Sprint Now Part of T-Mobile

20 years with this company and NOT ONCE have I ever added a line with out them making a mistake, changing my plan with out informing me, I cant purchase a phone with out them not honoring the phone amount correctly, if its half off it should be half off! but it NEVER is! SPRINT IS THE MOST UNORGANIZED, ILLOGICALLY RAN, UNMORALITY OPERATED COMPANY EVER! Their CEO clearly gets paid too much due to his lack of recognition of the issues always at hand and the numerous complaints against sprint, he is not a CEO he is a babysitter of adults that do not know how to operate below him, he does not create change, or repair, he is the change that is needed!

I have never experienced as many problems with Sprint in the past as I have yesterday evening and in July (2018). I initially called in July to get pricing so that I could add a line and to have a family members line also combined with mine, which would give us a total of 3 lines & 1 bill. I spoke with multiple reps in July who were not very knowledgeable and I hung up each time more confused and frustrated with the information that was provided to me. My family & I gave Sprint multiple chances to keep our business, but they provided bad customer service. We switched to a different carrier Sunday 9/2 and I started receiving calls from Sprint that evening and multiple calls on yesterday. I was able to catch one call & the rep advised they noticed I canceled & they wanted to see if they could get me back. Now they have 3 lines for $120 with unlimited everything and could offer a credit of up to $300. Since they could only contact me, I said I would speak with my family & call back. When I called back, I experienced nothing but problems & no one could help me, or even get me to the right person/team. At this point I have spent 55 minutes on the phone and advised that I wanted the information for corporate. The team lead stated she would get that information only to put a manager on the phone, and she did not inform me that I was being transferred to a manager. The manager did apologize for this, and told me the Win Back team would assist me, & she would see if she could review any notes from them instead of transferring me. Of course, she couldn't find any notes & stated she would transfer me. After 75 minutes on the phone with Sprint I heard ''the number you are trying to reach is not in service". After 15 minutes the manager called back to apologize and now says she could not transfer me, but would contact corporate for me. Needless to say I was very unhappy & dissatisfied with the lack of professionalism and customer service I received. I never received the information for corporate to file a formal complaint. I have been with Sprint for over 7 years and this is how customers are treated when they are trying to give a company more business. Customer Care is horrible and it is difficult to understand many of the reps due to language barriers. This was a bad experience all around & I want corporate & other consumers to know about it.

With -1?
They STOLEN my money for one. Two, I am not 100% sure what 1% difference in coverage is because It's connected yes, but it isn't acting like it is. Must be like going to a car dealership and going out with a tiny hot wheels
Do not go here

With -1?
They STOLEN my money for one. Two, I am not 100% sure what 1% difference in coverage is because It's connected yes, but it isn't acting like it is. Must be like going to a car dealership and going out with a tiny hot wheels
Do not go here

Horrible connection even in "covered areas" and the opposite of customer support. Sprint takes every measure to make sure you don't get to talk to a real representative. Being connected to one isn't much better. Also, the pricing is way ahead of the game being that it's so expensive. Big mistake, and I would happily leave my agreement with this company in a heartbeat.

Sprint service SUCKS without a doubt! What kind of network is this company on??! I mean seriously, prepaid services and cricket and boost prob have faster internet speed than you guys do! I’ve never seen such slow and delayed service in my entire life!! We pay Sprint almost $350/month for sucky as service and we are really tired of it! We will be getting out of this contract or whatever we signed up for because this is absolutely the WORST service we have ever had. My husband had Sprint like 15 years ago and it was never this bad. Don’t know what the heck is the deal now but VERY VERY DISSATISFIED customer here. Sprint needs to get their act together and stop ripping ppl off for CRAPPY service!!!!!!! ??????

Horrible connection even in "covered areas" and the opposite of customer support. Sprint takes every measure to make sure you don't get to talk to a real representative. Being connected to one isn't much better. Also, the pricing is way ahead of the game being that it's so expensive. Big mistake, and I would happily leave my agreement with this company in a heartbeat.

Sprint service SUCKS without a doubt! What kind of network is this company on??! I mean seriously, prepaid services and cricket and boost prob have faster internet speed than you guys do! I’ve never seen such slow and delayed service in my entire life!! We pay Sprint almost $350/month for sucky as service and we are really tired of it! We will be getting out of this contract or whatever we signed up for because this is absolutely the WORST service we have ever had. My husband had Sprint like 15 years ago and it was never this bad. Don’t know what the heck is the deal now but VERY VERY DISSATISFIED customer here. Sprint needs to get their act together and stop ripping ppl off for CRAPPY service!!!!!!! ??????

This store employs a bunch of crooks, I walked into the store on May 18 to activate my daughters phone and Jose P. asks me if he can look at my account to see if he can save me some money monthly so I agreed. Then he proceeded to tell me he can save me money by a promotional plan so I agreed to do it. Next, Jose states that the new plan also comes with FREE headphones and speaker. When I finally look at my bill a couple days ago, I find out that I am actually paying monthly for those accessories. I haver no problem paying my bills, IF I actually consented to them but Jose swindled me, and has no compassion for the hardworking individual. Today, I paid the accessory charge in full because I did not want the extra monthly payment but I am very disappointed in Sprints employees and the standard corporate holds them to. If this company is allowing their employees to steal from hardworking men and women, I do not want to be a part of sprint anymore which is why I will terminating services.

Horrible! I was scammed out of my money I would never recommend this company.

This store employs a bunch of crooks, I walked into the store on May 18 to activate my daughters phone and Jose P. asks me if he can look at my account to see if he can save me some money monthly so I agreed. Then he proceeded to tell me he can save me money by a promotional plan so I agreed to do it. Next, Jose states that the new plan also comes with FREE headphones and speaker. When I finally look at my bill a couple days ago, I find out that I am actually paying monthly for those accessories. I haver no problem paying my bills, IF I actually consented to them but Jose swindled me, and has no compassion for the hardworking individual. Today, I paid the accessory charge in full because I did not want the extra monthly payment but I am very disappointed in Sprints employees and the standard corporate holds them to. If this company is allowing their employees to steal from hardworking men and women, I do not want to be a part of sprint anymore which is why I will terminating services.

Horrible! I was scammed out of my money I would never recommend this company.

If I could give Sprint 0 stars I would. So I signed up for the sprint flex program with the half off the monthly plan after you send in your phone for the iPhone 8 and 8 plus. After calling for days asking all the questions I could to assure I was going to get the promotion I ended up getting it. I was told several months after I had already switched my service and sent in my iPhone 6 and 6 phones that I was not on the promotional plan. I was calling for Months, not once was I told that I missed the deadline for the promotion, I got every other excuse under the sun. They have been over charging me ever since I switched my service last year in October 2017. Not only have I been over charged I lost out on phones that I owned! I did get adjustments for a couple months when I called. When I was finally informed in June of 2018 that I didn’t qualify for the promotion and I was over aground with everyone in the call center, supervisors included I agreed to get paid $200 dollars for each iPhone I had sent which, which was 2. Fast forward to now, August 28th 2018, I still haven’t got the full $400 dollar credited to my account and I was informed if I wanted to cancel my service it would be an additional 945 dollars to cancel the service. I have never experienced such horrible customer service in my life. If you are reading this and thinking of switching to Sprint, DON’T DO IT! Save your time and money and go to someone else, anyone else. I don’t have much hope for a resolution myself and Sprint can agree on and I’m still in the hole for 945 dollars to cancel my service.

If I could give Sprint 0 stars I would. So I signed up for the sprint flex program with the half off the monthly plan after you send in your phone for the iPhone 8 and 8 plus. After calling for days asking all the questions I could to assure I was going to get the promotion I ended up getting it. I was told several months after I had already switched my service and sent in my iPhone 6 and 6 phones that I was not on the promotional plan. I was calling for Months, not once was I told that I missed the deadline for the promotion, I got every other excuse under the sun. They have been over charging me ever since I switched my service last year in October 2017. Not only have I been over charged I lost out on phones that I owned! I did get adjustments for a couple months when I called. When I was finally informed in June of 2018 that I didn’t qualify for the promotion and I was over aground with everyone in the call center, supervisors included I agreed to get paid $200 dollars for each iPhone I had sent which, which was 2. Fast forward to now, August 28th 2018, I still haven’t got the full $400 dollar credited to my account and I was informed if I wanted to cancel my service it would be an additional 945 dollars to cancel the service. I have never experienced such horrible customer service in my life. If you are reading this and thinking of switching to Sprint, DON’T DO IT! Save your time and money and go to someone else, anyone else. I don’t have much hope for a resolution myself and Sprint can agree on and I’m still in the hole for 945 dollars to cancel my service.

I am sorry we ever left AY&T (after 15+years). I will not go into the details, simply say that they have misrepresented themselves for the past 3 months. The most recent was on August 20 when I was told by Gina B and Hector (technician) that a "magic box" (which would solve the problem of acceptable service) would be delivered to my home on August 25th. I was not. Additional details follow:
In June I contacted Sprint. I could not access the internet on a consistent basis. I was told that they would provided me with a magic box to ensure service, but it was out of stock and would be shipped as soon as available. Guess there was a lot of demand.
I followed up on July 13 and again on July 30th. On July 31 they replied and wanted to know what the problem was. The representative was MH. she apologized for the poor service and offered a $20 one time credit, which I refused. After 5 hours of texting, she offered $40, and asked if I didn't have internet at my home to use or if there was someplace close by I could go to? Really?
I continue driving 29 miles to Knoxville to sit at McDonalds and use their internet to study.
On August 6th I contacted them again. This time PR. After explaining the problem again, she said she would have to research it and would get back with me. Told her I had to leave for McDonalds for class, and would reach out to her later. When I did, she did not reply.
August 7th, contacted them again, this time JV who wanted to know if I have "trouble shooted" the device, and wanted me to take it to their repair center. I told her there was nothing wrong with my PC or phone, but she wanted me to make the trip anyway. I went to 206 Morrell Rd, Knoxville, where Brandon L, service manager (15 years experience) told me that there was nothing wrong with my equipment, but said they (Sprint) needed to provide me a dedicated hot spot, not a majic box. I passed that information on to JV who asked me why they didn't order me one! I called the store manager Grant, who said they could not order one. I passed that on to JV, and somewhere in that communication they switched me to CM who wanted to call me "right now"
I pulled off the road and waited 30 minutes. Then texted CM I hoped they were getting a good laugh at jerking me around. At 8;30 I got a reply apologizing for the delay, that there was a "system glitch." and wanting to call me then. I told said no.
August 8; got a note from AM, saying "I understand the problem has not been fixed" I said it hadn't and then I was transferred to RA who said that the nearby tower is having maintenance done on it and that the issue was being escalated to the management team who would review and be back in touch with me in 3-8 days.
On August 20 I texted then saying it had been over 10 days. Gina B called me. She connected Victor, a service tech on the line. He had me run several tests on my phone and determined that the tower was too far from my home and that they would send me a magic box, arriving August 24th, and he would call me on the 25th between 3:00 and 3:30. I was given a direct line of ***.Victor also said he would send me an email with the tracking number. He did NOT.
August 24th, no delivery
August 25th, no delivery. But Victor called at 2:07 (not 3:00-3:30) saying that if I hadn’t received the magic box, it should be there Monday.
I called the toll free number and spoke to Mary, asking her to pass a message on to Victor. She transferred me to Cortney who wanted me to explain the problem again. (This would have been the 11th time: MH, PR, JV, BRANDON, GRANT, CM, RM, RA, GINA, MARY, and now Cortney), I told her I would not do that and ended the call.
I have been very patient, and except for the last call have not been rude in any way. But this is too much.

I am sorry we ever left AY&T (after 15+years). I will not go into the details, simply say that they have misrepresented themselves for the past 3 months. The most recent was on August 20 when I was told by Gina B and Hector (technician) that a "magic box" (which would solve the problem of acceptable service) would be delivered to my home on August 25th. I was not. Additional details follow:
In June I contacted Sprint. I could not access the internet on a consistent basis. I was told that they would provided me with a magic box to ensure service, but it was out of stock and would be shipped as soon as available. Guess there was a lot of demand.
I followed up on July 13 and again on July 30th. On July 31 they replied and wanted to know what the problem was. The representative was MH. she apologized for the poor service and offered a $20 one time credit, which I refused. After 5 hours of texting, she offered $40, and asked if I didn't have internet at my home to use or if there was someplace close by I could go to? Really?
I continue driving 29 miles to Knoxville to sit at McDonalds and use their internet to study.
On August 6th I contacted them again. This time PR. After explaining the problem again, she said she would have to research it and would get back with me. Told her I had to leave for McDonalds for class, and would reach out to her later. When I did, she did not reply.
August 7th, contacted them again, this time JV who wanted to know if I have "trouble shooted" the device, and wanted me to take it to their repair center. I told her there was nothing wrong with my PC or phone, but she wanted me to make the trip anyway. I went to 206 Morrell Rd, Knoxville, where Brandon L, service manager (15 years experience) told me that there was nothing wrong with my equipment, but said they (Sprint) needed to provide me a dedicated hot spot, not a majic box. I passed that information on to JV who asked me why they didn't order me one! I called the store manager Grant, who said they could not order one. I passed that on to JV, and somewhere in that communication they switched me to CM who wanted to call me "right now"
I pulled off the road and waited 30 minutes. Then texted CM I hoped they were getting a good laugh at jerking me around. At 8;30 I got a reply apologizing for the delay, that there was a "system glitch." and wanting to call me then. I told said no.
August 8; got a note from AM, saying "I understand the problem has not been fixed" I said it hadn't and then I was transferred to RA who said that the nearby tower is having maintenance done on it and that the issue was being escalated to the management team who would review and be back in touch with me in 3-8 days.
On August 20 I texted then saying it had been over 10 days. Gina B called me. She connected Victor, a service tech on the line. He had me run several tests on my phone and determined that the tower was too far from my home and that they would send me a magic box, arriving August 24th, and he would call me on the 25th between 3:00 and 3:30. I was given a direct line of ***.Victor also said he would send me an email with the tracking number. He did NOT.
August 24th, no delivery
August 25th, no delivery. But Victor called at 2:07 (not 3:00-3:30) saying that if I hadn’t received the magic box, it should be there Monday.
I called the toll free number and spoke to Mary, asking her to pass a message on to Victor. She transferred me to Cortney who wanted me to explain the problem again. (This would have been the 11th time: MH, PR, JV, BRANDON, GRANT, CM, RM, RA, GINA, MARY, and now Cortney), I told her I would not do that and ended the call.
I have been very patient, and except for the last call have not been rude in any way. But this is too much.

It has taken one whole week for them to unlock my phone...This is not acceptable by any means...The latest is that I am told it will now take 6-24 hours...I had to ask for a supervisor...we'll see if what she told me is true...No phone for one whole week now...

I switched from Verizon to Sprint after being with Verizon for 12 years. I was told at the time of the sale that I could bring my own phones from Verizon and they would buy out my phones, for up to $550 a line. So I gladly switched 5 of our 6 lines from Verizon to Sprint because my husband wanted to stay with them because of his coverage areas. Now, after 2 months, We still have not had our old phones paid off, resulting in a $2000 phone bill for my husband and they are threatening to cut his phone off if he doesn't pay. I have contacted the company repeatedly, and so has the salesperson who sold me my deal. I have been told that I didn't qualify for the buyback because I would have to turn in my phones. This was never stated to me during the sale. I can not begin to explain how irate this is making me and my husband. Sprint representatives have told me they would give me credit for the cost of my phone minus fair market value..totaling $400. This is not acceptable. I regret my decision coming to Sprint only for this reason.

It has taken one whole week for them to unlock my phone...This is not acceptable by any means...The latest is that I am told it will now take 6-24 hours...I had to ask for a supervisor...we'll see if what she told me is true...No phone for one whole week now...

I switched from Verizon to Sprint after being with Verizon for 12 years. I was told at the time of the sale that I could bring my own phones from Verizon and they would buy out my phones, for up to $550 a line. So I gladly switched 5 of our 6 lines from Verizon to Sprint because my husband wanted to stay with them because of his coverage areas. Now, after 2 months, We still have not had our old phones paid off, resulting in a $2000 phone bill for my husband and they are threatening to cut his phone off if he doesn't pay. I have contacted the company repeatedly, and so has the salesperson who sold me my deal. I have been told that I didn't qualify for the buyback because I would have to turn in my phones. This was never stated to me during the sale. I can not begin to explain how irate this is making me and my husband. Sprint representatives have told me they would give me credit for the cost of my phone minus fair market value..totaling $400. This is not acceptable. I regret my decision coming to Sprint only for this reason.