Stahl Construction Company

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceThe consumer may contact the hotel manager directly for any futher assistance. I am sorry that Priceline
is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Ms***,Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number ***.We further reviewed your issue and made a decision to process the difference in rates that you found in ***.comA refund for $was issued on January 29,
Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time.We apologize for the inconvenienceI hope you found my reply helpful.Sincerely,Frich A***Executive Offices

Complaint: ***
I am rejecting this response because:
It's unbelievable to me that a company the size of Priceline is going to nickel and dime me over a reservation I understand the reply, but Priceline should understand this: I will NEVER do business with such a ruthless, money-hungry company like this again Keep the $80; it's worth all the money I will spend with someone else Thank you for the life lesson
Sincerely,
*** ***

Thank you for contacting us regarding your reservation with the *** *** *** ***n for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand you requested a refund of your reservation
We have reviewed your reservation in our system and confirmed that you selected a reservation in which the room type was not guaranteedPrior to purchase we indicated on your contact that all rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteedWe apologize if the hotel was unable to provide your preferred room type; however, due to the restrictions associated with your reservation, we are unable to offer any refund We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

Dear Mr* *** Thank you for contacting us regarding your reservation at the *** ** ** *** Grand Vacations booked under Trip Number 1***.We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your patience
while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we have a resolution.We look forward to resolving your issue.Sincerely,*** ***Executive Offices Event: Notes Added

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

From: *** *** [*** Sent: Friday, November 18, 10:AM To: *** Subject: Re: ID * *** *** *** Please note I just received a notice indicating the following: Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” I would just like to indicate that I am satisfied with the outcome This was the first email I had received from the Revdex.com so had not logged on to see that it was satisfied I apologize and appreciate the help Sincerely, *** ***

I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respondThe consumer is disputing the airfare/exchange fees associated
with his Published Price airline ticket purchase with *** Airlines
Please note that the consumer’s
transaction was between him and the airline, which is the merchant of record
and charged the consumer’s credit card account for the airline ticket
purchasePlease note that the ticket prices are governed by the airlines
directlyThe fare rules associated with the consumer’s ticket determine
whether it can be refunded or exchangedSince these rules are governed by
the airline, the consumer may contact them directly at *** for
record locator number *** and ticket number ***Attached hereto is a copy of the consumer’s contract page
authorizing the non-refundable, non-changeable terms and conditions of the selected
reservationI
appreciate the opportunity to clarify
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Thu Nov
20:45:EST
Trip Summary for *** *** ***
Name
must match photo IDPlease verify spelling and edit name
if necessary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cashEnter
an offer and we will see if an airline accepts your offer
Total charges, including taxes and fees,are displayed on the following
page
Preview Offer
Departing Flight Information - Monday, December 29,
Flight ***
2h 59m, mi
From*** * *** *** *** ***
*** *** *** **
Departs: 11:AM
To*** *** *** *** ***
*** **
Arrives: 1:PM
AircraftBoeing 737-(Jet)
Economy/Coach Class
Returning Flight Information - Friday, January 2,
Flight
2h 35m, mi
From*** *** *** *** ***
*** **
Departs: 7:AM
To*** * *** *** *** ***
*** *** *** **
Arrives: 10:AM
AircraftBoeing 737-(Jet)
Economy/Coach Class
Passenger
and Ticket Information
*** *** ***Seat Preference
Flight 244: Window Seat Requested
Flight 243: Window Seat Requested
Ticket Type:Electronic
Summary of Charges
Airline Ticket Cost:
$per ticket
Add Trip
Protection
Trip Protection
is a smart decision!
See Details
Airline Ticket Taxes & Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Change
penalties/restrictions applyPlease read the important fare rules and restrictions
•
Fares are not guaranteed until
purchased
•
If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservationNo refunds will be granted for the unused
portion of your trip
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-in
Initial Here:
**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Hello. Please see the response below that we have sent to our customer. Thanks. Dear Ms***, Thank you for taking the time to contact us regarding the rental car portion of your reservation with *** *** *** under Trip Number ***. I am writing to
let you know that we have received your Revdex.com complaint in our Executive OfficesPlease accept our apology for the frustrations that you have encountered with this booking. I understand the confusion; however, the cancellation options were only applicable to your flightsDuring the booking process, we indicated that the rental car portion of your reservation is non-refundable, non-transferable, and non-changeable even if the car is not usedSince we value your business, we have decided to make a one-time exception to refund your rental car reservationThe refund for USD was issued today, December 13, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time. I hope you have a wonderful day. Sincerely, Nico T***Executive Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ** I checked *** for the four star hotel deal and found it was goneOnly the following deal is still available.***Deluxe 4-star boutique hotel in Center Strip area | 70% Room, Adults, Children Wed, Aug - Thu, Aug Free parking, Resort, Pet friendly, Boutique hotel, Casino, Fitness center, Pool(s), Restaurant(s), Business center see more This hotel's location earned it a 4.5/guest rating$per night x night x room $$Hotwire total due today (USD) $Estimated resort fee due at hotel $Trip total (USD) $I made two calls immediately after booking and talked with three people including a senior Customer RepresentativeThey did not cancel my order, which prevented me to take that deal. Even current deal is better than the priceline deal ($+ extra $for two kids=$86)I'd like Priceline compensate me. Thanks, ***

According
to the consumer, Priceline unjustly canceled her return reservation, and therefore
the consumer requests a refund
Consumer’s Desired
Settlement:
I
believe Priceline unjustly cancelled my return flight and should refund half of
the amount of the ticketI am asking for $is refunded
Our record indicates that the consumer did not travel as
booked on the outbound flight, and therefore the airline, (and not Priceline), considered
the passenger a no-show, and cancelled the return flight
The consumer’s contract page discloses the following
important information:
Important Information
Once
confirmed, airline change penalties and restrictions applySee your airline’s
full fare rules here
You must fly on the flights assigned to
you
Your airline
tickets are non-refundable and non-changeable
Airline
tickets are non-transferrableName changes or adjustments are not allowed once
purchased
I apologize for any inconvenience experienced by
the consumer and appreciate the opportunity to address this issue
Sincerely,
N D***
Executive Offices

*** *** ***, I am writing you today regarding your hotel reservation at the *** *** *** Financial District under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your
request for a refund due to issues with the accommodation at the hotel during your stayWe contacted the *** *** *** Financial District and confirmed that they agreed to refund one out of the three nights of your reservationHowever, our records indicate that you have initiated a dispute with your credit card companyWe are unable to process any refunds until we determine the outcome of your dispute, and it does not close until April 3, Please feel free to contact us after that time so we could check if we can go ahead and process the one night refund I hope you have a wonderful day Sincerely, *** *** Executive Offices

Dear Ms***
Thank you for taking the time to contact us regarding
your airline reservation with *** Air Lines for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe
understand that you
are requesting to cancel the reservation for a full refund and state that you were unaware of the accepted status of your reservation
We apologize for any inconvenience you experienced with this
reservation; howeverAfter careful review
of your record, we verified that no error occurred during the booking process
Your reservation was accepted seconds after submitting your requestAdditionally, within seconds, a confirmation email was also sent to the email address provided. The reservation, as stipulated on your contract, is
restrictedIt cannot be changed, cancelled or refunded
We are sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
Berna A***
Executive Offices

Dear *** ***,
Thank you for taking the time to contact us regarding your hotel reservation with the *** * ***n - West under Request Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand your request to be refunded for the reservation since it was booked for the incorrect dates
We have reviewed your concern, and our records indicate you agreed to book the reservation for check in on August 16, and check out on August 17, We also verified that you agreed to the following cancellation policy that was displayed prior to booking:
For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount
We have sent a separate email that contains a copy of your contract page for your reviewThis page was displayed to you prior to booking the reservation, and it outlined the terms and conditions, as well as the dates associated to your reservation
We have contacted the hotel, and they verified that you did not use the reservation, However, they are unable to issue a refund since you purchased a prepaid non-refundable rate
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Nico T***
Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** * *** ** *or Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the
inconvenienceWe understand you are requesting for a cancellation and a refund of your reservation because your reservation does not include water park passes/wrist bandsWe reviewed your reservation and verified your reservation is restrictedThe water park passes/wrist bands were not guaranteed or included prior to purchaseYour credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rateWe apologize, your reservation cannot be changed, canceled or refundedThank you for your time and we hope you find this information helpfulSincerely, *** ***
*** ***

I understand that you are requesting for a refund on this reservationThe confirmation e-mail we sent you states the check in time as well as the cancellation policy of the hotelThis is what you agreed on upon purchaseAs a gesture of goodwill, I have refunded $back to the original card
usedWe process the refund in our system within one business day however, posting will depend on your bank. I understand that you are not happy about this experience and we appreciate your time for sharing your feedback with usWe look forward to serving you again under more favorable circumstances. Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: We contacted hotel and profound about error not realizing this would only accommodate peopleWe contacted hotel to let them know we were not coming that nightWe were not a no show
Sincerely,
*** ***

Good Afternoon, Booking.com and Priceline.com are both part of the Priceline GroupHowever, we are separate companiesIf you made a reservation directly on booking.com then Priceline.com would not have access to your reservationYou would need to follow up directly with Booking.comOr, you
can file a Revdex.com complaint under Booking.com. Regards,Executive Offices

*** *** ***
*
Thank you for taking the time to contact us regarding your
vacation package for Trip Number ***
We are writing to let you know that we received your RevDex.com concern in our Executive Offices
We understand your concern about the status of your refundWe
researched your issue again with your airlineWe verified that the airline has
processed a refund and that you can expect it to take place within to
billing cyclesThe refund amount is determined by the airline and we
apologize; however, we are not privy to the informationFor further questions
about the details of your refund, please contact *** *** ** ***
We apologize for the inconvenience and we thank you for your
time
Sincerely,
F* ***
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respondThe customer states that the hotel
has advised that their pool is currently unavailable
since December and therefore the consumer requests a full refund Priceline contacted
the consumer to offer the option to cancel the reservation for a full refund,
or receive a 20% refund and keep the reservationThe consumer chose to keep
the reservation and receive a 20% refundI apologize for any inconvenience
experienced by the consumer and thank you for getting in touch
Sincerely,
N
D***
Executive Services