Sprint Now Part of T-Mobile

I have been with Sprint for 18 years. The past two years have been terrible. They have screwed us over time and again, with phones, poor service, increasing rates, etc. The last straw was to tell us that one of the phones we "bought" 18 months was not ours and that we owed for it - EVEN though it was never on our bill and we had paid for it through a turn in process and with leasing another phone. Then, their customer service dept pretty much accused of stealing and insisted we return the phone that we owned! Shame on Sprint!!!

I have been with Sprint for 18 years. The past two years have been terrible. They have screwed us over time and again, with phones, poor service, increasing rates, etc. The last straw was to tell us that one of the phones we "bought" 18 months was not ours and that we owed for it - EVEN though it was never on our bill and we had paid for it through a turn in process and with leasing another phone. Then, their customer service dept pretty much accused of stealing and insisted we return the phone that we owned! Shame on Sprint!!!

Please don’t go with sprint. I got my lines last year and my total bill after tax was 120 for 3 lines. Six month later every month I’m being charged 200 plus. Every time I call, the customer service is out sourced (somewhere in India) and all they keep saying is these are taxes. What kind of taxes? They can’t explain. When I ask for the corporate number ( which by California call once I ask it much be giving) they make excuses to why they can’t tell me the information. You have no way of resolving these magical taxes that appeared out of no where. So don’t do it. Verizon is best.

Please don’t go with sprint. I got my lines last year and my total bill after tax was 120 for 3 lines. Six month later every month I’m being charged 200 plus. Every time I call, the customer service is out sourced (somewhere in India) and all they keep saying is these are taxes. What kind of taxes? They can’t explain. When I ask for the corporate number ( which by California call once I ask it much be giving) they make excuses to why they can’t tell me the information. You have no way of resolving these magical taxes that appeared out of no where. So don’t do it. Verizon is best.

Please don’t go with sprint. I got my lines last year and my total bill after tax was 120 for 3 lines. Six month later every month I’m being charged 200 plus. Every time I call, the customer service is out sourced (somewhere in India) and all they keep saying is these are taxes. What kind of taxes? They can’t explain. When I ask for the corporate number ( which by California call once I ask it much be giving) they make excuses to why they can’t tell me the information. You have no way of resolving these magical taxes that appeared out of no where. So don’t do it. Verizon is best.

Please don’t go with sprint. I got my lines last year and my total bill after tax was 120 for 3 lines. Six month later every month I’m being charged 200 plus. Every time I call, the customer service is out sourced (somewhere in India) and all they keep saying is these are taxes. What kind of taxes? They can’t explain. When I ask for the corporate number ( which by California call once I ask it much be giving) they make excuses to why they can’t tell me the information. You have no way of resolving these magical taxes that appeared out of no where. So don’t do it. Verizon is best.

Please don’t go with sprint. I got my lines last year and my total bill after tax was 120 for 3 lines. Six month later every month I’m being charged 200 plus. Every time I call, the customer service is out sourced (somewhere in India) and all they keep saying is these are taxes. What kind of taxes? They can’t explain. When I ask for the corporate number ( which by California call once I ask it much be giving) they make excuses to why they can’t tell me the information. You have no way of resolving these magical taxes that appeared out of no where. So don’t do it. Verizon is best.

Sprint does not train store employees to keep customers informed. They sell products and services without full explanation of the financial impact . We were informed of the iPhone forever plan. Upgrade every time the new iPhone version comes out with no cost to you. That is exactly how it was explained. Then we get our bill and it’s double. We had 3 lines for 180 and then it jumped to 313! They explained that the new phones are more expensive so the equipment rental is more. None of that was explained in store which it should be. We decided to stay until lease end. Then, almost to the end of our lease someone at a sprint store, or online used our phone number to sell someone a phone and a lease to our plan. We disputed with fraud and we were told it was resolved. Sprint cancelled all of our lines and charged us an early termination fee and failure to return our phones. Again another call to them and they “fix “ it then our bill resumes and it’s slightly lower. We didn’t think anything of it as we were nearing the end of lease for our devices so we thought it was due to that. Nope Sprint forgot to include equipment charges back onto the bill and let us know we were “past due” on the charges they forgot to bill us. They informed us that our service would be terminated and they could give us an extra two weeks to come up with almost 400. I complained to executive level to reverse charges as this was due to a series of their errors. They said no, you are responsible for them period the end. The woman was very condescending and unapologetic of the series of mistakes Sprint made ultimately causing the situation. We decided we had enough, we ported our numbers to a new carrier and Sprint has the nerve to send us an email to come back to Sprint and they would give us a 250 credit! They are wiling to give a 250 credit to come back, but can’t credit us 377 for an error made on their end?

Sprint does not train store employees to keep customers informed. They sell products and services without full explanation of the financial impact . We were informed of the iPhone forever plan. Upgrade every time the new iPhone version comes out with no cost to you. That is exactly how it was explained. Then we get our bill and it’s double. We had 3 lines for 180 and then it jumped to 313! They explained that the new phones are more expensive so the equipment rental is more. None of that was explained in store which it should be. We decided to stay until lease end. Then, almost to the end of our lease someone at a sprint store, or online used our phone number to sell someone a phone and a lease to our plan. We disputed with fraud and we were told it was resolved. Sprint cancelled all of our lines and charged us an early termination fee and failure to return our phones. Again another call to them and they “fix “ it then our bill resumes and it’s slightly lower. We didn’t think anything of it as we were nearing the end of lease for our devices so we thought it was due to that. Nope Sprint forgot to include equipment charges back onto the bill and let us know we were “past due” on the charges they forgot to bill us. They informed us that our service would be terminated and they could give us an extra two weeks to come up with almost 400. I complained to executive level to reverse charges as this was due to a series of their errors. They said no, you are responsible for them period the end. The woman was very condescending and unapologetic of the series of mistakes Sprint made ultimately causing the situation. We decided we had enough, we ported our numbers to a new carrier and Sprint has the nerve to send us an email to come back to Sprint and they would give us a 250 credit! They are wiling to give a 250 credit to come back, but can’t credit us 377 for an error made on their end?

Sprint does not train store employees to keep customers informed. They sell products and services without full explanation of the financial impact . We were informed of the iPhone forever plan. Upgrade every time the new iPhone version comes out with no cost to you. That is exactly how it was explained. Then we get our bill and it’s double. We had 3 lines for 180 and then it jumped to 313! They explained that the new phones are more expensive so the equipment rental is more. None of that was explained in store which it should be. We decided to stay until lease end. Then, almost to the end of our lease someone at a sprint store, or online used our phone number to sell someone a phone and a lease to our plan. We disputed with fraud and we were told it was resolved. Sprint cancelled all of our lines and charged us an early termination fee and failure to return our phones. Again another call to them and they “fix “ it then our bill resumes and it’s slightly lower. We didn’t think anything of it as we were nearing the end of lease for our devices so we thought it was due to that. Nope Sprint forgot to include equipment charges back onto the bill and let us know we were “past due” on the charges they forgot to bill us. They informed us that our service would be terminated and they could give us an extra two weeks to come up with almost 400. I complained to executive level to reverse charges as this was due to a series of their errors. They said no, you are responsible for them period the end. The woman was very condescending and unapologetic of the series of mistakes Sprint made ultimately causing the situation. We decided we had enough, we ported our numbers to a new carrier and Sprint has the nerve to send us an email to come back to Sprint and they would give us a 250 credit! They are wiling to give a 250 credit to come back, but can’t credit us 377 for an error made on their end?

Sprint does not train store employees to keep customers informed. They sell products and services without full explanation of the financial impact . We were informed of the iPhone forever plan. Upgrade every time the new iPhone version comes out with no cost to you. That is exactly how it was explained. Then we get our bill and it’s double. We had 3 lines for 180 and then it jumped to 313! They explained that the new phones are more expensive so the equipment rental is more. None of that was explained in store which it should be. We decided to stay until lease end. Then, almost to the end of our lease someone at a sprint store, or online used our phone number to sell someone a phone and a lease to our plan. We disputed with fraud and we were told it was resolved. Sprint cancelled all of our lines and charged us an early termination fee and failure to return our phones. Again another call to them and they “fix “ it then our bill resumes and it’s slightly lower. We didn’t think anything of it as we were nearing the end of lease for our devices so we thought it was due to that. Nope Sprint forgot to include equipment charges back onto the bill and let us know we were “past due” on the charges they forgot to bill us. They informed us that our service would be terminated and they could give us an extra two weeks to come up with almost 400. I complained to executive level to reverse charges as this was due to a series of their errors. They said no, you are responsible for them period the end. The woman was very condescending and unapologetic of the series of mistakes Sprint made ultimately causing the situation. We decided we had enough, we ported our numbers to a new carrier and Sprint has the nerve to send us an email to come back to Sprint and they would give us a 250 credit! They are wiling to give a 250 credit to come back, but can’t credit us 377 for an error made on their end?

Sprint does not train store employees to keep customers informed. They sell products and services without full explanation of the financial impact . We were informed of the iPhone forever plan. Upgrade every time the new iPhone version comes out with no cost to you. That is exactly how it was explained. Then we get our bill and it’s double. We had 3 lines for 180 and then it jumped to 313! They explained that the new phones are more expensive so the equipment rental is more. None of that was explained in store which it should be. We decided to stay until lease end. Then, almost to the end of our lease someone at a sprint store, or online used our phone number to sell someone a phone and a lease to our plan. We disputed with fraud and we were told it was resolved. Sprint cancelled all of our lines and charged us an early termination fee and failure to return our phones. Again another call to them and they “fix “ it then our bill resumes and it’s slightly lower. We didn’t think anything of it as we were nearing the end of lease for our devices so we thought it was due to that. Nope Sprint forgot to include equipment charges back onto the bill and let us know we were “past due” on the charges they forgot to bill us. They informed us that our service would be terminated and they could give us an extra two weeks to come up with almost 400. I complained to executive level to reverse charges as this was due to a series of their errors. They said no, you are responsible for them period the end. The woman was very condescending and unapologetic of the series of mistakes Sprint made ultimately causing the situation. We decided we had enough, we ported our numbers to a new carrier and Sprint has the nerve to send us an email to come back to Sprint and they would give us a 250 credit! They are wiling to give a 250 credit to come back, but can’t credit us 377 for an error made on their end?

I came to this sprint store upgrade my phone. They didn't have the phone that I wanted in stock and told me they would have to ship it to the store. I said no problem and decided to wait. About 4 days later I decided to back to the store and choose a different phone that was in stock because I didn't want to wait any longer. I told an employee that I changed my mind and wanted a different phone. He told me I had to wait till my phone arrived to their store so they could process a return. I went home and called the manager at the store asking to cancel my order. He rudely told me that I need to be present to return it. Why would I have to be present if the phone is in their possesion the whole time. He told me that if I don't pick up the phone that I will be charged for the phone and they will keep it. How is that legal? I had to waste my gas and time again just to return a phone that's in their possession. I tracked the order with UPS and the order was going to arrive at the sprint store the next day. When I arrived a sales rep tried to get my phone returned but was unsucessfull. He called the manager over to help. When he came to help he confronted me asking if I was the guy that hung up on him last night. I told him I was and he smirks while looking at my account.
He told me in order to process this he needs a $45 restocking fee. I was infuriated at this point. I thought he was joking. I told him that I never opened the box and I never left the store with a phone. After about 20 minutes of arguing he finally returns phone and removed the restocking fee. I remembered that they also charged me a 30$ activation fee and I asked the manager to refund it because I never activated anything. Guess what he said... NO! I called customer service and spoke to a supervisor and received a credit on my bill for activation fee and wasted time. The manager's name was Everett L. During our argument he tells me Verizon Wireless is across the street that I should check them out. It's crazy how Sprint doesn't care whether or not they lose a customer.

I came to this sprint store upgrade my phone. They didn't have the phone that I wanted in stock and told me they would have to ship it to the store. I said no problem and decided to wait. About 4 days later I decided to back to the store and choose a different phone that was in stock because I didn't want to wait any longer. I told an employee that I changed my mind and wanted a different phone. He told me I had to wait till my phone arrived to their store so they could process a return. I went home and called the manager at the store asking to cancel my order. He rudely told me that I need to be present to return it. Why would I have to be present if the phone is in their possesion the whole time. He told me that if I don't pick up the phone that I will be charged for the phone and they will keep it. How is that legal? I had to waste my gas and time again just to return a phone that's in their possession. I tracked the order with UPS and the order was going to arrive at the sprint store the next day. When I arrived a sales rep tried to get my phone returned but was unsucessfull. He called the manager over to help. When he came to help he confronted me asking if I was the guy that hung up on him last night. I told him I was and he smirks while looking at my account.
He told me in order to process this he needs a $45 restocking fee. I was infuriated at this point. I thought he was joking. I told him that I never opened the box and I never left the store with a phone. After about 20 minutes of arguing he finally returns phone and removed the restocking fee. I remembered that they also charged me a 30$ activation fee and I asked the manager to refund it because I never activated anything. Guess what he said... NO! I called customer service and spoke to a supervisor and received a credit on my bill for activation fee and wasted time. The manager's name was Everett L. During our argument he tells me Verizon Wireless is across the street that I should check them out. It's crazy how Sprint doesn't care whether or not they lose a customer.

"No Hidden Fees" Is no longer true. I have owned 4 or 5 phones through sprint in the last six years. Without my knowledge, on my last phone I was put on a "Leasing Plan". Apparently you save a couple dollars every month but if you don't want to upgrade immediately, They put you on a "Forever Leasing" Plan which is a higher rate and in the end you will end up paying for the phone at least twice. Be aware that the Forever Lease does not go towards the phone at all (It is NOT a lease to own). It is merely a way for sprint to ensure you sign a new contract or pay a higher price. Had this been made clear from the beginning I would never have agreed to such a contract. Once you figure out how to pay off the phone so you don't have to upgrade or sign a new contract, You will still be charged at least one more month of the forever leasing charge.

"No Hidden Fees" Is no longer true. I have owned 4 or 5 phones through sprint in the last six years. Without my knowledge, on my last phone I was put on a "Leasing Plan". Apparently you save a couple dollars every month but if you don't want to upgrade immediately, They put you on a "Forever Leasing" Plan which is a higher rate and in the end you will end up paying for the phone at least twice. Be aware that the Forever Lease does not go towards the phone at all (It is NOT a lease to own). It is merely a way for sprint to ensure you sign a new contract or pay a higher price. Had this been made clear from the beginning I would never have agreed to such a contract. Once you figure out how to pay off the phone so you don't have to upgrade or sign a new contract, You will still be charged at least one more month of the forever leasing charge.

I called sprint to cancel my service with them. They told me they could not do so until next month. They were going to have a supervisor call me. That never happened. Oh did I mention that I stopped in the local store and asked if indeed I went and activated a new phone I would be able to cancel my plan TODAY. They swore it would be no problem. Now I am paying for phone service on a phone not being used. I am already paying for a phone that died a year ago. I had been paying insurance on but insurance would not cover it because they claimed water damage. Miraculously. It never got anywhere near water. I could go on and on. They lie and cover up on all levels.

I called sprint to cancel my service with them. They told me they could not do so until next month. They were going to have a supervisor call me. That never happened. Oh did I mention that I stopped in the local store and asked if indeed I went and activated a new phone I would be able to cancel my plan TODAY. They swore it would be no problem. Now I am paying for phone service on a phone not being used. I am already paying for a phone that died a year ago. I had been paying insurance on but insurance would not cover it because they claimed water damage. Miraculously. It never got anywhere near water. I could go on and on. They lie and cover up on all levels.

I came to this sprint store upgrade my phone. They didn't have the phone that I wanted in stock and told me they would have to ship it to the store. I said no problem and decided to wait. About 4 days later I decided to back to the store and choose a different phone that was in stock because I didn't want to wait any longer. I told an employee that I changed my mind and wanted a different phone. He told me I had to wait till my phone arrived to their store so they could process a return. I went home and called the manager at the store asking to cancel my order. He rudely told me that I need to be present to return it. Why would I have to be present if the phone is in their possesion the whole time. He told me that if I don't pick up the phone that I will be charged for the phone and they will keep it. How is that legal? I had to waste my gas and time again just to return a phone that's in their possession. I tracked the order with UPS and the order was going to arrive at the sprint store the next day. When I arrived a sales rep tried to get my phone returned but was unsucessfull. He called the manager over to help. When he came to help he confronted me asking if I was the guy that hung up on him last night. I told him I was and he smirks while looking at my account.
He told me in order to process this he needs a $45 restocking fee. I was infuriated at this point. I thought he was joking. I told him that I never opened the box and I never left the store with a phone. After about 20 minutes of arguing he finally returns phone and removed the restocking fee. I remembered that they also charged me a 30$ activation fee and I asked the manager to refund it because I never activated anything. Guess what he said... NO! I called customer service and spoke to a supervisor and received a credit on my bill for activation fee and wasted time. The manager's name was Everett L. During our argument he tells me Verizon Wireless is across the street that I should check them out. It's crazy how Sprint doesn't care whether or not they lose a customer.

I came to this sprint store upgrade my phone. They didn't have the phone that I wanted in stock and told me they would have to ship it to the store. I said no problem and decided to wait. About 4 days later I decided to back to the store and choose a different phone that was in stock because I didn't want to wait any longer. I told an employee that I changed my mind and wanted a different phone. He told me I had to wait till my phone arrived to their store so they could process a return. I went home and called the manager at the store asking to cancel my order. He rudely told me that I need to be present to return it. Why would I have to be present if the phone is in their possesion the whole time. He told me that if I don't pick up the phone that I will be charged for the phone and they will keep it. How is that legal? I had to waste my gas and time again just to return a phone that's in their possession. I tracked the order with UPS and the order was going to arrive at the sprint store the next day. When I arrived a sales rep tried to get my phone returned but was unsucessfull. He called the manager over to help. When he came to help he confronted me asking if I was the guy that hung up on him last night. I told him I was and he smirks while looking at my account.
He told me in order to process this he needs a $45 restocking fee. I was infuriated at this point. I thought he was joking. I told him that I never opened the box and I never left the store with a phone. After about 20 minutes of arguing he finally returns phone and removed the restocking fee. I remembered that they also charged me a 30$ activation fee and I asked the manager to refund it because I never activated anything. Guess what he said... NO! I called customer service and spoke to a supervisor and received a credit on my bill for activation fee and wasted time. The manager's name was Everett L. During our argument he tells me Verizon Wireless is across the street that I should check them out. It's crazy how Sprint doesn't care whether or not they lose a customer.