Stahl Construction Company

Complaint: ***
I am rejecting this response because:I did not stay at the *** ***, the hotel was at full capacity and they were unable to accommodate me, I called Priceline regarding this matter and I was told by Priceline that the hotel has been advised that I will need bedsWhich apparently was a lie, the hotel was never told anything and the staff was rude and careless.I will attach my conversation with Priceline and the fee I paid to stay next door which they were very happy to accommodate me, and advise I should never use a third party to book a hotel, now I understand whyAlso I will attach the file of the $fee I was charge at another hotel which it was booked thru Priceline and had no problem accommodating me at $more
Sincerely,
*** ***

*** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** Hotel Apartments for Trip Numbe* *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe hotel name is revealed after purchaseWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level ratingThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms However, as a one-time exception, your refund has been processedA refund for *** *** (*** *** was issued today, April 10, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days
*** *** Thank
you for taking the time to contact us regarding your hotel reservation
at the *** Hotel Apartments for Trip Numbe* ***I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you have issues with this hotel reservationOur
records show that the rate you purchased is non-changeable,
non-cancelable and non-refundableThe hotel name is revealed after
purchaseWe provide hotel chain examples for illustration of what you
may expect when choosing a star levelWe do indicate that the brands
shown are only examples and may not be a part of our programEvery
hotel is different and not all hotels within a certain chain have the
same star level ratingThis information was presented to you prior to
purchase when you were asked to review your reservation, including the
terms associated with cancellations or changesWhen you purchased your
reservation, you agreed to those termsHowever, as a one-time exception, your refund has been processedA refund for *** ***
(*** *** was issued today, April 10, We will issue a
refund to your bank within one business dayYour bank will then post it
to your accountThe bank processing time varies so please check with
them if you do not see it in your account within a few daysI hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices Sincerely, *** *** Executive Offices

We have researched this customer's issue and have provided a complete and accurate response. Please close this case. Thank you

According to the consumer, she did not authorize the purchase of a Name Your Own Price reservation at the total cost of $for a star hotel
Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase, including the
star level and $offer price entered by the consumerOur records indicate that the consumer previous request at the rate of $was not accepted for purchase
I am sorry unable to refund or cancel the consumer’s reservation as the selected Name Your Own Price reservation is restricted
Sincerely,
ND***
priceline.com
3.5-star hotel in the *** area
Check In: Fri, Oct 16,
Check Out: Sat, Oct 17,
Rooms: room for night
Your Bid: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** *** *** *** **
***
***
***
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
T axes and Fees
Amount: $
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
United States
continue
We want you to love your hotelSo please read this important stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not
cheon the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel
If priceline accepts your price, priceline will book your reservation in a property with
an equal or higher star level than you requestedPlease note it is possible that the
hotel you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have seen during a hotel
search on pricelineAny sorting or filtering options previously used will not apply to
this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy
policy
Initial Here to Accept **

I understand that you did not intend to book this hotel reservationI have reviewed your record and see that a restricted rate was purchased, which means it cannot be changed, cancelled or refundedUnder circumstances, we are unable to refund your bookingHowever, since we value your
business, we decided to make an exception and refund your reservation in fullYour $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few daysThank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with Avis Rent a Car under Trip Number ***
We are writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesWe
understand your
request for a refund of the difference between the lower rate you found online,
and the rate you booked on your reservation
We have reviewed our records and determined that you have
been informed that we are processing a refund of USD, as we determined
that you are eligible for our Best Price GuaranteeThis refund was processed
on June 7, Please note that we process refunds through our system within
one business dayIf you need to check the status of your refund after a few
business days, please contact your bank directly to inquire about their
processing time
Thanks for choosing us for your travel needs, and I hope
you enjoy your trip
Sincerely,
Nico T***
Executive Offices

We understand you requested to cancel your reservation due to your trip got canceledWe received your email regarding the new reservation you have booked with the new dates and as per our agreement, we have canceled your reservation and processed a refund of $If you need to check the
status of your refund, please contact your bank directly to inquire about their processing time. Thank you for giving us the opportunity to assist you and we hope you find this information helpful. Sincerely, Executive Offices

I have received the consumer’s additional commentsAs you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondencePriceline
does not guarantee confirmation for Name Your Own Price requestsI am sorry
that Priceline is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

HelloPlease see our response below. *** *** *** Thank you for taking the time to contact us regarding your airline reservation with *** *** *** under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our
Executive OfficesI understand your concern regarding the schedule change that occurred on your trip. Airlines can and often do adjust their schedules depending on traffic, change of equipment, route popularity and other various reasonsThis is a common practice with the airlinesWe have reviewed your request with Delta Air Lines; however, we regret to inform you that they are unable to fulfill your request to cancel the reservation or switch your flight with a different airlines. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** ***Executive Offices

I have received the consumer’s additional commentsAn authorization on a credit card should drop off the card once the charge is acceptedIn the event that the consumer’s authorization did not drop off the card, we suggest that the consumer contact the credit card issuing bank for assistance
Sincerely,
ND’***
Executive Offices
2/8/
Complaint
I attempted to purchase a vacation package on 1/29/at a price of about $in the evening around 5pm and when I was finished entering the payment information and attempted to book the package, it said I had multiple browsers open so it was not sure if the details of my vacation package was
what I truly wantedI did not have Priceline open in any other browserWhen I went back to the website seconds later, the prices had significantly increased to over $I attempted to contact Customer Service via the chat function to address the issue and lock in the advertised price but the representative said the price was not guaranteed until I completed bookingI explained that I had completed booking and was kicked out through no fault of my ownI had gone as far as entering in all payment information and clicking "Book My Vacation Now." The advertised price should be honoredOtherwise, it is advertisingAt this point, I am very disappointed with the serviceI would like for this issue to be resolved so that I may book at the original advertised price
Desired Resolution
I would like to be able to purchase the vacation package at the original price advertised (which was about $900)
Consumer Business Dialog

Thank you for contacting us regarding your airline reservation with *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted a non-stop flight for your return flight
out of *** ** ** *** ** for your return on October 7, I have reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restrictedBy using our Undisclosed Flight option, our travel partner accepted your price on the condition that your reservation would not be changed or cancelledWe deeply discount our rates based on contractual agreements we have with the participating airline companies, therefore all undisclosed flight reservations are non-cancellable and non-refundable Please know that priceline.com offers customers ways to book their flights based on their preferenceIf customer is after getting as much savings as possible, customer have an option to book an Express Deals flightIf customer opted for this type of reservation, they agreed to take the flight which will be provided themFlights information like specific airline, flight number and times are not disclosed until reservation is ticketedCustomer must be willing to be flexible and take the flightIf customer needed to select specific flight times, customers can opt our retail optionCustomers is able to see all the flight details prior to purchase We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, *** *** Executive Offices

Dear *** ***Thank you for taking the time to contact us
regarding your hotel reservation with the *** *** *** *** under
Trip Number ***We are writing to let you know that we have
received your Revdex.com concern in our Executive OfficesDue to
the
nature of your concern, we would like to speak with you directly by phone
We attempted to contact you today in an effort to address your concern;
however, we were unable to speak with you at the number you provided at the time
you booked your reservation.Please contact us directly at:
###-###-####The Executive Office hours are 9:a.mto 6:p.mEastern
Time, Monday through SaturdayYou will need to enter your Trip number, which is
*** when you contact usPlease note that the number provided
above is a United States phone number, and you may incur toll charges when
calling from outside the United States or Canada.We look forward to
speak with you.Sincerely,Nico T***Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you had to pay a fee at the counter for returning your vehicle at a different locationWe reviewed your booking and verified that you had selected *** ***
*** *** as both your piand drop-off locationThe details of your request were also presented to you, prior submitting your reservationWe understand that you are requesting a refund of the feeWe apologize; however, we will be unable to waive or reimburse the fee that was charged by the rental counter. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Frich A***Executive Offices

HiPlease see the response that we sent to our customerThanks.*** *** ***Thank you for taking the time to contact us regarding your reservation at the *** *** for Trip Numbe* *** We are writing to let you know that we received your Revdex.com
concern in our Executive OfficesWe understand that you are seeking a full refund of the reservation because you did not use the booking due to quality concernsWe reviewed your issue with our hotel partnerWe are sorry; however, they are unable to provide a refundThey explained that you left the property without even telling them any of your concerns and they were not provided an opportunity to assist youThe hotel has charged us in full for this reservationHowever, as a gesture of goodwill, we have processed a refund equivalent to 25% of your total reservation costAgain, this refund is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer Your refund has been processedA refund for USD was processed on November 3, The refund was processed through our system in one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any disappointment you experienced and thank you for your time. Sincerely, *** ***
*** ***

Dear Mr***,
Thank you for taking the time to contact us regarding
your vacation package under Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand
your concern about the delay in processing
the refund for the hotel portion of your vacation packageWe have reviewed
your reservation, and verified that the cancellation of the hotel portion was
not processed in our system at the time you requested for the cancellationWe
apologize for any inconvenience this may have caused
We appreciate your business, and we are very sorry that
you have been disappointed with the way this matter was handledAs a gesture
of goodwill, we would like to offer you (1) USD travel voucher valid
towards your next prepaid booking with priceline.comThis compensation is not
intended to place a value on your experienceIt is meant to emphasize our
commitment to you as our customer, and encourage you to use our website for
your travel needs
To redeem your voucher, you will need to book a new
prepaid reservation on ***
Once your new reservation is accepted, please send us an email at: ***
This email should include the following information:
-Original Priceline Trip Number that is associated with
your voucher (***)
-Your new Priceline Trip Number
-The amount from the travel voucher that you received for
the inconvenience you experienced with our company (USD)
We will then issue a refund for USD (if your
purchase price is greater than or equal to that amount)This offer is valid
for one (1) year from the date of this e-mail
I hope you found my email helpful!
Sincerely,
*** ***
Executive Offices

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondenceI am sorry that the consumer’s selected purchase is non refundable
and Priceline is unable
to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com
*** *** *** *** * ***
*** *** *** ***
*** ** ***-Star hotel in the *** Area
Your room: Queen Beds - Nonsmoking Room - Free Internet, Mini
Fridge, Microwave
Amenities: Pet Friendly, Free Parking, Internet, Free Breakfast,
Swimming Pool, BEDDING
Guest Score: 7+
Check In: Sat, Jun 20,
Check Out: Sun, Jun 21,
Rooms: room for night
Room Rate: $per
room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** ** *** **
***
***
***
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount: $
Prices are in USD
Cancel
Policy
This rate cannot be cancelled, changed or transferred
Refunds are not allowed
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this important
stuff
All rooms will accommodate up to peopleSpecial requests (including preferences
for smoking or non-smoking rooms) should be requested through
your confirmed
hotel and cannot be guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed che
date onlyIf you do
not cheon the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund
The hotel that is booked may or may not be one that you have
seen during a hotel
search on pricelineAny sorting or filtering options previously
used will not apply to
this request
The reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stayRooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowedIf your request is
not accepted, your credit
card will not be chargedPrices are not guaranteed until
purchase is complete
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy
Initial Here to Accept **

Dear MsSankey,
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
*
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you are
requesting to change your
airline ticketsWe reviewed your booking and contact the airlines to see if an
exception can be madeWe apologize; however, since your tickets are restricted
and are governed by the airlines, we have been advised that it cannot be
changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Thank you for contacting us regarding your reservation with the *** *** *** *** *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you need to cancel this
reservationWe reviewed your booking and verified that you selected a restricted rateWhen you submitted your request, we immediately locked in our rate to secure your reservationWe apologize; however, your reservation is restrictedIt cannot be changed, canceled or refundedMoreover; we have made attempts in contacting the hotel to request for exception; however, we were unable to get the answers you are looking for, therefore, we are unable to offer any other resolution We apologize for any inconvenience and we thank you for your time Sincerely, *** *** Executive Offices

Dear Ms***,
We wanted to take this time to contact you in regards to
your rental reservation with *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in
our Executive Offices in regards to your
rental reservation with *** *** booked under Trip Number
***As we understand, when you attempted to pick up your rental at the
counter, you were advised that your reservation was cancelled and that you were
not able to use the reservation
Please keep in mind that you were not charged for the
total amount of your rental car reservationYou purchased a reservation where payment
is due upon piand collected by the rental car companyTherefore, you are
charged for your rental car by the rental car company only if you pick up your car
We have cancelled your reservation and processed a refund
of the *** *** InsuranceKindly see the refund details below:
Refund Amount: $
Reference Number: ***
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your
next two billing statements
We apologize for any and inconvenience and hope you find
this information helpful
Sincerely,
*** **
Executive Offices

Complaint: ***
I am rejecting this response because:
It is Priceline.com's responsibility to make sure that the hotel has the reservation info before the customer gets thereAdditionaly it is also their responsibility to make sure that the hotel actually exists under the name the reservation is madeMoreover, the hotel services should match the star rating that is claimed and foremost of all, the hotel provides the safe and drug-free environment that is expected of all decent facilitiesPriceline failed on all these accounts and is not willing to accept their fault and provide adequate compensation for the inconvenience and mental and physical anguish that the customers went through
Sincerely,
*** ***