my contract than the one I was trying to unlock - which is impossible as I have only had the one phone - but if I came back to Sprint then I could use my phone again. Completely incompetent, manipulative, and uncaring of their customers. DO NOT USE SPRINT.

I chat to sale agent over the online chatline. She told me there is a some kind of promotion.
I can get first phone service for $50 second line for $30 and 3rd line for $10 for Unlimited Basic plan. I liked the deal so I print out the chat and took it to this location. Branden was very helpful he said he sign me up for this deal but he said if bill is not correct come and see him.
Well guess what deal he signed me up was the most expensive deal. He signed me up for first line $65 second line $45 and 3rd line $30.This deal even more than what they had in the store for up to 5 lines for $25 each for unlimited basic.
This happen 3 months ago every month I complaint they reduce my bill but then again they charge me the same price. Now I'm trying way to cancel my service. This people looking at your face and just lying flat out.

Sprint is absolutely one of these most abusive big business I have ever dealt with. I have been trying desperately to cancel my account and unlock my phone and they have gone through great lengths to keep me from doing so. On 12/2 I tried to get my phone unlocked and was quoted 24-48 hours. Today, 12/7 I was told *Idid not have the correct phone information. They had a different serial code on my contract than the one I was trying to unlock - which is impossible as I have only had the one phone - but if I came back to Sprint then I could use my phone again. Completely incompetent, manipulative, and uncaring of their customers. DO NOT USE SPRINT.

I chat to sale agent over the online chatline. She told me there is a some kind of promotion.
I can get first phone service for $50 second line for $30 and 3rd line for $10 for Unlimited Basic plan. I liked the deal so I print out the chat and took it to this location. Branden was very helpful he said he sign me up for this deal but he said if bill is not correct come and see him.
Well guess what deal he signed me up was the most expensive deal. He signed me up for first line $65 second line $45 and 3rd line $30.This deal even more than what they had in the store for up to 5 lines for $25 each for unlimited basic.
This happen 3 months ago every month I complaint they reduce my bill but then again they charge me the same price. Now I'm trying way to cancel my service. This people looking at your face and just lying flat out.

8 year customer and I am ready to bail at the first chance I get, DO NOT SIGN UP WITH SPRINT IF YOU ARE LOOKING FOR ALONG TERM RELATIONSHIP. Absolutely the most disappointing customer service of any phone company I have had. Previously 4 years Verizon and 5 years with AT&T (only left them over the monthly pricing plan offerings) . My wife's phone recently started having issues texting. I called Sprint to see what they could do about upgrading her phone. They said unless I needed to add a NEW phone line to get a newer phone, that there was no promotions to offer me that resembles anything close to what was being advertised ontheir Black Friday ads. I told them that it was disappointing that I had to switch phone companies to get a promo offer. I already had FOUR phone lines with Sprint and I don't need 5, 6, and 7 lines just to upgrade new phones for my existing line. I did so, on NOV 21st right when they announced their early Black Friday promos, at that point in time I was sent to their retention department thinking I might need to switch to another carrier. After about 15 minutes, the retention department tells me "good news" we can offer you the same deals as advertised if you enter a 24 month pay plan on these 3 phones. I say great let's proceed. After another hold I am transferred to finalize the deal and a new person comes on the line to advise, sorry you must have misunderstood what the rep was offering. I advised that NO, I had not. I happened to have a new app on my phone that records all my calls and they wanted I could forward them the call. I advised that again, as I had insisted prior I did not need to add new lines to get this deal per the prior rep. It had been approved by a manager in retention. So they tell me the call would need to be reviewed and someone in Wichita would likely have to approve the deal if what I had said was true after reviewing the call. I am supposed to get a call in 3-5 business day. Day 3 no call, so I called them myself, they say its still in review, day 4 I try to do an online chat to get an answer. No response yet. Day 5, I am urgently trying to get answers, by this point spending nearly 5 hours on the phone to see if they will be honoring my deal. (All the other phone companies are offering black Friday promotions, so I am trying to see if I need to switch carriers.) They tell me, "I will set a reminder to call you back, it looks like they did try to offer you this so I see no reason why they won't approve it" . No Call. Next day same thing. Customer service rep says "I will call you and they should honor it, I see the notes and you are right they offered you this", no call back. Finally, I get a rep that promises he will call. By this point Black Friday deals are gone. "Sir, I have bad news for you, we cant do anything for you."
This is insane, and quite frankly absurd. There is ZERO incentive to stay with them after this ludicrous circus run around that you have to navigate to get an honest response. Now I am likely going to have to pay full pop to switch carriers. Save the time and aggravation. Go on your local Facebook Marketplace, buy a T Mobile phone and hop on their promotions, I understand that google is now lauching a new service as well that is supposed to be pretty amazing. Unless you feel like adding new phone lines everytime you need a new phone or mortgaging your first born just to have a functional phone, steer clear. Very disappointed in Sprint.

8 year customer and I am ready to bail at the first chance I get, DO NOT SIGN UP WITH SPRINT IF YOU ARE LOOKING FOR ALONG TERM RELATIONSHIP. Absolutely the most disappointing customer service of any phone company I have had. Previously 4 years Verizon and 5 years with AT&T (only left them over the monthly pricing plan offerings) . My wife's phone recently started having issues texting. I called Sprint to see what they could do about upgrading her phone. They said unless I needed to add a NEW phone line to get a newer phone, that there was no promotions to offer me that resembles anything close to what was being advertised ontheir Black Friday ads. I told them that it was disappointing that I had to switch phone companies to get a promo offer. I already had FOUR phone lines with Sprint and I don't need 5, 6, and 7 lines just to upgrade new phones for my existing line. I did so, on NOV 21st right when they announced their early Black Friday promos, at that point in time I was sent to their retention department thinking I might need to switch to another carrier. After about 15 minutes, the retention department tells me "good news" we can offer you the same deals as advertised if you enter a 24 month pay plan on these 3 phones. I say great let's proceed. After another hold I am transferred to finalize the deal and a new person comes on the line to advise, sorry you must have misunderstood what the rep was offering. I advised that NO, I had not. I happened to have a new app on my phone that records all my calls and they wanted I could forward them the call. I advised that again, as I had insisted prior I did not need to add new lines to get this deal per the prior rep. It had been approved by a manager in retention. So they tell me the call would need to be reviewed and someone in Wichita would likely have to approve the deal if what I had said was true after reviewing the call. I am supposed to get a call in 3-5 business day. Day 3 no call, so I called them myself, they say its still in review, day 4 I try to do an online chat to get an answer. No response yet. Day 5, I am urgently trying to get answers, by this point spending nearly 5 hours on the phone to see if they will be honoring my deal. (All the other phone companies are offering black Friday promotions, so I am trying to see if I need to switch carriers.) They tell me, "I will set a reminder to call you back, it looks like they did try to offer you this so I see no reason why they won't approve it" . No Call. Next day same thing. Customer service rep says "I will call you and they should honor it, I see the notes and you are right they offered you this", no call back. Finally, I get a rep that promises he will call. By this point Black Friday deals are gone. "Sir, I have bad news for you, we cant do anything for you."
This is insane, and quite frankly absurd. There is ZERO incentive to stay with them after this ludicrous circus run around that you have to navigate to get an honest response. Now I am likely going to have to pay full pop to switch carriers. Save the time and aggravation. Go on your local Facebook Marketplace, buy a T Mobile phone and hop on their promotions, I understand that google is now lauching a new service as well that is supposed to be pretty amazing. Unless you feel like adding new phone lines everytime you need a new phone or mortgaging your first born just to have a functional phone, steer clear. Very disappointed in Sprint.

HORRIBLE CUSTOMER SERVICE. I had to leave 1 star or this or it wouldn't be published. We went in there after we had made an appointment and ordered a phone online. We have been customers since 2011. There were three gentlemen walking around doing nothing. We were never greeted. After 40 mins of waiting around my husband approached two service reps and they said we'd have to wait for an available agent, to which my husband mentioned we've been waiting for 40 mins can one of you help us to which they replied no we are leaving for the day. Then one of them proceeded to laugh at us. We expressed our concern to Sprint Corporate headquarters and they acknowledged that this particular location is a Corporate Store and apologized for the experience we had. We are waiting for corporate management to call us back. I do not recommend going into this store and doing your business online or on the phone with Sprint or the franchise store located on Veterans parkway in Bloomington, IL.

HORRIBLE CUSTOMER SERVICE. I had to leave 1 star or this or it wouldn't be published. We went in there after we had made an appointment and ordered a phone online. We have been customers since 2011. There were three gentlemen walking around doing nothing. We were never greeted. After 40 mins of waiting around my husband approached two service reps and they said we'd have to wait for an available agent, to which my husband mentioned we've been waiting for 40 mins can one of you help us to which they replied no we are leaving for the day. Then one of them proceeded to laugh at us. We expressed our concern to Sprint Corporate headquarters and they acknowledged that this particular location is a Corporate Store and apologized for the experience we had. We are waiting for corporate management to call us back. I do not recommend going into this store and doing your business online or on the phone with Sprint or the franchise store located on Veterans parkway in Bloomington, IL.

I would give ZERO stars if I could. The customer service is terrible, the customer service representatives are rude and you can barely understand them. They will transfer you to different people and eventually hang up on you. I have never in my life had to deal with a company as crooked as Sprint. To top it off, the service is non-existent. You will experience dropped phone calls and loss of service frequently. When you go to view your bill, it will be higher than it is suppose to be.