Sprint Now Part of T-Mobile

Sprint Stinks!
I was told by a door-to-door sales rep that I if I switched over to Sprint from T-Mobile, my bill would be cheaper and I would get back $300 for each of my old devices from T-Mobile. What a lie! I just got my final bill from T-Mobile for $1300. I've been waiting for three weeks to get the visa-vie card to pay off my T-Mobile bill. After spending the last 40 minutes on the phone with a Sprint customer service rep, I was told that since I'm under the promotion of deducting $19/device from my monthly bill for the next 18 months, they would not be paying anything on my old devices. So, it's an either/or situation! Either they pay for my T-Mobile bill for the "buy-out" program or they will hike up my bill $19/month for the next 18 months! What a joke! I had been with T-Mobile for 9 years and they never treated me like this! I will be switching back to T-Mobile right away!

Sprint Stinks!
I was told by a door-to-door sales rep that I if I switched over to Sprint from T-Mobile, my bill would be cheaper and I would get back $300 for each of my old devices from T-Mobile. What a lie! I just got my final bill from T-Mobile for $1300. I've been waiting for three weeks to get the visa-vie card to pay off my T-Mobile bill. After spending the last 40 minutes on the phone with a Sprint customer service rep, I was told that since I'm under the promotion of deducting $19/device from my monthly bill for the next 18 months, they would not be paying anything on my old devices. So, it's an either/or situation! Either they pay for my T-Mobile bill for the "buy-out" program or they will hike up my bill $19/month for the next 18 months! What a joke! I had been with T-Mobile for 9 years and they never treated me like this! I will be switching back to T-Mobile right away!

Don't use Sprint cell phone service. They lie, overcharge and have poor cell service.
I was an Ntelos customer and when Sprint took over I was given prices for my new Sprint service. The price was much higher than Ntelos but was better than most competitive cell phone providers. Then I started getting my cell phone bills. The prices were much higher than what I was quoted. Every month I must contact Sprint to have them adjust and lower my bill. I'm sure you've seen the commercials about unexpected charges dropping from the sky. Well its true! Sprint dropped many unexpected charges on my business account. I am very unhappy and plan to switch cell phone provider as soon as possible. Hopefully Sprint can fix the problem so I don't have to babysit my account each month. Maybe I would consider staying.

Don't use Sprint cell phone service. They lie, overcharge and have poor cell service.
I was an Ntelos customer and when Sprint took over I was given prices for my new Sprint service. The price was much higher than Ntelos but was better than most competitive cell phone providers. Then I started getting my cell phone bills. The prices were much higher than what I was quoted. Every month I must contact Sprint to have them adjust and lower my bill. I'm sure you've seen the commercials about unexpected charges dropping from the sky. Well its true! Sprint dropped many unexpected charges on my business account. I am very unhappy and plan to switch cell phone provider as soon as possible. Hopefully Sprint can fix the problem so I don't have to babysit my account each month. Maybe I would consider staying.

January 1, 2018
Executive Team
6200 Sprint Pkwy
Overland Park, KS 66251
My name is Lori and I have been a customer at Sprint since 2001. I have never really had a reason to send a letter of complaint in the past, but due to recent problems with your company, I have decided to send one today. (It is very long and detailed so please bear with me.)
I had been contemplating upgrading my iPhone 5s 16GB for some time, when on December 14th of this year my 16 year old daughter’s iPhone 6 16GB phone died on her while out of town for a school function in Grand Rapids, MI. I went to the Sprint on-line store and found (2) iPhone 6s 64GB. The copy of the conformation of this purchase is in the e-mail below: Copy of email sent to corporation
Now, if you can make heads or tails of this invoice, the more power to you. But what I signed up for was the two iPhone 6s 64GB $50 down on each, and a $12.50 per month lease payment, with the $30 upgrade fee waived.
The phones came to my home, and after I activated one of the iPhones, this is the next e-mail that I received. (as well as the on-line notice while I was on the site) : Copy of email sent to corporation
After I received the notice that I was going to be paying $52.99 a month. After I had signed up for $12.50 a month, I did not activate the second iPhone. I waited until the next day and went to a Sprint store to try to figure all of this out in person.
I did not know that there was a difference in Sprint stores, (Corporate vs Non-Corporate) so I ended up calling and going to PCS Mobile Solutions at 45185 Market St in Shelby Twp, MI. The manager, Columbus and the woman that helped me, Kasey were very helpful and accommodating and advised me that, “What you offer on-line and in-stores are completely separate animals and although they could not help me with the bill, they did help me clear the activation of the iPhone and lend me a spare, so that my daughter wouldn’t be without a phone (she just got her driver’s license) until I got everything straightened out.” I called for a return package that day, and assumed that I would be receiving it in the 3-5 days as the call taker stated. (I was there for 4hrs)
They did not come. I then called the main number and was advised to go to a corporate store location to turn in the phones. I made an appointment for December 28, 2017 and went to the Corporate store located at: ***. They charged me a restocking fee of $45 per phone, but could not scan the phones in to their system because of the SKU (?). They then refunded me the $45 restocking fee per phone and gave me the number to call again, requesting return packages. I did ask them about the $52.99 charge a month that the above e-mail had mentioned, and they said that that was the charge for a glass protector offered in the ad above, I think, if that is the case it should’ve been clearly stated and NOT made to look like part of the bill. They also informed me that I did not owe anything for the iPhone 6 that died on my daughter. (I had mentioned this phone at the beginning of this long and painful ordeal.) They also stated while I was there, that they were “having problems with the computer system and were suggesting that unhappy customers should switch to AT&T or Verizon.”
When I returned home, after wasting another 4hrs of my day off, I called again, (this is the third time) and the woman on the phone said that they had already been delivered. They had not. They then took down all my information again, and I am still waiting.
I opened my e-mail this morning to find this: Copy of email sent to corporation
Now, I’m not really sure which lease that this e-mail is referring to, but I will not pay $112.49 for an iPhone 6 16GB phone, that I was told I owed nothing on, and the fair market value (according to Sprint) is $101 and some change. Nor will I pay $112.49 for an iPhone 5s 16GB phone that has no fair market value, and if I’m lucky Apple may give me a $50 in-store coupon for.
I did take the time, before writing this letter to find out who all the CEO/Executives are for your company, and although you all have very impressive résumés, you seem to have lost focus on your customer service. I am not, by any stretch of the imagination, a tech genius, or a business exec, but I am a consumer, and although not ancient, am old enough to understand that all of your different stores, plans, and verbiage can be really confusing to the general population. I suggest you take a long and hard look at your approach to customer service, because regardless of whether you have the, “Can you hear me now?” guy from Verizon, the left hand of your company is not in sync with what your right hand is doing/ saying. It may not mean a lot you, me saying this. But as a consumer, I think that the majority of us are tired of being talked into circles, not knowing who to trust, as well as receiving poor service. I for one, when all my leasing obligations are up, plan on taking the advice of the Sprint Corporate Store that I visited and seek a new phone service through Verizon or AT&T. I have talked to various coworkers and friends that had made the switch a long time ago, and have never experienced the problems that I have. They can read and understand their bill clearly, they don’t receive unexpected charges after the fact, and they can go to a store and not receive conflicting explanations. I am also eligible for a higher Fire/EMS discount through these companies, as well as my husband being eligible for a Veteran’s discount. So that helps too.
Thank you for taking the time to read my letter, I hope that in a few years, I may be a returning customer. For now, as it stands, I think I’ll take my chances on another company.
Sincerely yours,
Lori

January 1, 2018
Executive Team
6200 Sprint Pkwy
Overland Park, KS 66251
My name is Lori and I have been a customer at Sprint since 2001. I have never really had a reason to send a letter of complaint in the past, but due to recent problems with your company, I have decided to send one today. (It is very long and detailed so please bear with me.)
I had been contemplating upgrading my iPhone 5s 16GB for some time, when on December 14th of this year my 16 year old daughter’s iPhone 6 16GB phone died on her while out of town for a school function in Grand Rapids, MI. I went to the Sprint on-line store and found (2) iPhone 6s 64GB. The copy of the conformation of this purchase is in the e-mail below: Copy of email sent to corporation
Now, if you can make heads or tails of this invoice, the more power to you. But what I signed up for was the two iPhone 6s 64GB $50 down on each, and a $12.50 per month lease payment, with the $30 upgrade fee waived.
The phones came to my home, and after I activated one of the iPhones, this is the next e-mail that I received. (as well as the on-line notice while I was on the site) : Copy of email sent to corporation
After I received the notice that I was going to be paying $52.99 a month. After I had signed up for $12.50 a month, I did not activate the second iPhone. I waited until the next day and went to a Sprint store to try to figure all of this out in person.
I did not know that there was a difference in Sprint stores, (Corporate vs Non-Corporate) so I ended up calling and going to PCS Mobile Solutions at 45185 Market St in Shelby Twp, MI. The manager, Columbus and the woman that helped me, Kasey were very helpful and accommodating and advised me that, “What you offer on-line and in-stores are completely separate animals and although they could not help me with the bill, they did help me clear the activation of the iPhone and lend me a spare, so that my daughter wouldn’t be without a phone (she just got her driver’s license) until I got everything straightened out.” I called for a return package that day, and assumed that I would be receiving it in the 3-5 days as the call taker stated. (I was there for 4hrs)
They did not come. I then called the main number and was advised to go to a corporate store location to turn in the phones. I made an appointment for December 28, 2017 and went to the Corporate store located at: ***. They charged me a restocking fee of $45 per phone, but could not scan the phones in to their system because of the SKU (?). They then refunded me the $45 restocking fee per phone and gave me the number to call again, requesting return packages. I did ask them about the $52.99 charge a month that the above e-mail had mentioned, and they said that that was the charge for a glass protector offered in the ad above, I think, if that is the case it should’ve been clearly stated and NOT made to look like part of the bill. They also informed me that I did not owe anything for the iPhone 6 that died on my daughter. (I had mentioned this phone at the beginning of this long and painful ordeal.) They also stated while I was there, that they were “having problems with the computer system and were suggesting that unhappy customers should switch to AT&T or Verizon.”
When I returned home, after wasting another 4hrs of my day off, I called again, (this is the third time) and the woman on the phone said that they had already been delivered. They had not. They then took down all my information again, and I am still waiting.
I opened my e-mail this morning to find this: Copy of email sent to corporation
Now, I’m not really sure which lease that this e-mail is referring to, but I will not pay $112.49 for an iPhone 6 16GB phone, that I was told I owed nothing on, and the fair market value (according to Sprint) is $101 and some change. Nor will I pay $112.49 for an iPhone 5s 16GB phone that has no fair market value, and if I’m lucky Apple may give me a $50 in-store coupon for.
I did take the time, before writing this letter to find out who all the CEO/Executives are for your company, and although you all have very impressive résumés, you seem to have lost focus on your customer service. I am not, by any stretch of the imagination, a tech genius, or a business exec, but I am a consumer, and although not ancient, am old enough to understand that all of your different stores, plans, and verbiage can be really confusing to the general population. I suggest you take a long and hard look at your approach to customer service, because regardless of whether you have the, “Can you hear me now?” guy from Verizon, the left hand of your company is not in sync with what your right hand is doing/ saying. It may not mean a lot you, me saying this. But as a consumer, I think that the majority of us are tired of being talked into circles, not knowing who to trust, as well as receiving poor service. I for one, when all my leasing obligations are up, plan on taking the advice of the Sprint Corporate Store that I visited and seek a new phone service through Verizon or AT&T. I have talked to various coworkers and friends that had made the switch a long time ago, and have never experienced the problems that I have. They can read and understand their bill clearly, they don’t receive unexpected charges after the fact, and they can go to a store and not receive conflicting explanations. I am also eligible for a higher Fire/EMS discount through these companies, as well as my husband being eligible for a Veteran’s discount. So that helps too.
Thank you for taking the time to read my letter, I hope that in a few years, I may be a returning customer. For now, as it stands, I think I’ll take my chances on another company.
Sincerely yours,
Lori

January 1, 2018
Executive Team
6200 Sprint Pkwy
Overland Park, KS 66251
My name is Lori and I have been a customer at Sprint since 2001. I have never really had a reason to send a letter of complaint in the past, but due to recent problems with your company, I have decided to send one today. (It is very long and detailed so please bear with me.)
I had been contemplating upgrading my iPhone 5s 16GB for some time, when on December 14th of this year my 16 year old daughter’s iPhone 6 16GB phone died on her while out of town for a school function in Grand Rapids, MI. I went to the Sprint on-line store and found (2) iPhone 6s 64GB. The copy of the conformation of this purchase is in the e-mail below: Copy of email sent to corporation
Now, if you can make heads or tails of this invoice, the more power to you. But what I signed up for was the two iPhone 6s 64GB $50 down on each, and a $12.50 per month lease payment, with the $30 upgrade fee waived.
The phones came to my home, and after I activated one of the iPhones, this is the next e-mail that I received. (as well as the on-line notice while I was on the site) : Copy of email sent to corporation
After I received the notice that I was going to be paying $52.99 a month. After I had signed up for $12.50 a month, I did not activate the second iPhone. I waited until the next day and went to a Sprint store to try to figure all of this out in person.
I did not know that there was a difference in Sprint stores, (Corporate vs Non-Corporate) so I ended up calling and going to PCS Mobile Solutions at 45185 Market St in Shelby Twp, MI. The manager, Columbus and the woman that helped me, Kasey were very helpful and accommodating and advised me that, “What you offer on-line and in-stores are completely separate animals and although they could not help me with the bill, they did help me clear the activation of the iPhone and lend me a spare, so that my daughter wouldn’t be without a phone (she just got her driver’s license) until I got everything straightened out.” I called for a return package that day, and assumed that I would be receiving it in the 3-5 days as the call taker stated. (I was there for 4hrs)
They did not come. I then called the main number and was advised to go to a corporate store location to turn in the phones. I made an appointment for December 28, 2017 and went to the Corporate store located at: ***. They charged me a restocking fee of $45 per phone, but could not scan the phones in to their system because of the SKU (?). They then refunded me the $45 restocking fee per phone and gave me the number to call again, requesting return packages. I did ask them about the $52.99 charge a month that the above e-mail had mentioned, and they said that that was the charge for a glass protector offered in the ad above, I think, if that is the case it should’ve been clearly stated and NOT made to look like part of the bill. They also informed me that I did not owe anything for the iPhone 6 that died on my daughter. (I had mentioned this phone at the beginning of this long and painful ordeal.) They also stated while I was there, that they were “having problems with the computer system and were suggesting that unhappy customers should switch to AT&T or Verizon.”
When I returned home, after wasting another 4hrs of my day off, I called again, (this is the third time) and the woman on the phone said that they had already been delivered. They had not. They then took down all my information again, and I am still waiting.
I opened my e-mail this morning to find this: Copy of email sent to corporation
Now, I’m not really sure which lease that this e-mail is referring to, but I will not pay $112.49 for an iPhone 6 16GB phone, that I was told I owed nothing on, and the fair market value (according to Sprint) is $101 and some change. Nor will I pay $112.49 for an iPhone 5s 16GB phone that has no fair market value, and if I’m lucky Apple may give me a $50 in-store coupon for.
I did take the time, before writing this letter to find out who all the CEO/Executives are for your company, and although you all have very impressive résumés, you seem to have lost focus on your customer service. I am not, by any stretch of the imagination, a tech genius, or a business exec, but I am a consumer, and although not ancient, am old enough to understand that all of your different stores, plans, and verbiage can be really confusing to the general population. I suggest you take a long and hard look at your approach to customer service, because regardless of whether you have the, “Can you hear me now?” guy from Verizon, the left hand of your company is not in sync with what your right hand is doing/ saying. It may not mean a lot you, me saying this. But as a consumer, I think that the majority of us are tired of being talked into circles, not knowing who to trust, as well as receiving poor service. I for one, when all my leasing obligations are up, plan on taking the advice of the Sprint Corporate Store that I visited and seek a new phone service through Verizon or AT&T. I have talked to various coworkers and friends that had made the switch a long time ago, and have never experienced the problems that I have. They can read and understand their bill clearly, they don’t receive unexpected charges after the fact, and they can go to a store and not receive conflicting explanations. I am also eligible for a higher Fire/EMS discount through these companies, as well as my husband being eligible for a Veteran’s discount. So that helps too.
Thank you for taking the time to read my letter, I hope that in a few years, I may be a returning customer. For now, as it stands, I think I’ll take my chances on another company.
Sincerely yours,
Lori

They changed my contract before my first bill with out notifying me. I call every month with either fix my contract or let me out of the contract so I can get a fair plan. I dont have phone service I only have a tablet with internet. I get charged about 120$ in EXTRA charges for services I dont even have. I have made no less then 8 calls which take roughly 4+ hours of may day every time. No one can help because no one understand what is going on. I give my infromation so a manager can call and guess what I have yet to get a call back. Its almost been a year. Last call I made I was informed they cant do anything for me with out a manager but its been to long to take the tablet back.

They changed my contract before my first bill with out notifying me. I call every month with either fix my contract or let me out of the contract so I can get a fair plan. I dont have phone service I only have a tablet with internet. I get charged about 120$ in EXTRA charges for services I dont even have. I have made no less then 8 calls which take roughly 4+ hours of may day every time. No one can help because no one understand what is going on. I give my infromation so a manager can call and guess what I have yet to get a call back. Its almost been a year. Last call I made I was informed they cant do anything for me with out a manager but its been to long to take the tablet back.

They changed my contract before my first bill with out notifying me. I call every month with either fix my contract or let me out of the contract so I can get a fair plan. I dont have phone service I only have a tablet with internet. I get charged about 120$ in EXTRA charges for services I dont even have. I have made no less then 8 calls which take roughly 4+ hours of may day every time. No one can help because no one understand what is going on. I give my infromation so a manager can call and guess what I have yet to get a call back. Its almost been a year. Last call I made I was informed they cant do anything for me with out a manager but its been to long to take the tablet back.

January 1, 2018
Executive Team
6200 Sprint Pkwy
Overland Park, KS 66251
My name is Lori and I have been a customer at Sprint since 2001. I have never really had a reason to send a letter of complaint in the past, but due to recent problems with your company, I have decided to send one today. (It is very long and detailed so please bear with me.)
I had been contemplating upgrading my iPhone 5s 16GB for some time, when on December 14th of this year my 16 year old daughter’s iPhone 6 16GB phone died on her while out of town for a school function in Grand Rapids, MI. I went to the Sprint on-line store and found (2) iPhone 6s 64GB. The copy of the conformation of this purchase is in the e-mail below: Copy of email sent to corporation
Now, if you can make heads or tails of this invoice, the more power to you. But what I signed up for was the two iPhone 6s 64GB $50 down on each, and a $12.50 per month lease payment, with the $30 upgrade fee waived.
The phones came to my home, and after I activated one of the iPhones, this is the next e-mail that I received. (as well as the on-line notice while I was on the site) : Copy of email sent to corporation
After I received the notice that I was going to be paying $52.99 a month. After I had signed up for $12.50 a month, I did not activate the second iPhone. I waited until the next day and went to a Sprint store to try to figure all of this out in person.
I did not know that there was a difference in Sprint stores, (Corporate vs Non-Corporate) so I ended up calling and going to PCS Mobile Solutions at 45185 Market St in Shelby Twp, MI. The manager, Columbus and the woman that helped me, Kasey were very helpful and accommodating and advised me that, “What you offer on-line and in-stores are completely separate animals and although they could not help me with the bill, they did help me clear the activation of the iPhone and lend me a spare, so that my daughter wouldn’t be without a phone (she just got her driver’s license) until I got everything straightened out.” I called for a return package that day, and assumed that I would be receiving it in the 3-5 days as the call taker stated. (I was there for 4hrs)
They did not come. I then called the main number and was advised to go to a corporate store location to turn in the phones. I made an appointment for December 28, 2017 and went to the Corporate store located at: ***. They charged me a restocking fee of $45 per phone, but could not scan the phones in to their system because of the SKU (?). They then refunded me the $45 restocking fee per phone and gave me the number to call again, requesting return packages. I did ask them about the $52.99 charge a month that the above e-mail had mentioned, and they said that that was the charge for a glass protector offered in the ad above, I think, if that is the case it should’ve been clearly stated and NOT made to look like part of the bill. They also informed me that I did not owe anything for the iPhone 6 that died on my daughter. (I had mentioned this phone at the beginning of this long and painful ordeal.) They also stated while I was there, that they were “having problems with the computer system and were suggesting that unhappy customers should switch to AT&T or Verizon.”
When I returned home, after wasting another 4hrs of my day off, I called again, (this is the third time) and the woman on the phone said that they had already been delivered. They had not. They then took down all my information again, and I am still waiting.
I opened my e-mail this morning to find this: Copy of email sent to corporation
Now, I’m not really sure which lease that this e-mail is referring to, but I will not pay $112.49 for an iPhone 6 16GB phone, that I was told I owed nothing on, and the fair market value (according to Sprint) is $101 and some change. Nor will I pay $112.49 for an iPhone 5s 16GB phone that has no fair market value, and if I’m lucky Apple may give me a $50 in-store coupon for.
I did take the time, before writing this letter to find out who all the CEO/Executives are for your company, and although you all have very impressive résumés, you seem to have lost focus on your customer service. I am not, by any stretch of the imagination, a tech genius, or a business exec, but I am a consumer, and although not ancient, am old enough to understand that all of your different stores, plans, and verbiage can be really confusing to the general population. I suggest you take a long and hard look at your approach to customer service, because regardless of whether you have the, “Can you hear me now?” guy from Verizon, the left hand of your company is not in sync with what your right hand is doing/ saying. It may not mean a lot you, me saying this. But as a consumer, I think that the majority of us are tired of being talked into circles, not knowing who to trust, as well as receiving poor service. I for one, when all my leasing obligations are up, plan on taking the advice of the Sprint Corporate Store that I visited and seek a new phone service through Verizon or AT&T. I have talked to various coworkers and friends that had made the switch a long time ago, and have never experienced the problems that I have. They can read and understand their bill clearly, they don’t receive unexpected charges after the fact, and they can go to a store and not receive conflicting explanations. I am also eligible for a higher Fire/EMS discount through these companies, as well as my husband being eligible for a Veteran’s discount. So that helps too.
Thank you for taking the time to read my letter, I hope that in a few years, I may be a returning customer. For now, as it stands, I think I’ll take my chances on another company.
Sincerely yours,
Lori

January 1, 2018
Executive Team
6200 Sprint Pkwy
Overland Park, KS 66251
My name is Lori and I have been a customer at Sprint since 2001. I have never really had a reason to send a letter of complaint in the past, but due to recent problems with your company, I have decided to send one today. (It is very long and detailed so please bear with me.)
I had been contemplating upgrading my iPhone 5s 16GB for some time, when on December 14th of this year my 16 year old daughter’s iPhone 6 16GB phone died on her while out of town for a school function in Grand Rapids, MI. I went to the Sprint on-line store and found (2) iPhone 6s 64GB. The copy of the conformation of this purchase is in the e-mail below: Copy of email sent to corporation
Now, if you can make heads or tails of this invoice, the more power to you. But what I signed up for was the two iPhone 6s 64GB $50 down on each, and a $12.50 per month lease payment, with the $30 upgrade fee waived.
The phones came to my home, and after I activated one of the iPhones, this is the next e-mail that I received. (as well as the on-line notice while I was on the site) : Copy of email sent to corporation
After I received the notice that I was going to be paying $52.99 a month. After I had signed up for $12.50 a month, I did not activate the second iPhone. I waited until the next day and went to a Sprint store to try to figure all of this out in person.
I did not know that there was a difference in Sprint stores, (Corporate vs Non-Corporate) so I ended up calling and going to PCS Mobile Solutions at 45185 Market St in Shelby Twp, MI. The manager, Columbus and the woman that helped me, Kasey were very helpful and accommodating and advised me that, “What you offer on-line and in-stores are completely separate animals and although they could not help me with the bill, they did help me clear the activation of the iPhone and lend me a spare, so that my daughter wouldn’t be without a phone (she just got her driver’s license) until I got everything straightened out.” I called for a return package that day, and assumed that I would be receiving it in the 3-5 days as the call taker stated. (I was there for 4hrs)
They did not come. I then called the main number and was advised to go to a corporate store location to turn in the phones. I made an appointment for December 28, 2017 and went to the Corporate store located at: ***. They charged me a restocking fee of $45 per phone, but could not scan the phones in to their system because of the SKU (?). They then refunded me the $45 restocking fee per phone and gave me the number to call again, requesting return packages. I did ask them about the $52.99 charge a month that the above e-mail had mentioned, and they said that that was the charge for a glass protector offered in the ad above, I think, if that is the case it should’ve been clearly stated and NOT made to look like part of the bill. They also informed me that I did not owe anything for the iPhone 6 that died on my daughter. (I had mentioned this phone at the beginning of this long and painful ordeal.) They also stated while I was there, that they were “having problems with the computer system and were suggesting that unhappy customers should switch to AT&T or Verizon.”
When I returned home, after wasting another 4hrs of my day off, I called again, (this is the third time) and the woman on the phone said that they had already been delivered. They had not. They then took down all my information again, and I am still waiting.
I opened my e-mail this morning to find this: Copy of email sent to corporation
Now, I’m not really sure which lease that this e-mail is referring to, but I will not pay $112.49 for an iPhone 6 16GB phone, that I was told I owed nothing on, and the fair market value (according to Sprint) is $101 and some change. Nor will I pay $112.49 for an iPhone 5s 16GB phone that has no fair market value, and if I’m lucky Apple may give me a $50 in-store coupon for.
I did take the time, before writing this letter to find out who all the CEO/Executives are for your company, and although you all have very impressive résumés, you seem to have lost focus on your customer service. I am not, by any stretch of the imagination, a tech genius, or a business exec, but I am a consumer, and although not ancient, am old enough to understand that all of your different stores, plans, and verbiage can be really confusing to the general population. I suggest you take a long and hard look at your approach to customer service, because regardless of whether you have the, “Can you hear me now?” guy from Verizon, the left hand of your company is not in sync with what your right hand is doing/ saying. It may not mean a lot you, me saying this. But as a consumer, I think that the majority of us are tired of being talked into circles, not knowing who to trust, as well as receiving poor service. I for one, when all my leasing obligations are up, plan on taking the advice of the Sprint Corporate Store that I visited and seek a new phone service through Verizon or AT&T. I have talked to various coworkers and friends that had made the switch a long time ago, and have never experienced the problems that I have. They can read and understand their bill clearly, they don’t receive unexpected charges after the fact, and they can go to a store and not receive conflicting explanations. I am also eligible for a higher Fire/EMS discount through these companies, as well as my husband being eligible for a Veteran’s discount. So that helps too.
Thank you for taking the time to read my letter, I hope that in a few years, I may be a returning customer. For now, as it stands, I think I’ll take my chances on another company.
Sincerely yours,
Lori

They changed my contract before my first bill with out notifying me. I call every month with either fix my contract or let me out of the contract so I can get a fair plan. I dont have phone service I only have a tablet with internet. I get charged about 120$ in EXTRA charges for services I dont even have. I have made no less then 8 calls which take roughly 4+ hours of may day every time. No one can help because no one understand what is going on. I give my infromation so a manager can call and guess what I have yet to get a call back. Its almost been a year. Last call I made I was informed they cant do anything for me with out a manager but its been to long to take the tablet back.

They changed my contract before my first bill with out notifying me. I call every month with either fix my contract or let me out of the contract so I can get a fair plan. I dont have phone service I only have a tablet with internet. I get charged about 120$ in EXTRA charges for services I dont even have. I have made no less then 8 calls which take roughly 4+ hours of may day every time. No one can help because no one understand what is going on. I give my infromation so a manager can call and guess what I have yet to get a call back. Its almost been a year. Last call I made I was informed they cant do anything for me with out a manager but its been to long to take the tablet back.

Let me start out like how other short term customer's of yours have stated "Sprint customer service sucks!" I was a long time AT&T customer and decided to switch to Sprint. I started my service with sprint on 12/24/2017 and termed services on 12/30/2017. Sprint should not compare themselves to other leading wireless companies, you are nothing like the other companies! Who in their right mind would want to purchase a phone that is over $1,000 for poor service and we can't even use the full featured capabilities on the phone because the network itself is faulty. Do yourself a favor and explain to customers' outright that voice over LTE is not available on iOS so you can save your faces. It's 2017, we are multi-tasking, it should be a given that any person would like to simultaneously use their data services while being on a phone call. We went to two locations on 12/27/2017. The first location was in the *** (Appleton, WI) at the Sprint kiosk. The representative was very unhelpful. He tried to blame it on the phone. It's a brand new phone and we are fully aware of the phones capabilities. We had to explain to him how and where the cellular services and the phone features differs on what we were having trouble with. He then asked if I was updated to the latest iOS. I was more than furious because he obviously did not even listen to what we were saying. He then stated at the end of the conversation that he himself does not even have sprint services because it sucks and he actually has Verizon. We then continued to one of the corporate stores also located in Appleton, WI (***4) We were greeted by Dangelo and we questioned why voLTE is not available on our iphone X's. He did not know the answer so he referred us to his supervisor Kevin B. The rudest person I have encountered in a while. He would cut us off mid-sentence to tell us that there's nothing that can be done unless we're on WiFi. What is the point of paying for data services then? He was not only rude to us but was also exceptionally rude to his employee Dangelo, telling him that he needs to take things over with us because he was the one that greeted us and he didn't fully understand what other problems we had even though we just explained to him of the situation. We left the store knowing we were going to come back to cancel our services. Today 12/30/2017, we go back into the corporate store after calling customer service and we were advised by the customer service representative on the phone that we will receive a prepaid visa in the store for the return since we traded in our phones to start the services. We walk in and worked with representative Justin O. Explained the whole situation and he was in the process of canceling our services. He then explained to me that we will receive a refund check in the mail within 7-10 business days. I explained to him that was unacceptable and that we called customer services prior to coming in and was told that a prepaid visa will be given to me IN STORE. He brought his manager over to reiterate the same information we were just provided by Justin. I asked him why they would think it's okay to have a customer receive mis-information from customer service and what he was going to do because we were told differently than the information he was providing. He said "nothing, I can't do anything for you." I asked for him to expedite the check so therefore I won't be sitting too long without cellphone services, he stated that it was not his choice and that it would arrive in 7-10 business days. We left the store and went directly to Verizon to set up new services but needed the account number. We proceeded with calling into customer service again to retrieve the account number and the representative said he needed to retrieve it from a "back-end program" we were on hold for thirty minutes. We then hung up on him and drove back to the store for the account number. We have received no apology for the inconvenience this has caused. I have never dealt with a company with such poor customer service and I will make sure my friends and family know to never go with your services.

Let me start out like how other short term customer's of yours have stated "Sprint customer service sucks!" I was a long time AT&T customer and decided to switch to Sprint. I started my service with sprint on 12/24/2017 and termed services on 12/30/2017. Sprint should not compare themselves to other leading wireless companies, you are nothing like the other companies! Who in their right mind would want to purchase a phone that is over $1,000 for poor service and we can't even use the full featured capabilities on the phone because the network itself is faulty. Do yourself a favor and explain to customers' outright that voice over LTE is not available on iOS so you can save your faces. It's 2017, we are multi-tasking, it should be a given that any person would like to simultaneously use their data services while being on a phone call. We went to two locations on 12/27/2017. The first location was in the *** (Appleton, WI) at the Sprint kiosk. The representative was very unhelpful. He tried to blame it on the phone. It's a brand new phone and we are fully aware of the phones capabilities. We had to explain to him how and where the cellular services and the phone features differs on what we were having trouble with. He then asked if I was updated to the latest iOS. I was more than furious because he obviously did not even listen to what we were saying. He then stated at the end of the conversation that he himself does not even have sprint services because it sucks and he actually has Verizon. We then continued to one of the corporate stores also located in Appleton, WI (***4) We were greeted by Dangelo and we questioned why voLTE is not available on our iphone X's. He did not know the answer so he referred us to his supervisor Kevin B. The rudest person I have encountered in a while. He would cut us off mid-sentence to tell us that there's nothing that can be done unless we're on WiFi. What is the point of paying for data services then? He was not only rude to us but was also exceptionally rude to his employee Dangelo, telling him that he needs to take things over with us because he was the one that greeted us and he didn't fully understand what other problems we had even though we just explained to him of the situation. We left the store knowing we were going to come back to cancel our services. Today 12/30/2017, we go back into the corporate store after calling customer service and we were advised by the customer service representative on the phone that we will receive a prepaid visa in the store for the return since we traded in our phones to start the services. We walk in and worked with representative Justin O. Explained the whole situation and he was in the process of canceling our services. He then explained to me that we will receive a refund check in the mail within 7-10 business days. I explained to him that was unacceptable and that we called customer services prior to coming in and was told that a prepaid visa will be given to me IN STORE. He brought his manager over to reiterate the same information we were just provided by Justin. I asked him why they would think it's okay to have a customer receive mis-information from customer service and what he was going to do because we were told differently than the information he was providing. He said "nothing, I can't do anything for you." I asked for him to expedite the check so therefore I won't be sitting too long without cellphone services, he stated that it was not his choice and that it would arrive in 7-10 business days. We left the store and went directly to Verizon to set up new services but needed the account number. We proceeded with calling into customer service again to retrieve the account number and the representative said he needed to retrieve it from a "back-end program" we were on hold for thirty minutes. We then hung up on him and drove back to the store for the account number. We have received no apology for the inconvenience this has caused. I have never dealt with a company with such poor customer service and I will make sure my friends and family know to never go with your services.

Let me start out like how other short term customer's of yours have stated "Sprint customer service sucks!" I was a long time AT&T customer and decided to switch to Sprint. I started my service with sprint on 12/24/2017 and termed services on 12/30/2017. Sprint should not compare themselves to other leading wireless companies, you are nothing like the other companies! Who in their right mind would want to purchase a phone that is over $1,000 for poor service and we can't even use the full featured capabilities on the phone because the network itself is faulty. Do yourself a favor and explain to customers' outright that voice over LTE is not available on iOS so you can save your faces. It's 2017, we are multi-tasking, it should be a given that any person would like to simultaneously use their data services while being on a phone call. We went to two locations on 12/27/2017. The first location was in the *** (Appleton, WI) at the Sprint kiosk. The representative was very unhelpful. He tried to blame it on the phone. It's a brand new phone and we are fully aware of the phones capabilities. We had to explain to him how and where the cellular services and the phone features differs on what we were having trouble with. He then asked if I was updated to the latest iOS. I was more than furious because he obviously did not even listen to what we were saying. He then stated at the end of the conversation that he himself does not even have sprint services because it sucks and he actually has Verizon. We then continued to one of the corporate stores also located in Appleton, WI (***4) We were greeted by Dangelo and we questioned why voLTE is not available on our iphone X's. He did not know the answer so he referred us to his supervisor Kevin B. The rudest person I have encountered in a while. He would cut us off mid-sentence to tell us that there's nothing that can be done unless we're on WiFi. What is the point of paying for data services then? He was not only rude to us but was also exceptionally rude to his employee Dangelo, telling him that he needs to take things over with us because he was the one that greeted us and he didn't fully understand what other problems we had even though we just explained to him of the situation. We left the store knowing we were going to come back to cancel our services. Today 12/30/2017, we go back into the corporate store after calling customer service and we were advised by the customer service representative on the phone that we will receive a prepaid visa in the store for the return since we traded in our phones to start the services. We walk in and worked with representative Justin O. Explained the whole situation and he was in the process of canceling our services. He then explained to me that we will receive a refund check in the mail within 7-10 business days. I explained to him that was unacceptable and that we called customer services prior to coming in and was told that a prepaid visa will be given to me IN STORE. He brought his manager over to reiterate the same information we were just provided by Justin. I asked him why they would think it's okay to have a customer receive mis-information from customer service and what he was going to do because we were told differently than the information he was providing. He said "nothing, I can't do anything for you." I asked for him to expedite the check so therefore I won't be sitting too long without cellphone services, he stated that it was not his choice and that it would arrive in 7-10 business days. We left the store and went directly to Verizon to set up new services but needed the account number. We proceeded with calling into customer service again to retrieve the account number and the representative said he needed to retrieve it from a "back-end program" we were on hold for thirty minutes. We then hung up on him and drove back to the store for the account number. We have received no apology for the inconvenience this has caused. I have never dealt with a company with such poor customer service and I will make sure my friends and family know to never go with your services.

Stay away! Deceptive and deliberately inaccurate billing practices are used to take advantage of customers. I waited a month for a credit I was owed for a returned phone as I switched carriers. “Customer service” told me I needed to be patient, that things “take time”. Shocked to learn I was being impatient by waiting a month. Was promised a resolution in 30 minutes, that was days ago. I have proof they have my phone and have in writing From Sprint that I’d receive the credit. Now they expect me to pay a $250 bill before they’ll give me the credit I am owed.

Stay away! Deceptive and deliberately inaccurate billing practices are used to take advantage of customers. I waited a month for a credit I was owed for a returned phone as I switched carriers. “Customer service” told me I needed to be patient, that things “take time”. Shocked to learn I was being impatient by waiting a month. Was promised a resolution in 30 minutes, that was days ago. I have proof they have my phone and have in writing From Sprint that I’d receive the credit. Now they expect me to pay a $250 bill before they’ll give me the credit I am owed.

Stay away! Deceptive and deliberately inaccurate billing practices are used to take advantage of customers. I waited a month for a credit I was owed for a returned phone as I switched carriers. “Customer service” told me I needed to be patient, that things “take time”. Shocked to learn I was being impatient by waiting a month. Was promised a resolution in 30 minutes, that was days ago. I have proof they have my phone and have in writing From Sprint that I’d receive the credit. Now they expect me to pay a $250 bill before they’ll give me the credit I am owed.