Initial Business Response / [redacted] (1000, 8, 2015/09/04) */ I apologize for confusion at your address with the delivery of papersAll papers have been stopped and the balance on the account have been deleted
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ I apologize for the poor service you experienced during our transition to a new delivery agentYour refund in the amount of $will be mailed this week Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I will make sure that a refund is sent this week I am sorry that there were delivery problems associated with your subscription and for the delay with the refund
I added a note to your address that does not allow starts and I wrote off the balance owed for newspaper delivered Please let us know if further assistance is needed
I am sorry that this is not resolved yet There is no excuse for the paper not to be delivered to your address I have involved our Operations Manager for assistance Please feel free to reach out to me directly, Sharon @###-###-#### if the matter is not resolved this week
Initial Business Response / [redacted] (1000, 8, 2015/10/07) */ I am sorry that you had problems with the delivery/placement of your newspaper. The district supervisor and the carrier were notified of your request for top step delivery, I am sorry that your request was not honored. A refund was processed... on 10/1/15 in the amount of $35.83. Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/10/07) */
I apologize for any frustration we have caused I coded your address to accept no future starts and there is no balance owed Please feel free to reach out to us if the need arises in the future
This delivery was a sample paper which should have been preceded by a post card in the mail The paper has been stopped and the address flagged not to receive further samples
Initial Business Response / [redacted] (1000, 8, 2015/12/09) */ I sent a message to the carrier and his manager that this subscription should have started on 10/18/15 and that you have not seen any papers yet. I asked that either the paper start this week or that they let me know why it can't and to send... the refund to you. We will get this taken care of.
This was a sample subscription which should have been preceded with a post card notifying the resident of a sample delivery. I put a stop on the sample and noted the address as "no samples". I apologize for any frustration this may have caused.
I am sorry that our services have changed The Friday and Wednesday issues will no longer be included with your delivery schedule Thursday and Sunday deliveries along with your special discounted subscription rate will not be affected You can continue to receive the same service for $a week or a day subscription for the low rate of $per week.Thank you reading the Pioneer Press
Initial Business Response / [redacted] (1000, 8, 2015/08/12) */ There seems to be some confusion on this accountAs of July 30, we have you transferred from [redacted] in Cn Rapids to [redacted] in WoodburyAre you in Cn Rapids or Woodbury, either one I can help with your deliveryPlease let me know, Sharon [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes THE ACCOUNT WAS transferred to the woodbury address Delivery of PP WSJ and ST are by the same individual, and it is inconsistent at best Final Consumer Response / [redacted] (2000, 14, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 12, 2015/08/14) */ I am sorry that you are still having inconsistent serviceAll newspaper products are delivered by one person nowI will forward your complaint to them to ensure that you are not missed moving forward
I am rejecting this response because: [redacted] complaint for St Paul Pioneer Press won't refund my money. account [redacted] , they told you they processed it May 13, now 10 days and no refund. I cancelled this March 10, they lied
I will get this information to the Agent responsible for the delivery of this paper My message will be that the carrier must comply with the customer request to have the Sunday paper delivered to the door each week Our customer service office is open on Sunday morning from 8AM to noon Please reach out to us if we can offer further assistance
Initial Business Response / [redacted] (1000, 13, 2015/11/20) */ I have spoken to both Mr& Mrs [redacted] in the past and have done what I could to improve their serviceThe situation has now been escalated to the VP of Circ for additional assistance in resolving the missing paper issue moving forward Please keep us informed Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not sure what Mr.& Mrsthey claim to have spoken to, but since this complaint has been entered, we have not heard from anyone at the Pioneer PressWeekday delivery has been ok, although the paper isn't placed where we have requested, at this point, we are just glad that we receive itSunday paper has been delivered the last couple of weeks, but missing again this Sunday Nov29thLeft a message - recording said they would send one out - we'll see if that happens
I am rejecting this response because: I do have a bill I never ordered your paper Please waive my bill This is the third bill I have received abd the first two times I called and you waived themHowever, I shouldn't have to manage this It's not ok to keep doing this
Initial Business Response /* (1000, 5, 2015/07/22) */
I apologize for the problems you have experienced with your Pioneer Press newspaper deliveryWhen you return from vacation you should see much improved servicePlease feel free to reach out to me if you have any further issues with delivery
Sharon, ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First day back from a vacation stop - and the paper was delivered to the wrong door...again
Final Business Response /* (4000, 11, 2015/08/12) */
I have not heard from the customer since July so I assume that the papers are arriving on time and to the correct location nowIf this is not the case, I have provided my contact information and would want to know
Initial Business Response /* (1000, 8, 2016/01/07) */
I apologize for the start at your homeI have coded your address so that no further starts can be processed there and I have deleted the balance on the account
Initial Consumer Rebuttal /* (2000, 10, 2016/01/07) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2015/09/04) */ I apologize for confusion at your address with the delivery of papersAll papers have been stopped and the balance on the account have been deleted
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ I apologize for the poor service you experienced during our transition to a new delivery agentYour refund in the amount of $will be mailed this week Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I will make sure that a refund is sent this week I am sorry that there were delivery problems associated with your subscription and for the delay with the refund
I added a note to your address that does not allow starts and I wrote off the balance owed for newspaper delivered Please let us know if further assistance is needed
I am sorry that this is not resolved yet There is no excuse for the paper not to be delivered to your address I have involved our Operations Manager for assistance Please feel free to reach out to me directly, Sharon @###-###-#### if the matter is not resolved this week
Initial Business Response / [redacted] (1000, 8, 2015/10/07) */ I am sorry that you had problems with the delivery/placement of your newspaper. The district supervisor and the carrier were notified of your request for top step delivery, I am sorry that your request was not honored. A refund was processed... on 10/1/15 in the amount of $35.83. Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/10/07) */
I apologize for any frustration we have caused I coded your address to accept no future starts and there is no balance owed Please feel free to reach out to us if the need arises in the future
This delivery was a sample paper which should have been preceded by a post card in the mail The paper has been stopped and the address flagged not to receive further samples
I apologize again, please be assured that I have removed your information from [redacted] St and delete your name and phone number from our system
Initial Business Response / [redacted] (1000, 8, 2015/12/09) */ I sent a message to the carrier and his manager that this subscription should have started on 10/18/15 and that you have not seen any papers yet. I asked that either the paper start this week or that they let me know why it can't and to send... the refund to you. We will get this taken care of.
This was a sample subscription which should have been preceded with a post card notifying the resident of a sample delivery. I put a stop on the sample and noted the address as "no samples". I apologize for any frustration this may have caused.
I am sorry that our services have changed The Friday and Wednesday issues will no longer be included with your delivery schedule Thursday and Sunday deliveries along with your special discounted subscription rate will not be affected You can continue to receive the same service for $a week or a day subscription for the low rate of $per week.Thank you reading the Pioneer Press
Initial Business Response / [redacted] (1000, 8, 2015/08/12) */ There seems to be some confusion on this accountAs of July 30, we have you transferred from [redacted] in C
n Rapids to [redacted] in WoodburyAre you in C
n Rapids or Woodbury, either one I can help with your deliveryPlease let me know, Sharon [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes THE ACCOUNT WAS transferred to the woodbury address Delivery of PP WSJ and ST are by the same individual, and it is inconsistent at best Final Consumer Response / [redacted] (2000, 14, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 12, 2015/08/14) */ I am sorry that you are still having inconsistent serviceAll newspaper products are delivered by one person nowI will forward your complaint to them to ensure that you are not missed moving forward
I am rejecting this response because: [redacted] complaint for St Paul Pioneer Press won't refund my money. account [redacted] , they told you they processed it May 13, now 10 days and no refund. I cancelled this March 10, they lied
I will get this information to the Agent responsible for the delivery of this paper My message will be that the carrier must comply with the customer request to have the Sunday paper delivered to the door each week Our customer service office is open on Sunday morning from 8AM to noon Please reach out to us if we can offer further assistance
Initial Business Response / [redacted] (1000, 13, 2015/11/20) */ I have spoken to both Mr& Mrs [redacted] in the past and have done what I could to improve their serviceThe situation has now been escalated to the VP of Circ for additional assistance in resolving the missing paper issue moving forward Please keep us informed Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not sure what Mr.& Mrsthey claim to have spoken to, but since this complaint has been entered, we have not heard from anyone at the Pioneer PressWeekday delivery has been ok, although the paper isn't placed where we have requested, at this point, we are just glad that we receive itSunday paper has been delivered the last couple of weeks, but missing again this Sunday Nov29thLeft a message - recording said they would send one out - we'll see if that happens
I am rejecting this response because: I do have a bill I never ordered your paper Please waive my bill This is the third bill I have received abd the first two times I called and you waived themHowever, I shouldn't have to manage this It's not ok to keep doing this
Initial Business Response /* (1000, 5, 2015/07/22) */
I apologize for the problems you have experienced with your Pioneer Press newspaper deliveryWhen you return from vacation you should see much improved servicePlease feel free to reach out to me if you have any further issues with delivery
Sharon, ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First day back from a vacation stop - and the paper was delivered to the wrong door...again
Final Business Response /* (4000, 11, 2015/08/12) */
I have not heard from the customer since July so I assume that the papers are arriving on time and to the correct location nowIf this is not the case, I have provided my contact information and would want to know
Initial Business Response /* (1000, 8, 2016/01/07) */
I apologize for the start at your homeI have coded your address so that no further starts can be processed there and I have deleted the balance on the account
Initial Consumer Rebuttal /* (2000, 10, 2016/01/07) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
I contact our Telemarketing Vendors and instruct them to add your phone number ( ###-###-#### )to their Do No Call files immediately