Stahl Construction Company

Complaint: ***
I am rejecting this response because:I will no longer due any business in the future due to the lack of respectThey've lost a customer
Sincerely,
*** ***

Dear Mr***,
Thank you for taking the time to contact us regarding
your airline
reservation for Trip Number ***
We are writing to let you know that we received your
RevDex.com concern in our Executive OfficesWe understand
that you
are
requesting for a refund of the reservation as you were
informed by
airline that the reservation you purchased on our site
was not paid and
you had to purchase a new ticket directly with the them
To ensure that we can address all your concerns, we are
currently in
contact with the airlineIt may take 2-weeks for them
to provide a
response to our inquiryPlease be assured that we will
follow up with
the airline concerning your issue, and inform you
accordingly
We apologize for any inconvenience and truly appreciate
your patience
while we try resolve this issue for you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:They keep giving the same stock answer A hotel is not 1, 2, or star based on people's assessment if a place is clean or notA *** *** can be cleanThat does NOT make it a four star hotel Attached is from Priceline's website where they say this hotel will be comparable to a ***, ***, ***, *** It was NOT comparable to those hotels It was a MOTEL star hotels do NOT have wall unit air conditioners They don't have the low grade showers and bathrooms this hotel had I have photos of the hotel I'm not able to attach more than one file on this but want to show what the room looked like It Did NOT look, smell or SOUND like a four star hotel (I have a sound file of what the wall unit air conditioner sounded like all night.) I put in this complaint so that Revdex.com can investigate Priceline's practices, not get more PR bs from Priceline Their system is obviously broken from complaints that have been lodged against them for their practices but I want them to actually be investigatedThey had a fiduciary responsibility to check their hotels and make sure that they were rated accordingly, NOT because someone gave it a clean ratingPlease let me know where I can send the sound file of the air condition and the photos of the room
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your rental car reservation under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand that you are not
satisfied with the resolution provided to you regarding the additional charges made by *** Corporation I have reviewed your case further and here's what I have I found You booked an airline ticket and rental car last February 22, online through priceline.com and your *** *nding in was charged USD for the rental car portion of the bookingBased on the information we got from your Revdex.com complaint, you have availed additional services at the rental counter and was quoted additional charge of USDHowever, when you returned the car, you were charged USD on your *** *nding in We have sent research request to *** Corporation to validate the additional chargesBased on the attached invoice for the additional services you availed at the rental counter, it totaled to USD Below is the breakdown of these charges - Damage Waiver Insurance USD - Liability InsSupplement USD - Fuel Purchase Option USD - Concession Fee Recovery USD - Premium Emergency Roadside Service USD - Refuel Sales Tax (3.75%) USD - Tax (8.75%) USD - Amount Due USD They also sent us a copy of the rental agreement that you signed indicating that you agreed to get these optional services provided for by *** CorporationI have also attached that agreement you signed for your review Since these services were availed at the rental counter, the rental company will charged you directly for these services*** advised us that the charge is accurate and they are not processing any refund Thank you for taking the time to inform us of your concernsWe apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, *** *** Executive Offices Thank you! *** *** Executive Care | Social Media Customer Care Specialist

Thank you for taking the time to contact us regarding the refund of your hotel reservation for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Your refund has been processedA refund for $was
issued today, July 14, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

HelloPlease see our response to the customer belowThanks. *** *** *** Thank you for taking the time to contact us regarding your *** *** *** *** *** reservation for Trip Number ***We are writing to let you know that we received your Revdex.com concern
in our Executive OfficesWe apologize for the difficulty you encounteredWe understand you are requesting for a refund of the difference because you advised you found a lower rate for the same Itinerary for a total of USD through ***We reviewed your reservation and verified your total reservation cost including taxes is USDYour reservation does not qualify to our Best Price Guarantee because the rate you advised you found was higher than your total reservation costAlso, the lower price must be an exact match to the itinerary booked on priceline.com, including offering a comparable cancellation policyPlease note that the hotel may charge you any hotel specific fees, incidentals or mandatory feesThese fees are not included on your price and they are payable to the hotelThe reservation purchased offers additional savings in price and has more restrictionsWe apologize, your reservation cannot be changed, canceled or refundedAs a gesture of goodwill, we would like to offer you a 10% *** *** Deal coupon that is valid towards a future reservationThis compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsYou will need to enter your Coupon Code at checkout then, click "apply" and your discount will instantly be deducted from your room subtotalYour coupon code is *** and it expires by 11:PM Eastern Standard Time on January 1, Thank you for your time and we hope you find this information helpfulSincerely, *** *** Executive Offices

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceThe savings shown on our
website is a percentage of what you could save when you submitted your hotel
requestWe stated that you could "Save up to 60% on Hotels" when
using our Express Deals or Name Your Own PricePlease keep in mind that hotel
inventory is constantly changing, and we do not guarantee that you will save a
certain percentage when you purchased your reservation
I am sorry that priceline is unable to assist
the consumer any further in this situation
Sincerely,
** ***
priceline.com

Thank you for your email We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matter We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear Ms*** Thank you for contacting us regarding your reservation at the Sanctum International Serviced Apartments booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy
with the property you received on your reservation We are sorry if you are unhappy with the property you received on your bookingWe are unable to make changes to your reservation; however, we processed a cancellation to your request for a full refund to be issued back to the credit card usedPlease allow 3-business days for the funds to be received back to your account Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, *** *** Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** All Inclusive under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI
understand your request to cancel the reservation because it was booked for the incorrect location I apologize; however, your reservation is truly non-changeable and non-refundableWhen we found a hotel partner willing to accept the rate, we immediately charged your card to secure your reservationOur hotel partner accepted the rate on the condition that your reservation would not be changed or cancelled I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:I found the website very misleadingMy selections were clear and while I am not an attorney by trade accommodations for people was never the intentPlease refund immediatelyThanks
Sincerely,
*** ***

The customer was contacted via phone. We offered to provide an exception and canceled the reservation.Ms*** was able to book the correct dates on our website. Sincerely Executive Offices

Tell us why here...Issues: - Hotel contacted complaining about their polices set with Booking.com - Property requesting to collect payment with no-show fee -
Asking for an additional EUR for an overbooking Actions taken: - Located the reservation in question - Property was invoiced correctly for overbooking - Forward the property’s complaint to the correct department for review - The Account Manager of the property discussed the concerns with the property explained how their polices work that they have set up & advised them to pre-authorize the guest credit card and should the guest to be a no show to cancel the reservation so the commission would not be charged. - The Account manager also explained for the reservation of John Dye that the commission was not charged however, the relocation cost difference of the EUR was to be invoiced as they could not accommodate the guest. Resolution: - Case has been closed no further action is needed in the case

*** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** ***a Beach Hotel for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our
Executive Offices We understand that you have issues with this hotel reservation We apologize for the confusionOur Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a lower price for the same itinerary, we'll refund 100% of the differenceTo initiate your claim, you should call us within hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservationThe lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy (please see attached) This information is available onlineThe following are the URLs where you can find the information about our Best Price Guarantee. *** *** Please note that your reservation was neither an Express Deal or Name Your Own Price? reservationBecause of this, to initiate your claim for our Best Price Guarantee, you should've contacted us within hours of booking your reservation When you contacted us on March 17, 2017, which was also your check in date, the reservation no longer qualifies for our Best Price Guarantee We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for contacting us regarding your reservation with *** Car Rental booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your past rental
car reservation because you were unaware the request was accepted
We reviewed your reservation details and confirmed you were provided with an acceptance page seconds after the request was submitted, and the status of the reservation was checked on the website approximately minutes laterWe also confirmed you viewed the status of the booking times on the day of pick-upWe are sorry if you did not intend on purchasing a reservation; however, your request is non-changeable, non-refundable and non-transferable
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***,
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards to your
Airline ticket booked under Trip Number ***
As we understand, you have requested to change your
departing
flight to an earlier flight, however, you were informed that an additional
collection/fees are incurred for the
ticket exchangeYou also state that the agent you spoke with did not inform
you of any fees when exchanging your ticketsUpon careful review of this
matter, we have confirmed that the agent properly advised of the fees associated with
the changePlease be advised that any changes to your ticket require a ticket exchange
in accordance with the fare rules and restrictions
established by the airline, and airline ticket exchange fees are non-refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation at the Ramada Hotel Gateway for Trip Number ***
We are writing to let you know that we received your
email in our Executive Offices
We understand you are requesting for a tower
roomPlease
note that special requests will depend on availability at check in, is at the
hotel's discretion and there may be an additional fee payable to the hotel as
incidentalsWe reviewed your information with our travel partner and verified
your request for a tower room is considered an upgrade at the hotel once you
check inThe hotel may charge you an additional fee from USD per room
per night or higher depending on the availability at check in and is not
guaranteedAs a one time exception to the cancel policy, we can offer you a
cancellation for a refund of the room and tax in the amount of USDThis
option would allow you to rebook at retail rates where in you have an option to
choose a specific room type; however, the rates will depend on availability
Please note that the travel insurance in the amount of
USD per room per night is non refundableThe
exception will only be available before 10:PM local hotel time on April 24,
We hope you find this information helpful
Sincerely,
Junko A***
Executive Offices

Dear Ms*** Thank you for contacting us regarding your reservation at the *** *** ** *** *** *** - *** *** for Trip Number *** We are writing to let you know that we received received your Revdex.com concern in our Executive OfficesWe understand that you
are contacting us due to the location of your confirmed hotelWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and documented it for future reference
Dear Ms***
Thank you for contacting us regarding your reservation at the *** *** ** *** *** *** - *** *** for Trip Number *** We see in your record that the hotel you received is within the area you requested during bookingWe attempted to resolve your issue with the hotelUnfortunately, they are not allowing any refund since the reservation was usedTh* *** *** ** *** *** *** - *** *** *as charged us in fullHowever, as a gesture of goodwill, we came to a decision to refund 20% of your total reservation costThis refund is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customerYour refund has been processedA refund for $was issued today, September 30, The refund will be processed through our system within one business day*** will post the refund to your account*** *rocessing time varies, so please check with them if you do not see the refund in your account within a few business daysOnce again, *** *** our apologies for the inconvenience you experienced with this reservationSincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: they asked for a screen shot on 1/8/which I providedThey said they would respond in a day or two after they got the screen shot It's been a week and I haven't heard back one way or the other
Sincerely,
*** ***