Stahl Construction Company

HiPlease see the response below that we sent to our customer. Thanks. *** *** *** We are contacting you today regarding your reservation at the *** *rand Hotel booked under Trip Number ***
*We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesAs we understand, you checked out early from the hotel due to quality issues and you would like to be refunded for the reservation. We contacted the hotel and verified that you checked out early from the hotelWe requested for exception; however, the hotel only allowed a refund for the unused nightAs a gesture of goodwill, we processed an additional one night refund for your reservationWe processed a total refund of USD which is equivalent to two nights of your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few daysWe apologize; however, we are unable to refund your reservation in full. As an apology for the inconvenience, we are also providing you a coupon that you can use on a future Hotel Express Deal reservation on our websiteThe coupon will provide a 20% discount excluding taxes and feesBelow are the details of the coupon: *** *** ***
*** *** *** 30, 2017 We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** * *** *** *** ***
for Trip Number ***
We apologize if the front desk made a mistake and showed
you the rate that priceline
negotiated directly with them for this reservation
The rate you saw is not available to the general publicWe negotiate these
rates with our partners, which allows our customers to receive such significant
savings
We discussed this issue with our hotel partner and they
authorized us to refund the difference in rate shown to you by their front desk
representative and what you paid us for this reservationYour refund has been
processedA refund for $was issued today, July 13,
The refund will be processed through our system within
one business day
It is your bank that will post the refund to your
accountBank processing time varies, so please check with them if you do not
see the refund in your account within a few business days
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***
*
Thank you for taking the time to contact us regarding
your *** Car Rental reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand your request for
a refund of of the
difference because you found a lower rate for the same car rental and travel
dates on February 15, We reviewed your reservation and would like to request
for a copy sent either through fax or email for further reviewYou may send
the information through fax at ###-###-#### or email at [email protected]
If you plan to send the information through email, kindly send it in a PDF or
JPG file no larger than megabytes
We hope to hear from you soon
Sincerely,
Junko Alonte
Executive Offices

We have reviewed this customer's rejection and there is no additional resolution we can offer the customer At the time of purchase we disclosed in the terms and condition of this booking and it is the customer's responsibility to read and comply with these terms before agreeing to the purchaseThe following info was provided to the customer at the time of purchase: "All travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries." It is the passenger's responsibility to determine what additional documentation will be needed for the travel

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted to get reimbursement for the baggage charges and additional compensation for the inconvenienceWe have reviewed your case and see that there was a display
issue when you booked the reservationThe airlines have different economy categories when travel is within ***, thus, affecting the baggage allowanceI have forwarded this issue to the appropriate team for reviewI tried calling you on the number that we have on file which is ***, however, I am unable to reach you using this numberIn order to process the refund for the baggage fee, kindly send us a copy of your credit card or bank statement showing any related baggage charge/s made by *** *** for reviewOnce receive, I'll let you know when refund is completedWe have contacted *** for your return flight and verified that if baggage will be paid in advance via phone call, they charge USD, however, if it will be paid at the airport, it will be around EuroWe can reimburse you of these amount in advance, or we can wait until your flight on December is completed for the actual charge and reimbursement will be processed once you send us your billing statementPlease let me know your preferenceWe truly apologize for the inconvenienceHoping to hear from you soonSincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your stay at the *** *** Plus *** River Suites Hotel for Trip Number ***We are sorry for your experienceWe see you are requesting for a refund due to the quality issues you encountered at the hotel during stayWe
reviewed your reservation and verified you have disputed the charges with your credit card companyA refund will be considered after the chargeback case closes and the outcome is renderedFeel free to contact us once the dispute closes on August 8, Thank you for your timeWe hope you find this information helpful Sincerely, *** *** Executive Offices

HiPlease see the summary of the resolution below to this customer's complaint. We have issued a full refund to the customerThanks

Complaint: ***
I am rejecting this response because: I feel as though you just brushed his complaint aside until the rental company fixed thenproblem unfortunately flight times do change I simple was requesting the opportunity to rebid since I'm traveling with a year old and he could not be sitting at the airport for five hoursYour company did nothing NOTHING to fix this issue hertz did it for you
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND’***
priceline.com

We are contacting you today regarding *** *** *** *** ** *** ** *** **n & Suites Orlando Universal Area booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you would like to be refunded in full for the reservationWe appreciate that you have taken the time to provide us with your feedbackWe demand the same service for our customers as any travel agency and we are truly sorry to hear of your experienceRest assured that your issue has been noted and will be forwarded for documentation and reference We checked our records and it shows that you first contacted us regarding this issue last September which was after the scheduled chedateThe hotel did not allow a refund for the first night because they offered to transfer MsBrenner to another room but she refusedWe apologize; however, we are unable to process additional refund for the reservation We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, *** *** Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline does not guarantee or imply that the Name Your Own Price property will be a hotel viewed in a previous hotel search on priceline.comPriceline tells consumers that the hotel that is selected may or may not be one that you have seen during a hotel search on PricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowedConsumers who wish to stay in a particular property/location, have the option to select from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price, location and hotelI am sorry that priceline is unable to assist the consumer any further in this situation
Sincerely,
ND’***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***l I am glad to at least be getting some kind of responseI have been working on this since last summer and got no response when the weather was not an issueI will continue to work with the Revdex.com to try and get this resolvedI understand sometimes things can get mixed up and sometimes forgotten aboutI want to reassure you I have not forgotten and will continue to wait for this issue to get resolved Sincerely *** ***

I
am in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. According to the consumer, his/her credit card
was used fraudulently to make an airline ticket purchase with *** ***In
cases where
unauthorized charges are placed on a credit card account, as
alleged by the consumer, the credit card holder reports the fraud claim to the
credit card issuing bank The bank will investigate the claim, and
Priceline will assist with any credit card fraud investigation inquires. I
appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com

Complaint: ***
I am rejecting this response because: I disagree with not granting a refund, but that is not a huge dealWhat is concerning is that there continues to be little remorse from Priceline and I'm guessing they are simply going to continue this shady business practice of putting customers in very tough situations, with minimal notice to do anything about itWe had an agreement that I abided by and they did notI guess I'm not sure how what they did was even legalIf the hotel I was to stay at had a problem that resulted in the closure of rooms I would understandBut to back out on an agreement to make a few extra dollars is not rightI was treated poorly and compensated poorly for this major inconvenience
One item I did not bring up in my original complaint that I should have is that I only received an email notice less than 24-hours before my check inNo phone callI guess they assume everyone has a smartphone
My wish is to hear that the items mentioned above will stop and won't happen to the next family trying to enjoy their vacationPriceline's compensation and customer service are poor at bestMy next step will be to next go to customer review websites to express my frustrations if the next response is the same generic answer that does not get to the root of the problemThank you!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***The explanation provided by Priceline proves my pointsI received an email from them in July stating that my bid offer was declinedI was going out that dayi did not make another offera day later I tried to call Priceline to have some explanation, after holding the line for minutes, I hanged up the phone and tried again the following day with no successThe next time I was free was on august 2, and August 3, I tried to purchase the six tickets againIt failed but no warning stating that these tickets were already confirmedOn August I was able to purchase the ticketsI work as quality assurance officerI have a master degree in ChemistryI would not have purchased six extra tickets that I received a firm confirmation onI checked multiple times for the email received alerting me that my bid offer was declinedI can no longer find or trace back that email. ***

Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe
understand you are requesting for a refund of your reservation because you advised your room was not usedWe reviewed your information with the hotel and confirmed the reservation booked through us was usedThe hotel informed us, you booked rooms directly through them and one of those rooms booked through them was canceled without any charges/feesWe apologize, we will be unable to issue a refunds or compensations Thank you for your time and we hope you find this information helpful Sincerely, *** *** Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe following was sent to the consumer addressing this matterI am sorry that Priceline is unable to assist the consumer any further in this situation
Dear Ms***,
Thank you for taking the time to contact us regarding the cancelation of your reservation at the *** *** & *** *** *** for Trip Number ***
This is regarding your Revdex.com concern which we received in our Executive Offices
I again contacted the hotel and they confirmed that a 1-night penalty fee was charged for canceling this reservationI am sorry; however, they are not authorizing a refund of the cancel fee per cancel policy
During booking, we asked you to review and initial a contract which has details of the reservation including the Cancel PolicyBy submitting the request, you indicated that you have read, understood and agree to the terms and conditions stipulated on your contract
For your reference, I sent you a copy of your Contract Page which you initialed and submitted on Thursday, October 15, 2:53:PM ETThis has been sent in a separate e-mail
I am sorry that we did not provide you the answers you were looking for and thank you for your time
Sincerely,
Berna A*** Executive Offices

Dear *** ***
We are writing you today regarding your wife's
unconfirmed hotel reservation for Trip Number ***
I am writing to let you know that I have received your
Revdex.com concern in our Executive Offices
I understand that
$was authorized to your credit
card although the request was rejectedI also understand that this issue has
already been resolved with the bank directly
Following our phone conversation earlier, please accept
our 15% Priceline Coupon as a compensation for the inconvenienceYou can apply
this coupon towards your future Hotel Express Deals reservation on our website
Below are the additional details:
CODE: ***
Promo Id / Reward Type: (108314) 15% off Hotel Express
Deals Coupon Reward Description: Congratulations! Your 15% coupon successfully
applied
Must transact in USD for discount to apply
Available on Express Deals reservations
Expires on 5/25/
We apologize for the inconvenience but I hope you find
this information helpful
Sincerely,
Christine ***
Executive Offices
Thank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this
response because:Good Morning I recently filed a complaint about an online company for a car rentalThis is not the first time I have used this website for rentals but it is the first time I was lied to and did not receive what was offeredThis is the first time I have used the Revdex.com and filed a complaint for help in my matterI would greatly appreciate your assistance in this matter since I missed something and did not get anywhere with my complaintWhen I sent the complaint I received an email from the travel office of this company and was asked to send documentations from the rental company and sent them, I somehow missed the email from the Revdex.com asking me for documentationI sent the information that was asked and then told that what was stated in my confirmation page was not true and there was limitations that were in fine print but stated other wisePlease help me resolve this matter I was tremendously over charged and at the time I was in a bind and did not have time to look elsewhere for a transportationI was offered unlimited millage for my rental but when I went to pick it up I was told the unlimited meant per day , how that can be I don't understandI tried to resolve this matter through the company I rented through and I have the conversation stating that they were pretty much aware of what I was complaining about and still did nothingThank You and if possible please help me understand why or how can they do this
Sincerely,
*** ***