Stahl Construction Company

Thank you for taking the time to contact us regarding your *** Air Lines reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand
you advised you intended to book your reservation for April 28-We reviewed your reservation and verified both departure and return dates selected prior to purchase was April 28, Our ability to change or cancel an airline reservation depends on the fare rules associated to your ticketThe fare rules is governed by the airline and we as a travel agency has to abide by the fare rulesIn circumstances, if changes or cancellations would be allowed by the airlines fare rules it will only be available before your departure date and timeWe apologize; however, we are unable to waive the airlines feesIn order for you to make changes to your reservation, you will need to speak with one of our Air Travel Services TeamKindly call *** ** ***Please have your Trip Number available when you call We hope to hear from you soon Sincerely, *** *** Executive Offices

In order to locate the
reservation and review this matter, please provide the digit Priceline request
number, as well as the email address that was provided at the time of purchase
Thank you,
* ***
Priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our record indicates that the consumer was accommodated at the 4-star property -*** *** hotel The
customer was given the new trip number *** and was satisfied of the
resolution

Dear M** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** - *** ***y - S***
Mission for Trip Number ***
We are writing to let you know that we have received your
Revdex.com
concern in our Executive Offices
We understand that you have issues with this hotel
reservation
We provide hotel chain examples for illustration of what
you may expect when choosing a star levelWe do indicate that the brands shown
are only examples and may not be a part of our programEvery hotel is
different and not all hotels within a certain chain have the same star level
rating
We apologize that you are unhappy with your upcoming
hotel accommodationsWe do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that this hotel falls short of your expectations.
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
Tripadvisor.com = stars
Expedia.com = stars
Hotels.com = stars
Per our Quality Experience Guarantee, your hotel has been
star-rated by Priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you get will
meet Priceline's strict quality standards.
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, as a
one-time exception, we can cancel this reservation for a refundShould you
wish to cancel this reservation, please respond to this email before July 10,
Cancellation or refund may not be available after this date
We look forward to assisting you and resolving your
issue
Sincerely,
Jenn H***
Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $was
issued
Sincerely,
* ***
Priceine.com

Complaint:
I am rejecting this response because:I am well aware of the change of tickets policy, yet, this was not just thatAll the options I was given would increase the cost of this trip, either by hotel price (which was not offered), loss of time at work, or last minute change of ticket from round-trip to one-way, which is never at a half-price of the round-trip (I paid $for one way ticket where round-trip was $627)Also, the most frustrating is the misleading for one week by Priceline customer service, that "they will figure something out"It's quite frustrating when Priceline explained that I chose another flight; I would have accepted any other flight they offered that was similar in durationBut I do not agree to be transferred from a flight with hours overlay to an overnight overlay without any sleep accommodationThat is simply not the same product I carefully chose back in JanuaryThe resolution would be to provide a similar product for a similar price, and would be either:-offer a sleep accommodation, when overlay time increases greatly-offer another flight with similar duration-offer a refund of a cost of another ticket AT THE TIME OF A LAST MINUTE PURCHASE, not half price of the round-trip ticket"We are sorry" is not an appropriate remedy for this
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** *** *** *** *** ***
We are writing to let you know that we have received your
Revdex.com complaint in our
Executive OfficesWe understand your
request for compensation due to the renovations and unavailability of the pool
and hot tub during your stay
We apologize for the inconvenience you faced due to
renovations at the hotelOur partner hotels are always trying to improve their
facilities for your comfortIn some cases, hotels stay open during minor
renovations
Because you booked your reservation through our E*** *** *ervice, specific amenities are not guaranteed unless specifically stated
during the booking processWe have confirmed that a pool and hot tub were not
listed as guaranteed amenities during the booking process; therefore, you may
receive a hotel with or without a pool and hot tubWe apologize if these
amenities were not available at the hotel during your stay; however, because
they were not guaranteed during the request process, we were unable to oblige
our hotel partner to offer compensationFor future reference, kindly review
the contract page before booking your Express Deal requests to determine if
your desired amenities are listed
This is to make sure that they are guaranteed at your
confirmed hotel
Under circumstances, we are unable to offer
compensation for your issueHowever, we have decided to issue a partial refund
amounting to
USD because we value your businessThis refund
will be processed through our system within one business dayIf you need to
check the status of your refund after a few business days, please contact your
bank directly to inquire about their processing time
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Nico Tu***
Executive Offices

Please close this compliant Our initial response was complete and accurate Thanks

Dear *** ***
We are contacting you today regarding your reservation
with *** Rent a Car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
had
reservations for the same dates and location and you only used oneWe
apologize for any inconvenience this may have caused
We contacted *** Rent a Car and verified that the
reservation was not usedI have canceled your reservation and processed a full
refund in the amount of $back to the same card that was used to place the
requestYour refund will be processed by our system within one business day
and your bank will post the refund back to your accountBank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***

I DO NOT KNOW THE NUMBER FOR THE RESERVATION YOU CAN LOOK IT UP IN YOUR SYSTEM WITH MY OTHER INFORMATION QUIT AVOIDING RESPONSIBILITY I WILL NOT REST UNTIL THIS ISSUE IS RIGHTFULLY CORRECTED
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

According to the consumer, during the booking
process, the cancellation policy shows that the reservation has a flexible
cancellationHowever, when the reservation was confirmed, the cancellation
policy shows that the reservation is non-changeable and the consumer is
requesting to cancel the
reservation
The contract page discloses the following cancel
policy:
Cancel policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Friday, May 27th (local hotel time)If you decide to
cancel your reservation anytime between noon on Friday, May 27th and
noon on Saturday, May 28th (local hotel time), the hotel requires
payment for the first night's stayYou will be charged for the first night's
stay including taxes and feesAny remaining amount will be refunded to you
Refunds or cancellations are not available after noon local hotel time on your
day of arrival (Saturday, May 28th)
The consumer requested to cancel the reservation on the chedate, May 28, 2016; therefore, the reservation is non-changeable and non-refundable
The Days Inn And Suites Conference Center representative
advised that since they held the rooms as booked, they are unable to offer a
refund
Sincerely,
N
D***
Executive
Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
Troy ***
The company feels like it's ok to charge me an additional fee for nothingI have not received any additional services or upgrades for the additional money paid, and this company doesn't see ANYTHING wrong with thatThe site states, and I quote, "Choose Your Room"No where does it say, pay more for the same exact roomSo to me this is a rip offIn fact it still says the same thing and gives the same money option, for the SAME exact roomSo essentially you have the option of paying up to $additional a night, and will not be given any upgrades to your room
***This is exactly what the site shows for this hotelIt gives several different rates for the same standard roomDoesn't make sense***
+ $
per night
King Or Double Beds Freebies: Free Internet in Public Areas
View Hotel
Cancel Policy
+ $
per night
King Or Double Beds Freebies: Free Internet in Public Areas
View Hotel
Cancel Policy
+ $
per night
King Or Double Beds Freebies: Free Internet in Public Areas
View Hotel
Cancel Policy
+ $
per night
King Or Double Beds Freebies: Free Internet in Public Areas
Below is the link to prove what I'm saying ***

*** *** *** Thank you for taking the time to contact us regarding your unconfirmed reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are seeing two
amounts of $and $being authorized from your accountIn order to process your request, we authorize your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedDepending on your bank, and in most cases, authorizations are removed within three to at most seven daysHowever; we may also try to call your bank directlyWe may also be required to have the credit card holder on the line with us Please contact us directly at: *** The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which is *** when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the *** *** or *** Thank you for choosing to contact usI look forward to resolving your issue Sincerely, *** *** Executive Offices

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
We
are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

RevDex.com, Inc
I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
On each consumers’ contract page (including the
contract page in question), we clearly and conspicuously place
the following
disclosure regarding requests for bed types labeled under Important
Information
Review
Important Information
All rooms will accommodate up to peopleRequests for bed types
(King, Queen, Doubles, etc.) or other special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed by Priceline
If you require a
specific bed type, please contact your hotel directlyAll bedding requests are
based on hotel availability and are at the discretion of the hotelA fee may
be incurred and is the responsibility of the customerFor specific room type
requests (deluxe, suites, etc.) try our Published Price option
Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable, non-changeable terms
and conditions of his purchase
We appreciate the
opportunity to clarify
Sincerely,
* ***
priceline.com
This
checkout page for trip number *** was submitted on 2015-01-16:00:
Please Review Your Request
Star *** *** *** ***
Which hotel will I get?
CheDate:
Thursday, January
15,
Check-Out Date:
Monday, January
26,
Region
*** *** **
City Area:
***
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Room 2:
*** ** ***
Number of Rooms:
Guaranteed Amenities:
Free Internet, Free Breakfast
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$ 1,
Have a coupon code? Apply Apply
Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately charge your credit card the total cost of
your stayRooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be chargedPriceline
will immediately charge your PayPal account the total cost of your stay
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowedIf your offer is not accepted, your PayPal
account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's
terms and conditions regarding hotel rooms and the use of the
priceline.com Web site by entering your initials when you submitted your
original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions,
privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

Thank you for taking the time to contact us regarding your reservation at the *** *** *** And Casino for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you intended to book a hotel
with a gym; however, you received a property that does not have the amenity you need We looked into your record and found that you submitted a request with areas that do not guarantee a hotel with a gymBecause of this, our booking system did not prioritize its search for a hotel with a gymNormally, as stipulated on your contract, the reservation you purchased cannot be changed, canceled or refundedWe negotiated with our hotel partner and they allowed a one-time exceptionThey will let us cancel your reservation for a full refundThis option is only available until hours prior to your scheduled chedate If you wish to proceed with the aforementioned option, please contact us as soon as possibleAfter that time we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is July 14, We apologize for any inconvenience and hope to hear from you soon Sincerely, *** *** Executive Offices

Our records indicate that the consumer was refunded in full

Complaint:
I am rejecting this response because:Dear *** ***First, my last name is *** *** ***. Second, I am rejecting your response because it willfully and explicitly ignores my concerns in a deliberate corporate attempt to wear me down and force me to give up pursuing my complaint. As you know, and as carefully explained in my original complaint, I did not contact the Revdex.com in order to be removed from Priceline's promotions e-mail list. As you also know, I had already been removed from that list before I contacted the Revdex.com. You are thus incorrect when you claim in your response, "We understand that you would like to unsubscribe from the promotion emails." My concerns, which you ignore entirely in your response, are not only spelled out clearly in my original complaint, but are also numbered in order to make them even clearer. I reiterate my concerns:(1) Even when customers explicitly choose not to receive promotional e-mails, customers are added to Priceline's e-mail list against their express wishes. (See attached transcript of my chat with Priceline customer service for proof of this policy. Bernice explains: "When you make a reservation in our website the system automatically sends you those promotional emails, even if you choose to not receive them.")(2) Priceline promotional e-mails routinely do not contain unsubscribe links. Your assurance, without proof, that e-mails often do contain unsubscribe links carries no weight. I would like evidence showing that Priceline e-mails often contain unsubscribe links. In addition, even if they do "often" contain unsubscribe links, they do not always contain unsubscribe links, which is a violation of customer rights.(3) Because Priceline promotional e-mails do not contain unsubscribe links, the only way for Priceline customers who have chosen not to set up a Priceline account to stop receiving unwanted promotional e-mails is to set up an account, provide Priceline with personal information, including name, e-mail address, etc. To force customers to hand over personal information in order to stop receiving unwanted promotional e-mails -- which they opted not to receive in the first place -- is extortion.To reiterate, I would like the following relief:(1) I would like Priceline to change its expressed policy of using customers' e-mail addresses to send promotional e-mails against customers' expressed will.(2) I would like Priceline not to add customers' e-mail addresses to Priceline's e-mail list when a customer opts out.(3) I would like all Priceline e-mails to contain unsubscribe links.(4) I would like Priceline customers to be able to manage their e-mail preferences without being forced to set up a Priceline account.(5) I would like Priceline to be fined and/or censured for explicit, deliberate lying and customer deception aimed at increasing Priceline's profits to the detriment of customer privacy and customer rights.When you respond, please explicitly and directly address concerns #1-and what I see as relief #1-5.Thank you
Sincerely,
*** ***

Roman">our records indicate that a refund in the amount of was issued to the form of payment used to make the reservation