Sprint Now Part of T-Mobile

I have been a long time disappointed customer with Sprint. For years now I have been wanting to switch carriers but I haven't. Today I have finally reached my last straw. Besides having the WORST customer service known to man, my connection speed is poor, if I'm not using my home wifi my phone is almost useless. Today I called their customer service department due to an issue I was having with the Sprint app not populating my bill information. After being transferred twice I reached a non tech support agent that offered to submit a ticket for me. That was fine, no resolution as I expected. This next bit of information just tipped the scales and pushed me over the top. I was attempting to use the app to schedule a payment. Come to find out some other Sprint agent scheduled an unauthorized payment after I specifically stated that I did not want a payment scheduled because I would make the payment on the app as I usually do. If I had not called a payment would have been deducted from my account without my knowledge and without my authorization. How is this an ethical business practice?

Sold my 16 year old a refurbished phone that had a component fail on the main logic board. Phone was a brick after a month and NO ONE would help us!

We used to be so happy with Sprint, but things have changed. It seems that no matter which route of support you choose to help you in your time of need, they can not handle the entire issue. We have gone into the store to handle a messed up bill, cancel lines, and change phone numbers. They can add, change, and do all sorts of weird things to mess up your bill, but they can't take a line off. You have call in. We have called in, you can do all of that, but they first need to transfer you to three different types of service and once you are about to resolve your issue that you called in AN HOUR AGO for the line disconnects. This happened tonight, and a number of other nights. Also, can we get all of the agents informed on the way the contracts work. For instance, if you sign up for Samsung Forever, please ask each and every agent how that works because even if you KNOW how it works someone will tell you that you have to pay out the lease to get a new phone. Then they will rudely talk over you with their wrong information and end the call with you feeling breathless and frustrated, only to call back and ask YET ANOTHER rep who tells you that indeed when you sign up for that plan, you terminate one lease and enter another with no fees. We feel confused, frustrated, misled and unsure of how to get away from this company that USED to be so great.

I have been a long time disappointed customer with Sprint. For years now I have been wanting to switch carriers but I haven't. Today I have finally reached my last straw. Besides having the WORST customer service known to man, my connection speed is poor, if I'm not using my home wifi my phone is almost useless. Today I called their customer service department due to an issue I was having with the Sprint app not populating my bill information. After being transferred twice I reached a non tech support agent that offered to submit a ticket for me. That was fine, no resolution as I expected. This next bit of information just tipped the scales and pushed me over the top. I was attempting to use the app to schedule a payment. Come to find out some other Sprint agent scheduled an unauthorized payment after I specifically stated that I did not want a payment scheduled because I would make the payment on the app as I usually do. If I had not called a payment would have been deducted from my account without my knowledge and without my authorization. How is this an ethical business practice?

Sold my 16 year old a refurbished phone that had a component fail on the main logic board. Phone was a brick after a month and NO ONE would help us!

We used to be so happy with Sprint, but things have changed. It seems that no matter which route of support you choose to help you in your time of need, they can not handle the entire issue. We have gone into the store to handle a messed up bill, cancel lines, and change phone numbers. They can add, change, and do all sorts of weird things to mess up your bill, but they can't take a line off. You have call in. We have called in, you can do all of that, but they first need to transfer you to three different types of service and once you are about to resolve your issue that you called in AN HOUR AGO for the line disconnects. This happened tonight, and a number of other nights. Also, can we get all of the agents informed on the way the contracts work. For instance, if you sign up for Samsung Forever, please ask each and every agent how that works because even if you KNOW how it works someone will tell you that you have to pay out the lease to get a new phone. Then they will rudely talk over you with their wrong information and end the call with you feeling breathless and frustrated, only to call back and ask YET ANOTHER rep who tells you that indeed when you sign up for that plan, you terminate one lease and enter another with no fees. We feel confused, frustrated, misled and unsure of how to get away from this company that USED to be so great.

Sprint customer service is the worst . I haven’t received text messages in months I have spent countless hours on the phone going to their local store. Still isn’t working . The last time I was there I was told I had to pay my bill before they could assist me. Now. Normally have no issues paying my service but , in this case I wasn’t getting the services included with that cost . Every time I call I am provide with the same statements we will report this our tech team and you will hear back from them in 24 hours. I run my business throng phone can not rely on texting and have no support or any suggestions for correcting this issue. But, I still have a phone and payment . I do not believe this is proper business practice.

Sprint customer service is the worst . I haven’t received text messages in months I have spent countless hours on the phone going to their local store. Still isn’t working . The last time I was there I was told I had to pay my bill before they could assist me. Now. Normally have no issues paying my service but , in this case I wasn’t getting the services included with that cost . Every time I call I am provide with the same statements we will report this our tech team and you will hear back from them in 24 hours. I run my business throng phone can not rely on texting and have no support or any suggestions for correcting this issue. But, I still have a phone and payment . I do not believe this is proper business practice.

Sprint is horrible on May 5th after being with sprint for years and the bill getting higher each month I called to cancel service. I was told they could not do it until june 5th and then tried to convince me to stay. I asked them to send a final bill in june I got a bill from a collection agency I called and made payment arrangements. The next week sprint took over 700 dollars out of my checking account. I called them they said it was the fault of the collection agency. This month I get a bill for 25 dollars.they said the 700 was the final bill but I guess they can just take money out of your account whenever they please

They used to be way better.... We recently added a 5th line to the account in November and I have documented over 60 hours and 10 calls with them since this "upgrade". They have over charged me by $20-$100 every month... they hang-up on me frequently and just overall impossible to deal with. I have been with them since 2004 (its 2018) and I'm finally about to switch. I am sure the cancelation process will be even more painful.

Long term client, sprint don’t show any customer care any more, the more I pay, the more they interrupt my service. Then want a greater amount every time. I am a Retail Manager here in the city of Indianapolis who is traveling to train and recruit to bring a very high cultural business the community will highly appreciate into the market, and Sprint, sad to say is making it difficult right now. Not a happy camper!

If you are in the process of changing cell phone service from Sprint to another carrier and plan to retain your cell phone(s) be prepared to wait. Recently we decided to change carriers at the end of our 18 month lease, to pay off the remainder of the residual amount due and to purchase our two iPhone 7s. We have always been on autopay and have never had an outstanding balance with Sprint. At the end of our lease we went to the store, paid the residual balance in full and asked Sprint to unlock them. Next, we drove to our new carrier, signed up on a new plan and transported our cell numbers over. The phones did not work. Back to Sprint where we were given a customer service number to call. My beef with Sprint is that they did not inform us that it would take 3 to 5 business days to unlock the phones. In the big scheme of things this is a relatively minor issue unless of course you depend heavily on your cell phone for business or personal reasons and it is your only form of communication.
I cannot recommend Sprint as their coverage in my opinion was far less than advertised and their destain for the needs of their customers was very disappointing. I won't be doing business with Sprint in the future and will not be recommending them to others.

I have been with Sprint for 15 years, A T& T reached out with a much more attractive offer with all new phones. I called Sprint to cancel my service, they wanted to see of they had anything to offer. They offered me all new phones and service for just a few dollars more than AT &T. They sent the phones, we ordered cases. Today we recieved an invoice for $200 over agreed on price
I talked with many different individuals, they see the notes stating agreed on price but will not honor it. The phones are being returned and they will not reimburse me for the cases and screen protectors.

Sprint is horrible on May 5th after being with sprint for years and the bill getting higher each month I called to cancel service. I was told they could not do it until june 5th and then tried to convince me to stay. I asked them to send a final bill in june I got a bill from a collection agency I called and made payment arrangements. The next week sprint took over 700 dollars out of my checking account. I called them they said it was the fault of the collection agency. This month I get a bill for 25 dollars.they said the 700 was the final bill but I guess they can just take money out of your account whenever they please

They used to be way better.... We recently added a 5th line to the account in November and I have documented over 60 hours and 10 calls with them since this "upgrade". They have over charged me by $20-$100 every month... they hang-up on me frequently and just overall impossible to deal with. I have been with them since 2004 (its 2018) and I'm finally about to switch. I am sure the cancelation process will be even more painful.

Long term client, sprint don’t show any customer care any more, the more I pay, the more they interrupt my service. Then want a greater amount every time. I am a Retail Manager here in the city of Indianapolis who is traveling to train and recruit to bring a very high cultural business the community will highly appreciate into the market, and Sprint, sad to say is making it difficult right now. Not a happy camper!

If you are in the process of changing cell phone service from Sprint to another carrier and plan to retain your cell phone(s) be prepared to wait. Recently we decided to change carriers at the end of our 18 month lease, to pay off the remainder of the residual amount due and to purchase our two iPhone 7s. We have always been on autopay and have never had an outstanding balance with Sprint. At the end of our lease we went to the store, paid the residual balance in full and asked Sprint to unlock them. Next, we drove to our new carrier, signed up on a new plan and transported our cell numbers over. The phones did not work. Back to Sprint where we were given a customer service number to call. My beef with Sprint is that they did not inform us that it would take 3 to 5 business days to unlock the phones. In the big scheme of things this is a relatively minor issue unless of course you depend heavily on your cell phone for business or personal reasons and it is your only form of communication.
I cannot recommend Sprint as their coverage in my opinion was far less than advertised and their destain for the needs of their customers was very disappointing. I won't be doing business with Sprint in the future and will not be recommending them to others.

I have been with Sprint for 15 years, A T& T reached out with a much more attractive offer with all new phones. I called Sprint to cancel my service, they wanted to see of they had anything to offer. They offered me all new phones and service for just a few dollars more than AT &T. They sent the phones, we ordered cases. Today we recieved an invoice for $200 over agreed on price
I talked with many different individuals, they see the notes stating agreed on price but will not honor it. The phones are being returned and they will not reimburse me for the cases and screen protectors.

I started service with Sprint on 7/12/2018. Within the 14-day return/stop service window I spoke with three of their representatives (three different occasions) about receiving a “magic box” when it becomes available…they told me in August. The magic box is a booster. They told me that I couldn’t get on the list for the box until it became available. Every one of those representatives knew where I was located. Every one of them looked at a map to see that I’m in a non-LTE zone. I get dropped calls like crazy with Sprint because of my location. The magic box is the ONLY reason I stayed with Sprint. I just called them and they told me that my location is not available to receive the magic box, even when is becomes available on the 14th of September. I asked how to get out of my contract and they told me I’d have to pay all kinds of mess related to a phone I’m renting from them. I asked if I could just return the phone and they told me I’d owe a ton of money for the phone, even then. I asked…this is true even though y’all deceived me? Yes, said they. Not happy here! I don’t want others to be deceived by them.
Thank you!

After many hours on customer services calls after my plan was changed - without notice - I signed up for another plan that would allow for "unlimited" services for a higher rate. I also asked that paper billing be re-instated due to account changes that were made without my authorization, supposedly because I opted for digital billing. After a month, I have still not received a physical copy of my signed agreement, and now I'm being texted about data usage from Sprint. How was my plan changed to begin with without my consent? How is that legal? After moving to a new plan and upgrading my phone, with a bill that's over $100 a month, I'm still dealing with their incompetent customer service who basically just read small print to me. Where is my signed contract? The last agreement I signed with Sprint was probably in 2015. I'm not asking for a lesser bill or different technology, just that my unlimited plan actually be unlimited. When put on reduced data, it's slower than dial up. I can't believe I've paid this company thousands of dollars over the years and they treat customers like this. I would lose all of my clients if I acted this way. Awful.