Sprint Now Part of T-Mobile

Sprint participates in predatory billing practices. They incentivize 'auto-pay' in hopes people do not notice additional charges. My first three bills all contained bogus fees that were later 'credited', however my most recent experience is the most troubling.
I was automatically enrolled in something called 'Mobiversity' costing $9.99/month. After seeing this charge on my bill I assumed it was a mistake on my part, and contacted customer service February 14, 2018 to cancel this charge and block any future charge enrollments. I was assured future enrollments would be blocked and I would no longer be charged. Fast-forward to March 14th, I received another bill with this $9.99 charge. I contacted customer service again and they told me the first person was incorrect, but the charge was stopped and I would no longer be billed. April 9th I check my bill again and notice I am still being billed. For a third time I contact customer service and am confidently told the service has been canceled and I would not be charged moving forward. Each of these times I was offered a 'credit' on my next bill, and had to fight for a proper bill adjustment.
I am willing to put up with lesser cell signal in exchange for a slightly more affordable bill than other carriers. However with all the shady billing practices Sprint ends up charging comparable rates to competitors with terrible cell service and the added headache of having to watch your bill like a hawk. I have only been with them for 6 months and cannot wait to switch.

Sprint participates in predatory billing practices. They incentivize 'auto-pay' in hopes people do not notice additional charges. My first three bills all contained bogus fees that were later 'credited', however my most recent experience is the most troubling.
I was automatically enrolled in something called 'Mobiversity' costing $9.99/month. After seeing this charge on my bill I assumed it was a mistake on my part, and contacted customer service February 14, 2018 to cancel this charge and block any future charge enrollments. I was assured future enrollments would be blocked and I would no longer be charged. Fast-forward to March 14th, I received another bill with this $9.99 charge. I contacted customer service again and they told me the first person was incorrect, but the charge was stopped and I would no longer be billed. April 9th I check my bill again and notice I am still being billed. For a third time I contact customer service and am confidently told the service has been canceled and I would not be charged moving forward. Each of these times I was offered a 'credit' on my next bill, and had to fight for a proper bill adjustment.
I am willing to put up with lesser cell signal in exchange for a slightly more affordable bill than other carriers. However with all the shady billing practices Sprint ends up charging comparable rates to competitors with terrible cell service and the added headache of having to watch your bill like a hawk. I have only been with them for 6 months and cannot wait to switch.

Sprint participates in predatory billing practices. They incentivize 'auto-pay' in hopes people do not notice additional charges. My first three bills all contained bogus fees that were later 'credited', however my most recent experience is the most troubling.
I was automatically enrolled in something called 'Mobiversity' costing $9.99/month. After seeing this charge on my bill I assumed it was a mistake on my part, and contacted customer service February 14, 2018 to cancel this charge and block any future charge enrollments. I was assured future enrollments would be blocked and I would no longer be charged. Fast-forward to March 14th, I received another bill with this $9.99 charge. I contacted customer service again and they told me the first person was incorrect, but the charge was stopped and I would no longer be billed. April 9th I check my bill again and notice I am still being billed. For a third time I contact customer service and am confidently told the service has been canceled and I would not be charged moving forward. Each of these times I was offered a 'credit' on my next bill, and had to fight for a proper bill adjustment.
I am willing to put up with lesser cell signal in exchange for a slightly more affordable bill than other carriers. However with all the shady billing practices Sprint ends up charging comparable rates to competitors with terrible cell service and the added headache of having to watch your bill like a hawk. I have only been with them for 6 months and cannot wait to switch.

I was a Sprint customer for 15 years. When I tried to switch providers they stalled, lied and did everything they could to prevent me from transferring the numbers on my account to the new service. I don't recommend Sprint to anyone

I was a Sprint customer for 15 years. When I tried to switch providers they stalled, lied and did everything they could to prevent me from transferring the numbers on my account to the new service. I don't recommend Sprint to anyone

I was a Sprint customer for 15 years. When I tried to switch providers they stalled, lied and did everything they could to prevent me from transferring the numbers on my account to the new service. I don't recommend Sprint to anyone

Negative - I pay for sprint phone service and purchased my iPhone through sprint. However, Sprint is not supplying me with service or assiastance with there product. I was directed to Apple for service and have been now waiting at apple with no end in site.

Sprint participates in predatory billing practices. They incentivize 'auto-pay' in hopes people do not notice additional charges. My first three bills all contained bogus fees that were later 'credited', however my most recent experience is the most troubling.
I was automatically enrolled in something called 'Mobiversity' costing $9.99/month. After seeing this charge on my bill I assumed it was a mistake on my part, and contacted customer service February 14, 2018 to cancel this charge and block any future charge enrollments. I was assured future enrollments would be blocked and I would no longer be charged. Fast-forward to March 14th, I received another bill with this $9.99 charge. I contacted customer service again and they told me the first person was incorrect, but the charge was stopped and I would no longer be billed. April 9th I check my bill again and notice I am still being billed. For a third time I contact customer service and am confidently told the service has been canceled and I would not be charged moving forward. Each of these times I was offered a 'credit' on my next bill, and had to fight for a proper bill adjustment.
I am willing to put up with lesser cell signal in exchange for a slightly more affordable bill than other carriers. However with all the shady billing practices Sprint ends up charging comparable rates to competitors with terrible cell service and the added headache of having to watch your bill like a hawk. I have only been with them for 6 months and cannot wait to switch.

I was a Sprint customer for 15 years. When I tried to switch providers they stalled, lied and did everything they could to prevent me from transferring the numbers on my account to the new service. I don't recommend Sprint to anyone

Sprint fraudulently removed $445 dollars from my bank account using a debit card on record from when I was a customer. Back story-switched carriers aprox 2 months ago for better service. The new carrier agreed to reimburse $600 for switching over and I was not aware that it had not been done. I received a bill for over $600 dollars and discussed payment options with them. The person I spoke with said "it's OK if you make three payments". Today my bank calls with "suspected fraudulent activity" which resulted in my debit card being closed immediately. ON two attempts to their customer service line I was met with difficult individuals who told me: "a debt collector did this" I asked why it was showing on the Sprint page and she could not answer, she then told me they would refund my money. I asked to speak with a supervisor and after several minutes of being on hold she popped back in and said there were no supervisors, the call mysteriously disconnected (total time 26 minutes). Call number 2. Cranky lady who told me she was the supervisor (OK!!!!), she was rude and told me it was my fault, and that by switching over they could withdraw all funds without my permission, when I asked again to speak with a supervisor she typed mightily and loudly in my ear for the longest time, and I asked her to please transfer me and she stated that she had to type so much because she had to prepare for the next person in line. She put me on hold on a loop which was not answered for over 10 minutes-total time 35 minutes. WHY? How can an organization just withdraw funds using a debit card on file without telling me that this was going to happen? Why can't the customer service department deal with complaints and concerns? I am reporting this as fraud.

Sprint fraudulently removed $445 dollars from my bank account using a debit card on record from when I was a customer. Back story-switched carriers aprox 2 months ago for better service. The new carrier agreed to reimburse $600 for switching over and I was not aware that it had not been done. I received a bill for over $600 dollars and discussed payment options with them. The person I spoke with said "it's OK if you make three payments". Today my bank calls with "suspected fraudulent activity" which resulted in my debit card being closed immediately. ON two attempts to their customer service line I was met with difficult individuals who told me: "a debt collector did this" I asked why it was showing on the Sprint page and she could not answer, she then told me they would refund my money. I asked to speak with a supervisor and after several minutes of being on hold she popped back in and said there were no supervisors, the call mysteriously disconnected (total time 26 minutes). Call number 2. Cranky lady who told me she was the supervisor (OK!!!!), she was rude and told me it was my fault, and that by switching over they could withdraw all funds without my permission, when I asked again to speak with a supervisor she typed mightily and loudly in my ear for the longest time, and I asked her to please transfer me and she stated that she had to type so much because she had to prepare for the next person in line. She put me on hold on a loop which was not answered for over 10 minutes-total time 35 minutes. WHY? How can an organization just withdraw funds using a debit card on file without telling me that this was going to happen? Why can't the customer service department deal with complaints and concerns? I am reporting this as fraud.

Sprint fraudulently removed $445 dollars from my bank account using a debit card on record from when I was a customer. Back story-switched carriers aprox 2 months ago for better service. The new carrier agreed to reimburse $600 for switching over and I was not aware that it had not been done. I received a bill for over $600 dollars and discussed payment options with them. The person I spoke with said "it's OK if you make three payments". Today my bank calls with "suspected fraudulent activity" which resulted in my debit card being closed immediately. ON two attempts to their customer service line I was met with difficult individuals who told me: "a debt collector did this" I asked why it was showing on the Sprint page and she could not answer, she then told me they would refund my money. I asked to speak with a supervisor and after several minutes of being on hold she popped back in and said there were no supervisors, the call mysteriously disconnected (total time 26 minutes). Call number 2. Cranky lady who told me she was the supervisor (OK!!!!), she was rude and told me it was my fault, and that by switching over they could withdraw all funds without my permission, when I asked again to speak with a supervisor she typed mightily and loudly in my ear for the longest time, and I asked her to please transfer me and she stated that she had to type so much because she had to prepare for the next person in line. She put me on hold on a loop which was not answered for over 10 minutes-total time 35 minutes. WHY? How can an organization just withdraw funds using a debit card on file without telling me that this was going to happen? Why can't the customer service department deal with complaints and concerns? I am reporting this as fraud.

Sprint fraudulently removed $445 dollars from my bank account using a debit card on record from when I was a customer. Back story-switched carriers aprox 2 months ago for better service. The new carrier agreed to reimburse $600 for switching over and I was not aware that it had not been done. I received a bill for over $600 dollars and discussed payment options with them. The person I spoke with said "it's OK if you make three payments". Today my bank calls with "suspected fraudulent activity" which resulted in my debit card being closed immediately. ON two attempts to their customer service line I was met with difficult individuals who told me: "a debt collector did this" I asked why it was showing on the Sprint page and she could not answer, she then told me they would refund my money. I asked to speak with a supervisor and after several minutes of being on hold she popped back in and said there were no supervisors, the call mysteriously disconnected (total time 26 minutes). Call number 2. Cranky lady who told me she was the supervisor (OK!!!!), she was rude and told me it was my fault, and that by switching over they could withdraw all funds without my permission, when I asked again to speak with a supervisor she typed mightily and loudly in my ear for the longest time, and I asked her to please transfer me and she stated that she had to type so much because she had to prepare for the next person in line. She put me on hold on a loop which was not answered for over 10 minutes-total time 35 minutes. WHY? How can an organization just withdraw funds using a debit card on file without telling me that this was going to happen? Why can't the customer service department deal with complaints and concerns? I am reporting this as fraud.

I had been a Sprint customer for over 20 years with no issue. But suddenly at the end of February 2018 I stopped being able to make or receive calls at my work. This was the only place I was having an issue.
I spent 3 weeks calling consistently every department of Sprint. I was lied to on such a consistent basis it was beyond comprehension. I was told it was about 4 different problems and assured the issue was resolved (it wasn't) and was ignored when I would try to tell them what I thought the issue was.
After 4 weeks it was finally confirmed that the issue was with a signal booster (which I tried in vain to explain to them was the issue) that they sold to someone in my building. Sprint acknowledged that this was the issue, but refused to do ANYTHING to rectify this. My phone automatically connected to this devise and there was nothing that could be done to stop this. Sprint actually discontinued selling these devises, I'm assuming because of this issue, but grandfathered the active ones for some reason. I was not the only person having issues in our building due to this devise. But Sprint seems to think higher of one persons service than multiple others in the area. And for them to literally say "there is nothing we can do" is extraordinarily unacceptable and probably the worst thing you can say to a customer. You couldn't call this person and ask them to move it? You couldn't cut of the service? Or block out numbers like a router?
This company is full of incompetent blowhards who do nothing but lie to get you off the phone. They don't read notes nor care about service whatsoever. And this goes for supervisors as well, who actually were wose.
I have never dealt with such repulsive and wretched individuals in my life. I would tell EVERYONE to avoid Sprint like he plague, especially when there are far better options out there.

I had been a Sprint customer for over 20 years with no issue. But suddenly at the end of February 2018 I stopped being able to make or receive calls at my work. This was the only place I was having an issue.
I spent 3 weeks calling consistently every department of Sprint. I was lied to on such a consistent basis it was beyond comprehension. I was told it was about 4 different problems and assured the issue was resolved (it wasn't) and was ignored when I would try to tell them what I thought the issue was.
After 4 weeks it was finally confirmed that the issue was with a signal booster (which I tried in vain to explain to them was the issue) that they sold to someone in my building. Sprint acknowledged that this was the issue, but refused to do ANYTHING to rectify this. My phone automatically connected to this devise and there was nothing that could be done to stop this. Sprint actually discontinued selling these devises, I'm assuming because of this issue, but grandfathered the active ones for some reason. I was not the only person having issues in our building due to this devise. But Sprint seems to think higher of one persons service than multiple others in the area. And for them to literally say "there is nothing we can do" is extraordinarily unacceptable and probably the worst thing you can say to a customer. You couldn't call this person and ask them to move it? You couldn't cut of the service? Or block out numbers like a router?
This company is full of incompetent blowhards who do nothing but lie to get you off the phone. They don't read notes nor care about service whatsoever. And this goes for supervisors as well, who actually were wose.
I have never dealt with such repulsive and wretched individuals in my life. I would tell EVERYONE to avoid Sprint like he plague, especially when there are far better options out there.

I had been a Sprint customer for over 20 years with no issue. But suddenly at the end of February 2018 I stopped being able to make or receive calls at my work. This was the only place I was having an issue.
I spent 3 weeks calling consistently every department of Sprint. I was lied to on such a consistent basis it was beyond comprehension. I was told it was about 4 different problems and assured the issue was resolved (it wasn't) and was ignored when I would try to tell them what I thought the issue was.
After 4 weeks it was finally confirmed that the issue was with a signal booster (which I tried in vain to explain to them was the issue) that they sold to someone in my building. Sprint acknowledged that this was the issue, but refused to do ANYTHING to rectify this. My phone automatically connected to this devise and there was nothing that could be done to stop this. Sprint actually discontinued selling these devises, I'm assuming because of this issue, but grandfathered the active ones for some reason. I was not the only person having issues in our building due to this devise. But Sprint seems to think higher of one persons service than multiple others in the area. And for them to literally say "there is nothing we can do" is extraordinarily unacceptable and probably the worst thing you can say to a customer. You couldn't call this person and ask them to move it? You couldn't cut of the service? Or block out numbers like a router?
This company is full of incompetent blowhards who do nothing but lie to get you off the phone. They don't read notes nor care about service whatsoever. And this goes for supervisors as well, who actually were wose.
I have never dealt with such repulsive and wretched individuals in my life. I would tell EVERYONE to avoid Sprint like he plague, especially when there are far better options out there.

I've been a Sprint customer for over 10 years. I've paid for the insurance on every phone I've had with them but never needed it once. Now my Samsung S8+ screen sensor stopped working due to a defect; it was not dropped, cracked, overheated, or anything. The screen just stopped registering touch on about 40% of it. It's only 7 months old.
I took the phone to the only local Sprint repair center and they said the part was not in stock and they can't order it. Sprint just won't ship specific parts to a repair center? So the only option was to erase my phone, send it away for a week or two, and then I wouldn't even get MY phone back- it would be a Sprint branded version.
This seems like an awful business model and I'm not sure why I've been paying for insurance that doesn't fix your phone. I would love this to be resolved.

I've been a Sprint customer for over 10 years. I've paid for the insurance on every phone I've had with them but never needed it once. Now my Samsung S8+ screen sensor stopped working due to a defect; it was not dropped, cracked, overheated, or anything. The screen just stopped registering touch on about 40% of it. It's only 7 months old.
I took the phone to the only local Sprint repair center and they said the part was not in stock and they can't order it. Sprint just won't ship specific parts to a repair center? So the only option was to erase my phone, send it away for a week or two, and then I wouldn't even get MY phone back- it would be a Sprint branded version.
This seems like an awful business model and I'm not sure why I've been paying for insurance that doesn't fix your phone. I would love this to be resolved.

I've been a Sprint customer for over 10 years. I've paid for the insurance on every phone I've had with them but never needed it once. Now my Samsung S8+ screen sensor stopped working due to a defect; it was not dropped, cracked, overheated, or anything. The screen just stopped registering touch on about 40% of it. It's only 7 months old.
I took the phone to the only local Sprint repair center and they said the part was not in stock and they can't order it. Sprint just won't ship specific parts to a repair center? So the only option was to erase my phone, send it away for a week or two, and then I wouldn't even get MY phone back- it would be a Sprint branded version.
This seems like an awful business model and I'm not sure why I've been paying for insurance that doesn't fix your phone. I would love this to be resolved.

Sprint is awful. I didn’t get service at my house so I switched services. I paid my remaining bill due, returned my phone then two months later, get and email claiming I owe them money! I call and disput the charges, the say they opened a case and will contact me. Before they contact me, I get a call from a collection agency!! How can you send someone to collections when they’re disputing the charges!!! Paid the $80 so my credit doesn’t get messed up because everytime I tried to call sprint they just passed my call around like a hot potato. Clearly I wasn’t going to get any answers. So ridiculous. So a free $80 to sprint.