Stahl Construction Company

I have
received the consumer’s additional comments and am sorry that the consumer was unaware
that he/she selected a non-refundable reservation option.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. The consumer’s initialed contract page
provides the following disclosure regarding this matter labeled under Important
Information.
 
Important
Information
 
·       
The hotel that is
selected may or may not be one that you have seen during a hotel search on
priceline. Any sorting or filtering options previously used will not apply to
this Name Your Own Price request.
 
Rooms
purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed.
 
I am sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: the photo previously forwarded speaks for itself to any reasonable person. I have cancelled my priceline account & will simply exercise my options as a dissatisfied consumer to utilize their competitors going forward (staring this week w/ [redacted] actually)! my sincerest thanks to the Revdex.com for this service & I dont wish any further contact unless its advice on a full refund!!
Sincerely,
[redacted]











3/21/2016






Complaint

I booked a hotel in the marina area in San Diego. Instead I received a hotel right on their area border that is absolutely not on the Marina as advertised and is much further into the city far from the marina. I contacted Priceline to give them an opportunity to resolve this and they refused. The...

client service specialist I spoke with stated that I was not taking the resolution he was offering and I asked him specifically what resolution he was offering and he stated he had no resolution. How can someone state that I am refusing when you have no option? I am looking for someone to do the right thing instead of the deceptive practice they are continuing to follow







Desired Resolution

I want a room in the marina area as advertised. I am not trying to be difficult, I am looking for a reasonable resolution

Consumer Business Dialog

I am in receipt of the complaint initiated
by the above-mentioned consumer and appreciate the opportunity to respond.
 
Upon
review of this matter, a representative from our Executive Services team
contacted the consumer concerning the travel date discrepancy, and offered...

to
change the travel date to September 26th as requested by the
consumer, at no additional cost to the consumer. Priceline will absorb payment
for the $223.00 per passenger exchange fee.
 
We
apologize for any inconvenience experienced by the consumer, and thank you for
getting in touch about this matter. 
 
 
Sincerely,
 
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because: the company should reasses the shaded area for [redacted] as where this particular hotel is located there is no route to drive to [redacted] without hitting severe traffic. There should be other options that make your customersFeel like they are being treated fairly. Maybe not everyone especially new users who didn't understand your "too bad so sad policy" and your customer is always wrong motto wants to be treated badly because they didn't realize they were going to have their anniversary trip ruined because Priceline is a drone company who doesn't care about consumers. 
Sincerely,
[redacted]

Dear [redacted]
*
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are unhappy that...

you
were upgraded to a 4 star when you requested a 3.5 star.
 
We understand you are unhappy that the hotel you received
does not offer free parking or Internet, but we confirmed the only guaranteed
amenities we listed on your contract page were Pets Allowed, Fitness Center,
Guest Score 8/10 or Higher. We also advise on the contract page that if
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. We sent a copy
of the contract page to your email address for review. We are sorry if you are
unhappy with the hotel you received; however, your reservation is
non-changeable, non-refundable and non-transferable. 
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Teddi Cre[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: The agent the company assigned to this complaint has not provided any courtesy to the customer in response to a technical malfunction of their automated reservation system. They will also not permit the involved airline to correct the scheduling error directly. The details of this complaint were forwarded to the bank and card issuer for resolution.
Sincerely,.
[redacted]

According to the consumer, he/she did not authorize the purchase
of a hotel room reservation in the [redacted] - [redacted] area and
requests a change or refund. As noted on the attached contract page, the consumer
selected and authorized the following city areas of the [redacted]...

[redacted] region.          
·       
[redacted] - Ocean View
·       
[redacted]








 
 
 

Once the consumer selects his/her desired city area(s), and
provides all the details of the trip on our web site, we summarize the
consumer’s hotel room request, including the city area(s) selected, on what we
refer to as the Contract Page, (attached hereto). The consumer is then asked to
review the details/summary of the trip and initial the box at the end of the
summary to authorize the terms and conditions of the purchase, and confirm that
the travel details, including the selected city area(s) provided are accurate.
If the consumer’s offer summary shows a mistake, or incorrect city area(s), the
consumer can go back and change it before he/she clicks "Buy My Hotel Room
Now."
Attached hereto is a copy of the consumer’s initialed contract page agreeing to
the non-refundable terms and conditions of the purchase as well as authorizing the
[redacted] - Ocean View area.
Our ability to cancel, change or refund the reservation is
governed by contractual agreements with our travel partners, which state that
the reservation selected by the consumer is non-changeable and non-refundable.
We thank you for the opportunity to address the consumer’s concerns and we are
sorry that we cannot change, cancel, or refund the purchase.
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-07-22 17:08:53



Please Review Your
Request











































1 Star Economy Hotel




















Which hotel will I get?

Check-In Date:

Wednesday, July
29, 2015

Check-Out Date:

Friday, July 31,
2015

Region

[redacted]

City Areas:
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

2













 
























Offer Price Per Room, Per Night:

US$ 120.00

Travel Insurance:

US$ 10.00






Subtotal:

US$ 250.00

Taxes and Service Fees:

US$ 51.22

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 301.22

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.







*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion.  The consumer selected a reservation that does not guarantee non-smoking accommodations. Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the selected purchase. Please note that all Special Requests are subject to hotel availability.  
·     Important Information From The Hotel: You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
We are sorry that the hotel was unable to provide non-smoking accommodations and we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-07-28 22:13:15
[redacted] - [redacted]
 
[redacted], CT [redacted]
FREE Cancellation until 03:59 PM on 08/01/2015
Freebies:
Hotel Freebies:
Smart Deal — Free Parking
Check-In: Sat, Aug 1, 2015Check-Out: Sun, Aug 2, 2015
Room Type: Queen Room
- Max 2 Guests
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 3:59 PM local hotel time on Saturday, August 1, 2015. If cancelled or modified up to 16:00 on the date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged. Any cancellation and/or change fees described here are charged directly by the hotel.
Pay When You Stay? room
Summary of Charges
Room Cost
(details)
$69.99
Rooms
1
Nights
1
Room Subtotal
$69.99
Taxes
$10.50
You Pay Today
$0.00
Total Cost
$80.49
Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 18 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in. [redacted]
 
 
 
 
I agree to the [redacted] Conditions, Terms and Conditions and Privacy Policy by [redacted] this room.
Important Information
·     Room Description: Queen Room - This Double Room Has A Cable Tv And Air Conditioning
·     Rate Description: Special Rate
·     Hotel Freebies Details:
   Smart Deal — 
 — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability.
   Free Parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject to availability.
x close window
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 3:59 PM local hotel time on Saturday, August 1, 2015. If cancelled or modified up to 16:00 on the date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged. Any cancellation and/or change fees described here are charged directly by the hotel.
·     Additional Information About the Room You Selected: WiFi is available in the hotel rooms and costs USD 2.99 per 24 hours. Pets are allowed. Charges may be applicable. Free public parking is possible on site (reservation is not needed).
·     Important Information From The Hotel: You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
·     All children are welcome. Up to two children under 17 years stay free of charge when using existing beds. All further older children or adults are charged USD 6 per person per night when using existing beds. There is no capacity for extra beds in the room.
·     Your credit card will be used to guarantee the reservation. The hotel will charge you directly for room and tax. No Deposit Will Be Charged. The hotel reserves the right to authorize your credit card prior to check-in.
·     If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Complaint: [redacted]
I am rejecting this response because: The business had delayed further action until March 20th.   
Sincerely,
[redacted]

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion. We
understand that the consumer did not have enough time to rent a vehicle due to his/her
flight arrival time. Our flights and rental car reservations are treated
independently unless booked as a package. We also do not assume that every
passenger would require a rental vehicle upon arrival. The consumer’s initialed
contract page indicates that he/she selected a Name Your Own Price reservation
disclosing that flights will start anytime between 6 AM and 10 PM, and that the
passenger will arrive no later than 12:30 a.m. the next day. I am sorry that Priceline is unable to assist the consumer
any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
This contract for request number [redacted] was originally initialled on Thu Jul
30 09:59:59 EDT 2015
Your Trip Summary


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.







Airfare Details

 





















Depart:
Sat, August 1, 2015

Return:
Wed, August 5, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]
or
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$250.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$43.40 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic Ticket)

Airfare Subtotal:

$293.40

Total Trip Cost:
(All prices are in US dollars)

$293.40

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available and if any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 















[redacted]
**
  I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the Howard Johnson [redacted] under
Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in...

our Executive Offices. We understand your
request for a refund of your hotel reservation that was booked for the
incorrect location.
 
We have reviewed our records and determined that you
booked a prepaid non-refundable rate. Therefore, the only way we could make an
exception is if we are able to gain agreement with our hotel partner to issue a
refund. We have contacted the hotel numerous times on your behalf; however, we
have been unable to get approval to refund your reservation.
Therefore, we regret to inform you that we are unable to
fulfill your request for a refund.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

A refund in the amount of $47.27 was issued on June 17, 2016.

Complaint: [redacted]I am rejecting this response because:I absolutely can't accept the suggested explanation: "We confirmed that a smoking or non-smoking room was not an option to select so it was subject to availability upon arrival."The Priceline description clearly says "non-smoking room" without even mentioning the smoking ones. Furthermore, if Priceline had that option for me to select from, the hotel would've been informed and would've kept the non smoking room for me, as was indicated by the hotel employees. However, Priceline does not list the smoking/non smoking option instead simply promising the non smoking one.Therefore, it's not a "subject to availability upon arrival" but rather clear case of false advertisement. Sincerely,[redacted]

According to the consumer,
he/she did not select the area labeled [redacted] for a Name Your Own
Price hotel reservation.  
The consumer states:
 
 “When my room was booked I
realized that they gave me a hotel in [redacted] which was not one of the areas
I...

included.”
 
We are sorry if the consumer
did not intend to select [redacted].  Attached hereto is a copy of the consumer’s
initialed contract page authorizing the terms and conditions of the purchase, including
the following city areas, which include [redacted]:
 




City Areas:

[redacted]

 
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund or change.
 
Sincerely,
[redacted]
Priceine.com
 
 
This checkout page for trip number [redacted] was
submitted on 2015-05-29 07:02:16



Please Review Your
Request















































3½ Star Upscale-Plus Hotel




















Which hotel will I get?

Check-In Date:

Saturday, June 27,
2015

Check-Out Date:

Thursday, July 2,
2015

Region

[redacted]

City Areas:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool

Number of Nights:

5













 























Offer Price Per Room, Per Night:

US$ 62.00

Travel
Insurance:


US$
25.00






Subtotal:

US$ 310.00

Taxes and Service Fees:

US$ 56.55

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 366.55

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD25.00 per room per night. Details.





*Prices are in US dollars.
Important
Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Hello.  Please see our response to the customer below. Thanks. [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]. We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices. We apologize for the inconvenience. We understand you intended to book your reservation for check in on February 4, 2017 and check out on February 5, 2017. We reviewed your reservation and verified your reservation is non changeable. Our records indicate your reservation was canceled on February 4, 2017 for a full refund of 60.56 USD as a one-time exception to the cancel policy. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. We hope you find this information helpful. Sincerely,
[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:No, I did not say that I was charged for my request with $45, I indicated that my bid was accepted for $45 but you charged my $66 which was the daily offer price as opposed to my bided price which was $45. I understand that if I bided the $66, I will not be able to get a refund, exchange or transfer but that was not my bid, only the suggested offer, my bid offer was $45. However, I completed the reservation offer anticipating on a $45 per day rental, not a $66 per day rental as far as the summary page, all of the information was disclosed to me after I had completed my personal information anticipating on reserving the $45 per day rental.  After speaking to at least four of your representative regarding this matter on that very same day, one was Chad, the others were [redacted], they indicated to me that they saw where it accepted the $45 per day rental before I was charged the $66 but it was nothing that they could do about it. One of your sales representative by the name of [redacted] indicated to me that she was working from home, not onsite and that there of higher power that I could speak to and that she was the manager in charge which I feel was very unprofessional on her behalf since she was working from her home. I am really trying to resolve this issue in a good way. Is there not anyway that we can come to some type of happy medium to resolve this issue such as negotiating another price where it will be both beneficial to you as a business professional and me as a customer. As a customer, I am willing to pay at least $55 per day which is a fair on both of our behalf since this rental was booked early and will not take place for another 16 days. I know that you will not be losing out on this deal do to the fact that people uses Priceline to bid on Car Rentals, Flights and Hotels on a daily basis.  I am asking in good faith that we work together on this issue to come to some type of other agreement.  Sincerely, Thank you, [redacted]

Dear Ms. Heath,   Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you found a cheaper rate...

from another website. For us to further research your issue, please send us your printed information showing the cheaper rate. You may fax it to [redacted] or attach it by replying to this email. Kindly note that the file should be in .JPG or .PDF format not more than 2 MB in size.   Thank you for choosing to contact us. I look forward to resolving your issue.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:What the response fails to address are the numerous bids made prior to
this.  If an offer is rejected, you are permitted to rebid.  The
directions suggest increasing your price or adding another area.  I had
initially increased my price several times.  On the last bid, I added an
area.  On the screen where you make the bids, stars are placed with
consumer ratings.  This remained the same on the page where I was making
the bid.  What comes up next is a screen to review your bid.  Without
having the screen in front of me to look at, it has info at the top like
date of arrival, date of leaving, bid offer.   This screen had been
identical for the first several offers.  Apparently, info at the bottom
changed on the last offer.  This is my complaint.  This should be
highlighted or otherwise brought to the consumer's attention.  Why would I
assume that this would change after the first few were identical?  This
is why I feel it was a "bait and switch" tactic.  This had never happened to me during any of my uses of this service in the past.The fact that
the hotel had a higher star rating on other sites is not relevant.  I
was using information provided by Priceline, not comparing it to other
company's ratings.  The comments about the location were provided by
Priceline customers, not other company's customers.  I agree with the
comments about the location.  While I was there, one customer was asking
to be moved to another hotel because she did not feel comfortable with
the locale.  I was traveling with a male, and we were not able to use
the hotel parking lot because the van would not fit.  Safety was a
definite concern.  This is why I called Priceline immediately since I am
familiar with this city.
Sincerely,
[redacted]

The following correspondence was sent to the cosnuer on July 18th, 2015 requesting the following: 
Sat Jul 18, 2015 17:49:22 PM ET
By:
[redacted]
Details:
Dear Ms. [redacted],We wanted to take this
time to contact you in regards to your rental reservation with [redacted] Rent a Car
booked under Trip Number [redacted].We are writing to let you know that
we have received your Revdex.com concern in our Executive Offices.
As we understand, your rental had multiple issues with the rental car and would
like to have a refund of your reservation. You also said that you have proof
that the vehicle had issues.Kindly reply to this email and attach the
document proof you have. Please send it as a PDF or JPG attachment. You can also
fax us at [redacted]; kindly include your name, trip number ([redacted])
and a short description of your concern.Once we receive the information,
we will research further your issue with [redacted] Rent a Car.We apologize
for the inconvenience and hope to hear from you
soon.Sincerely,[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: customer service was horrible and customer satisfaction and retintion isn't worth a damn especially for long time and numeorous rental customers who does all rentals through Priceline.com 
Sincerely,
[redacted]