Sprint Now Part of T-Mobile

Sprint is a bait and switch company! They lie and tell you one thing and then tell you something different when you call about your bill. What a scam! And, they charge you $25 a month extra if you don't use a phone from them! LAME LAME LAME! I have been a loyal customer for more than 30 years... GOODBYE SPRINT!

Sprint is by far the worst phone company I have used. I had service with them for a total of about 4 years. I left due to their horrible cell reception. I had upgraded iPhones almost every year and had the old one unlocked and sold it. This time I decided to just leave sprint (in December). I paid all charges on the account in January and I requested they unlock the device they put in the request for it to be unlocked in 3-7 days. This was off as they usually had it unlocked in almost immediately. Come March 21st my phone still hasn’t been unlocked. When the representative just confirmed to me that it was never unlocked she offered to put in another ticket to make me wait 3-5 business days this time. I explained that this was unacceptable and I made this request in January so I want to speak to a manager. The manager get on the line and after explaining what has happened he makes the same offer of 3-5 days wait for it to be unlocked. As I explained to him this was not the case in the past he starts talking over me to the point where I’m shouting on the phone to be heard. I asked multiple times for a name which he kept avoiding. Every interaction I have had with sprint outside of making a purchase has been negative. 4 months after closing my account I’m still trying to get a phone unlocked? Unacceptable! I will never be bringing my business back to sprint.

I have been a customer since 2004. In December 2016 I ordered a new S7 Edge phone and was told it was buy one get one free. I asked what the gimmick was and the sales rep said you only had to keep both phone lines on service for a year. My son also asked if he could pay off his phone. The same sales rep said yes.
One year later when I went to cancel the free phone line, I discover I have been paying for the phone the entire time (due to paperless). I started the investigation with Sprint in early February (now end of March) and each person tells me they will call me in xx days. No call ever received from that person. When I talk to a Sprint rep in the store face to face, I continued to be told they will escalate and call me in xx days.
Tonight I was able to finally talk with someone that said I would not be credited for the free phone because I paid off the original phone early that voided the contract. I owe $300.00 for the remaining balance of the free (buy one get one free) phone and Sprint would not consider giving anything off the price.
When I questioned why their sales rep stated (confirmed later in September 2017 by another sales rep) no gimmicks, just needed to keep both lines active, I was told that I needed to read the entire contract. Their sales rep was not aware of their policy. It is my responsibility to read the entire contract vs listening to their sales rep.
Very dissatisfied customer of 14 years and will be looking for a new cell phone provider.

I have been a customer since 2004. In December 2016 I ordered a new S7 Edge phone and was told it was buy one get one free. I asked what the gimmick was and the sales rep said you only had to keep both phone lines on service for a year. My son also asked if he could pay off his phone. The same sales rep said yes.
One year later when I went to cancel the free phone line, I discover I have been paying for the phone the entire time (due to paperless). I started the investigation with Sprint in early February (now end of March) and each person tells me they will call me in xx days. No call ever received from that person. When I talk to a Sprint rep in the store face to face, I continued to be told they will escalate and call me in xx days.
Tonight I was able to finally talk with someone that said I would not be credited for the free phone because I paid off the original phone early that voided the contract. I owe $300.00 for the remaining balance of the free (buy one get one free) phone and Sprint would not consider giving anything off the price.
When I questioned why their sales rep stated (confirmed later in September 2017 by another sales rep) no gimmicks, just needed to keep both lines active, I was told that I needed to read the entire contract. Their sales rep was not aware of their policy. It is my responsibility to read the entire contract vs listening to their sales rep.
Very dissatisfied customer of 14 years and will be looking for a new cell phone provider.

I have been a customer since 2004. In December 2016 I ordered a new S7 Edge phone and was told it was buy one get one free. I asked what the gimmick was and the sales rep said you only had to keep both phone lines on service for a year. My son also asked if he could pay off his phone. The same sales rep said yes.
One year later when I went to cancel the free phone line, I discover I have been paying for the phone the entire time (due to paperless). I started the investigation with Sprint in early February (now end of March) and each person tells me they will call me in xx days. No call ever received from that person. When I talk to a Sprint rep in the store face to face, I continued to be told they will escalate and call me in xx days.
Tonight I was able to finally talk with someone that said I would not be credited for the free phone because I paid off the original phone early that voided the contract. I owe $300.00 for the remaining balance of the free (buy one get one free) phone and Sprint would not consider giving anything off the price.
When I questioned why their sales rep stated (confirmed later in September 2017 by another sales rep) no gimmicks, just needed to keep both lines active, I was told that I needed to read the entire contract. Their sales rep was not aware of their policy. It is my responsibility to read the entire contract vs listening to their sales rep.
Very dissatisfied customer of 14 years and will be looking for a new cell phone provider.

I have had a Sprint account for more than 10 years. When I called to cancel my account due to being billed $252 per month when I was told I was on a $125 plan but that didn't cover all of the extra charges. So I called and cancelled the account spoke with a Danielle and paid all dues that were remaining and was told that there was a $0 balance but we had to return the two phones that were on a lease. I explained that we only had one of the phones and DANIELLE told me that we would have to pay the $175 and I was perfectly fine with that UNTIL I got the $450 bill. First they said they never received the one phone we returned until I pulled up the delivery confirmation and then all of the sudden they found the phone and said they credited my account $25. Then they refused to send me the bill so I could see it. They deactivated the online payment option and I didn't have the paper bill to review. So I paid the bill not knowing what the charges were for.

I have had a Sprint account for more than 10 years. When I called to cancel my account due to being billed $252 per month when I was told I was on a $125 plan but that didn't cover all of the extra charges. So I called and cancelled the account spoke with a Danielle and paid all dues that were remaining and was told that there was a $0 balance but we had to return the two phones that were on a lease. I explained that we only had one of the phones and DANIELLE told me that we would have to pay the $175 and I was perfectly fine with that UNTIL I got the $450 bill. First they said they never received the one phone we returned until I pulled up the delivery confirmation and then all of the sudden they found the phone and said they credited my account $25. Then they refused to send me the bill so I could see it. They deactivated the online payment option and I didn't have the paper bill to review. So I paid the bill not knowing what the charges were for.

I have had a Sprint account for more than 10 years. When I called to cancel my account due to being billed $252 per month when I was told I was on a $125 plan but that didn't cover all of the extra charges. So I called and cancelled the account spoke with a Danielle and paid all dues that were remaining and was told that there was a $0 balance but we had to return the two phones that were on a lease. I explained that we only had one of the phones and DANIELLE told me that we would have to pay the $175 and I was perfectly fine with that UNTIL I got the $450 bill. First they said they never received the one phone we returned until I pulled up the delivery confirmation and then all of the sudden they found the phone and said they credited my account $25. Then they refused to send me the bill so I could see it. They deactivated the online payment option and I didn't have the paper bill to review. So I paid the bill not knowing what the charges were for.

I have been a customer since 2004. In December 2016 I ordered a new S7 Edge phone and was told it was buy one get one free. I asked what the gimmick was and the sales rep said you only had to keep both phone lines on service for a year. My son also asked if he could pay off his phone. The same sales rep said yes.
One year later when I went to cancel the free phone line, I discover I have been paying for the phone the entire time (due to paperless). I started the investigation with Sprint in early February (now end of March) and each person tells me they will call me in xx days. No call ever received from that person. When I talk to a Sprint rep in the store face to face, I continued to be told they will escalate and call me in xx days.
Tonight I was able to finally talk with someone that said I would not be credited for the free phone because I paid off the original phone early that voided the contract. I owe $300.00 for the remaining balance of the free (buy one get one free) phone and Sprint would not consider giving anything off the price.
When I questioned why their sales rep stated (confirmed later in September 2017 by another sales rep) no gimmicks, just needed to keep both lines active, I was told that I needed to read the entire contract. Their sales rep was not aware of their policy. It is my responsibility to read the entire contract vs listening to their sales rep.
Very dissatisfied customer of 14 years and will be looking for a new cell phone provider.

I have had a Sprint account for more than 10 years. When I called to cancel my account due to being billed $252 per month when I was told I was on a $125 plan but that didn't cover all of the extra charges. So I called and cancelled the account spoke with a Danielle and paid all dues that were remaining and was told that there was a $0 balance but we had to return the two phones that were on a lease. I explained that we only had one of the phones and DANIELLE told me that we would have to pay the $175 and I was perfectly fine with that UNTIL I got the $450 bill. First they said they never received the one phone we returned until I pulled up the delivery confirmation and then all of the sudden they found the phone and said they credited my account $25. Then they refused to send me the bill so I could see it. They deactivated the online payment option and I didn't have the paper bill to review. So I paid the bill not knowing what the charges were for.

I was the sprint customer and I switched to verizon as the signal in the area where I live was not good. And the nightmare began. Even after 8 months of my closing my account I am receiving the bill from Sprint and the customer service is not aware of for what they are sending the bill. They were just saying its last month bill which I already paid. I went to Sprint store in East Brunswick which was really supportive. They checked the bill and figured out that they are sending bill for airwave device The person in store asked them to put the note that as soon as they receive the the airwave device they will mark the account as paid and close the account. I sent the device back. But I received the bill again. When I called the customer service again they said its last bill. We went to sprint store again but this time he just provided me some phone numbers to talk . Everytime I call the sprint I get some different answers or they hung up or they transfer to some different location. The issue is not yet resolved. Its really frustrating for me now as we don't know whom to talk to get the issue resolved. The Sprint customer service sucks and account department is even worse.

I was the sprint customer and I switched to verizon as the signal in the area where I live was not good. And the nightmare began. Even after 8 months of my closing my account I am receiving the bill from Sprint and the customer service is not aware of for what they are sending the bill. They were just saying its last month bill which I already paid. I went to Sprint store in East Brunswick which was really supportive. They checked the bill and figured out that they are sending bill for airwave device The person in store asked them to put the note that as soon as they receive the the airwave device they will mark the account as paid and close the account. I sent the device back. But I received the bill again. When I called the customer service again they said its last bill. We went to sprint store again but this time he just provided me some phone numbers to talk . Everytime I call the sprint I get some different answers or they hung up or they transfer to some different location. The issue is not yet resolved. Its really frustrating for me now as we don't know whom to talk to get the issue resolved. The Sprint customer service sucks and account department is even worse.

I was the sprint customer and I switched to verizon as the signal in the area where I live was not good. And the nightmare began. Even after 8 months of my closing my account I am receiving the bill from Sprint and the customer service is not aware of for what they are sending the bill. They were just saying its last month bill which I already paid. I went to Sprint store in East Brunswick which was really supportive. They checked the bill and figured out that they are sending bill for airwave device The person in store asked them to put the note that as soon as they receive the the airwave device they will mark the account as paid and close the account. I sent the device back. But I received the bill again. When I called the customer service again they said its last bill. We went to sprint store again but this time he just provided me some phone numbers to talk . Everytime I call the sprint I get some different answers or they hung up or they transfer to some different location. The issue is not yet resolved. Its really frustrating for me now as we don't know whom to talk to get the issue resolved. The Sprint customer service sucks and account department is even worse.

I was the sprint customer and I switched to verizon as the signal in the area where I live was not good. And the nightmare began. Even after 8 months of my closing my account I am receiving the bill from Sprint and the customer service is not aware of for what they are sending the bill. They were just saying its last month bill which I already paid. I went to Sprint store in East Brunswick which was really supportive. They checked the bill and figured out that they are sending bill for airwave device The person in store asked them to put the note that as soon as they receive the the airwave device they will mark the account as paid and close the account. I sent the device back. But I received the bill again. When I called the customer service again they said its last bill. We went to sprint store again but this time he just provided me some phone numbers to talk . Everytime I call the sprint I get some different answers or they hung up or they transfer to some different location. The issue is not yet resolved. Its really frustrating for me now as we don't know whom to talk to get the issue resolved. The Sprint customer service sucks and account department is even worse.

Sprint was a good company now they are HORRIBLE!! They give you the run around. I was promised a fee waiver of $30 and I checked to see when the phone would arrive because I never received the confirmation email. When I got back on Chat they informed me is was never ordered. I spent 40 minutes on chat just to order a simple phone for my aunt and after calling customer service and speaking to the retention department he told me they never waive down payment fees and I would have to talk to the credit department. I even had the chat documentation so it was clear and they told me well we can't see the chat it's not our department! Even the next chat person told me maybe go into a store and they can help you. I have been with Sprint almost from the very start and I noticed last year when I went to upgrade I felt so dirty after spending an hour on the phone making sure I wasn't getting screwed! The customer service rep seemed very dishonest and not answering my basic questions like how much will I pay each month with all the fees? They just kept trying to sell me out of the program I was happy with. I asked to speak to someone who could help me with ordering a very simple phone. Today they kept telling me they can't waive the fee and kept switching me to another person over and over again! WOW really I've spent thousands of dollars with Sprint but now they don't give a DAMN!? I had to search over and over just to try and find a complaint email to this company and there is no email... wow again! I fear most other phone companies are the same. We need a customer service advocate to hold these companies to task. I am also finding out that suddenly my S8 Samsung suddenly loses battery power like something is sucking it up. The next day I keep getting emails and notifications to upgrade to the S9 when my S8 worked just fine. From my experience I tell you DON'T DO BUSINESS WITH SPRINT! Customer service gets an F from me. See ya Sprint you lost a good customer.

Sprint was a good company now they are HORRIBLE!! They give you the run around. I was promised a fee waiver of $30 and I checked to see when the phone would arrive because I never received the confirmation email. When I got back on Chat they informed me is was never ordered. I spent 40 minutes on chat just to order a simple phone for my aunt and after calling customer service and speaking to the retention department he told me they never waive down payment fees and I would have to talk to the credit department. I even had the chat documentation so it was clear and they told me well we can't see the chat it's not our department! Even the next chat person told me maybe go into a store and they can help you. I have been with Sprint almost from the very start and I noticed last year when I went to upgrade I felt so dirty after spending an hour on the phone making sure I wasn't getting screwed! The customer service rep seemed very dishonest and not answering my basic questions like how much will I pay each month with all the fees? They just kept trying to sell me out of the program I was happy with. I asked to speak to someone who could help me with ordering a very simple phone. Today they kept telling me they can't waive the fee and kept switching me to another person over and over again! WOW really I've spent thousands of dollars with Sprint but now they don't give a DAMN!? I had to search over and over just to try and find a complaint email to this company and there is no email... wow again! I fear most other phone companies are the same. We need a customer service advocate to hold these companies to task. I am also finding out that suddenly my S8 Samsung suddenly loses battery power like something is sucking it up. The next day I keep getting emails and notifications to upgrade to the S9 when my S8 worked just fine. From my experience I tell you DON'T DO BUSINESS WITH SPRINT! Customer service gets an F from me. See ya Sprint you lost a good customer.

Sprint was a good company now they are HORRIBLE!! They give you the run around. I was promised a fee waiver of $30 and I checked to see when the phone would arrive because I never received the confirmation email. When I got back on Chat they informed me is was never ordered. I spent 40 minutes on chat just to order a simple phone for my aunt and after calling customer service and speaking to the retention department he told me they never waive down payment fees and I would have to talk to the credit department. I even had the chat documentation so it was clear and they told me well we can't see the chat it's not our department! Even the next chat person told me maybe go into a store and they can help you. I have been with Sprint almost from the very start and I noticed last year when I went to upgrade I felt so dirty after spending an hour on the phone making sure I wasn't getting screwed! The customer service rep seemed very dishonest and not answering my basic questions like how much will I pay each month with all the fees? They just kept trying to sell me out of the program I was happy with. I asked to speak to someone who could help me with ordering a very simple phone. Today they kept telling me they can't waive the fee and kept switching me to another person over and over again! WOW really I've spent thousands of dollars with Sprint but now they don't give a DAMN!? I had to search over and over just to try and find a complaint email to this company and there is no email... wow again! I fear most other phone companies are the same. We need a customer service advocate to hold these companies to task. I am also finding out that suddenly my S8 Samsung suddenly loses battery power like something is sucking it up. The next day I keep getting emails and notifications to upgrade to the S9 when my S8 worked just fine. From my experience I tell you DON'T DO BUSINESS WITH SPRINT! Customer service gets an F from me. See ya Sprint you lost a good customer.

Sprint was a good company now they are HORRIBLE!! They give you the run around. I was promised a fee waiver of $30 and I checked to see when the phone would arrive because I never received the confirmation email. When I got back on Chat they informed me is was never ordered. I spent 40 minutes on chat just to order a simple phone for my aunt and after calling customer service and speaking to the retention department he told me they never waive down payment fees and I would have to talk to the credit department. I even had the chat documentation so it was clear and they told me well we can't see the chat it's not our department! Even the next chat person told me maybe go into a store and they can help you. I have been with Sprint almost from the very start and I noticed last year when I went to upgrade I felt so dirty after spending an hour on the phone making sure I wasn't getting screwed! The customer service rep seemed very dishonest and not answering my basic questions like how much will I pay each month with all the fees? They just kept trying to sell me out of the program I was happy with. I asked to speak to someone who could help me with ordering a very simple phone. Today they kept telling me they can't waive the fee and kept switching me to another person over and over again! WOW really I've spent thousands of dollars with Sprint but now they don't give a DAMN!? I had to search over and over just to try and find a complaint email to this company and there is no email... wow again! I fear most other phone companies are the same. We need a customer service advocate to hold these companies to task. I am also finding out that suddenly my S8 Samsung suddenly loses battery power like something is sucking it up. The next day I keep getting emails and notifications to upgrade to the S9 when my S8 worked just fine. From my experience I tell you DON'T DO BUSINESS WITH SPRINT! Customer service gets an F from me. See ya Sprint you lost a good customer.

I have been a sprint customer for 20 years, and I am now changing companies because their online system is terrible. Every time I sign in, it won't let me access my account without them sending me a text message with a code. I had to block Sprint from sending me text messages because they send me too many text messages, and I have asked them to stop and they said they cannot. So I blocked them from texting me and now I can't sign onto my account because in order to sign on, they have to text me a code. I had to request paper bills so I can send a check for my bill because of this. It has been a horrendous last year and a half with sprint. Their customer service reps have given me misinformation over and over and over again. Additionally, I have asked for an address or email or phone number for the corporate offices and they tell me they don't have it. I would leave sprint today, but I will owe money from 2 unfinished contracts (I have 4 lines with them). After 20 years, they really should release me from any fees. While I realize all companies have different issues, I give sprint a zero on a scale from 1 to 10. That's how bad they are and that is how done I am with them. Just a horrible experience all around. If I could give 0 stars I would, but the minimum is 1. If you want to save yourself a bunch of headaches and frustration, avoid Sprint at all costs. Again, I have been with them for 20 years, and they have become something I really do not want to be a part of anymore.

I have been a sprint customer for 20 years, and I am now changing companies because their online system is terrible. Every time I sign in, it won't let me access my account without them sending me a text message with a code. I had to block Sprint from sending me text messages because they send me too many text messages, and I have asked them to stop and they said they cannot. So I blocked them from texting me and now I can't sign onto my account because in order to sign on, they have to text me a code. I had to request paper bills so I can send a check for my bill because of this. It has been a horrendous last year and a half with sprint. Their customer service reps have given me misinformation over and over and over again. Additionally, I have asked for an address or email or phone number for the corporate offices and they tell me they don't have it. I would leave sprint today, but I will owe money from 2 unfinished contracts (I have 4 lines with them). After 20 years, they really should release me from any fees. While I realize all companies have different issues, I give sprint a zero on a scale from 1 to 10. That's how bad they are and that is how done I am with them. Just a horrible experience all around. If I could give 0 stars I would, but the minimum is 1. If you want to save yourself a bunch of headaches and frustration, avoid Sprint at all costs. Again, I have been with them for 20 years, and they have become something I really do not want to be a part of anymore.