Stahl Construction Company

Dear *** ***
We are writing you today regarding your hotel reservation
at the *** *** *** *** * *** booked under Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesAs we
understand,
you're requesting to be refunded for your Best Price Guarantee claimWe
apologize for any inconvenience this may have caused
We checked our records and verified that the rate
available at the time of booking was for $per room per night which is
higher than what you paid for your reservationWe also checked both
Priceline.com and the hotel's website and the rates available for the same
reservation that you booked are also higher than what you paid
As a gesture of goodwill, I submitted a refund request in
the amount of $for your reservationPlease be advised that this
is a one time exception because we value your businessThe refund request will
be reviewed by our management team and if approved, it may take 7- business
days to be processed
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

HiPlease see our response below to the customerThanks. *** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the Extended S*** *** * *** * *** * ** *** ***for Trip Numbe* *** I am writing to let you know
that we have received your social media concern in our Executive Offices. We understand that you would like to cancel this hotel reservation. We apologize that you are unhappy with your upcoming hotel accommodationsWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectationsWe have researched to find that this hotel does meet our expectations for the star rating selected on our website and is consistently rated as a star propertyOur competitors also rate this hotel as follows: *** * *** ***
*** * *** ***
*** * *** ***In addition, the rate you purchased is non-changeable, non-cancelable and non-refundableHowever, as a one-time exception, we have canceled this reservation and your refund has been processedA refund for $was issued today, February 26, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time. Sincerely, *** ***Executive Offices

We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met *** *** expectations. We appreciate your patience during our review of this matter In
reviewing the cruise reservation made by *** *** for her parents we confirmed that the breakdown of charges on our invoice, although coming to the same final total, does provide the pricing differentlyWe apologize for any confusion or frustration this caused *** *** and as a result we have authorized a refund to the credit card on file for $Additionally, we are working to ensure that the information we provide online to our guests is clear and definitive in terms of the pricing breakdown Regarding *** *** concern about advocating on her father's behalf, we only ask that *** *** confirm with us that he gives permission for *** *** to speak on her father's behalfWe do this for security purposes and wish to assure *** *** that once the permission is given she would have complete access to all of our services On behalf of Priceline Cruises, we appreciate this opportunity to address our client's concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** *** Customer Relations Specialist Priceline Cruises

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
*

Dear Ms***,Thank you for contacting us regarding your vacation
package purchased under Trip Number ***We thank you for your
patience while we research this booking for youWe are currently making
attempts to resolve this issue for youWe hope to be in contact with you in
to business days with a resolutionThank you for emailingI
appreciate your patience while we continue to work to resolve your
issue.Sincerely,Teddi C***

Complaint: ***
I am rejecting this response because:My initial complaint stated that I felt that it was deceptive business practices to not clearly list the potential for hidden fees put in the open in plain view of the customerThe Name Your Own Price option isn't an honest or truthful function of the site because of the hidden and fees that are not made clearly known till after the hotel is booked.The business also offered no alternative solution to resolve this issue
Sincerely,
*** ***

The customer has been contacted on 12-21-and informed that a new check was mailed via *** on Dec18th

Complaint: ***
I am rejecting this response because:This isn't going to get resolved to any satisfaction because Priceline has my money and are not willing to compromise except by making me pay all the exuberant extra fees when my flights could have been cancelled the very next day when I called regarding the error I doubt they are even reading my response or even care to waste their time doing so They will continue with their scripted letters and scripted phone conversations by their reps, claim no supervisor is available...and then it's 100% consumer's fault? I don't think soI'm not the first consumer to complain and won't be the last Thought I could get assistance from the Revdex.com, but doesn't seem to be happeningI sure hope one day the *** can put a halt to their advertisement, dishonesty, deceitful, and unethical practices.If the *** and those entities that should be there to help the consumers continue to sit passively allowing businesses like Priceline to continue in their unethical and deceitful ways, it is more than a slap in the face to the consumer, added to the loss they are already undergoing. Unfortunately,most consumers would not think they need to record every step of their transaction for proof, I sure didn't and what I had still wasn't enough! But because Priceline has their so called confirmation after they have taken the consumer's (my) credit card info (or other payment), they succeed in retaining the consumer's funds and refuse to provide satisfactory resolution to complaintsI didn't need a full refund, but would of appreciated an appropriate compromise especially since I called the very next morningI know what days I need to be in *** *** for my conference and what day I need to be back in my office for work Three days difference from what I need and entered is big! I would have no need to request the dates Priceline confirmed me on! so if it wasn't Priceline's dishonest practices then there obviously was some type of "mistake", "glitch" and not necessarily 100% the consumer's fault without any involvement of Priceline but it's me the consumer who takes the big hit/loss Even computers make errors, I have seen it in the years of working with computers, banking systems, etcLook at our most recent issues with ***, *** and more I sure wish I could be the big whale and Priceline the little fish to see how they would like the reversed roles, but I'm just the little fish in the sea of manyHopefully many more consumer's will take their complaints a step further and together we can make a difference through the *** or any other entity who can make a difference. Obviously it appears Priceline is going to continue their cookie cutter/scripted responses, and excuses and reiterating what the airlines policies are, etc, and I don't need that, all that is meaningless because if they really were interested in righting this matter they could...THEY JUST DON'T WANT TO! Priceline doesn't want to do what even airlines do on rare occasionsPriceline is just refusing to take any fault and some financial loss if necessary in this matter specifically, and other complaints I have seenIf they can take enough interest in those that keep them in business, I have no need for the neitherThis is a hard lesson learned...don't trust Priceline but one that will not be forgotten.
Sincerely,
*** ***

Dear *** ***
Thank you for contacting us regarding your reservation at
the Great Wolf Lodge - Wisconsin Dells booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are
unhappy that the
hotel did not have a pool available without an additional fee
Prior to submitting your request, we advise on the website
that the hotel that is selected may or may not be one that you saw on
priceline, and any sorting or filtering options previously used will not apply
to this Name Your Own Price requestWe verified the contract page that you
agreed to did not guarantee a pool would be offered on your reservation
We contacted the hotel and were advised that a pool is
available at the hotel, but it would incur an additional fee because it is a
water park
We are sorry for any inconvenience it may cause; however,
your reservation is non-changeable, non-refundable and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me on the premise the refund is approved and issued.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This should have been handled a long time back My credit card company has rejected my dispute, reversed their temporary credit and has charged me for the duplicate charge of They claim that Priceline issued me a credit on their own, which is untrue I have been told by Priceline that I would have to wait till may 10th for a resolution between my credit card and PricelineWhat I don't understand is, If my credit card has already said they will not continue to dispute it what is Priceline waiting till May 10th for? The card company has already decided Please now explain to me, why THIS additional delay?
Sincerely,
*** ***

Complaint: 1***
I am rejecting this response because: I paid for queen bedsThat’s what Priceline charged me forThe response that they upgraded me to a lake view is irrelevantThey did not upgrade because of Priceline’s mistake but because all they had left I wanted queen beds only what they charged me forDouble beds that we received made this trip a bad oneThis was a bait and switch by PricelinePriceline made the mistake not the hotelI would of never paid or booked a room with two double beds for this tripThis has to be fraud on Priceline’s partHow can you charge me for a room and not give me that room?? Priceline did not give me queen beds I just want my money backDon’t think that this is a hard decisionYou messed up so pay me back for your mistake.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I don't know what more there is to be said I find the response totally customer unfriendly If this is the final position of Priceline I will simply not utilize their services in the future, and they can be certain that people I know will be aware of my experience I'm sure they know word of bad experience travels faster and further then word of good experience.I appreciate the efforts of the Revdex.com to help me resolve my concern
Sincerely,
*** ***

Dear ***,We are sorry to know that you are dissatisfied with the charges for your trip to *** ***.In accordance with our Best Price Guarantee policy, consumers must call us within hours of booking the reservation in order to claim a Best Price Guarantee
Our records indicate that you did
not call Priceline customer service within hours of booking the reservation, and therefore, did not qualify for any refund in accordance with the policy
If you would like to review the full details of our Best Price Guarantee, please click on the following link, or copy and paste into your web browser: ***Thank you for choosing to email us today.Sincerely,Jacky G.Customer Service Specialist

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** * *** *** *** ***
for Trip Number ***
We apologize if the front desk made a mistake and showed
you the rate that priceline
negotiated directly with them for this reservation
The rate you saw is not available to the general publicWe negotiate these
rates with our partners, which allows our customers to receive such significant
savings
We discussed this issue with our hotel partner and they
authorized us to refund the difference in rate shown to you by their front desk
representative and what you paid us for this reservationYour refund has been
processedA refund for $was issued today, July 13,
The refund will be processed through our system within
one business day
It is your bank that will post the refund to your
accountBank processing time varies, so please check with them if you do not
see the refund in your account within a few business days
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionUnfortunately, there is nothing we can add
to what has already been stated in our previous correspondence
Priceline tells consumer that the hotel that is
selected may or may not be one that you have seen during a hotel search on
pricelineAny sorting or filtering options previously used will not apply to Express
Deals/Name Your Own Price requestWe
are sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Dear *** ***
We are contacting you today regarding your reservation at the Best Western Center Inn for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some
concerns about the star rating of your confirmed hotelWe rated the *** *** Center Inn as a 3-star hotelThis rating is based on actual reviews from customers who have booked on our site and stayed at the hotelWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur hotel ratings are actually stricter than other national rating companiesWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating
We apologize that you were unhappy with your hotel accommodationsWe have contacted the hotel and were informed that they have not received any complaints from you regarding this matterWe are sorry if we are unable to process a refund for your reservation
We apologize for the inconvenience and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:This property was far outside the advertised areaI checked the advertised area several times prior to biddingUnfortunately, I did not realize it would be necessary to save a screen shot of the advertised areaI would not have done business with this company had I had this informationThe property was not a "hotel"It was not maintained like a star hotelIt had a "guest-room" mattressThere was no air conditioning systemWireless internet was not providedThe sole internet access was wired The screen was ripped allowing bugs into the condoIt was a condoThe two times we went into the clubhouse after we arrived, no staff was presentBasic housekeeping service was not availableThe decor was beautiful, except for the mounted animal head over the bedThis was unacceptableHad we wanted a condo, we would have rented a condoWe bid for a hotel, with hotel servicesWe did not receive thisSupporting photos are attached. We did not see any staff until we were driving away, at the end of our stay when we saw a maintenance workerAfter complaining of the mounted animal, he stated, "that's better than most of our complaints"As we did not purchase the condo from the location and the condo was not owned by the location, we did not spend our vacation time trying to hunt down the staff of this third partyWe spent our vacation time driving. This was a bait and switchI did not bid for a condo minutes outside ***I bid for a hotel within miles of ***It is my understanding that this type of bait and switch operation is illegalIt is a deceptive business practice.
Sincerely,
*** ***

Our first response still stands. Sincerely, Executive Offices