Sprint Now Part of T-Mobile

I came to this sprint store upgrade my phone. They didn't have the phone that I wanted in stock and told me they would have to ship it to the store. I said no problem and decided to wait. About 4 days later I decided to back to the store and choose a different phone that was in stock because I didn't want to wait any longer. I told an employee that I changed my mind and wanted a different phone. He told me I had to wait till my phone arrived to their store so they could process a return. I went home and called the manager at the store asking to cancel my order. He rudely told me that I need to be present to return it. Why would I have to be present if the phone is in their possesion the whole time. He told me that if I don't pick up the phone that I will be charged for the phone and they will keep it. How is that legal? I had to waste my gas and time again just to return a phone that's in their possession. I tracked the order with UPS and the order was going to arrive at the sprint store the next day. When I arrived a sales rep tried to get my phone returned but was unsucessfull. He called the manager over to help. When he came to help he confronted me asking if I was the guy that hung up on him last night. I told him I was and he smirks while looking at my account.
He told me in order to process this he needs a $45 restocking fee. I was infuriated at this point. I thought he was joking. I told him that I never opened the box and I never left the store with a phone. After about 20 minutes of arguing he finally returns phone and removed the restocking fee. I remembered that they also charged me a 30$ activation fee and I asked the manager to refund it because I never activated anything. Guess what he said... NO! I called customer service and spoke to a supervisor and received a credit on my bill for activation fee and wasted time. The manager's name was Everett L. During our argument he tells me Verizon Wireless is across the street that I should check them out. It's crazy how Sprint doesn't care whether or not they lose a customer.

"No Hidden Fees" Is no longer true. I have owned 4 or 5 phones through sprint in the last six years. Without my knowledge, on my last phone I was put on a "Leasing Plan". Apparently you save a couple dollars every month but if you don't want to upgrade immediately, They put you on a "Forever Leasing" Plan which is a higher rate and in the end you will end up paying for the phone at least twice. Be aware that the Forever Lease does not go towards the phone at all (It is NOT a lease to own). It is merely a way for sprint to ensure you sign a new contract or pay a higher price. Had this been made clear from the beginning I would never have agreed to such a contract. Once you figure out how to pay off the phone so you don't have to upgrade or sign a new contract, You will still be charged at least one more month of the forever leasing charge.

"No Hidden Fees" Is no longer true. I have owned 4 or 5 phones through sprint in the last six years. Without my knowledge, on my last phone I was put on a "Leasing Plan". Apparently you save a couple dollars every month but if you don't want to upgrade immediately, They put you on a "Forever Leasing" Plan which is a higher rate and in the end you will end up paying for the phone at least twice. Be aware that the Forever Lease does not go towards the phone at all (It is NOT a lease to own). It is merely a way for sprint to ensure you sign a new contract or pay a higher price. Had this been made clear from the beginning I would never have agreed to such a contract. Once you figure out how to pay off the phone so you don't have to upgrade or sign a new contract, You will still be charged at least one more month of the forever leasing charge.

"No Hidden Fees" Is no longer true. I have owned 4 or 5 phones through sprint in the last six years. Without my knowledge, on my last phone I was put on a "Leasing Plan". Apparently you save a couple dollars every month but if you don't want to upgrade immediately, They put you on a "Forever Leasing" Plan which is a higher rate and in the end you will end up paying for the phone at least twice. Be aware that the Forever Lease does not go towards the phone at all (It is NOT a lease to own). It is merely a way for sprint to ensure you sign a new contract or pay a higher price. Had this been made clear from the beginning I would never have agreed to such a contract. Once you figure out how to pay off the phone so you don't have to upgrade or sign a new contract, You will still be charged at least one more month of the forever leasing charge.

I called sprint to cancel my service with them. They told me they could not do so until next month. They were going to have a supervisor call me. That never happened. Oh did I mention that I stopped in the local store and asked if indeed I went and activated a new phone I would be able to cancel my plan TODAY. They swore it would be no problem. Now I am paying for phone service on a phone not being used. I am already paying for a phone that died a year ago. I had been paying insurance on but insurance would not cover it because they claimed water damage. Miraculously. It never got anywhere near water. I could go on and on. They lie and cover up on all levels.

I called sprint to cancel my service with them. They told me they could not do so until next month. They were going to have a supervisor call me. That never happened. Oh did I mention that I stopped in the local store and asked if indeed I went and activated a new phone I would be able to cancel my plan TODAY. They swore it would be no problem. Now I am paying for phone service on a phone not being used. I am already paying for a phone that died a year ago. I had been paying insurance on but insurance would not cover it because they claimed water damage. Miraculously. It never got anywhere near water. I could go on and on. They lie and cover up on all levels.

I called sprint to cancel my service with them. They told me they could not do so until next month. They were going to have a supervisor call me. That never happened. Oh did I mention that I stopped in the local store and asked if indeed I went and activated a new phone I would be able to cancel my plan TODAY. They swore it would be no problem. Now I am paying for phone service on a phone not being used. I am already paying for a phone that died a year ago. I had been paying insurance on but insurance would not cover it because they claimed water damage. Miraculously. It never got anywhere near water. I could go on and on. They lie and cover up on all levels.

I was misled and badgered by customer service reps for the 10 hours in total I had been transferred over to every department. I luckily found ONE representative that understood what I was calling for. She made a mistake on my upgrade. The following day I was called a liar by a new representative and told I will be charged in FULL for a phone that does not function ( no physical damage ). I was then told my issue would be escalated to corporate and I would receive a call back. It’s been about 10 says & no return call. I run a business and this is no way to treat customers. I’ve been without a functioning phone for about one month now. Sprint does not care about their customers.

I was misled and badgered by customer service reps for the 10 hours in total I had been transferred over to every department. I luckily found ONE representative that understood what I was calling for. She made a mistake on my upgrade. The following day I was called a liar by a new representative and told I will be charged in FULL for a phone that does not function ( no physical damage ). I was then told my issue would be escalated to corporate and I would receive a call back. It’s been about 10 says & no return call. I run a business and this is no way to treat customers. I’ve been without a functioning phone for about one month now. Sprint does not care about their customers.

I was misled and badgered by customer service reps for the 10 hours in total I had been transferred over to every department. I luckily found ONE representative that understood what I was calling for. She made a mistake on my upgrade. The following day I was called a liar by a new representative and told I will be charged in FULL for a phone that does not function ( no physical damage ). I was then told my issue would be escalated to corporate and I would receive a call back. It’s been about 10 says & no return call. I run a business and this is no way to treat customers. I’ve been without a functioning phone for about one month now. Sprint does not care about their customers.

I was misled and badgered by customer service reps for the 10 hours in total I had been transferred over to every department. I luckily found ONE representative that understood what I was calling for. She made a mistake on my upgrade. The following day I was called a liar by a new representative and told I will be charged in FULL for a phone that does not function ( no physical damage ). I was then told my issue would be escalated to corporate and I would receive a call back. It’s been about 10 says & no return call. I run a business and this is no way to treat customers. I’ve been without a functioning phone for about one month now. Sprint does not care about their customers.

I was misled and badgered by customer service reps for the 10 hours in total I had been transferred over to every department. I luckily found ONE representative that understood what I was calling for. She made a mistake on my upgrade. The following day I was called a liar by a new representative and told I will be charged in FULL for a phone that does not function ( no physical damage ). I was then told my issue would be escalated to corporate and I would receive a call back. It’s been about 10 says & no return call. I run a business and this is no way to treat customers. I’ve been without a functioning phone for about one month now. Sprint does not care about their customers.

I left sprint 3 months later I received a final bill that was an incorrect amount. Sprint went into my bank account and withdrew the final bill after they through me into a collection company who harassed me for a month. My bill was incorrect and they will not talk to me about it. Now I owe my own bank a ton of money for a bill that is incorrect!!!! Bad customer service Bad company No one knows what they are doing at Sprint.

I left sprint 3 months later I received a final bill that was an incorrect amount. Sprint went into my bank account and withdrew the final bill after they through me into a collection company who harassed me for a month. My bill was incorrect and they will not talk to me about it. Now I owe my own bank a ton of money for a bill that is incorrect!!!! Bad customer service Bad company No one knows what they are doing at Sprint.

I switched from AT&T to Sprint and had nothing but problems for the last 2 years; the services are way more expensive than any other phone companies, the customer service is a phone maze at best where noone can ever solve your problem! I have been transferred 5 times this morning and they were still trying to sell me something! Terrible, do not give them your hard earned money, they don't deserve it.

I switched from AT&T to Sprint and had nothing but problems for the last 2 years; the services are way more expensive than any other phone companies, the customer service is a phone maze at best where noone can ever solve your problem! I have been transferred 5 times this morning and they were still trying to sell me something! Terrible, do not give them your hard earned money, they don't deserve it.

Sprint has been a horrible and deceitful company from the very beginning. I will go all the way back 12 months to the start of my services with them. When I initially called to quote pricing through Sprint, I was told I would be able to get 4 lines of service, with unlimited talk, text, and data and no contract for $150.00 per month, not including tax. I thought this was an amazing deal and Verizon couldn't even come close, so I signed up. Them I got my first bill of over $300.00, so I called their customer service center. They said that first of all the bill never would have been the $150.00 I was originally told, but closer to $180.00 per month and that it takes 2-3 billing cycles for promotional credits to apply to the account. I was shocked, none of this was disclosed to me. The start up processed seemed so easy and painless. I told them I would not pay more than I had originally agreed to or I would want to cancel the service, at which point they told me if I chose to cancel I would not only owe the $300.00+ bill, but hundreds of dollars in termiknation fees. First off all, I wasn't supposed to have a contract, why would there be early terminations fees? Second of all, I did not agree to a $300.00+ monthly bill.
I ended up having to escalate my issues to their executive offices, whom resolved my issues and seemed to explain everything thoroughly. They let me know that due to mandatory surcharges and fees the bill would be about $180.00 monthly, which was still a favorable price for the terms agreed upon.
Since then, I've had to call in each month, if not every other, due to some discrepancy on my bill. It takes hours on the phone for their representatives to figure out the simplest of issues.
Today I received my bill, and lo and behold it is $20.00 higher than it should be. After 40 minutes on the phone, the customer service representative concluded that I had unenrolled myself from auto-pay by being one day late on my February bill (which I was not, I paid the bill early). She offered no resolve whatsoever. I then asked when my contract was up and she proceed to tell me I am not in a contract!! What?! I could have left this company 12 months ago and saved myself the headache?! But if I want to leave now, the phones I have been paying for monthly to purchase would have to be paid off, even if they are returned. Apparently I have not been making monthly payments to purchase the phones as I was originally told, but I have been making payments to lease them. And had I wanted to keep them after the lease term, I would have to pay an additional $214.00 per phone do phones that I made payments on for 18 months!!! Sprint is a joke. Steer clear, don't believe their sales scams. They are master manipulators in the art of bait and switch.

Sprint has been a horrible and deceitful company from the very beginning. I will go all the way back 12 months to the start of my services with them. When I initially called to quote pricing through Sprint, I was told I would be able to get 4 lines of service, with unlimited talk, text, and data and no contract for $150.00 per month, not including tax. I thought this was an amazing deal and Verizon couldn't even come close, so I signed up. Them I got my first bill of over $300.00, so I called their customer service center. They said that first of all the bill never would have been the $150.00 I was originally told, but closer to $180.00 per month and that it takes 2-3 billing cycles for promotional credits to apply to the account. I was shocked, none of this was disclosed to me. The start up processed seemed so easy and painless. I told them I would not pay more than I had originally agreed to or I would want to cancel the service, at which point they told me if I chose to cancel I would not only owe the $300.00+ bill, but hundreds of dollars in termiknation fees. First off all, I wasn't supposed to have a contract, why would there be early terminations fees? Second of all, I did not agree to a $300.00+ monthly bill.
I ended up having to escalate my issues to their executive offices, whom resolved my issues and seemed to explain everything thoroughly. They let me know that due to mandatory surcharges and fees the bill would be about $180.00 monthly, which was still a favorable price for the terms agreed upon.
Since then, I've had to call in each month, if not every other, due to some discrepancy on my bill. It takes hours on the phone for their representatives to figure out the simplest of issues.
Today I received my bill, and lo and behold it is $20.00 higher than it should be. After 40 minutes on the phone, the customer service representative concluded that I had unenrolled myself from auto-pay by being one day late on my February bill (which I was not, I paid the bill early). She offered no resolve whatsoever. I then asked when my contract was up and she proceed to tell me I am not in a contract!! What?! I could have left this company 12 months ago and saved myself the headache?! But if I want to leave now, the phones I have been paying for monthly to purchase would have to be paid off, even if they are returned. Apparently I have not been making monthly payments to purchase the phones as I was originally told, but I have been making payments to lease them. And had I wanted to keep them after the lease term, I would have to pay an additional $214.00 per phone do phones that I made payments on for 18 months!!! Sprint is a joke. Steer clear, don't believe their sales scams. They are master manipulators in the art of bait and switch.

I left sprint 3 months later I received a final bill that was an incorrect amount. Sprint went into my bank account and withdrew the final bill after they through me into a collection company who harassed me for a month. My bill was incorrect and they will not talk to me about it. Now I owe my own bank a ton of money for a bill that is incorrect!!!! Bad customer service Bad company No one knows what they are doing at Sprint.

I left sprint 3 months later I received a final bill that was an incorrect amount. Sprint went into my bank account and withdrew the final bill after they through me into a collection company who harassed me for a month. My bill was incorrect and they will not talk to me about it. Now I owe my own bank a ton of money for a bill that is incorrect!!!! Bad customer service Bad company No one knows what they are doing at Sprint.