Sprint Now Part of T-Mobile

Sprint's service is horrible. When I switched over from T-mobile to sprint, it was because of their attractive low rates. Turns out, I'm paying more at sprint because of the taxes and surcharges they forgot to mention when I was signing up. Stay away from sprint, the low prices are attractive at first glance but you will end up paying the same if not more for worse data reception.

Sprint is getting customers under lies. We have been told that we were going to own the phones after the two year agreement and now they are saying that we have to pay almost $200 for each phone after all we paid on the two year agreement. I even gave them two phones that I had paid off and asked several time if after the agreement the phones where going to be our, and they said yes. I talked to over 5 different representatives and none of them helped me. And I know I am not the only one that has sign a contract under lies. Now they want to keep charging us. The contract that I signed did not say that and now they are wining because they changed the contract and fired the person with which I signed the contract. Sprint is a fraud, don't chose them as your cellphone company!

Sprint is getting customers under lies. We have been told that we were going to own the phones after the two year agreement and now they are saying that we have to pay almost $200 for each phone after all we paid on the two year agreement. I even gave them two phones that I had paid off and asked several time if after the agreement the phones where going to be our, and they said yes. I talked to over 5 different representatives and none of them helped me. And I know I am not the only one that has sign a contract under lies. Now they want to keep charging us. The contract that I signed did not say that and now they are wining because they changed the contract and fired the person with which I signed the contract. Sprint is a fraud, don't chose them as your cellphone company!

Sprint is getting customers under lies. We have been told that we were going to own the phones after the two year agreement and now they are saying that we have to pay almost $200 for each phone after all we paid on the two year agreement. I even gave them two phones that I had paid off and asked several time if after the agreement the phones where going to be our, and they said yes. I talked to over 5 different representatives and none of them helped me. And I know I am not the only one that has sign a contract under lies. Now they want to keep charging us. The contract that I signed did not say that and now they are wining because they changed the contract and fired the person with which I signed the contract. Sprint is a fraud, don't chose them as your cellphone company!

Oh Sprint, I was a loyal customer for almost a decade. I cancelled my account back in August, and was still receiving bills that I finally figured out were from an additional line on the account...that I was under the impression was cancelled when I “terminated” my entire account. I thought that was pretty darn simplified for you guys...guess not.

Oh Sprint, I was a loyal customer for almost a decade. I cancelled my account back in August, and was still receiving bills that I finally figured out were from an additional line on the account...that I was under the impression was cancelled when I “terminated” my entire account. I thought that was pretty darn simplified for you guys...guess not.

Oh Sprint, I was a loyal customer for almost a decade. I cancelled my account back in August, and was still receiving bills that I finally figured out were from an additional line on the account...that I was under the impression was cancelled when I “terminated” my entire account. I thought that was pretty darn simplified for you guys...guess not.

Oh Sprint, I was a loyal customer for almost a decade. I cancelled my account back in August, and was still receiving bills that I finally figured out were from an additional line on the account...that I was under the impression was cancelled when I “terminated” my entire account. I thought that was pretty darn simplified for you guys...guess not.

Oh Sprint, I was a loyal customer for almost a decade. I cancelled my account back in August, and was still receiving bills that I finally figured out were from an additional line on the account...that I was under the impression was cancelled when I “terminated” my entire account. I thought that was pretty darn simplified for you guys...guess not.

Just wanted to share my experience with Sprint. I've been with the company for 15 years, and it has really gone down hill. I recently did an upgrade with Sprint to their Note 8. I had to sit in the store with a rep for about 1.5 hours, while he went back and forth with his co-workers, just to get my handset upgraded because the left hand never knows what the right hand is doing.
I had an issue with my bill today over the upgrade I did. Sprint offers an online chat, but I don't know if the people staffing it are that qualified because they never seem to read what it is that you type. I find myself having to explain, and re-explain, just to get an answer to a question that I never asked or already stated in the chat.
This has been a pretty normal occurrence for me when dealing with anyone with Sprint. I try to use their self-service options as much as possible, and absolutely grit my teeth when I have to chat or speak with someone because I know at least an hour of my time or more, will be enveloped with answering the same questions, clarifying my responses, or being transferred (which they can now do in chat too; yikes!).
In short, as long as your services are working, you should be fine, but the moment you have to change your service, do an upgrade, or call in for any reason, be prepared to hold and repeat yourself several times.

Just wanted to share my experience with Sprint. I've been with the company for 15 years, and it has really gone down hill. I recently did an upgrade with Sprint to their Note 8. I had to sit in the store with a rep for about 1.5 hours, while he went back and forth with his co-workers, just to get my handset upgraded because the left hand never knows what the right hand is doing.
I had an issue with my bill today over the upgrade I did. Sprint offers an online chat, but I don't know if the people staffing it are that qualified because they never seem to read what it is that you type. I find myself having to explain, and re-explain, just to get an answer to a question that I never asked or already stated in the chat.
This has been a pretty normal occurrence for me when dealing with anyone with Sprint. I try to use their self-service options as much as possible, and absolutely grit my teeth when I have to chat or speak with someone because I know at least an hour of my time or more, will be enveloped with answering the same questions, clarifying my responses, or being transferred (which they can now do in chat too; yikes!).
In short, as long as your services are working, you should be fine, but the moment you have to change your service, do an upgrade, or call in for any reason, be prepared to hold and repeat yourself several times.

Just wanted to share my experience with Sprint. I've been with the company for 15 years, and it has really gone down hill. I recently did an upgrade with Sprint to their Note 8. I had to sit in the store with a rep for about 1.5 hours, while he went back and forth with his co-workers, just to get my handset upgraded because the left hand never knows what the right hand is doing.
I had an issue with my bill today over the upgrade I did. Sprint offers an online chat, but I don't know if the people staffing it are that qualified because they never seem to read what it is that you type. I find myself having to explain, and re-explain, just to get an answer to a question that I never asked or already stated in the chat.
This has been a pretty normal occurrence for me when dealing with anyone with Sprint. I try to use their self-service options as much as possible, and absolutely grit my teeth when I have to chat or speak with someone because I know at least an hour of my time or more, will be enveloped with answering the same questions, clarifying my responses, or being transferred (which they can now do in chat too; yikes!).
In short, as long as your services are working, you should be fine, but the moment you have to change your service, do an upgrade, or call in for any reason, be prepared to hold and repeat yourself several times.

Just wanted to share my experience with Sprint. I've been with the company for 15 years, and it has really gone down hill. I recently did an upgrade with Sprint to their Note 8. I had to sit in the store with a rep for about 1.5 hours, while he went back and forth with his co-workers, just to get my handset upgraded because the left hand never knows what the right hand is doing.
I had an issue with my bill today over the upgrade I did. Sprint offers an online chat, but I don't know if the people staffing it are that qualified because they never seem to read what it is that you type. I find myself having to explain, and re-explain, just to get an answer to a question that I never asked or already stated in the chat.
This has been a pretty normal occurrence for me when dealing with anyone with Sprint. I try to use their self-service options as much as possible, and absolutely grit my teeth when I have to chat or speak with someone because I know at least an hour of my time or more, will be enveloped with answering the same questions, clarifying my responses, or being transferred (which they can now do in chat too; yikes!).
In short, as long as your services are working, you should be fine, but the moment you have to change your service, do an upgrade, or call in for any reason, be prepared to hold and repeat yourself several times.

This has been a tragedy with Sprint.
I called over 20 times to get my phone unlocked and then after they unlocked my phone, I was informed that there was an SPID issue even though I've been with Sprint for two years after switching from Verizon.
After a day of delay with the SPID issue, they had told me that the SPID problem has been cleared up and when I when went to port the phone out today, they said that the phone is locked again.
This is absolutely absurd. I cannot believe this is the situation I am in and how difficult this process has been.
Thorughouly unimpressed and aggravated.
I need this to be resolved immediatey, today.

Just wanted to share my experience with Sprint. I've been with the company for 15 years, and it has really gone down hill. I recently did an upgrade with Sprint to their Note 8. I had to sit in the store with a rep for about 1.5 hours, while he went back and forth with his co-workers, just to get my handset upgraded because the left hand never knows what the right hand is doing.
I had an issue with my bill today over the upgrade I did. Sprint offers an online chat, but I don't know if the people staffing it are that qualified because they never seem to read what it is that you type. I find myself having to explain, and re-explain, just to get an answer to a question that I never asked or already stated in the chat.
This has been a pretty normal occurrence for me when dealing with anyone with Sprint. I try to use their self-service options as much as possible, and absolutely grit my teeth when I have to chat or speak with someone because I know at least an hour of my time or more, will be enveloped with answering the same questions, clarifying my responses, or being transferred (which they can now do in chat too; yikes!).
In short, as long as your services are working, you should be fine, but the moment you have to change your service, do an upgrade, or call in for any reason, be prepared to hold and repeat yourself several times.

This has been a tragedy with Sprint.
I called over 20 times to get my phone unlocked and then after they unlocked my phone, I was informed that there was an SPID issue even though I've been with Sprint for two years after switching from Verizon.
After a day of delay with the SPID issue, they had told me that the SPID problem has been cleared up and when I when went to port the phone out today, they said that the phone is locked again.
This is absolutely absurd. I cannot believe this is the situation I am in and how difficult this process has been.
Thorughouly unimpressed and aggravated.
I need this to be resolved immediatey, today.

Sprint is more concerned about their billing than they are with the health and safety of their customers. Very Sad!

Sprint is more concerned about their billing than they are with the health and safety of their customers. Very Sad!

This has been a tragedy with Sprint.
I called over 20 times to get my phone unlocked and then after they unlocked my phone, I was informed that there was an SPID issue even though I've been with Sprint for two years after switching from Verizon.
After a day of delay with the SPID issue, they had told me that the SPID problem has been cleared up and when I when went to port the phone out today, they said that the phone is locked again.
This is absolutely absurd. I cannot believe this is the situation I am in and how difficult this process has been.
Thorughouly unimpressed and aggravated.
I need this to be resolved immediatey, today.

This has been a tragedy with Sprint.
I called over 20 times to get my phone unlocked and then after they unlocked my phone, I was informed that there was an SPID issue even though I've been with Sprint for two years after switching from Verizon.
After a day of delay with the SPID issue, they had told me that the SPID problem has been cleared up and when I when went to port the phone out today, they said that the phone is locked again.
This is absolutely absurd. I cannot believe this is the situation I am in and how difficult this process has been.
Thorughouly unimpressed and aggravated.
I need this to be resolved immediatey, today.