Sprint Now Part of T-Mobile

I went into sprint a physical store to return my phone and I told the man he could have the phone it was on a lease. IT WAS NOT MY PHONE!!! the man proceeded to tell me that this was my property and that he could not take my phone back I gave him my id to look up my account. he proceeded to tape my ID to my phone to make it so I had to take my phone with me when I leave. I took the tape off and left the phone on the counter and proceeded to tell him to charge the amount to my account he told me I could not leave my property at the store and actually picked up my LG STYLO 3 and took it outside the store and put it on the public sidewalk of the shopping strip. There is now a crack on my screen that goes straight down the center. I picked up my phone that I currently have and started to record him and asked him why he took a company phone that I did not own and placed it outside he told me once again that it was my property and I could not leave it there. Needless to say they refused to speak to me since I was recording. I want to say I have never been so humiliated in a business than I was that day. And Sprint is STILL charging me for phones that I want to return this is a scam you cannot continue to charge me for something if I tried to return it and you told me it was my phone last time I checked it was on lease which means I am responsible for the property until it is paid off. I was not in a contract. I wanted to end my service because I cannot afford there rates anymore. So I will need someone to contact me and make this right. I have the video I took when this incident occured

Since August 3rd I have been contacting Sprint of a problem that I'm having with my unlimited data plan that I have with my service. I have been hung up on twice from supervisors/managers, I have visited one store they gave me the phone number to another store, neither store had a manager or supervisor that could help me. I have a promise of returned calls until I'm blue in the face. I have member in customer services for 30 years and I have never seen or heard of such service that I'm receiving from Sprint I will be seen corporate office a certified letter with my complaint but as the experience that I received with the staff I'm not hoping for much.

Sprints stores in Salem, Mass allowed 8 iPhone X devices to be sold on my account in the stores (we live in Los Angeles, CA). During calls to Sprint, they asked me at least 3 times if I'm sure my husband didn't go into he store and make these purchase. I explained it was logistically impossible given the distance (granted, these customer service reps do not live in the U.S. so the don't know distances). Still, I have been a customer for about 15 years, so I would think they'd treat me better. My gut tells me this company is not honest.

Heed warning: Do NOT do business with Sprint. So, this whole ordeal started Saturday. We walked into the store to start an account and get phones, so we can use them and have service in Japan. They told us if we do it online he would not pay the $30 per line activation fee. We went home and started the application process and we get to the end it said we need to call their customer support number, we called, and we were told we need to go in the store and show 2 forms of ID. So, Sunday we go into the store and show 2 forms of ID and I can’t open an account because 12 ½ years ago someone in CA opened an account in my name with my SS#. So, I have a $40 charge on an account in my name from 12 years ago. Never showed up on my credit report, because they never took it to collections. This is the beginning of frustration. So, I talk to the credit dept. and fraud dept and answer a million questions. In the end I feel it is more of a PII risk due to me repeating my Private info to a dozen different people over and over. Over the course of the last 3 days, I have spoken to 5 credit dept. people, 3 fraud dept. people, and lost count on customer service reps. Each fraud person said they were taking my SS# of the old account, (which is keeping me from getting an account). Now I still can’t get an account because my name is on the old account. Therefore, in order to take it off, I was told I have to go back to the store and show them 2 forms of ID. I got to the store, which by the way they have no way to pull up my info, because none of the departments are on the same page. She called the fraud dept. again and was told I need to show 1 form of ID and my SS card. Every time I call them back I get a new person and none of my prior info is saved which is why I’ve been through this process countless times. So, I have like 5 applications started, they ran my credit 3 times, 2 of them I did not authorize. Through all this I am being put on hold for ever and a day, just to be transferred to other departments. I am beyond furious. This company need an intervention and all departments need to get on the same page, they need to provide customers with accurate information and their computer programs need to coincide and talk to each other.

sales were stuck up and there insurance program is a scam

Sprint is simply not a good company to become involved with. I am not interested in investing anymore time on this company; just read all of the other negative reviews and it sums up what I feel. Most especially annoying is that they treat loyal long-time customers with derision and poor customer service. Will leave when my contract is over this year.

I am a Sprint customer for life! I was struggling with my finances due to a recent car accident, of which I was forced to pay a lot of out of pocket expenses. I had defaulted on my original payment plan due date and called sprint for help. Without question, Eman (the customer care associate) and her supervisor allowed me to restore services and Extend my due date so that I had time to come up with the funds! Thank you for caring, Sprint. Thank you for all of your help Eman!

Beware the 14 Day Satsisfaction Guarantee. I returned everything within a week and they still say I owe them $175. At one point I “owed” them over $3000 for the phones I had already returned. I get bounced from agent to agent and can’t get a resolution. This is one reason I’m back with Verizon.

This company has the worst service ever. Today for example, I have called their customer service line 10 times to speak to SOMEONE and each time the phone has hung up on me. The cell service it speaks of is awful. My phone drops calls ALL of the time, people complain that my phone is breaking up ALL of the time, People have said they have called me and I don't receive the calls at all. And when you call customer service you can't get anyone who knows what they are talking about or in my case never answers! But yet they want you to pay $285 for a family plan. You can't even get good service or a discount for veterans like T-Mobile! I knew I should have switched when I had the chance because they are highway robbers. T-Mobile would have got me in for $150 a month. Sprint services are not worth it when you can't even stay CONNECTED! You would think a Manager would want to know what your issue is when you have called to complain over 10 times, which goes to show that they do not care about you just your money.

Horrible service both with customer service and cell service. I was told a complete different amount for my bill than what I am paying. Been lied to, suckered into phone service. The quality of service keeps dropping. Data speeds very slow. Coverage is subpar to say the least. Xfinity mobile was cheaper and had better coverage and customer support.

Terrible customer service mirrored with fraudulent billing practices. They tell you what you want to hear, then tack on additional charges. Once you get your first bill and learned of the fraudulent charges it’s too late to cancel service.

I have had Sprint for 5 years and have always really had problems with “ customer service”.
When you call you are on hold FOREVER like an hour. Then you finally talk to someone and they are CLUELESS AND BARELY SPEAK ENGLISH! Its so frustrating. They apparently outsource the call center . When you finally get through you can’t even understand them because they barely speak English and they are extreme RUDE! Last night I was on hold for 50 minuets. Then talked to a very rude guy who then transferred me to “ the supervisor “. I was told by a lady who again was rude and spoke broken English that she could set up a pay arrangement for me and it would clear in 2 days . This is what I was wanting and calling about . Then today a payment tries to clear so I call again after being on hold forever again I was told there was NO PAY ARRANGEMENT SET UP ..? What ??? They are so unprofessional and actually LIE now to customers. I’m done with Sprint after this experience. I am definitely switching phone carriers.

Sprint needs to retrain their customer services employees and/or implement new/better chain of commands.
I have had Sprint for nearly 2 years and it has been a painful experience every time I have to speak to a customer service representative.
Last year I had to go to Apple store to get assistance with my daughters iPhone because Sprint said they were not able to help even when I had insurance on the phone.
While at Apple, I decided to upgrade my own phone while we waited on Apple to solve the issue with my daughters. I had to call Sprint and ask for my account number to add the new phone, but Sprint representatives would not give me any of my information even though I had already answered security questions and pin number given. I was transferred 3 times and the supposedly manager I spoke with last kept asking me to upgrade my device within Sprint instead of Apple. I politely refused several times all the while waiting on my account number. After being on hold for over an hour and speaking to representative after representative and managers, I was hung up on without any information given to me because I wanted to buy the device at Apple instead of Sprint. Also, Apple was able to resolve my issue with my daughters phone that Sprint said they were unable to help with.
Now, today I called about my last bill with Sprint because I have changed carriers and they are charging a late fee on a month I did not even have service with Sprint.
After speaking with Shi-A for several minutes she advised I would have to pay the $6.59 for late fees. I asked to speak to a manager. She advised she does not offer that service. Ok, I still need to speak to a supervisor/manager/director in her office. She said several times after me asking/demanding a supervisor or anyone else of authority over her that she does not offer that in her office.
She then put me on hold. Re-routed my call back thru the circuit to more automated messages and then hung up on me.
I am appalled by this so called customer service. I worked in customer service (phones and in person) for many years and I would be ashamed to have such ill mined people working for me.
I will NEVER use Sprint for any service again.

Deceptive business practice by Sprint Corporation.
I switched from Verizon to Sprint to take advantage of their proportional Kickstart Unlimited plan for $75/month for 5 lines on June 15, 2018. On July 13, 2018 I notice that Sprint was running a new promotion for their Unlimited Plus plan for $110/ month for 5 lines which would typically be $210/month for 5 lines. I specifically asked the customer service representative it this introductory offer was available for existing customers and if it had an expiration where the plan would revert back to the normal rate and the customer service rep told me that the new discounted plan did not have an expiration limitation and was available for both new and existing customer. I also spoke to the on shift supervisor and she confirmed that the plan’s new rate for the Unlimited Plus of $110/month for 5 lines was available for both new and old customer and did not have an expiration date.
I was not able to switch that night to the new plan because Sprint was disputing that one of my phone was discounted and not 100% fully paid. How could this be when I was already on the Sprint Kickstart plan and I brought over 5 phones from Verizon free and clear. I eventually found the Apple receipt confirming purchase of the phone and call Sprint Customer Service on July 14, 2018. The Customer Service rep confirmed again that the new $110/month rate for 5 line on the Unlimited Plus plan was open to all customer and with no expiration causing the plan to revert back to the original rate of $210/month. I was advice to take my phone receipt to a nearest Corporate Sprint store to process the change from my current Kickstart plan to the Unlimited Plus.
I went to the Sprint Store on 14418 Bellaire Blvd, Houston, TX 77083 to process the change from the Kickstart plan to the Unlimited Plus. However before proceeding I had the store manager confirmed that the Unlimited Plus plan was open to all customer and did not have an expiration date that would cause the rate to revert back to the $210/month rate. She confirmed that I would be upgrading to the Unlimited Plus plan at $110/month on 5 lines with no currently known expiration date and I made the switch at 6:24 PM CST on July 14, 2018.
Now I am being billed the $220/month rate, higher than the original rate and being told that the $110/month discounted rate is only for new customer and because the Kickstart plan for $75/month was a onetime plan that I was not eligible to go back to my original plan. The Customer Service Rep is working my case but is getting push back by it’s Corporate office despite the obvious recorded false and fraudulent information being provided by Sprint reps. I went back to the Sprint Store on 14418 Bellaire Blvd to see if they could help me with my case on July 30, 2018 and even they were still telling me that the discounted rate plan has no limitation on new vs existing customers and advice meet to continue to work with customer service which is very difficult to reach and always getting out of office message after navigating through their long menu list and holding for 5 mins then eventually dropped: ***.
This is an obvious bait and switch scam that they force the consumer into a higher rate plan once they are bound by a phone service contract. Lucky for me my phones are fully own and can switch at anytime which I am planning to do.

Jackie H - Store Assistant, lacks basic customer service skills. She is very unprofessional and should be fired for insubordination...
I switched to Sprint from AT&T, but due to Jackie H I canceled service after only 2 hr of being a customer!
Terrible Experience

Sprint customer care, the advisory team and and executive team will not give quotes in writing. I was informed that employees are not allowed to give any offers in writing. Sprint will not stand by the verbal offer given to me in June. After many calls I am willing to give up on Sprint doing the right thing. However, the company will not give me in writing the offer they have to unsuccessfully appease me. They insist it is in the notes and recorded phone conversations. That is what I was told in June!

I went to the boost store in Rockingham nc located at 908 e broad ave I purchased a iPhone 6 on July 11 and I went back to the store in 2 days with my receipt and I wanted a new phone was not happy with iPhone at all had software issues and the lady refused I went back 2 days after that the phone went to disabled mode by itself and she said it there was nothing wrong with the phone and I had nothing but trouble with this issue

I have tried to cancel my plan since January of this year. I was told that my account had been canceled only to receive a letter from a collection agency, for months that my plan was supposable canceled. I do not have time to spend hours on the phone hung up on 2 times and then call back in again to be set on hold again. This company is only interested in bringing customers in not maintaining good relationships with customers. Seriously dissatisfied with there services and lack of customer service!

Sprint is a continuous disappointment. I really wanted to work with them, but only after calling to have my phones, which are completely paid off, unlocked did they offer me some type of assistance with the network problems in our area (a device so our phones work at home). After declining because I also need the coverage outside my home, they are still holding my paid off phones hostage because there is no one around to unlock them on a weekend. I was told it would take 24-26 hours for the unlock to be complete, but it's been 4 business days and no one can help me on a Saturday. Their network issues are one thing, but their terrible customer support every single time I have called them for an issue is the real reason I'm switching to Verizon.

Sprint is so unproffesional, I have never experienced such horrible customer service is my life. The sales rep will lie to you about what your signature is needed for. They will increase your bill periodically due to "competitive prices" and will do nothing when you call in to try and have the issue resolved. The answer is always "we can't do anything" I would never ever recommend this provider to anyone. They literally steal from you. I just canceled with them and they wont be getting another dime from me. Biggest scam company ever.