Sprint Now Part of T-Mobile

Unfortunately after being with Sprint for 8 years, they are doing the same thing to me. Quoted twice on the phone, two different representatives the same price of $207/month. Of course with lease credits, loyalty credits and auto pay credits. The only credit they are honoring is the auto pay credit. So my bill is $350+ per month. I wish the Revdex.com, Attorney General or someone would take on these businesses that don't honor what their customer service sales department quotes to get you to extend your service with them. You are stuck with $1,000's of dollars in extra charges and overpriced phones at the "special" lease price. I literally have been sending the e-mails that Sprint sent me to "prove" I was quoted what I was, still no credits.
Is anyone willing to take on the big business of cell phones like they did the credit card companies to be transparent in their fees and prices?

Pathetic joke of a company. They loophole you with their "awesome deals" and then screw you as soon as you sign the dotted line. Carlos at the Sprint Store in Waterford CT LIED to my face now I owe $67 dollars more a month because of that fraud. DONT EVER JOIN THIS COMPANY. PATHETIC SERVICE, horrendous customer service and straight up FRAUDS. I can't wait til this company goes under.

Pathetic joke of a company. They loophole you with their "awesome deals" and then screw you as soon as you sign the dotted line. Carlos at the Sprint Store in Waterford CT LIED to my face now I owe $67 dollars more a month because of that fraud. DONT EVER JOIN THIS COMPANY. PATHETIC SERVICE, horrendous customer service and straight up FRAUDS. I can't wait til this company goes under.

I decided to leave Sprint to T-mobil. I called sprint cust serv to transfer my number over to t-mobil, then I inserted t-mobil sim card into my uncloced iphone which I purchased from Swapa, and I used it overseas, I found that my phone is locked to sprint network, I called back sprint CC to unlock my phone and I verified that the phone is not under their contract and I have no outstanding balance, they told me they open a case to unclok the phone and it will take up to 24 to 48 hours to complete, after three days I called again because the phone still locked, they told me that the case somehow been closed, and we need to open another one, it will take 24 hours, after one day the phone still locked, I called again, they don't know why the unlocking still not done. Every time I call they promise the phone will be unlocked in 24 hours. It has been more than 8 days and my phone still locked. I'm ready to go to the court now.

I decided to leave Sprint to T-mobil. I called sprint cust serv to transfer my number over to t-mobil, then I inserted t-mobil sim card into my uncloced iphone which I purchased from Swapa, and I used it overseas, I found that my phone is locked to sprint network, I called back sprint CC to unlock my phone and I verified that the phone is not under their contract and I have no outstanding balance, they told me they open a case to unclok the phone and it will take up to 24 to 48 hours to complete, after three days I called again because the phone still locked, they told me that the case somehow been closed, and we need to open another one, it will take 24 hours, after one day the phone still locked, I called again, they don't know why the unlocking still not done. Every time I call they promise the phone will be unlocked in 24 hours. It has been more than 8 days and my phone still locked. I'm ready to go to the court now.

I had a family plan of 5~6 lines with Sprint for maybe close to 10 years, under the plan we paid a premium plan cost but had the benefit to upgrade the device for every two years with a discounted device price. From probably two years ago, Sprint, without giving any notice, had stopped to offer the discounted device price, first stopped starting from Sprint store, then on its website, earlier this year from any of its partnered sales locations, like apple store or Costco. However, they continue charging the higher plan price and without giving any notice. This is totally unfair and in a deceptive way. Recently I called in asking to switch to a lower cost plan, initially they did not agree but when I called the 2nd rep he agreed and helped me switched to the unlimited basic plan, which he said would save me $80~90 / month, I accepted and called in and verified with another rep before I made it effective. Only after I have made the switch and accepted the new plan, they told me in another occasion that they still need to add $25/line/month additional cost above an beyond the unlimited basic plan, because I was transferred from the old plan. This is totally deceptive and cheating. I spent many hours with multiple escalations and ended with no avail. Sprint has to be investigated for its unfair, deceptive business practices. I hope someone to start with a collective lawsuit and I will strongly support it and provide all evidence.

I had a family plan of 5~6 lines with Sprint for maybe close to 10 years, under the plan we paid a premium plan cost but had the benefit to upgrade the device for every two years with a discounted device price. From probably two years ago, Sprint, without giving any notice, had stopped to offer the discounted device price, first stopped starting from Sprint store, then on its website, earlier this year from any of its partnered sales locations, like apple store or Costco. However, they continue charging the higher plan price and without giving any notice. This is totally unfair and in a deceptive way. Recently I called in asking to switch to a lower cost plan, initially they did not agree but when I called the 2nd rep he agreed and helped me switched to the unlimited basic plan, which he said would save me $80~90 / month, I accepted and called in and verified with another rep before I made it effective. Only after I have made the switch and accepted the new plan, they told me in another occasion that they still need to add $25/line/month additional cost above an beyond the unlimited basic plan, because I was transferred from the old plan. This is totally deceptive and cheating. I spent many hours with multiple escalations and ended with no avail. Sprint has to be investigated for its unfair, deceptive business practices. I hope someone to start with a collective lawsuit and I will strongly support it and provide all evidence.

IMPOSSIBLE TO CANCEL
We tried to cancel multiple phone lines in August when we moved overseas. This in itself is hugely difficult because Sprint's security features won't let you log in from abroad and also assume you're still using your Sprint phone/SIM card, which we're not.
During our August attempt, I spent hours via chat and phone trying to cancel. No one seemed to know what to do, and though I immediately explained that I had moved out of Sprint coverage range and that I was having to pay for an international call to contact Sprint, the representative kept trying to upsell me/keep me from cancelling. When all was said and done, the account was supposedly closed, and the representative made it sound like we wouldn't owe any more money.
Fast-forward to October, when we got $50 in overdraft fees because we were charged another bill. After another long phone call in which the representative again wasted my time and money with attempted upsells, I found out that another billing cycle had started when I had tried to cancel in August and that we therefore owed money for that month. The rep also noticed that my contract hadn't actually been canceled at all. She could see a record of my August call and said that we wouldn't be charged for any more billing cycles because we had clearly tried to cancel before.
Now it's November, and I've received another bill. Again, I spent hours trying to track down the problem. The rep could see notes about my previous calls including a note from October that said that a supervisor was supposed to okay the cancellation. Never happened, so I have two month's worth of unpaid bills. The rep and supervisor swear the contract is now cancelled and that they'll wipe the last few month's bills. We'll see. If they don't follow through or if this mess hurts my credit, I'll definitely be filing a formal Revdex.com complaint.

I am using Sprint from last three years but recently 2017 I have to take my separate line because my brother moves to T mobile.
After using that many years sprint they suddenly change the plan of insurance without my notification after than they change my plan.
from last two months, I have spent almost 25 hours in a call to sort out my problem but it seems never gonna end. I ask them their corporate email address, they are not providing that. even though I ask for an email to send for the changes. Seems like they don't want to give us anything rather than making us fool.
yesterday I spoke to Erick for the plan changes and he told me my plan would be $120 but I ask him an email regarding that. I received other emails rather than the plan changes and again the same issues when I call today. everything seems like the same with so many issues without changes. The lady Britney was rude in call and framing me that I am lying to her. It's a Sprint problem if they can not take care of customer than why they ask us to move sprint.
Everyone, please make sure if they are making any changes in account ask them everything in emails.they are liers

IMPOSSIBLE TO CANCEL
We tried to cancel multiple phone lines in August when we moved overseas. This in itself is hugely difficult because Sprint's security features won't let you log in from abroad and also assume you're still using your Sprint phone/SIM card, which we're not.
During our August attempt, I spent hours via chat and phone trying to cancel. No one seemed to know what to do, and though I immediately explained that I had moved out of Sprint coverage range and that I was having to pay for an international call to contact Sprint, the representative kept trying to upsell me/keep me from cancelling. When all was said and done, the account was supposedly closed, and the representative made it sound like we wouldn't owe any more money.
Fast-forward to October, when we got $50 in overdraft fees because we were charged another bill. After another long phone call in which the representative again wasted my time and money with attempted upsells, I found out that another billing cycle had started when I had tried to cancel in August and that we therefore owed money for that month. The rep also noticed that my contract hadn't actually been canceled at all. She could see a record of my August call and said that we wouldn't be charged for any more billing cycles because we had clearly tried to cancel before.
Now it's November, and I've received another bill. Again, I spent hours trying to track down the problem. The rep could see notes about my previous calls including a note from October that said that a supervisor was supposed to okay the cancellation. Never happened, so I have two month's worth of unpaid bills. The rep and supervisor swear the contract is now cancelled and that they'll wipe the last few month's bills. We'll see. If they don't follow through or if this mess hurts my credit, I'll definitely be filing a formal Revdex.com complaint.

I am using Sprint from last three years but recently 2017 I have to take my separate line because my brother moves to T mobile.
After using that many years sprint they suddenly change the plan of insurance without my notification after than they change my plan.
from last two months, I have spent almost 25 hours in a call to sort out my problem but it seems never gonna end. I ask them their corporate email address, they are not providing that. even though I ask for an email to send for the changes. Seems like they don't want to give us anything rather than making us fool.
yesterday I spoke to Erick for the plan changes and he told me my plan would be $120 but I ask him an email regarding that. I received other emails rather than the plan changes and again the same issues when I call today. everything seems like the same with so many issues without changes. The lady Britney was rude in call and framing me that I am lying to her. It's a Sprint problem if they can not take care of customer than why they ask us to move sprint.
Everyone, please make sure if they are making any changes in account ask them everything in emails.they are liers

Prior to changing my plan with sprint I had had no significant issues with their company. The only real issue was their reception because everywhere it matters the most we barely get it. that I mean at my home and my work which are in the middle of town our phones would get 1 bar of 3g for unreliable texting or calling if we were lucky. The thing that really made me not like this company was their customer service and their follow through on promises, or lack their of. Since I changed my plan on 9/19/18 I have spent upwards of 10 hours (I've kept track) on the phone or chatting with the customer service, I have kept the records of most of the transcripts for this reason and will post them on here at a later time, trying to fix my issue.
When we added a line (Tablet) to be able to have our plan changed to the unlimited at the promotional pricing the plan was supposed to change. After about 10 days I noticed that the change hadn't occurred so I chatted with a rep and they told me then they had changed the plan. 10/2/18 A few days later I noticed that it still hadn't been changed so yet again I chatted with a different rep who yet again told me at the end of the conversation that the plan had now been changed. 10/4/18 Yet again a few days later the plan still hadn't been changed. So this time I called in. I got passed around a few reps till eventually I got one that was able to address my issue and she was very polite on the phone. We went over the plan, the pricing, she addressed the late pan change and even promised to call me on my personal line after our billing period ended to go over the bill and fix the pricing to the promotional rate that it was supposed to be. Just keep this in mind this is approximately 2 weeks after the plan was originally supposed to change. So the time passed and the date we had set up finally came. I was able to print out the bill and annotate all the issues by this time to be ready but I never received a call or a voicemail. 10/31/18 I gave it a couple of days then I contacted a rep through chat who told me that they had attempted to call me but were unable to reach me. (I checked my call log for that month on sprint but the attempted calls never happened to the line we agreed on) The rep said that they would put in another request after seeing all the issues on his side without me even going into it for the escalation team to contact me. Prior to disconnecting we even specified number they were to call . 11/5/18 I waited the 5 days which I never received a call the line they were supposed to call before contacting them again. Yet again they told me that they had called me so I checked my call log for incoming calls through my account and it didn't show one on the day the rep told me they tried or any from a number I didn't recognize. By the end of our conversation the rep had told me they were putting in another request to the escalation team since they were unable to address the issues and that I would be contacted within 5 days. Low and behold I was not contacted within the 5 days so I contacted them again on 11/14/18 and got the same BS answer as before That they had attempted to and left a voicemail. Well I checked my voicemails. I called my voicemail box too to double check and I checked my sprint.com call log and found nothing. So at this point I'm getting frustrated. I've been lied to several times by this company, which I easily proved as a lie, but we are in a contract so we just have to take it. I decided I would give them ! more chance to try to fix this issue so I had the rep put in ANOTHER request to be contacted since they could not address the issue fully. I have waited past the 5 day period at this time and still have no calls or attempted contact. I feel that this company really doesn't care about its customers or following through with its promises. My plan is at the end of this contract or as soon as we can get bought out by another company (Verizon or ATT) we will switch. They may cost more but I've had them in the past for business phones and they follow through with their promises I would recommend to any potential customers that you do a thorough search into this company before switching. You can check their cell reception online and you can read their reviews. Its up to you to decide who to choose and I know I will not choose them again which is sad because we have been with them for almost 9 years.

If there was a negative star I would give them negative five (-5) 14 years with them!!!! Time to change!

Prior to changing my plan with sprint I had had no significant issues with their company. The only real issue was their reception because everywhere it matters the most we barely get it. that I mean at my home and my work which are in the middle of town our phones would get 1 bar of 3g for unreliable texting or calling if we were lucky. The thing that really made me not like this company was their customer service and their follow through on promises, or lack their of. Since I changed my plan on 9/19/18 I have spent upwards of 10 hours (I've kept track) on the phone or chatting with the customer service, I have kept the records of most of the transcripts for this reason and will post them on here at a later time, trying to fix my issue.
When we added a line (Tablet) to be able to have our plan changed to the unlimited at the promotional pricing the plan was supposed to change. After about 10 days I noticed that the change hadn't occurred so I chatted with a rep and they told me then they had changed the plan. 10/2/18 A few days later I noticed that it still hadn't been changed so yet again I chatted with a different rep who yet again told me at the end of the conversation that the plan had now been changed. 10/4/18 Yet again a few days later the plan still hadn't been changed. So this time I called in. I got passed around a few reps till eventually I got one that was able to address my issue and she was very polite on the phone. We went over the plan, the pricing, she addressed the late pan change and even promised to call me on my personal line after our billing period ended to go over the bill and fix the pricing to the promotional rate that it was supposed to be. Just keep this in mind this is approximately 2 weeks after the plan was originally supposed to change. So the time passed and the date we had set up finally came. I was able to print out the bill and annotate all the issues by this time to be ready but I never received a call or a voicemail. 10/31/18 I gave it a couple of days then I contacted a rep through chat who told me that they had attempted to call me but were unable to reach me. (I checked my call log for that month on sprint but the attempted calls never happened to the line we agreed on) The rep said that they would put in another request after seeing all the issues on his side without me even going into it for the escalation team to contact me. Prior to disconnecting we even specified number they were to call . 11/5/18 I waited the 5 days which I never received a call the line they were supposed to call before contacting them again. Yet again they told me that they had called me so I checked my call log for incoming calls through my account and it didn't show one on the day the rep told me they tried or any from a number I didn't recognize. By the end of our conversation the rep had told me they were putting in another request to the escalation team since they were unable to address the issues and that I would be contacted within 5 days. Low and behold I was not contacted within the 5 days so I contacted them again on 11/14/18 and got the same BS answer as before That they had attempted to and left a voicemail. Well I checked my voicemails. I called my voicemail box too to double check and I checked my sprint.com call log and found nothing. So at this point I'm getting frustrated. I've been lied to several times by this company, which I easily proved as a lie, but we are in a contract so we just have to take it. I decided I would give them ! more chance to try to fix this issue so I had the rep put in ANOTHER request to be contacted since they could not address the issue fully. I have waited past the 5 day period at this time and still have no calls or attempted contact. I feel that this company really doesn't care about its customers or following through with its promises. My plan is at the end of this contract or as soon as we can get bought out by another company (Verizon or ATT) we will switch. They may cost more but I've had them in the past for business phones and they follow through with their promises I would recommend to any potential customers that you do a thorough search into this company before switching. You can check their cell reception online and you can read their reviews. Its up to you to decide who to choose and I know I will not choose them again which is sad because we have been with them for almost 9 years.

If there was a negative star I would give them negative five (-5) 14 years with them!!!! Time to change!

I received a text message stating to return my devices to sprint before selling and trading since I was leasing and before that I had talked to coorperate about service issues and agreed on not charging for the phones if they were retured now im almost 6k in debt and whenever I called about the problem they say “sorry I cant help you there are no notes here stating that and no we can’t return the devices back” So they agreed on something they can’t do? Even when I showed the message to a sprint employee they said “ you can return them here but the credit will take longer then if you call customer service and get the shipping boxes” now even a sprint employee said it what else?

I received a text message stating to return my devices to sprint before selling and trading since I was leasing and before that I had talked to coorperate about service issues and agreed on not charging for the phones if they were retured now im almost 6k in debt and whenever I called about the problem they say “sorry I cant help you there are no notes here stating that and no we can’t return the devices back” So they agreed on something they can’t do? Even when I showed the message to a sprint employee they said “ you can return them here but the credit will take longer then if you call customer service and get the shipping boxes” now even a sprint employee said it what else?

I cancelled my ipad order two months ago, and now being charged $800-$900 ipad fee, because when the product was shipped back from the store the wear house hasn't reveived the item. I cancelled oct 7th. Sprint is saying there isnt anything they can do, that I need to go to the store, everytime I go to the store they tell me there is nothing they can do :/ I dont know what else I can do or who to complain to... and im now being billed the upraded charge from the ipad and a new contract. For a product I cancelled and never received now being charged fees and a balance, im still fighting this and just wrote an email to their executive office.

I cancelled my ipad order two months ago, and now being charged $800-$900 ipad fee, because when the product was shipped back from the store the wear house hasn't reveived the item. I cancelled oct 7th. Sprint is saying there isnt anything they can do, that I need to go to the store, everytime I go to the store they tell me there is nothing they can do :/ I dont know what else I can do or who to complain to... and im now being billed the upraded charge from the ipad and a new contract. For a product I cancelled and never received now being charged fees and a balance, im still fighting this and just wrote an email to their executive office.

I would not even give a star but I had to in order to give this Review. The Sprint Corporation should be investigated and charged with a criminal offense. The Robbery that it commits is called Strong Arm Robbery. I cancelled in ten days but I had up to 14days. The reasons for my cancellation was that the agreement was cha and would cost several extra hundreds of dollars. After canceling, I was sent the return kit returned the device. Device was delivered to Sprint. Was told that my security deposit would be returned to my bank account. My deposit wasn't returned instead I received a bill from this company. I contacted was told a Supervisor Manager would contact me at 7:00pm. No call. I had to contact Sprint told them that Ups confirmed Device was delivered. Still Nothing. Sprint basically just Robbed me.