Sprint Now Part of T-Mobile

Sprint phone service is basically selling snake oil: the company's coverage is hideous, leaving the phone spinning endlessly in search of a connection, and worse yet, the 'no contract' sales package is nothing but a lease-replacement scheme. I've never been so disgusted in this company's no-customer service. The company's practices are shady and unscrupulous. Be ashamed Sprint, and don't question why Verizon Wireless is kicking your proverbial business ***! I would rather have no cell phone than use--a term I use lightly--your company again!

Sprint phone service is basically selling snake oil: the company's coverage is hideous, leaving the phone spinning endlessly in search of a connection, and worse yet, the 'no contract' sales package is nothing but a lease-replacement scheme. I've never been so disgusted in this company's no-customer service. The company's practices are shady and unscrupulous. Be ashamed Sprint, and don't question why Verizon Wireless is kicking your proverbial business ***! I would rather have no cell phone than use--a term I use lightly--your company again!

Sprint is the worst company. I was with Sprint for 17 years. They overcharged me for the past 6 months. When I brought it to their attention, they said I would be refunded. As of today, I am still waiting for a refund of $500 dollars. I recently cancelled Sprint and my phone was suppose to be credited the money they overcharged. I have been getting the run around for the past several weeks about my bill. If any of the 558 unsatisfied customers have similar stories or experiences, my email is ***. I am considering filing a class action law suit.

Sprint is the worst company. I was with Sprint for 17 years. They overcharged me for the past 6 months. When I brought it to their attention, they said I would be refunded. As of today, I am still waiting for a refund of $500 dollars. I recently cancelled Sprint and my phone was suppose to be credited the money they overcharged. I have been getting the run around for the past several weeks about my bill. If any of the 558 unsatisfied customers have similar stories or experiences, my email is ***. I am considering filing a class action law suit.

They changed my contract before my first bill with out notifying me. I call every month with either fix my contract or let me out of the contract so I can get a fair plan. I dont have phone service I only have a tablet with internet. I get charged about 120$ in EXTRA charges for services I dont even have. I have made no less then 8 calls which take roughly 4+ hours of may day every time. No one can help because no one understand what is going on. I give my infromation so a manager can call and guess what I have yet to get a call back. Its almost been a year. Last call I made I was informed they cant do anything for me with out a manager but its been to long to take the tablet back.

They changed my contract before my first bill with out notifying me. I call every month with either fix my contract or let me out of the contract so I can get a fair plan. I dont have phone service I only have a tablet with internet. I get charged about 120$ in EXTRA charges for services I dont even have. I have made no less then 8 calls which take roughly 4+ hours of may day every time. No one can help because no one understand what is going on. I give my infromation so a manager can call and guess what I have yet to get a call back. Its almost been a year. Last call I made I was informed they cant do anything for me with out a manager but its been to long to take the tablet back.

They changed my contract before my first bill with out notifying me. I call every month with either fix my contract or let me out of the contract so I can get a fair plan. I dont have phone service I only have a tablet with internet. I get charged about 120$ in EXTRA charges for services I dont even have. I have made no less then 8 calls which take roughly 4+ hours of may day every time. No one can help because no one understand what is going on. I give my infromation so a manager can call and guess what I have yet to get a call back. Its almost been a year. Last call I made I was informed they cant do anything for me with out a manager but its been to long to take the tablet back.

January 1, 2018
Executive Team
6200 Sprint Pkwy
Overland Park, KS 66251
My name is Lori and I have been a customer at Sprint since 2001. I have never really had a reason to send a letter of complaint in the past, but due to recent problems with your company, I have decided to send one today. (It is very long and detailed so please bear with me.)
I had been contemplating upgrading my iPhone 5s 16GB for some time, when on December 14th of this year my 16 year old daughter’s iPhone 6 16GB phone died on her while out of town for a school function in Grand Rapids, MI. I went to the Sprint on-line store and found (2) iPhone 6s 64GB. The copy of the conformation of this purchase is in the e-mail below: Copy of email sent to corporation
Now, if you can make heads or tails of this invoice, the more power to you. But what I signed up for was the two iPhone 6s 64GB $50 down on each, and a $12.50 per month lease payment, with the $30 upgrade fee waived.
The phones came to my home, and after I activated one of the iPhones, this is the next e-mail that I received. (as well as the on-line notice while I was on the site) : Copy of email sent to corporation
After I received the notice that I was going to be paying $52.99 a month. After I had signed up for $12.50 a month, I did not activate the second iPhone. I waited until the next day and went to a Sprint store to try to figure all of this out in person.
I did not know that there was a difference in Sprint stores, (Corporate vs Non-Corporate) so I ended up calling and going to PCS Mobile Solutions at 45185 Market St in Shelby Twp, MI. The manager, Columbus and the woman that helped me, Kasey were very helpful and accommodating and advised me that, “What you offer on-line and in-stores are completely separate animals and although they could not help me with the bill, they did help me clear the activation of the iPhone and lend me a spare, so that my daughter wouldn’t be without a phone (she just got her driver’s license) until I got everything straightened out.” I called for a return package that day, and assumed that I would be receiving it in the 3-5 days as the call taker stated. (I was there for 4hrs)
They did not come. I then called the main number and was advised to go to a corporate store location to turn in the phones. I made an appointment for December 28, 2017 and went to the Corporate store located at: ***. They charged me a restocking fee of $45 per phone, but could not scan the phones in to their system because of the SKU (?). They then refunded me the $45 restocking fee per phone and gave me the number to call again, requesting return packages. I did ask them about the $52.99 charge a month that the above e-mail had mentioned, and they said that that was the charge for a glass protector offered in the ad above, I think, if that is the case it should’ve been clearly stated and NOT made to look like part of the bill. They also informed me that I did not owe anything for the iPhone 6 that died on my daughter. (I had mentioned this phone at the beginning of this long and painful ordeal.) They also stated while I was there, that they were “having problems with the computer system and were suggesting that unhappy customers should switch to AT&T or Verizon.”
When I returned home, after wasting another 4hrs of my day off, I called again, (this is the third time) and the woman on the phone said that they had already been delivered. They had not. They then took down all my information again, and I am still waiting.
I opened my e-mail this morning to find this: Copy of email sent to corporation
Now, I’m not really sure which lease that this e-mail is referring to, but I will not pay $112.49 for an iPhone 6 16GB phone, that I was told I owed nothing on, and the fair market value (according to Sprint) is $101 and some change. Nor will I pay $112.49 for an iPhone 5s 16GB phone that has no fair market value, and if I’m lucky Apple may give me a $50 in-store coupon for.
I did take the time, before writing this letter to find out who all the CEO/Executives are for your company, and although you all have very impressive résumés, you seem to have lost focus on your customer service. I am not, by any stretch of the imagination, a tech genius, or a business exec, but I am a consumer, and although not ancient, am old enough to understand that all of your different stores, plans, and verbiage can be really confusing to the general population. I suggest you take a long and hard look at your approach to customer service, because regardless of whether you have the, “Can you hear me now?” guy from Verizon, the left hand of your company is not in sync with what your right hand is doing/ saying. It may not mean a lot you, me saying this. But as a consumer, I think that the majority of us are tired of being talked into circles, not knowing who to trust, as well as receiving poor service. I for one, when all my leasing obligations are up, plan on taking the advice of the Sprint Corporate Store that I visited and seek a new phone service through Verizon or AT&T. I have talked to various coworkers and friends that had made the switch a long time ago, and have never experienced the problems that I have. They can read and understand their bill clearly, they don’t receive unexpected charges after the fact, and they can go to a store and not receive conflicting explanations. I am also eligible for a higher Fire/EMS discount through these companies, as well as my husband being eligible for a Veteran’s discount. So that helps too.
Thank you for taking the time to read my letter, I hope that in a few years, I may be a returning customer. For now, as it stands, I think I’ll take my chances on another company.
Sincerely yours,
Lori

January 1, 2018
Executive Team
6200 Sprint Pkwy
Overland Park, KS 66251
My name is Lori and I have been a customer at Sprint since 2001. I have never really had a reason to send a letter of complaint in the past, but due to recent problems with your company, I have decided to send one today. (It is very long and detailed so please bear with me.)
I had been contemplating upgrading my iPhone 5s 16GB for some time, when on December 14th of this year my 16 year old daughter’s iPhone 6 16GB phone died on her while out of town for a school function in Grand Rapids, MI. I went to the Sprint on-line store and found (2) iPhone 6s 64GB. The copy of the conformation of this purchase is in the e-mail below: Copy of email sent to corporation
Now, if you can make heads or tails of this invoice, the more power to you. But what I signed up for was the two iPhone 6s 64GB $50 down on each, and a $12.50 per month lease payment, with the $30 upgrade fee waived.
The phones came to my home, and after I activated one of the iPhones, this is the next e-mail that I received. (as well as the on-line notice while I was on the site) : Copy of email sent to corporation
After I received the notice that I was going to be paying $52.99 a month. After I had signed up for $12.50 a month, I did not activate the second iPhone. I waited until the next day and went to a Sprint store to try to figure all of this out in person.
I did not know that there was a difference in Sprint stores, (Corporate vs Non-Corporate) so I ended up calling and going to PCS Mobile Solutions at 45185 Market St in Shelby Twp, MI. The manager, Columbus and the woman that helped me, Kasey were very helpful and accommodating and advised me that, “What you offer on-line and in-stores are completely separate animals and although they could not help me with the bill, they did help me clear the activation of the iPhone and lend me a spare, so that my daughter wouldn’t be without a phone (she just got her driver’s license) until I got everything straightened out.” I called for a return package that day, and assumed that I would be receiving it in the 3-5 days as the call taker stated. (I was there for 4hrs)
They did not come. I then called the main number and was advised to go to a corporate store location to turn in the phones. I made an appointment for December 28, 2017 and went to the Corporate store located at: ***. They charged me a restocking fee of $45 per phone, but could not scan the phones in to their system because of the SKU (?). They then refunded me the $45 restocking fee per phone and gave me the number to call again, requesting return packages. I did ask them about the $52.99 charge a month that the above e-mail had mentioned, and they said that that was the charge for a glass protector offered in the ad above, I think, if that is the case it should’ve been clearly stated and NOT made to look like part of the bill. They also informed me that I did not owe anything for the iPhone 6 that died on my daughter. (I had mentioned this phone at the beginning of this long and painful ordeal.) They also stated while I was there, that they were “having problems with the computer system and were suggesting that unhappy customers should switch to AT&T or Verizon.”
When I returned home, after wasting another 4hrs of my day off, I called again, (this is the third time) and the woman on the phone said that they had already been delivered. They had not. They then took down all my information again, and I am still waiting.
I opened my e-mail this morning to find this: Copy of email sent to corporation
Now, I’m not really sure which lease that this e-mail is referring to, but I will not pay $112.49 for an iPhone 6 16GB phone, that I was told I owed nothing on, and the fair market value (according to Sprint) is $101 and some change. Nor will I pay $112.49 for an iPhone 5s 16GB phone that has no fair market value, and if I’m lucky Apple may give me a $50 in-store coupon for.
I did take the time, before writing this letter to find out who all the CEO/Executives are for your company, and although you all have very impressive résumés, you seem to have lost focus on your customer service. I am not, by any stretch of the imagination, a tech genius, or a business exec, but I am a consumer, and although not ancient, am old enough to understand that all of your different stores, plans, and verbiage can be really confusing to the general population. I suggest you take a long and hard look at your approach to customer service, because regardless of whether you have the, “Can you hear me now?” guy from Verizon, the left hand of your company is not in sync with what your right hand is doing/ saying. It may not mean a lot you, me saying this. But as a consumer, I think that the majority of us are tired of being talked into circles, not knowing who to trust, as well as receiving poor service. I for one, when all my leasing obligations are up, plan on taking the advice of the Sprint Corporate Store that I visited and seek a new phone service through Verizon or AT&T. I have talked to various coworkers and friends that had made the switch a long time ago, and have never experienced the problems that I have. They can read and understand their bill clearly, they don’t receive unexpected charges after the fact, and they can go to a store and not receive conflicting explanations. I am also eligible for a higher Fire/EMS discount through these companies, as well as my husband being eligible for a Veteran’s discount. So that helps too.
Thank you for taking the time to read my letter, I hope that in a few years, I may be a returning customer. For now, as it stands, I think I’ll take my chances on another company.
Sincerely yours,
Lori

January 1, 2018
Executive Team
6200 Sprint Pkwy
Overland Park, KS 66251
My name is Lori and I have been a customer at Sprint since 2001. I have never really had a reason to send a letter of complaint in the past, but due to recent problems with your company, I have decided to send one today. (It is very long and detailed so please bear with me.)
I had been contemplating upgrading my iPhone 5s 16GB for some time, when on December 14th of this year my 16 year old daughter’s iPhone 6 16GB phone died on her while out of town for a school function in Grand Rapids, MI. I went to the Sprint on-line store and found (2) iPhone 6s 64GB. The copy of the conformation of this purchase is in the e-mail below: Copy of email sent to corporation
Now, if you can make heads or tails of this invoice, the more power to you. But what I signed up for was the two iPhone 6s 64GB $50 down on each, and a $12.50 per month lease payment, with the $30 upgrade fee waived.
The phones came to my home, and after I activated one of the iPhones, this is the next e-mail that I received. (as well as the on-line notice while I was on the site) : Copy of email sent to corporation
After I received the notice that I was going to be paying $52.99 a month. After I had signed up for $12.50 a month, I did not activate the second iPhone. I waited until the next day and went to a Sprint store to try to figure all of this out in person.
I did not know that there was a difference in Sprint stores, (Corporate vs Non-Corporate) so I ended up calling and going to PCS Mobile Solutions at 45185 Market St in Shelby Twp, MI. The manager, Columbus and the woman that helped me, Kasey were very helpful and accommodating and advised me that, “What you offer on-line and in-stores are completely separate animals and although they could not help me with the bill, they did help me clear the activation of the iPhone and lend me a spare, so that my daughter wouldn’t be without a phone (she just got her driver’s license) until I got everything straightened out.” I called for a return package that day, and assumed that I would be receiving it in the 3-5 days as the call taker stated. (I was there for 4hrs)
They did not come. I then called the main number and was advised to go to a corporate store location to turn in the phones. I made an appointment for December 28, 2017 and went to the Corporate store located at: ***. They charged me a restocking fee of $45 per phone, but could not scan the phones in to their system because of the SKU (?). They then refunded me the $45 restocking fee per phone and gave me the number to call again, requesting return packages. I did ask them about the $52.99 charge a month that the above e-mail had mentioned, and they said that that was the charge for a glass protector offered in the ad above, I think, if that is the case it should’ve been clearly stated and NOT made to look like part of the bill. They also informed me that I did not owe anything for the iPhone 6 that died on my daughter. (I had mentioned this phone at the beginning of this long and painful ordeal.) They also stated while I was there, that they were “having problems with the computer system and were suggesting that unhappy customers should switch to AT&T or Verizon.”
When I returned home, after wasting another 4hrs of my day off, I called again, (this is the third time) and the woman on the phone said that they had already been delivered. They had not. They then took down all my information again, and I am still waiting.
I opened my e-mail this morning to find this: Copy of email sent to corporation
Now, I’m not really sure which lease that this e-mail is referring to, but I will not pay $112.49 for an iPhone 6 16GB phone, that I was told I owed nothing on, and the fair market value (according to Sprint) is $101 and some change. Nor will I pay $112.49 for an iPhone 5s 16GB phone that has no fair market value, and if I’m lucky Apple may give me a $50 in-store coupon for.
I did take the time, before writing this letter to find out who all the CEO/Executives are for your company, and although you all have very impressive résumés, you seem to have lost focus on your customer service. I am not, by any stretch of the imagination, a tech genius, or a business exec, but I am a consumer, and although not ancient, am old enough to understand that all of your different stores, plans, and verbiage can be really confusing to the general population. I suggest you take a long and hard look at your approach to customer service, because regardless of whether you have the, “Can you hear me now?” guy from Verizon, the left hand of your company is not in sync with what your right hand is doing/ saying. It may not mean a lot you, me saying this. But as a consumer, I think that the majority of us are tired of being talked into circles, not knowing who to trust, as well as receiving poor service. I for one, when all my leasing obligations are up, plan on taking the advice of the Sprint Corporate Store that I visited and seek a new phone service through Verizon or AT&T. I have talked to various coworkers and friends that had made the switch a long time ago, and have never experienced the problems that I have. They can read and understand their bill clearly, they don’t receive unexpected charges after the fact, and they can go to a store and not receive conflicting explanations. I am also eligible for a higher Fire/EMS discount through these companies, as well as my husband being eligible for a Veteran’s discount. So that helps too.
Thank you for taking the time to read my letter, I hope that in a few years, I may be a returning customer. For now, as it stands, I think I’ll take my chances on another company.
Sincerely yours,
Lori

They changed my contract before my first bill with out notifying me. I call every month with either fix my contract or let me out of the contract so I can get a fair plan. I dont have phone service I only have a tablet with internet. I get charged about 120$ in EXTRA charges for services I dont even have. I have made no less then 8 calls which take roughly 4+ hours of may day every time. No one can help because no one understand what is going on. I give my infromation so a manager can call and guess what I have yet to get a call back. Its almost been a year. Last call I made I was informed they cant do anything for me with out a manager but its been to long to take the tablet back.

They changed my contract before my first bill with out notifying me. I call every month with either fix my contract or let me out of the contract so I can get a fair plan. I dont have phone service I only have a tablet with internet. I get charged about 120$ in EXTRA charges for services I dont even have. I have made no less then 8 calls which take roughly 4+ hours of may day every time. No one can help because no one understand what is going on. I give my infromation so a manager can call and guess what I have yet to get a call back. Its almost been a year. Last call I made I was informed they cant do anything for me with out a manager but its been to long to take the tablet back.

January 1, 2018
Executive Team
6200 Sprint Pkwy
Overland Park, KS 66251
My name is Lori and I have been a customer at Sprint since 2001. I have never really had a reason to send a letter of complaint in the past, but due to recent problems with your company, I have decided to send one today. (It is very long and detailed so please bear with me.)
I had been contemplating upgrading my iPhone 5s 16GB for some time, when on December 14th of this year my 16 year old daughter’s iPhone 6 16GB phone died on her while out of town for a school function in Grand Rapids, MI. I went to the Sprint on-line store and found (2) iPhone 6s 64GB. The copy of the conformation of this purchase is in the e-mail below: Copy of email sent to corporation
Now, if you can make heads or tails of this invoice, the more power to you. But what I signed up for was the two iPhone 6s 64GB $50 down on each, and a $12.50 per month lease payment, with the $30 upgrade fee waived.
The phones came to my home, and after I activated one of the iPhones, this is the next e-mail that I received. (as well as the on-line notice while I was on the site) : Copy of email sent to corporation
After I received the notice that I was going to be paying $52.99 a month. After I had signed up for $12.50 a month, I did not activate the second iPhone. I waited until the next day and went to a Sprint store to try to figure all of this out in person.
I did not know that there was a difference in Sprint stores, (Corporate vs Non-Corporate) so I ended up calling and going to PCS Mobile Solutions at 45185 Market St in Shelby Twp, MI. The manager, Columbus and the woman that helped me, Kasey were very helpful and accommodating and advised me that, “What you offer on-line and in-stores are completely separate animals and although they could not help me with the bill, they did help me clear the activation of the iPhone and lend me a spare, so that my daughter wouldn’t be without a phone (she just got her driver’s license) until I got everything straightened out.” I called for a return package that day, and assumed that I would be receiving it in the 3-5 days as the call taker stated. (I was there for 4hrs)
They did not come. I then called the main number and was advised to go to a corporate store location to turn in the phones. I made an appointment for December 28, 2017 and went to the Corporate store located at: ***. They charged me a restocking fee of $45 per phone, but could not scan the phones in to their system because of the SKU (?). They then refunded me the $45 restocking fee per phone and gave me the number to call again, requesting return packages. I did ask them about the $52.99 charge a month that the above e-mail had mentioned, and they said that that was the charge for a glass protector offered in the ad above, I think, if that is the case it should’ve been clearly stated and NOT made to look like part of the bill. They also informed me that I did not owe anything for the iPhone 6 that died on my daughter. (I had mentioned this phone at the beginning of this long and painful ordeal.) They also stated while I was there, that they were “having problems with the computer system and were suggesting that unhappy customers should switch to AT&T or Verizon.”
When I returned home, after wasting another 4hrs of my day off, I called again, (this is the third time) and the woman on the phone said that they had already been delivered. They had not. They then took down all my information again, and I am still waiting.
I opened my e-mail this morning to find this: Copy of email sent to corporation
Now, I’m not really sure which lease that this e-mail is referring to, but I will not pay $112.49 for an iPhone 6 16GB phone, that I was told I owed nothing on, and the fair market value (according to Sprint) is $101 and some change. Nor will I pay $112.49 for an iPhone 5s 16GB phone that has no fair market value, and if I’m lucky Apple may give me a $50 in-store coupon for.
I did take the time, before writing this letter to find out who all the CEO/Executives are for your company, and although you all have very impressive résumés, you seem to have lost focus on your customer service. I am not, by any stretch of the imagination, a tech genius, or a business exec, but I am a consumer, and although not ancient, am old enough to understand that all of your different stores, plans, and verbiage can be really confusing to the general population. I suggest you take a long and hard look at your approach to customer service, because regardless of whether you have the, “Can you hear me now?” guy from Verizon, the left hand of your company is not in sync with what your right hand is doing/ saying. It may not mean a lot you, me saying this. But as a consumer, I think that the majority of us are tired of being talked into circles, not knowing who to trust, as well as receiving poor service. I for one, when all my leasing obligations are up, plan on taking the advice of the Sprint Corporate Store that I visited and seek a new phone service through Verizon or AT&T. I have talked to various coworkers and friends that had made the switch a long time ago, and have never experienced the problems that I have. They can read and understand their bill clearly, they don’t receive unexpected charges after the fact, and they can go to a store and not receive conflicting explanations. I am also eligible for a higher Fire/EMS discount through these companies, as well as my husband being eligible for a Veteran’s discount. So that helps too.
Thank you for taking the time to read my letter, I hope that in a few years, I may be a returning customer. For now, as it stands, I think I’ll take my chances on another company.
Sincerely yours,
Lori

January 1, 2018
Executive Team
6200 Sprint Pkwy
Overland Park, KS 66251
My name is Lori and I have been a customer at Sprint since 2001. I have never really had a reason to send a letter of complaint in the past, but due to recent problems with your company, I have decided to send one today. (It is very long and detailed so please bear with me.)
I had been contemplating upgrading my iPhone 5s 16GB for some time, when on December 14th of this year my 16 year old daughter’s iPhone 6 16GB phone died on her while out of town for a school function in Grand Rapids, MI. I went to the Sprint on-line store and found (2) iPhone 6s 64GB. The copy of the conformation of this purchase is in the e-mail below: Copy of email sent to corporation
Now, if you can make heads or tails of this invoice, the more power to you. But what I signed up for was the two iPhone 6s 64GB $50 down on each, and a $12.50 per month lease payment, with the $30 upgrade fee waived.
The phones came to my home, and after I activated one of the iPhones, this is the next e-mail that I received. (as well as the on-line notice while I was on the site) : Copy of email sent to corporation
After I received the notice that I was going to be paying $52.99 a month. After I had signed up for $12.50 a month, I did not activate the second iPhone. I waited until the next day and went to a Sprint store to try to figure all of this out in person.
I did not know that there was a difference in Sprint stores, (Corporate vs Non-Corporate) so I ended up calling and going to PCS Mobile Solutions at 45185 Market St in Shelby Twp, MI. The manager, Columbus and the woman that helped me, Kasey were very helpful and accommodating and advised me that, “What you offer on-line and in-stores are completely separate animals and although they could not help me with the bill, they did help me clear the activation of the iPhone and lend me a spare, so that my daughter wouldn’t be without a phone (she just got her driver’s license) until I got everything straightened out.” I called for a return package that day, and assumed that I would be receiving it in the 3-5 days as the call taker stated. (I was there for 4hrs)
They did not come. I then called the main number and was advised to go to a corporate store location to turn in the phones. I made an appointment for December 28, 2017 and went to the Corporate store located at: ***. They charged me a restocking fee of $45 per phone, but could not scan the phones in to their system because of the SKU (?). They then refunded me the $45 restocking fee per phone and gave me the number to call again, requesting return packages. I did ask them about the $52.99 charge a month that the above e-mail had mentioned, and they said that that was the charge for a glass protector offered in the ad above, I think, if that is the case it should’ve been clearly stated and NOT made to look like part of the bill. They also informed me that I did not owe anything for the iPhone 6 that died on my daughter. (I had mentioned this phone at the beginning of this long and painful ordeal.) They also stated while I was there, that they were “having problems with the computer system and were suggesting that unhappy customers should switch to AT&T or Verizon.”
When I returned home, after wasting another 4hrs of my day off, I called again, (this is the third time) and the woman on the phone said that they had already been delivered. They had not. They then took down all my information again, and I am still waiting.
I opened my e-mail this morning to find this: Copy of email sent to corporation
Now, I’m not really sure which lease that this e-mail is referring to, but I will not pay $112.49 for an iPhone 6 16GB phone, that I was told I owed nothing on, and the fair market value (according to Sprint) is $101 and some change. Nor will I pay $112.49 for an iPhone 5s 16GB phone that has no fair market value, and if I’m lucky Apple may give me a $50 in-store coupon for.
I did take the time, before writing this letter to find out who all the CEO/Executives are for your company, and although you all have very impressive résumés, you seem to have lost focus on your customer service. I am not, by any stretch of the imagination, a tech genius, or a business exec, but I am a consumer, and although not ancient, am old enough to understand that all of your different stores, plans, and verbiage can be really confusing to the general population. I suggest you take a long and hard look at your approach to customer service, because regardless of whether you have the, “Can you hear me now?” guy from Verizon, the left hand of your company is not in sync with what your right hand is doing/ saying. It may not mean a lot you, me saying this. But as a consumer, I think that the majority of us are tired of being talked into circles, not knowing who to trust, as well as receiving poor service. I for one, when all my leasing obligations are up, plan on taking the advice of the Sprint Corporate Store that I visited and seek a new phone service through Verizon or AT&T. I have talked to various coworkers and friends that had made the switch a long time ago, and have never experienced the problems that I have. They can read and understand their bill clearly, they don’t receive unexpected charges after the fact, and they can go to a store and not receive conflicting explanations. I am also eligible for a higher Fire/EMS discount through these companies, as well as my husband being eligible for a Veteran’s discount. So that helps too.
Thank you for taking the time to read my letter, I hope that in a few years, I may be a returning customer. For now, as it stands, I think I’ll take my chances on another company.
Sincerely yours,
Lori

I was a Sprint customer fo 13 years. I can no longer afford Sprint and have changed carriers as of Dec. 14, 2017. I was told that my phone would be unlocked within 24 to 72 hours. I called on Dec. 18 and was told that my phone had been marked as lost or stolen and the unlock request had been cancelled. A new request wqs submitted, this time saying within 24 to 48 hours it would be unlocked. I was told on the 22 , by the tech support dept., that the phone was now unlocked. I called the new carrier but they could not activate the phone. I called again n Dec. 28 and was told that, in fact, the phone was not unlocked and we had to start over again, this time making it a priority, to be done in 24 to 48 hours. Today, Dec. 30, I called again and was told that nothing is done n weekends - the first time anyone said that - and that the phone will be unlocked on Monday. (This from a supervisor). It remains to be seen, but I will never again deal with Sprint and I will be sure my friends and family know how I was treated.

I was a Sprint customer fo 13 years. I can no longer afford Sprint and have changed carriers as of Dec. 14, 2017. I was told that my phone would be unlocked within 24 to 72 hours. I called on Dec. 18 and was told that my phone had been marked as lost or stolen and the unlock request had been cancelled. A new request wqs submitted, this time saying within 24 to 48 hours it would be unlocked. I was told on the 22 , by the tech support dept., that the phone was now unlocked. I called the new carrier but they could not activate the phone. I called again n Dec. 28 and was told that, in fact, the phone was not unlocked and we had to start over again, this time making it a priority, to be done in 24 to 48 hours. Today, Dec. 30, I called again and was told that nothing is done n weekends - the first time anyone said that - and that the phone will be unlocked on Monday. (This from a supervisor). It remains to be seen, but I will never again deal with Sprint and I will be sure my friends and family know how I was treated.

I was a Sprint customer fo 13 years. I can no longer afford Sprint and have changed carriers as of Dec. 14, 2017. I was told that my phone would be unlocked within 24 to 72 hours. I called on Dec. 18 and was told that my phone had been marked as lost or stolen and the unlock request had been cancelled. A new request wqs submitted, this time saying within 24 to 48 hours it would be unlocked. I was told on the 22 , by the tech support dept., that the phone was now unlocked. I called the new carrier but they could not activate the phone. I called again n Dec. 28 and was told that, in fact, the phone was not unlocked and we had to start over again, this time making it a priority, to be done in 24 to 48 hours. Today, Dec. 30, I called again and was told that nothing is done n weekends - the first time anyone said that - and that the phone will be unlocked on Monday. (This from a supervisor). It remains to be seen, but I will never again deal with Sprint and I will be sure my friends and family know how I was treated.

Stay away! Deceptive and deliberately inaccurate billing practices are used to take advantage of customers. I waited a month for a credit I was owed for a returned phone as I switched carriers. “Customer service” told me I needed to be patient, that things “take time”. Shocked to learn I was being impatient by waiting a month. Was promised a resolution in 30 minutes, that was days ago. I have proof they have my phone and have in writing From Sprint that I’d receive the credit. Now they expect me to pay a $250 bill before they’ll give me the credit I am owed.

Stay away! Deceptive and deliberately inaccurate billing practices are used to take advantage of customers. I waited a month for a credit I was owed for a returned phone as I switched carriers. “Customer service” told me I needed to be patient, that things “take time”. Shocked to learn I was being impatient by waiting a month. Was promised a resolution in 30 minutes, that was days ago. I have proof they have my phone and have in writing From Sprint that I’d receive the credit. Now they expect me to pay a $250 bill before they’ll give me the credit I am owed.

Stay away! Deceptive and deliberately inaccurate billing practices are used to take advantage of customers. I waited a month for a credit I was owed for a returned phone as I switched carriers. “Customer service” told me I needed to be patient, that things “take time”. Shocked to learn I was being impatient by waiting a month. Was promised a resolution in 30 minutes, that was days ago. I have proof they have my phone and have in writing From Sprint that I’d receive the credit. Now they expect me to pay a $250 bill before they’ll give me the credit I am owed.