Sprint Now Part of T-Mobile

I been a sprint customer for about 4 years they had the worse customer service ive ever dealt with and the worse service. recently I ported out and they reported my phone as loss or stolen so that I would not be able to trade it into att after I told them att was buying out the contract.

I been a sprint customer for about 4 years they had the worse customer service ive ever dealt with and the worse service. recently I ported out and they reported my phone as loss or stolen so that I would not be able to trade it into att after I told them att was buying out the contract.

December 14, 2017 I went into my Local Sprint store to get a new phone because they Had a 65.00 dollar a month plan that would keep my phone bill the same price with a brand new phone. I was previously on the 80 dollar a month unlimited plan. That bill would come to 103. and some change. when I got the new plan and phone they told me 65.00 a month unlimited talk and text, 25.00 for my lease, after a 10 promo I had, 13 for my phone insurance, 7.99 for not giving them my bank information. that adds up to 110 before taxes. I was told 123.99 after taxes. if I were to add my banking information it would go down to 106. but I decided to wait to see how much the first bill was due to having a hard time with money around holidays. I was also told I would my first month would be higher. and I had a 14 day return. My first bill was 151. and some change. and now my second bill is 141 and some change. iv spent an hour at Sprint location near me saying the 141 adds up right due to their " promotional" fee of 10 on the phone insurance and another 10 for the same thing. and that the promo that I had is being applied but after talking to Sprint customer service for hours they are saying that the promo dose not exist. when I paid the 141 and change I had another payment due for 141 for the same month some realistically my first payment is 282. I told them how I couldn't afford to pay that much for ONE phone line. They continued to go in circles. Long story short they Couldn't help me. the price is fixed. I still don't understand why it would be so much money due to their fancy words. when I asked to terminate the phone after being a loyal customer since 2013, and see I was told false information, they said its been past the 14 days. and that it will cost me 800 plus what they want me to pay for last month plus this month. to terminate my line up front. Iv never had so many billing problem's with a phone carrier and have had to spend hours arguing why my bills keep going up when all they can say is Promotional cost. I STRONGLY RECOMMEND NOT USING SPRINT! If you have any questions or would like proof email me at M My name is Nathan M.! Be warned America

December 14, 2017 I went into my Local Sprint store to get a new phone because they Had a 65.00 dollar a month plan that would keep my phone bill the same price with a brand new phone. I was previously on the 80 dollar a month unlimited plan. That bill would come to 103. and some change. when I got the new plan and phone they told me 65.00 a month unlimited talk and text, 25.00 for my lease, after a 10 promo I had, 13 for my phone insurance, 7.99 for not giving them my bank information. that adds up to 110 before taxes. I was told 123.99 after taxes. if I were to add my banking information it would go down to 106. but I decided to wait to see how much the first bill was due to having a hard time with money around holidays. I was also told I would my first month would be higher. and I had a 14 day return. My first bill was 151. and some change. and now my second bill is 141 and some change. iv spent an hour at Sprint location near me saying the 141 adds up right due to their " promotional" fee of 10 on the phone insurance and another 10 for the same thing. and that the promo that I had is being applied but after talking to Sprint customer service for hours they are saying that the promo dose not exist. when I paid the 141 and change I had another payment due for 141 for the same month some realistically my first payment is 282. I told them how I couldn't afford to pay that much for ONE phone line. They continued to go in circles. Long story short they Couldn't help me. the price is fixed. I still don't understand why it would be so much money due to their fancy words. when I asked to terminate the phone after being a loyal customer since 2013, and see I was told false information, they said its been past the 14 days. and that it will cost me 800 plus what they want me to pay for last month plus this month. to terminate my line up front. Iv never had so many billing problem's with a phone carrier and have had to spend hours arguing why my bills keep going up when all they can say is Promotional cost. I STRONGLY RECOMMEND NOT USING SPRINT! If you have any questions or would like proof email me at M My name is Nathan M.! Be warned America

December 14, 2017 I went into my Local Sprint store to get a new phone because they Had a 65.00 dollar a month plan that would keep my phone bill the same price with a brand new phone. I was previously on the 80 dollar a month unlimited plan. That bill would come to 103. and some change. when I got the new plan and phone they told me 65.00 a month unlimited talk and text, 25.00 for my lease, after a 10 promo I had, 13 for my phone insurance, 7.99 for not giving them my bank information. that adds up to 110 before taxes. I was told 123.99 after taxes. if I were to add my banking information it would go down to 106. but I decided to wait to see how much the first bill was due to having a hard time with money around holidays. I was also told I would my first month would be higher. and I had a 14 day return. My first bill was 151. and some change. and now my second bill is 141 and some change. iv spent an hour at Sprint location near me saying the 141 adds up right due to their " promotional" fee of 10 on the phone insurance and another 10 for the same thing. and that the promo that I had is being applied but after talking to Sprint customer service for hours they are saying that the promo dose not exist. when I paid the 141 and change I had another payment due for 141 for the same month some realistically my first payment is 282. I told them how I couldn't afford to pay that much for ONE phone line. They continued to go in circles. Long story short they Couldn't help me. the price is fixed. I still don't understand why it would be so much money due to their fancy words. when I asked to terminate the phone after being a loyal customer since 2013, and see I was told false information, they said its been past the 14 days. and that it will cost me 800 plus what they want me to pay for last month plus this month. to terminate my line up front. Iv never had so many billing problem's with a phone carrier and have had to spend hours arguing why my bills keep going up when all they can say is Promotional cost. I STRONGLY RECOMMEND NOT USING SPRINT! If you have any questions or would like proof email me at M My name is Nathan M.! Be warned America

They have no customer service. Could not get a break down of calls. Charge extra for a leased phone. They are not a good company...Sad. Believe they padded my bill..

They have no customer service. Could not get a break down of calls. Charge extra for a leased phone. They are not a good company...Sad. Believe they padded my bill..

They have no customer service. Could not get a break down of calls. Charge extra for a leased phone. They are not a good company...Sad. Believe they padded my bill..

I have been trying to upgrade my phone. So far I have spent 5 hours with their call center and I get disconnected every time. I already provided my PIN number and verification code over 20 times because every time I am transferred I need to do so. I do not recommend this company and as soon as my contract expire I will be definitely be switching to another one.

I have been trying to upgrade my phone. So far I have spent 5 hours with their call center and I get disconnected every time. I already provided my PIN number and verification code over 20 times because every time I am transferred I need to do so. I do not recommend this company and as soon as my contract expire I will be definitely be switching to another one.

I have been trying to upgrade my phone. So far I have spent 5 hours with their call center and I get disconnected every time. I already provided my PIN number and verification code over 20 times because every time I am transferred I need to do so. I do not recommend this company and as soon as my contract expire I will be definitely be switching to another one.

I have been a loyal customer of Sprint for 5 years. I have had issues with them in the past before but I am done with Sprint now! On Saturday afternoon our phones began not to work as in not receiving calls or call out. I have three lines on our account in which one operates our business and the other for our 13 year old son to call us after practices to be picked up. I was able to chat with a rep and was informed a tower was receiving maintenance and would be returned within a few hours. Never returned Saturday night. Sunday, the phones still not working and was able to call out once to them in which was told a network tower was down but could not be told the phones would be fixed. MY 13 YEAR OLD SON could not reach his parents and walked home 3 miles at 9 oclock at night! MONDAY, phones are still not fixed and lost business and can NOT be told of a day they will be fixed. AND ALL SPRINT OFFERS IS 20.00 OFF rude customer service that you can't even understand. When will I get service back is all I want to know? I have been on the phone with Sprint off and on for three days now for hours and hours and still no clue!

I have been a loyal customer of Sprint for 5 years. I have had issues with them in the past before but I am done with Sprint now! On Saturday afternoon our phones began not to work as in not receiving calls or call out. I have three lines on our account in which one operates our business and the other for our 13 year old son to call us after practices to be picked up. I was able to chat with a rep and was informed a tower was receiving maintenance and would be returned within a few hours. Never returned Saturday night. Sunday, the phones still not working and was able to call out once to them in which was told a network tower was down but could not be told the phones would be fixed. MY 13 YEAR OLD SON could not reach his parents and walked home 3 miles at 9 oclock at night! MONDAY, phones are still not fixed and lost business and can NOT be told of a day they will be fixed. AND ALL SPRINT OFFERS IS 20.00 OFF rude customer service that you can't even understand. When will I get service back is all I want to know? I have been on the phone with Sprint off and on for three days now for hours and hours and still no clue!

I have been a loyal customer of Sprint for 5 years. I have had issues with them in the past before but I am done with Sprint now! On Saturday afternoon our phones began not to work as in not receiving calls or call out. I have three lines on our account in which one operates our business and the other for our 13 year old son to call us after practices to be picked up. I was able to chat with a rep and was informed a tower was receiving maintenance and would be returned within a few hours. Never returned Saturday night. Sunday, the phones still not working and was able to call out once to them in which was told a network tower was down but could not be told the phones would be fixed. MY 13 YEAR OLD SON could not reach his parents and walked home 3 miles at 9 oclock at night! MONDAY, phones are still not fixed and lost business and can NOT be told of a day they will be fixed. AND ALL SPRINT OFFERS IS 20.00 OFF rude customer service that you can't even understand. When will I get service back is all I want to know? I have been on the phone with Sprint off and on for three days now for hours and hours and still no clue!

Take your money else, the service is horrible and the customer service representatives and supervisors will make offers and do not stand by them. Even when conversations are recorded and you have transcripts of conversations. Ive talked to 7 different people and spent over 5 hours on the phone. Nothing resolved!! They just trade you from person and you’ll have to explain yourself 50 times. Save your money and time!!

Take your money else, the service is horrible and the customer service representatives and supervisors will make offers and do not stand by them. Even when conversations are recorded and you have transcripts of conversations. Ive talked to 7 different people and spent over 5 hours on the phone. Nothing resolved!! They just trade you from person and you’ll have to explain yourself 50 times. Save your money and time!!

Take your money else, the service is horrible and the customer service representatives and supervisors will make offers and do not stand by them. Even when conversations are recorded and you have transcripts of conversations. Ive talked to 7 different people and spent over 5 hours on the phone. Nothing resolved!! They just trade you from person and you’ll have to explain yourself 50 times. Save your money and time!!

I am very dissapointed with Sprint service. I signed up for auto pay on January 1st of this year. I was told by Jayvey E. on a sprint chat that I would not be billed till the 25th of each month. I was also told that a 46.00 fee would be added to my February bill for the pro rated portion of changing my due date. I was assured that the fees would not be taken out on Jan 15th. I noticed that my sprint app showed that the bill would be taken out on Jan 15th still, so I called back in. I was assured once again that the bill would not be taken out on the 15th but on the 25th.
The funds were taken out today, unlike what sprint had told me.
I got on an online chat this morning with Annabelle P. She assured me that within 20-30 minutes that the funds would be refunded to me. They were not. I called back in and was transferred to a supervisor. He told me the funds would be refunded within 7-10 business days. I told him that was not acceptable. He said he could expedite the refund process. He also told me I would get a phone call within an hour from his supervisor that would help expedite the process. It has been 3.5 hours and nothing.
I called back in and got with customer service. They told me that it would take 3-5 business days. I told her that was unacceptable. She transferred me to the finance department. I was hung up on.
With a company this size, the customer service is horrible. I have been with sprint for years, and thank goodness that I do not have to deal with customer service that often. I have been told 5 different things from 5 different people. They are not even smart enough to look at the notes on my account before talking to me. When I bring up the facts from my chats, phone calls, and people I have talked to, then they start back tracking.
Overall a horrible experience from a huge company. Needless to say, as I type this, no one still knows how to take care of my issue.
After dealing with this issue all day now at 7:45, I am being told that I was given wrong information by a sprint employee and that I have to wait for a refund, when it is evident it is the companies fault.

I am very dissapointed with Sprint service. I signed up for auto pay on January 1st of this year. I was told by Jayvey E. on a sprint chat that I would not be billed till the 25th of each month. I was also told that a 46.00 fee would be added to my February bill for the pro rated portion of changing my due date. I was assured that the fees would not be taken out on Jan 15th. I noticed that my sprint app showed that the bill would be taken out on Jan 15th still, so I called back in. I was assured once again that the bill would not be taken out on the 15th but on the 25th.
The funds were taken out today, unlike what sprint had told me.
I got on an online chat this morning with Annabelle P. She assured me that within 20-30 minutes that the funds would be refunded to me. They were not. I called back in and was transferred to a supervisor. He told me the funds would be refunded within 7-10 business days. I told him that was not acceptable. He said he could expedite the refund process. He also told me I would get a phone call within an hour from his supervisor that would help expedite the process. It has been 3.5 hours and nothing.
I called back in and got with customer service. They told me that it would take 3-5 business days. I told her that was unacceptable. She transferred me to the finance department. I was hung up on.
With a company this size, the customer service is horrible. I have been with sprint for years, and thank goodness that I do not have to deal with customer service that often. I have been told 5 different things from 5 different people. They are not even smart enough to look at the notes on my account before talking to me. When I bring up the facts from my chats, phone calls, and people I have talked to, then they start back tracking.
Overall a horrible experience from a huge company. Needless to say, as I type this, no one still knows how to take care of my issue.
After dealing with this issue all day now at 7:45, I am being told that I was given wrong information by a sprint employee and that I have to wait for a refund, when it is evident it is the companies fault.

I am very dissapointed with Sprint service. I signed up for auto pay on January 1st of this year. I was told by Jayvey E. on a sprint chat that I would not be billed till the 25th of each month. I was also told that a 46.00 fee would be added to my February bill for the pro rated portion of changing my due date. I was assured that the fees would not be taken out on Jan 15th. I noticed that my sprint app showed that the bill would be taken out on Jan 15th still, so I called back in. I was assured once again that the bill would not be taken out on the 15th but on the 25th.
The funds were taken out today, unlike what sprint had told me.
I got on an online chat this morning with Annabelle P. She assured me that within 20-30 minutes that the funds would be refunded to me. They were not. I called back in and was transferred to a supervisor. He told me the funds would be refunded within 7-10 business days. I told him that was not acceptable. He said he could expedite the refund process. He also told me I would get a phone call within an hour from his supervisor that would help expedite the process. It has been 3.5 hours and nothing.
I called back in and got with customer service. They told me that it would take 3-5 business days. I told her that was unacceptable. She transferred me to the finance department. I was hung up on.
With a company this size, the customer service is horrible. I have been with sprint for years, and thank goodness that I do not have to deal with customer service that often. I have been told 5 different things from 5 different people. They are not even smart enough to look at the notes on my account before talking to me. When I bring up the facts from my chats, phone calls, and people I have talked to, then they start back tracking.
Overall a horrible experience from a huge company. Needless to say, as I type this, no one still knows how to take care of my issue.
After dealing with this issue all day now at 7:45, I am being told that I was given wrong information by a sprint employee and that I have to wait for a refund, when it is evident it is the companies fault.