Stahl Construction Company

Complaint: ***
The business has requested the trip ID number and the email address used in the reservation:Trip ID #: ***E-mail: ***.com
Sincerely,
*** ***

Dear *** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** Airport for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableDue to the inconvenience, a refund for $was issued on March 27, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few dayswe are unable to provide additional refund for this hotel reservation However, as a gesture of goodwill, you can use the following coupon code on a future priceline.com Hotel Express DealThe coupon will provide a discount of 15% on your next reservation *** *** ***
*** *** *** ** *** *** *** ** ***
*** ** *** *** ***
*** ** *** *** *** This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful Sincerely, *** *** Executive Offices

According to the consumer, she/he purchased trip
protection along with a non-refundable reservation, and would like to submit a
claim and obtain a refund for a covered reason in accordance with the travel
insurance policy purchased
Consumers who wish to submit travel insurance
claims
must contact the insurance carrier, and all inquiries concerning the status of
a claim must be directed to the insurance carrier
Online:
***
By Phone: *** *** ** *** ***
Mail: *** *** * *** *** *** * *** *** *** * *** ** ***
E-mail: ***
Claims
Procedures
1.
Emergencies
Arising During Your Trip: Please refer to the *** *** *** *** ***
Section
2.
Trip Cancellation
Claims: Contact your travel seller and *** *** IMMEDIATELY to notify them
of your cancellation and to avoid any non-covered expenses due to late
reporting*** *** will then forward the appropriate claim form which must
be completed by you AND THE ATTENDING PHYSICIAN, if applicable
3.
Trip
Interruption Claims:
Report your claim as soon as possible to *** ***Provide the policy
number, your travel dates, and details describing the nature of your lossUpon
receipt of this information, *** *** will promptly forward you the
appropriate claim form to complete
Online:
www.travelclaim.com
By Phone: *** *** ** *** ***
Mail: *** *** I *** *** *** * *** *** *** * *** ** ***
E-mail: ***
Important: In
order to facilitate prompt claims settlement upon your return, be sure to
obtain as applicable: detailed medical statements from Physicians in attendance
where the Injury or Sickness occurred
This plan was designed and is administered by *** *** I *** *** *** I *** *** *** * *** ** ***
Attached hereto, is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected purchase
Thank you for the
opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number was
originally initialled on Wed May 19:18:EDT
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more
for $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
We Found a Great Deal
for You
$
If you can return on Saturday, July we can get you tickets for
$per ticket including taxes and fees
Departing Flight Information - Wednesday, July 1,
From:
*** *** *** *** *** ***
Detroit, MI
To:
*** *** *** ***
*** **
0-Connections
Depart between
6am-10pm
Jet Aircraft
Returning Flight Information - Saturday, July 4,
From:
*** *** *** ***
*** **
To:
*** *** *** *** *** ***
*** **
0-Connections
Depart between
6am-10pm
Jet Aircraft
Passenger Information
*** *** **
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$per ticket (remove)
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees are not included in your trip
cost
Important Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must
fly on the flights assigned to youUpgrades and standbys are not available
and if any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the
passenger name provided
Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
usIn most cases, your complete flight itinerary will be ready for you in
secondsRemember, these tickets cannot be cancelled, transferred or changed
*** ***
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions, privacy policy and the trip protection Description of Coverage
Please note: If you are ready to purchase, please select
"Buy My Tickets Now"Due to constantly changing airline inventory,
ticket availability is not guaranteedYou will be charged only upon a
successful booking

Dear *** ***
We wanted to take this time to contact you in regards to your hotel reservation at the *** Miami Airport Hotel & Executive Meeting Center booked under Trip Number ***
We are writing to let you know that we have received your concern from the
Revdex.comAs we understand, you are requesting a refund for this reservation as the hotel did not allow you to check in saying that the reservation was cancelled
After our review of this concern we show that you contacted us at 6:AM, Sunday, Aug 16, which is the scheduled day of check outAt that time it was noted that you stated the hotel would not allow you to check in as you had just arrivedSince it was on the day of check out our agent attempt to contact the hotel to see if they would allow any exception since you were trying to check in the day after your schedule check in dateWhen they were able to speak with the manager it was confirmed with the hotel that they charged the reservation as a no show as the check in date had passed and no refund would be providedWe attempted phone contact, were unable to reach you and sent an email stating, "We have made arrangements for you to speak with a Customer Care Consultant" asking to please call usWe did not receive any additional contact until now
Prior to booking you were presented a contact page that included Booking ConditionsThose conditions included:
Reservation is guaranteed for date of cheonly
Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed
Since you did not arrive at the hotel to check in on the reserved check in date of Saturday, Aug 15, 2015, no refund is able to be provided
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Bryan B***
Executive Offices

Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you would like to cancel this rentalI
truly wish I can; however, only *** Rent a Car can assist you with your requestI have contacted their Reservations Center and although they cannot assist with the cancellation, they provided me the security code that you can use in cancelling your reservation onlineYour security code is *** I was advised by one of their representatives that you can either cancel the reservation online, using your confirmation number and security code, or you can email them regarding your request at *** Please be advised that you will be assisted based on the policy you agreed for this reservation We hope you find this information helpful Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for contacting us via the Revdex.com regarding your reservation booked under
Trip Number ***
We thank you for your patience while we research this matter for youWe have
been in
contact with the *** Airlines Refund Department, and currently making
attempts to resolve this issue for youWe hope to be in contact with you in
to business days with a resolution
Again, we appreciate your patience while we continue to work to resolve your
issue
Sincerely,
ND***
Executive Offices

Our records indicate that
a full refund of $was issued for this purchase

Dear Ms***,
Thank you for contacting us regarding your vacation package purchased under Trip Number ***
We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the 1-day cancelation fee charged to your
account
We reviewed your reservation details and confirmed when you purchased your vacation package, you agreed to the below cancelation policies associated with the room type selected:
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount
When you contacted our Customer Care Department with concerns to the wrong date being entered, we allowed a one-time exception to the policies; however, it included a 1-day cancellation feeWe are sorry if you are unhappy with the fee charged, but we are unable to refund the amount back to your credit card as requested
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Teddi C***
Executive Offices

I have received the consumer’s additional commentsAs
you requested, I have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusionThe following was sent
to the consumer addressing this matterI am sorry that we are unable to assist
the consumer any further in this situation
Dear *** ***,
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you contacted us regarding a cheaper
rate was offered by *** Rent a CarWe see that you contacted us on July 1,
which is the same day as your pick-upAs stated on our Best Price
Guarantee terms and conditions, you have up until midnight the day before you
travel to contact us for your claimThe following is also stated on the
Collision Damage Insurance enclosed in your contract page"Allows for
cancellation with 100% refund up until requested pickup time"This
statement pertains to the Collision Damage Insurance itselfIt means that it
is cancellable before the pitimeWe apologize; however, your reservation
is restrictedIt cannot be changed, cancelled or refunded
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Frich A***
Executive Offices

Revdex.com, Inc
The consumer chose to visit our Published Price website
where consumers have the opportunity to review and compare hotel room rates
prior to selecting and purchasing hotel room reservations
The consumer selected a specific hotel property
from a list
of participating properties, at the disclosed
room rate, including taxes and feesUpon hotel room check-in/out the hotel representative provided the consumer with the lower
negotiated room rate established between priceline.com and the hotel, which is
not available to the public
Priceline.com is a travel agent and as such, makes hotel
room rates available on behalf of the hotelsJust like every other business,
we receive reduced rates because we sell in large volume, and if you compare
our rates, you will find them to be very competitiveWe strive to offer
customers the best alternatives for saving money while at the same time
maintaining profitability
Priceline.com provided the consumer with his/her selected
hotel, at the disclosed summary of charges.
We apologize if the consumer is disappointed with the difference in
rates; however, priceline will not be able to offer a refund for the difference
in rates
Attached hereto is a
copy of the consumer’s contract page agreeing to the terms and conditions of
the purchase as well as the selected room rate/summary of charges
We appreciate the opportunity to clarify
Sincerely,
* ***
priceline.com
Dear Ms***,
Thank you for taking the time to contact us regarding your reservation at the
*** *** ** *** *** *** *** for Trip Number
***
We apologize for the inconvenience that the hotel provided you with a receipt
or confirmation showing the rate that we paid to themWe called the hotel and
spoke with *** from the Front DeskWe verified that the best available
rate for your stay is $per night
The rate you saw is not available to the general publicWe negotiate these
rates with our partners, which allows our customers to receive such significant
savingsWe purchase bulk room reservations to the hotel and in return, they
provide negotiated rates for their roomWe are very sorryHowever, we are
unable to process a refund for the difference
If you have further questions, please contact us directly at ***
The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday
through SaturdayYou will need to enter your Trip Number, which is ***
when you contact us
We are sorry we did not provide you the answers you were looking for and we
thank you for your time
Sincerely,
John Bedola
Executive Offices
Summary of Charges
(All prices are in USD)
Room cost (per night): $
Nights:
Rooms:
Guests:
Room Subtotal: $
Taxes and Fees:$
TOTAL CHARGES $
Hotel Information
a
*** University Of Florida Conference
Center Gainesville
Excellent, reviews
Special Discount
off
Address:
Sw 34th St., Gainesville, FL,
US
*** Hot Deal Room Type:
King Bed - Accessible Room - Wifi
Check
In:
Wednesday, April 29,
15:
Check
Out:
Sunday, May 3,
12:
Your Information
`
Room
Billing Address
Country
State
City
Zip/Postal Code
Email
Confirm Email
Phone Number
Continue
Credit Card Information
Initial Here:
I have
read and agree to the terms and conditions and privacy policy
Book
Hotel Now
Proof of *** membership may be required to receive a
discounted *** member rate
Important
Information
Hotel Customer Service:
If you have already booked a hotel reservation and need assistance, you can
contact our Customer Service at 888-645-If you call this number please
have your Trip Number and the phone number you entered while making your
reservation available
Rate Description:
Websaver - Full pre-payment required upon booking
Promo:
Special Discount off
Advance Purchase
Negotiated Specials may be limited to certain dates and subject to
availability
Pre-pay Policy:
$will be charged to your credit card
Room Charge Disclosure:
Your credit card is charged the total cost at time of purchasePrices and room
availability are not guaranteed until full payment is received
Cancellation Policy:
For the room type and rate that you've selected, you are not allowed to change
or cancel your reservationIf you cancel your room, you will still be charged
for the full reservation amount
Guarantee Policy:
Reservation is guaranteed for arrival on the confirmed chedate onlyIf
you don't cheto the hotel on the first day of your reservation and you do
not alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund
All rooms are guaranteed for double occupancy and accommodations for more than
the specified number are not guaranteed
The reservation holder must be years of age or older
A valid ID and credit card must be presented at check-inThe credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may by charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls
or mini-bar charges) and are not included in the room rate

I understand that your confirmed hotel was unable to honor your Priceline.com reservation; therefore, you ended up booking another reservation with them for a higher rateI apologize for the inconvenience this caused youI have already reviewed your case with the property and they confirmed
the charges as shown on the receipts you sentAs advised by our previous agents, you will be refunded for the cost of your new reservation. As per our computation, you were charged $451.38; hence, we issued a refund for the same amountIt will be credited back to the same credit card that was charged by us. Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
***

Dear Ms
***,
Thank you for taking the time to contact us regarding your reservation at the
*** *** *** *** *** In The *** *** *** *** for your
vacation package for Trip Number ***
We are writing to let you know that our management received your
messageWe
understand your concern about the special offers from our websiteOur records
show that our office has addressed your concernsWe reviewed your issue again
and verified that the rate selected for this reservation does not include free
breakfastThe hotel will charge you directly and we are unable to refund those
fees
The reservation you purchased cannot be changed or cancelledHowever, should
you wish to cancel the hotel reservation, please call us before noon on August
17, local hotel timeAfter this time, the reservation remains
non-refundable
We are sorry we did not provide you the answers you were looking for and thank
you for your time
Sincerely,
*** ***
Executive Offices
This
checkout page for trip number *** was submitted on 2015-07-11:03:
*** *** *** *** *** In The *** *** *** ***
Guest Rating: /
*** *** *** ***
*** *** *** *** ***
Distances are calculated in a straight line from point to
pointmiles from Orlando Intl Airport (MCO)
Check-In: Thu, Aug 20,
Check-Out: Wed, Aug 26,
Nights: Nights
Rooms: Room
Persons: Adults, Children
Room 1: Behzad ***
Room Type: Standard; Two Beds Requested
Flight
Details
We've Selected a Discount Flight
for this PackageYour exact flight times and airline will be shown to you
after your purchase is complete
Departing Flight Information -
Thursday, Aug 20,
details
Departs:
*** * *** *** *** *** * *** *** ***
*** *** *** **
Departs any time between 8am - 12pm
Arrives:
*** *** *** *** *** ***
*** **
Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop
Returning Flight Information -
Wednesday, Aug 26,
details
Departs:
*** *** *** *** *** ***
*** **
Departs any time between 12pm - 4pm
Arrives:
*** * *** *** *** *** * *** *** ***
*** *** *** **
Airline:
Priceline Partner Airline
- Jet Aircraft
stop
Passenger and Ticket Information
Passenger 1:
*** ***
Passenger 2:
*** ***
Passenger 3:
*** ***
Passenger 4:
*** ***
Ticket Type:
Electronic Tickets will be
issued for this flight
Summary
of Charges
Room 1:
*** ***
Nights:
Priceline charges for people:
$($376.56/pp) Charged by
Priceline today when you book
Resort Fee:
$This fee is charged by
the property when you cheto your hotel
Total Cost:
Prices are in US Dollars
$
Important
Information
Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservationIf you cancel your room, you will still be charged for the
full reservation amount
Your hotel reservation is
guaranteed for arrival on the confirmed chedate
Mandatory Fee: This hotel charges an
additional $per room per stayThis fee will be charged to you
directly by the hotelMandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe feesThe amount
of the charge is subject to change
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Your tickets will be
round-trip, coach-class tickets issued on one of priceline's package
airlinesYour trip will start between the departure times noted in the
itinerary above, and flights will be scheduled to arrive at your final
destination no later than midnight local time
You will be issued electronic
flight ticketsRemember to bring a valid government issued photo ID
with you to check-inIf you are traveling outside the US, all travelers
will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries
You must fly on the flights
assigned to youUpgrades and standbys are not availableIf you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservationIf any part of the ticket is unused it
has no value after ticketed departure time
This vacation package cannot
be changed,
cancelled, transferred or refunded due to our travel
partners' policies
Initial Here:
I have read, accept and agree
to abide by priceline.com's terms and conditions, privacy policy
Important
Information
Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservationIf you cancel your room, you will still be charged for the
full reservation amount
You will be issued electronic
flight ticketsRemember to bring a valid government issued photo ID
with you to check-inIf you are traveling outside the US, all travelers
will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries
This vacation package cannot
be changed,
cancelled, transferred or refunded due to our travel
partners' policies
*** ***
* *** *** *** *** *** ** *** ** priceline.com's terms and conditions, privacy policy
Mandatory
Fee: This
hotel charges an additional $per room per stayThis fee will be
charged to you directly by the hotelMandatory fees are not optional
and typically cover items such as resort fees, energy charges or safe
feesThe amount of the charge is subject to change
The
reservation holder must present a valid photo ID and credit card at
check-inThe credit card is required for the mandatory fee listed
above as well as any additional hotel incidental charges such as
parking, phone calls or minibar charges which are not included in the
room rate
Requests
for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Your
hotel reservation is guaranteed for arrival on the confirmed che
date
Your
tickets will be round-trip, coach-class tickets issued on one of
priceline's package airlinesYour trip will start between the departure
times noted in the itinerary above, and flights will be scheduled to
arrive at your final destination no later than midnight local time
You
will be issued electronic flight ticketsRemember to bring a valid
government issued photo ID with you to check-inIf you are traveling
outside the US, all travelers will need a valid passport and you may
also need to show additional documentation at your destination and/or in
connecting countries
You
must fly on the flights assigned to youUpgrades and standbys are not
availableIf you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservationIf any part of
the ticket is unused it has no value after ticketed departure time

Complaint: ***
I am rejecting this response because: they are taking $ from a *** individual with visual perceptual plus *** for service not render.ed*** themselves stated Pricrline could make the switchAs a cetern I will contact every news outlet on this issueEven if they switched it they would still be making moneyI am switching from a week rental to a week rentalI want a SWITCHIt's that simpleI will contact every agency that has *** individuals to tell them of this blatant thieferyAlso they need to employ people that can expressively and receptively disseminate the English language
Sincerely,
*** ***

We understand you intended to use your business credit card that is under your name with primary insurance coverage to pick up the car booked under *** ***'s name; however, *** Rent a Car did not accept the credit card under your name and you are requesting for a refund/compensationWe reviewed your information and verified the reservation was entirely usedPlease note that you can book a reservation using a credit card under your name for another person, as long as they have your authorizationHowever, if you purchased a rental car or hotel, the primary driver/reservation holder or the one picking up the car will need a credit card in his/her name with available funds for the security deposit or any optional items/hotel mandatory fees and specific hotel fees that he or she decides to purchase or use at the time of pick up or check inDuring the booking process, we indicated that the primary driver will provide a credit card in his/her name for the refundable security deposit required at the rental counter as well as any optional items/additional charges payable to the rental car company*** Rent a Car confirmed they did not accept the business credit card that provides primary insurance coverage because it was not under the primary driver's nameWe apologize, we are unable to issue any compensations/refundsIf you have further questions, feel free to call *** Rent a Car at ###-###-####Please have your Rental Agreement Number,***-***-***ready when you call. Thank you for your timeWe hope you find this information helpful. Sincerely,Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** *** *** ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We
understand that you experienced issues during your
stay at your hotelWe reviewed your concerns with the property and made sure
that your experience is documentedSince you used your reservation, your hotel
is unwilling to offer a refundHowever; as a gesture of goodwill, we would
like to process a refund equal to 20% of your entire reservation costA refund
for $was issued on June 27, Your refund has been processed through
our systemIf you need to check the status of your refund, please contact your
bank directly to inquire about their processing time
We apologize for any inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:What you see is the screen after you are presented with choices of different hotels and select the name your price optionAs you are shown choices, then stuck with only one, this is bait and switchIn fact, I have a response from them:"For this type of reservation the pricing is not revealed until once it has been booked."This means you are stuck with whatever hotel they wanted to place you in, regardless of being presented other choices previouslyThey charge you for their pre-selected hotel and told there is no cancellation, regardless of the substandard hotels in a bad neighborhood they stick you withInvoking a no cancellation policy does not forgive their bait and switch tactics. Thanks!***
Sincerely,
*** ***

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** *** *** *** *** *** *
*
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some
concerns about the room type for your reservationWe apologize for
the inconvenience and thank you for bringing this to our attentionWe
escalated this concern to our Hotel Team to address the issue
As an apology for the inconvenience, we will process a
refund request for $62, which is 20% of the total cost of the reservation
Should you wish to upgrade to a Standard Queen Room directly at the hotel,
kindly send us a receipt showing the upgrade feesYou may send it as an
attachment in reply to this emailThe attachment needs to be a PDF or JPG file
no larger than 2MBAlso, you may send it to fax number 866-741-
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy S***
Executive Offices

Dear ***,We appreciate your loyalty towards us.You
purchased a non-refundable reservation, and we did verify that your hotel is in
the designated area that was presented to you prior to your purchaseThis
reservation booked at the *** *** *** *** *** is
non-cancellable
and non-refundableWe also sent a separate email that
contains a copy of your contract pageThis page displays the area(s) and terms
and conditions that you reviewed prior to purchasing your
reservation.Our policies are modeled upon the same options allowed by
our travel partners and are consistent with agreements.I know you expect
a different answer; however, there are no other options that I can offer because
of the restrictions.Sincerely,
*** **
Customer
Service Specialist

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with *** Corporation under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe
understand your
request for a refund of this reservation since you were unable to pick up the
carA refund request has been submitted to our management team for review, and
if approved, the refund for USD will be processed to the card you used
to submit your requestThis process can take up to
daysOnce the refund is approved, your refund will be
processed by our system within business day; however, it may take up to
business days for your bank to post the refund to your account
Thank you for your patience while we review your issue,
and I hope you have a wonderful day
Sincerely,
Nico T***
Executive Offices