Sprint Now Part of T-Mobile

I left sprint 3 months later I received a final bill that was an incorrect amount. Sprint went into my bank account and withdrew the final bill after they through me into a collection company who harassed me for a month. My bill was incorrect and they will not talk to me about it. Now I owe my own bank a ton of money for a bill that is incorrect!!!! Bad customer service Bad company No one knows what they are doing at Sprint.

I switched from AT&T to Sprint and had nothing but problems for the last 2 years; the services are way more expensive than any other phone companies, the customer service is a phone maze at best where noone can ever solve your problem! I have been transferred 5 times this morning and they were still trying to sell me something! Terrible, do not give them your hard earned money, they don't deserve it.

I switched from AT&T to Sprint and had nothing but problems for the last 2 years; the services are way more expensive than any other phone companies, the customer service is a phone maze at best where noone can ever solve your problem! I have been transferred 5 times this morning and they were still trying to sell me something! Terrible, do not give them your hard earned money, they don't deserve it.

I switched from AT&T to Sprint and had nothing but problems for the last 2 years; the services are way more expensive than any other phone companies, the customer service is a phone maze at best where noone can ever solve your problem! I have been transferred 5 times this morning and they were still trying to sell me something! Terrible, do not give them your hard earned money, they don't deserve it.

Sprint has been a horrible and deceitful company from the very beginning. I will go all the way back 12 months to the start of my services with them. When I initially called to quote pricing through Sprint, I was told I would be able to get 4 lines of service, with unlimited talk, text, and data and no contract for $150.00 per month, not including tax. I thought this was an amazing deal and Verizon couldn't even come close, so I signed up. Them I got my first bill of over $300.00, so I called their customer service center. They said that first of all the bill never would have been the $150.00 I was originally told, but closer to $180.00 per month and that it takes 2-3 billing cycles for promotional credits to apply to the account. I was shocked, none of this was disclosed to me. The start up processed seemed so easy and painless. I told them I would not pay more than I had originally agreed to or I would want to cancel the service, at which point they told me if I chose to cancel I would not only owe the $300.00+ bill, but hundreds of dollars in termiknation fees. First off all, I wasn't supposed to have a contract, why would there be early terminations fees? Second of all, I did not agree to a $300.00+ monthly bill.
I ended up having to escalate my issues to their executive offices, whom resolved my issues and seemed to explain everything thoroughly. They let me know that due to mandatory surcharges and fees the bill would be about $180.00 monthly, which was still a favorable price for the terms agreed upon.
Since then, I've had to call in each month, if not every other, due to some discrepancy on my bill. It takes hours on the phone for their representatives to figure out the simplest of issues.
Today I received my bill, and lo and behold it is $20.00 higher than it should be. After 40 minutes on the phone, the customer service representative concluded that I had unenrolled myself from auto-pay by being one day late on my February bill (which I was not, I paid the bill early). She offered no resolve whatsoever. I then asked when my contract was up and she proceed to tell me I am not in a contract!! What?! I could have left this company 12 months ago and saved myself the headache?! But if I want to leave now, the phones I have been paying for monthly to purchase would have to be paid off, even if they are returned. Apparently I have not been making monthly payments to purchase the phones as I was originally told, but I have been making payments to lease them. And had I wanted to keep them after the lease term, I would have to pay an additional $214.00 per phone do phones that I made payments on for 18 months!!! Sprint is a joke. Steer clear, don't believe their sales scams. They are master manipulators in the art of bait and switch.

Sprint has been a horrible and deceitful company from the very beginning. I will go all the way back 12 months to the start of my services with them. When I initially called to quote pricing through Sprint, I was told I would be able to get 4 lines of service, with unlimited talk, text, and data and no contract for $150.00 per month, not including tax. I thought this was an amazing deal and Verizon couldn't even come close, so I signed up. Them I got my first bill of over $300.00, so I called their customer service center. They said that first of all the bill never would have been the $150.00 I was originally told, but closer to $180.00 per month and that it takes 2-3 billing cycles for promotional credits to apply to the account. I was shocked, none of this was disclosed to me. The start up processed seemed so easy and painless. I told them I would not pay more than I had originally agreed to or I would want to cancel the service, at which point they told me if I chose to cancel I would not only owe the $300.00+ bill, but hundreds of dollars in termiknation fees. First off all, I wasn't supposed to have a contract, why would there be early terminations fees? Second of all, I did not agree to a $300.00+ monthly bill.
I ended up having to escalate my issues to their executive offices, whom resolved my issues and seemed to explain everything thoroughly. They let me know that due to mandatory surcharges and fees the bill would be about $180.00 monthly, which was still a favorable price for the terms agreed upon.
Since then, I've had to call in each month, if not every other, due to some discrepancy on my bill. It takes hours on the phone for their representatives to figure out the simplest of issues.
Today I received my bill, and lo and behold it is $20.00 higher than it should be. After 40 minutes on the phone, the customer service representative concluded that I had unenrolled myself from auto-pay by being one day late on my February bill (which I was not, I paid the bill early). She offered no resolve whatsoever. I then asked when my contract was up and she proceed to tell me I am not in a contract!! What?! I could have left this company 12 months ago and saved myself the headache?! But if I want to leave now, the phones I have been paying for monthly to purchase would have to be paid off, even if they are returned. Apparently I have not been making monthly payments to purchase the phones as I was originally told, but I have been making payments to lease them. And had I wanted to keep them after the lease term, I would have to pay an additional $214.00 per phone do phones that I made payments on for 18 months!!! Sprint is a joke. Steer clear, don't believe their sales scams. They are master manipulators in the art of bait and switch.

Sprint has been a horrible and deceitful company from the very beginning. I will go all the way back 12 months to the start of my services with them. When I initially called to quote pricing through Sprint, I was told I would be able to get 4 lines of service, with unlimited talk, text, and data and no contract for $150.00 per month, not including tax. I thought this was an amazing deal and Verizon couldn't even come close, so I signed up. Them I got my first bill of over $300.00, so I called their customer service center. They said that first of all the bill never would have been the $150.00 I was originally told, but closer to $180.00 per month and that it takes 2-3 billing cycles for promotional credits to apply to the account. I was shocked, none of this was disclosed to me. The start up processed seemed so easy and painless. I told them I would not pay more than I had originally agreed to or I would want to cancel the service, at which point they told me if I chose to cancel I would not only owe the $300.00+ bill, but hundreds of dollars in termiknation fees. First off all, I wasn't supposed to have a contract, why would there be early terminations fees? Second of all, I did not agree to a $300.00+ monthly bill.
I ended up having to escalate my issues to their executive offices, whom resolved my issues and seemed to explain everything thoroughly. They let me know that due to mandatory surcharges and fees the bill would be about $180.00 monthly, which was still a favorable price for the terms agreed upon.
Since then, I've had to call in each month, if not every other, due to some discrepancy on my bill. It takes hours on the phone for their representatives to figure out the simplest of issues.
Today I received my bill, and lo and behold it is $20.00 higher than it should be. After 40 minutes on the phone, the customer service representative concluded that I had unenrolled myself from auto-pay by being one day late on my February bill (which I was not, I paid the bill early). She offered no resolve whatsoever. I then asked when my contract was up and she proceed to tell me I am not in a contract!! What?! I could have left this company 12 months ago and saved myself the headache?! But if I want to leave now, the phones I have been paying for monthly to purchase would have to be paid off, even if they are returned. Apparently I have not been making monthly payments to purchase the phones as I was originally told, but I have been making payments to lease them. And had I wanted to keep them after the lease term, I would have to pay an additional $214.00 per phone do phones that I made payments on for 18 months!!! Sprint is a joke. Steer clear, don't believe their sales scams. They are master manipulators in the art of bait and switch.

I have been working on trying to get our phone lines fixed for over 6 weeks now. I am still having to pay 450.00 dollars for phones that we cant use most of the time. We have had to purchase a Track phone just so we could use the Wifi to get enough signal to use our data at home, to conduct our daily business. That was a hundred dollars that should not of had to pay. I was working with John 405-603-7233, but I cant seem to get in touch with him in the last 2 weeks. I have left messages and never can't seem to get anyone to do there jobs or call me back. He was suppose too get us a credit for the last month and fix the issue with the phone that they say I never returned but I did. I have made several calls concerning the lack of service and every time I call it is a different excuse. Then about 3 weeks ago I was told no ticket was every filled. So they filled another one again. Then they send us a device that was suppose to help boost our signal till they could get the problem fixed, and that product could not detect a mobile connection. So I called back again and was told a different story as usual. I have been told it was my fault because of where we live. HA We have lived in the same place for years. Then I was told my devices were not updated and they are. The last thing I was told was that thieves were stealing the Copper wire out if the tower, this was the 3rd time. I may be confused but I thought that was all monitored by cameras. The customer service follow through sucks.

I have been working on trying to get our phone lines fixed for over 6 weeks now. I am still having to pay 450.00 dollars for phones that we cant use most of the time. We have had to purchase a Track phone just so we could use the Wifi to get enough signal to use our data at home, to conduct our daily business. That was a hundred dollars that should not of had to pay. I was working with John 405-603-7233, but I cant seem to get in touch with him in the last 2 weeks. I have left messages and never can't seem to get anyone to do there jobs or call me back. He was suppose too get us a credit for the last month and fix the issue with the phone that they say I never returned but I did. I have made several calls concerning the lack of service and every time I call it is a different excuse. Then about 3 weeks ago I was told no ticket was every filled. So they filled another one again. Then they send us a device that was suppose to help boost our signal till they could get the problem fixed, and that product could not detect a mobile connection. So I called back again and was told a different story as usual. I have been told it was my fault because of where we live. HA We have lived in the same place for years. Then I was told my devices were not updated and they are. The last thing I was told was that thieves were stealing the Copper wire out if the tower, this was the 3rd time. I may be confused but I thought that was all monitored by cameras. The customer service follow through sucks.

I have been working on trying to get our phone lines fixed for over 6 weeks now. I am still having to pay 450.00 dollars for phones that we cant use most of the time. We have had to purchase a Track phone just so we could use the Wifi to get enough signal to use our data at home, to conduct our daily business. That was a hundred dollars that should not of had to pay. I was working with John 405-603-7233, but I cant seem to get in touch with him in the last 2 weeks. I have left messages and never can't seem to get anyone to do there jobs or call me back. He was suppose too get us a credit for the last month and fix the issue with the phone that they say I never returned but I did. I have made several calls concerning the lack of service and every time I call it is a different excuse. Then about 3 weeks ago I was told no ticket was every filled. So they filled another one again. Then they send us a device that was suppose to help boost our signal till they could get the problem fixed, and that product could not detect a mobile connection. So I called back again and was told a different story as usual. I have been told it was my fault because of where we live. HA We have lived in the same place for years. Then I was told my devices were not updated and they are. The last thing I was told was that thieves were stealing the Copper wire out if the tower, this was the 3rd time. I may be confused but I thought that was all monitored by cameras. The customer service follow through sucks.

I have been working on trying to get our phone lines fixed for over 6 weeks now. I am still having to pay 450.00 dollars for phones that we cant use most of the time. We have had to purchase a Track phone just so we could use the Wifi to get enough signal to use our data at home, to conduct our daily business. That was a hundred dollars that should not of had to pay. I was working with John 405-603-7233, but I cant seem to get in touch with him in the last 2 weeks. I have left messages and never can't seem to get anyone to do there jobs or call me back. He was suppose too get us a credit for the last month and fix the issue with the phone that they say I never returned but I did. I have made several calls concerning the lack of service and every time I call it is a different excuse. Then about 3 weeks ago I was told no ticket was every filled. So they filled another one again. Then they send us a device that was suppose to help boost our signal till they could get the problem fixed, and that product could not detect a mobile connection. So I called back again and was told a different story as usual. I have been told it was my fault because of where we live. HA We have lived in the same place for years. Then I was told my devices were not updated and they are. The last thing I was told was that thieves were stealing the Copper wire out if the tower, this was the 3rd time. I may be confused but I thought that was all monitored by cameras. The customer service follow through sucks.

I have been working on trying to get our phone lines fixed for over 6 weeks now. I am still having to pay 450.00 dollars for phones that we cant use most of the time. We have had to purchase a Track phone just so we could use the Wifi to get enough signal to use our data at home, to conduct our daily business. That was a hundred dollars that should not of had to pay. I was working with John 405-603-7233, but I cant seem to get in touch with him in the last 2 weeks. I have left messages and never can't seem to get anyone to do there jobs or call me back. He was suppose too get us a credit for the last month and fix the issue with the phone that they say I never returned but I did. I have made several calls concerning the lack of service and every time I call it is a different excuse. Then about 3 weeks ago I was told no ticket was every filled. So they filled another one again. Then they send us a device that was suppose to help boost our signal till they could get the problem fixed, and that product could not detect a mobile connection. So I called back again and was told a different story as usual. I have been told it was my fault because of where we live. HA We have lived in the same place for years. Then I was told my devices were not updated and they are. The last thing I was told was that thieves were stealing the Copper wire out if the tower, this was the 3rd time. I may be confused but I thought that was all monitored by cameras. The customer service follow through sucks.

In 2015 I purchased two mobile phones with two different numbers, one for myself and one for my sister. About 20 months later, I ruined my phone by spilling coffee on it. My sister gave me her phone. I went into the Sprint store with both phones. They changed her phone number to my number on her phone. I then asked to close her account because we didn't want to buy another phone. No, the store help couldn't do it. They sent me to an inhouse phone and had me call the number for closing an account. They wouldn't let me close her account until I paid it off completely. I did so on that day on that phone. They have continued to bill me for both accounts since that date. I have made repeated phone calls to straighten out this problem. Finally returned to the same Sprint store last month. They couldn't help me, but connected me via phone to a customer service rep. After a frustrating back-and-forth conversation, during which I repeatedly REQUESTED A HARD-COPY OF MY NEXT BILL BE SENT TO MY HOME. NEVER RECEIVED IT. Today, they threatened to turn off my service unless I paid at least $85 of my supposedly $200 bill. No way do I owe this amount, so I tried to access my account online through my laptop. Nope. They didn't recognize my account name and number, so I couldn't get into my account. I'v had it with them. I'm a retired school teacher, and I want to live my remaining years in peace. I phoned their customer service line at least twice, and was never allowed to speak to a person. Just got repeated demands for payment for an incorrect bill. I send them a message through their "Chat" online to close my account. NEVER have I received such incompetent, thieving, lying service from another company. I will hire a lawyer before I ever have to deal with this company again. (After reading several such complaints, how could Revdex.com ever give them a B+ rating!!!!????)

In 2015 I purchased two mobile phones with two different numbers, one for myself and one for my sister. About 20 months later, I ruined my phone by spilling coffee on it. My sister gave me her phone. I went into the Sprint store with both phones. They changed her phone number to my number on her phone. I then asked to close her account because we didn't want to buy another phone. No, the store help couldn't do it. They sent me to an inhouse phone and had me call the number for closing an account. They wouldn't let me close her account until I paid it off completely. I did so on that day on that phone. They have continued to bill me for both accounts since that date. I have made repeated phone calls to straighten out this problem. Finally returned to the same Sprint store last month. They couldn't help me, but connected me via phone to a customer service rep. After a frustrating back-and-forth conversation, during which I repeatedly REQUESTED A HARD-COPY OF MY NEXT BILL BE SENT TO MY HOME. NEVER RECEIVED IT. Today, they threatened to turn off my service unless I paid at least $85 of my supposedly $200 bill. No way do I owe this amount, so I tried to access my account online through my laptop. Nope. They didn't recognize my account name and number, so I couldn't get into my account. I'v had it with them. I'm a retired school teacher, and I want to live my remaining years in peace. I phoned their customer service line at least twice, and was never allowed to speak to a person. Just got repeated demands for payment for an incorrect bill. I send them a message through their "Chat" online to close my account. NEVER have I received such incompetent, thieving, lying service from another company. I will hire a lawyer before I ever have to deal with this company again. (After reading several such complaints, how could Revdex.com ever give them a B+ rating!!!!????)

In 2015 I purchased two mobile phones with two different numbers, one for myself and one for my sister. About 20 months later, I ruined my phone by spilling coffee on it. My sister gave me her phone. I went into the Sprint store with both phones. They changed her phone number to my number on her phone. I then asked to close her account because we didn't want to buy another phone. No, the store help couldn't do it. They sent me to an inhouse phone and had me call the number for closing an account. They wouldn't let me close her account until I paid it off completely. I did so on that day on that phone. They have continued to bill me for both accounts since that date. I have made repeated phone calls to straighten out this problem. Finally returned to the same Sprint store last month. They couldn't help me, but connected me via phone to a customer service rep. After a frustrating back-and-forth conversation, during which I repeatedly REQUESTED A HARD-COPY OF MY NEXT BILL BE SENT TO MY HOME. NEVER RECEIVED IT. Today, they threatened to turn off my service unless I paid at least $85 of my supposedly $200 bill. No way do I owe this amount, so I tried to access my account online through my laptop. Nope. They didn't recognize my account name and number, so I couldn't get into my account. I'v had it with them. I'm a retired school teacher, and I want to live my remaining years in peace. I phoned their customer service line at least twice, and was never allowed to speak to a person. Just got repeated demands for payment for an incorrect bill. I send them a message through their "Chat" online to close my account. NEVER have I received such incompetent, thieving, lying service from another company. I will hire a lawyer before I ever have to deal with this company again. (After reading several such complaints, how could Revdex.com ever give them a B+ rating!!!!????)

In 2015 I purchased two mobile phones with two different numbers, one for myself and one for my sister. About 20 months later, I ruined my phone by spilling coffee on it. My sister gave me her phone. I went into the Sprint store with both phones. They changed her phone number to my number on her phone. I then asked to close her account because we didn't want to buy another phone. No, the store help couldn't do it. They sent me to an inhouse phone and had me call the number for closing an account. They wouldn't let me close her account until I paid it off completely. I did so on that day on that phone. They have continued to bill me for both accounts since that date. I have made repeated phone calls to straighten out this problem. Finally returned to the same Sprint store last month. They couldn't help me, but connected me via phone to a customer service rep. After a frustrating back-and-forth conversation, during which I repeatedly REQUESTED A HARD-COPY OF MY NEXT BILL BE SENT TO MY HOME. NEVER RECEIVED IT. Today, they threatened to turn off my service unless I paid at least $85 of my supposedly $200 bill. No way do I owe this amount, so I tried to access my account online through my laptop. Nope. They didn't recognize my account name and number, so I couldn't get into my account. I'v had it with them. I'm a retired school teacher, and I want to live my remaining years in peace. I phoned their customer service line at least twice, and was never allowed to speak to a person. Just got repeated demands for payment for an incorrect bill. I send them a message through their "Chat" online to close my account. NEVER have I received such incompetent, thieving, lying service from another company. I will hire a lawyer before I ever have to deal with this company again. (After reading several such complaints, how could Revdex.com ever give them a B+ rating!!!!????)

In 2015 I purchased two mobile phones with two different numbers, one for myself and one for my sister. About 20 months later, I ruined my phone by spilling coffee on it. My sister gave me her phone. I went into the Sprint store with both phones. They changed her phone number to my number on her phone. I then asked to close her account because we didn't want to buy another phone. No, the store help couldn't do it. They sent me to an inhouse phone and had me call the number for closing an account. They wouldn't let me close her account until I paid it off completely. I did so on that day on that phone. They have continued to bill me for both accounts since that date. I have made repeated phone calls to straighten out this problem. Finally returned to the same Sprint store last month. They couldn't help me, but connected me via phone to a customer service rep. After a frustrating back-and-forth conversation, during which I repeatedly REQUESTED A HARD-COPY OF MY NEXT BILL BE SENT TO MY HOME. NEVER RECEIVED IT. Today, they threatened to turn off my service unless I paid at least $85 of my supposedly $200 bill. No way do I owe this amount, so I tried to access my account online through my laptop. Nope. They didn't recognize my account name and number, so I couldn't get into my account. I'v had it with them. I'm a retired school teacher, and I want to live my remaining years in peace. I phoned their customer service line at least twice, and was never allowed to speak to a person. Just got repeated demands for payment for an incorrect bill. I send them a message through their "Chat" online to close my account. NEVER have I received such incompetent, thieving, lying service from another company. I will hire a lawyer before I ever have to deal with this company again. (After reading several such complaints, how could Revdex.com ever give them a B+ rating!!!!????)

I’ve had these phone service for over a year and each and every month my bill has been incorrect! I have had to get an adjustment every month, but some months they wouldn’t fix it completely so I have over paid several times! Now, they’re saying the plan I signed up with has ended and my bill that was suppose to be up to 5 lines for $100 is now a $400 phone bill!!

I’ve had these phone service for over a year and each and every month my bill has been incorrect! I have had to get an adjustment every month, but some months they wouldn’t fix it completely so I have over paid several times! Now, they’re saying the plan I signed up with has ended and my bill that was suppose to be up to 5 lines for $100 is now a $400 phone bill!!

I’ve had these phone service for over a year and each and every month my bill has been incorrect! I have had to get an adjustment every month, but some months they wouldn’t fix it completely so I have over paid several times! Now, they’re saying the plan I signed up with has ended and my bill that was suppose to be up to 5 lines for $100 is now a $400 phone bill!!