Stahl Construction Company

We regret that our customer is rejecting our response to his Revdex.com complaintIt is not our intent to provide any disservice to our valued customers. That said, as each country may have their own security requirements for entry into the country and it is advised that the customer review the required documentation needed to successfully complete their trip. We provide this disclosure that it is up to the traveler to ensure they have all of the required documentation to ensure their is no travel disruption. Thank you

Complaint: ***
I am rejecting this response because:I followed through with my stay at *** *** *** ***, and I will admit that the facility was much better than the images and reviews found on the Priceline website However, I persist that the facility in question is not worthy of the star rating The facility is an old campus that has been recently remodeled It can be overtly determined that the facility was an outside motel in its previous life The renovation is nice, but issues such as EXTREMELY low ceiling height, windows opening into hallways, and a stale aroma are just a few of the reasons this hotel is not befitting of its star rating Furthermore, even including the reply received to this Revdex.com complaint, it seems that all any person with Priceline is able to do is regurgitate a script I have been told at least a dozen times that Priceline is confident the hotel would meet or exceed my expectations! The most vital part of a successful business is customer satisfaction Without customers a business doesn't exist! I realize that a lack of customers is not an issue for this company The gimmick of naming your own price is one that is compelling It is a fun process, and a person walks away feeling like they have received a bargain (when really a hotel is having problems selling its rooms) However, I am being forced with the reality that I will never get to participate in this process again Why, you may ask? Any business that doesn't at least have an ear to listen to its customers is not a business I want to trade with I never expected a refund, I never asked for a free gift, or any special treatment I asked for accommodations that were befitting of the advertised product I purchaseda star hotel Although I didn't realize any damages directly due to my stay at "*** *** *** ***", the damages I incurred while trying to request adequate customer service were substantial I wasted valuable time of productivity while speaking on the phone with representatives who had no mechanism by which they could actually assist with my troubles The derogatory effects on my overall health due to excessive stress from frustration are noteworthy at least Nobody should have to go to such lengths simply to ask for someone to listen to what is being said I want my voice heard! This Priceline's customer service policies are horrendous I am on the fifth consecutive day of wasting my time communing only to be replied to with a scripted response stating the same thing I was told within the first seconds of my first phone call! What I need, to be a customer who can "accept" your response to this complaint, is an explanation of the criteria and rating formula used to determine the star rating used for your *** Additionally, I need to know why Priceline has no mechanisms in place to deal with dissatisfied customers What do you do other than reply with a scripted response? Do you have a person who can actually evaluate a situation and offer words tailored to the situation? Now that I have spent significant time of my day, each day, for FIVE days in a row, how do you justify the obstacles I have faced in my simple attempt to communicate with someone who can offer understanding and at THE LEAST make me feel better about my difficulties and concerns? I KNOW you can afford to provide adequate customer service At just over $a share, with shares nearly quadrupling in the past five years, there has to be a substantial profit margin Darren Huston earned a reported $million in FY A fraction of those funds could be used to improve upon customer service Please, provide me answers? If the person who receives this letter cannot provide answers, please forward it to someone who can!
Sincerely,
*** ***

Your refund has been processedA refund for a total of $was issued on January 26, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so you may either check with them if you do not see it in
your account within a few days or send us the copy of your bank statement for the month of January for further researchPlease send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. I hope you find this information helpful and we thank you for your time. Sincerely, Executive Offices

Dear *** ***
* We are contacting you today regarding your reservation at the *** *** & *** ***r booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand,
you did not use the reservation and you would like to be refunded We contacted the hotel and verified that the reservation was not usedThe reservation is truly restricted which is non cancelable and non refundableHowever, as a gesture of goodwill, I have your refunded your reservation in fullI processed a refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** ***
*** ***

Complaint: ***
I am rejecting this response because: I disagree with not granting a refund, but that is not a huge dealWhat is concerning is that there continues to be little remorse from Priceline and I'm guessing they are simply going to continue this shady business practice of putting customers in very tough situations, with minimal notice to do anything about itWe had an agreement that I abided by and they did notI guess I'm not sure how what they did was even legalIf the hotel I was to stay at had a problem that resulted in the closure of rooms I would understandBut to back out on an agreement to make a few extra dollars is not rightI was treated poorly and compensated poorly for this major inconvenience
One item I did not bring up in my original complaint that I should have is that I only received an email notice less than 24-hours before my check inNo phone callI guess they assume everyone has a smartphone
My wish is to hear that the items mentioned above will stop and won't happen to the next family trying to enjoy their vacationPriceline's compensation and customer service are poor at bestMy next step will be to next go to customer review websites to express my frustrations if the next response is the same generic answer that does not get to the root of the problemThank you!
Sincerely,
*** ***

I
am in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. According to the consumer, his/her credit card
was used fraudulently to make an airline ticket purchase with *** ***In
cases where
unauthorized charges are placed on a credit card account, as
alleged by the consumer, the credit card holder reports the fraud claim to the
credit card issuing bank The bank will investigate the claim, and
Priceline will assist with any credit card fraud investigation inquires. I
appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com

HiPlease see the response below we have sent to our customerThanks. *** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the Ramada Jacksonville Hotel And Conference Center for Trip Number *** I am writing to let you know that we
have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. Our records show that you requested a 2? Star Moderate-Plus Hotel* *** * *** *** *** The rate you purchased is non-changeable, non-cancelable and non-refundableDuring the booking process, we provide hotel chain examples for illustration of what you may expect when choosing a star levelThe website states that the examples shown may encompass hotels that fall under other star levels, which can differ from the star level assignedThere is no guarantee that you will receive any particular brand when selecting a star rating as every hotel is different and not all hotels within a certain chain have the same star level rating In addition, in order that our customers get more value/higher quality hotel for the exact same price, we book the request into hotels with an equal or higher star level than originally requestedThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms. Please note that when you requested a star hotel, your request was confirmed at the *** *** *** And Conference Center, which is a star hotelHowever, despite of the restrictions, as a one-time exception, we can cancel this reservation for a refundShould you wish to cancel this booking, please respond to this email before February 10, Cancellation or refund may not be available after this date. I hope you find this information helpful and we thank you for your time. Sincerely, *** ***Executive Offices

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond
Priceline offers a variety travel
service options, including reservations that permit cancelations
When selecting a reservation,
the
consumer is provided with the cancel policy associated with each reservation
In this case, the consumer selected
an Express Deals reservation that provided greater savings and less flexibility
We are sorry that the consumer’s selected and
authorized purchase is non-refundable and we are unable to assist with the
requested refund
Sincerely,
** ***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***l I am glad to at least be getting some kind of responseI have been working on this since last summer and got no response when the weather was not an issueI will continue to work with the Revdex.com to try and get this resolvedI understand sometimes things can get mixed up and sometimes forgotten aboutI want to reassure you I have not forgotten and will continue to wait for this issue to get resolved Sincerely *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

From: *** *** Sent: Tuesday, May 31, 11:AM To: [email protected] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # This is now resolvedI responded to the last note I got from Revdex.com on May saying it was not yet resolved and then I didn't get a follow up after thatI did finally get the refund on May so it is resolved now. I tried to go on the Revdex.com complaint to update it to resolved but it I only got the "no action is required at this time" message so I could not update itPlease update in your filesThank you, *** ***

Dear *** ***
Thank you for contacting us regarding your reservation at
the *** *** *** *** * *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe
understand you received the wrong
hotel and want to receive a refund on the unused reservation
We reviewed the contract page that was provided to you
prior to your purchase and confirmed the hotel selected was the *** *** *** *** * *** *** and not the ***We contacted the hotel
to see if an exception could be offered but we were advised that the
reservation was non-refundableWe are sorry if you selected the wrong hotel by
mistake; however, we are unable to offer a refund back to the credit card used
as requested
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices

HiPlease see the summary of the resolution below to this customer's complaint. We have issued a full refund to the customerThanks

Complaint: ***
I am rejecting this response because: I feel as though you just brushed his complaint aside until the rental company fixed thenproblem unfortunately flight times do change I simple was requesting the opportunity to rebid since I'm traveling with a year old and he could not be sitting at the airport for five hoursYour company did nothing NOTHING to fix this issue hertz did it for you
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your stay at the *** *** Plus *** River Suites Hotel for Trip Number ***We are sorry for your experienceWe see you are requesting for a refund due to the quality issues you encountered at the hotel during stayWe
reviewed your reservation and verified you have disputed the charges with your credit card companyA refund will be considered after the chargeback case closes and the outcome is renderedFeel free to contact us once the dispute closes on August 8, Thank you for your timeWe hope you find this information helpful Sincerely, *** *** Executive Offices

Dear Ms***,Thank you for your response. I had received the identical response, from the same human being, from the Priceline.com office in the *** last month when I complained about the disgusting service and horrible, down-sized, filthy car selection at *** Rental Car at *** International AirportNeither service nor integrity exist at this locationI have waited on "hold" at ***, *** for hours to speak to any live human being about the serious neglect at this Location, to no avail. I do not accept the Priceline.com response as credibleI believe that Priceline has no idea what is going on in their "Partners" *** Airport location, or perhaps they do...which would be even more disgustingIt apoears that Priceline is preying on the unsuspecting consumer for rentals and upgrades to their flight(s).I look forward to speaking with you regarding our experience with ***, via Priceline.comSincerely,*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We have reviewed this customer's rejection and there is no additional resolution we can offer the customer At the time of purchase we disclosed in the terms and condition of this booking and it is the customer's responsibility to read and comply with these terms before agreeing to the purchaseThe following info was provided to the customer at the time of purchase: "All travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries." It is the passenger's responsibility to determine what additional documentation will be needed for the travel

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline does not guarantee or imply that the Name Your Own Price property will be a hotel viewed in a previous hotel search on priceline.comPriceline tells consumers that the hotel that is selected may or may not be one that you have seen during a hotel search on PricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowedConsumers who wish to stay in a particular property/location, have the option to select from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price, location and hotelI am sorry that priceline is unable to assist the consumer any further in this situation
Sincerely,
ND’***
priceline.com

Complaint: ***
I am rejecting this response because: The error was on part of your CSR's ability to do their job. I told them which one to cancel. It is not my fault that your company cannot train their employees properly. The refund should be immediate. Also, I never agreed to open a "Case". I said cancel the reservation and she complied. The CSR went ahead and did it without evening saying so. Now I am screwed. That is YOUR company's fault, not mine. I want my refund of $117.64. You guys are ridiculous!!!!!!!!!!!!!!!!
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe
understand you are requesting for a refund of your reservation because you advised your room was not usedWe reviewed your information with the hotel and confirmed the reservation booked through us was usedThe hotel informed us, you booked rooms directly through them and one of those rooms booked through them was canceled without any charges/feesWe apologize, we will be unable to issue a refunds or compensations Thank you for your time and we hope you find this information helpful Sincerely, *** *** Executive Offices