Stahl Construction Company

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceI am sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

*** Revdex.com Please note that we replied to this customer last January 19, with the below response You can close out this complaint now Thanks. *** *** *** Thank you for taking the time to contact us regarding your airline reservation with *** *** under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern regarding your baggage allowance. We have checked the website of *** ***, and confirmed through one of their customer service representatives over the phone, that your reservation does include one free checked baggage per passengerYou may visit *** *** website at *** or contact them directly at *** to reconfirm your baggage allowanceYou may also go through the following link to review *** ***s baggage policy: *** Again, thanks for reaching out, and I hope you found my reply helpful! Sincerely, *** ***Executive Offices

We are contacting you today regarding your reservation at the *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your reservation was booked for the wrong
date and you would like to be refunded We checked our records and verified that your issue has already been addressed by one of our Chat Service representativesAs per cancellation policy, your reservation is truly non-refundableHowever, since the hotel agreed to provide an exception, we canceled your reservation and processed a full refund of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We are sorry that you were not satisfied with us and appreciate that you have taken the time to provide us with your feedbackWe demand the same service for our customers as any travel agency and we are truly sorry to hear of your experienceRest assured that your feedback will be noted and your issue will be forwarded for documentation and reference We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Dear Ms***,
We wanted to take this time to contact you regarding your
reservation at the *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
As we understand, you
requested for Bar Harbor but your reservation was booked for *** **
We have reviewed this concern and verified that you
received a hotel within the areas that you selected when submitting the
requestYou also agreed that if your request will be accepted for your offer
price, it could not be changed or cancelledThis information was provided on
the contract page that you reviewed and initialed prior to bookingWe
apologize; however, we will be unable to refund your reservation
For your reference, we sent a copy of your contract page
on a separate email
We apologize for the inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:Priceline Travel, being the inherently dishonest company that it is, have STILL not addressed either the complaint/grievance regarding their scam website, or their employees of dubious character that called me with a ruse regarding my banking informationThey have for a second time now chosen to ignore thisI has even spoken with *** *** regarding Priceline and this incident/issueEVEN THEY are stating they can't fathom why Priceline is behaving in this disgusting manner! Well, I am NOT going to just go away and hand them money, having been provided with no service whatsoeverTHAT IS PURE THEFT on the part of PricelineI am sick and tired of corporations thinking they can just push people aroundThey probably think that because I have a long foreign name that it means I'm illiterate and, or I will just go away and forget about the scam they pulled! Priceline could not be more wrong! I want my money back from these thieves immediately!
Sincerely,
* ***

Complaint: ***
I am rejecting this response because:
I was told that I could cancel when I called the hotel Since I Had CONTACTED THEM IMMEDIATLEY after AND FUTHERMORE THIS Hotel AND PRICeline HAS Gotten PAID twiceIF I Do NOT LEAST Get SomeType Of CreditI Will Take THIS To THE Media AND Also It Is Illegal To charge for a room after I was told that it was okay to cancel and then check the room out and get paid twiceI either want my money back or a credit or I will be handling this legally
Sincerely,
*** ***

I
have received the consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondencePrior to
submitting the request, we provided the Contract Page for reviewIn accordance with the terms
and conditions of the credit card offer, as disclosed on the website, the $
bonus is provided in a form of a credit in the consumer’s billing statementI
am sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Dear Mr***,
We contacting you today regarding your reservation at the *** *** * *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you checked
out early from the hotel and you would like to be refunded in fullI apologize for any inconvenience this may have caused
I contacted the hotel and Joseph, the hotel general manager verified that you checked out early for your reservationThe hotel advised that they will charge for the first night because you stayed in the room for more than hourAs a gesture of goodwill, I processed a full refund in the amount of $for your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

We have relooked at this customer's complaint to determine if we could provide a more favorable resolution. Below is the response that we have sent to our customer.Dear *** *** Thank you for taking the time to contact us regarding your reservation at the One U* *** *** * *** *** ** *** *** *** ***p Number ***
*We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you sent us a screenshot showing an itinerary with a cheaper rateWe reviewed your information and verified that the lower rate does not show the same dates and room typeIt also does not show the applicable taxes and the final amount to be charged by the hotelWe stated on the terms and conditions of our Best Price Guarantee that the cheaper itinerary must have the same exact details as your original reservation and the rate should be available to the general publicWe apologize; however, we are unable to process a refund of your reservation. I know you expect a different answer; however, there are no other options that I can offer. Sincerely, *** ***Executive Offices

Complai*** ***
I am rejecting this response because: I find it hard to comprehend that I need to repeat myself so many times to be heard speaking with your company You and your staff keep responding only to one half of my feedback (about the price guarantee) while not taking responsibility for Priceline's blatant advertising of the *** *** as a 3-star hotel, which is a meaningfully higher class hotel than it is You neglect to recognize that (a) I never would have selected this hotel if it was ranked or star (appropriate and consistent with other large travel company ratings like *** and ***r) and (b) how I feel it would be unfair for you to not change the class description on your site to be at parity with the lower class it is and what other internet travel giants acknowledge and (c) that I think it would be unfair to leave this hotel ranked 3-stars, which is deceptive to your future customers like myself who don't want to pay more for a lower class hotel or even stay in a lower class one in general I would request you re-read my prior messages more carefully paying attention not just to the comments about the pricing guarantee and respond again
Sincerely,
*** * ***

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We
understand that you are requesting a refund for the
2nd night of your reservationWe contacted your hotel and verified that since
your booking is prepaid, the unused night cannot be refundedAs stated on your
cancellation policy, refunds or cancellations are not available after noon
local hotel time on your day of arrival (Thursday, May 19th)
We apologize; however, your reservation is
non-changeable, non-cancellable and non-refundable
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Our documented
case history confirms that Priceline was unable to obtain a credit card bank
authorization for the following requests
Please note,
these requests were not accepted for purchase and the credit card was not
charged
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-14:07:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-14:03:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:43:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:42:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:41:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:40:
Thank you,
* ***
Priceline.com

I have
received the consumer’s additional comments.
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceAttached hereto, is a copy of the consumer’s initialed contract
page authorizing the non-refundable, non-changeable terms and conditions of the
selected reservation, including the passenger name, which was entered and authorized
by the consumer I am sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Thu Jul
00:16:EDT
We Recommend Trip Protection
Life is uncertain...plan for the
unexpected
Get the following protection up to the limits listed below and much more and
much more for $per person
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events
$
Baggage and Personal Effects reimburses for
lost personal effects as well as checked baggage throughout your trip
$50,
Emergency Evacuation coverage pays for the cost of
medical transportation to the nearest medical facility and/or to your home in
the event a serious medical situation requires an evacuation
$1,
Medical Expense Coverage
$10,
Travel Accident Protection
24/
Hour Live Travel Assistance A real person available to assist you any time of
the day with last minute flight or hotel changes, luggage locator services,
cash transfers, medical assistance services and emergency services
We
Found a Great Deal for You
$
If you can raise your offer
price we can get you tickets for $per ticket including taxes
and fees
Departing Flight Information - Friday, August 7,
From:
*** *** *** ***
*** **
To:
*** *** *** ***
*** *** **
0-Connections
Depart between
6am-10pm
Jet Aircraft
Returning Flight Information - Monday, August 10,
From:
*** *** *** ***
*** *** **
To:
*** *** *** ***
*** **
0-Connections
Depart between
6am-10pm
Jet Aircraft
*** ***
*** ***
Summary of Charges
Airline
Ticket Offer Price:
$
per ticket
Govt Taxes, Airline Fees and Agent Fees:
$
per ticket
Airline
Ticket Trip Protection:
$
Declined+ Add now Recommended!
Number
of Tickets:
Airline
Ticket Delivery:
$
(Electronic Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip, coach class tickets
issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets issued through Priceline are
not eligible for frequent flyer milesPriceline customers are protected by
the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that accepts your price, we'll
immediately purchase your tickets using the payment information you
provided
•
You will be issued electronic ticketsRemember to bring
a valid government-issued photo ID with you to check-inPhoto ID must match the passenger
name provided
Once you click "Buy My Tickets Now"
below, we'll immediately purchase your tickets using the payment information
you provided to usIn most cases, your complete flight itinerary will be ready
for you in secondsRemember, these tickets cannot be cancelled, transferred or
changed
*** ***
**
I have read, accept and agree
to abide by Priceline.com's terms
and conditions and privacy policy
Please note:
If you are ready to purchase, please select "Buy My Tickets Now"Due
to constantly changing airline inventory, ticket availability is not
guaranteedYou will be charged only upon a successful booking

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumerWe are
awaiting documentation from the consumer for further assistance
Sincerely,
* ***
Priceine.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** It clearly state in Letter A of the benefits that a pre departure trip cancellation can be made due to an immediate family members sicknessOur son had an illness that caused him not to travel at the times given this should have been offered to usWe were not given this option so we financially and mentally suffered to get an earlier flight that would accommodate our son. He is disabled and should have rights to travel comfortable like any one elseIt is bad enough to have to deal everyday with his illness let alone not able to enjoy a vacation because of flight times

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** *** *** *** * *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand
that you
had some issues during your stay at the hotelWe apologize that you were
unhappy with your hotel accommodationsWe evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc
We are sorry to hear that your hotel fell short of this expectation during your
stayWe appreciate your feedback and contact the appropriate people at the
hotel to share your concerns
As a gesture of goodwill, a refund request for $was
submitted on April 5, The refund amount is equivalent to 20% of the cost
of your reservationThe request needs to go through a review process which
does take time to completeOnce processed, it will go back to the card that
was used to purchase the reservation
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com, Inc
I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur records confirm that the consumer selected and authorized the travel date and no system error occurredWe are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND’***
priceline.com

Dear *** ***
Thank you for contacting us regarding your reservation at
the H*** *** ** *** ***-journal Center booked under Trip
Number ***
We processed a cancellation to your reservation as
requestedPlease allow 3-days for the refund
to appear back to the credit
card used
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else
Sincerely,
*** ***
*** ***

Complaint: ***
I am rejecting this response because: nothing has been done I have received multiple emails promising to refund the money that is due to me, but so far no money has been refunded I will accept a response when the issue has actually been resolved and the credit has arrived on my credit card
Sincerely,
*** ***