Sprint Now Part of T-Mobile

DO NOT HAVE YOUR PHONE REPAIRED HERE OR YOU WILL REGRET IT. I had my phone repaired today. It did not take long at all. I worked with a gentlemen named Kevin. He is black and wears glasses. This person erased my phone as expected but when I received my device, he had erased my entire SD card as well. Now I'm an IT Admin and have flashed several devices but for warranty reasons I had to take my device to sprint. At no point does it prompt you to erase an SD card as it has nothing to do with the device.When I called the store Kevin told me he didn't know what I was talking about and basically wrote me off. Now I have lost years of work and legal documents because I trusted their techs. STAY FAR AWAY FROM THIS PLACE. THEY DO NOT VALUE THEIR CUSTOMERS INFORMATION.

DO NOT HAVE YOUR PHONE REPAIRED HERE OR YOU WILL REGRET IT. I had my phone repaired today. It did not take long at all. I worked with a gentlemen named Kevin. He is black and wears glasses. This person erased my phone as expected but when I received my device, he had erased my entire SD card as well. Now I'm an IT Admin and have flashed several devices but for warranty reasons I had to take my device to sprint. At no point does it prompt you to erase an SD card as it has nothing to do with the device.When I called the store Kevin told me he didn't know what I was talking about and basically wrote me off. Now I have lost years of work and legal documents because I trusted their techs. STAY FAR AWAY FROM THIS PLACE. THEY DO NOT VALUE THEIR CUSTOMERS INFORMATION.

DO NOT HAVE YOUR PHONE REPAIRED HERE OR YOU WILL REGRET IT. I had my phone repaired today. It did not take long at all. I worked with a gentlemen named Kevin. He is black and wears glasses. This person erased my phone as expected but when I received my device, he had erased my entire SD card as well. Now I'm an IT Admin and have flashed several devices but for warranty reasons I had to take my device to sprint. At no point does it prompt you to erase an SD card as it has nothing to do with the device.When I called the store Kevin told me he didn't know what I was talking about and basically wrote me off. Now I have lost years of work and legal documents because I trusted their techs. STAY FAR AWAY FROM THIS PLACE. THEY DO NOT VALUE THEIR CUSTOMERS INFORMATION.

DO NOT HAVE YOUR PHONE REPAIRED HERE OR YOU WILL REGRET IT. I had my phone repaired today. It did not take long at all. I worked with a gentlemen named Kevin. He is black and wears glasses. This person erased my phone as expected but when I received my device, he had erased my entire SD card as well. Now I'm an IT Admin and have flashed several devices but for warranty reasons I had to take my device to sprint. At no point does it prompt you to erase an SD card as it has nothing to do with the device.When I called the store Kevin told me he didn't know what I was talking about and basically wrote me off. Now I have lost years of work and legal documents because I trusted their techs. STAY FAR AWAY FROM THIS PLACE. THEY DO NOT VALUE THEIR CUSTOMERS INFORMATION.

I have been with this company for the past 5 years. Ever since they claim to "shred you bill in half with unlimited everything", their service has gone downhill. I do not like calling customer service because I cannot understand the other person who has a thick accent. I prefer the online chat because it provides a transcript that can be sent to your email if disputing is necessary. I have used this tactic before but have failed because of reasons I believe they make up to avoid adding credit where it's due or admit their mistakes. We live in an area where service is supposed to be "good" but rather fair to none where we stand. When asked for our old signal booster to be activated, they hit us with "you need to pay 12 consecutive payments before we can do this"--what about the last few years of payments? Does that not have any affect? "No."
We have been using our wifi's carrier to have any type of service when we are at home. When asked for credit because we are not using their service (and they see on their end how much data we haven't used), they rejected and insisted we keep using the other carriers service.

I have been with this company for the past 5 years. Ever since they claim to "shred you bill in half with unlimited everything", their service has gone downhill. I do not like calling customer service because I cannot understand the other person who has a thick accent. I prefer the online chat because it provides a transcript that can be sent to your email if disputing is necessary. I have used this tactic before but have failed because of reasons I believe they make up to avoid adding credit where it's due or admit their mistakes. We live in an area where service is supposed to be "good" but rather fair to none where we stand. When asked for our old signal booster to be activated, they hit us with "you need to pay 12 consecutive payments before we can do this"--what about the last few years of payments? Does that not have any affect? "No."
We have been using our wifi's carrier to have any type of service when we are at home. When asked for credit because we are not using their service (and they see on their end how much data we haven't used), they rejected and insisted we keep using the other carriers service.

I have been a Sprint customer for a little over two years. I was eligible for an upgrade recently and took advantage of a great deal they were having online where the normal price for the phone was $29 a month but with a discount I would receive the phone for $12.50 a month. The offer was only available online and included the $30 activation fee being waived. When I arrived at the Sprint store to pick up my phone I was told to initial a box to receive my order. The process was simple and I had my new phone within 15 minutes. When I reviewed my receipt from the transaction everything was incorrect. I had ordered the phone with the $13 a month protection plan and the store receipt said I waived that right by initialing the box I was told to initial in order to get the phone by a Sprint employee. The store recipes also had the wrong date and the wrong time printed at the bottom as well as making absolutely no mention of the $12.50 a month deal I was promised online. After a painfully slow online chat with Sprint customer support and a phone call in to Sprint's customer service hotline (once it became clear Sprint's online chat option is a joke) I finally was given everything I had originally ordered online. Except for the fact that now I need to wait 2-3 billing cycles for the $12.50 a month charge to kick in and 2-3 billing cycles for the $30 activation fee to be waived but I have to pay the $13 protection fee immediately. Needless to say my bill has gone though the roof all because I chose to upgrade a phone. Once this contract is up I am finished being a Sprint customer.

I have been a Sprint customer for a little over two years. I was eligible for an upgrade recently and took advantage of a great deal they were having online where the normal price for the phone was $29 a month but with a discount I would receive the phone for $12.50 a month. The offer was only available online and included the $30 activation fee being waived. When I arrived at the Sprint store to pick up my phone I was told to initial a box to receive my order. The process was simple and I had my new phone within 15 minutes. When I reviewed my receipt from the transaction everything was incorrect. I had ordered the phone with the $13 a month protection plan and the store receipt said I waived that right by initialing the box I was told to initial in order to get the phone by a Sprint employee. The store recipes also had the wrong date and the wrong time printed at the bottom as well as making absolutely no mention of the $12.50 a month deal I was promised online. After a painfully slow online chat with Sprint customer support and a phone call in to Sprint's customer service hotline (once it became clear Sprint's online chat option is a joke) I finally was given everything I had originally ordered online. Except for the fact that now I need to wait 2-3 billing cycles for the $12.50 a month charge to kick in and 2-3 billing cycles for the $30 activation fee to be waived but I have to pay the $13 protection fee immediately. Needless to say my bill has gone though the roof all because I chose to upgrade a phone. Once this contract is up I am finished being a Sprint customer.

Originally, I entered into a contract with Sprint for two iPad's at $30/month each for two years. Since I agreed to a more expensive data package, the Sprint representative said the iPad's would be given free of charge. This was not the case, however, when I got my first bill, which was over $100. They were very clearly charging me for terms I didn't agree to.
When that happened I should have walked away and cancelled the contract, but I didn't. I called Sprint and they agreed they had misled me and gave me a credit equal to the equipment charge. So for two years I paid a significantly higher amount than what I agreed to. Then, once my contract was up, I contacted Sprint to cancel my account, and guess what, that's going to be $400 since you're in a lease where you don't actually own the equipment, you rent it. So you can either surrender the devices, pay us $400, or upgrade to new devices and extend your contract.
Bottom line, Sprint changed the terms of my contract after it started, and then held me to terms that I never agreed upon. Their defense is, "look at your contract, it's right there, when we changed our agreement, it's legally binding". But the fact that I've paid Sprint over $2,000 to them doesn't matter, they just want you to fork it over.

Originally, I entered into a contract with Sprint for two iPad's at $30/month each for two years. Since I agreed to a more expensive data package, the Sprint representative said the iPad's would be given free of charge. This was not the case, however, when I got my first bill, which was over $100. They were very clearly charging me for terms I didn't agree to.
When that happened I should have walked away and cancelled the contract, but I didn't. I called Sprint and they agreed they had misled me and gave me a credit equal to the equipment charge. So for two years I paid a significantly higher amount than what I agreed to. Then, once my contract was up, I contacted Sprint to cancel my account, and guess what, that's going to be $400 since you're in a lease where you don't actually own the equipment, you rent it. So you can either surrender the devices, pay us $400, or upgrade to new devices and extend your contract.
Bottom line, Sprint changed the terms of my contract after it started, and then held me to terms that I never agreed upon. Their defense is, "look at your contract, it's right there, when we changed our agreement, it's legally binding". But the fact that I've paid Sprint over $2,000 to them doesn't matter, they just want you to fork it over.

I have been with this company for the past 5 years. Ever since they claim to "shred you bill in half with unlimited everything", their service has gone downhill. I do not like calling customer service because I cannot understand the other person who has a thick accent. I prefer the online chat because it provides a transcript that can be sent to your email if disputing is necessary. I have used this tactic before but have failed because of reasons I believe they make up to avoid adding credit where it's due or admit their mistakes. We live in an area where service is supposed to be "good" but rather fair to none where we stand. When asked for our old signal booster to be activated, they hit us with "you need to pay 12 consecutive payments before we can do this"--what about the last few years of payments? Does that not have any affect? "No."
We have been using our wifi's carrier to have any type of service when we are at home. When asked for credit because we are not using their service (and they see on their end how much data we haven't used), they rejected and insisted we keep using the other carriers service.

I have been with this company for the past 5 years. Ever since they claim to "shred you bill in half with unlimited everything", their service has gone downhill. I do not like calling customer service because I cannot understand the other person who has a thick accent. I prefer the online chat because it provides a transcript that can be sent to your email if disputing is necessary. I have used this tactic before but have failed because of reasons I believe they make up to avoid adding credit where it's due or admit their mistakes. We live in an area where service is supposed to be "good" but rather fair to none where we stand. When asked for our old signal booster to be activated, they hit us with "you need to pay 12 consecutive payments before we can do this"--what about the last few years of payments? Does that not have any affect? "No."
We have been using our wifi's carrier to have any type of service when we are at home. When asked for credit because we are not using their service (and they see on their end how much data we haven't used), they rejected and insisted we keep using the other carriers service.

I have been with this company for the past 5 years. Ever since they claim to "shred you bill in half with unlimited everything", their service has gone downhill. I do not like calling customer service because I cannot understand the other person who has a thick accent. I prefer the online chat because it provides a transcript that can be sent to your email if disputing is necessary. I have used this tactic before but have failed because of reasons I believe they make up to avoid adding credit where it's due or admit their mistakes. We live in an area where service is supposed to be "good" but rather fair to none where we stand. When asked for our old signal booster to be activated, they hit us with "you need to pay 12 consecutive payments before we can do this"--what about the last few years of payments? Does that not have any affect? "No."
We have been using our wifi's carrier to have any type of service when we are at home. When asked for credit because we are not using their service (and they see on their end how much data we haven't used), they rejected and insisted we keep using the other carriers service.

I have been a Sprint customer for a little over two years. I was eligible for an upgrade recently and took advantage of a great deal they were having online where the normal price for the phone was $29 a month but with a discount I would receive the phone for $12.50 a month. The offer was only available online and included the $30 activation fee being waived. When I arrived at the Sprint store to pick up my phone I was told to initial a box to receive my order. The process was simple and I had my new phone within 15 minutes. When I reviewed my receipt from the transaction everything was incorrect. I had ordered the phone with the $13 a month protection plan and the store receipt said I waived that right by initialing the box I was told to initial in order to get the phone by a Sprint employee. The store recipes also had the wrong date and the wrong time printed at the bottom as well as making absolutely no mention of the $12.50 a month deal I was promised online. After a painfully slow online chat with Sprint customer support and a phone call in to Sprint's customer service hotline (once it became clear Sprint's online chat option is a joke) I finally was given everything I had originally ordered online. Except for the fact that now I need to wait 2-3 billing cycles for the $12.50 a month charge to kick in and 2-3 billing cycles for the $30 activation fee to be waived but I have to pay the $13 protection fee immediately. Needless to say my bill has gone though the roof all because I chose to upgrade a phone. Once this contract is up I am finished being a Sprint customer.

I have been a Sprint customer for a little over two years. I was eligible for an upgrade recently and took advantage of a great deal they were having online where the normal price for the phone was $29 a month but with a discount I would receive the phone for $12.50 a month. The offer was only available online and included the $30 activation fee being waived. When I arrived at the Sprint store to pick up my phone I was told to initial a box to receive my order. The process was simple and I had my new phone within 15 minutes. When I reviewed my receipt from the transaction everything was incorrect. I had ordered the phone with the $13 a month protection plan and the store receipt said I waived that right by initialing the box I was told to initial in order to get the phone by a Sprint employee. The store recipes also had the wrong date and the wrong time printed at the bottom as well as making absolutely no mention of the $12.50 a month deal I was promised online. After a painfully slow online chat with Sprint customer support and a phone call in to Sprint's customer service hotline (once it became clear Sprint's online chat option is a joke) I finally was given everything I had originally ordered online. Except for the fact that now I need to wait 2-3 billing cycles for the $12.50 a month charge to kick in and 2-3 billing cycles for the $30 activation fee to be waived but I have to pay the $13 protection fee immediately. Needless to say my bill has gone though the roof all because I chose to upgrade a phone. Once this contract is up I am finished being a Sprint customer.

I have been a Sprint customer for a little over two years. I was eligible for an upgrade recently and took advantage of a great deal they were having online where the normal price for the phone was $29 a month but with a discount I would receive the phone for $12.50 a month. The offer was only available online and included the $30 activation fee being waived. When I arrived at the Sprint store to pick up my phone I was told to initial a box to receive my order. The process was simple and I had my new phone within 15 minutes. When I reviewed my receipt from the transaction everything was incorrect. I had ordered the phone with the $13 a month protection plan and the store receipt said I waived that right by initialing the box I was told to initial in order to get the phone by a Sprint employee. The store recipes also had the wrong date and the wrong time printed at the bottom as well as making absolutely no mention of the $12.50 a month deal I was promised online. After a painfully slow online chat with Sprint customer support and a phone call in to Sprint's customer service hotline (once it became clear Sprint's online chat option is a joke) I finally was given everything I had originally ordered online. Except for the fact that now I need to wait 2-3 billing cycles for the $12.50 a month charge to kick in and 2-3 billing cycles for the $30 activation fee to be waived but I have to pay the $13 protection fee immediately. Needless to say my bill has gone though the roof all because I chose to upgrade a phone. Once this contract is up I am finished being a Sprint customer.

Originally, I entered into a contract with Sprint for two iPad's at $30/month each for two years. Since I agreed to a more expensive data package, the Sprint representative said the iPad's would be given free of charge. This was not the case, however, when I got my first bill, which was over $100. They were very clearly charging me for terms I didn't agree to.
When that happened I should have walked away and cancelled the contract, but I didn't. I called Sprint and they agreed they had misled me and gave me a credit equal to the equipment charge. So for two years I paid a significantly higher amount than what I agreed to. Then, once my contract was up, I contacted Sprint to cancel my account, and guess what, that's going to be $400 since you're in a lease where you don't actually own the equipment, you rent it. So you can either surrender the devices, pay us $400, or upgrade to new devices and extend your contract.
Bottom line, Sprint changed the terms of my contract after it started, and then held me to terms that I never agreed upon. Their defense is, "look at your contract, it's right there, when we changed our agreement, it's legally binding". But the fact that I've paid Sprint over $2,000 to them doesn't matter, they just want you to fork it over.

Originally, I entered into a contract with Sprint for two iPad's at $30/month each for two years. Since I agreed to a more expensive data package, the Sprint representative said the iPad's would be given free of charge. This was not the case, however, when I got my first bill, which was over $100. They were very clearly charging me for terms I didn't agree to.
When that happened I should have walked away and cancelled the contract, but I didn't. I called Sprint and they agreed they had misled me and gave me a credit equal to the equipment charge. So for two years I paid a significantly higher amount than what I agreed to. Then, once my contract was up, I contacted Sprint to cancel my account, and guess what, that's going to be $400 since you're in a lease where you don't actually own the equipment, you rent it. So you can either surrender the devices, pay us $400, or upgrade to new devices and extend your contract.
Bottom line, Sprint changed the terms of my contract after it started, and then held me to terms that I never agreed upon. Their defense is, "look at your contract, it's right there, when we changed our agreement, it's legally binding". But the fact that I've paid Sprint over $2,000 to them doesn't matter, they just want you to fork it over.

Originally, I entered into a contract with Sprint for two iPad's at $30/month each for two years. Since I agreed to a more expensive data package, the Sprint representative said the iPad's would be given free of charge. This was not the case, however, when I got my first bill, which was over $100. They were very clearly charging me for terms I didn't agree to.
When that happened I should have walked away and cancelled the contract, but I didn't. I called Sprint and they agreed they had misled me and gave me a credit equal to the equipment charge. So for two years I paid a significantly higher amount than what I agreed to. Then, once my contract was up, I contacted Sprint to cancel my account, and guess what, that's going to be $400 since you're in a lease where you don't actually own the equipment, you rent it. So you can either surrender the devices, pay us $400, or upgrade to new devices and extend your contract.
Bottom line, Sprint changed the terms of my contract after it started, and then held me to terms that I never agreed upon. Their defense is, "look at your contract, it's right there, when we changed our agreement, it's legally binding". But the fact that I've paid Sprint over $2,000 to them doesn't matter, they just want you to fork it over.

Up until I decided to change phone service providers, Sprint was not a bad company in my eyes. But the second I left I immediately noticed how they crammed a accessorial charge to my account for a JBL speaker that a store attendant literally handed to me when I upgraded phones saying "this speaker comes with your upgrade as a promotion." I later find out this was not a free item like he claimed and instead was was charged to my bill monthly at small amounts that I could barely notice. It took almost 5 phone calls until someone in customer service agreed to remove at least 90% of the total amount still due. They were that cheap! They reported this information to the store I had gone to at the time and of course the attendants and manager denied the allegations. Then upon leaving Sprint and joining Verizon I was trying to make the most financially sound decision of course. I wanted to see which provider would give me the most for my Galaxy S8+. Verizon would have given me $450 as part of their stack program along with a $100 Visa card for bringing my brother's device on board with my account, totaling $550. My outstanding bill with Sprint was approximately $820 since I cancelled the lease early and had not returned my phone yet. I then called Sprint to see what my bill would be reduced to if I were to return my phone. The woman I spoke with said that my new bill would be reduced to $48.52. Baffled, I asked her to repeat that figure and explain why. She said they bill would be reduced to the government fees and taxes since my phone would be returned therefore nullifying the lease agreement and phone purchase price. I had this woman on speaker in front of the Verizon store attendant at the time. He heard the entire thing. Upon hanging up I obviously determined that returning my phone to Sprint was the better choice. So she sent me a return package via USPS and I did just that. My bill was then reduced only by $200 leaving me over $600 still owed. When I called to complain and figure out what the issue was, they told me that I was given wrong information and that the phone purchase price would only be removed, not the lease agreement part. I was on the phone with Sprint multiple times after that, each time people telling me different things. Nobody gave me the same answers. One person said I can set up a payment plan of $155/month to pay it off but I can't pay any less than that... then the next person I spoke with said NO payment plan was an option and that it had to be paid in full. The person after THAT told me I can pay in installments. This company's representatives need to get their facts straight and deliver the correct information to their customers. I felt like I was robbed... I returned a nearly brand new $800 phone and received $212 for it while still being obligated to pay the lease payment of over $600!!!! That is absurd! I will never again be a customer of this service provider. I'm disappointed and quite honestly get anxiety when I think about the $600 plus I just shelled out onto my credit card to avoid my bill to be sent to collections and hurting my credit (another thing one of the customer service reps threatened me with). So far my experience with Verizon has been great. Everyone I spoke with has given me answers... the correct ones... and consistent ones! Whatever you do... if you join Sprint... call multiple times and speak to different people before taking what is said at face value. Read the fine print in your contract and understand it completely before making any financial decisions. I learned a lesson that's for sure... I wish it didn't have to cost me that much though.