Stahl Construction Company

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe following was sent to the consumer addressing this matterI am sorry that Priceline is unable to assist the consumer any further in this situation
Dear Ms***,
Thank you for taking the time to contact us regarding the cancelation of your reservation at the *** *** & *** *** *** for Trip Number ***
This is regarding your Revdex.com concern which we received in our Executive Offices
I again contacted the hotel and they confirmed that a 1-night penalty fee was charged for canceling this reservationI am sorry; however, they are not authorizing a refund of the cancel fee per cancel policy
During booking, we asked you to review and initial a contract which has details of the reservation including the Cancel PolicyBy submitting the request, you indicated that you have read, understood and agree to the terms and conditions stipulated on your contract
For your reference, I sent you a copy of your Contract Page which you initialed and submitted on Thursday, October 15, 2:53:PM ETThis has been sent in a separate e-mail
I am sorry that we did not provide you the answers you were looking for and thank you for your time
Sincerely,
Berna A*** Executive Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***The explanation provided by Priceline proves my pointsI received an email from them in July stating that my bid offer was declinedI was going out that dayi did not make another offera day later I tried to call Priceline to have some explanation, after holding the line for minutes, I hanged up the phone and tried again the following day with no successThe next time I was free was on august 2, and August 3, I tried to purchase the six tickets againIt failed but no warning stating that these tickets were already confirmedOn August I was able to purchase the ticketsI work as quality assurance officerI have a master degree in ChemistryI would not have purchased six extra tickets that I received a firm confirmation onI checked multiple times for the email received alerting me that my bid offer was declinedI can no longer find or trace back that email. ***

Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of her selected purchase
Dear ***,Thank you for taking the time to contact us regarding your reservation at the *** *** *** ***s for Request Number ***.We understand
you requested to cancel your reservation for a full refund, and claimed that the representative failed to process the cancellation for a one night feeUpon review of the recorded call, we confirmed that you did not give the representative the approval to cancel the reservationDuring the call you stated that you are not willing to pay the cancellation fee and you want to speak to a supervisorWhen the call was disconnected, the representative also called you back to advise of the cancellation deadline
We are sorry we did not provide you with the answers you were looking for and we thank you for your timeSincerely,Noel (Jack) P.Customer Relations Specialist
*** ** * *** *** *** ***
Room cost (per night): $
Nights:
Rooms:
Guests:
Room Subtotal: $
Taxes and Fees: $
Summary of Charges
(All prices are in USD)
$
*** *** ***
***
Excellent , reviews
Address:*** *** *** *** *** **
Room T ype:Queen Beds - Free Wifi, Fridge, Microwave
Check In:Friday, August 21, 15:
Check Out :Sunday, August 23, 12:
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(USD) US dollar
Important Information
Hot el Cust omer Service:
If you have already booked a hotel reservation and need assistance,you can contact our Customer Service at ***If you call thisnumber please have your Trip Number and the phone number youentered while making your reservation available
Rat e Descript ion:
Websaver - Full pre-payment required upon booking
Pre-pay Policy:
$will be charged to your credit card
Room Charge Disclosure:
Your credit card is charged the total cost at time of purchasePrices and room availability are not guaranteed until full payment is received
Cancellation Policy:
For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, August th and noon on Friday, August 21st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to you
Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 21st)
Guarantee Policy:
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
All rooms are guaranteed for double occupancy and accommodations
for more than the specified number are not guaranteed
The reservation holder must be years of age or older
A valid ID and credit card must be presented at check-inThe credit
card is required for any additional hotel specific service fees or
incidental charges or fees that may by charged by the hotel to the
customer at checkoutThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or mini-bar charges) and are
not included in the room rate
TOTAL CHARGES
Your Information
Room
*** ***
Billing Address
*** *** *** **
Count ry
United States
St at e
***
*** *
*** ***
*** ** *** ***
Email ***_***
Confirm Email ***_***
Phone Number *** ***
Continue
Credit Card Information
Init ial Here: **
I have read and agree to the terms and conditions and privacy policy
Book Hotel Now
Trip Num # ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND’***
priceline.com

We are contacting you today regarding *** *** *** *** ** *** ** *** **n & Suites Orlando Universal Area booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you would like to be refunded in full for the reservationWe appreciate that you have taken the time to provide us with your feedbackWe demand the same service for our customers as any travel agency and we are truly sorry to hear of your experienceRest assured that your issue has been noted and will be forwarded for documentation and reference We checked our records and it shows that you first contacted us regarding this issue last September which was after the scheduled chedateThe hotel did not allow a refund for the first night because they offered to transfer MsBrenner to another room but she refusedWe apologize; however, we are unable to process additional refund for the reservation We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues on your Priceline *** ***
I apologize for the difficulty you have experiencedThe Priceline Rewards *** card is issued by *** Bank Delaware, which is the U.Scredit card operations of *** PLCFor security reasons, Priceline does not have access to your *** account nor control over its *** card policies or procedures In the interest of satisfying your concern, we have forwarded your letter to the *** Executive OfficeThey will review your concern and reply with a resolution within business days If you have any other Priceline Rewards *** card concerns, please contact *** directlyThere are three ways to contact priceline rewards Visa Email - Visit the ***com website and select the Customer Service linkYou will receive a response within hoursPhone - You can speak with a priceline rewards *** consultant hours a day, days a week a* *** Mail - Please send written correspondence to: *** *** ** *** *** ** *** You can also learn more about *** by visiting *** I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted to get reimbursement for the baggage charges and additional compensation for the inconvenienceWe have reviewed your case and see that there was a display
issue when you booked the reservationThe airlines have different economy categories when travel is within ***, thus, affecting the baggage allowanceI have forwarded this issue to the appropriate team for reviewI tried calling you on the number that we have on file which is ***, however, I am unable to reach you using this numberIn order to process the refund for the baggage fee, kindly send us a copy of your credit card or bank statement showing any related baggage charge/s made by *** *** for reviewOnce receive, I'll let you know when refund is completedWe have contacted *** for your return flight and verified that if baggage will be paid in advance via phone call, they charge USD, however, if it will be paid at the airport, it will be around EuroWe can reimburse you of these amount in advance, or we can wait until your flight on December is completed for the actual charge and reimbursement will be processed once you send us your billing statementPlease let me know your preferenceWe truly apologize for the inconvenienceHoping to hear from you soonSincerely, *** *** Executive Offices

Dear *** ***
We are writing you today regarding your wife's
unconfirmed hotel reservation for Trip Number ***
I am writing to let you know that I have received your
Revdex.com concern in our Executive Offices
I understand that
$was authorized to your credit
card although the request was rejectedI also understand that this issue has
already been resolved with the bank directly
Following our phone conversation earlier, please accept
our 15% Priceline Coupon as a compensation for the inconvenienceYou can apply
this coupon towards your future Hotel Express Deals reservation on our website
Below are the additional details:
CODE: ***
Promo Id / Reward Type: (108314) 15% off Hotel Express
Deals Coupon Reward Description: Congratulations! Your 15% coupon successfully
applied
Must transact in USD for discount to apply
Available on Express Deals reservations
Expires on 5/25/
We apologize for the inconvenience but I hope you find
this information helpful
Sincerely,
Christine ***
Executive Offices
Thank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this
response because:Good Morning I recently filed a complaint about an online company for a car rentalThis is not the first time I have used this website for rentals but it is the first time I was lied to and did not receive what was offeredThis is the first time I have used the Revdex.com and filed a complaint for help in my matterI would greatly appreciate your assistance in this matter since I missed something and did not get anywhere with my complaintWhen I sent the complaint I received an email from the travel office of this company and was asked to send documentations from the rental company and sent them, I somehow missed the email from the Revdex.com asking me for documentationI sent the information that was asked and then told that what was stated in my confirmation page was not true and there was limitations that were in fine print but stated other wisePlease help me resolve this matter I was tremendously over charged and at the time I was in a bind and did not have time to look elsewhere for a transportationI was offered unlimited millage for my rental but when I went to pick it up I was told the unlimited meant per day , how that can be I don't understandI tried to resolve this matter through the company I rented through and I have the conversation stating that they were pretty much aware of what I was complaining about and still did nothingThank You and if possible please help me understand why or how can they do this
Sincerely,
*** ***

*** *** *** *** *** Area
***-a *** ***
***, ** ***
I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, the *** *** *** *** *** Area is not a
star quality property as requested
We are sorry that the consumer is not satisfied the star quality Name Your Own Price/Express Deals hotel room accommodations
All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s star hotel guide
Our competitors rate this hotel as follows:
***.com = stars
***.com=stars
***.com =stars
We are sorry the consumer’s selected reservation is non-refundable and we appreciate the opportunity to clarify
Sincerely,
ND***
Priceline.com
3-Star hotel in the *** - *** *** Area
Your room: Double Beds - Nonsmoking Room - Free Wifi
Amenities: Pet Friendly, Free Parking, Restaurant, Shuttle, Swimming Pool, Gym/Spa
Check In: Mon, Nov 23,
Check Out: Tue, Nov 24,
Rooms: rooms for night
Room Rate: $per room/night
Taxes & Fees: $
Discount:
Room Total: $
Hotel Fee: (Due at hotel)
Total Price: $
Hotel fees collected in local currency:
Promo code applied: undefined
Have a promo code?
View taxes, fees & cancellation policy
Guest Info (Room 1)
Guest name and billing name are the same
Guest Info (Room 2)
Guest name and billing name are the same
Billing Info
Credit Card Info
Expiration Date and Security Code
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By tapping Book Now, I agree to the Booking Conditions , Terms and Conditions , and Privacy Policy
Booking Conditions ?
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I agree to the Terms & Conditions, Privacy Policy, and Booking Conditions below? ?
All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price
Hotel rooms purchased through Priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete
IMPORTANT INFO PAGE
Taxes and Fees
Amount: $
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
• About -Star ***
• About Taxes and Fees
• Important Information
• Terms & Conditions
• Privacy Policy
Back to Checkout
BOOKING CONDITIONS
All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price
Hotel rooms purchased through Priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete

My complaint was not with Priceline.com but with ***.comHowever, I understand that Priceline.com owns ***.comAll the paperwork I sent you last time is all from ***.comNot sure to go from here?

Complaint: ***
I am rejecting this response because:This was not the area I selectedPlease review the amount of complaints you have for the EXACT SAME ISSUE, at the same time that nightThere was something wrong with your systemI am positive this is not what was selectedI believe this document has either been altered or they are REFUSING to admit that their system suffered a glitch, causing me and several other users to have issues. Another issue I have is now they are stating something completely different in regards to a refundI have a FB comment stating they would offer 50% of the amount STOLEN from me for an UNAUTHORIZED area charged. I have attached that comment and would like for the call recordings to be made available to the Revdex.comThey are not consistent in what they report to you, say to me and do in the backgroundThey are thievesI cannot believe a business would lower their stature and behavior to this level over $You are a multimillion dollar PUBLIC company STEALING from the smaller personThat amount of money provides food to my month old child for weeksThey are incapable of admiting faultI am not satisfied with this at allI would be interested to look up whether or not anyone has looked into filing a class action lawsuit against PricelineI Know I am not the only one affected by them in this manner To Revdex.com: How are they rated an "A" company with the amount of complaints about them on your website? Thanks,
*** ***

Dear *** ***
*
Thank you for taking the time to contact us regarding
your *** Car Rental reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand your request for
a refund of of the
difference because you found a lower rate for the same car rental and travel
dates on February 15, We reviewed your reservation and would like to request
for a copy sent either through fax or email for further reviewYou may send
the information through fax at ###-###-#### or email at [email protected]
If you plan to send the information through email, kindly send it in a PDF or
JPG file no larger than megabytes
We hope to hear from you soon
Sincerely,
Junko Alonte
Executive Offices

Dear Ms***
Thank you for taking the time to contact us regarding
your airline reservation with *** Air Lines for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe
understand that you
are requesting to cancel the reservation for a full refund and state that you were unaware of the accepted status of your reservation
We apologize for any inconvenience you experienced with this
reservation; howeverAfter careful review
of your record, we verified that no error occurred during the booking process
Your reservation was accepted seconds after submitting your requestAdditionally, within seconds, a confirmation email was also sent to the email address provided. The reservation, as stipulated on your contract, is
restrictedIt cannot be changed, cancelled or refunded
We are sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
Berna A***
Executive Offices

Dear *** ***,
Thank you for taking the time to contact us regarding your hotel reservation with the *** * ***n - West under Request Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand your request to be refunded for the reservation since it was booked for the incorrect dates
We have reviewed your concern, and our records indicate you agreed to book the reservation for check in on August 16, and check out on August 17, We also verified that you agreed to the following cancellation policy that was displayed prior to booking:
For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount
We have sent a separate email that contains a copy of your contract page for your reviewThis page was displayed to you prior to booking the reservation, and it outlined the terms and conditions, as well as the dates associated to your reservation
We have contacted the hotel, and they verified that you did not use the reservation, However, they are unable to issue a refund since you purchased a prepaid non-refundable rate
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Nico T***
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that you would like to expedite
the status of your refund
Our records indicate that our Air Travel Services department had contacted your bank and a refund was processed in the amount of $
If you have further questions, please contact us directly at:
###-###-####The Executive Office hours are 9:a.mto 6:p.m
Eastern Time, Monday through SaturdayYou will need to enter your Trip number, which is *** when you contact us
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada
Thank you for giving us the opportunity to assist you
Sincerely,
Frich A***
Executive Offices

Dear Mr* *** Thank you for contacting us regarding your reservation at the *** ** ** *** Grand Vacations booked under Trip Number 1***.We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your patience
while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we have a resolution.We look forward to resolving your issue.Sincerely,*** ***Executive Offices Event: Notes Added

From: *** *** [*** Sent: Friday, November 18, 10:AM To: *** Subject: Re: ID * *** *** *** Please note I just received a notice indicating the following: Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” I would just like to indicate that I am satisfied with the outcome This was the first email I had received from the Revdex.com so had not logged on to see that it was satisfied I apologize and appreciate the help Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** **

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ** I checked *** for the four star hotel deal and found it was goneOnly the following deal is still available.***Deluxe 4-star boutique hotel in Center Strip area | 70% Room, Adults, Children Wed, Aug - Thu, Aug Free parking, Resort, Pet friendly, Boutique hotel, Casino, Fitness center, Pool(s), Restaurant(s), Business center see more This hotel's location earned it a 4.5/guest rating$per night x night x room $$Hotwire total due today (USD) $Estimated resort fee due at hotel $Trip total (USD) $I made two calls immediately after booking and talked with three people including a senior Customer RepresentativeThey did not cancel my order, which prevented me to take that deal. Even current deal is better than the priceline deal ($+ extra $for two kids=$86)I'd like Priceline compensate me. Thanks, ***