Sprint Now Part of T-Mobile

My husband passed away in February of 2016, I requested that I could cancel his phone line and bring in his leased phone. I was told the line could not be canceled until phone was returned. The company was to sent box to return phone in, but after numerous months and numerous phone calls requesting box to send phone back, I ended up paying over $600.00 and so canceled my services. Imagine my surprise when a $1,185.oo charge was put on my credit report!! I am disputing it of course, but I recommend people do not use Sprint.

My husband passed away in February of 2016, I requested that I could cancel his phone line and bring in his leased phone. I was told the line could not be canceled until phone was returned. The company was to sent box to return phone in, but after numerous months and numerous phone calls requesting box to send phone back, I ended up paying over $600.00 and so canceled my services. Imagine my surprise when a $1,185.oo charge was put on my credit report!! I am disputing it of course, but I recommend people do not use Sprint.

My husband passed away in February of 2016, I requested that I could cancel his phone line and bring in his leased phone. I was told the line could not be canceled until phone was returned. The company was to sent box to return phone in, but after numerous months and numerous phone calls requesting box to send phone back, I ended up paying over $600.00 and so canceled my services. Imagine my surprise when a $1,185.oo charge was put on my credit report!! I am disputing it of course, but I recommend people do not use Sprint.

The incompentence of this company is UNREAL. Charging people administrative fees every month when I have to spent 2 HOURS of my life every single month on the phone with your customer service “incompetent” representatives fixing my bill. I have 2 phone lines at a set price every single month and every single month Im charged $60.00 more then what my bill should be!!!! I feel like a broken record constantly calling to fix my bill and repeating the exact same thing from the previous month. You double tax people for 2 different states as well. I just caught that and it took 3 months to get a credit of 2 years worth of fraudulently double taxing. Thank GOD I don’t use autopay. Don’t ever use autopay with this crooked company, you will be sorry. Also, BEWARE if you over pay your bill due to sprints incompetent billing you will not receive your owed credit all at one time. They have know problem taking money from your bank account all at one time but they will only credit your account the money they owe you in increments of $50.00 a month. Do business elsewhere. Do NOT use sprint.

The incompentence of this company is UNREAL. Charging people administrative fees every month when I have to spent 2 HOURS of my life every single month on the phone with your customer service “incompetent” representatives fixing my bill. I have 2 phone lines at a set price every single month and every single month Im charged $60.00 more then what my bill should be!!!! I feel like a broken record constantly calling to fix my bill and repeating the exact same thing from the previous month. You double tax people for 2 different states as well. I just caught that and it took 3 months to get a credit of 2 years worth of fraudulently double taxing. Thank GOD I don’t use autopay. Don’t ever use autopay with this crooked company, you will be sorry. Also, BEWARE if you over pay your bill due to sprints incompetent billing you will not receive your owed credit all at one time. They have know problem taking money from your bank account all at one time but they will only credit your account the money they owe you in increments of $50.00 a month. Do business elsewhere. Do NOT use sprint.

The incompentence of this company is UNREAL. Charging people administrative fees every month when I have to spent 2 HOURS of my life every single month on the phone with your customer service “incompetent” representatives fixing my bill. I have 2 phone lines at a set price every single month and every single month Im charged $60.00 more then what my bill should be!!!! I feel like a broken record constantly calling to fix my bill and repeating the exact same thing from the previous month. You double tax people for 2 different states as well. I just caught that and it took 3 months to get a credit of 2 years worth of fraudulently double taxing. Thank GOD I don’t use autopay. Don’t ever use autopay with this crooked company, you will be sorry. Also, BEWARE if you over pay your bill due to sprints incompetent billing you will not receive your owed credit all at one time. They have know problem taking money from your bank account all at one time but they will only credit your account the money they owe you in increments of $50.00 a month. Do business elsewhere. Do NOT use sprint.

The incompentence of this company is UNREAL. Charging people administrative fees every month when I have to spent 2 HOURS of my life every single month on the phone with your customer service “incompetent” representatives fixing my bill. I have 2 phone lines at a set price every single month and every single month Im charged $60.00 more then what my bill should be!!!! I feel like a broken record constantly calling to fix my bill and repeating the exact same thing from the previous month. You double tax people for 2 different states as well. I just caught that and it took 3 months to get a credit of 2 years worth of fraudulently double taxing. Thank GOD I don’t use autopay. Don’t ever use autopay with this crooked company, you will be sorry. Also, BEWARE if you over pay your bill due to sprints incompetent billing you will not receive your owed credit all at one time. They have know problem taking money from your bank account all at one time but they will only credit your account the money they owe you in increments of $50.00 a month. Do business elsewhere. Do NOT use sprint.

The incompentence of this company is UNREAL. Charging people administrative fees every month when I have to spent 2 HOURS of my life every single month on the phone with your customer service “incompetent” representatives fixing my bill. I have 2 phone lines at a set price every single month and every single month Im charged $60.00 more then what my bill should be!!!! I feel like a broken record constantly calling to fix my bill and repeating the exact same thing from the previous month. You double tax people for 2 different states as well. I just caught that and it took 3 months to get a credit of 2 years worth of fraudulently double taxing. Thank GOD I don’t use autopay. Don’t ever use autopay with this crooked company, you will be sorry. Also, BEWARE if you over pay your bill due to sprints incompetent billing you will not receive your owed credit all at one time. They have know problem taking money from your bank account all at one time but they will only credit your account the money they owe you in increments of $50.00 a month. Do business elsewhere. Do NOT use sprint.

Let me begin by saying, my wife and I have been customers of Sprint for over 14 years. But in this one year my family has leased 3 new phones from Sprint. The first they accused us of never returning and tried to charge us for. It turns out we handed it physically to a customer service rep at their store.
The second they claimed they never received in the mail. We produced proof that we had and suddenly, poof! the phone magically made an appearance in their system. But only after hours and hours of repeated visits to the store, calling the the customer abuser center, and wasting endless hours of time I could have been doing something else. Be aware that not all stores are "corporate" stores. While it is not a given, my experience is that every communication problem is compounded when dealing with a franchise store.
Finally, the new phone my wfe ordered arrives not functioning at all (as in will not start). So we return it as per their instructions. So what does Sprint do? Why, they charge us for that phone because "it would not function when received." Are you kidding me? That is the very reason we returned it! The next 3 phone calls of frustrating conversations with reps who keep saying, "we absolutely can help you with that problem," and I am ready to scream! Oh wait, there's more. The third conversation when we have waited over 35 minutes for a supervisor, she wants us to take her word for it that she "would never jeopardize her job by lying to us." Are you joking? That is all Sprint has done in every conversation we have had! Next the supervisor "Regine?", calls back and repeats the exact same claim that the phone was not functional when returned it. Yes, that is precisely the reason we returned it. You told us exactly how to do that! You cannot make this stuff up!!!
I see some patterns here. Phones disappear the reappear. Conversations that are supposedly recorded, never happened, or they have no record. The resolution promised in 3 to 5 days not only does not happen, there is now no record those conversations ever took place. Most disturbing is the repeated refrain that the person you are speaking with cannot or does not have the ability to access the very information in their own computer system at Sprint.
Their service is fatally flawed. By now I have realized this is intentional, cost effective, status quo procedure at Sprint. How sad that they devalue their customers to this extent. And now I am stuned to discover they have an A- rating from the Revdex.com. How? 595 negatve reviews to 1 positive one. How is that an A- grade?

Let me begin by saying, my wife and I have been customers of Sprint for over 14 years. But in this one year my family has leased 3 new phones from Sprint. The first they accused us of never returning and tried to charge us for. It turns out we handed it physically to a customer service rep at their store.
The second they claimed they never received in the mail. We produced proof that we had and suddenly, poof! the phone magically made an appearance in their system. But only after hours and hours of repeated visits to the store, calling the the customer abuser center, and wasting endless hours of time I could have been doing something else. Be aware that not all stores are "corporate" stores. While it is not a given, my experience is that every communication problem is compounded when dealing with a franchise store.
Finally, the new phone my wfe ordered arrives not functioning at all (as in will not start). So we return it as per their instructions. So what does Sprint do? Why, they charge us for that phone because "it would not function when received." Are you kidding me? That is the very reason we returned it! The next 3 phone calls of frustrating conversations with reps who keep saying, "we absolutely can help you with that problem," and I am ready to scream! Oh wait, there's more. The third conversation when we have waited over 35 minutes for a supervisor, she wants us to take her word for it that she "would never jeopardize her job by lying to us." Are you joking? That is all Sprint has done in every conversation we have had! Next the supervisor "Regine?", calls back and repeats the exact same claim that the phone was not functional when returned it. Yes, that is precisely the reason we returned it. You told us exactly how to do that! You cannot make this stuff up!!!
I see some patterns here. Phones disappear the reappear. Conversations that are supposedly recorded, never happened, or they have no record. The resolution promised in 3 to 5 days not only does not happen, there is now no record those conversations ever took place. Most disturbing is the repeated refrain that the person you are speaking with cannot or does not have the ability to access the very information in their own computer system at Sprint.
Their service is fatally flawed. By now I have realized this is intentional, cost effective, status quo procedure at Sprint. How sad that they devalue their customers to this extent. And now I am stuned to discover they have an A- rating from the Revdex.com. How? 595 negatve reviews to 1 positive one. How is that an A- grade?

Let me begin by saying, my wife and I have been customers of Sprint for over 14 years. But in this one year my family has leased 3 new phones from Sprint. The first they accused us of never returning and tried to charge us for. It turns out we handed it physically to a customer service rep at their store.
The second they claimed they never received in the mail. We produced proof that we had and suddenly, poof! the phone magically made an appearance in their system. But only after hours and hours of repeated visits to the store, calling the the customer abuser center, and wasting endless hours of time I could have been doing something else. Be aware that not all stores are "corporate" stores. While it is not a given, my experience is that every communication problem is compounded when dealing with a franchise store.
Finally, the new phone my wfe ordered arrives not functioning at all (as in will not start). So we return it as per their instructions. So what does Sprint do? Why, they charge us for that phone because "it would not function when received." Are you kidding me? That is the very reason we returned it! The next 3 phone calls of frustrating conversations with reps who keep saying, "we absolutely can help you with that problem," and I am ready to scream! Oh wait, there's more. The third conversation when we have waited over 35 minutes for a supervisor, she wants us to take her word for it that she "would never jeopardize her job by lying to us." Are you joking? That is all Sprint has done in every conversation we have had! Next the supervisor "Regine?", calls back and repeats the exact same claim that the phone was not functional when returned it. Yes, that is precisely the reason we returned it. You told us exactly how to do that! You cannot make this stuff up!!!
I see some patterns here. Phones disappear the reappear. Conversations that are supposedly recorded, never happened, or they have no record. The resolution promised in 3 to 5 days not only does not happen, there is now no record those conversations ever took place. Most disturbing is the repeated refrain that the person you are speaking with cannot or does not have the ability to access the very information in their own computer system at Sprint.
Their service is fatally flawed. By now I have realized this is intentional, cost effective, status quo procedure at Sprint. How sad that they devalue their customers to this extent. And now I am stuned to discover they have an A- rating from the Revdex.com. How? 595 negatve reviews to 1 positive one. How is that an A- grade?

Let me begin by saying, my wife and I have been customers of Sprint for over 14 years. But in this one year my family has leased 3 new phones from Sprint. The first they accused us of never returning and tried to charge us for. It turns out we handed it physically to a customer service rep at their store.
The second they claimed they never received in the mail. We produced proof that we had and suddenly, poof! the phone magically made an appearance in their system. But only after hours and hours of repeated visits to the store, calling the the customer abuser center, and wasting endless hours of time I could have been doing something else. Be aware that not all stores are "corporate" stores. While it is not a given, my experience is that every communication problem is compounded when dealing with a franchise store.
Finally, the new phone my wfe ordered arrives not functioning at all (as in will not start). So we return it as per their instructions. So what does Sprint do? Why, they charge us for that phone because "it would not function when received." Are you kidding me? That is the very reason we returned it! The next 3 phone calls of frustrating conversations with reps who keep saying, "we absolutely can help you with that problem," and I am ready to scream! Oh wait, there's more. The third conversation when we have waited over 35 minutes for a supervisor, she wants us to take her word for it that she "would never jeopardize her job by lying to us." Are you joking? That is all Sprint has done in every conversation we have had! Next the supervisor "Regine?", calls back and repeats the exact same claim that the phone was not functional when returned it. Yes, that is precisely the reason we returned it. You told us exactly how to do that! You cannot make this stuff up!!!
I see some patterns here. Phones disappear the reappear. Conversations that are supposedly recorded, never happened, or they have no record. The resolution promised in 3 to 5 days not only does not happen, there is now no record those conversations ever took place. Most disturbing is the repeated refrain that the person you are speaking with cannot or does not have the ability to access the very information in their own computer system at Sprint.
Their service is fatally flawed. By now I have realized this is intentional, cost effective, status quo procedure at Sprint. How sad that they devalue their customers to this extent. And now I am stuned to discover they have an A- rating from the Revdex.com. How? 595 negatve reviews to 1 positive one. How is that an A- grade?

Let me begin by saying, my wife and I have been customers of Sprint for over 14 years. But in this one year my family has leased 3 new phones from Sprint. The first they accused us of never returning and tried to charge us for. It turns out we handed it physically to a customer service rep at their store.
The second they claimed they never received in the mail. We produced proof that we had and suddenly, poof! the phone magically made an appearance in their system. But only after hours and hours of repeated visits to the store, calling the the customer abuser center, and wasting endless hours of time I could have been doing something else. Be aware that not all stores are "corporate" stores. While it is not a given, my experience is that every communication problem is compounded when dealing with a franchise store.
Finally, the new phone my wfe ordered arrives not functioning at all (as in will not start). So we return it as per their instructions. So what does Sprint do? Why, they charge us for that phone because "it would not function when received." Are you kidding me? That is the very reason we returned it! The next 3 phone calls of frustrating conversations with reps who keep saying, "we absolutely can help you with that problem," and I am ready to scream! Oh wait, there's more. The third conversation when we have waited over 35 minutes for a supervisor, she wants us to take her word for it that she "would never jeopardize her job by lying to us." Are you joking? That is all Sprint has done in every conversation we have had! Next the supervisor "Regine?", calls back and repeats the exact same claim that the phone was not functional when returned it. Yes, that is precisely the reason we returned it. You told us exactly how to do that! You cannot make this stuff up!!!
I see some patterns here. Phones disappear the reappear. Conversations that are supposedly recorded, never happened, or they have no record. The resolution promised in 3 to 5 days not only does not happen, there is now no record those conversations ever took place. Most disturbing is the repeated refrain that the person you are speaking with cannot or does not have the ability to access the very information in their own computer system at Sprint.
Their service is fatally flawed. By now I have realized this is intentional, cost effective, status quo procedure at Sprint. How sad that they devalue their customers to this extent. And now I am stuned to discover they have an A- rating from the Revdex.com. How? 595 negatve reviews to 1 positive one. How is that an A- grade?

I am beyond frustrated with Sprint. I called in today to get my 6th line deactivated since we have never used it and have the phone lease put under my line since I have been using the phone since we got it. Seems pretty straight forward right............ Yea Sprint caused me such a headache and disabled my phone for hours. When I get to a phone to call them, the agent Sholanda tried to seek help from her manager Joe and they both try to hand me off to technical support. When I ask to speak to her manager he does not want to speak with me and tried to get Sholanda to send me to tech support. When he finally gets on the line he just starts talking and telling me what is going on with my account with out asking me what the issue is. Once I tell him to please let me talk so he can understand what is going on, he actually was able to see the issue and corrected it without transferring me. But the whole frustration is, why not listen to your customers. I was out of my phone from my kids for hours and Sprint agents just wanted to keep transferring me around. I am looking for a different provider.

I am beyond frustrated with Sprint. I called in today to get my 6th line deactivated since we have never used it and have the phone lease put under my line since I have been using the phone since we got it. Seems pretty straight forward right............ Yea Sprint caused me such a headache and disabled my phone for hours. When I get to a phone to call them, the agent Sholanda tried to seek help from her manager Joe and they both try to hand me off to technical support. When I ask to speak to her manager he does not want to speak with me and tried to get Sholanda to send me to tech support. When he finally gets on the line he just starts talking and telling me what is going on with my account with out asking me what the issue is. Once I tell him to please let me talk so he can understand what is going on, he actually was able to see the issue and corrected it without transferring me. But the whole frustration is, why not listen to your customers. I was out of my phone from my kids for hours and Sprint agents just wanted to keep transferring me around. I am looking for a different provider.

I am beyond frustrated with Sprint. I called in today to get my 6th line deactivated since we have never used it and have the phone lease put under my line since I have been using the phone since we got it. Seems pretty straight forward right............ Yea Sprint caused me such a headache and disabled my phone for hours. When I get to a phone to call them, the agent Sholanda tried to seek help from her manager Joe and they both try to hand me off to technical support. When I ask to speak to her manager he does not want to speak with me and tried to get Sholanda to send me to tech support. When he finally gets on the line he just starts talking and telling me what is going on with my account with out asking me what the issue is. Once I tell him to please let me talk so he can understand what is going on, he actually was able to see the issue and corrected it without transferring me. But the whole frustration is, why not listen to your customers. I was out of my phone from my kids for hours and Sprint agents just wanted to keep transferring me around. I am looking for a different provider.

I am beyond frustrated with Sprint. I called in today to get my 6th line deactivated since we have never used it and have the phone lease put under my line since I have been using the phone since we got it. Seems pretty straight forward right............ Yea Sprint caused me such a headache and disabled my phone for hours. When I get to a phone to call them, the agent Sholanda tried to seek help from her manager Joe and they both try to hand me off to technical support. When I ask to speak to her manager he does not want to speak with me and tried to get Sholanda to send me to tech support. When he finally gets on the line he just starts talking and telling me what is going on with my account with out asking me what the issue is. Once I tell him to please let me talk so he can understand what is going on, he actually was able to see the issue and corrected it without transferring me. But the whole frustration is, why not listen to your customers. I was out of my phone from my kids for hours and Sprint agents just wanted to keep transferring me around. I am looking for a different provider.

I am beyond frustrated with Sprint. I called in today to get my 6th line deactivated since we have never used it and have the phone lease put under my line since I have been using the phone since we got it. Seems pretty straight forward right............ Yea Sprint caused me such a headache and disabled my phone for hours. When I get to a phone to call them, the agent Sholanda tried to seek help from her manager Joe and they both try to hand me off to technical support. When I ask to speak to her manager he does not want to speak with me and tried to get Sholanda to send me to tech support. When he finally gets on the line he just starts talking and telling me what is going on with my account with out asking me what the issue is. Once I tell him to please let me talk so he can understand what is going on, he actually was able to see the issue and corrected it without transferring me. But the whole frustration is, why not listen to your customers. I was out of my phone from my kids for hours and Sprint agents just wanted to keep transferring me around. I am looking for a different provider.

I’m not quite sure how Sprint has anything higher than a F rating. They must have paid reviews or bots performing fake reviews of some sorts. I have been a stupid customer for over 12 years and have been treated like gum on the bottom of their shoe this week dealing with seven different reprentatives and four different managers who supposively were going to resolve an ongoing issue which seemed as though a simple problem requiring a simple resolve, but instead I was tossed around with fake answers and fake dates like an uneducated rag doll for six consecutive days. Soon as my contract is up I will be going to Verizon or elsewhere with my family plan as well.

I’m not quite sure how Sprint has anything higher than a F rating. They must have paid reviews or bots performing fake reviews of some sorts. I have been a stupid customer for over 12 years and have been treated like gum on the bottom of their shoe this week dealing with seven different reprentatives and four different managers who supposively were going to resolve an ongoing issue which seemed as though a simple problem requiring a simple resolve, but instead I was tossed around with fake answers and fake dates like an uneducated rag doll for six consecutive days. Soon as my contract is up I will be going to Verizon or elsewhere with my family plan as well.