Sprint Now Part of T-Mobile

I’m not quite sure how Sprint has anything higher than a F rating. They must have paid reviews or bots performing fake reviews of some sorts. I have been a stupid customer for over 12 years and have been treated like gum on the bottom of their shoe this week dealing with seven different reprentatives and four different managers who supposively were going to resolve an ongoing issue which seemed as though a simple problem requiring a simple resolve, but instead I was tossed around with fake answers and fake dates like an uneducated rag doll for six consecutive days. Soon as my contract is up I will be going to Verizon or elsewhere with my family plan as well.

I opened an account with Sprint on 12/06/2017. While in the store I asked if I would have reception at my house because I live in a rural area; I was told yes. From the moment I was back home my reception was non-existent. I couldn't make or receive phone calls, text messages, or any data. I called Sprint and they wanted me to try a reset procedure. I did, but to no avail. They wanted me to keep the phones in order to try several more resets over the course of the next 24-48 hours, even though I was certain it wasn't the phone but location, because each time I would drive 1 mile from my house I would receive multiple text messages and now I could make phone calls. Eventually I told them I needed to cancel my contract and return the phones. I received conflicting information from the Sprint help line and from the physical retail store as how to do it. Each one told me the other one had to do it. Finally I was able to cancel my contract, but then the charges started to appear on my credit card statement. After 7 weeks of continually contacting them (at least 6 times with a wait period of 3-5 days for the money to appear), of them telling me they would have their supervisor call me back (and they never did), of being transferred from one department to another, I received a partial refund. Now they are telling me it is because of my lease on the devices (that never worked) for 2 days (a time period that occurred because they wanted me to hold on to the devices so they could reset them multiple times). I feel that is unfair and not right for them to promise and then under deliver and then charge me for their mistake.

I opened an account with Sprint on 12/06/2017. While in the store I asked if I would have reception at my house because I live in a rural area; I was told yes. From the moment I was back home my reception was non-existent. I couldn't make or receive phone calls, text messages, or any data. I called Sprint and they wanted me to try a reset procedure. I did, but to no avail. They wanted me to keep the phones in order to try several more resets over the course of the next 24-48 hours, even though I was certain it wasn't the phone but location, because each time I would drive 1 mile from my house I would receive multiple text messages and now I could make phone calls. Eventually I told them I needed to cancel my contract and return the phones. I received conflicting information from the Sprint help line and from the physical retail store as how to do it. Each one told me the other one had to do it. Finally I was able to cancel my contract, but then the charges started to appear on my credit card statement. After 7 weeks of continually contacting them (at least 6 times with a wait period of 3-5 days for the money to appear), of them telling me they would have their supervisor call me back (and they never did), of being transferred from one department to another, I received a partial refund. Now they are telling me it is because of my lease on the devices (that never worked) for 2 days (a time period that occurred because they wanted me to hold on to the devices so they could reset them multiple times). I feel that is unfair and not right for them to promise and then under deliver and then charge me for their mistake.

I opened an account with Sprint on 12/06/2017. While in the store I asked if I would have reception at my house because I live in a rural area; I was told yes. From the moment I was back home my reception was non-existent. I couldn't make or receive phone calls, text messages, or any data. I called Sprint and they wanted me to try a reset procedure. I did, but to no avail. They wanted me to keep the phones in order to try several more resets over the course of the next 24-48 hours, even though I was certain it wasn't the phone but location, because each time I would drive 1 mile from my house I would receive multiple text messages and now I could make phone calls. Eventually I told them I needed to cancel my contract and return the phones. I received conflicting information from the Sprint help line and from the physical retail store as how to do it. Each one told me the other one had to do it. Finally I was able to cancel my contract, but then the charges started to appear on my credit card statement. After 7 weeks of continually contacting them (at least 6 times with a wait period of 3-5 days for the money to appear), of them telling me they would have their supervisor call me back (and they never did), of being transferred from one department to another, I received a partial refund. Now they are telling me it is because of my lease on the devices (that never worked) for 2 days (a time period that occurred because they wanted me to hold on to the devices so they could reset them multiple times). I feel that is unfair and not right for them to promise and then under deliver and then charge me for their mistake.

I’m not quite sure how Sprint has anything higher than a F rating. They must have paid reviews or bots performing fake reviews of some sorts. I have been a stupid customer for over 12 years and have been treated like gum on the bottom of their shoe this week dealing with seven different reprentatives and four different managers who supposively were going to resolve an ongoing issue which seemed as though a simple problem requiring a simple resolve, but instead I was tossed around with fake answers and fake dates like an uneducated rag doll for six consecutive days. Soon as my contract is up I will be going to Verizon or elsewhere with my family plan as well.

I’m not quite sure how Sprint has anything higher than a F rating. They must have paid reviews or bots performing fake reviews of some sorts. I have been a stupid customer for over 12 years and have been treated like gum on the bottom of their shoe this week dealing with seven different reprentatives and four different managers who supposively were going to resolve an ongoing issue which seemed as though a simple problem requiring a simple resolve, but instead I was tossed around with fake answers and fake dates like an uneducated rag doll for six consecutive days. Soon as my contract is up I will be going to Verizon or elsewhere with my family plan as well.

I opened an account with Sprint on 12/06/2017. While in the store I asked if I would have reception at my house because I live in a rural area; I was told yes. From the moment I was back home my reception was non-existent. I couldn't make or receive phone calls, text messages, or any data. I called Sprint and they wanted me to try a reset procedure. I did, but to no avail. They wanted me to keep the phones in order to try several more resets over the course of the next 24-48 hours, even though I was certain it wasn't the phone but location, because each time I would drive 1 mile from my house I would receive multiple text messages and now I could make phone calls. Eventually I told them I needed to cancel my contract and return the phones. I received conflicting information from the Sprint help line and from the physical retail store as how to do it. Each one told me the other one had to do it. Finally I was able to cancel my contract, but then the charges started to appear on my credit card statement. After 7 weeks of continually contacting them (at least 6 times with a wait period of 3-5 days for the money to appear), of them telling me they would have their supervisor call me back (and they never did), of being transferred from one department to another, I received a partial refund. Now they are telling me it is because of my lease on the devices (that never worked) for 2 days (a time period that occurred because they wanted me to hold on to the devices so they could reset them multiple times). I feel that is unfair and not right for them to promise and then under deliver and then charge me for their mistake.

I opened an account with Sprint on 12/06/2017. While in the store I asked if I would have reception at my house because I live in a rural area; I was told yes. From the moment I was back home my reception was non-existent. I couldn't make or receive phone calls, text messages, or any data. I called Sprint and they wanted me to try a reset procedure. I did, but to no avail. They wanted me to keep the phones in order to try several more resets over the course of the next 24-48 hours, even though I was certain it wasn't the phone but location, because each time I would drive 1 mile from my house I would receive multiple text messages and now I could make phone calls. Eventually I told them I needed to cancel my contract and return the phones. I received conflicting information from the Sprint help line and from the physical retail store as how to do it. Each one told me the other one had to do it. Finally I was able to cancel my contract, but then the charges started to appear on my credit card statement. After 7 weeks of continually contacting them (at least 6 times with a wait period of 3-5 days for the money to appear), of them telling me they would have their supervisor call me back (and they never did), of being transferred from one department to another, I received a partial refund. Now they are telling me it is because of my lease on the devices (that never worked) for 2 days (a time period that occurred because they wanted me to hold on to the devices so they could reset them multiple times). I feel that is unfair and not right for them to promise and then under deliver and then charge me for their mistake.

I have been a customer with Sprint since 2003. I can’t say I have stayed for any reason other than it has met my needs and I have felt has been reasonable as far as cost. Recently I called questioning why my bill was now close to $300/month. I had noticed that I have been paying $10/line (5 lines) per month for Premium Data. I called and was told by one representative that was just the cost of doing business with Sprint but I had been paying the fee for 2 years so why was I concerned now. I was ready to cancel. I called back to do so and the representative offered a new plan. She told me that the premium data charge was for use of the hot spot. This infuriated me because I have called multiple times, as has my husband, to request adding a hot spot and decided against it after hearing the price. All along we had been paying but never new and NEVER utilized it. A total of $1400+ for something we didn’t even know we had – well played Sprint.
I decided to stay but to change plans. Without going in to the exhausting details of what happened since then, I am now currently writing you while on hold with the 7th representative in one day and going on my 4th hour. The amazing thing is that, talking to 7 different individuals in 3 different departments, no one has offered the same explanation for all the issues I’m dealing with. ALL I want to do is utilize the 50% off upgrade credit provided to me by the rep when I called to change the service. I am trying to upgrade my Note S4 to an S8 using the 50% off. That is it and that has resulted in 4 hours, 7 reps and still no resolution. This is absolutely unacceptable costumer service. Each rep said thank you for being a customer since 2003 but that is quickly closing in on an end date. I suspect by April of this year, I will have changed services because I need to add a line and God help me when I call customer service.
After my last call, I learned that a fraud alert was placed on my account because the rep I spoke to on Monday sent me a Magic Box as a special offer. I now have something that I have no clue what it’s for, a fraud alert on my account and now nothing can be done to get me a new phone until Tuesday (today is Saturday). Now please tell me, does this seem acceptable to you that the customer is dealing with all of this thanks to something a Sprint employee did? Ya’ll need to be better.
*** It is now Wednesday (ltr written Saturday), the issue is still not resolved. I cannot reach anyone at Sprint that can contact Haley who was working on the issue. I have now had to tell the whole story 3 times this morning. Still no new phone. Ridiculous is an understatement.

I have been a customer with Sprint since 2003. I can’t say I have stayed for any reason other than it has met my needs and I have felt has been reasonable as far as cost. Recently I called questioning why my bill was now close to $300/month. I had noticed that I have been paying $10/line (5 lines) per month for Premium Data. I called and was told by one representative that was just the cost of doing business with Sprint but I had been paying the fee for 2 years so why was I concerned now. I was ready to cancel. I called back to do so and the representative offered a new plan. She told me that the premium data charge was for use of the hot spot. This infuriated me because I have called multiple times, as has my husband, to request adding a hot spot and decided against it after hearing the price. All along we had been paying but never new and NEVER utilized it. A total of $1400+ for something we didn’t even know we had – well played Sprint.
I decided to stay but to change plans. Without going in to the exhausting details of what happened since then, I am now currently writing you while on hold with the 7th representative in one day and going on my 4th hour. The amazing thing is that, talking to 7 different individuals in 3 different departments, no one has offered the same explanation for all the issues I’m dealing with. ALL I want to do is utilize the 50% off upgrade credit provided to me by the rep when I called to change the service. I am trying to upgrade my Note S4 to an S8 using the 50% off. That is it and that has resulted in 4 hours, 7 reps and still no resolution. This is absolutely unacceptable costumer service. Each rep said thank you for being a customer since 2003 but that is quickly closing in on an end date. I suspect by April of this year, I will have changed services because I need to add a line and God help me when I call customer service.
After my last call, I learned that a fraud alert was placed on my account because the rep I spoke to on Monday sent me a Magic Box as a special offer. I now have something that I have no clue what it’s for, a fraud alert on my account and now nothing can be done to get me a new phone until Tuesday (today is Saturday). Now please tell me, does this seem acceptable to you that the customer is dealing with all of this thanks to something a Sprint employee did? Ya’ll need to be better.
*** It is now Wednesday (ltr written Saturday), the issue is still not resolved. I cannot reach anyone at Sprint that can contact Haley who was working on the issue. I have now had to tell the whole story 3 times this morning. Still no new phone. Ridiculous is an understatement.

I have been a customer with Sprint since 2003. I can’t say I have stayed for any reason other than it has met my needs and I have felt has been reasonable as far as cost. Recently I called questioning why my bill was now close to $300/month. I had noticed that I have been paying $10/line (5 lines) per month for Premium Data. I called and was told by one representative that was just the cost of doing business with Sprint but I had been paying the fee for 2 years so why was I concerned now. I was ready to cancel. I called back to do so and the representative offered a new plan. She told me that the premium data charge was for use of the hot spot. This infuriated me because I have called multiple times, as has my husband, to request adding a hot spot and decided against it after hearing the price. All along we had been paying but never new and NEVER utilized it. A total of $1400+ for something we didn’t even know we had – well played Sprint.
I decided to stay but to change plans. Without going in to the exhausting details of what happened since then, I am now currently writing you while on hold with the 7th representative in one day and going on my 4th hour. The amazing thing is that, talking to 7 different individuals in 3 different departments, no one has offered the same explanation for all the issues I’m dealing with. ALL I want to do is utilize the 50% off upgrade credit provided to me by the rep when I called to change the service. I am trying to upgrade my Note S4 to an S8 using the 50% off. That is it and that has resulted in 4 hours, 7 reps and still no resolution. This is absolutely unacceptable costumer service. Each rep said thank you for being a customer since 2003 but that is quickly closing in on an end date. I suspect by April of this year, I will have changed services because I need to add a line and God help me when I call customer service.
After my last call, I learned that a fraud alert was placed on my account because the rep I spoke to on Monday sent me a Magic Box as a special offer. I now have something that I have no clue what it’s for, a fraud alert on my account and now nothing can be done to get me a new phone until Tuesday (today is Saturday). Now please tell me, does this seem acceptable to you that the customer is dealing with all of this thanks to something a Sprint employee did? Ya’ll need to be better.
*** It is now Wednesday (ltr written Saturday), the issue is still not resolved. I cannot reach anyone at Sprint that can contact Haley who was working on the issue. I have now had to tell the whole story 3 times this morning. Still no new phone. Ridiculous is an understatement.

I have been a customer with Sprint since 2003. I can’t say I have stayed for any reason other than it has met my needs and I have felt has been reasonable as far as cost. Recently I called questioning why my bill was now close to $300/month. I had noticed that I have been paying $10/line (5 lines) per month for Premium Data. I called and was told by one representative that was just the cost of doing business with Sprint but I had been paying the fee for 2 years so why was I concerned now. I was ready to cancel. I called back to do so and the representative offered a new plan. She told me that the premium data charge was for use of the hot spot. This infuriated me because I have called multiple times, as has my husband, to request adding a hot spot and decided against it after hearing the price. All along we had been paying but never new and NEVER utilized it. A total of $1400+ for something we didn’t even know we had – well played Sprint.
I decided to stay but to change plans. Without going in to the exhausting details of what happened since then, I am now currently writing you while on hold with the 7th representative in one day and going on my 4th hour. The amazing thing is that, talking to 7 different individuals in 3 different departments, no one has offered the same explanation for all the issues I’m dealing with. ALL I want to do is utilize the 50% off upgrade credit provided to me by the rep when I called to change the service. I am trying to upgrade my Note S4 to an S8 using the 50% off. That is it and that has resulted in 4 hours, 7 reps and still no resolution. This is absolutely unacceptable costumer service. Each rep said thank you for being a customer since 2003 but that is quickly closing in on an end date. I suspect by April of this year, I will have changed services because I need to add a line and God help me when I call customer service.
After my last call, I learned that a fraud alert was placed on my account because the rep I spoke to on Monday sent me a Magic Box as a special offer. I now have something that I have no clue what it’s for, a fraud alert on my account and now nothing can be done to get me a new phone until Tuesday (today is Saturday). Now please tell me, does this seem acceptable to you that the customer is dealing with all of this thanks to something a Sprint employee did? Ya’ll need to be better.
*** It is now Wednesday (ltr written Saturday), the issue is still not resolved. I cannot reach anyone at Sprint that can contact Haley who was working on the issue. I have now had to tell the whole story 3 times this morning. Still no new phone. Ridiculous is an understatement.

I have been a customer with Sprint since 2003. I can’t say I have stayed for any reason other than it has met my needs and I have felt has been reasonable as far as cost. Recently I called questioning why my bill was now close to $300/month. I had noticed that I have been paying $10/line (5 lines) per month for Premium Data. I called and was told by one representative that was just the cost of doing business with Sprint but I had been paying the fee for 2 years so why was I concerned now. I was ready to cancel. I called back to do so and the representative offered a new plan. She told me that the premium data charge was for use of the hot spot. This infuriated me because I have called multiple times, as has my husband, to request adding a hot spot and decided against it after hearing the price. All along we had been paying but never new and NEVER utilized it. A total of $1400+ for something we didn’t even know we had – well played Sprint.
I decided to stay but to change plans. Without going in to the exhausting details of what happened since then, I am now currently writing you while on hold with the 7th representative in one day and going on my 4th hour. The amazing thing is that, talking to 7 different individuals in 3 different departments, no one has offered the same explanation for all the issues I’m dealing with. ALL I want to do is utilize the 50% off upgrade credit provided to me by the rep when I called to change the service. I am trying to upgrade my Note S4 to an S8 using the 50% off. That is it and that has resulted in 4 hours, 7 reps and still no resolution. This is absolutely unacceptable costumer service. Each rep said thank you for being a customer since 2003 but that is quickly closing in on an end date. I suspect by April of this year, I will have changed services because I need to add a line and God help me when I call customer service.
After my last call, I learned that a fraud alert was placed on my account because the rep I spoke to on Monday sent me a Magic Box as a special offer. I now have something that I have no clue what it’s for, a fraud alert on my account and now nothing can be done to get me a new phone until Tuesday (today is Saturday). Now please tell me, does this seem acceptable to you that the customer is dealing with all of this thanks to something a Sprint employee did? Ya’ll need to be better.
*** It is now Wednesday (ltr written Saturday), the issue is still not resolved. I cannot reach anyone at Sprint that can contact Haley who was working on the issue. I have now had to tell the whole story 3 times this morning. Still no new phone. Ridiculous is an understatement.

Terribly disappointed in @Sprint "CARE" once again. After 4 transfers and 2 1/2 HOURS, I was hung up on by the "MANAGER" Raymond (No last name) I am a loyal customer for over 10 years.
After paying $200 month for 3 lines, I started shopping around, especially since @Sprint does not offer the same promotions to loyal customers as they do for new customers! (Promo now for $100 up to 5 lines -Until 3/31/19 then $160 + $20 for Note 8's each)
I'm done with Sprint! AT&T here I come. $150 for 4 lines and $20 per month for new Note 8s! (To match Sprints deal + FREE Samsung Gear 2 watches!)
So long @Sprint, you had your shot, but I guess loyal customers are not worth treating right.

Terribly disappointed in @Sprint "CARE" once again. After 4 transfers and 2 1/2 HOURS, I was hung up on by the "MANAGER" Raymond (No last name) I am a loyal customer for over 10 years.
After paying $200 month for 3 lines, I started shopping around, especially since @Sprint does not offer the same promotions to loyal customers as they do for new customers! (Promo now for $100 up to 5 lines -Until 3/31/19 then $160 + $20 for Note 8's each)
I'm done with Sprint! AT&T here I come. $150 for 4 lines and $20 per month for new Note 8s! (To match Sprints deal + FREE Samsung Gear 2 watches!)
So long @Sprint, you had your shot, but I guess loyal customers are not worth treating right.

Terribly disappointed in @Sprint "CARE" once again. After 4 transfers and 2 1/2 HOURS, I was hung up on by the "MANAGER" Raymond (No last name) I am a loyal customer for over 10 years.
After paying $200 month for 3 lines, I started shopping around, especially since @Sprint does not offer the same promotions to loyal customers as they do for new customers! (Promo now for $100 up to 5 lines -Until 3/31/19 then $160 + $20 for Note 8's each)
I'm done with Sprint! AT&T here I come. $150 for 4 lines and $20 per month for new Note 8s! (To match Sprints deal + FREE Samsung Gear 2 watches!)
So long @Sprint, you had your shot, but I guess loyal customers are not worth treating right.

Terribly disappointed in @Sprint "CARE" once again. After 4 transfers and 2 1/2 HOURS, I was hung up on by the "MANAGER" Raymond (No last name) I am a loyal customer for over 10 years.
After paying $200 month for 3 lines, I started shopping around, especially since @Sprint does not offer the same promotions to loyal customers as they do for new customers! (Promo now for $100 up to 5 lines -Until 3/31/19 then $160 + $20 for Note 8's each)
I'm done with Sprint! AT&T here I come. $150 for 4 lines and $20 per month for new Note 8s! (To match Sprints deal + FREE Samsung Gear 2 watches!)
So long @Sprint, you had your shot, but I guess loyal customers are not worth treating right.

Terribly disappointed in @Sprint "CARE" once again. After 4 transfers and 2 1/2 HOURS, I was hung up on by the "MANAGER" Raymond (No last name) I am a loyal customer for over 10 years.
After paying $200 month for 3 lines, I started shopping around, especially since @Sprint does not offer the same promotions to loyal customers as they do for new customers! (Promo now for $100 up to 5 lines -Until 3/31/19 then $160 + $20 for Note 8's each)
I'm done with Sprint! AT&T here I come. $150 for 4 lines and $20 per month for new Note 8s! (To match Sprints deal + FREE Samsung Gear 2 watches!)
So long @Sprint, you had your shot, but I guess loyal customers are not worth treating right.

Sprint customer service is overseas. The customer service appears to be reading from a script. When you complain, they read the script word by word, intentionally slowly (to waste your time). They will submit and make multiple unnecessary credit checks, and will ruin your credit. They will hang up on you. The Sprint store will claim you need to call customer service. After being transferred and often hung up on intentionally on their side - they will eventually direct you back to the physical store location. And when you go to the store, they will tell you only online help or phone help is available for your issue. And you waste your time again. Sprint has no respect nor real concern for their customers. They use a lot of subtle techniques to basically "tire you out". A terrible company and a customer service trained more in "making customers shut up" rather than actually helping anything.

Sprint customer service is overseas. The customer service appears to be reading from a script. When you complain, they read the script word by word, intentionally slowly (to waste your time). They will submit and make multiple unnecessary credit checks, and will ruin your credit. They will hang up on you. The Sprint store will claim you need to call customer service. After being transferred and often hung up on intentionally on their side - they will eventually direct you back to the physical store location. And when you go to the store, they will tell you only online help or phone help is available for your issue. And you waste your time again. Sprint has no respect nor real concern for their customers. They use a lot of subtle techniques to basically "tire you out". A terrible company and a customer service trained more in "making customers shut up" rather than actually helping anything.