Stahl Construction Company

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** * *** ** *or Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the
inconvenienceWe understand you are requesting for a cancellation and a refund of your reservation because your reservation does not include water park passes/wrist bandsWe reviewed your reservation and verified your reservation is restrictedThe water park passes/wrist bands were not guaranteed or included prior to purchaseYour credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rateWe apologize, your reservation cannot be changed, canceled or refundedThank you for your time and we hope you find this information helpfulSincerely, *** ***
*** ***

Complaint: ***
I am rejecting this response because:I understand that there was an initialed portion before placing the bid. However, my issue is with the fact that I was in the process of entering a bid for $and when the page refreshed, the arbitrary number of $was entered in the place of my $bid without my knowledge or consentI never typed in/entered that amount as a bidThis autogeneration of a bid amount is a deceptive business practice and should make the transaction void since I never desired nor intended to bid that amount.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: We contacted hotel and profound about error not realizing this would only accommodate peopleWe contacted hotel to let them know we were not coming that nightWe were not a no show
Sincerely,
*** ***

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respondThe customer states that the hotel
has advised that their pool is currently unavailable
since December and therefore the consumer requests a full refund Priceline contacted
the consumer to offer the option to cancel the reservation for a full refund,
or receive a 20% refund and keep the reservationThe consumer chose to keep
the reservation and receive a 20% refundI apologize for any inconvenience
experienced by the consumer and thank you for getting in touch
Sincerely,
N
D***
Executive Services

Hello. Please see the response below that we have sent to our customer. Thanks. Dear Ms***, Thank you for taking the time to contact us regarding the rental car portion of your reservation with *** *** *** under Trip Number ***. I am writing to
let you know that we have received your Revdex.com complaint in our Executive OfficesPlease accept our apology for the frustrations that you have encountered with this booking. I understand the confusion; however, the cancellation options were only applicable to your flightsDuring the booking process, we indicated that the rental car portion of your reservation is non-refundable, non-transferable, and non-changeable even if the car is not usedSince we value your business, we have decided to make a one-time exception to refund your rental car reservationThe refund for USD was issued today, December 13, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time. I hope you have a wonderful day. Sincerely, Nico T***Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Upon reading the response, I have noted it was my carelessness and I failed to review the portion where it notes the taxes.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It's unbelievable to me that a company the size of Priceline is going to nickel and dime me over a reservation I understand the reply, but Priceline should understand this: I will NEVER do business with such a ruthless, money-hungry company like this again Keep the $80; it's worth all the money I will spend with someone else Thank you for the life lesson
Sincerely,
*** ***

Good Afternoon, Booking.com and Priceline.com are both part of the Priceline GroupHowever, we are separate companiesIf you made a reservation directly on booking.com then Priceline.com would not have access to your reservationYou would need to follow up directly with Booking.comOr, you
can file a Revdex.com complaint under Booking.com. Regards,Executive Offices

Complaint: ***
I am rejecting this response because: If you look at the customer reviews you will see that this location is not a star quality motel and should be reevaluatedAt the very least customers using the Express Deals option should be able to review the customer reviewsIf I had been able to do so then I never would have booked this room in the first placeI understand you do not care about customer service so I will choose to take my business elsewhere next time and recommend my friends do so as well
Sincerely,
*** ***

I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respondThe consumer is disputing the airfare/exchange fees associated
with his Published Price airline ticket purchase with *** Airlines
Please note that the consumer’s
transaction was between him and the airline, which is the merchant of record
and charged the consumer’s credit card account for the airline ticket
purchasePlease note that the ticket prices are governed by the airlines
directlyThe fare rules associated with the consumer’s ticket determine
whether it can be refunded or exchangedSince these rules are governed by
the airline, the consumer may contact them directly at *** for
record locator number *** and ticket number ***Attached hereto is a copy of the consumer’s contract page
authorizing the non-refundable, non-changeable terms and conditions of the selected
reservationI
appreciate the opportunity to clarify
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Thu Nov
20:45:EST
Trip Summary for *** *** ***
Name
must match photo IDPlease verify spelling and edit name
if necessary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cashEnter
an offer and we will see if an airline accepts your offer
Total charges, including taxes and fees,are displayed on the following
page
Preview Offer
Departing Flight Information - Monday, December 29,
Flight ***
2h 59m, mi
From*** * *** *** *** ***
*** *** *** **
Departs: 11:AM
To*** *** *** *** ***
*** **
Arrives: 1:PM
AircraftBoeing 737-(Jet)
Economy/Coach Class
Returning Flight Information - Friday, January 2,
Flight
2h 35m, mi
From*** *** *** *** ***
*** **
Departs: 7:AM
To*** * *** *** *** ***
*** *** *** **
Arrives: 10:AM
AircraftBoeing 737-(Jet)
Economy/Coach Class
Passenger
and Ticket Information
*** *** ***Seat Preference
Flight 244: Window Seat Requested
Flight 243: Window Seat Requested
Ticket Type:Electronic
Summary of Charges
Airline Ticket Cost:
$per ticket
Add Trip
Protection
Trip Protection
is a smart decision!
See Details
Airline Ticket Taxes & Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Change
penalties/restrictions applyPlease read the important fare rules and restrictions
•
Fares are not guaranteed until
purchased
•
If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservationNo refunds will be granted for the unused
portion of your trip
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-in
Initial Here:
**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear Ms***,Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number ***.We further reviewed your issue and made a decision to process the difference in rates that you found in ***.comA refund for $was issued on January 29,
Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time.We apologize for the inconvenienceI hope you found my reply helpful.Sincerely,Frich A***Executive Offices

*** *** ***, I am writing you today regarding your hotel reservation at the *** *** *** Financial District under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your
request for a refund due to issues with the accommodation at the hotel during your stayWe contacted the *** *** *** Financial District and confirmed that they agreed to refund one out of the three nights of your reservationHowever, our records indicate that you have initiated a dispute with your credit card companyWe are unable to process any refunds until we determine the outcome of your dispute, and it does not close until April 3, Please feel free to contact us after that time so we could check if we can go ahead and process the one night refund I hope you have a wonderful day Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:My rebuttal is that the Priceline.com Webpage for the *** *** in ***, which is listed and can be consulted as one of the Star options, still constitutes and misleading advertisement and that the technicalities of the specific contract in the Express Deal are irrelevant to thatAnyone who books this hotel through Priceline.com in any fashion is duped. *** **
Sincerely,
*** ***

I understand that you are requesting for a refund on this reservationThe confirmation e-mail we sent you states the check in time as well as the cancellation policy of the hotelThis is what you agreed on upon purchaseAs a gesture of goodwill, I have refunded $back to the original card
usedWe process the refund in our system within one business day however, posting will depend on your bank. I understand that you are not happy about this experience and we appreciate your time for sharing your feedback with usWe look forward to serving you again under more favorable circumstances. Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

*** *** ***
*
Thank you for taking the time to contact us regarding your
vacation package for Trip Number ***
We are writing to let you know that we received your RevDex.com concern in our Executive Offices
We understand your concern about the status of your refundWe
researched your issue again with your airlineWe verified that the airline has
processed a refund and that you can expect it to take place within to
billing cyclesThe refund amount is determined by the airline and we
apologize; however, we are not privy to the informationFor further questions
about the details of your refund, please contact *** *** ** ***
We apologize for the inconvenience and we thank you for your
time
Sincerely,
F* ***
Executive Offices

Thank you for contacting us regarding your reservation with the *** *** *** ***n for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand you requested a refund of your reservation
We have reviewed your reservation in our system and confirmed that you selected a reservation in which the room type was not guaranteedPrior to purchase we indicated on your contact that all rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteedWe apologize if the hotel was unable to provide your preferred room type; however, due to the restrictions associated with your reservation, we are unable to offer any refund We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
The consumer selected Priceline's Name your Own Price service for a 3-Star hotel located in one of the city areas labeled:
*** ***
*** *** * ***
***
*
City Areas:*** *** *** *** *** *** ***
The consumer received confirmation for:
*** *** *** *** *** ** *** ***
*** *** ** ***
We are sorry that the consumer is not satisfied with the location of his/her accommodationsThe *** *** *** *** is clearly located in the shaded area of the mapping guidelines for the area labeled *** *** * *** ***Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels
We hope you find this information helpful and appreciate the opportunity to clarify.Sincerely, ND***priceline.com
This checkout page for trip number *** was submitted on 2015-10-21:08:
Please Review Your Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Friday, October 16,
Check-Out Date:
Sunday, October 18,
Region
*** *** **
City Areas:
*** *** *** * *** *** *** *** *** *** *** ***
CheTime:
Varies by hotelGuaranteed late night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives
For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceThe consumer may contact the hotel manager directly for any futher assistance. I am sorry that Priceline
is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

According
to the consumer, Priceline unjustly canceled her return reservation, and therefore
the consumer requests a refund
Consumer’s Desired
Settlement:
I
believe Priceline unjustly cancelled my return flight and should refund half of
the amount of the ticketI am asking for $is refunded
Our record indicates that the consumer did not travel as
booked on the outbound flight, and therefore the airline, (and not Priceline), considered
the passenger a no-show, and cancelled the return flight
The consumer’s contract page discloses the following
important information:
Important Information
Once
confirmed, airline change penalties and restrictions applySee your airline’s
full fare rules here
You must fly on the flights assigned to
you
Your airline
tickets are non-refundable and non-changeable
Airline
tickets are non-transferrableName changes or adjustments are not allowed once
purchased
I apologize for any inconvenience experienced by
the consumer and appreciate the opportunity to address this issue
Sincerely,
N D***
Executive Offices