Stahl Construction Company

Dear Mr* ***
Thank you for taking the time to contact us regarding
your reservation at th* *** *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
Offices
We understand that you encountered issues at your hotel
We reviewed your booking and we apologize for the inconvenienceRest assured
that your issue has been documented and shared to our management teamA refund
in the amount of CAD which is equal to 20% of your total reservation cost
was processedIf you need to check the status of your refund, please contact
your bank directly to inquire about their processing timeThis compensation is
not intended to place a value on your experienceIt is meant to emphasize our
commitment to you as our customer, and encourage you to use our website for
your travel needs
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
Frich ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I need to redirect my complaint to the correct company, which is ***
*** ***

Complaint: ***
I am rejecting this response because:We don't know who got our money without honoring the agreement - is it *** *** *** *** or Priceline.com?I understand everything Priceline has stated in response to this complaint Again, I reiterate, those I spoke with advised that disputing the charge with my credit card bank holder may be an option to pursue But I was never advised that my reservation would be cancelled While the charge was reversed on my charge account, it was then in fact charged back to me At no point, was I advised that I no longer had my accommodations cancelled After arriving at the hotel in *** *** is the first we learned our room had been cancelled The *** *** does not have receipt of the funds charged to my credit card Because we were told that it was not possible to cancel the reservation, and we had paid the money, we arrived at our destination as originally agreed to with Priceline only to find out that the reservation had been cancelled No one can tell us who was able to take our money with no obligation to honor the terms of the agreement Therefore, is it correct for me to understand that this is the method that Priceline offsets their discounted prices? In other words, who has received the funds for a purchase I paid for a hotel in *** ***At the time I made the reservation I explained to Priceline that I was naive to the process and I honestly believed I would have an opportunity to accept or reject the option provided to me For that reason, I made an immediate call to Priceline.com in the hopes for an amicable resolution Bottom line is, we paid for accommodations, arrived at the hotel, did not have our room available, and some entity has profited - unfairly at the dissatisfaction of an honest consumer At the very least is it possible to receive a voucher of equal value from whomever has kept our money to use at a future time?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Consumer
Date Sent: 1/12/6:41:PM Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** *** ** ** *** *** *** *** ***

Complaint: ***
I am rejecting this response because:You falsely advertised full coverage insurance to me, and it did not cover enough for me to drive legally in my state. The reps that I had talked to on the phone in your company, agreed that I had full coverage and was legally able to driveIt took me finding out that I was not covered to get a solid response from your company, who then told me they were unable to do anything because the reservation had already started.I feel that I am being reasonableBare minimum, you should return the insurance charge that you falsely advertised to me.
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as Follows: Orbitz.com = Stars / out Guest Rating Expedia.com = Stars / out Guest Rating Travelocity.com = Stars / out Guest RatingWe evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotelWe are sorry to hear that the consumer feels that this hotel does not meet his/her expectationsWhen placing the request, the consumer agreed to accept any or higher star hotel within the area(s) selectedThis hotel does have a star ratingAll properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our websiteWhile you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property will meet your expectationsHowever, if the consumer experiences problems while at this hotel, the consumer should contact the hotel's front desk and provide them an opportunity to assistIf the front desk is unable to assist, we ask the consumer to please contact our Customer Service department for further assistance
Sincerely,
ND’***
Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We apologize if the consumer found our customer service to be unsatisfactoryWe take your comments very seriously and have forwarded them to the appropriate individuals including the representative named by the consumer for consideration and coachingWe apologize for any inconvenience experienced by the consumerAdditionally, airlines adjust their schedules for a number of reasons and do not communicate why the change occurred when notifying travel agents or customersIn the event of an airline schedule change, the airline will typically rebook the reservation on an alternate flight closest to the original departure time Our ability to assist due to an airline schedule change is dependent upon the airline's policyThe change to the consumer’s reservation is a result of the airline modifying their schedule
Sincerely,
ND***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response for the following reasonsWhether a fee for a checked bag is applicable depends on the type of tariffAs evidenced in the document attached, it is nowhere indicated that the tariff is "mini" or "basic", which would make the fee applicableThis makes it certainly not unreasonable to assume that the tariff is something other than "mini" or "basic", in which case no fee is applicable as per *** *** websiteAppealing to Priceline's disclaimer does not address this issuePriceline, together with the airlines whose tickets it sells, should simply have the indication of the tariff (not to mention, a clear indication of what it means) so that customer have the means of properly verifying what services they are buying at least before they buy it (not to mention, after they buy it).To make things worse, the attached document shows what was reported on Priceline's website concerning *** *** policy, which is misleading since it indicates that *** *** charges no fee for the first checked bag in EuropeBut my point is primarily about hiding the type of tariffWith an indication of the type of tariff, even if Priceline does not want to explain what it means so as to induce customers to buy without full awareness of the limitation of the ticket, at least customers would be able to verify for themselves (*** *** website requires that one knows the tariff to obtain the information)
Sincerely,
*** ***

Dear Mr***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand
your concern about the area where your
hotel is located
We have reviewed the location of your hotel and found
that it is located within the designated area you viewed prior to purchaseWe
reviewed your booking and verified that you selected a restricted rateWhen
you submitted your request, we immediately locked in our rate to secure your
reservationWe apologize; however, your reservation is restrictedIt cannot
be changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Roman">Our records indicate that a refund for $was issued on June 4,

According to the consumer, on April 12, 2014, he selected *** *** *** Airport, and Priceline changed his selected airport to *** AirportTherefore, the consumer is requesting a refund for his ticket
“On 4-12-2014, I purchased a plane ticket thru priceline.com, departing from ***
*** *** ***, to what was suppose to be arriving at *** *** *** International AirportAt the last minute ,before my ticket purchase was made final, Priceline automatically changed my arrival Airport to *** *** *** in Austin Texas, instead of what I selected, which was *** *** *** ***.”
Please note that the consumer selects, and also authorizes the departure and arrival airport(s) prior to purchasePriceline does not select or change the airport(s) selected and authorized by the consumerThe consumer selected a restricted non-refundable, non-changeable airline ticket for greater savings
I am sorry that the consumer’s selected reservation from April is non-changeable and non-refundable and we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

Our record indicates that this matter was addressed to the satisfaction of the consumer

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like
to get a refund for your unused reservationWe apologize that you
were not able to use your reservation; however, because the reservation is
prepaid, this is non-refundableWhen you missed your scheduled chedate
the hotel considered you a ?no-show? and released your roomsThis is standard
procedureIf you had purchased your reservations from another travel company
or directly from the hotel, the reservations would still be non-refundable
Prior to booking, we provided a contract page which has
the details of your request, including the name on the reservation, dates, and
the terms and conditionsWhen you submitted the request, you have confirmed
the information to be correct, and agreed to the terms and conditions of the
reservation
We apologize for the inconvenience and thank you for your
time
Sincerely,
Zadhy S***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We have reviewed your reservation and we understand that the original hotel was overbooked and was not able to accommodate your bookingWe then offered for you to be relocated to another hotel at no cost and refunded USD to which you have acceptedThe new reservation was confirmed, however, you decided not to use it anymoreUnfortunately, the hotel did not allow any refund for the new booking since the reservation was confirmed and the hotel reserved the room for you As a gesture of goodwill, we have processed a full refund for your original reservation for the amount of USD todayThis will make the total refund amount to USDOur system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank Since relocation was confirmed to which you agreed, we will be unable to provide additional compensationHowever, I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app Coupon Code: *** The above coupon code will give you 20% discount and will expire 6/1/This is a single use Express Deals hotel coupon valid on a future hotel Express Deal bookingDiscount applies before taxes and fees We apologize for any inconvenience and we hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: I experience the information provided when I was choosing to make a reservation (which said that I could make a reservation with no risk because I could cancel with no penalty within hours) is misleading, because when I got to the point of actually making the reservation, I had to read the fine print to discover that it was not necessarily so, depending upon the flight I selected This I find to be less than upfront and totally honest I am disappointed in this, because I have always used Priceline to make reservations for hotels and flights, but I will hesitatate to do so in the future I appreciate the effort on the part of Priceline to satisfy me with a discounted hotel reservation, but that does not satisfy me in that it does not address the concern I have about the promise to be able to cancel a reservation within hours, that is only possible on certain flights, but that is not stated upfront
Sincerely,
*** ***

The customer was contacted via phone and informed of our decision to refund the reservations