Sprint Now Part of T-Mobile

I've been a Sprint customer for over 10 years. I've paid for the insurance on every phone I've had with them but never needed it once. Now my Samsung S8+ screen sensor stopped working due to a defect; it was not dropped, cracked, overheated, or anything. The screen just stopped registering touch on about 40% of it. It's only 7 months old.
I took the phone to the only local Sprint repair center and they said the part was not in stock and they can't order it. Sprint just won't ship specific parts to a repair center? So the only option was to erase my phone, send it away for a week or two, and then I wouldn't even get MY phone back- it would be a Sprint branded version.
This seems like an awful business model and I'm not sure why I've been paying for insurance that doesn't fix your phone. I would love this to be resolved.

I've been a Sprint customer for over 10 years. I've paid for the insurance on every phone I've had with them but never needed it once. Now my Samsung S8+ screen sensor stopped working due to a defect; it was not dropped, cracked, overheated, or anything. The screen just stopped registering touch on about 40% of it. It's only 7 months old.
I took the phone to the only local Sprint repair center and they said the part was not in stock and they can't order it. Sprint just won't ship specific parts to a repair center? So the only option was to erase my phone, send it away for a week or two, and then I wouldn't even get MY phone back- it would be a Sprint branded version.
This seems like an awful business model and I'm not sure why I've been paying for insurance that doesn't fix your phone. I would love this to be resolved.

I had been a Sprint customer for over 20 years with no issue. But suddenly at the end of February 2018 I stopped being able to make or receive calls at my work. This was the only place I was having an issue.
I spent 3 weeks calling consistently every department of Sprint. I was lied to on such a consistent basis it was beyond comprehension. I was told it was about 4 different problems and assured the issue was resolved (it wasn't) and was ignored when I would try to tell them what I thought the issue was.
After 4 weeks it was finally confirmed that the issue was with a signal booster (which I tried in vain to explain to them was the issue) that they sold to someone in my building. Sprint acknowledged that this was the issue, but refused to do ANYTHING to rectify this. My phone automatically connected to this devise and there was nothing that could be done to stop this. Sprint actually discontinued selling these devises, I'm assuming because of this issue, but grandfathered the active ones for some reason. I was not the only person having issues in our building due to this devise. But Sprint seems to think higher of one persons service than multiple others in the area. And for them to literally say "there is nothing we can do" is extraordinarily unacceptable and probably the worst thing you can say to a customer. You couldn't call this person and ask them to move it? You couldn't cut of the service? Or block out numbers like a router?
This company is full of incompetent blowhards who do nothing but lie to get you off the phone. They don't read notes nor care about service whatsoever. And this goes for supervisors as well, who actually were wose.
I have never dealt with such repulsive and wretched individuals in my life. I would tell EVERYONE to avoid Sprint like he plague, especially when there are far better options out there.

I had been a Sprint customer for over 20 years with no issue. But suddenly at the end of February 2018 I stopped being able to make or receive calls at my work. This was the only place I was having an issue.
I spent 3 weeks calling consistently every department of Sprint. I was lied to on such a consistent basis it was beyond comprehension. I was told it was about 4 different problems and assured the issue was resolved (it wasn't) and was ignored when I would try to tell them what I thought the issue was.
After 4 weeks it was finally confirmed that the issue was with a signal booster (which I tried in vain to explain to them was the issue) that they sold to someone in my building. Sprint acknowledged that this was the issue, but refused to do ANYTHING to rectify this. My phone automatically connected to this devise and there was nothing that could be done to stop this. Sprint actually discontinued selling these devises, I'm assuming because of this issue, but grandfathered the active ones for some reason. I was not the only person having issues in our building due to this devise. But Sprint seems to think higher of one persons service than multiple others in the area. And for them to literally say "there is nothing we can do" is extraordinarily unacceptable and probably the worst thing you can say to a customer. You couldn't call this person and ask them to move it? You couldn't cut of the service? Or block out numbers like a router?
This company is full of incompetent blowhards who do nothing but lie to get you off the phone. They don't read notes nor care about service whatsoever. And this goes for supervisors as well, who actually were wose.
I have never dealt with such repulsive and wretched individuals in my life. I would tell EVERYONE to avoid Sprint like he plague, especially when there are far better options out there.

I had been a Sprint customer for over 20 years with no issue. But suddenly at the end of February 2018 I stopped being able to make or receive calls at my work. This was the only place I was having an issue.
I spent 3 weeks calling consistently every department of Sprint. I was lied to on such a consistent basis it was beyond comprehension. I was told it was about 4 different problems and assured the issue was resolved (it wasn't) and was ignored when I would try to tell them what I thought the issue was.
After 4 weeks it was finally confirmed that the issue was with a signal booster (which I tried in vain to explain to them was the issue) that they sold to someone in my building. Sprint acknowledged that this was the issue, but refused to do ANYTHING to rectify this. My phone automatically connected to this devise and there was nothing that could be done to stop this. Sprint actually discontinued selling these devises, I'm assuming because of this issue, but grandfathered the active ones for some reason. I was not the only person having issues in our building due to this devise. But Sprint seems to think higher of one persons service than multiple others in the area. And for them to literally say "there is nothing we can do" is extraordinarily unacceptable and probably the worst thing you can say to a customer. You couldn't call this person and ask them to move it? You couldn't cut of the service? Or block out numbers like a router?
This company is full of incompetent blowhards who do nothing but lie to get you off the phone. They don't read notes nor care about service whatsoever. And this goes for supervisors as well, who actually were wose.
I have never dealt with such repulsive and wretched individuals in my life. I would tell EVERYONE to avoid Sprint like he plague, especially when there are far better options out there.

I recently upgraded my cell phones with Sprint. Both cell phones were damaged and I was charged a fee in which I paid at the Kings Plaza location. I was given a printed receipt with all the fees for the phones, cases, screen protectors, and the damage showing that I paid. Sprint then contacts me via text message stating that I have a past due balance. After trying several numbers in which just told me using an automated system that my bill was pas due with an option to pay, no option to speak with anyone. I then began a chat session and was not happy so I asked for a number in which I could call to speak with a person. I was given numbers I already called. I explained that I already tried those numbers and couldn't get a person on the line. She insisted that she could help me through the chat session. I gave it a try and was getting nowhere. After asking several more times, I was given a different number. I finally got through but didn't do much better with the representative so, I asked to speak with the supervisor. I was put on hold for a long time. I explained again that I had paid the damage fees. I was then told that I didn't pay my bill in full last month in which I did as it showed online. I argued that and got nowhere. I then hung up after being rudely treated by the rep and supervisor with no satisfaction. I took a breather and called back this time asking for the supervisor immediately. After 20 minutes of waiting she came on the line. I then explained that I had already spoken to someone on her level and would like to speak to her manager. She attempted to help me very hesitant to pass me of to the manager. After insisting I was put on hold for 45 minutes. When I was finally answered by the manager I explained the situation. I was still getting nowhere even after reading off the receipt number and other information. I then asked for his manager. Supposedly I made it to the top after that. I explained the situation and asked how it was possible for me to have a paid receipt in front of me. He didn't have an answer so I asked to speak with his manager. He said he was as far as I could go as far as contacting anyone. He said he would have someone return the call. I was offered a $50 credit in which I refused as I as being charged almost $350 for damages that were already paid. I was on the phone with Sprint for almost 4 hours and got nowhere. They said they would take the charges off so I wouldn't see them but, it wasn't taken away as an investigation will happen. They assured me that I wouldn't be charged late fees. This infuriated me as I asked how would that help me. I said there wouldn't be any late charges as the bill was paid in full. I am sure I will be waiting forever for an answer. I was made fun of as I explained the situation over and over to people who just couldn't seem to understand. When my lease is up I will be using a new company as I feel Sprint is an unprofessional corporation. I wish I had the option of 0 stars

Sprint is awful. I didn’t get service at my house so I switched services. I paid my remaining bill due, returned my phone then two months later, get and email claiming I owe them money! I call and disput the charges, the say they opened a case and will contact me. Before they contact me, I get a call from a collection agency!! How can you send someone to collections when they’re disputing the charges!!! Paid the $80 so my credit doesn’t get messed up because everytime I tried to call sprint they just passed my call around like a hot potato. Clearly I wasn’t going to get any answers. So ridiculous. So a free $80 to sprint.

I've been a Sprint customer for over 10 years. I've paid for the insurance on every phone I've had with them but never needed it once. Now my Samsung S8+ screen sensor stopped working due to a defect; it was not dropped, cracked, overheated, or anything. The screen just stopped registering touch on about 40% of it. It's only 7 months old.
I took the phone to the only local Sprint repair center and they said the part was not in stock and they can't order it. Sprint just won't ship specific parts to a repair center? So the only option was to erase my phone, send it away for a week or two, and then I wouldn't even get MY phone back- it would be a Sprint branded version.
This seems like an awful business model and I'm not sure why I've been paying for insurance that doesn't fix your phone. I would love this to be resolved.

I had been a Sprint customer for over 20 years with no issue. But suddenly at the end of February 2018 I stopped being able to make or receive calls at my work. This was the only place I was having an issue.
I spent 3 weeks calling consistently every department of Sprint. I was lied to on such a consistent basis it was beyond comprehension. I was told it was about 4 different problems and assured the issue was resolved (it wasn't) and was ignored when I would try to tell them what I thought the issue was.
After 4 weeks it was finally confirmed that the issue was with a signal booster (which I tried in vain to explain to them was the issue) that they sold to someone in my building. Sprint acknowledged that this was the issue, but refused to do ANYTHING to rectify this. My phone automatically connected to this devise and there was nothing that could be done to stop this. Sprint actually discontinued selling these devises, I'm assuming because of this issue, but grandfathered the active ones for some reason. I was not the only person having issues in our building due to this devise. But Sprint seems to think higher of one persons service than multiple others in the area. And for them to literally say "there is nothing we can do" is extraordinarily unacceptable and probably the worst thing you can say to a customer. You couldn't call this person and ask them to move it? You couldn't cut of the service? Or block out numbers like a router?
This company is full of incompetent blowhards who do nothing but lie to get you off the phone. They don't read notes nor care about service whatsoever. And this goes for supervisors as well, who actually were wose.
I have never dealt with such repulsive and wretched individuals in my life. I would tell EVERYONE to avoid Sprint like he plague, especially when there are far better options out there.

I have been a loyal Sprint customer for over 10 years. I live in Laredo Tx, where the service is not the best (dropped calls, 3G internet) I have 5 lines in my family plan and have never missed a payment. All 5 of my phones were purchased with Sprint. I am always seeing new, less expensive, and better plans being offered to new customers. When I inquire about possibly getting those plans I am always told the same thing, that I need to be a new customer. That line of thinking is outdated and counterproductive. T-mobile, and Verizon both offer great plans to "New" customers and I can take my 5 lines and over $100 dollars a month for the next 50 years to another company. I understand the attempt to get new customers and that is why the new plans are for them, but how are you ok with leaving your loyal customer with over 10 years with 5 lines out of the loop? Very disappointed with the care i've been receiving lately and am going to contact T-mobile to take my business with them.

I have been a loyal Sprint customer for over 10 years. I live in Laredo Tx, where the service is not the best (dropped calls, 3G internet) I have 5 lines in my family plan and have never missed a payment. All 5 of my phones were purchased with Sprint. I am always seeing new, less expensive, and better plans being offered to new customers. When I inquire about possibly getting those plans I am always told the same thing, that I need to be a new customer. That line of thinking is outdated and counterproductive. T-mobile, and Verizon both offer great plans to "New" customers and I can take my 5 lines and over $100 dollars a month for the next 50 years to another company. I understand the attempt to get new customers and that is why the new plans are for them, but how are you ok with leaving your loyal customer with over 10 years with 5 lines out of the loop? Very disappointed with the care i've been receiving lately and am going to contact T-mobile to take my business with them.

I have been a loyal Sprint customer for over 10 years. I live in Laredo Tx, where the service is not the best (dropped calls, 3G internet) I have 5 lines in my family plan and have never missed a payment. All 5 of my phones were purchased with Sprint. I am always seeing new, less expensive, and better plans being offered to new customers. When I inquire about possibly getting those plans I am always told the same thing, that I need to be a new customer. That line of thinking is outdated and counterproductive. T-mobile, and Verizon both offer great plans to "New" customers and I can take my 5 lines and over $100 dollars a month for the next 50 years to another company. I understand the attempt to get new customers and that is why the new plans are for them, but how are you ok with leaving your loyal customer with over 10 years with 5 lines out of the loop? Very disappointed with the care i've been receiving lately and am going to contact T-mobile to take my business with them.

I want to share a negative experience about sprint

I have been a loyal Sprint customer for over 10 years. I live in Laredo Tx, where the service is not the best (dropped calls, 3G internet) I have 5 lines in my family plan and have never missed a payment. All 5 of my phones were purchased with Sprint. I am always seeing new, less expensive, and better plans being offered to new customers. When I inquire about possibly getting those plans I am always told the same thing, that I need to be a new customer. That line of thinking is outdated and counterproductive. T-mobile, and Verizon both offer great plans to "New" customers and I can take my 5 lines and over $100 dollars a month for the next 50 years to another company. I understand the attempt to get new customers and that is why the new plans are for them, but how are you ok with leaving your loyal customer with over 10 years with 5 lines out of the loop? Very disappointed with the care i've been receiving lately and am going to contact T-mobile to take my business with them.

I want to share a negative experience about sprint

I want to share a negative experience about sprint

I want to share a negative experience about sprint

I have been a customer for Sprint for the past 8 years. Two weeks ago I moved to another address. Since moving here the signal has been terrible. I have experienced dropped calls, calls that never come through, and unusable call clarity. The people who previously lived at this address had Sprint Hazard wireless carrier but had to switch because of the poor reception in and outside of the house. When I first moved in I contacted Sprint. The representative I spoke to went through all of the troubleshooting measures they have submitted three different tickets to try and resolve the issue. 21 days later there is still no resolution I am still experiencing terrible cell reception inside and outside of the home. I need to be released from my 2-year contract. It is not ethical to have to pay for wireless service that does not work 50% of the time. I was satisfied with the level of service I was receiving before moving to this address and despite the attempts of the multiple Sprint employees I spoke with there seems to be no resolution to improve the signal in my home. Unfortunately I need to switch to another wireless carrier. I use my phone for business a lot and I cannot miss important calls. This is also having an effect on my family's safety because I cannot get in contact with my wife when she is home and I'm away in vice versa. So far I have spoke to 11 different Sprint representatives in the past 2 weeks so far none of them have been able to release me from my 2 year agreement. I have had for representative tell me that they will look into the issue further and then call me back. So far I have received no call backs. I am extremely disgusted at the way Sprint treats a customer of 8 years ive in the past two weeks so far none of them have been able to release me from my to year agreement. I have had four representative tell me that they will look into the issue further in the call me back. So far I have received no call back.

I have been a customer for Sprint for the past 8 years. Two weeks ago I moved to another address. Since moving here the signal has been terrible. I have experienced dropped calls, calls that never come through, and unusable call clarity. The people who previously lived at this address had Sprint Hazard wireless carrier but had to switch because of the poor reception in and outside of the house. When I first moved in I contacted Sprint. The representative I spoke to went through all of the troubleshooting measures they have submitted three different tickets to try and resolve the issue. 21 days later there is still no resolution I am still experiencing terrible cell reception inside and outside of the home. I need to be released from my 2-year contract. It is not ethical to have to pay for wireless service that does not work 50% of the time. I was satisfied with the level of service I was receiving before moving to this address and despite the attempts of the multiple Sprint employees I spoke with there seems to be no resolution to improve the signal in my home. Unfortunately I need to switch to another wireless carrier. I use my phone for business a lot and I cannot miss important calls. This is also having an effect on my family's safety because I cannot get in contact with my wife when she is home and I'm away in vice versa. So far I have spoke to 11 different Sprint representatives in the past 2 weeks so far none of them have been able to release me from my 2 year agreement. I have had for representative tell me that they will look into the issue further and then call me back. So far I have received no call backs. I am extremely disgusted at the way Sprint treats a customer of 8 years ive in the past two weeks so far none of them have been able to release me from my to year agreement. I have had four representative tell me that they will look into the issue further in the call me back. So far I have received no call back.

I have been a customer for Sprint for the past 8 years. Two weeks ago I moved to another address. Since moving here the signal has been terrible. I have experienced dropped calls, calls that never come through, and unusable call clarity. The people who previously lived at this address had Sprint Hazard wireless carrier but had to switch because of the poor reception in and outside of the house. When I first moved in I contacted Sprint. The representative I spoke to went through all of the troubleshooting measures they have submitted three different tickets to try and resolve the issue. 21 days later there is still no resolution I am still experiencing terrible cell reception inside and outside of the home. I need to be released from my 2-year contract. It is not ethical to have to pay for wireless service that does not work 50% of the time. I was satisfied with the level of service I was receiving before moving to this address and despite the attempts of the multiple Sprint employees I spoke with there seems to be no resolution to improve the signal in my home. Unfortunately I need to switch to another wireless carrier. I use my phone for business a lot and I cannot miss important calls. This is also having an effect on my family's safety because I cannot get in contact with my wife when she is home and I'm away in vice versa. So far I have spoke to 11 different Sprint representatives in the past 2 weeks so far none of them have been able to release me from my 2 year agreement. I have had for representative tell me that they will look into the issue further and then call me back. So far I have received no call backs. I am extremely disgusted at the way Sprint treats a customer of 8 years ive in the past two weeks so far none of them have been able to release me from my to year agreement. I have had four representative tell me that they will look into the issue further in the call me back. So far I have received no call back.