Sprint Now Part of T-Mobile

We cancelled all of our Sprint line back in October within the store with the rep to find out the store did not cancel it and we were still getting charged. Called customer service a month later to inquire about the charge and the rep confirmed one of the lines are active. Then the service rep confirms that they will cancel the line now and will credit back all charges and that we do not have to pay the last invoice. Guest what, the service rep did not cancel the line and got charged another month of the bill on top of what there were suppose to credit back.
Today I called customer service line once more and confirmed verbally that they will cancel & credit back everything. This time I asked for a written confirmation of what they were confirming. Sprint sent me an email of confirming that they will cancel but nothing about the credit back. This was the email that was sent to me, see below.
Dear Valued Customer,
Thank you for contacting Sprint. It was my pleasure assisting you today.
• Deactivation: Your deactivation request will be effective 12/28/2017 for phone number
• Restriction: Block SMS, Block Premium Text, Restrict Outbound Calls, Restrict Inbound Calls, Restrict Casual Usage, Suspending Data Usage, has been added to your account.
If for any reason your request has not been fully addressed, we’d like to hear from you. By replying to this email, we will ensure your comments are noted and any unresolved requests are addressed. To better assist you, please provide your mobile number in your email reply.
Thank you for choosing Sprint. We appreciate your business and look forward to assisting you in the future.
Sincerely,
Zhane
(***xxx)
Transaction ID:***
Because there were no saying of the credit I replied back to the email as suggested in the email but guest what, see below for the reply.
This Sprint email address no longer accepts incoming messages. For immediate assistance, please dial *2 from your Sprint phone or Call Customer Care at 888.211.4727. If you are having issues with your phone, please call from a phone other than the one you need help with.
Thank you for choosing Sprint. We appreciate your business and look forward to serving you in the future.
Customer Service Team
Now that being very frustrated I called the 1-888 number listed above to have them tell me that they will only credit me back for only about half of the invoice. Apparently there are no note on our account for a credit back but there were notes of requesting to cancel the second time we called in which it still were not cancelled. I requested manager to follow up with me but a supervisor with no privileges called claiming that they can't make decisions. Now waiting for a person with a privileges to reach out to me because they could not transfer me to them nor give me their info so that I can reach out. I hope someone in upper management reads what I had to say and take some positive actions.

We cancelled all of our Sprint line back in October within the store with the rep to find out the store did not cancel it and we were still getting charged. Called customer service a month later to inquire about the charge and the rep confirmed one of the lines are active. Then the service rep confirms that they will cancel the line now and will credit back all charges and that we do not have to pay the last invoice. Guest what, the service rep did not cancel the line and got charged another month of the bill on top of what there were suppose to credit back.
Today I called customer service line once more and confirmed verbally that they will cancel & credit back everything. This time I asked for a written confirmation of what they were confirming. Sprint sent me an email of confirming that they will cancel but nothing about the credit back. This was the email that was sent to me, see below.
Dear Valued Customer,
Thank you for contacting Sprint. It was my pleasure assisting you today.
• Deactivation: Your deactivation request will be effective 12/28/2017 for phone number
• Restriction: Block SMS, Block Premium Text, Restrict Outbound Calls, Restrict Inbound Calls, Restrict Casual Usage, Suspending Data Usage, has been added to your account.
If for any reason your request has not been fully addressed, we’d like to hear from you. By replying to this email, we will ensure your comments are noted and any unresolved requests are addressed. To better assist you, please provide your mobile number in your email reply.
Thank you for choosing Sprint. We appreciate your business and look forward to assisting you in the future.
Sincerely,
Zhane
(***xxx)
Transaction ID:***
Because there were no saying of the credit I replied back to the email as suggested in the email but guest what, see below for the reply.
This Sprint email address no longer accepts incoming messages. For immediate assistance, please dial *2 from your Sprint phone or Call Customer Care at 888.211.4727. If you are having issues with your phone, please call from a phone other than the one you need help with.
Thank you for choosing Sprint. We appreciate your business and look forward to serving you in the future.
Customer Service Team
Now that being very frustrated I called the 1-888 number listed above to have them tell me that they will only credit me back for only about half of the invoice. Apparently there are no note on our account for a credit back but there were notes of requesting to cancel the second time we called in which it still were not cancelled. I requested manager to follow up with me but a supervisor with no privileges called claiming that they can't make decisions. Now waiting for a person with a privileges to reach out to me because they could not transfer me to them nor give me their info so that I can reach out. I hope someone in upper management reads what I had to say and take some positive actions.

They are the worst cell phone company EVER!!!! Everybody tells you something different when you call. No one wants to take ownership of there mistakes. I will be leaving them after 12ys and going to some where else. There reps that are in another country are rude.

They are the worst cell phone company EVER!!!! Everybody tells you something different when you call. No one wants to take ownership of there mistakes. I will be leaving them after 12ys and going to some where else. There reps that are in another country are rude.

Don't be the victim of a domestic violence and have your phone lost because Sprint won't help you. Then don't get sick with cancer and have major surgery, then try to work out a payment plan - they sent me to collections because they couldn't make a payment plan for more than seven days. The person treated me with disrespect and didn't even ask how I was feeling. I had an issue before and they were very respectful and helpful in resolving it. But not this time - just because I didn't have insurance. So don't get beat up, lose your phone, get diagnosed with cancer cell, have surgery - and then expect them to work with you.

Don't be the victim of a domestic violence and have your phone lost because Sprint won't help you. Then don't get sick with cancer and have major surgery, then try to work out a payment plan - they sent me to collections because they couldn't make a payment plan for more than seven days. The person treated me with disrespect and didn't even ask how I was feeling. I had an issue before and they were very respectful and helpful in resolving it. But not this time - just because I didn't have insurance. So don't get beat up, lose your phone, get diagnosed with cancer cell, have surgery - and then expect them to work with you.

First of they tell you that by switching to them from net10 it will improve your credit. False. Two years later and not a single thing on my credit from Sprint. Sprint's so called LTE service average at around 1mb per second, not even 4g let alone lte. First six months of service I had to call customer service because my bill was always wrong. It has been the absolute worst cell service I've ever had.

First of they tell you that by switching to them from net10 it will improve your credit. False. Two years later and not a single thing on my credit from Sprint. Sprint's so called LTE service average at around 1mb per second, not even 4g let alone lte. First six months of service I had to call customer service because my bill was always wrong. It has been the absolute worst cell service I've ever had.

Don't be the victim of a domestic violence and have your phone lost because Sprint won't help you. Then don't get sick with cancer and have major surgery, then try to work out a payment plan - they sent me to collections because they couldn't make a payment plan for more than seven days. The person treated me with disrespect and didn't even ask how I was feeling. I had an issue before and they were very respectful and helpful in resolving it. But not this time - just because I didn't have insurance. So don't get beat up, lose your phone, get diagnosed with cancer cell, have surgery - and then expect them to work with you.

Don't be the victim of a domestic violence and have your phone lost because Sprint won't help you. Then don't get sick with cancer and have major surgery, then try to work out a payment plan - they sent me to collections because they couldn't make a payment plan for more than seven days. The person treated me with disrespect and didn't even ask how I was feeling. I had an issue before and they were very respectful and helpful in resolving it. But not this time - just because I didn't have insurance. So don't get beat up, lose your phone, get diagnosed with cancer cell, have surgery - and then expect them to work with you.

Don't be the victim of a domestic violence and have your phone lost because Sprint won't help you. Then don't get sick with cancer and have major surgery, then try to work out a payment plan - they sent me to collections because they couldn't make a payment plan for more than seven days. The person treated me with disrespect and didn't even ask how I was feeling. I had an issue before and they were very respectful and helpful in resolving it. But not this time - just because I didn't have insurance. So don't get beat up, lose your phone, get diagnosed with cancer cell, have surgery - and then expect them to work with you.

First of they tell you that by switching to them from net10 it will improve your credit. False. Two years later and not a single thing on my credit from Sprint. Sprint's so called LTE service average at around 1mb per second, not even 4g let alone lte. First six months of service I had to call customer service because my bill was always wrong. It has been the absolute worst cell service I've ever had.

First of they tell you that by switching to them from net10 it will improve your credit. False. Two years later and not a single thing on my credit from Sprint. Sprint's so called LTE service average at around 1mb per second, not even 4g let alone lte. First six months of service I had to call customer service because my bill was always wrong. It has been the absolute worst cell service I've ever had.

First of they tell you that by switching to them from net10 it will improve your credit. False. Two years later and not a single thing on my credit from Sprint. Sprint's so called LTE service average at around 1mb per second, not even 4g let alone lte. First six months of service I had to call customer service because my bill was always wrong. It has been the absolute worst cell service I've ever had.

Dishonest and unfair business practice. I spotted multiple bogus charges that I had to have them reverse (basically got duplicate charges). Good thing I noticed, but what if I hadn't? Website constantly had issues. Kept denying promo when I fulfilled eligibility, and it took them forever to fix it. The worst of all, a corporate official got mad at me when he mistreated me and I got rightfully upset with the way he treated me with disrespect. I don't know what he did, but later that day, I got a letter from corporate saying they were suspending my line and closing my account because I supposedly violated contracts (no, I didn't). It's so obvious that the corporate official above decided to retaliate. It is beyond my comprehension how a company like this is still in business. STAY AWAY.

Dishonest and unfair business practice. I spotted multiple bogus charges that I had to have them reverse (basically got duplicate charges). Good thing I noticed, but what if I hadn't? Website constantly had issues. Kept denying promo when I fulfilled eligibility, and it took them forever to fix it. The worst of all, a corporate official got mad at me when he mistreated me and I got rightfully upset with the way he treated me with disrespect. I don't know what he did, but later that day, I got a letter from corporate saying they were suspending my line and closing my account because I supposedly violated contracts (no, I didn't). It's so obvious that the corporate official above decided to retaliate. It is beyond my comprehension how a company like this is still in business. STAY AWAY.

Dishonest and unfair business practice. I spotted multiple bogus charges that I had to have them reverse (basically got duplicate charges). Good thing I noticed, but what if I hadn't? Website constantly had issues. Kept denying promo when I fulfilled eligibility, and it took them forever to fix it. The worst of all, a corporate official got mad at me when he mistreated me and I got rightfully upset with the way he treated me with disrespect. I don't know what he did, but later that day, I got a letter from corporate saying they were suspending my line and closing my account because I supposedly violated contracts (no, I didn't). It's so obvious that the corporate official above decided to retaliate. It is beyond my comprehension how a company like this is still in business. STAY AWAY.

Dishonest and unfair business practice. I spotted multiple bogus charges that I had to have them reverse (basically got duplicate charges). Good thing I noticed, but what if I hadn't? Website constantly had issues. Kept denying promo when I fulfilled eligibility, and it took them forever to fix it. The worst of all, a corporate official got mad at me when he mistreated me and I got rightfully upset with the way he treated me with disrespect. I don't know what he did, but later that day, I got a letter from corporate saying they were suspending my line and closing my account because I supposedly violated contracts (no, I didn't). It's so obvious that the corporate official above decided to retaliate. It is beyond my comprehension how a company like this is still in business. STAY AWAY.

Dishonest and unfair business practice. I spotted multiple bogus charges that I had to have them reverse (basically got duplicate charges). Good thing I noticed, but what if I hadn't? Website constantly had issues. Kept denying promo when I fulfilled eligibility, and it took them forever to fix it. The worst of all, a corporate official got mad at me when he mistreated me and I got rightfully upset with the way he treated me with disrespect. I don't know what he did, but later that day, I got a letter from corporate saying they were suspending my line and closing my account because I supposedly violated contracts (no, I didn't). It's so obvious that the corporate official above decided to retaliate. It is beyond my comprehension how a company like this is still in business. STAY AWAY.

Very very Frustrated with Sprint. If I could give negative stars I would.what do they want ro