Sprint Now Part of T-Mobile

Please people whatever you do, do not use sprint. They suck! My husband and I switched to Sprint in April 2017 and was able to participate in the buy one get one free promotion (samsung galaxy S8) for 18 months. We were told before we switched that the phones were open and could be used overseas. In October of 2017, my husband was traveling to Israel for several months and we went into the Sprint store to verify that the phone was ready to go and all he needed to do was insert a local sim card when he arrived at his destination. We were told by the international department that the phone had to be paid in full in order for it to be unlocked. So, the phones were not unlocked like the sales rep said. We paid $600.00 to have the phone unlocked and just chalked it up to bad training on the sales rep. Later that month when I received my bill, I was being charged for my phone (my free phone)(buy one get one). I called and talked to customer service and they informed me that when my husband paid off his phone it voided our contract and their for I owe for my phone $31.25 a month for the remaining of my contract. I told them that we were not informed that if the phone was paid off it would void our contract, that that was very poor customer service and that if we had known that, then my husband would have purchased a cheap phone overseas to use. They finally agreed after several phone calls that it was not our fault and that they would give me a $31.25 credit each month on my bill to offset the charge of the phone. I have yet to receive the $31.25 credit. They still owe me for October, November and January. As these were on auto pay. I paid my December bill online and paid the correct amount. I just talked to a Rachel in customer service, she is apparently a supervisor and she at first told me that my contract was voided and I asked her to to please read ALL THE NOTES on my account as there are several regarding this issue. She comes back and tells me that she read them and saw what I was complaining about and she was sending them to the executive office for their review and that I should be hearing back from them in 5 to 7 business days. Whether or not that happens, remains to be seen. I'm so ready to cut my losses and move my service to another provider. I would not EVER recommend Sprint to anyone. There sales reps are not trained very well, they give false information and their customer service truly SUCKS! You have been warned.

Please people whatever you do, do not use sprint. They suck! My husband and I switched to Sprint in April 2017 and was able to participate in the buy one get one free promotion (samsung galaxy S8) for 18 months. We were told before we switched that the phones were open and could be used overseas. In October of 2017, my husband was traveling to Israel for several months and we went into the Sprint store to verify that the phone was ready to go and all he needed to do was insert a local sim card when he arrived at his destination. We were told by the international department that the phone had to be paid in full in order for it to be unlocked. So, the phones were not unlocked like the sales rep said. We paid $600.00 to have the phone unlocked and just chalked it up to bad training on the sales rep. Later that month when I received my bill, I was being charged for my phone (my free phone)(buy one get one). I called and talked to customer service and they informed me that when my husband paid off his phone it voided our contract and their for I owe for my phone $31.25 a month for the remaining of my contract. I told them that we were not informed that if the phone was paid off it would void our contract, that that was very poor customer service and that if we had known that, then my husband would have purchased a cheap phone overseas to use. They finally agreed after several phone calls that it was not our fault and that they would give me a $31.25 credit each month on my bill to offset the charge of the phone. I have yet to receive the $31.25 credit. They still owe me for October, November and January. As these were on auto pay. I paid my December bill online and paid the correct amount. I just talked to a Rachel in customer service, she is apparently a supervisor and she at first told me that my contract was voided and I asked her to to please read ALL THE NOTES on my account as there are several regarding this issue. She comes back and tells me that she read them and saw what I was complaining about and she was sending them to the executive office for their review and that I should be hearing back from them in 5 to 7 business days. Whether or not that happens, remains to be seen. I'm so ready to cut my losses and move my service to another provider. I would not EVER recommend Sprint to anyone. There sales reps are not trained very well, they give false information and their customer service truly SUCKS! You have been warned.

Please people whatever you do, do not use sprint. They suck! My husband and I switched to Sprint in April 2017 and was able to participate in the buy one get one free promotion (samsung galaxy S8) for 18 months. We were told before we switched that the phones were open and could be used overseas. In October of 2017, my husband was traveling to Israel for several months and we went into the Sprint store to verify that the phone was ready to go and all he needed to do was insert a local sim card when he arrived at his destination. We were told by the international department that the phone had to be paid in full in order for it to be unlocked. So, the phones were not unlocked like the sales rep said. We paid $600.00 to have the phone unlocked and just chalked it up to bad training on the sales rep. Later that month when I received my bill, I was being charged for my phone (my free phone)(buy one get one). I called and talked to customer service and they informed me that when my husband paid off his phone it voided our contract and their for I owe for my phone $31.25 a month for the remaining of my contract. I told them that we were not informed that if the phone was paid off it would void our contract, that that was very poor customer service and that if we had known that, then my husband would have purchased a cheap phone overseas to use. They finally agreed after several phone calls that it was not our fault and that they would give me a $31.25 credit each month on my bill to offset the charge of the phone. I have yet to receive the $31.25 credit. They still owe me for October, November and January. As these were on auto pay. I paid my December bill online and paid the correct amount. I just talked to a Rachel in customer service, she is apparently a supervisor and she at first told me that my contract was voided and I asked her to to please read ALL THE NOTES on my account as there are several regarding this issue. She comes back and tells me that she read them and saw what I was complaining about and she was sending them to the executive office for their review and that I should be hearing back from them in 5 to 7 business days. Whether or not that happens, remains to be seen. I'm so ready to cut my losses and move my service to another provider. I would not EVER recommend Sprint to anyone. There sales reps are not trained very well, they give false information and their customer service truly SUCKS! You have been warned.

I have a problem with my billing and have been unable to get the issue resolved since the beginning of January. I was told the issue was resolved but found it was not. I have been told 4 times a manager will call me back and have never received a call. I was told to email [email protected] which came back as invalid. Call Sprint again and was told by to reps that there was no such email. Was also

I have a problem with my billing and have been unable to get the issue resolved since the beginning of January. I was told the issue was resolved but found it was not. I have been told 4 times a manager will call me back and have never received a call. I was told to email [email protected] which came back as invalid. Call Sprint again and was told by to reps that there was no such email. Was also

I have a problem with my billing and have been unable to get the issue resolved since the beginning of January. I was told the issue was resolved but found it was not. I have been told 4 times a manager will call me back and have never received a call. I was told to email [email protected] which came back as invalid. Call Sprint again and was told by to reps that there was no such email. Was also

I have a problem with my billing and have been unable to get the issue resolved since the beginning of January. I was told the issue was resolved but found it was not. I have been told 4 times a manager will call me back and have never received a call. I was told to email [email protected] which came back as invalid. Call Sprint again and was told by to reps that there was no such email. Was also

I have a problem with my billing and have been unable to get the issue resolved since the beginning of January. I was told the issue was resolved but found it was not. I have been told 4 times a manager will call me back and have never received a call. I was told to email [email protected] which came back as invalid. Call Sprint again and was told by to reps that there was no such email. Was also

On Wednesday 2/7 I went to the Sprint store in the ***, I spoke to the manager Buck, I went to pick up my phone that I left there to be repaired upon receiving my phone I asked him for my case that I left he let me know he can not do nothing about that. I ask him to check the back he let me know thats not his department and the guys left. I inform him am not leaving with out my case cause I brought back their phone the way I took it. He became nasty and told me he cant do nothing so I should come back the next day. He gave me my phone with an attitude and ask me to put my apple id and password in, I told him I do not remember it and if he could check to see if he could get the phone on with out it. He gave me the phone with an attitude without even programming the phone let me know he can not help me. He walked away and I try to get his attention and he kept ignoring me. He went to the back in a room and kept ignoring. Eventually he brought three cases out and ask me if any one of them belongs to me. I took my case and tried speaking to him and he walked away. I went to the counter in front and spoke to a representative by the name of Michelle, she answer my question and activated my phone. The manager Buck was very rude and unprofessional. I have been a sprint customer for a long time and that type of service is really horrible. How can you give a customer a phone back without even tried to activate their phone.

On Wednesday 2/7 I went to the Sprint store in the ***, I spoke to the manager Buck, I went to pick up my phone that I left there to be repaired upon receiving my phone I asked him for my case that I left he let me know he can not do nothing about that. I ask him to check the back he let me know thats not his department and the guys left. I inform him am not leaving with out my case cause I brought back their phone the way I took it. He became nasty and told me he cant do nothing so I should come back the next day. He gave me my phone with an attitude and ask me to put my apple id and password in, I told him I do not remember it and if he could check to see if he could get the phone on with out it. He gave me the phone with an attitude without even programming the phone let me know he can not help me. He walked away and I try to get his attention and he kept ignoring me. He went to the back in a room and kept ignoring. Eventually he brought three cases out and ask me if any one of them belongs to me. I took my case and tried speaking to him and he walked away. I went to the counter in front and spoke to a representative by the name of Michelle, she answer my question and activated my phone. The manager Buck was very rude and unprofessional. I have been a sprint customer for a long time and that type of service is really horrible. How can you give a customer a phone back without even tried to activate their phone.

On Wednesday 2/7 I went to the Sprint store in the ***, I spoke to the manager Buck, I went to pick up my phone that I left there to be repaired upon receiving my phone I asked him for my case that I left he let me know he can not do nothing about that. I ask him to check the back he let me know thats not his department and the guys left. I inform him am not leaving with out my case cause I brought back their phone the way I took it. He became nasty and told me he cant do nothing so I should come back the next day. He gave me my phone with an attitude and ask me to put my apple id and password in, I told him I do not remember it and if he could check to see if he could get the phone on with out it. He gave me the phone with an attitude without even programming the phone let me know he can not help me. He walked away and I try to get his attention and he kept ignoring me. He went to the back in a room and kept ignoring. Eventually he brought three cases out and ask me if any one of them belongs to me. I took my case and tried speaking to him and he walked away. I went to the counter in front and spoke to a representative by the name of Michelle, she answer my question and activated my phone. The manager Buck was very rude and unprofessional. I have been a sprint customer for a long time and that type of service is really horrible. How can you give a customer a phone back without even tried to activate their phone.

We've had service for about 2 years and during that time, hundreds of dropped calls. I finally figured out it's because we use Wifi Calling to keep our account as affordable as we can. Apparently we can't use it but all other companies offer it and it poses no problems. We'll be getting much higher bills and this is not acceptable.

We've had service for about 2 years and during that time, hundreds of dropped calls. I finally figured out it's because we use Wifi Calling to keep our account as affordable as we can. Apparently we can't use it but all other companies offer it and it poses no problems. We'll be getting much higher bills and this is not acceptable.

We've had service for about 2 years and during that time, hundreds of dropped calls. I finally figured out it's because we use Wifi Calling to keep our account as affordable as we can. Apparently we can't use it but all other companies offer it and it poses no problems. We'll be getting much higher bills and this is not acceptable.

On Wednesday 2/7 I went to the Sprint store in the ***, I spoke to the manager Buck, I went to pick up my phone that I left there to be repaired upon receiving my phone I asked him for my case that I left he let me know he can not do nothing about that. I ask him to check the back he let me know thats not his department and the guys left. I inform him am not leaving with out my case cause I brought back their phone the way I took it. He became nasty and told me he cant do nothing so I should come back the next day. He gave me my phone with an attitude and ask me to put my apple id and password in, I told him I do not remember it and if he could check to see if he could get the phone on with out it. He gave me the phone with an attitude without even programming the phone let me know he can not help me. He walked away and I try to get his attention and he kept ignoring me. He went to the back in a room and kept ignoring. Eventually he brought three cases out and ask me if any one of them belongs to me. I took my case and tried speaking to him and he walked away. I went to the counter in front and spoke to a representative by the name of Michelle, she answer my question and activated my phone. The manager Buck was very rude and unprofessional. I have been a sprint customer for a long time and that type of service is really horrible. How can you give a customer a phone back without even tried to activate their phone.

On Wednesday 2/7 I went to the Sprint store in the ***, I spoke to the manager Buck, I went to pick up my phone that I left there to be repaired upon receiving my phone I asked him for my case that I left he let me know he can not do nothing about that. I ask him to check the back he let me know thats not his department and the guys left. I inform him am not leaving with out my case cause I brought back their phone the way I took it. He became nasty and told me he cant do nothing so I should come back the next day. He gave me my phone with an attitude and ask me to put my apple id and password in, I told him I do not remember it and if he could check to see if he could get the phone on with out it. He gave me the phone with an attitude without even programming the phone let me know he can not help me. He walked away and I try to get his attention and he kept ignoring me. He went to the back in a room and kept ignoring. Eventually he brought three cases out and ask me if any one of them belongs to me. I took my case and tried speaking to him and he walked away. I went to the counter in front and spoke to a representative by the name of Michelle, she answer my question and activated my phone. The manager Buck was very rude and unprofessional. I have been a sprint customer for a long time and that type of service is really horrible. How can you give a customer a phone back without even tried to activate their phone.

We've had service for about 2 years and during that time, hundreds of dropped calls. I finally figured out it's because we use Wifi Calling to keep our account as affordable as we can. Apparently we can't use it but all other companies offer it and it poses no problems. We'll be getting much higher bills and this is not acceptable.

We've had service for about 2 years and during that time, hundreds of dropped calls. I finally figured out it's because we use Wifi Calling to keep our account as affordable as we can. Apparently we can't use it but all other companies offer it and it poses no problems. We'll be getting much higher bills and this is not acceptable.

My husband passed away in February of 2016, I requested that I could cancel his phone line and bring in his leased phone. I was told the line could not be canceled until phone was returned. The company was to sent box to return phone in, but after numerous months and numerous phone calls requesting box to send phone back, I ended up paying over $600.00 and so canceled my services. Imagine my surprise when a $1,185.oo charge was put on my credit report!! I am disputing it of course, but I recommend people do not use Sprint.

My husband passed away in February of 2016, I requested that I could cancel his phone line and bring in his leased phone. I was told the line could not be canceled until phone was returned. The company was to sent box to return phone in, but after numerous months and numerous phone calls requesting box to send phone back, I ended up paying over $600.00 and so canceled my services. Imagine my surprise when a $1,185.oo charge was put on my credit report!! I am disputing it of course, but I recommend people do not use Sprint.