Sprint Now Part of T-Mobile

Sprint customer service is overseas. The customer service appears to be reading from a script. When you complain, they read the script word by word, intentionally slowly (to waste your time). They will submit and make multiple unnecessary credit checks, and will ruin your credit. They will hang up on you. The Sprint store will claim you need to call customer service. After being transferred and often hung up on intentionally on their side - they will eventually direct you back to the physical store location. And when you go to the store, they will tell you only online help or phone help is available for your issue. And you waste your time again. Sprint has no respect nor real concern for their customers. They use a lot of subtle techniques to basically "tire you out". A terrible company and a customer service trained more in "making customers shut up" rather than actually helping anything.

Sprint customer service is overseas. The customer service appears to be reading from a script. When you complain, they read the script word by word, intentionally slowly (to waste your time). They will submit and make multiple unnecessary credit checks, and will ruin your credit. They will hang up on you. The Sprint store will claim you need to call customer service. After being transferred and often hung up on intentionally on their side - they will eventually direct you back to the physical store location. And when you go to the store, they will tell you only online help or phone help is available for your issue. And you waste your time again. Sprint has no respect nor real concern for their customers. They use a lot of subtle techniques to basically "tire you out". A terrible company and a customer service trained more in "making customers shut up" rather than actually helping anything.

Sprint customer service is overseas. The customer service appears to be reading from a script. When you complain, they read the script word by word, intentionally slowly (to waste your time). They will submit and make multiple unnecessary credit checks, and will ruin your credit. They will hang up on you. The Sprint store will claim you need to call customer service. After being transferred and often hung up on intentionally on their side - they will eventually direct you back to the physical store location. And when you go to the store, they will tell you only online help or phone help is available for your issue. And you waste your time again. Sprint has no respect nor real concern for their customers. They use a lot of subtle techniques to basically "tire you out". A terrible company and a customer service trained more in "making customers shut up" rather than actually helping anything.

Tired of calling Sprint with billing issues EVERY SINGLE month and sometimes more than once!

Tired of calling Sprint with billing issues EVERY SINGLE month and sometimes more than once!

Tired of calling Sprint with billing issues EVERY SINGLE month and sometimes more than once!

Tired of calling Sprint with billing issues EVERY SINGLE month and sometimes more than once!

Tired of calling Sprint with billing issues EVERY SINGLE month and sometimes more than once!

Their customer service is horrible. I went to a store after losing a phone to activate a new one, because I was without a phone. I presented my drivers license as ID to the employees and needed a pin to activate the phone. I did not know my PIN. The employees scanned my ID and took copies of the front and back of it. The Barcode of or your ID stores a host of information, which a cell phone company would not need in the first place. They refused to give me my pin to activate a new phone even though I presented them with my ID, which they scanned and copied. They gave me a company phone, but would not give me the number to headquarters to retrieve my phone number from the 800-number. I tried retrieving it from online, but their system would only send information to my phone through a text message, which was lost, so I was unable to retrieve it. Yet they will still bill me for services I have not received in days and will send me a final bill. I am still being billed by them, but cannot have access to basic information on my account, or view bills. You may not be able to access your account or retrieve your PIN even if you present ID, but they will still bill you.
Their online billing system is flawed. From the beginning I have had paperless bills, which means that my bills can be viewed online or from a phone, which I lost. They do not email you a paper bill if your bills are paperless, you must log in to view them. I was viewing them from my phone and never needed to log in so I forgot the password, which they validate by sending a text to your cell phone. I have been unable to log in for some time, because they must send a validation code to my phone, which if your phone is lost you are SOL. Sprint gives you one option to validate an account only by text. If your phone with them is lost good look, because even if you present your ID at a store you cannot get help. My bank and other secure websites give an option to validate a code through phone, or through email. If go into these places and present my ID, my information is validated. Sprint can take a host of personal information from you. They take your ID, your social security number, your name, your address, your payment information, but they will not give you a PIN even if you present your ID, and will still keep your information and bill you. You may not have access to your account, but you will still be billed. If your phone is lost you cannot go to a store to transfer to a new phone.
By the way eventually your biometric information will be included information stored on your ID, which Sprint can access by scanning the barcode. Sprint does not need access to this information, and yet they will have it, and cannot give you a PIN if you present your ID at a store. If they have access to your Social Security number, your ID, your Payment information as well as a host of other information I do not understand why they cannot give you a pin to activate a new phone if you meet with them in person and present an ID.The true measure of customer service with any company is if you have a problem and whether the problem can be resolved in a reasonable manner. Sprint fails.

Their customer service is horrible. I went to a store after losing a phone to activate a new one, because I was without a phone. I presented my drivers license as ID to the employees and needed a pin to activate the phone. I did not know my PIN. The employees scanned my ID and took copies of the front and back of it. The Barcode of or your ID stores a host of information, which a cell phone company would not need in the first place. They refused to give me my pin to activate a new phone even though I presented them with my ID, which they scanned and copied. They gave me a company phone, but would not give me the number to headquarters to retrieve my phone number from the 800-number. I tried retrieving it from online, but their system would only send information to my phone through a text message, which was lost, so I was unable to retrieve it. Yet they will still bill me for services I have not received in days and will send me a final bill. I am still being billed by them, but cannot have access to basic information on my account, or view bills. You may not be able to access your account or retrieve your PIN even if you present ID, but they will still bill you.
Their online billing system is flawed. From the beginning I have had paperless bills, which means that my bills can be viewed online or from a phone, which I lost. They do not email you a paper bill if your bills are paperless, you must log in to view them. I was viewing them from my phone and never needed to log in so I forgot the password, which they validate by sending a text to your cell phone. I have been unable to log in for some time, because they must send a validation code to my phone, which if your phone is lost you are SOL. Sprint gives you one option to validate an account only by text. If your phone with them is lost good look, because even if you present your ID at a store you cannot get help. My bank and other secure websites give an option to validate a code through phone, or through email. If go into these places and present my ID, my information is validated. Sprint can take a host of personal information from you. They take your ID, your social security number, your name, your address, your payment information, but they will not give you a PIN even if you present your ID, and will still keep your information and bill you. You may not have access to your account, but you will still be billed. If your phone is lost you cannot go to a store to transfer to a new phone.
By the way eventually your biometric information will be included information stored on your ID, which Sprint can access by scanning the barcode. Sprint does not need access to this information, and yet they will have it, and cannot give you a PIN if you present your ID at a store. If they have access to your Social Security number, your ID, your Payment information as well as a host of other information I do not understand why they cannot give you a pin to activate a new phone if you meet with them in person and present an ID.The true measure of customer service with any company is if you have a problem and whether the problem can be resolved in a reasonable manner. Sprint fails.

Their customer service is horrible. I went to a store after losing a phone to activate a new one, because I was without a phone. I presented my drivers license as ID to the employees and needed a pin to activate the phone. I did not know my PIN. The employees scanned my ID and took copies of the front and back of it. The Barcode of or your ID stores a host of information, which a cell phone company would not need in the first place. They refused to give me my pin to activate a new phone even though I presented them with my ID, which they scanned and copied. They gave me a company phone, but would not give me the number to headquarters to retrieve my phone number from the 800-number. I tried retrieving it from online, but their system would only send information to my phone through a text message, which was lost, so I was unable to retrieve it. Yet they will still bill me for services I have not received in days and will send me a final bill. I am still being billed by them, but cannot have access to basic information on my account, or view bills. You may not be able to access your account or retrieve your PIN even if you present ID, but they will still bill you.
Their online billing system is flawed. From the beginning I have had paperless bills, which means that my bills can be viewed online or from a phone, which I lost. They do not email you a paper bill if your bills are paperless, you must log in to view them. I was viewing them from my phone and never needed to log in so I forgot the password, which they validate by sending a text to your cell phone. I have been unable to log in for some time, because they must send a validation code to my phone, which if your phone is lost you are SOL. Sprint gives you one option to validate an account only by text. If your phone with them is lost good look, because even if you present your ID at a store you cannot get help. My bank and other secure websites give an option to validate a code through phone, or through email. If go into these places and present my ID, my information is validated. Sprint can take a host of personal information from you. They take your ID, your social security number, your name, your address, your payment information, but they will not give you a PIN even if you present your ID, and will still keep your information and bill you. You may not have access to your account, but you will still be billed. If your phone is lost you cannot go to a store to transfer to a new phone.
By the way eventually your biometric information will be included information stored on your ID, which Sprint can access by scanning the barcode. Sprint does not need access to this information, and yet they will have it, and cannot give you a PIN if you present your ID at a store. If they have access to your Social Security number, your ID, your Payment information as well as a host of other information I do not understand why they cannot give you a pin to activate a new phone if you meet with them in person and present an ID.The true measure of customer service with any company is if you have a problem and whether the problem can be resolved in a reasonable manner. Sprint fails.

Their customer service is horrible. I went to a store after losing a phone to activate a new one, because I was without a phone. I presented my drivers license as ID to the employees and needed a pin to activate the phone. I did not know my PIN. The employees scanned my ID and took copies of the front and back of it. The Barcode of or your ID stores a host of information, which a cell phone company would not need in the first place. They refused to give me my pin to activate a new phone even though I presented them with my ID, which they scanned and copied. They gave me a company phone, but would not give me the number to headquarters to retrieve my phone number from the 800-number. I tried retrieving it from online, but their system would only send information to my phone through a text message, which was lost, so I was unable to retrieve it. Yet they will still bill me for services I have not received in days and will send me a final bill. I am still being billed by them, but cannot have access to basic information on my account, or view bills. You may not be able to access your account or retrieve your PIN even if you present ID, but they will still bill you.
Their online billing system is flawed. From the beginning I have had paperless bills, which means that my bills can be viewed online or from a phone, which I lost. They do not email you a paper bill if your bills are paperless, you must log in to view them. I was viewing them from my phone and never needed to log in so I forgot the password, which they validate by sending a text to your cell phone. I have been unable to log in for some time, because they must send a validation code to my phone, which if your phone is lost you are SOL. Sprint gives you one option to validate an account only by text. If your phone with them is lost good look, because even if you present your ID at a store you cannot get help. My bank and other secure websites give an option to validate a code through phone, or through email. If go into these places and present my ID, my information is validated. Sprint can take a host of personal information from you. They take your ID, your social security number, your name, your address, your payment information, but they will not give you a PIN even if you present your ID, and will still keep your information and bill you. You may not have access to your account, but you will still be billed. If your phone is lost you cannot go to a store to transfer to a new phone.
By the way eventually your biometric information will be included information stored on your ID, which Sprint can access by scanning the barcode. Sprint does not need access to this information, and yet they will have it, and cannot give you a PIN if you present your ID at a store. If they have access to your Social Security number, your ID, your Payment information as well as a host of other information I do not understand why they cannot give you a pin to activate a new phone if you meet with them in person and present an ID.The true measure of customer service with any company is if you have a problem and whether the problem can be resolved in a reasonable manner. Sprint fails.

Their customer service is horrible. I went to a store after losing a phone to activate a new one, because I was without a phone. I presented my drivers license as ID to the employees and needed a pin to activate the phone. I did not know my PIN. The employees scanned my ID and took copies of the front and back of it. The Barcode of or your ID stores a host of information, which a cell phone company would not need in the first place. They refused to give me my pin to activate a new phone even though I presented them with my ID, which they scanned and copied. They gave me a company phone, but would not give me the number to headquarters to retrieve my phone number from the 800-number. I tried retrieving it from online, but their system would only send information to my phone through a text message, which was lost, so I was unable to retrieve it. Yet they will still bill me for services I have not received in days and will send me a final bill. I am still being billed by them, but cannot have access to basic information on my account, or view bills. You may not be able to access your account or retrieve your PIN even if you present ID, but they will still bill you.
Their online billing system is flawed. From the beginning I have had paperless bills, which means that my bills can be viewed online or from a phone, which I lost. They do not email you a paper bill if your bills are paperless, you must log in to view them. I was viewing them from my phone and never needed to log in so I forgot the password, which they validate by sending a text to your cell phone. I have been unable to log in for some time, because they must send a validation code to my phone, which if your phone is lost you are SOL. Sprint gives you one option to validate an account only by text. If your phone with them is lost good look, because even if you present your ID at a store you cannot get help. My bank and other secure websites give an option to validate a code through phone, or through email. If go into these places and present my ID, my information is validated. Sprint can take a host of personal information from you. They take your ID, your social security number, your name, your address, your payment information, but they will not give you a PIN even if you present your ID, and will still keep your information and bill you. You may not have access to your account, but you will still be billed. If your phone is lost you cannot go to a store to transfer to a new phone.
By the way eventually your biometric information will be included information stored on your ID, which Sprint can access by scanning the barcode. Sprint does not need access to this information, and yet they will have it, and cannot give you a PIN if you present your ID at a store. If they have access to your Social Security number, your ID, your Payment information as well as a host of other information I do not understand why they cannot give you a pin to activate a new phone if you meet with them in person and present an ID.The true measure of customer service with any company is if you have a problem and whether the problem can be resolved in a reasonable manner. Sprint fails.

My husband and I have been Sprint's clients since 2011, and we have never had any negative experience. Yes, we had two issues during past 7 years but resolved promptly in professional and courteous manner. They absolutely made sure to let me know they appreciate our business. For the record, we have never been late on our payments, we understand terms and conditions that we signed up and we don't expect to be served on silver plate. we are just normal human beings, not looking for stickers. My husband and I recently moved to another town, and we have had trouble with service. I called them today, they are sending me some magic device:) They made sure to let me know how much they appreciate our business and they offer to expedite device and they offer to credit my next bill since we don't have service at home. I didn't even ask for any favors! Very impressive! Thank you! Please, pass my deep gratitude to the agent who saved the day today, and please pass to her supervisor my suggest to recognize her great work. Thanks again!

My husband and I are a blended family who transferred 9 phone lines from AT&T in October of 2017. In early November we turned in 3 phones to receive a buy back. My husband turned in one phone and I turned in two phones. We received only 2 gift cards - one for my husbands iPhone 6s and one for my iPhone 6s however we never received one for the iPhone 7 that we turned in. I have called the main Sprint line on several occasions, the store where I turned in my phones (2613 Naglee Rd, Tracy CA 95304) and I have chatted online with a representative -- all of who promised investigation and a rebate to be mailed to me for my "lost/stolen" iPhone 7. I have received nothing -- not even a call back from anyone. AT&T is threatening collections and I'm disgusted and feeling robbed.

My husband and I are a blended family who transferred 9 phone lines from AT&T in October of 2017. In early November we turned in 3 phones to receive a buy back. My husband turned in one phone and I turned in two phones. We received only 2 gift cards - one for my husbands iPhone 6s and one for my iPhone 6s however we never received one for the iPhone 7 that we turned in. I have called the main Sprint line on several occasions, the store where I turned in my phones (2613 Naglee Rd, Tracy CA 95304) and I have chatted online with a representative -- all of who promised investigation and a rebate to be mailed to me for my "lost/stolen" iPhone 7. I have received nothing -- not even a call back from anyone. AT&T is threatening collections and I'm disgusted and feeling robbed.

My husband and I are a blended family who transferred 9 phone lines from AT&T in October of 2017. In early November we turned in 3 phones to receive a buy back. My husband turned in one phone and I turned in two phones. We received only 2 gift cards - one for my husbands iPhone 6s and one for my iPhone 6s however we never received one for the iPhone 7 that we turned in. I have called the main Sprint line on several occasions, the store where I turned in my phones (2613 Naglee Rd, Tracy CA 95304) and I have chatted online with a representative -- all of who promised investigation and a rebate to be mailed to me for my "lost/stolen" iPhone 7. I have received nothing -- not even a call back from anyone. AT&T is threatening collections and I'm disgusted and feeling robbed.

I have been with Sprint for over 10 years. It has not been until this last year that I have had a number of problems with them. First, there were originally 2 users on the account, although I was the primary. The secondary user was not an authorized user. Despite this, they allowed that user to cancel their line (only an action an authorized user can take). I was left with their cancellation fee and the cost of the rest of their phone (over $500). Second, they had put another Sprint customer's SS# on my account. We found this out when I went in and asked them to use my SS# to find my account. They said I was not in the system and my account was under another SS#. They still have not resolved this after visiting the store weekly (where each time they say they have resolved this issue, but when I go in the following time they cannot find my account with my SS#). Lastly, I travel out of the country often and they have foot me with multiple $100+ international charges despite the fact that I turn on all of the international settings in order to not be charged. These are just the big ones. I will be getting out of my contract and never recommending the company.

I have been with Sprint for over 10 years. It has not been until this last year that I have had a number of problems with them. First, there were originally 2 users on the account, although I was the primary. The secondary user was not an authorized user. Despite this, they allowed that user to cancel their line (only an action an authorized user can take). I was left with their cancellation fee and the cost of the rest of their phone (over $500). Second, they had put another Sprint customer's SS# on my account. We found this out when I went in and asked them to use my SS# to find my account. They said I was not in the system and my account was under another SS#. They still have not resolved this after visiting the store weekly (where each time they say they have resolved this issue, but when I go in the following time they cannot find my account with my SS#). Lastly, I travel out of the country often and they have foot me with multiple $100+ international charges despite the fact that I turn on all of the international settings in order to not be charged. These are just the big ones. I will be getting out of my contract and never recommending the company.

I have been with Sprint for over 10 years. It has not been until this last year that I have had a number of problems with them. First, there were originally 2 users on the account, although I was the primary. The secondary user was not an authorized user. Despite this, they allowed that user to cancel their line (only an action an authorized user can take). I was left with their cancellation fee and the cost of the rest of their phone (over $500). Second, they had put another Sprint customer's SS# on my account. We found this out when I went in and asked them to use my SS# to find my account. They said I was not in the system and my account was under another SS#. They still have not resolved this after visiting the store weekly (where each time they say they have resolved this issue, but when I go in the following time they cannot find my account with my SS#). Lastly, I travel out of the country often and they have foot me with multiple $100+ international charges despite the fact that I turn on all of the international settings in order to not be charged. These are just the big ones. I will be getting out of my contract and never recommending the company.