The company that delivers this product for us has been notified that you are never to receive the Bulldog Bargains Please contact us immediately should it ever happen again
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is the resolution I was looking for, however, I did not receive the Friday paper on 11/10/I am requesting the Friday edition of the newspaper to be resumed without further delayWill it be delivered next week and will I get credit for all the Friday issues that were not delivered?
Initial Business Response / [redacted] (1000, 8, 2016/01/07) */ I will honor this yearly subscription, the expiration date is now May 5, It looks like an error occurred with the original rate applied to the accountI apologize for the error Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been a long time customer of the pioneer pressThank you for correcting this error that occurred with my account
Initial Business Response / [redacted] (1000, 5, 2016/03/19) */ I apologize for the delay with this refund, I do not know what has happenedI requested that the check be hand issued immediatelyThank you for your patience Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept this response depending on if I actually get the refundThey have told me on numerous occasions that the check was in the mail, it should be there any dayI have talked to many different people there and heard the same thing over and over againI would also like to know what the problem or the delay was caused by
Initial Business Response / [redacted] (1000, 8, 2016/01/07) */ I am sorry for the confusion with the new startI am certain the CSR was confused about how to process thisI have applied enough credit to the account o extend it to your desire date in March of Unfortunately we do not refund anything under $and the account has less than that on itI have restarted the newspaper to ensure you get what you paid for with this subscriptionAgain I apologize Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I also need credit for additional days between the last paper delivered on 12/6/and when it started up again on 1/10/16, you can also through in a few more days for the Sunday papers I had to purchase I also received on 12/18/yet another bill from the Pioneer Press for $saying it was past due with a due date of 8/13/15, I would like to see a statement from the Pioneer Press that states my account is paid in full along with the above creditsThank You Final Business Response / [redacted] (4000, 12, 2016/01/14) */ There is no past due balance owed on account Once an account is paid in full there is no statement produced so I would not be able to produce one Account [redacted] has had $worth of credit applied to it extending the expire date to 12/15/ Final Consumer Response / [redacted] (2000, 14, 2016/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ I will send this information to our advertising department to permanently remove this address from our mailing fileI apologize for the continues frustration with the Bulldog Bargain mailings
Initial Business Response / [redacted] (1000, 12, 2015/10/07) */ I apologize for the missing newspapers on SundayA message was sent to the distributor regarding the missing papers and they will speak to the carrier to make sure he is following his delivery list to ensure no more missed Sunday papersI have credited your account for Sunday newspapers Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/10/07) */
The last payment we received on the account was on 4/11/which paid for the papers until 5/28/ The past due amount is for papers delivered between 5/and 7/10/when you stopped Any papers delivered after that point will be paid for by the carrier I see a reminder was sent to the carrier a couple days ago, I will follow up with the Agent in charge of this carrier instructing them to discontinue delivery immediately Thanks for your patience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Although I don't believe the Pioneer Press has the integrity to live up to its claims
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ I apologize for the missing Sunday newspapersWe are making a change in delivery people in the Hudson area which should improve the service greatlyThank you for your patience
I will contact the delivery agent responsible for this address and ask the the carrier be spoken to individually about this delivery and placement of the newspaper You should start seeing the paper at the apartment door, please let us know if we can offer further assistance
Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ I apologize for the poor serviceI have communication out to the people responsible for the delivery in Burnsville to see if there is any chance that the service can be brought up to par in order to save your businessI will compliment you month of service to prove that we can get the job done
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I will believe it when I see the credit in my accountThank you for your effort, I so hope this is the end of itThank you BB
Initial Business Response / [redacted] (4000, 11, 2016/02/16) */ Our records indicate that this subscription stopped on 9/30/16 so any papers received after that point would be of no cost to you. That being said I understand your need not to have papers left at your home. I noted your address that no... papers should be delivered to your home moving forward. Please let us know if you have an further issues. Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/02/16) */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would suggest to Pioneer Press that they notify cutostomers at the time of rate increase/shortening of subscriptionI paid for a week subscription in June and the rate increase was in August
I am sorry that we could not honor the subscription you ordered The Agent will be notified of this carrier error Per your request I have stopped the subscription and authorized a full refund
Shortly after the subscription started a rate change occurred (...the publisher reserves the rate to change rates at any time) Combined with the rate increase, special editions caused your expire date to be shortened If you wish to restart I am willing to honor the subscription for the original year term
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ I am sorry for the frustration you have experied with our rating systemWe have many many rates and I can help you with your ratePlease feel free to contact me to discuss, Sharon [redacted] , [redacted] Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) We were offered a new rate HALF of what we were previously billedWe have accepted their offer of $per year so will close our complaintThis STILL seems like a scam and think someone should do some investigating
The company that delivers this product for us has been notified that you are never to receive the Bulldog Bargains Please contact us immediately should it ever happen again
This address has been coded as "NO STARTS" and the balance owed has been removed. I apologize for the error.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is the resolution I was looking for, however, I did not receive the Friday paper on 11/10/I am requesting the Friday edition of the newspaper to be resumed without further delayWill it be delivered next week and will I get credit for all the Friday issues that were not delivered?
Initial Business Response / [redacted] (1000, 8, 2016/01/07) */ I will honor this yearly subscription, the expiration date is now May 5, It looks like an error occurred with the original rate applied to the accountI apologize for the error Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been a long time customer of the pioneer pressThank you for correcting this error that occurred with my account
A message has been sent to the Agent responsible for this delivery as well as our operations manager This delivery should start immediately
Initial Business Response / [redacted] (1000, 5, 2016/03/19) */ I apologize for the delay with this refund, I do not know what has happenedI requested that the check be hand issued immediatelyThank you for your patience Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept this response depending on if I actually get the refundThey have told me on numerous occasions that the check was in the mail, it should be there any dayI have talked to many different people there and heard the same thing over and over againI would also like to know what the problem or the delay was caused by
Initial Business Response / [redacted] (1000, 8, 2016/01/07) */ I am sorry for the confusion with the new startI am certain the CSR was confused about how to process thisI have applied enough credit to the account o extend it to your desire date in March of Unfortunately we do not refund anything under $and the account has less than that on itI have restarted the newspaper to ensure you get what you paid for with this subscriptionAgain I apologize Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I also need credit for additional days between the last paper delivered on 12/6/and when it started up again on 1/10/16, you can also through in a few more days for the Sunday papers I had to purchase I also received on 12/18/yet another bill from the Pioneer Press for $saying it was past due with a due date of 8/13/15, I would like to see a statement from the Pioneer Press that states my account is paid in full along with the above creditsThank You Final Business Response / [redacted] (4000, 12, 2016/01/14) */ There is no past due balance owed on account Once an account is paid in full there is no statement produced so I would not be able to produce one Account [redacted] has had $worth of credit applied to it extending the expire date to 12/15/ Final Consumer Response / [redacted] (2000, 14, 2016/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ I will send this information to our advertising department to permanently remove this address from our mailing fileI apologize for the continues frustration with the Bulldog Bargain mailings
Initial Business Response / [redacted] (1000, 12, 2015/10/07) */ I apologize for the missing newspapers on SundayA message was sent to the distributor regarding the missing papers and they will speak to the carrier to make sure he is following his delivery list to ensure no more missed Sunday papersI have credited your account for Sunday newspapers Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/10/07) */
The last payment we received on the account was on 4/11/which paid for the papers until 5/28/ The past due amount is for papers delivered between 5/and 7/10/when you stopped Any papers delivered after that point will be paid for by the carrier I see a reminder was sent to the carrier a couple days ago, I will follow up with the Agent in charge of this carrier instructing them to discontinue delivery immediately Thanks for your patience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Although I don't believe the Pioneer Press has the integrity to live up to its claims
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ I apologize for the missing Sunday newspapersWe are making a change in delivery people in the Hudson area which should improve the service greatlyThank you for your patience
I will contact the delivery agent responsible for this address and ask the the carrier be spoken to individually about this delivery and placement of the newspaper You should start seeing the paper at the apartment door, please let us know if we can offer further assistance
Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ I apologize for the poor serviceI have communication out to the people responsible for the delivery in Burnsville to see if there is any chance that the service can be brought up to par in order to save your businessI will compliment you month of service to prove that we can get the job done
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I will believe it when I see the credit in my accountThank you for your effort, I so hope this is the end of itThank you BB
Initial Business Response / [redacted] (4000, 11, 2016/02/16) */ Our records indicate that this subscription stopped on 9/30/16 so any papers received after that point would be of no cost to you. That being said I understand your need not to have papers left at your home. I noted your address that no... papers should be delivered to your home moving forward. Please let us know if you have an further issues. Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/02/16) */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would suggest to Pioneer Press that they notify cutostomers at the time of rate increase/shortening of subscriptionI paid for a week subscription in June and the rate increase was in August
I am sorry that we could not honor the subscription you ordered The Agent will be notified of this carrier error Per your request I have stopped the subscription and authorized a full refund
Shortly after the subscription started a rate change occurred (...the publisher reserves the rate to change rates at any time) Combined with the rate increase, special editions caused your expire date to be shortened If you wish to restart I am willing to honor the subscription for the original year term
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ I am sorry for the frustration you have experied with our rating systemWe have many many rates and I can help you with your ratePlease feel free to contact me to discuss, Sharon [redacted] , [redacted] Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) We were offered a new rate HALF of what we were previously billedWe have accepted their offer of $per year so will close our complaintThis STILL seems like a scam and think someone should do some investigating