Sprint Now Part of T-Mobile

Let me start out like how other short term customer's of yours have stated "Sprint customer service sucks!" I was a long time AT&T customer and decided to switch to Sprint. I started my service with sprint on 12/24/2017 and termed services on 12/30/2017. Sprint should not compare themselves to other leading wireless companies, you are nothing like the other companies! Who in their right mind would want to purchase a phone that is over $1,000 for poor service and we can't even use the full featured capabilities on the phone because the network itself is faulty. Do yourself a favor and explain to customers' outright that voice over LTE is not available on iOS so you can save your faces. It's 2017, we are multi-tasking, it should be a given that any person would like to simultaneously use their data services while being on a phone call. We went to two locations on 12/27/2017. The first location was in the *** (Appleton, WI) at the Sprint kiosk. The representative was very unhelpful. He tried to blame it on the phone. It's a brand new phone and we are fully aware of the phones capabilities. We had to explain to him how and where the cellular services and the phone features differs on what we were having trouble with. He then asked if I was updated to the latest iOS. I was more than furious because he obviously did not even listen to what we were saying. He then stated at the end of the conversation that he himself does not even have sprint services because it sucks and he actually has Verizon. We then continued to one of the corporate stores also located in Appleton, WI (***4) We were greeted by Dangelo and we questioned why voLTE is not available on our iphone X's. He did not know the answer so he referred us to his supervisor Kevin B. The rudest person I have encountered in a while. He would cut us off mid-sentence to tell us that there's nothing that can be done unless we're on WiFi. What is the point of paying for data services then? He was not only rude to us but was also exceptionally rude to his employee Dangelo, telling him that he needs to take things over with us because he was the one that greeted us and he didn't fully understand what other problems we had even though we just explained to him of the situation. We left the store knowing we were going to come back to cancel our services. Today 12/30/2017, we go back into the corporate store after calling customer service and we were advised by the customer service representative on the phone that we will receive a prepaid visa in the store for the return since we traded in our phones to start the services. We walk in and worked with representative Justin O. Explained the whole situation and he was in the process of canceling our services. He then explained to me that we will receive a refund check in the mail within 7-10 business days. I explained to him that was unacceptable and that we called customer services prior to coming in and was told that a prepaid visa will be given to me IN STORE. He brought his manager over to reiterate the same information we were just provided by Justin. I asked him why they would think it's okay to have a customer receive mis-information from customer service and what he was going to do because we were told differently than the information he was providing. He said "nothing, I can't do anything for you." I asked for him to expedite the check so therefore I won't be sitting too long without cellphone services, he stated that it was not his choice and that it would arrive in 7-10 business days. We left the store and went directly to Verizon to set up new services but needed the account number. We proceeded with calling into customer service again to retrieve the account number and the representative said he needed to retrieve it from a "back-end program" we were on hold for thirty minutes. We then hung up on him and drove back to the store for the account number. We have received no apology for the inconvenience this has caused. I have never dealt with a company with such poor customer service and I will make sure my friends and family know to never go with your services.

Let me start out like how other short term customer's of yours have stated "Sprint customer service sucks!" I was a long time AT&T customer and decided to switch to Sprint. I started my service with sprint on 12/24/2017 and termed services on 12/30/2017. Sprint should not compare themselves to other leading wireless companies, you are nothing like the other companies! Who in their right mind would want to purchase a phone that is over $1,000 for poor service and we can't even use the full featured capabilities on the phone because the network itself is faulty. Do yourself a favor and explain to customers' outright that voice over LTE is not available on iOS so you can save your faces. It's 2017, we are multi-tasking, it should be a given that any person would like to simultaneously use their data services while being on a phone call. We went to two locations on 12/27/2017. The first location was in the *** (Appleton, WI) at the Sprint kiosk. The representative was very unhelpful. He tried to blame it on the phone. It's a brand new phone and we are fully aware of the phones capabilities. We had to explain to him how and where the cellular services and the phone features differs on what we were having trouble with. He then asked if I was updated to the latest iOS. I was more than furious because he obviously did not even listen to what we were saying. He then stated at the end of the conversation that he himself does not even have sprint services because it sucks and he actually has Verizon. We then continued to one of the corporate stores also located in Appleton, WI (***4) We were greeted by Dangelo and we questioned why voLTE is not available on our iphone X's. He did not know the answer so he referred us to his supervisor Kevin B. The rudest person I have encountered in a while. He would cut us off mid-sentence to tell us that there's nothing that can be done unless we're on WiFi. What is the point of paying for data services then? He was not only rude to us but was also exceptionally rude to his employee Dangelo, telling him that he needs to take things over with us because he was the one that greeted us and he didn't fully understand what other problems we had even though we just explained to him of the situation. We left the store knowing we were going to come back to cancel our services. Today 12/30/2017, we go back into the corporate store after calling customer service and we were advised by the customer service representative on the phone that we will receive a prepaid visa in the store for the return since we traded in our phones to start the services. We walk in and worked with representative Justin O. Explained the whole situation and he was in the process of canceling our services. He then explained to me that we will receive a refund check in the mail within 7-10 business days. I explained to him that was unacceptable and that we called customer services prior to coming in and was told that a prepaid visa will be given to me IN STORE. He brought his manager over to reiterate the same information we were just provided by Justin. I asked him why they would think it's okay to have a customer receive mis-information from customer service and what he was going to do because we were told differently than the information he was providing. He said "nothing, I can't do anything for you." I asked for him to expedite the check so therefore I won't be sitting too long without cellphone services, he stated that it was not his choice and that it would arrive in 7-10 business days. We left the store and went directly to Verizon to set up new services but needed the account number. We proceeded with calling into customer service again to retrieve the account number and the representative said he needed to retrieve it from a "back-end program" we were on hold for thirty minutes. We then hung up on him and drove back to the store for the account number. We have received no apology for the inconvenience this has caused. I have never dealt with a company with such poor customer service and I will make sure my friends and family know to never go with your services.

Let me start out like how other short term customer's of yours have stated "Sprint customer service sucks!" I was a long time AT&T customer and decided to switch to Sprint. I started my service with sprint on 12/24/2017 and termed services on 12/30/2017. Sprint should not compare themselves to other leading wireless companies, you are nothing like the other companies! Who in their right mind would want to purchase a phone that is over $1,000 for poor service and we can't even use the full featured capabilities on the phone because the network itself is faulty. Do yourself a favor and explain to customers' outright that voice over LTE is not available on iOS so you can save your faces. It's 2017, we are multi-tasking, it should be a given that any person would like to simultaneously use their data services while being on a phone call. We went to two locations on 12/27/2017. The first location was in the *** (Appleton, WI) at the Sprint kiosk. The representative was very unhelpful. He tried to blame it on the phone. It's a brand new phone and we are fully aware of the phones capabilities. We had to explain to him how and where the cellular services and the phone features differs on what we were having trouble with. He then asked if I was updated to the latest iOS. I was more than furious because he obviously did not even listen to what we were saying. He then stated at the end of the conversation that he himself does not even have sprint services because it sucks and he actually has Verizon. We then continued to one of the corporate stores also located in Appleton, WI (***4) We were greeted by Dangelo and we questioned why voLTE is not available on our iphone X's. He did not know the answer so he referred us to his supervisor Kevin B. The rudest person I have encountered in a while. He would cut us off mid-sentence to tell us that there's nothing that can be done unless we're on WiFi. What is the point of paying for data services then? He was not only rude to us but was also exceptionally rude to his employee Dangelo, telling him that he needs to take things over with us because he was the one that greeted us and he didn't fully understand what other problems we had even though we just explained to him of the situation. We left the store knowing we were going to come back to cancel our services. Today 12/30/2017, we go back into the corporate store after calling customer service and we were advised by the customer service representative on the phone that we will receive a prepaid visa in the store for the return since we traded in our phones to start the services. We walk in and worked with representative Justin O. Explained the whole situation and he was in the process of canceling our services. He then explained to me that we will receive a refund check in the mail within 7-10 business days. I explained to him that was unacceptable and that we called customer services prior to coming in and was told that a prepaid visa will be given to me IN STORE. He brought his manager over to reiterate the same information we were just provided by Justin. I asked him why they would think it's okay to have a customer receive mis-information from customer service and what he was going to do because we were told differently than the information he was providing. He said "nothing, I can't do anything for you." I asked for him to expedite the check so therefore I won't be sitting too long without cellphone services, he stated that it was not his choice and that it would arrive in 7-10 business days. We left the store and went directly to Verizon to set up new services but needed the account number. We proceeded with calling into customer service again to retrieve the account number and the representative said he needed to retrieve it from a "back-end program" we were on hold for thirty minutes. We then hung up on him and drove back to the store for the account number. We have received no apology for the inconvenience this has caused. I have never dealt with a company with such poor customer service and I will make sure my friends and family know to never go with your services.

I was a Sprint customer fo 13 years. I can no longer afford Sprint and have changed carriers as of Dec. 14, 2017. I was told that my phone would be unlocked within 24 to 72 hours. I called on Dec. 18 and was told that my phone had been marked as lost or stolen and the unlock request had been cancelled. A new request wqs submitted, this time saying within 24 to 48 hours it would be unlocked. I was told on the 22 , by the tech support dept., that the phone was now unlocked. I called the new carrier but they could not activate the phone. I called again n Dec. 28 and was told that, in fact, the phone was not unlocked and we had to start over again, this time making it a priority, to be done in 24 to 48 hours. Today, Dec. 30, I called again and was told that nothing is done n weekends - the first time anyone said that - and that the phone will be unlocked on Monday. (This from a supervisor). It remains to be seen, but I will never again deal with Sprint and I will be sure my friends and family know how I was treated.

I was a Sprint customer fo 13 years. I can no longer afford Sprint and have changed carriers as of Dec. 14, 2017. I was told that my phone would be unlocked within 24 to 72 hours. I called on Dec. 18 and was told that my phone had been marked as lost or stolen and the unlock request had been cancelled. A new request wqs submitted, this time saying within 24 to 48 hours it would be unlocked. I was told on the 22 , by the tech support dept., that the phone was now unlocked. I called the new carrier but they could not activate the phone. I called again n Dec. 28 and was told that, in fact, the phone was not unlocked and we had to start over again, this time making it a priority, to be done in 24 to 48 hours. Today, Dec. 30, I called again and was told that nothing is done n weekends - the first time anyone said that - and that the phone will be unlocked on Monday. (This from a supervisor). It remains to be seen, but I will never again deal with Sprint and I will be sure my friends and family know how I was treated.

Stay away! Deceptive and deliberately inaccurate billing practices are used to take advantage of customers. I waited a month for a credit I was owed for a returned phone as I switched carriers. “Customer service” told me I needed to be patient, that things “take time”. Shocked to learn I was being impatient by waiting a month. Was promised a resolution in 30 minutes, that was days ago. I have proof they have my phone and have in writing From Sprint that I’d receive the credit. Now they expect me to pay a $250 bill before they’ll give me the credit I am owed.

Stay away! Deceptive and deliberately inaccurate billing practices are used to take advantage of customers. I waited a month for a credit I was owed for a returned phone as I switched carriers. “Customer service” told me I needed to be patient, that things “take time”. Shocked to learn I was being impatient by waiting a month. Was promised a resolution in 30 minutes, that was days ago. I have proof they have my phone and have in writing From Sprint that I’d receive the credit. Now they expect me to pay a $250 bill before they’ll give me the credit I am owed.

Let me start out like how other short term customer's of yours have stated "Sprint customer service sucks!" I was a long time AT&T customer and decided to switch to Sprint. I started my service with sprint on 12/24/2017 and termed services on 12/30/2017. Sprint should not compare themselves to other leading wireless companies, you are nothing like the other companies! Who in their right mind would want to purchase a phone that is over $1,000 for poor service and we can't even use the full featured capabilities on the phone because the network itself is faulty. Do yourself a favor and explain to customers' outright that voice over LTE is not available on iOS so you can save your faces. It's 2017, we are multi-tasking, it should be a given that any person would like to simultaneously use their data services while being on a phone call. We went to two locations on 12/27/2017. The first location was in the *** (Appleton, WI) at the Sprint kiosk. The representative was very unhelpful. He tried to blame it on the phone. It's a brand new phone and we are fully aware of the phones capabilities. We had to explain to him how and where the cellular services and the phone features differs on what we were having trouble with. He then asked if I was updated to the latest iOS. I was more than furious because he obviously did not even listen to what we were saying. He then stated at the end of the conversation that he himself does not even have sprint services because it sucks and he actually has Verizon. We then continued to one of the corporate stores also located in Appleton, WI (***4) We were greeted by Dangelo and we questioned why voLTE is not available on our iphone X's. He did not know the answer so he referred us to his supervisor Kevin B. The rudest person I have encountered in a while. He would cut us off mid-sentence to tell us that there's nothing that can be done unless we're on WiFi. What is the point of paying for data services then? He was not only rude to us but was also exceptionally rude to his employee Dangelo, telling him that he needs to take things over with us because he was the one that greeted us and he didn't fully understand what other problems we had even though we just explained to him of the situation. We left the store knowing we were going to come back to cancel our services. Today 12/30/2017, we go back into the corporate store after calling customer service and we were advised by the customer service representative on the phone that we will receive a prepaid visa in the store for the return since we traded in our phones to start the services. We walk in and worked with representative Justin O. Explained the whole situation and he was in the process of canceling our services. He then explained to me that we will receive a refund check in the mail within 7-10 business days. I explained to him that was unacceptable and that we called customer services prior to coming in and was told that a prepaid visa will be given to me IN STORE. He brought his manager over to reiterate the same information we were just provided by Justin. I asked him why they would think it's okay to have a customer receive mis-information from customer service and what he was going to do because we were told differently than the information he was providing. He said "nothing, I can't do anything for you." I asked for him to expedite the check so therefore I won't be sitting too long without cellphone services, he stated that it was not his choice and that it would arrive in 7-10 business days. We left the store and went directly to Verizon to set up new services but needed the account number. We proceeded with calling into customer service again to retrieve the account number and the representative said he needed to retrieve it from a "back-end program" we were on hold for thirty minutes. We then hung up on him and drove back to the store for the account number. We have received no apology for the inconvenience this has caused. I have never dealt with a company with such poor customer service and I will make sure my friends and family know to never go with your services.

Let me start out like how other short term customer's of yours have stated "Sprint customer service sucks!" I was a long time AT&T customer and decided to switch to Sprint. I started my service with sprint on 12/24/2017 and termed services on 12/30/2017. Sprint should not compare themselves to other leading wireless companies, you are nothing like the other companies! Who in their right mind would want to purchase a phone that is over $1,000 for poor service and we can't even use the full featured capabilities on the phone because the network itself is faulty. Do yourself a favor and explain to customers' outright that voice over LTE is not available on iOS so you can save your faces. It's 2017, we are multi-tasking, it should be a given that any person would like to simultaneously use their data services while being on a phone call. We went to two locations on 12/27/2017. The first location was in the *** (Appleton, WI) at the Sprint kiosk. The representative was very unhelpful. He tried to blame it on the phone. It's a brand new phone and we are fully aware of the phones capabilities. We had to explain to him how and where the cellular services and the phone features differs on what we were having trouble with. He then asked if I was updated to the latest iOS. I was more than furious because he obviously did not even listen to what we were saying. He then stated at the end of the conversation that he himself does not even have sprint services because it sucks and he actually has Verizon. We then continued to one of the corporate stores also located in Appleton, WI (***4) We were greeted by Dangelo and we questioned why voLTE is not available on our iphone X's. He did not know the answer so he referred us to his supervisor Kevin B. The rudest person I have encountered in a while. He would cut us off mid-sentence to tell us that there's nothing that can be done unless we're on WiFi. What is the point of paying for data services then? He was not only rude to us but was also exceptionally rude to his employee Dangelo, telling him that he needs to take things over with us because he was the one that greeted us and he didn't fully understand what other problems we had even though we just explained to him of the situation. We left the store knowing we were going to come back to cancel our services. Today 12/30/2017, we go back into the corporate store after calling customer service and we were advised by the customer service representative on the phone that we will receive a prepaid visa in the store for the return since we traded in our phones to start the services. We walk in and worked with representative Justin O. Explained the whole situation and he was in the process of canceling our services. He then explained to me that we will receive a refund check in the mail within 7-10 business days. I explained to him that was unacceptable and that we called customer services prior to coming in and was told that a prepaid visa will be given to me IN STORE. He brought his manager over to reiterate the same information we were just provided by Justin. I asked him why they would think it's okay to have a customer receive mis-information from customer service and what he was going to do because we were told differently than the information he was providing. He said "nothing, I can't do anything for you." I asked for him to expedite the check so therefore I won't be sitting too long without cellphone services, he stated that it was not his choice and that it would arrive in 7-10 business days. We left the store and went directly to Verizon to set up new services but needed the account number. We proceeded with calling into customer service again to retrieve the account number and the representative said he needed to retrieve it from a "back-end program" we were on hold for thirty minutes. We then hung up on him and drove back to the store for the account number. We have received no apology for the inconvenience this has caused. I have never dealt with a company with such poor customer service and I will make sure my friends and family know to never go with your services.

My fiance and I have gone thru hell and high water. As a veteran to this country sprint still wants to rip us off and take our money especially after we called more then once to despute errors and over charge on pur account of $723.00 or so. Which we were told that we would be refunded to our account. Keep in mind we have 4 lines and they charges us for 8 lines. Not to include when I did an upgrade when I paid my phone off the charged me for paying it off early!!! When we called to day they told us that tjey had no notes on our credit of $723.00. And that our account was blocked our account because we called to many times to resolve it because sprint does not know how to do their job!!! They will he losing a customer well 2 customers today!! If anyone is reading this I recommend you go with a company better then sprint. Dont get robbed like we did especially during the holidays.

My fiance and I have gone thru hell and high water. As a veteran to this country sprint still wants to rip us off and take our money especially after we called more then once to despute errors and over charge on pur account of $723.00 or so. Which we were told that we would be refunded to our account. Keep in mind we have 4 lines and they charges us for 8 lines. Not to include when I did an upgrade when I paid my phone off the charged me for paying it off early!!! When we called to day they told us that tjey had no notes on our credit of $723.00. And that our account was blocked our account because we called to many times to resolve it because sprint does not know how to do their job!!! They will he losing a customer well 2 customers today!! If anyone is reading this I recommend you go with a company better then sprint. Dont get robbed like we did especially during the holidays.

My fiance and I have gone thru hell and high water. As a veteran to this country sprint still wants to rip us off and take our money especially after we called more then once to despute errors and over charge on pur account of $723.00 or so. Which we were told that we would be refunded to our account. Keep in mind we have 4 lines and they charges us for 8 lines. Not to include when I did an upgrade when I paid my phone off the charged me for paying it off early!!! When we called to day they told us that tjey had no notes on our credit of $723.00. And that our account was blocked our account because we called to many times to resolve it because sprint does not know how to do their job!!! They will he losing a customer well 2 customers today!! If anyone is reading this I recommend you go with a company better then sprint. Dont get robbed like we did especially during the holidays.

My fiance and I have gone thru hell and high water. As a veteran to this country sprint still wants to rip us off and take our money especially after we called more then once to despute errors and over charge on pur account of $723.00 or so. Which we were told that we would be refunded to our account. Keep in mind we have 4 lines and they charges us for 8 lines. Not to include when I did an upgrade when I paid my phone off the charged me for paying it off early!!! When we called to day they told us that tjey had no notes on our credit of $723.00. And that our account was blocked our account because we called to many times to resolve it because sprint does not know how to do their job!!! They will he losing a customer well 2 customers today!! If anyone is reading this I recommend you go with a company better then sprint. Dont get robbed like we did especially during the holidays.

My fiance and I have gone thru hell and high water. As a veteran to this country sprint still wants to rip us off and take our money especially after we called more then once to despute errors and over charge on pur account of $723.00 or so. Which we were told that we would be refunded to our account. Keep in mind we have 4 lines and they charges us for 8 lines. Not to include when I did an upgrade when I paid my phone off the charged me for paying it off early!!! When we called to day they told us that tjey had no notes on our credit of $723.00. And that our account was blocked our account because we called to many times to resolve it because sprint does not know how to do their job!!! They will he losing a customer well 2 customers today!! If anyone is reading this I recommend you go with a company better then sprint. Dont get robbed like we did especially during the holidays.

We cancelled all of our Sprint line back in October within the store with the rep to find out the store did not cancel it and we were still getting charged. Called customer service a month later to inquire about the charge and the rep confirmed one of the lines are active. Then the service rep confirms that they will cancel the line now and will credit back all charges and that we do not have to pay the last invoice. Guest what, the service rep did not cancel the line and got charged another month of the bill on top of what there were suppose to credit back.
Today I called customer service line once more and confirmed verbally that they will cancel & credit back everything. This time I asked for a written confirmation of what they were confirming. Sprint sent me an email of confirming that they will cancel but nothing about the credit back. This was the email that was sent to me, see below.
Dear Valued Customer,
Thank you for contacting Sprint. It was my pleasure assisting you today.
• Deactivation: Your deactivation request will be effective 12/28/2017 for phone number
• Restriction: Block SMS, Block Premium Text, Restrict Outbound Calls, Restrict Inbound Calls, Restrict Casual Usage, Suspending Data Usage, has been added to your account.
If for any reason your request has not been fully addressed, we’d like to hear from you. By replying to this email, we will ensure your comments are noted and any unresolved requests are addressed. To better assist you, please provide your mobile number in your email reply.
Thank you for choosing Sprint. We appreciate your business and look forward to assisting you in the future.
Sincerely,
Zhane
(***xxx)
Transaction ID:***
Because there were no saying of the credit I replied back to the email as suggested in the email but guest what, see below for the reply.
This Sprint email address no longer accepts incoming messages. For immediate assistance, please dial *2 from your Sprint phone or Call Customer Care at 888.211.4727. If you are having issues with your phone, please call from a phone other than the one you need help with.
Thank you for choosing Sprint. We appreciate your business and look forward to serving you in the future.
Customer Service Team
Now that being very frustrated I called the 1-888 number listed above to have them tell me that they will only credit me back for only about half of the invoice. Apparently there are no note on our account for a credit back but there were notes of requesting to cancel the second time we called in which it still were not cancelled. I requested manager to follow up with me but a supervisor with no privileges called claiming that they can't make decisions. Now waiting for a person with a privileges to reach out to me because they could not transfer me to them nor give me their info so that I can reach out. I hope someone in upper management reads what I had to say and take some positive actions.

We cancelled all of our Sprint line back in October within the store with the rep to find out the store did not cancel it and we were still getting charged. Called customer service a month later to inquire about the charge and the rep confirmed one of the lines are active. Then the service rep confirms that they will cancel the line now and will credit back all charges and that we do not have to pay the last invoice. Guest what, the service rep did not cancel the line and got charged another month of the bill on top of what there were suppose to credit back.
Today I called customer service line once more and confirmed verbally that they will cancel & credit back everything. This time I asked for a written confirmation of what they were confirming. Sprint sent me an email of confirming that they will cancel but nothing about the credit back. This was the email that was sent to me, see below.
Dear Valued Customer,
Thank you for contacting Sprint. It was my pleasure assisting you today.
• Deactivation: Your deactivation request will be effective 12/28/2017 for phone number
• Restriction: Block SMS, Block Premium Text, Restrict Outbound Calls, Restrict Inbound Calls, Restrict Casual Usage, Suspending Data Usage, has been added to your account.
If for any reason your request has not been fully addressed, we’d like to hear from you. By replying to this email, we will ensure your comments are noted and any unresolved requests are addressed. To better assist you, please provide your mobile number in your email reply.
Thank you for choosing Sprint. We appreciate your business and look forward to assisting you in the future.
Sincerely,
Zhane
(***xxx)
Transaction ID:***
Because there were no saying of the credit I replied back to the email as suggested in the email but guest what, see below for the reply.
This Sprint email address no longer accepts incoming messages. For immediate assistance, please dial *2 from your Sprint phone or Call Customer Care at 888.211.4727. If you are having issues with your phone, please call from a phone other than the one you need help with.
Thank you for choosing Sprint. We appreciate your business and look forward to serving you in the future.
Customer Service Team
Now that being very frustrated I called the 1-888 number listed above to have them tell me that they will only credit me back for only about half of the invoice. Apparently there are no note on our account for a credit back but there were notes of requesting to cancel the second time we called in which it still were not cancelled. I requested manager to follow up with me but a supervisor with no privileges called claiming that they can't make decisions. Now waiting for a person with a privileges to reach out to me because they could not transfer me to them nor give me their info so that I can reach out. I hope someone in upper management reads what I had to say and take some positive actions.

They are the worst cell phone company EVER!!!! Everybody tells you something different when you call. No one wants to take ownership of there mistakes. I will be leaving them after 12ys and going to some where else. There reps that are in another country are rude.

They are the worst cell phone company EVER!!!! Everybody tells you something different when you call. No one wants to take ownership of there mistakes. I will be leaving them after 12ys and going to some where else. There reps that are in another country are rude.

They are the worst cell phone company EVER!!!! Everybody tells you something different when you call. No one wants to take ownership of there mistakes. I will be leaving them after 12ys and going to some where else. There reps that are in another country are rude.

We cancelled all of our Sprint line back in October within the store with the rep to find out the store did not cancel it and we were still getting charged. Called customer service a month later to inquire about the charge and the rep confirmed one of the lines are active. Then the service rep confirms that they will cancel the line now and will credit back all charges and that we do not have to pay the last invoice. Guest what, the service rep did not cancel the line and got charged another month of the bill on top of what there were suppose to credit back.
Today I called customer service line once more and confirmed verbally that they will cancel & credit back everything. This time I asked for a written confirmation of what they were confirming. Sprint sent me an email of confirming that they will cancel but nothing about the credit back. This was the email that was sent to me, see below.
Dear Valued Customer,
Thank you for contacting Sprint. It was my pleasure assisting you today.
• Deactivation: Your deactivation request will be effective 12/28/2017 for phone number
• Restriction: Block SMS, Block Premium Text, Restrict Outbound Calls, Restrict Inbound Calls, Restrict Casual Usage, Suspending Data Usage, has been added to your account.
If for any reason your request has not been fully addressed, we’d like to hear from you. By replying to this email, we will ensure your comments are noted and any unresolved requests are addressed. To better assist you, please provide your mobile number in your email reply.
Thank you for choosing Sprint. We appreciate your business and look forward to assisting you in the future.
Sincerely,
Zhane
(***xxx)
Transaction ID:***
Because there were no saying of the credit I replied back to the email as suggested in the email but guest what, see below for the reply.
This Sprint email address no longer accepts incoming messages. For immediate assistance, please dial *2 from your Sprint phone or Call Customer Care at 888.211.4727. If you are having issues with your phone, please call from a phone other than the one you need help with.
Thank you for choosing Sprint. We appreciate your business and look forward to serving you in the future.
Customer Service Team
Now that being very frustrated I called the 1-888 number listed above to have them tell me that they will only credit me back for only about half of the invoice. Apparently there are no note on our account for a credit back but there were notes of requesting to cancel the second time we called in which it still were not cancelled. I requested manager to follow up with me but a supervisor with no privileges called claiming that they can't make decisions. Now waiting for a person with a privileges to reach out to me because they could not transfer me to them nor give me their info so that I can reach out. I hope someone in upper management reads what I had to say and take some positive actions.