Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
 
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices and thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted].
 
We...

understand that you are requesting a refund of the
remaining airline ticket cost for this reservation.
 
Our records show that the valid
passport disclosure was presented to you prior to booking. The Important Information of
the contract page shows the following:
 
You will be issued electronic tickets. Remember to bring
a valid government-issued photo ID with you to check-in. If you are traveling
outside the U.S., all travelers will need a valid passport and you may also
need to show additional documentation at your destination and/or in connecting
countries.
 
If you click on the "valid passport" link on
the contract page, the link opens up the next page where the details about the
valid passport is presented. The international section shows the validity period
of the passport needed/required depending on the county of destination.
 
[redacted]
International Travel  Adults and Children
 
Passports: All International travelers will need a valid
passport. The countries you are traveling to or transiting through might have
passport restrictions in place. These often include but are not limited to: the
validity period of passport, the number of free pages, restrictions on
countries previously visited, or even restrictions on recognizing or allowing
visits from citizens of certain countries.
 
Additional Documents: In addition to a passport, the
countries you are traveling to or transiting through may also require
additional documentation such as entry, exit or transit [redacted]s, return or onward
ticket, financial guarantees or even notarized documents.
[redacted]
 
Therefore, we are unable to provide further
compensation/refund for this reservation.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices

We have responded to this customer.  Please see below. Dear [redacted]Thank you for contacting us regarding your airline reservation with [redacted] with trip number [redacted]We are writing to let you know that we received your Revdex.com concern in our Executive...

Offices.I understand that you are following up a refund that was advised of you. Our ability to assist you is dependent upon thefare rules associated with your reservation. The fare rules are written and enforced by your confirmed carrier. Iapologize. The reservation that you purchased is highly restricted. It's a non-changeable and non-refundable ticket.However, due to medical reasons we offered to cancel your reservation but with a fee of $200.00 instead of losing thewhole value of the ticket. This fee has not been charged because you did not agree with it. Please provide us a copy of amedical certificate to forward to the airline so we can waive the fee. You can send it in PDF or JPEG format not morethan 2MB to [redacted]Sincerely,

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding
your hotel request for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have...

issues submitting a hotel
request online.
 
Your record was restricted in our system due previous
disputes you filed for your reservations. Should you need a hotel reservation,
you need to book elsewhere as all details will remain restricted.
 
We are sorry we did not provide you the answers you were
looking for and I hope you find my reply helpful.
 
Sincerely,
 
Jenn [redacted]
Executive Offices

Thank you for contacting us regarding your airline reservation for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com complaint in our Executive Offices. They have asked us to respond directly to you regarding your ticket policy question. As I...

understand, you are requesting for our Best Price Guarantee be applied on a lower fare you saw on our website.   In order for you to qualify to our Best Price Guarantee, the lower price, including taxes and fees must be available for booking on a website to the general public in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact us. The lower price must be exact match to the itinerary booked on priceline.com. For the type of reservation you have purchase, you have to call us within 24 hours of booking to initiate your claim.   For flight bookings it must be same airline, flight numbers, travel dates, airports, number of ticketed passengers, cabin and class of service. For additional information about our Best Price Guarantee, please visit our website [redacted] or click the link below.   [redacted]   When you called us, it could be possible that the lower fare was available for the same airline however, it was for a different flight. For that reason, we will not be able to apply our Best Price Guarantee option. I do see that this reservation was cancelled and you were refunded in full. I was also able to verify that you were able to book the lower fare on a separate reservation. We are sorry we did not provide you the answer that you are looking for this booking.   We apologize for any inconvenience and look forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Reservation was made under [redacted]hat was never entered in for confirmation and was under the name [redacted]ll for guest staying on April 6 reservation was supposedly made on April 2
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This hotel is a 3 star with subpar reviews.not only are you changing the name of the hotel after the fact but you guys are also claiming this hotel to be a 3.5 star hotel when it is a 3 star with subpar reviews overall. There are three other [redacted] hotels on your site with accurate ratings except this one. This once again proves that Priceline is deceptive and is increasing the rating of the hotel to make it appear that I am getting a good deal when in fact I am not
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  Due to constantly changing inventory, Priceline tells consumers that prices are not guaranteed until the purchase is complete. I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Thank you for your patience while we are working on your Revdex.com concern regarding your [redacted] Airlines reservation for Trip Number [redacted].   Delta Airlines responded to our request and approved refund. We verified that they are willing to authorize us to cancel your...

reservation. The refund has been processed today, for the amount of 1,569.48 USD. The refund will be processed by our system to the original form of payment within 1 business day. The bank processing time varies so please check with them if you do not see it in your account within a few days.   We hope that your wife is doing well now. Thank you for your patience while We are working on this matter and I truly apologize for any inconvenience. we are looking forward in assisting you in a more pleasant circumstances. Have a nice day ahead!     Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:According to [redacted] and on the pdf I’ve attached, “There are no surprises andno hidden fees. This is your total price.” This would imply that the hotel fee is $52 (the amount to be paid to the hotel) since there are no other fees listed to be paid to the hotel. The total, when including this hotel fee, is lower than Priceline's. I do not understand the discrepancy between [redacted]'s quoted hotel fee and Priceline's quoted hotel fee. By necessity of the terms of the policy, which only applies before check-in, before hotel fees can be confirmed, we must rely on quotes. There's no discrimination in the wording of Priceline's guarantee that discriminates between the price paid to Priceline and the fee to be paid to the hotel. According to the Priceline policy, the lower price is “the lower price,including taxes and fees…”  There is no mention of a difference between fees paid on site versus quotes.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.   Priceline.com discloses prior to purchase, that resort fees are not included in your offer price.  I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. [redacted]
priceline.com

Dear Mr. [redacted],
We are contacting you today regarding your reservation at the [redacted] Puerto Vallarta booked under Trip Number [redacted]51.
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you previously...

found a lower price on our website for the same reservation and you would like to be refunded for the price difference.
For us to further research your issue, please send a copy of the screenshot showing the rate you found. You may send the screenshot as a PDF or JPG attachment via email or you can fax it to ###-###-####. Once we received your information, we will review your issue further and contact you back for any resolution or update.
If you have further questions, please contact us directly at ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to enter your Trip Number, which is [redacted]51 when you contact us.
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Priceline contacted the property and they advised that the consumer’s room was available for a 3 PM check-in.  Guests are requested to check-out by 11AM, allowing enough time for guests to check-out and prepare the room for the next reservation. Requests for early check in are truly up to the discretion of the hotel. Priceline contacted the hotel and requested a refund on the consumer’s behalf; however, the hotel advised they are unable to make an exception to the policy.
·       Your Name: [redacted]
Priceline Trip Number: [redacted]66
[redacted] (hotel details)
[redacted]Garner, NC 27529###-###-#### photos
Check-In: Sun, Jan 24, 2016 - 03:00 PMCheck-Out:Mon, Jan 25, 2016 - 11:00 AMPriceline Trip Number: [redacted]66
Hotel Map
Print Hotel Receipt
Email Itinerary
Room 1: [redacted]
Agoda Booking ID: [redacted]
Room Type: Deluxe 1 King Bed - 1 King Bed, Non-Smoking, Deluxe Room, Flat Screen Television, Chaise Lounge, Microwave And Refrigerator, Work Area, Full Breakfast
I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

Hi. Please see the email below that we have sent to our customer. Thanks. [redacted] Thank you for taking the time to contact us regarding your [redacted] reservation for Trip Number [redacted]. We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices. We are sorry to hear about your experience. We reviewed your issue and we see that you had to pay more for your new rental car booking due to an issue at the counter. We made a decision to refund you 50% of the difference in rates. A refund request in the amount of $30.51 has been forwarded to our management team for review. Once approved, the refund will take place in 2 to 3 weeks via check. This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

Dear Ms. [redacted],
We are contacting you today regarding your vacation package reservation for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you found a lower rate from our website for...

the same exact itinerary. In order to claim our Best Price Guarantee, you must contact us within 24 hours of booking to initiate your claim. The lower rate must be verified online.
As an exception to the policy, our management agreed to process a refund of the difference.
A refund request for $250.44 was submitted today, January 21, 2016. The request needs to go through a review process which does take time to complete. You should be receiving an update within the next two weeks regarding this request.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Zadhy S[redacted]
Executive Offices

I have received the consumer’s additional
comments. As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Our records
indicate that the consumer chose dispute the purchase with the credit card
issuing bank. Once the consumer enters into a dispute with his/her credit card
issuing bank, with the intent not to pay for the purchase,  the reservation is cancelled.   I am sorry that we are unable to assist
the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive Offices

Hi.  Please see the update on this case below.  We will not make the service level due to we are waiting for the airline to review our request to accommodate the customer's needs.  Thanks. Customer has two reservation, the first one has been voided.Customer disputed this charged...

through her bank.I’ll send an email to the chargeback team to verify the status. For the second reservation, we are still waiting for refund from the airline.Refund request has been submitted via [redacted]s website.Unfortunately, we have no way of calling them to expedite this request.This may take 4 – 6 weeks as processing depends on the bulk of request they received.Having had some major weather issues in the US in the past week, I would assume that there are a lot of refund requests on queue.Thus, the delay in their processing..

Your Reservation Has Been Cancelled Your hotel reservation was cancelled on July 28, 2015 at 07:45 AM Eastern Daylight Time . Please see details below. ...

Cancellation confirmation numbers Room 1 - [redacted] Room 2 - [redacted] Room 3 - [redacted] Your Cancelled Reservation[redacted]
[redacted]
[redacted]
[redacted] Check-In: Fri, Jul 31, 2015 - 03:00 PM Check-Out: Sun, Aug 2, 2015 - 11:00 AM Billing Name: [redacted] Credit Card: [redacted] (ending in [redacted]) Room Subtotal: $912.00 Taxes & Fees : $132.24 Total Trip Cost: $1044.24 Cancellation Penalty: $522.12 Total Amount Refunded to Credit Card: $522.12

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand that you added a...

separate day directly with [redacted] Rent a Car. The rate that you selected is non-changeable. Thus, it does not give us an option to add another day to your request. Furthermore, we cannot merge the additional reservation that you requested directly at the rental car company. We truly wish we can adjust the dates on your reservation as well as the rate. However, your reservation is non-changeable and non-cancellable.
I know you expect a different answer; however, there are no other options that I can offer.
Sincerely,
Frich A[redacted]
Executive Offices