Sprint Now Part of T-Mobile

The worst service they are trying to charge me cancellation fee when I am returning leased phones

I started service with Sprint on 7/12/2018. Within the 14-day return/stop service window I spoke with three of their representatives (three different occasions) about receiving a “magic box” when it becomes available…they told me in August. The magic box is a booster. They told me that I couldn’t get on the list for the box until it became available. Every one of those representatives knew where I was located. Every one of them looked at a map to see that I’m in a non-LTE zone. I get dropped calls like crazy with Sprint because of my location. The magic box is the ONLY reason I stayed with Sprint. I just called them and they told me that my location is not available to receive the magic box, even when is becomes available on the 14th of September. I asked how to get out of my contract and they told me I’d have to pay all kinds of mess related to a phone I’m renting from them. I asked if I could just return the phone and they told me I’d owe a ton of money for the phone, even then. I asked…this is true even though y’all deceived me? Yes, said they. Not happy here! I don’t want others to be deceived by them.
Thank you!

After many hours on customer services calls after my plan was changed - without notice - I signed up for another plan that would allow for "unlimited" services for a higher rate. I also asked that paper billing be re-instated due to account changes that were made without my authorization, supposedly because I opted for digital billing. After a month, I have still not received a physical copy of my signed agreement, and now I'm being texted about data usage from Sprint. How was my plan changed to begin with without my consent? How is that legal? After moving to a new plan and upgrading my phone, with a bill that's over $100 a month, I'm still dealing with their incompetent customer service who basically just read small print to me. Where is my signed contract? The last agreement I signed with Sprint was probably in 2015. I'm not asking for a lesser bill or different technology, just that my unlimited plan actually be unlimited. When put on reduced data, it's slower than dial up. I can't believe I've paid this company thousands of dollars over the years and they treat customers like this. I would lose all of my clients if I acted this way. Awful.

The worst service they are trying to charge me cancellation fee when I am returning leased phones

If I could rate it no stars I would. We have been lied to and cheated out of $500 that we know of so far. I haven't gotten the final bill yet because I am not looking forward to the charges once we disconnect our services, which we are in the process of doing. Being strung along with lies has caused me a lot of stress so I have let my husband deal with it. When we got our phones we thought we were getting everything we wanted. Phones and some great accessories on sale. We signed up for a deal that they were doing for 4 lines and the 5th line free for $100 a month. While in the store we were sold on a speaker that we were told was on sale. Everything seemed perfect. I am a disabled veteran and we have been on hard times so we saved up for this. So we paid $600 cash, because our card has a limit, then in the store we signed up for auto pay because we were told we would get more off of our bill. When we get the bill later it is more than what we were told. Over $250. When we called we were told we were not under the deal and for some reason we couldn't be on the deal and we also needed to pay off for the speaker and other things we got for our phones, phone and screen protectors. We informed them we paid for the equipment at the store. They have no record of the payment. We looked in the bag for a receipt and on the receipt it only had a barcode. No explanations no details. There is nothing we could do and when we tried to return the phones we were told it was past the time. So I gave up and that's when my hubby took all the responsibility to deal with them. We called many more time and were promised our bill would be lower and it would be that price on the next bill. Long story short the bill was always over $250.00. We are being charged again for the speaker, phone and screen protectors that we paid for at the store. I am on a fixed income and Sprint has made living for me and my family very stressful and difficult. My advice find a different carrier. They only want your money and they don't care what they do or who they are hurting to get it.

I have been with Sprint for almost 5 years now. I just reviewed my bill to discover that I am still being charged $15 a month for "Subsidized Phone" charges, even though my phone was paid off in February. Had I not reviewed my bill I would have wasted ($180) a year. Wonder how many other customers on old contracts are still being taken for a ride. Shame on Sprint, you would have gladly taken my money because as their customer service manager said "we send you an email to notify you that you are out of contract" and "we don't remove those charges unless you call and ask us to". WHAT!!! Sprint pay teams of computer programmers a lot of money every year to fix problems and yet they turn a blind eye to this issue that is likely making them millions every year.
Glad I looked because I was just about to upgrade to a new phone, but now I think I will shop around.

I was with sprint for 6 years and never had a problem until I decided to cancel. Everything went fine so I thought until I got a call from a collection agency about a $170.00 charge that was not paid. So I called sprint and was told that I had not returned my device. I provided proof by giving them the tracking number but they said It was out of there hands and that I would have to talk to collection. called collection they said they would file a dispute and release the case back to sprint. after giving all the proof they needed I am still under the collections , Now sprint says it has to wait for the warehouse to confirm that it has received the Phone ...Its been over a year and they supposedly still haven't received it . So what I'm responsible for the negligence of sprints employees now ?

I have been a Sprint customer for 8+ years. Overall, I was happy with Sprint until I moved in 04/2018. My new address has very unreliable service. I drop calls in my house, my phone doesn't ring and voicemails just appear, driving home I drop calls almost daily in the same spot, without Wi-Fi my internet does not work at all. I have contacted Sprint Customer service 2+ times since my move (the most recent being 08/08/2018). Both times they have offered money off of my monthly bill (which I appreciate) and have also offered to file additional service requests. I was promised calls back from these departments which I have never received one call back.
They continually tell me that the service map shows that I should have service. While I understand that is what they see on their end, it doesn't explain why I continually lose calls and have such unreliable service. I have never been offered an actual solution or assistance with my service.
I have a child who walks home from school and it absolutely terrifies me that their phone will not work if they need it to due to the spotty service in the area.
All I am asking from them is to be released from the lease of the phones on my account. I feel that it is unfair to legally hold me accountable for a lease agreement when they aren't being held accountable for their unreliable service.

I have been with Sprint for almost 5 years now. I just reviewed my bill to discover that I am still being charged $15 a month for "Subsidized Phone" charges, even though my phone was paid off in February. Had I not reviewed my bill I would have wasted ($180) a year. Wonder how many other customers on old contracts are still being taken for a ride. Shame on Sprint, you would have gladly taken my money because as their customer service manager said "we send you an email to notify you that you are out of contract" and "we don't remove those charges unless you call and ask us to". WHAT!!! Sprint pay teams of computer programmers a lot of money every year to fix problems and yet they turn a blind eye to this issue that is likely making them millions every year.
Glad I looked because I was just about to upgrade to a new phone, but now I think I will shop around.

If I could rate it no stars I would. We have been lied to and cheated out of $500 that we know of so far. I haven't gotten the final bill yet because I am not looking forward to the charges once we disconnect our services, which we are in the process of doing. Being strung along with lies has caused me a lot of stress so I have let my husband deal with it. When we got our phones we thought we were getting everything we wanted. Phones and some great accessories on sale. We signed up for a deal that they were doing for 4 lines and the 5th line free for $100 a month. While in the store we were sold on a speaker that we were told was on sale. Everything seemed perfect. I am a disabled veteran and we have been on hard times so we saved up for this. So we paid $600 cash, because our card has a limit, then in the store we signed up for auto pay because we were told we would get more off of our bill. When we get the bill later it is more than what we were told. Over $250. When we called we were told we were not under the deal and for some reason we couldn't be on the deal and we also needed to pay off for the speaker and other things we got for our phones, phone and screen protectors. We informed them we paid for the equipment at the store. They have no record of the payment. We looked in the bag for a receipt and on the receipt it only had a barcode. No explanations no details. There is nothing we could do and when we tried to return the phones we were told it was past the time. So I gave up and that's when my hubby took all the responsibility to deal with them. We called many more time and were promised our bill would be lower and it would be that price on the next bill. Long story short the bill was always over $250.00. We are being charged again for the speaker, phone and screen protectors that we paid for at the store. I am on a fixed income and Sprint has made living for me and my family very stressful and difficult. My advice find a different carrier. They only want your money and they don't care what they do or who they are hurting to get it.

I was with sprint for 6 years and never had a problem until I decided to cancel. Everything went fine so I thought until I got a call from a collection agency about a $170.00 charge that was not paid. So I called sprint and was told that I had not returned my device. I provided proof by giving them the tracking number but they said It was out of there hands and that I would have to talk to collection. called collection they said they would file a dispute and release the case back to sprint. after giving all the proof they needed I am still under the collections , Now sprint says it has to wait for the warehouse to confirm that it has received the Phone ...Its been over a year and they supposedly still haven't received it . So what I'm responsible for the negligence of sprints employees now ?

I have been a Sprint customer for 8+ years. Overall, I was happy with Sprint until I moved in 04/2018. My new address has very unreliable service. I drop calls in my house, my phone doesn't ring and voicemails just appear, driving home I drop calls almost daily in the same spot, without Wi-Fi my internet does not work at all. I have contacted Sprint Customer service 2+ times since my move (the most recent being 08/08/2018). Both times they have offered money off of my monthly bill (which I appreciate) and have also offered to file additional service requests. I was promised calls back from these departments which I have never received one call back.
They continually tell me that the service map shows that I should have service. While I understand that is what they see on their end, it doesn't explain why I continually lose calls and have such unreliable service. I have never been offered an actual solution or assistance with my service.
I have a child who walks home from school and it absolutely terrifies me that their phone will not work if they need it to due to the spotty service in the area.
All I am asking from them is to be released from the lease of the phones on my account. I feel that it is unfair to legally hold me accountable for a lease agreement when they aren't being held accountable for their unreliable service.

Sprint is a terrible company when it comes to customer service. As a quick summary, I switched to Sprint for less than 24 hours - I couldn't even get service in my own house! Then, the very next day, I left Sprint for a better carrier. I went to the store to cancel and get my full refund for the activation fee for my phone, and the store simply told me to call customer service. It was anything but simple! All of their representatives obviously cannot speak English well enough for an average, everyday American to understand, which is COMPLETELY RIDICULOUS. I called them five times in the next week, and each time they said, "You will receive your refund as a credit to your account very soon." The policy is a complete and total 14 day money-back guarantee. Then, today, I called customer service again and demanded to speak with the finance department to get my refund scheduled immediately. The first person I spoke with I couldn't understand very well (as usual), and she gave me a phony number for the finance department. Rather, she just gave me another customer service helper number. Ridiculous! Then, this representative finally listened and transferred the call to finance. Finance was completely a scam. He said he didn't have the authorization to help me with my problem, so he would transfer me to someone higher up in the department. Guess what? I stayed on that hold line for 2 hours and no one ever picked up. Finally, I hung up. It is insane that Sprint should be allowed to do this to its customers, even to its previous customers. They are just trying to keep their stupid fees to themselves even though, legally, they should be forced to give them back. They are going against their very own policy. This company makes me absolutely sick.

I'd give a -1 if I could. I've been with Sprint for 4 years. Never hadn any issues until this past June. My data dropped down to 3G and is so slow I can't even check my banking apps. Streaming service apps aren't usable, and when they are, they continuously stop to buffer. A 2 minute video takes 8 minutes to watch.
I've had 3 over-the-phone reps tell me there was a tower down in my area. Then I've had 3 tell me there is no tower down in the area. I was sent to a corporate Sprint store, where Sprint reps informed me that there is only 2 towers in my area and that 1 is constantly down. The situation is bad that they can't even activate phines for new customers at times. They've submitted 3 repair tickets and nothing has been done. I've been given the run around for almost 3 months and they still require I pay my entire bill, all while telling me they can't help. It's your service!!! Stay away from Sprint.

WARNING: DO NOT DO BUSINESS WITH SPRINT! They are fraudulent LIARS! My husband and I switched from Verizon to Spring in January 2018 (BIGGEST MISTAKE) First, my husband went in with a very fragile and almost broken phone to the Uniontown PA (mall location) The gentleman there told him that all of his pictures and contacts had been transferred over successfully. The phone now is completely broken and guess what nothing was transferred over like the Sprint employee told us. Second, I purchased a Samsung phone and had problems from the first day I had it. Took it in several times within the 14 day period, the same gentleman who is also the son of the manager, reset the phone and told me to come back if it different work. No other solution was offered. The phone continues to not work and I go back, again reset it and sent me on my way! Now the 14 day period is over and i'm stuck with a phone that does not work properly. I was told by the said gentleman that the coverage in my area was good. I receive service in my living room but not in my bedroom. The good coverage was determined to be a LIE yesterday as the customer care specialist I talked to said you only have FAIR COVERAGE! The customer care specialist I spoke to yesterday told me well unfortunately the Sprint sales people tend to exaggerate the truth to get the sale!!!!!! FRAUDULENT! Prior to to contacting customer care yesterday, I stopped in my friendly Sprint store to which I was greet by the same gentleman I have been dealing with and explained some recent issues that I have been dealing with. My phone rings but I can not always answer the call. He calls and fortunately this time I was able to answer it. He said it worked and tried to send me on my way. Offered no solution and placed blame on me for not returning it in the 14 days period. I complained about the terrible service and customer service and he lacked complete care! Third, bought my mother a flip phone (she's old school) WHICH also had the same issues and NEVER PROPERLY WORKED, they put me off for 14 days until it was too late! The only solution I have ever been given from SPRINT is to pay off my phone and upgrade. It will be a cold day in hell when I extend my relationship with SPRINT! I will be returning to Verizon as soon as it is financially feasible for me! Verizon's service is better and customer care is 100 times better than Sprint!

Sprint is not a phone at all I will naver go back to sprint EVER!!!!

I got new service on four phones. I was told at the store that I would be getting the 4 lines for $100 since I have new service- yet I am not receiving that rate. I called a few times and the wait times have been over one hour. I was finally told to go to my local store (which has since closed) and ask for the phone number to the phone number to the area supervisor. I WAS PROMISED 4 LINES FOR $100. I should not have to spend hours on hold, reexplaining myself to everyone I talk to then to top it off tell me to go into my local office to get a phone number? I am being billed almost DOUBLE of what I was promised. And when I went into the store to pick up my phones that I ordered online, they cancelled and reordered them-- I am sure so they could get the commission!!
If you cannot give me the rate that I was told I could receive, cancel my service with no fees and let me go to company that can deliver.

Sprint has systematically been rude and dishonest in dealings with me. I returned two cell phones in return packaging provided by Sprint, and Sprint did not give $100 credit each when they were returned via their own process. They could not even find them. I spent hours on the phone with tech support, and the folks are not empowered to make any decisions. As a protest, I stopped paying a $200 bill and cancelled my account. Sprint charged fees on top of fees until the balance was over $500, sent a collection company after me, damaged my credit, and it was their error originally.
I highly recommend boycotting Sprint. I had and have plenty of money, it was the principle of what happened that disturbed me. I have never had this kind of problem and hope this negative experience never happens again to anyone else. That is why I am writing this review.

I had been with sprint for 2 years. With those 2 years I had horrible service. Any time I had an issue with my service, account, or my phone I was met with extremely rude employees. Complete waste of money!

I have been a sprint customer for 8 years and worked for them for 2 years.
The Good: Service plans are affordable.
The Bad: Terrible customer service most of the time. If the issue is complicated or tough to deal with, the representative will most likely transfer you and then end the call. I have spent hours on the phone being transferred calltrying to fix simple issues.