Stahl Construction Company

Complaint: [redacted] I am rejecting this response because: Just because I may have reviewed this page and initialed that I reviewed does not prove that I pushed any "submit" button to authorized the transaction to occur This was not the final transaction page I never physically pushed any submit button on this page to authorize the charge or proceed to the next page This was the point where my mobile phone froze up and I attempted to clear the screen to exit the page At this point, I expect a full refundThank you Sincerely, [redacted]

Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $was issued to the credit card account used to make the purchase Sincerely, [redacted] Priceine.com

We are contacting you today regarding your reservation at the [redacted] ***e Hotel booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices All rooms purchased through Priceline are guaranteed for adults unless otherwise specifically stated during the booking processThe information regarding the reservation including the room occupancy were provided on your contract page prior to bookingWe stated on your contract page that the rooms will accommodate up to people and any other request should be requested through your confirmed hotel and cannot be guaranteed by PricelineWe provide contract page to provide all reservation details to our customersIf checking in with more guests than originally indicated during the request process, it is at the hotel's discretion to charge additional fees or require another roomI apologize; however, we are unable to change the reservation or refund the hotel charges for additional guest in the room We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are seeking a 200,USD compensation for the experience you had when the hotel was unable to accommodate your reservation We see that the reservation was a last minute booking on the day of check-inWe are truly sorry, by the time the reservation was booked in our system, the hotel could no longer accommodate the request We understand that this was important to you and your family, and our sister company did all means possible to ensure you had a hotel to go toThey offered several alternative accommodation options to you; however, we were informed that you declined the options and opted to find your own accommodationSince you found your new hotel, they have offered reasonable compensation, based on the price difference and extra expenses you incurred, such as transportation costWe were informed that this too was declined We understand that you are not satisfied with the compensation offeredWe apologize; however, we cannot provide the 200,USD compensation you are requesting, or offer more than what Booking.com can provide We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionOur record indicates that the consumer canceled the reservationIn accordance with the cancel policy for the selected purchase, the reservation has been refunded in full Sincerely, [redacted] priceline.com Your Reservation Has Been Cancelled Your hotel reservation was cancelled on April 22, at 04:PM Eastern Daylight Time Please see details below Cancellation confirmation numbers Room - [redacted] Room - [redacted] Your Cancelled Reservation [redacted] Check-In: Fri, Jul 17, - 03:PM Check-Out: Sun, Jul 19, - 11:AM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for your hlep Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: My card was charged originally and I was not aware of itI had in the account at the timeI was told that my card was not charged so kept placing request on priceline until I realized that it was not going to happenSo I proceeded back to the airport and I attempted to buy those same tickets over the counter until I went back online to see that I had a pending transaction from priceline which prevented me from buying another ticket, and placing a hold on funds for 3-days does not sit well with me with nothing in return Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] I did not have email access to answer the complaintPlease this issue was not solved Price send me an itinerary which they copied and paste their rules about the tickets which I boughtPLEASE go to the link above which I've enclosed for my itinerary which they sent to me after purchasing my ticketYou will see that no where on this itinerary it said that I will loose my money if I didn't use it at the time of travel..also every other link with in that itinerary email said that they would work something out if I didn't use my ticket at the time of travelWhat I see here is advertisementThis not settled by a long shotIN THE NAME OF GOD SOMETHING HAS TO BE DONE ABOUT THIS!! Sincere Thanks [redacted] Sincerely, [redacted]

When selecting a Name Your Own Price reservation, Priceline discloses prior to purchase that any parking fees are not included in your offer price, and paid directly to the hotel Priceline places the following disclosure regarding this matter labeled under Important Information Important Information · The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Consumers who wish to purchase accommodations that offer free parking have the option to select Priceline’s Published Price option where the consumer selects the specific hotel property and specific amenities, (such as free parking,) from a list of properties Once again, than you for getting in touch about this Sincerely,N D [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-10-18:02: Please Review Your Request Star Deluxe Hotel, [redacted] Area Which hotel will I get? CheDate: Wednesday, October 14, Check-Out Date: Thursday, October 15, Region [redacted] *** City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted]

Hello Please see the reply we have sent to our customer regarding her rejection to our original responseThanks [redacted] *We wanted to take this time to contact you regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs we understand, you are not happy with the resolution that was provided and stated that you were not advised prior to booking that the reservation was non-refundable We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-refundableOn the contact page presented prior to purchase it did state, "Free cancellation until 11:29pm EDT on 11/4/After that time standard airline cancellation and change penalties apply [redacted] full fare rules and baggage fees." The 'full fare rules' was a hyper link that is able to be selected showing the full fare rulesFor your reference, a copy of the contract page has been sent in a separate e-mail We are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, [redacted] Executive Offices

We have reached out directly to the customer regarding this caseWe will provide a refund once the dispute is closed by the bankSincerely,Executive Office

Dear Mr [redacted] , We wanted to take this time to contact you in regards to your hotel reservation at the [redacted] Hotel & Suites [redacted] Area booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe are sorry to hear that you were unhappy with the hotel during your stay Our partner hotels are always trying to improve their facilities for your comfortIn some cases, hotels stay open during minor renovations We have contacted the hotel many times regarding the issue and they have informed us that they renovations were not considered major and did not fully affect customersThey also advised that no issues were brought to their attention during your stay and are unwilling to issue any refund We have also confirmed with their [redacted] that they offered you rewards point as a form of compensationWe again apologize if you were unhappy with the hotel during your stay; however, no additional compensation is able to be provided Also, we have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = star [redacted] .com = star Thank you for your patience while I resolved your issue, and I hope you have a wonderful trip Sincerely, Bryan B [redacted] Executive Offices

Dear [redacted] We wanted to take this time to contact us regarding your reservation at the [redacted] San Diego Downtown booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concernAs we understand, you are requesting a refund for the reservation as you were not able to check in right after making the reservation We are sorry to hear that you did not use the reservation and have reviewed your concernWe see that you booked one of our restricted reservations and asked to check in right away, prior to the hotel allowed check in timeWe are truly sorry if you were not able to check in during the hotel's check in time and it is at their discretion to allow a customer an early check inThe room was available for the night of the 17th as you had booked if you were not able to use the reservation we are truly unable to issue a refundOn the contract page provided prior to purchase it stated, "Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed." We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Bryan B [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWith Priceline’s Name Your Own Price service, the consumer agrees to stay in a property located anywhere within the shaded area disclosed on the website for the consumer’s selected area(s)Priceline clearly discloses that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer’s selected area(s)The Hotel ***, located at [redacted] ***, is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted] Consumers who wish to stay in a particular property/location, have the option to select a hotel from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price and hotel I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because:Here is a copy of the [redacted] I just sent to PricelineThey either are a crooked outfit or are immensely ineptI sure hope that you can help [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] I requested for YOU TO BOOK OUR $FLIGHTS IMMEDIATELY and included the itinerary as advertised on your website during and after my conversation with ***, but not for an artificially inflated price !!! I am also now including a new $itinerary I found on your website yesterday for YOU TO IMMEDIATELY BOOK, which would be our 2nd choicePrice Summary Price includestaxes and feesPrices are not guaranteed until purchase is completeBaggage feesare not included in your trip costTotal Trip Price:$Per Person Price: $All prices are in US dollars Your Trip Summary Departing Flight Information-Friday, September 25, (operated by [redacted] ) Flight 2h 22m, mi From [redacted] Departs:5:AM To [redacted] Arrives:9:AM AircraftCanadair Regional Jet (Jet) Economy/Coach Class Flight 2h 25m, mi From [redacted] Departs:11:AM To [redacted] Arrives:3:PM [redacted] 737-(Jet) Economy/Coach Class Returning Flight Information-Sunday, October 4, Flight 3h 59m, mi From [redacted] Departs:7:PM To [redacted] Arrives:9:PM AircraftAirbus A(Jet) Economy/Coach Class (operated by [redacted] ) Flight 2h 03m, mi From [redacted] Departs:10:PM Right after sending, I received their same-as-usual "contact you within business day" notice, which should correctly say "we will NEVER contact you at all": On Jul 29, 2015, at 8:AM, priceline.com Executive Offices < [redacted] > wrote: Dear Priceline Customer, Thank you for your feedbackYour comments are important to usOur management team has received a copy of your e-mailWe will do our best to contact you within business daySincerely, The priceline.com Executive Offices ------------------------------------------------------ CID: [redacted] Recd: 7/29/------------------------------------------------------ On Jul 27, 2015, at 12:PM, Alex Modehn < [redacted] > wrote: Thank you for your email, but Priceline’s reply is useless because a) it does not address the issues from myJul 22, 2015, at 12:PM email to them (see below), b) their supposedly replying within “business day” per their Jul 22, 2015, at 4:PM email to me (see below), and c) my concern about THEIR absorbing any price hikes per myJuly 27, 12:AM email to you,because of their on-going "stall and delay" & "we don't-do-as-we-promise" games (see below)I am convinced, that had it not been for your intervention, they wouldn’t have done anything at all, so thank you all again Sincerely, [redacted]

From: [redacted] ] Sent: Wednesday, April 26, 1:PM To: [redacted] > Subject: Re: Re-open Closed Complaint (ID: [redacted] ) Yes,credit card told me the dispute has been settled and now Priceline.com should receive the money [redacted] Sent: Wednesday, April 26, 12:PM [redacted] To someone who concerned, My name is [redacted] ***, I previously filed a complaint to Priceline.comComplaint ID [redacted] Because of I have a credit card chargeback, the Priceline.com could not help me before 21st, April, which causes the complaint be closedPlease help me re-open itSincerely, [redacted] ***

Not even trueI used their appTheir records are incorrectProof attached that I use their app and not website The app froze and malfunctionedI had my info saved from prior timesThey cannot prove I clicked a button simply because I didn't [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The business claims that the motel confirmed that they credited the "consumer's credit card" No additional information is given I am therefore left to understand that "the consumer" is me This being the case, $was charged to my account on June 25th; this same amount was credited on July 1st However, I have no idea where this charge came from to begin with; I did not stay in a motel on that date and it has nothing to do with the original charge of $ The business response is not satisfactory and appears to hedge the real issue.(If "the consumer" is the 2nd party (again the business does not clarify), the $was in fact credited to the 2nd party However, what occurred upon arrival at the motel is that my card was to be credited $and the second party charged $ It is my opinion that when the business became aware of this they "reversed course", crediting the 2nd party and refusing to credit my account in order that they retain the $booking fee If the business has poicy to this effect it was NEVER provided by the motel or by the business as a explanation.) Sincerely, [redacted] ***

Dear [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund of one out of two reservations that was confirmed in our websiteWe thank you for your patience while we research your reservations for youWe verified that you disputed your transaction with your credit card company and that the case would fully close on June 15, We have been in contact with our chargeback team and will be making attempts to resolve this issue for you Thank you for contacting usI appreciate your patience while we continue to work to resolve your issue Sincerely, Frich A [redacted] Executive Offices

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] Airlines for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you inadvertently booked the wrong date for the reservationWe apologize if you are dissatisfied with our serviceCustomers are our number one priority, and we work hard to make your experience with us a positive one Your record shows that you have checkfor your flight and we can no longer offer any option Our sincerest apologies for any disappointment causedWe have documented your concerns for future referenceFeedback such as yours greatly assists us in improving our service Thank you once again, Mr [redacted] , for taking the time to provide us your feedback Sincerely, Berna A [redacted] Executive Offices