Stahl Construction Company

Our records indicate that a refund in the amount of $USD was issued to the credit card that was used to place
the request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***From: *** *** Sent: Thursday, June 09, 10:AMTo: [email protected]; *** *** ***Cc: 'Travel Support Team Subject: Re: Complaint# ***I received a new message, but I was not able to respond. I am fully satisfied with the resolution of my complaint with Priceline and remain a loyal customer. I have now received the credit. Please update the file. Thank you and Priceline for your help. Have a wonderful day

We understand that that you have issues with this hotel reservation We have reviewed your reservation again and based on the screenshot that you've provided, the room details are provided (see attached file name: Offer)Once you click the ">" beside the "Room Details and Cancellation Policy", it will show you additional information about the room, including the room view (see attached example, File Name: Offer 2) Then, once you click on the “Book” button, below the offer (attached file: Offer 3), the checkout page will be presented where it shows the room details again (example is in the attached file name: Checkout Page) Because we showed the room type on the booking page prior to checkout, you accepted and agreed, the reservation remains restrictedWe are unable to change or cancel this reservationWe are aware that the initial page showed atrium viewWe will be sending this to our front end team to correctDue to this, as a one-time courtesy, a refund for $was issued today, September 7, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, *** ***

Please see our response to the rejection belowThanks
*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com rebuttal in our Executive OfficesWe apologize; however, we are truly unable to refund your unused hotel reservationAs advised on our previous correspondence, prior confirming your second request, multiple attempts to make you aware of an existing reservation were madeAlso, just a minute after submitting the request, a confirmation email was sent to your email address *** I have contacted the property to request exception; however, they too advised that your reservation is non-refundable. We are sorry we did not provide you the answers you were looking for and thank you for your time. Sincerely, *** ***Executive Offices

On behalf of the consumer, we contacted the airlines and they advised that the
reservation has already been refundedThe refund of USD405.70
was processed on 6/15/to the *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: this is deceptive advertisingThe allure of offering up a low price for a hotel that one cannot specifically select is entirely tied into the level of discount providedFor the discount to be less than 1/the advertised discount is deceptive, and makes the entire transaction a trapWhat if instead it had been only 5% off instead of 29%? At what point is the entire scheme a farce and a trap for the consumer from your perspective? I am sorry to have fallen prey to your deceptive practices, and disgusted that you will make no effort to make it right
Sincerely,
*** ***

Hello. We have responded. See below: Dear *** ***, We are contacting you today regarding your unconfirmed reservation with Trip Number ***.I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand,
you are requesting for a refund due to inconvenience you like one of the supervisor contact you.I reviewed the reservation and we apologize we were unable to book the flights due to changes in availabilityOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availabilityAirline availability changes constantly and impacts available prices. You're card has not been chargedAs part of the request process, we authorize the amount of your reservation to the form of payment you used to place the request in order to verify that the form of payment will accept the full amount of the chargeAuthorizations should automatically drop off soon after the charges are processed to your account. An authorization is not a charge, so it will not appear on your monthly statementDepending on your bank, and in most cases, authorizations are removed within to at most business daysYour form of payment will only be charged once, if and when we successfully book your reservation. A confirmation email will be sent once the reservation is acceptedSince the reservation was not confirmed, no email was sentAn unconfirmed reservation will prompt a reject pageYou can validate this by checking the status of the request on our website ***I attempted to call you today in an effort to assist you with your concern; however, I was unable to reach youI understand it has not been a very pleasant experience for you, especially the poor service that you've experiencedWe apologizeWe investigated on this and reprimanded the agent. As a gesture of goodwill, we made a decision to offer you a USD refundI have submitted the refund request today and may take 5-days to be processedOnce refund is completed, you will received an email notification however, bank processing time varies and may take few more days to reflect in your accountIf it isn't there after few days, we suggest you contact your bankThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.Sincerely,

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence. I am sorry that we are unable to assist the consumer any further in this situation
Sincerely,
D***
Priceline.com

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence Our booking system is linked to our airline travel partners'
booking system just as any other internet travel service or travel agency
Regrettably, there are occasional time lags, which impact true reservation
availabilityThis time lag is common throughout the travel industry and is not
unique to usI am sorry that we are unable to assist the consumer
any further in this situation
Sincerely,
** ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are contacting you today regarding your reservation with *** Corporation booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you received an email stating that the request
did not go through so you booked another reservation with *** Car RentalWe apologize for any inconvenience this may have caused We checked our records and verified that your first request under Trip Number *** was not accepted because were unable to find a rental car partner willing to accept your requestHowever, we sent you the confirmation email of your accepted requestIn order for a request to be processed, a credit card must be entered and once the "buy my rental car now" button is pressed, the reservation is purchasedWe also verified that when Mrs*** *** called our Customer Service, she was advised that the second request is accept The reservation is truly restricted which is non- cancelable and non-refundableThis information was provided on the contract page prior to bookingI apologize; however, we are unable to cancel or process a refund for the reservation We apologize for the inconvenience and thank you for your time Sincerely, *** *** Executive Offices

The following correspondence was sent directly to the consumer.Dear Mr***,Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***We understand that
you would like to get a refund of your reservationWe attempted to contact you
today in an effort to address your concern; however, we were unable to speak
with you at the number you providedPlease contact us directly at
***The Executive Office hours are 9:a.mto 6:p.mEastern
Time, Monday through SaturdayYou will need to enter your Trip Number, which is
*** when you contact usPlease note that the number provided
above is a United States phone number, and you may incur toll charges when
calling from outside the United States or Canada.We look forward to
assisting you and resolving your issue.Sincerely,*** ***Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe would like to keep the hotel reservation and be refunded the parking fee.
Sincerely,
*** ***

We have received the consumer’s additional
commentsAs you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionWe reviewed
your reservation and verified that the hotel has an average guest rating of
This rating is based on actual reviews from customers who have booked on
our site and stayed at the hotelWe assess each property on many different
criteria, including cleanliness, guest satisfaction, decor, etcOur hotel
ratings are actually stricter than other national rating companies and we are
confident that the hotel will work to exceed their expectationsWe also
verified that the *** *** *** l is rated consistently as a star
property
*** ***- stars |
*** - stars |
*** - stars |
We are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Attached hereto, is a copy of the consumer’s initiated contract page
disclosing that all prices are in USD
Dear *** ***,
Thank you for taking the time to contact us regarding your reservation with
*** for Trip Number ***
I am writing to let you know that we received
your Revdex.com
concern in our Executive OfficesAs I understand, you expected the charge for
this reservation to be in Canadian dollarsI apologize that we are unable to
offer the refund you are requestingWe have carefully reviewed your records
and confirmed that your booking showed that the purchase was transacted in US
DollarsPrior to submitting the request, we presented you a Contract Page to
review and initialWe found that the contract has the wording "All prices
are in USD" right below the line for the total trip cost
I sent you a copy of your Contract Page in a separate email for your reference
I am sorry we did not provide you the answers you were looking for and we thank
you for your time
Sincerely,
Berna A***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the funds were returned to my account after this complaint was submitted
Sincerely,
*** ***

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** *** * *** * *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concerns in our Executive OfficesWe
understand that
you are requesting for a refund of your unused reservationWe reviewed your
request and verified that you purchased a non-refundable rate where the hotel
name is revealed after purchaseThere is no guarantee that you will receive
the same hotel as your previous requestThe properties in the disclosed price
listings can be different than those in the undisclosed sectionsPrior to
booking, we stated on the contract that the reservation cannot be changed,
cancelled or refundedWhen the request was submitted, you have agreed to the
terms and conditions of the reservation
We reviewed all options and resources possible to provide
you with an answer to your issueWe do value your business and at the same
time, must be consistent and fair to all parties involved.?
We are sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

HelloPlease see our response to the customer belowThanks. *** *** *** Thank you for taking the time to read this email I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe are sorry to learn about your
issue with your cruise under confirmation number *** We see that your issue has already been resolved by our Cruise DepartmentShould you require additional assistance, please feel free to reply to this email Thanks for choosing us for your travel needsI hope you enjoy your trip! Sincerely, *** *** Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices Airlines adjust their schedules for a number of reason and don’t communicate why the change occurred when notifying travel agents or customersWhen a schedule change occurs the
airline will usually rebook you on an alternate flight closest to the original departure timeOnce the airline notifies us, we make every attempt to notify you of the changes via email and publish the updated itinerary on our website In your case, we have contacted *** *** *** to ask other option/s but they insist that your current flight is the best you can haveThey added that there will be a possibility of another schedule changeWe are not able to book you with another flight as there are policies and procedures imposed by *** *** ***We understand that your dispute is about your *** *** operated flight but the owner of the ticket is *** *** *** and we need to abide from their policies and proceduresOur record indicates that you agreed to have this flights that is why the agent you spoke with on 10/2/reissued the ticket If you wish to continue changing your reservation, we are more that willing to assist however, airline’s imposed fee will apply Thank you, Ms***, for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices