Sprint Now Part of T-Mobile

Sprint participates in predatory billing practices. They incentivize 'auto-pay' in hopes people do not notice additional charges. My first three bills all contained bogus fees that were later 'credited', however my most recent experience is the most troubling.
I was automatically enrolled in something called 'Mobiversity' costing $9.99/month. After seeing this charge on my bill I assumed it was a mistake on my part, and contacted customer service February 14, 2018 to cancel this charge and block any future charge enrollments. I was assured future enrollments would be blocked and I would no longer be charged. Fast-forward to March 14th, I received another bill with this $9.99 charge. I contacted customer service again and they told me the first person was incorrect, but the charge was stopped and I would no longer be billed. April 9th I check my bill again and notice I am still being billed. For a third time I contact customer service and am confidently told the service has been canceled and I would not be charged moving forward. Each of these times I was offered a 'credit' on my next bill, and had to fight for a proper bill adjustment.
I am willing to put up with lesser cell signal in exchange for a slightly more affordable bill than other carriers. However with all the shady billing practices Sprint ends up charging comparable rates to competitors with terrible cell service and the added headache of having to watch your bill like a hawk. I have only been with them for 6 months and cannot wait to switch.

Sprint participates in predatory billing practices. They incentivize 'auto-pay' in hopes people do not notice additional charges. My first three bills all contained bogus fees that were later 'credited', however my most recent experience is the most troubling.
I was automatically enrolled in something called 'Mobiversity' costing $9.99/month. After seeing this charge on my bill I assumed it was a mistake on my part, and contacted customer service February 14, 2018 to cancel this charge and block any future charge enrollments. I was assured future enrollments would be blocked and I would no longer be charged. Fast-forward to March 14th, I received another bill with this $9.99 charge. I contacted customer service again and they told me the first person was incorrect, but the charge was stopped and I would no longer be billed. April 9th I check my bill again and notice I am still being billed. For a third time I contact customer service and am confidently told the service has been canceled and I would not be charged moving forward. Each of these times I was offered a 'credit' on my next bill, and had to fight for a proper bill adjustment.
I am willing to put up with lesser cell signal in exchange for a slightly more affordable bill than other carriers. However with all the shady billing practices Sprint ends up charging comparable rates to competitors with terrible cell service and the added headache of having to watch your bill like a hawk. I have only been with them for 6 months and cannot wait to switch.

Sprint participates in predatory billing practices. They incentivize 'auto-pay' in hopes people do not notice additional charges. My first three bills all contained bogus fees that were later 'credited', however my most recent experience is the most troubling.
I was automatically enrolled in something called 'Mobiversity' costing $9.99/month. After seeing this charge on my bill I assumed it was a mistake on my part, and contacted customer service February 14, 2018 to cancel this charge and block any future charge enrollments. I was assured future enrollments would be blocked and I would no longer be charged. Fast-forward to March 14th, I received another bill with this $9.99 charge. I contacted customer service again and they told me the first person was incorrect, but the charge was stopped and I would no longer be billed. April 9th I check my bill again and notice I am still being billed. For a third time I contact customer service and am confidently told the service has been canceled and I would not be charged moving forward. Each of these times I was offered a 'credit' on my next bill, and had to fight for a proper bill adjustment.
I am willing to put up with lesser cell signal in exchange for a slightly more affordable bill than other carriers. However with all the shady billing practices Sprint ends up charging comparable rates to competitors with terrible cell service and the added headache of having to watch your bill like a hawk. I have only been with them for 6 months and cannot wait to switch.

Negative - I pay for sprint phone service and purchased my iPhone through sprint. However, Sprint is not supplying me with service or assiastance with there product. I was directed to Apple for service and have been now waiting at apple with no end in site.

Negative - I pay for sprint phone service and purchased my iPhone through sprint. However, Sprint is not supplying me with service or assiastance with there product. I was directed to Apple for service and have been now waiting at apple with no end in site.

Negative - I pay for sprint phone service and purchased my iPhone through sprint. However, Sprint is not supplying me with service or assiastance with there product. I was directed to Apple for service and have been now waiting at apple with no end in site.

I was a Sprint customer for 15 years. When I tried to switch providers they stalled, lied and did everything they could to prevent me from transferring the numbers on my account to the new service. I don't recommend Sprint to anyone

Sprint participates in predatory billing practices. They incentivize 'auto-pay' in hopes people do not notice additional charges. My first three bills all contained bogus fees that were later 'credited', however my most recent experience is the most troubling.
I was automatically enrolled in something called 'Mobiversity' costing $9.99/month. After seeing this charge on my bill I assumed it was a mistake on my part, and contacted customer service February 14, 2018 to cancel this charge and block any future charge enrollments. I was assured future enrollments would be blocked and I would no longer be charged. Fast-forward to March 14th, I received another bill with this $9.99 charge. I contacted customer service again and they told me the first person was incorrect, but the charge was stopped and I would no longer be billed. April 9th I check my bill again and notice I am still being billed. For a third time I contact customer service and am confidently told the service has been canceled and I would not be charged moving forward. Each of these times I was offered a 'credit' on my next bill, and had to fight for a proper bill adjustment.
I am willing to put up with lesser cell signal in exchange for a slightly more affordable bill than other carriers. However with all the shady billing practices Sprint ends up charging comparable rates to competitors with terrible cell service and the added headache of having to watch your bill like a hawk. I have only been with them for 6 months and cannot wait to switch.

Negative - I pay for sprint phone service and purchased my iPhone through sprint. However, Sprint is not supplying me with service or assiastance with there product. I was directed to Apple for service and have been now waiting at apple with no end in site.

Sprint fraudulently removed $445 dollars from my bank account using a debit card on record from when I was a customer. Back story-switched carriers aprox 2 months ago for better service. The new carrier agreed to reimburse $600 for switching over and I was not aware that it had not been done. I received a bill for over $600 dollars and discussed payment options with them. The person I spoke with said "it's OK if you make three payments". Today my bank calls with "suspected fraudulent activity" which resulted in my debit card being closed immediately. ON two attempts to their customer service line I was met with difficult individuals who told me: "a debt collector did this" I asked why it was showing on the Sprint page and she could not answer, she then told me they would refund my money. I asked to speak with a supervisor and after several minutes of being on hold she popped back in and said there were no supervisors, the call mysteriously disconnected (total time 26 minutes). Call number 2. Cranky lady who told me she was the supervisor (OK!!!!), she was rude and told me it was my fault, and that by switching over they could withdraw all funds without my permission, when I asked again to speak with a supervisor she typed mightily and loudly in my ear for the longest time, and I asked her to please transfer me and she stated that she had to type so much because she had to prepare for the next person in line. She put me on hold on a loop which was not answered for over 10 minutes-total time 35 minutes. WHY? How can an organization just withdraw funds using a debit card on file without telling me that this was going to happen? Why can't the customer service department deal with complaints and concerns? I am reporting this as fraud.

Sprint fraudulently removed $445 dollars from my bank account using a debit card on record from when I was a customer. Back story-switched carriers aprox 2 months ago for better service. The new carrier agreed to reimburse $600 for switching over and I was not aware that it had not been done. I received a bill for over $600 dollars and discussed payment options with them. The person I spoke with said "it's OK if you make three payments". Today my bank calls with "suspected fraudulent activity" which resulted in my debit card being closed immediately. ON two attempts to their customer service line I was met with difficult individuals who told me: "a debt collector did this" I asked why it was showing on the Sprint page and she could not answer, she then told me they would refund my money. I asked to speak with a supervisor and after several minutes of being on hold she popped back in and said there were no supervisors, the call mysteriously disconnected (total time 26 minutes). Call number 2. Cranky lady who told me she was the supervisor (OK!!!!), she was rude and told me it was my fault, and that by switching over they could withdraw all funds without my permission, when I asked again to speak with a supervisor she typed mightily and loudly in my ear for the longest time, and I asked her to please transfer me and she stated that she had to type so much because she had to prepare for the next person in line. She put me on hold on a loop which was not answered for over 10 minutes-total time 35 minutes. WHY? How can an organization just withdraw funds using a debit card on file without telling me that this was going to happen? Why can't the customer service department deal with complaints and concerns? I am reporting this as fraud.

Sprint fraudulently removed $445 dollars from my bank account using a debit card on record from when I was a customer. Back story-switched carriers aprox 2 months ago for better service. The new carrier agreed to reimburse $600 for switching over and I was not aware that it had not been done. I received a bill for over $600 dollars and discussed payment options with them. The person I spoke with said "it's OK if you make three payments". Today my bank calls with "suspected fraudulent activity" which resulted in my debit card being closed immediately. ON two attempts to their customer service line I was met with difficult individuals who told me: "a debt collector did this" I asked why it was showing on the Sprint page and she could not answer, she then told me they would refund my money. I asked to speak with a supervisor and after several minutes of being on hold she popped back in and said there were no supervisors, the call mysteriously disconnected (total time 26 minutes). Call number 2. Cranky lady who told me she was the supervisor (OK!!!!), she was rude and told me it was my fault, and that by switching over they could withdraw all funds without my permission, when I asked again to speak with a supervisor she typed mightily and loudly in my ear for the longest time, and I asked her to please transfer me and she stated that she had to type so much because she had to prepare for the next person in line. She put me on hold on a loop which was not answered for over 10 minutes-total time 35 minutes. WHY? How can an organization just withdraw funds using a debit card on file without telling me that this was going to happen? Why can't the customer service department deal with complaints and concerns? I am reporting this as fraud.

Sprint fraudulently removed $445 dollars from my bank account using a debit card on record from when I was a customer. Back story-switched carriers aprox 2 months ago for better service. The new carrier agreed to reimburse $600 for switching over and I was not aware that it had not been done. I received a bill for over $600 dollars and discussed payment options with them. The person I spoke with said "it's OK if you make three payments". Today my bank calls with "suspected fraudulent activity" which resulted in my debit card being closed immediately. ON two attempts to their customer service line I was met with difficult individuals who told me: "a debt collector did this" I asked why it was showing on the Sprint page and she could not answer, she then told me they would refund my money. I asked to speak with a supervisor and after several minutes of being on hold she popped back in and said there were no supervisors, the call mysteriously disconnected (total time 26 minutes). Call number 2. Cranky lady who told me she was the supervisor (OK!!!!), she was rude and told me it was my fault, and that by switching over they could withdraw all funds without my permission, when I asked again to speak with a supervisor she typed mightily and loudly in my ear for the longest time, and I asked her to please transfer me and she stated that she had to type so much because she had to prepare for the next person in line. She put me on hold on a loop which was not answered for over 10 minutes-total time 35 minutes. WHY? How can an organization just withdraw funds using a debit card on file without telling me that this was going to happen? Why can't the customer service department deal with complaints and concerns? I am reporting this as fraud.

I recently upgraded my cell phones with Sprint. Both cell phones were damaged and I was charged a fee in which I paid at the Kings Plaza location. I was given a printed receipt with all the fees for the phones, cases, screen protectors, and the damage showing that I paid. Sprint then contacts me via text message stating that I have a past due balance. After trying several numbers in which just told me using an automated system that my bill was pas due with an option to pay, no option to speak with anyone. I then began a chat session and was not happy so I asked for a number in which I could call to speak with a person. I was given numbers I already called. I explained that I already tried those numbers and couldn't get a person on the line. She insisted that she could help me through the chat session. I gave it a try and was getting nowhere. After asking several more times, I was given a different number. I finally got through but didn't do much better with the representative so, I asked to speak with the supervisor. I was put on hold for a long time. I explained again that I had paid the damage fees. I was then told that I didn't pay my bill in full last month in which I did as it showed online. I argued that and got nowhere. I then hung up after being rudely treated by the rep and supervisor with no satisfaction. I took a breather and called back this time asking for the supervisor immediately. After 20 minutes of waiting she came on the line. I then explained that I had already spoken to someone on her level and would like to speak to her manager. She attempted to help me very hesitant to pass me of to the manager. After insisting I was put on hold for 45 minutes. When I was finally answered by the manager I explained the situation. I was still getting nowhere even after reading off the receipt number and other information. I then asked for his manager. Supposedly I made it to the top after that. I explained the situation and asked how it was possible for me to have a paid receipt in front of me. He didn't have an answer so I asked to speak with his manager. He said he was as far as I could go as far as contacting anyone. He said he would have someone return the call. I was offered a $50 credit in which I refused as I as being charged almost $350 for damages that were already paid. I was on the phone with Sprint for almost 4 hours and got nowhere. They said they would take the charges off so I wouldn't see them but, it wasn't taken away as an investigation will happen. They assured me that I wouldn't be charged late fees. This infuriated me as I asked how would that help me. I said there wouldn't be any late charges as the bill was paid in full. I am sure I will be waiting forever for an answer. I was made fun of as I explained the situation over and over to people who just couldn't seem to understand. When my lease is up I will be using a new company as I feel Sprint is an unprofessional corporation. I wish I had the option of 0 stars

I recently upgraded my cell phones with Sprint. Both cell phones were damaged and I was charged a fee in which I paid at the Kings Plaza location. I was given a printed receipt with all the fees for the phones, cases, screen protectors, and the damage showing that I paid. Sprint then contacts me via text message stating that I have a past due balance. After trying several numbers in which just told me using an automated system that my bill was pas due with an option to pay, no option to speak with anyone. I then began a chat session and was not happy so I asked for a number in which I could call to speak with a person. I was given numbers I already called. I explained that I already tried those numbers and couldn't get a person on the line. She insisted that she could help me through the chat session. I gave it a try and was getting nowhere. After asking several more times, I was given a different number. I finally got through but didn't do much better with the representative so, I asked to speak with the supervisor. I was put on hold for a long time. I explained again that I had paid the damage fees. I was then told that I didn't pay my bill in full last month in which I did as it showed online. I argued that and got nowhere. I then hung up after being rudely treated by the rep and supervisor with no satisfaction. I took a breather and called back this time asking for the supervisor immediately. After 20 minutes of waiting she came on the line. I then explained that I had already spoken to someone on her level and would like to speak to her manager. She attempted to help me very hesitant to pass me of to the manager. After insisting I was put on hold for 45 minutes. When I was finally answered by the manager I explained the situation. I was still getting nowhere even after reading off the receipt number and other information. I then asked for his manager. Supposedly I made it to the top after that. I explained the situation and asked how it was possible for me to have a paid receipt in front of me. He didn't have an answer so I asked to speak with his manager. He said he was as far as I could go as far as contacting anyone. He said he would have someone return the call. I was offered a $50 credit in which I refused as I as being charged almost $350 for damages that were already paid. I was on the phone with Sprint for almost 4 hours and got nowhere. They said they would take the charges off so I wouldn't see them but, it wasn't taken away as an investigation will happen. They assured me that I wouldn't be charged late fees. This infuriated me as I asked how would that help me. I said there wouldn't be any late charges as the bill was paid in full. I am sure I will be waiting forever for an answer. I was made fun of as I explained the situation over and over to people who just couldn't seem to understand. When my lease is up I will be using a new company as I feel Sprint is an unprofessional corporation. I wish I had the option of 0 stars

I recently upgraded my cell phones with Sprint. Both cell phones were damaged and I was charged a fee in which I paid at the Kings Plaza location. I was given a printed receipt with all the fees for the phones, cases, screen protectors, and the damage showing that I paid. Sprint then contacts me via text message stating that I have a past due balance. After trying several numbers in which just told me using an automated system that my bill was pas due with an option to pay, no option to speak with anyone. I then began a chat session and was not happy so I asked for a number in which I could call to speak with a person. I was given numbers I already called. I explained that I already tried those numbers and couldn't get a person on the line. She insisted that she could help me through the chat session. I gave it a try and was getting nowhere. After asking several more times, I was given a different number. I finally got through but didn't do much better with the representative so, I asked to speak with the supervisor. I was put on hold for a long time. I explained again that I had paid the damage fees. I was then told that I didn't pay my bill in full last month in which I did as it showed online. I argued that and got nowhere. I then hung up after being rudely treated by the rep and supervisor with no satisfaction. I took a breather and called back this time asking for the supervisor immediately. After 20 minutes of waiting she came on the line. I then explained that I had already spoken to someone on her level and would like to speak to her manager. She attempted to help me very hesitant to pass me of to the manager. After insisting I was put on hold for 45 minutes. When I was finally answered by the manager I explained the situation. I was still getting nowhere even after reading off the receipt number and other information. I then asked for his manager. Supposedly I made it to the top after that. I explained the situation and asked how it was possible for me to have a paid receipt in front of me. He didn't have an answer so I asked to speak with his manager. He said he was as far as I could go as far as contacting anyone. He said he would have someone return the call. I was offered a $50 credit in which I refused as I as being charged almost $350 for damages that were already paid. I was on the phone with Sprint for almost 4 hours and got nowhere. They said they would take the charges off so I wouldn't see them but, it wasn't taken away as an investigation will happen. They assured me that I wouldn't be charged late fees. This infuriated me as I asked how would that help me. I said there wouldn't be any late charges as the bill was paid in full. I am sure I will be waiting forever for an answer. I was made fun of as I explained the situation over and over to people who just couldn't seem to understand. When my lease is up I will be using a new company as I feel Sprint is an unprofessional corporation. I wish I had the option of 0 stars

Sprint is awful. I didn’t get service at my house so I switched services. I paid my remaining bill due, returned my phone then two months later, get and email claiming I owe them money! I call and disput the charges, the say they opened a case and will contact me. Before they contact me, I get a call from a collection agency!! How can you send someone to collections when they’re disputing the charges!!! Paid the $80 so my credit doesn’t get messed up because everytime I tried to call sprint they just passed my call around like a hot potato. Clearly I wasn’t going to get any answers. So ridiculous. So a free $80 to sprint.

Sprint is awful. I didn’t get service at my house so I switched services. I paid my remaining bill due, returned my phone then two months later, get and email claiming I owe them money! I call and disput the charges, the say they opened a case and will contact me. Before they contact me, I get a call from a collection agency!! How can you send someone to collections when they’re disputing the charges!!! Paid the $80 so my credit doesn’t get messed up because everytime I tried to call sprint they just passed my call around like a hot potato. Clearly I wasn’t going to get any answers. So ridiculous. So a free $80 to sprint.

Sprint is awful. I didn’t get service at my house so I switched services. I paid my remaining bill due, returned my phone then two months later, get and email claiming I owe them money! I call and disput the charges, the say they opened a case and will contact me. Before they contact me, I get a call from a collection agency!! How can you send someone to collections when they’re disputing the charges!!! Paid the $80 so my credit doesn’t get messed up because everytime I tried to call sprint they just passed my call around like a hot potato. Clearly I wasn’t going to get any answers. So ridiculous. So a free $80 to sprint.

I've been a Sprint customer for over 10 years. I've paid for the insurance on every phone I've had with them but never needed it once. Now my Samsung S8+ screen sensor stopped working due to a defect; it was not dropped, cracked, overheated, or anything. The screen just stopped registering touch on about 40% of it. It's only 7 months old.
I took the phone to the only local Sprint repair center and they said the part was not in stock and they can't order it. Sprint just won't ship specific parts to a repair center? So the only option was to erase my phone, send it away for a week or two, and then I wouldn't even get MY phone back- it would be a Sprint branded version.
This seems like an awful business model and I'm not sure why I've been paying for insurance that doesn't fix your phone. I would love this to be resolved.