Stahl Construction Company

Complaint: ***
The 11-digit itinerary is ***
Sincerely,
*** ***

*** *** ***
Thank you for taking the time to contact us regarding
your airline reservation under Trip Num*** ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive OfficesI understand your
request to cancel
the reservation
We work really hard to avoid any confusion when customers
use our websiteIn order to book a reservation, we require that you review
your reservation details, including the terms and conditions prior to entering
your billing informationIn this instance, our records show that the information
was reviewed and the request was processedYour reservation is restricted; it
is non-refundable and non-transferable
When we found an airline partner willing to accept the
rate, we immediately charged your card to secure your reservationOur airline
partner accepted the rate on the condition that your reservation would not be
changed or cancelledFor your reference, a copy of your contract page has been
sent in a separate email
We further reviewed your request and have decided to make
a one-time exception to refund your reservation less the USD processing
fee
The refund for USD was issued today, August 18,
Your refund will be processed through our system within one business day
If you need to check the status of your refund after a few business days,
please contact your bank directly to inquire about their processing time
I hope you have a wonderful day
Sincerely,
*** ***
Executive Offices

Issue: - The customer, *** *** stated he placed a hotel reservation on March 1, with a booking.com agent and was advised he would not be charge until a month out from the check in dateHowever, the customer was charged upon the completion of the bookingThe customer is
requesting to cancel the reservation for a full refund. Resolution: - The customer concerns were escalated to *** for further assistance - *** contacted the guest and reiterated the booking conditions they selected and payment policy as wellOriginal property decided not to refund this guest and stick to the booking conditions this guest selected - No free cancellation is possibleBooking.com will not be able to refund this guest USDdue to non-refundable conditions Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: It is not a response to resolve the issue, simply a request for more informationThe information requested was sent to the business on 11/27/I have not received a response with a proposed resolution from the business, but would be happy to continue the conversation with them
Sincerely,
*** ***

Dear Ms***,
I am writing to let you know
that we have received your Revdex.com concern in our Executive
Offices regarding your airline reservation for Trip Number ***, and
understand that the passenger's last name on the ticket is incorrectOur
record
indicates that this matter was already resolved when our Air Travel
Services representative contacted the airline on your behalf and the a fee in
the amount of $was charged for these changes
We thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear Ms***,
We contacting you today regarding your reservation at the *** *** *** *** Charleston booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesI understand your concern
regarding the authorization that was previously placed on your account
As part of the request process, we authorize your card to verify that you have enough funds to cover the cost of your reservationYour bank might advise you that this is a pending transactions; however, it is authorization, and it should automatically drop off when the charge is processed to your accountAn authorization is not a charge, so it will not appear on your monthly statementYou will only be charged for your requests that are acceptedI apologize; however, we have no control over the bank's process regarding authorizations
As a gesture of goodwill, I submitted a refund request in the amount of
$for your reservationThe refund request will be reviewed by our management team and if approved, it may take 7- business days to be processedI also sent a separate email that contains a coupon to be used on a future priceline.com Hotel Express DealThe coupon will provide a discount of 5% on your next reservationThe rules and restrictions are included on the email
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Good day! I wanted to let you know that we have escalated your issue to our airline partner, *** ***After reviewing your case with them, they have agreed to process the refund for *** ***Refund will be process by *** *** directly and may take few days to appear back to
your accountThank you for your patience while we were working on this matterWe are looking forward to serving all your travel needsSincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation at the *** *** Hotel Ltd for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We would like to let you know that we thoroughly reviewed your concern and found no record about the hotel approving a refund in the event they receive a cancellation notification from usWe apologize; however, your reservation remains restrictedIt cannot be changed, cancelled or refunded I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, *** *** Executive Offices

Dear *** ***,
We are contacting you today regarding your reservation with *** Rent-A-Car booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you
canceled your reservation and you would like to get the refund of the Collision Damage Insurance that you purchased
We checked your reservation and verified that the $Collision Damage Insurance was processed in our system last Wednesday, January 13, The refund will be processed back to the same card that was used to place the request which is the *** card ending in ***Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Complaint: ***
I am rejecting this response because:I am very confused. The business responded and said they would offer a creditI was waiting for this to happen and it did notNow my claim is closed? I didn't have a chance to resolve, nor did business resolve issuePlus, their solution is not what I asked for so I was not satisfied with what they offered (which I should add they did not do)Thank-you, *** *** *** ***
*** *** ***

In order to properly review the consumer's claim, the following was sent to the consumer requesting additional information. Dear ***,Thank you for taking the time to contact us regarding your
reservation at the *** *** *** Hotel for Request
Number
***.We understand that you have purchased a rate that
include free breakfast; however, it was not provided by the hotelWe truly
apologize for the inconvenience it caused youKindly send us a copy of the
hotel receipt showing the charges you incurred for the breakfast for us to
determine if a refund can be offeredWhile waiting for the said receipt, we
will also investigate this case further with your confirmed hotelAs for the
receipt, you may fax it to *** or you may email the information in a
*** or *** file, not larger than megabytes to
***.We apologize for the inconvenience and hope
to hear from you soon.Sincerely,*** *** **Customer
Relations Specialist

According to the consumer, she purchased trip insurance and
expected to receive a refund for a non-refundable purchase due to a change in
plans
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
12.0pt">
Desired
Settlement:
"I wish to either get a refund for my tickets I
have purchased or change my dates to the desired date for no extra charge!"
Priceline tells consumers that Trip Protection does not protect you in the event of unforeseen
business or personal obligations, changes in your travel plans after your offer
is accepted or dissatisfaction with your itinerary
100% Trip
Cancellation and Trip Interruption Protection reimburses
for cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss, natural disaster at
departure or destination city or other specified events
View
Description of Coverage
[redacted] Trip Protection Description of Coverage
can be found on the FAQ section of the priceline.com website as well as the
consumer's contract pagehttp://www.priceline.com/vacations/Lang/en-us/InfoCtr/Travel_TI_BC_Coverage....⇄ About Your Travel Insurance - If you have questions or concerns
regarding Travel Insurance for this trip please email [redacted] or call toll-free
###-###-#### (###-###-#### for international callers)
·
To request claim forms,
please visit [redacted]You may also email or call [redacted] using the contact
information aboveIf emailing, please include your Request Number, your name,
your address, your phone number, and the type of claim form you need (e.gTrip
Cancellation)
Important Information
Once confirmed, airline change penalties and restrictions
applyMost tickets are non-refundableSee your airline's full fare rules
·
Airline tickets are non-transferrableName changes or
adjustments are not allowed once purchased
·
Meal and seat preferences are not guaranteed
·
Fares are not guaranteed until purchaseAirfares and flight
availability are not guaranteed until purchased
·
You will be issued Electronic ticketsRemember to bring a valid
government-issued photo ID with you to check-in
·
You added Trip ProtectionView Description of Coverage,
which includes full terms and conditions
Initial Here: **
I agree to this purchase of $I have read, accept
and agree to abide by Priceline.com's terms and conditions, and privacy policy

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond
","sans-serif">Upon hotel
room check-in/out the hotel representative
provided the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public
Priceline.com
is a travel agent and as such, makes hotel room rates available on behalf of
the hotelsJust like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitiveWe strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability
I apologize
if the consumer is disappointed with the difference in rates; however,
Priceline will not be able to offer a refund for the difference in rates
Again, thank
you for the opportunity to clarify
Sincerely,
N
D'A[redacted]
priceline.comDear [redacted] Thank you for taking the time to contact us regarding
your reservation at the [redacted] Venture Inn for Trip Number
[redacted] We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand that you were shown a receipt showing a
lower rate that what you had paid onlineYour hotel?s front desk should not
have shown you our rateIt is a specially negotiated rate with the hotel that
is normally not available to the general publicWe receive these rates because
of the volume of rooms we sell on our site, and we still try to price them very
competitivelyRest assured that your concern is noted so we can avoid the same
issue from happening in the futureWe apologize; however, we cannot refund the
difference in rates. We are sorry we did not provide you the answer that you
are looking for and we thank you for your time. Sincerely, Frich A[redacted]
Executive Offices

",sans-serif">From: me [redacted]]
Sent: Monday, September 05, 8:PM
To: Revdex.com
Subject: Re: You have a New Message from Revdex.com Serving Connecticut
Regarding Complaint [redacted]
Thanks for your quick responseI was contacted by priceline.com
today September 5, 2016 and my vacation package issue has been resolvedI
couldn't have gotten better and faster assistanceThanksThis claim can be
closedI accept the company--priceline.com offer
Thanks [redacted]r
[redacted]

On
behalf of the consumer, we have requested
","sans-serif">a refund
from [redacted]s for the unused portion of the passenger's airline ticket
We will provide
a reply to the consumer once we receive a response from [redacted]

Dear Mr. Miles,   Thank you for replying to our previous email regarding your hotel reservation. We wanted to let you know that we understand your frustration and we are saddened to read you rebuttal letter. We noticed that you initiated a chargeback with us on June 30th. While this does seem a long time ago, chargeback processes typically take up to 45 days for each party. That means that Priceline has 45 days to work and respond to the concern as does your bank processor. The corporate team received your case once more, and decided that we would like to process a full refund back to your credit card for this reservation. The refund would be in the total amount of $318.87. However, since a Chargeback was initiated, we would need to wait until Monday September 19th at the earliest to hear back from your bank processor on the status of your chargeback. If you would like to call your processor and withdraw the chargeback, that will cease the process and we would be able to process a refund back to your card for the amount of $318.87. If you would like to go this route, please reply to let us know so we can monitor when the chargeback is dropped and we can initiate the refund. If you would rather wait until we receive a response from your bank processor, please reply to let us know this as well. We look forward to your response and thank you for your patience.   Sincerely,   Melissa B Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they refund the money after their review. I sent them the information they need to start the process. I attached my response to Priceline below. Thank you for your help. 
Sincerely,
[redacted] Thank you for taking the time to correct your business practice. The address below is my correct address. [redacted] [redacted] 
[redacted]Again I am glad you took the time as I did not get such care from your staff.                                 Thank you,                                         [redacted]

Complaint: [redacted]
We are rejecting Priceline's response becausea)    We believe that on a small [redacted] or mini laptop, it is very easy for Priceline's Page to revert back to the same drop off location as the pick up location.?defaulting back .  Mistakes are not made in favour of consumers.    This is nothing to do with the consumers signature as their letter implied, but rather the Priceline Page.The Page should NOT DEFAULT to  the same car drop off location as pick up.  As you can see by the attached, below.  We had every intention of renting a car at [redacted] Airport -  with a different drop off.Priceline needs to reevaluate the webpage,   and at some point,  value some of their return customers.    Given that we contacted Pricelines customer service within hours of the reservation.We can only hope that if Priceline do not back down and understand this simple default error,   that future consumers and media will have access to this complaint and be able to review the hard line they are taking with seniors.b)  this is the same automated email reply sent to us by priceline - before we contacted Revdex.com. Priceline have made no effort to review or engage in any dialogue, but rather have returned the same standard letter by the same person.Name:
[redacted]





Phone:
[redacted]



















Pick-up Location:
[redacted]





Drop-off Location:
[redacted]



















Pick-up Date/Time:
Friday, May 22, 7:00 PM





Drop-off Date/Time:
Sunday, May 24, 2:00 PM



















Vehicle Type:
Compact





Features:
Unlimited Mileage,
Air Conditioning,
Automatic

Sincerely,
[redacted]

From: [redacted] [mailto:[redacted]] Sent: Monday, April 06, 2015 10:36 AM To: [redacted] Subject: Complaint ID [redacted] - Resolved   Dear Sir/Maddam,   I am writing to let you know that the Complaint ID [redacted], has been resolved by Priceline (with a happy result for me).   Please let me know if I have to do something else.   Best regards.