Stahl Construction Company

*** *** *** *** *** Area
***-a *** ***
***, ** ***
I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, the *** *** *** *** *** Area is not a
star quality property as requested
We are sorry that the consumer is not satisfied the star quality Name Your Own Price/Express Deals hotel room accommodations
All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s star hotel guide
Our competitors rate this hotel as follows:
***.com = stars
***.com=stars
***.com =stars
We are sorry the consumer’s selected reservation is non-refundable and we appreciate the opportunity to clarify
Sincerely,
ND***
Priceline.com
3-Star hotel in the *** - *** *** Area
Your room: Double Beds - Nonsmoking Room - Free Wifi
Amenities: Pet Friendly, Free Parking, Restaurant, Shuttle, Swimming Pool, Gym/Spa
Check In: Mon, Nov 23,
Check Out: Tue, Nov 24,
Rooms: rooms for night
Room Rate: $per room/night
Taxes & Fees: $
Discount:
Room Total: $
Hotel Fee: (Due at hotel)
Total Price: $
Hotel fees collected in local currency:
Promo code applied: undefined
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View taxes, fees & cancellation policy
Guest Info (Room 1)
Guest name and billing name are the same
Guest Info (Room 2)
Guest name and billing name are the same
Billing Info
Credit Card Info
Expiration Date and Security Code
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All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price
Hotel rooms purchased through Priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete
IMPORTANT INFO PAGE
Taxes and Fees
Amount: $
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
• About -Star ***
• About Taxes and Fees
• Important Information
• Terms & Conditions
• Privacy Policy
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BOOKING CONDITIONS
All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price
Hotel rooms purchased through Priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete

Dear Ms***,Thank you for your response. I had received the identical response, from the same human being, from the Priceline.com office in the *** last month when I complained about the disgusting service and horrible, down-sized, filthy car selection at *** Rental Car at *** International AirportNeither service nor integrity exist at this locationI have waited on "hold" at ***, *** for hours to speak to any live human being about the serious neglect at this Location, to no avail. I do not accept the Priceline.com response as credibleI believe that Priceline has no idea what is going on in their "Partners" *** Airport location, or perhaps they do...which would be even more disgustingIt apoears that Priceline is preying on the unsuspecting consumer for rentals and upgrades to their flight(s).I look forward to speaking with you regarding our experience with ***, via Priceline.comSincerely,*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

From: *** *** Sent: Tuesday, May 31, 11:AM To: [email protected] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # This is now resolvedI responded to the last note I got from Revdex.com on May saying it was not yet resolved and then I didn't get a follow up after thatI did finally get the refund on May so it is resolved now. I tried to go on the Revdex.com complaint to update it to resolved but it I only got the "no action is required at this time" message so I could not update itPlease update in your filesThank you, *** ***

Dear *** ***
Thank you for contacting us regarding your reservation at
the *** *** *** *** * *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe
understand you received the wrong
hotel and want to receive a refund on the unused reservation
We reviewed the contract page that was provided to you
prior to your purchase and confirmed the hotel selected was the *** *** *** *** * *** *** and not the ***We contacted the hotel
to see if an exception could be offered but we were advised that the
reservation was non-refundableWe are sorry if you selected the wrong hotel by
mistake; however, we are unable to offer a refund back to the credit card used
as requested
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices

My complaint was not with Priceline.com but with ***.comHowever, I understand that Priceline.com owns ***.comAll the paperwork I sent you last time is all from ***.comNot sure to go from here?

Complaint: ***
I am rejecting this response because: The error was on part of your CSR's ability to do their job. I told them which one to cancel. It is not my fault that your company cannot train their employees properly. The refund should be immediate. Also, I never agreed to open a "Case". I said cancel the reservation and she complied. The CSR went ahead and did it without evening saying so. Now I am screwed. That is YOUR company's fault, not mine. I want my refund of $117.64. You guys are ridiculous!!!!!!!!!!!!!!!!
Sincerely,
*** ***

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond
Priceline offers a variety travel
service options, including reservations that permit cancelations
When selecting a reservation,
the
consumer is provided with the cancel policy associated with each reservation
In this case, the consumer selected
an Express Deals reservation that provided greater savings and less flexibility
We are sorry that the consumer’s selected and
authorized purchase is non-refundable and we are unable to assist with the
requested refund
Sincerely,
** ***
priceline.com

Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of her selected purchase
Dear ***,Thank you for taking the time to contact us regarding your reservation at the *** *** *** ***s for Request Number ***.We understand
you requested to cancel your reservation for a full refund, and claimed that the representative failed to process the cancellation for a one night feeUpon review of the recorded call, we confirmed that you did not give the representative the approval to cancel the reservationDuring the call you stated that you are not willing to pay the cancellation fee and you want to speak to a supervisorWhen the call was disconnected, the representative also called you back to advise of the cancellation deadline
We are sorry we did not provide you with the answers you were looking for and we thank you for your timeSincerely,Noel (Jack) P.Customer Relations Specialist
*** ** * *** *** *** ***
Room cost (per night): $
Nights:
Rooms:
Guests:
Room Subtotal: $
Taxes and Fees: $
Summary of Charges
(All prices are in USD)
$
*** *** ***
***
Excellent , reviews
Address:*** *** *** *** *** **
Room T ype:Queen Beds - Free Wifi, Fridge, Microwave
Check In:Friday, August 21, 15:
Check Out :Sunday, August 23, 12:
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(USD) US dollar
Important Information
Hot el Cust omer Service:
If you have already booked a hotel reservation and need assistance,you can contact our Customer Service at ***If you call thisnumber please have your Trip Number and the phone number youentered while making your reservation available
Rat e Descript ion:
Websaver - Full pre-payment required upon booking
Pre-pay Policy:
$will be charged to your credit card
Room Charge Disclosure:
Your credit card is charged the total cost at time of purchasePrices and room availability are not guaranteed until full payment is received
Cancellation Policy:
For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, August th and noon on Friday, August 21st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to you
Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 21st)
Guarantee Policy:
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
All rooms are guaranteed for double occupancy and accommodations
for more than the specified number are not guaranteed
The reservation holder must be years of age or older
A valid ID and credit card must be presented at check-inThe credit
card is required for any additional hotel specific service fees or
incidental charges or fees that may by charged by the hotel to the
customer at checkoutThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or mini-bar charges) and are
not included in the room rate
TOTAL CHARGES
Your Information
Room
*** ***
Billing Address
*** *** *** **
Count ry
United States
St at e
***
*** *
*** ***
*** ** *** ***
Email ***_***
Confirm Email ***_***
Phone Number *** ***
Continue
Credit Card Information
Init ial Here: **
I have read and agree to the terms and conditions and privacy policy
Book Hotel Now
Trip Num # ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your hotel reservation for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues on your Priceline *** ***
I apologize for the difficulty you have experiencedThe Priceline Rewards *** card is issued by *** Bank Delaware, which is the U.Scredit card operations of *** PLCFor security reasons, Priceline does not have access to your *** account nor control over its *** card policies or procedures In the interest of satisfying your concern, we have forwarded your letter to the *** Executive OfficeThey will review your concern and reply with a resolution within business days If you have any other Priceline Rewards *** card concerns, please contact *** directlyThere are three ways to contact priceline rewards Visa Email - Visit the ***com website and select the Customer Service linkYou will receive a response within hoursPhone - You can speak with a priceline rewards *** consultant hours a day, days a week a* *** Mail - Please send written correspondence to: *** *** ** *** *** ** *** You can also learn more about *** by visiting *** I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:This was not the area I selectedPlease review the amount of complaints you have for the EXACT SAME ISSUE, at the same time that nightThere was something wrong with your systemI am positive this is not what was selectedI believe this document has either been altered or they are REFUSING to admit that their system suffered a glitch, causing me and several other users to have issues. Another issue I have is now they are stating something completely different in regards to a refundI have a FB comment stating they would offer 50% of the amount STOLEN from me for an UNAUTHORIZED area charged. I have attached that comment and would like for the call recordings to be made available to the Revdex.comThey are not consistent in what they report to you, say to me and do in the backgroundThey are thievesI cannot believe a business would lower their stature and behavior to this level over $You are a multimillion dollar PUBLIC company STEALING from the smaller personThat amount of money provides food to my month old child for weeksThey are incapable of admiting faultI am not satisfied with this at allI would be interested to look up whether or not anyone has looked into filing a class action lawsuit against PricelineI Know I am not the only one affected by them in this manner To Revdex.com: How are they rated an "A" company with the amount of complaints about them on your website? Thanks,
*** ***

Dear *** ***
* We are contacting you today regarding your reservation at the *** *** & *** ***r booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand,
you did not use the reservation and you would like to be refunded We contacted the hotel and verified that the reservation was not usedThe reservation is truly restricted which is non cancelable and non refundableHowever, as a gesture of goodwill, I have your refunded your reservation in fullI processed a refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** ***
*** ***

HiPlease see the response below we have sent to our customerThanks. *** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the Ramada Jacksonville Hotel And Conference Center for Trip Number *** I am writing to let you know that we
have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. Our records show that you requested a 2? Star Moderate-Plus Hotel* *** * *** *** *** The rate you purchased is non-changeable, non-cancelable and non-refundableDuring the booking process, we provide hotel chain examples for illustration of what you may expect when choosing a star levelThe website states that the examples shown may encompass hotels that fall under other star levels, which can differ from the star level assignedThere is no guarantee that you will receive any particular brand when selecting a star rating as every hotel is different and not all hotels within a certain chain have the same star level rating In addition, in order that our customers get more value/higher quality hotel for the exact same price, we book the request into hotels with an equal or higher star level than originally requestedThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms. Please note that when you requested a star hotel, your request was confirmed at the *** *** *** And Conference Center, which is a star hotelHowever, despite of the restrictions, as a one-time exception, we can cancel this reservation for a refundShould you wish to cancel this booking, please respond to this email before February 10, Cancellation or refund may not be available after this date. I hope you find this information helpful and we thank you for your time. Sincerely, *** ***Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that you would like to expedite
the status of your refund
Our records indicate that our Air Travel Services department had contacted your bank and a refund was processed in the amount of $
If you have further questions, please contact us directly at:
###-###-####The Executive Office hours are 9:a.mto 6:p.m
Eastern Time, Monday through SaturdayYou will need to enter your Trip number, which is *** when you contact us
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada
Thank you for giving us the opportunity to assist you
Sincerely,
Frich A***
Executive Offices

Complaint: ***
I am rejecting this response because: If you look at the customer reviews you will see that this location is not a star quality motel and should be reevaluatedAt the very least customers using the Express Deals option should be able to review the customer reviewsIf I had been able to do so then I never would have booked this room in the first placeI understand you do not care about customer service so I will choose to take my business elsewhere next time and recommend my friends do so as well
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I understand that there was an initialed portion before placing the bid. However, my issue is with the fact that I was in the process of entering a bid for $and when the page refreshed, the arbitrary number of $was entered in the place of my $bid without my knowledge or consentI never typed in/entered that amount as a bidThis autogeneration of a bid amount is a deceptive business practice and should make the transaction void since I never desired nor intended to bid that amount.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** **

Revdex.com, Inc
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
When selecting an Express Deals reservation, the consumer is
provided with the amenities offered prior to
purchase
In this case, the
consumer selected a reservation offering the following amenities
Amenities: Internet, Swimming Pool,
Restaurant, Business Center, Gym/Spa
Attached hereto, is a copy of the consumer’s contract page listing
the amenities offered for the selected reservationFree parking for the Manhattan
Central Park South hotel request is not an amenity listed or offered for the selected
reservation
We thank you for the
opportunity to clarify
Sincerely,
** ***
Priceline.com
?Express Deals
3-Star hotel in the *** *** *** Area
Amenities: Internet,
Swimming Pool, Restaurant, Business Center, Gym/Spa
Guest Score: 7+
Check In: Fri, Apr 17,
Check Out: Sat, Apr 18,
Rooms: room for night
Room Rate: $per
room/night
Taxes & Fees: $
Discount: ($5.75)
Room Total: $$
Promo code applied: SPRING
Guest Info (Room 1)
Christopher
IMPORTANT INFO PAGE
T axes and Fees
Amount:$
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds
are not allowed
TERMS AND CONDITIONS PAGE
View taxes, f ees & cancellation
policy ?
continue
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
We want you to love your hotelSo please read this important
stuff
All rooms will accommodate up to peopleRequests for bed
types (King, Queen,
Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed che
date onlyIf you do
not cheon the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund
The hotel that is booked may or may not be one that you have
seen during a hotel
search on pricelineAny sorting or filtering options previously
used will not apply to
this request
The reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stayRooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowedIf your request is
not accepted, your credit
card will not be chargedPrices are not guaranteed until
purchase is complete
I have read, accept, and agree to abide by priceline.com's terms
and conditions and privacy
policy
Initial Here to Accept **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Upon reading the response, I have noted it was my carelessness and I failed to review the portion where it notes the taxes.
Sincerely,
*** ***

Please see our response to our customer Thanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** *** *** *** *** *** We are writing to let you know that we received your RevDex.com concern in our Executive OfficesAs we understand, you expected to pay for this reservation in Canadian dollars (***. We apologize for any inconvenience regarding your hotel chargeOn our website, charges are made in the currency that was quoted on your Contract Page which was *** Currently, our website defaults to USD and the currency must be manually changed to CAD on the upper right-hand corner where there is a currency selection dropdownWhen selected, a pwill show and the entire page will repaint all quoted amounts in *** Prior to purchase, you were asked to review your Contract Page where the total amount charged by Priceline were shownThis page allowed you to review all the information you had enteredIn addition, it stated the conditions regarding the products and services reserved through usWe are sorry that we are unable to offer a compensation per your requestWe confirmed that your Contract Page has the information that, "All prices are in USD." For your reference, a copy of your contract page has been sent in a separate email, and for your future reference, our communication has been documented. We are sorry that we did not provide you the answers you were looking for and thank you for your time. Sincerely, *** ***Executive Offices