Stahl Construction Company

Please see the response we have sent to our customer below.Dear Mr. [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] & [redacted]s for Trip Number [redacted] I am writing to let you know that we have received your Better...

Business Bureau concern in our Executive Offices. We understand that you have issues with this hotel reservation. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The [redacted] & [redacted] is within the [redacted]s East Area that you have selected/requested during the booking process and it is not possible to select the exact location of the hotel within the Area. Please note that the hotel that is booked may or may not be one that you have seen during a hotel search on Priceline. Any sorting or filtering options previously used will not apply to this request. All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.  In addition, the [redacted] & [redacted] verified that they have accommodated your request and you stayed in a room with 2 beds. Therefore, we are unable to process a refund for this reservation.  We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful. Sincerely, [redacted]Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Sir/Madam, Thank you for your follow up action. The company has refunded me and the case is now resolved. Your effort...

is much appreciated. Thank you. [redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation with
[redacted] Corporation booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting...

a
refund for the difference in rates you were able to find elsewhere.
 
We advise customers on the website that in order to
qualify for the Best Price Guarantee, the rental car has to be same rental Car
Company, car type, rental location, pick-up and drop-off dates and times. Since
the lower rate you found was with a different partner, your reservation did not
qualify for a refund in the different rates. We confirmed the reservation you
have with Hertz saved you $211.64 USD or 61.79%. We are sorry if you are
unhappy with the total charges; however, your reservation is non-changeable,
non-refundable and non-transferable.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are contacting you today regarding your reservation at the [redacted]/Northwest booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your reservation...

was accidentally booked for the wrong date and you need to cancel.   I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation.   The reservation that you purchased is truly non-refundable. The cancellation policy was provided on your contract page prior to booking. As a gesture of goodwill, we contacted the hotel to request for exception and they agreed to cancel your reservation. We have canceled your reservation and processed a full refund in the amount of 99.27 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Thank you for taking the time to contact us regarding your experience.     We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We are truly sorry if you are experiencing the same issues when booking reservations online. Our system may experience occasional time lags which is caused by our partners having delays in updating their inventory. We made sure that your feedback is documented for future references. We apologize if you are dissatisfied with our service. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because the cancellation policy was not provided to me before booking the reservation. As I mentioned in my complaint, the  fine line printing about the "flexible cancellation" was pretty difficult to find. This policy can only be seen after clicking on a link. The details of the cancellation policy were only provided to me (by e-mail) after I booked the reservation online (at which time, it was too late to cancel the booking). Moreover, the flexible cancellation shouldn't have been an option listed as AVAILABLE after noon on Saturday, August 1st
(local hotel time). My reservation for trip number [redacted], for one night stay was submitted on 2015-08-01 16:06:58, four hours after the allowed cancellation period. There was no flexible cancellation option available at the time I made my reservation and according to your website there was one. Therefore I'm requesting a refund.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I don't think it's right or maybe even legal to make me pay for a service or product that I do not want or will not be using. This is not acceptable. I am requesting a full refund. 
Sincerely,
[redacted]

Dear [redacted]
Thank you for taking the time to contact us regarding
your airline ticket reservation for [redacted], with Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that...

you
are seeking a compensation as you inadvertently entered the name of the
passenger as what is showing on her driver's license because of what you saw
displayed during the booking process.
We apologize that we are unable to provide the
compensation you are requesting. During the booking process, we have provided
links with information on what name to be entered with an advice that,
"All International travelers will need a valid passport and you may also
need to show additional documentation at your destination and/or in connecting
countries." Therefore, it is necessary that the passenger's name on the
ticket has to reflect the name on the passport since the reservation you booked
is for an international flight.
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

Dear Ms[redacted]
 
Thank you for contacting us regarding your airline ticket
reservation
for Trip Number [redacted]
 
We are writing to let you know that we received your
RevDex.com concern in our Executive Offices. We are sorry to
learn that you...


had to cancel this reservation as the new schedule will
not coincide
with your plans.
 
As we understand, you are requesting for a refund of the
cancel fee that
was charged. The change to your reservation is a result
of your airline
modifying their schedule. As a travel agent, we have the
ability to
review alternate flight options or explore your airline?s
rules on
refunding your tickets. Since your carrier is the
merchant of record for
your ticket, all exchange and cancellation fees are
passed along to the
airline. As a travel agency, our only option is to abide
by the
airline-imposed fare rules. 
 
We have sent a refund request to the airline on your
behalf. We often
expect a longer turn around for airline refund requests.
However, we are
aware that they are doing their best to respond to all
refund requests
as soon as possible. Please be assured that we will
continuously follow
up your issue with the airline.
 
We apologize for any inconvenience and truly appreciate
your patience
while we resolve this issue for you.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

I am writing you today regarding your hotel reservation at the Extended Stay America - [redacted] Executive Park under Trip Number [redacted]. I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I am sorry if you are...

concerned about your upcoming hotel accommodations. However, we found that this hotel does meet our expectations for the star rating selected on our site. Our competitors also rate this hotel as follows: [redacted] 2 1/2 stars We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel. We care about your experience and the accommodations the hotel will provide. It is unfortunate the hotel could not meet your expectations. While placing your request, you agreed to accept any 2 1/2 star hotel within the area you selected. Your hotel does have a 2 1/2 star rating. All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our site. While you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property will meet your expectations. I checked our records and see that we have emailed you on July 21, 2017 advising that we can make a one-time exception to allow you to cancel the reservation for a full refund. We advised you to call us back prior to 10:00 AM (local hotel time) on July 22, 2017 to confirm if you want to complete the cancellation. We did not receive any response so we sent another email on July 22, 2017 advising that the offer was extended until 3:00 PM that day. However, we still did not receive any response from you. At this point, I regret to advise that since the offer has expired, we are unable to process any refunds. I know you expect a different answer; however, there are no other resolutions that we can offer. Sincerely,[redacted]Executive Offices

We are writing to let you know that we again received your Revdex.com concern in our Executive Offices as you are requesting for a full refund of the reservation. We again reviewed your issue to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence. Although we empathize with your situation, we are truly unable to assist you further in this matter. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Executive Offices

Hi.  While we regret the customer's disappointment, we have provided an accurate response in our original reply.  It is the consumer's responsibility to double check the accuracy of their purchase before they select the buy button.  We will not be following up further with this customer as there is no other option or response we can offer. Thanks.

I have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. The consumer selected and authorized the
purchase of a non-refundable purchase. I am sorry that the consumer’s selected
purchase is non-refundable and we are unable to assist the consumer any further
in this situation.
Sincerely,[redacted]priceline.com
This contract for request number [redacted] was
originally initialled on Fri Mar 20 08:54:17 EDT 2015

We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed
below and much more and much more for $36.00 per
person.
100% Trip Cancellation and Trip Interruption
Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and Personal Effects
reimburses for lost personal effects as well as checked baggage throughout your
trip.
$50,000 Emergency Evacuation coverage
pays for the cost of medical transportation to the nearest medical facility
and/or to your home in the event a serious medical situation requires an
evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident
Protection
24/7 Hour Live Travel Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.
We Found a Great Deal for You
$479
If you can return on Friday, April 3 we can get you tickets for $479 per ticket
including taxes and fees.
Departing Flight Information - Friday, March
27, 2015
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart
between 5am on tripdate through 2am next dayJet Aircraft
Returning Flight
Information - Friday, April 3, 2015
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart
between 5am on tripdate through 2am next dayJet Aircraft
Passenger Information
Keriesha
Mcconnell
Summary of Charges
Airline
Ticket Offer with Taxes & Airline Fees:
$472.18 per
ticket
Airline
Ticket Agent Fees:
$7.45 per
ticket
Airline Ticket Trip
Protection:
$0.00 Declined+ Add
now Recommended!
Number of Tickets:
1
Airline Ticket Delivery:
$0.00 (Electronic
Ticket)
Airfare Subtotal:
$479.63
Total Trip Cost: (All prices are
in US dollars)
$479.63
Baggage fees are not included in your trip
cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.•Your tickets will be round-trip, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you. Upgrades and
standbys are not available and if any part of the ticket is unused it has no
value after ticketed departure time.•Name Your Own Price tickets issued through Priceline are not eligible for
frequent flyer miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection against
overbookings and baggage loss.•If we find an airline that accepts your price, we'll immediately purchase
your tickets using the payment information you provided.•You will be issued electronic tickets. Remember to bring a valid
government-issued photo ID with you to check-in.
Photo ID must match the passenger name provided. If you are traveling outside
the U.S., all travelers will need a valid
passport and you may also need to show additional
documentation at your destination and/or in connecting
countries.Once you click
"Buy My Tickets Now" below, we'll immediately purchase your tickets using the
payment information you provided to us. In most cases, your complete flight
itinerary will be ready for you in seconds. Remember, these tickets cannot
be cancelled, transferred or changed.
[redacted]
** I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy
policy. Please note:
If you are ready to purchase, please select "Buy My Tickets Now". Due to
constantly changing airline inventory, ticket availability is not guaranteed.
You will be charged only upon a successful booking.

Thank you for your patience while we research your issue. As per cancellation policy, your reservation is truly non-refundable. However, as a gesture of goodwill, we processed a refund for your reservation. We processed a full refund of 3065.55 USD back to the same card that was used to place...

the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely, Executive Offices

Dear [redacted]
Thank you for contacting us regarding your reservation
with [redacted] Rent a Car booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund for your...

rental car reservation. When customers select to purchase
Collision Damage Insurance, we provide a link to "See additional
information". In that link, we advise that Cancellations with 100% refund
will be permitted for Collision Damage Coverage up until the pickup time you
requested in your rental car reservation. We are sorry if you no longer need
your reservation booked; however, your request is non-changeable,
non-refundable and non-transferable.
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
Sincerely,
Teddi C[redacted]
Executive Offices
Attached hereto,
is a copy of the consumer’s initialed contract page authorizing the terms and
conditions of the purchase.
This checkout page for trip number
29498712260 was submitted on 2016-04-19 11:43:04







·      
4
·      
2

·      
AUTO
·      
AC
Unlimited Mileage
Economy Car with Unlimited Mileage

Pick-up: Joe Foss Field Airport (FSD) Sioux Falls
Drop-off: Joe Foss Field Airport (FSD) Sioux Falls
Pick-up Date & Time: Friday, April 22, 2016, 09:00 PM
Drop-off Date & Time: Monday, April 25, 2016, 12:30 PM
Rental Car Company: Total Charges
3 Days at: $20 /day



Total:$80.47

Add Collision Damage
Coverage
Get Collision Damage protection now! Purchasing at time of
booking is almost always less expensive than waiting to purchase coverage at
the counter. See additional
information
·       $35,000 in Primary Coverage so you won't need to file a
claim with your regular insurance
·       Includes cost of repairs for collision or damage to a
rental car
·       Allows for cancellation with 100% refund up until
requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.
Summary of Charges
Your Price Per Day:
$20 (per day)
Total Rental Days:
3
Subtotal:
$60
Taxes and Fees: (details)
$20.47
Collision Damage Coverage:
$33 (3 x $11.00)
Total Charges:
$113.47 $80.47
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup

25 and over
 
  under 25?







Security Deposit:




Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
 Credit
Card      Debit
Card




The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
 Proof of
round trip travel  Local
renter    




The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.








Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)

You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact
the rental car company to confirm availability.

1
Infant
Child Seat
For infants less than one year and under 20 lbs

0
Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

0
Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)

This
will be used by the rental car company to monitor flight delays.



What Airline are you Flying?


Your Flight Number:





Delta Airlines (DL)






Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·      
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·      

·      
If you purchase
collision damage coverage with this rental car reservation, you will be
charged now for the coverage. Cancellations with 100%
refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
·      
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged. If the Collision Damage Insurance is not
accepted for any reason, we will charge your form of payment only for the
cost of the car.
·      
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·      
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·      
You are
guaranteed a car from one of the following major rental car companies: [redacted],
Avis, Budget, Hertz, National or Sixt.
·      
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·      
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·      
Prices
are not guaranteed until booking is completed.
·      
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·      
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here:

I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Complaint: [redacted]
I am rejecting this response because:I cancelled the reservation on the Priceline site before the deadline to cancel without penalty (as per Priceline's definition at the time I purchased the reservation). I was assured that the reservation was cancelled while on the site and that everything was OK. I have no way to control what happens between Priceline and the Hotel and thus no responsibility for whether or not the reservation was cancelled by Priceline with the hotel. However  I know that I successfully cancelled it with Priceline according to Priceline's website.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. The
24-hour cancellation window for published price airline tickets only applies to
new reservations. Our records show that the consumer  booked the reservation on May 5, 2016. On June
7, 2016, u[on the consumer’s request, the ticket was exchange in accordance
with the fare rules of the airline ticket.  The next day, June 8, 2016, the consumer
requested to cancel the exchange that was made on the previous day. The fares
rules and restrictions of the selected purchase 
indicate that  the ticket is
non-refundable, if canceled. Therefore, we are unable to process a refund for
this reservation.  I am
sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
N. D’Angelo
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]