Stahl Construction Company

Revdex.com, Inc
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
When selecting an Express Deals reservation, the consumer is
provided with the amenities offered prior to
purchase
In this case, the
consumer selected a reservation offering the following amenities
Amenities: Internet, Swimming Pool,
Restaurant, Business Center, Gym/Spa
Attached hereto, is a copy of the consumer’s contract page listing
the amenities offered for the selected reservationFree parking for the Manhattan
Central Park South hotel request is not an amenity listed or offered for the selected
reservation
We thank you for the
opportunity to clarify
Sincerely,
** ***
Priceline.com
?Express Deals
3-Star hotel in the *** *** *** Area
Amenities: Internet,
Swimming Pool, Restaurant, Business Center, Gym/Spa
Guest Score: 7+
Check In: Fri, Apr 17,
Check Out: Sat, Apr 18,
Rooms: room for night
Room Rate: $per
room/night
Taxes & Fees: $
Discount: ($5.75)
Room Total: $$
Promo code applied: SPRING
Guest Info (Room 1)
Christopher
IMPORTANT INFO PAGE
T axes and Fees
Amount:$
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds
are not allowed
TERMS AND CONDITIONS PAGE
View taxes, f ees & cancellation
policy ?
continue
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
We want you to love your hotelSo please read this important
stuff
All rooms will accommodate up to peopleRequests for bed
types (King, Queen,
Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed che
date onlyIf you do
not cheon the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund
The hotel that is booked may or may not be one that you have
seen during a hotel
search on pricelineAny sorting or filtering options previously
used will not apply to
this request
The reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stayRooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowedIf your request is
not accepted, your credit
card will not be chargedPrices are not guaranteed until
purchase is complete
I have read, accept, and agree to abide by priceline.com's terms
and conditions and privacy
policy
Initial Here to Accept **

Please see our response to our customer Thanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** *** *** *** *** *** We are writing to let you know that we received your RevDex.com concern in our Executive OfficesAs we understand, you expected to pay for this reservation in Canadian dollars (***. We apologize for any inconvenience regarding your hotel chargeOn our website, charges are made in the currency that was quoted on your Contract Page which was *** Currently, our website defaults to USD and the currency must be manually changed to CAD on the upper right-hand corner where there is a currency selection dropdownWhen selected, a pwill show and the entire page will repaint all quoted amounts in *** Prior to purchase, you were asked to review your Contract Page where the total amount charged by Priceline were shownThis page allowed you to review all the information you had enteredIn addition, it stated the conditions regarding the products and services reserved through usWe are sorry that we are unable to offer a compensation per your requestWe confirmed that your Contract Page has the information that, "All prices are in USD." For your reference, a copy of your contract page has been sent in a separate email, and for your future reference, our communication has been documented. We are sorry that we did not provide you the answers you were looking for and thank you for your time. Sincerely, *** ***Executive Offices

From: O*** *** ***] Sent: Wednesday, July 06, 9:PMTo: *** *** ***
*** *** ***I HAD BEEN A VERY LOYAL AND VALUE COSTUMER TO PRICELINES TO THE LAST FEW YEARS, THE REQUEST THEY ASKING ME IS VERY COMPLEX, BECAUSE I HAVE LITTLE ACCESS TO GET THE DOCUMENTS THEY ASKING FORIT WILL TAKE ME TO EXPEND MORE MONEY TO GET IT.IT IS REAL SAD THAT THEY ARE WILLING TO LOSE A COSTUMER FOR THIS TYPE OF REQUIRMENTSTHOSE DOCUMENTS TAKE TIME AND EFFORT TO GET IT, ESPECIALLY OUT OF THE COUNTRY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I never agreed nor initialed on the page indicating the price charged. I agreed only to the terms of $per dayI only submitted my credit card information and only initialed on the page stating the price details of $a dayNever did I initial, agree, or input my payment information on the page agreeing to $a dayIf the business claims otherwise I would like the page uploaded for viewing to provide proof. Sincerely,
*** ***

In order to locate the referenced
reservation and review this matter, please provide the digit Priceline request
number, as well as the email address that was provided at the time of purchase
Thank you,
N D***
Executive Offices

*** *** ***
We are contacting you today regarding your reservation at
the Ramada Inn & Suites Sea-tac booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we
understand, you
would like to have a hotel with free airport shuttleWe apologize for any
inconvenience this may have caused
We have reviewed this concern and verified that free
airport shuttle was not guaranteed for your reservationHowever, we contacted
the hotel and Alicia, Front Desk representative, advised that the hotel have a
hour free airport shuttle serviceIf you need further information, please
contact the hotel directly at (206) 277-
We apologize for any inconvenience this may have caused
and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Dear Mr***,
Thank you for taking the time to send us an e-mail
We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you received overdraft fees because of a charge and authorization on your account
We apologize for any
inconvenienceIn order to verify the overdraft fees, we would need you to contact our customer care department so they can contact your bank to verify the informationOur customer care department can be reached at: ###-###-####
Thank you for emailingI appreciate your patience while we continue to work to resolve your issue
Sincerely,
Teddi C***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** County for Trip Number
***
I am writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this hotel
reservation
As a one-time exception, a refund request of $was
submitted to our management team for review and if approved, the refund will be
processed to the card you used to submit your requestThis process can take up
to
daysOnce the refund is approved, we will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you
do not see it in your account within a few days
We are sorry we did not provide you the answers you were
looking for and I hope you find this information helpful.
Sincerely,
Jenn H***
Executive Offices

I
am in receipt of the consumer’s refund request for an airline ticket purchase,
and understand that the passenger did not have the required documents for travel,
and therefore denied boarding by the airline
The consumer states:
“When we got to the airport
unfortunately we could not get on the
flight because my daughter's passport was expired.”
Please note that it is the sole responsibility of
each passenger to secure and present the required valid documentation For further information regarding
documentation requirements, visit ***
Priceline.com discloses the following travel
information:
If you are
traveling outside the U.S., all passengers will need a valid passport, and you
may also need to show additional documentation at your destination and/or in
connecting countriesFor information about passport requirements, please visit
the *** *** ** *** website *** It is your responsibility to meet entry
requirements for the countries you are traveling to or connecting throughEach
passenger must have the proper documents for entry/re-entry into a country
(i.ecorrect ***, valid passport)Requirements vary, based on the
passenger's citizenship and country of residenceFor international one-way
travel, you may also be required to show proof of return travel or onward
travelPlease check these sites for more information: *** and ***
In conclusion, ultimately all issues
concerning denied boarding issues must be addressed directly with, and borne by
the airline in question
Thank you for the opportunity to clarify
Sincerely,
* ***
priceline.com
This contract for request number *** was originally initialled on Tue Mar
21:36:EDT
Your Trip Summary
Names must match photo IDPlease
verify spelling and edit names
if necessary
*** * *** ***
*** * * ***
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cashEnter
an offer and we will see if an airline accepts your offer
Total charges, including taxes and fees,are displayed on the following
page
Preview Offer
Departing Flight Information - Thursday, April 2,
Flight ***
0h 55m, mi
From*** *** *** ***
*** *** **
Departs: 5:PM
To*** *** *** *** ***
*** ***
Arrives: 6:PM
AircraftBoeing (Jet)
Economy/Coach Class
Returning Flight Information - Sunday, April 5,
Flight ***
0h 55m, mi
From*** *** *** *** ***
*** ***
Departs: 6:PM
To*** *** *** ***
*** *** **
Arrives: 7:PM
AircraftBoeing (Jet)
Economy/Coach Class
Passenger
and Ticket Information
*** * *** ***Seat Preference
Flight ***: Aisle Seat Requested
Flight ***: Aisle Seat Requested
Meal Preference:
No Meal Preference
Ticket Type:Electronic
Franchesca H L
ArchackiSeat Preference
Flight ***: Window Seat Requested
Flight ***: Window Seat Requested
Meal Preference:
No Meal Preference
Ticket Type:Electronic
Summary of Charges
Airline Ticket Cost:
$per ticket
Add Trip
Protection
Trip Protection
is a smart decision!
See Details
Airline Ticket Taxes & Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Ticket is
non-refundable and changes are not
permittedPlease read the important fare rules and restrictions
•
Fares are not guaranteed until
purchased
•
If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationNo refunds will be granted for the unused portion of your
trip
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-inIf you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries
*** ***
*
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

I
have received the consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceIt is the consumer’s responsibility to
review all details of the selected purchase, including the mapping disclosure,
prior to purchaseAttached hereto, is a screen shot of the website, with an enlargement
of *** *** * *** ***I am sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceAs noted on the attached contract page,
initialed and authorized by the consumer, when Priceline was unable to obtain
confirmation for his/her previous offer at a rate of $per day, Priceline
offered the option to purchase a rental car at a rate of $per day, and the
consumer agreed to this purchase offer; initialed the contract page disclosing
the $per day rate, and clicked the “Buy” buttonPrior to submitting the request, the consumer had the option to
modify or decline the offer however; the consumer clearly chose to accept the
$per day rateWe
are sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

HiPlease see the response below that we have sent to our customer. Thanks. *** *** ***
*We are contacting you today regarding to your airline ticket booked under Trip Number *** We are writing to let you know that we have received your Revdex.com
concern in our Executive OfficesAs we understand, you would like to be refunded in full for the reservation. We reviewed your reservation and verified that your airline ticket is truly non refundableWe contacted *** Airlines and we were advised that you can travel beyond January 20, for as long as the ticket will be exchanged prior to that dateYour new travel can go as far as December 6, 2017, but the travel must be completed by then. Please be advised that all fees will apply including the *** change fee, *** Priceline service fee and any possible fare differenceWe apologize; however, we are unable to refund your reservation. If you would like to apply the value of your ticket to a new flight, don't forget to call us before January 20, because no changes will be allowed after this time. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

I have
received the consumer’s additional comments.
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionWe have carefully researched to find that this hotel has a guest
satisfaction rating of 8.7/and does meet our expectations for the star
rating selected on our websiteOur competitors also rate this hotel as
follows:
*** * *** ***
*** * *** ***
*** * *** ***
*** * *** ***
The hotel advised that the guests were upgraded to a King
room at no additional upgrade feeI am sorry that we are unable to assist the consumer any further
in this situation
Sincerely,
ND***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** ***
* Thank you for taking the time to contact us regarding *** *** reservation at the Comfort Inn London for Trip Number 1*** We are writing to let you know we received your Revdex.com complaint in our Executive Offices We understand you are
requesting for a refund of the difference because you intended to book your reservation in Canadian Dollars (CAD)Please note that purchases are transacted in the currency chosen and displayed during the request processYou will be able to select your preferred currency during the booking process via a drop down list located in the upper right hand cornerWe reviewed your request and confirmed the currency selected and confirmed prior to purchase was United States Dollars (USD)In circumstances, we are unable to issue a refund of the differenceAs a one time exception to the policy, we would like to offer you a refund of USDThe difference was based on the exchange rate at the time of booking, Kindly confirm if you would like us to proceed with your refund Thank you for the opportunity to assist you and we hope you find this information helpful Sincerely,
*** ***
*** ***

Complaint: ***
I am rejecting this response because: The carrier involved refunded the air travel in the first week of August after we brought the booking error to their attentionThe agents at Priceline and the Revdex.com of Connecticut have been unhelpful with this problemThe credit card issuer agreed by phone today to reverse the transaction and take the merchant to task for bad business practicesNew travel arrangements are now in place through another agencyWe will not be doing business with Priceline in the future
Sincerely,
Bh H***

I am writing you today regarding your hotel reservation at the *** *** * *** *** under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand that you were under the impression that you
selected a rate that is payable at check inWe are sorry for any confusion; however, our records indicate that you selected a rate that stated that full pre-payment is required upon bookingI also see in our records that we forwarded the full refund to your financial institution on September 14, If you do not see the refund to your form of payment until now, please contact your bank directly to inquire about their processing time I hope you have a wonderful day Sincerely, *** *** Executive Offices

Issue: - The customer, *** *** stated he placed a hotel reservation on March 1, with a booking.com agent and was advised he would not be charge until a month out from the check in dateHowever, the customer was charged upon the completion of the bookingThe customer is
requesting to cancel the reservation for a full refund. Resolution: - The customer concerns were escalated to *** for further assistance - *** contacted the guest and reiterated the booking conditions they selected and payment policy as wellOriginal property decided not to refund this guest and stick to the booking conditions this guest selected - No free cancellation is possibleBooking.com will not be able to refund this guest USDdue to non-refundable conditions Sincerely, *** *** Executive Offices