Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the [redacted] Plus Philadelphia Bensalem Hotel for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We see that your issue...

has already been resolved by one of our Executive Care Specialists. Our records indicate, your reservation was canceled for a full refund of 92.97 USD on July 16, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Should you require additional assistance with your Hotel Reservation, please feel free to reply to this e-mail.   We hope you find this information helpful.   Sincerely,   [redacted]

Thank you for contacting us regarding your airline reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted to get a full refund for this reservation. I have carefully...

reviewed your reservation and see that you have purchased a highly restricted reservation that at any time, changes or cancellation is not allowed. We will be unable to determine if flight is overbooked until before departure and when this happens, airlines will advise customers who are bump off the flight for options.   Although our partner airlines will not authorized any refund as the reservation is non-changeable and non-refundable, we made a decision to offer you a one-time exception. We cancelled your reservation for a full refund of 356.01 USD. Our system will process the refund within 1 business day. Bank processing time varies and may take few days. If it isn't there after few days, we suggest you contact your bank.   Thank you for your patience while we were working on this matter. We hope to have the privilege of serving your future travel needs and we wish you all the best in your studies.     Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:I have two orders.  The two orders are the same, but the contact page are different, so I have question and contact with your online service. But your service askes me to contact with [redacted].com myself and didn't mention that one of the ordre is booked by the other compay. So the [redacted].com said they did not book two rooms for me  ,but only one room.And I also call the hotel,and they did not find my friends name.  So I think one of the order is unsuccessful.    So I booked it in the same hotel and the same day  from other company,  and the hotel  reservation record  is by another company.  I booked one extra room only because the service did not mention the difference of two orders, and did not mention the second company,only ask me to contact [redacted].com myself.  
Sincerely,
[redacted]

Hi. Please see the summary of our research for this customer.Issue: I spoke with [redacted] and I have verified that she booked 7 reservations with us travelling with [redacted] (7N) for the same itineraries. All PNRs were affected by a drastic schedule change and because of that she’s...

demanding for a hotel stay that accommodates 7 people in [redacted] (SDQ) for the outbound and for the return. I have contacted 7N and spoke with two agents ([redacted]) from [redacted]. Both of them advised that the issue is already escalated to their management. I advised [redacted] that the airline is actively working on their case but she’s unhappy because she has been waiting for their resolution for 21days now. I called 7N again to possibly talk to the department who is currently handling the case, I was told that they do not have a phone and I can only reach them via email [redacted] I have advised that customer that we will wait for the airlines response but she demands to have an answer until tomorrow. She asked for a full refund and a compensation. She threaten that she will be calling the corporate office again and again if we do not provide a compensation and refund for the tickets. Resolution: I have re-booked all the passengers on the same exact flights per their request and currently in communication with [redacted] in reissuing all the tickets. We provided a $50 per ticket ([redacted] compensation due to drastic schedule change via refund request. Per my conversation with [redacted] she already booked a hotel in SDQ and still contacting [redacted] for compensation.

Complaint: [redacted]
I am rejecting this response because:  They claim third party must have increased their rates  before I could take advantage of it.  I just checked and they are still advertising SUV rentals for $23 a day but try and reserve one from their link and find the actual rates are 3-4 times higher.  How can the Revdex.com let these practices continue?
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number [redacted]51.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We understand...

that you have issues with this hotel
reservation.
We provide hotel chain examples for illustration of what
you may expect when choosing a star level. We do indicate that the brands shown
are only examples and may not be a part of our program. Every hotel is
different and not all hotels within a certain chain have the same star level
rating.
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. This information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changes. When
you purchased your reservation, you agreed to those terms.
However, as a one-time exception, we can cancel this
reservation minus a
1 night cancellation fee. Should you wish to cancel this
reservation for a fee, you may respond to this email or please contact us
directly at:
###-###-#### before April 1, 2016. Cancellation or
refund may not be available after this date. The Executive Office hours are
9:00 a.m. to
6:00 p.m. Eastern Time, Monday through Saturday. You will
need to enter your Trip Number, which is [redacted]51, when you contact us.
Please note that the number provided above is a United
States phone number and you may incur toll charges when calling from outside
the United States or Canada.
Our phone service agents look forward to assisting you
and resolving your issue.
Sincerely,
Jenn H[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your vacation package for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you are requesting to change the dates of your...

reservation. You mentioned that the flight portion of your ticket has been addressed by your airline. Your rental car has been cancelled for a full refund of $260.78. We reviewed the hotel portion of your package and made a decision to offer a one-time exception. We can cancel your reservation for a full refund as long as you contact us before July 9, 2017. Please contact us directly at: 1-866-966-7186. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is 38660717257 when you contact us.   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.   Thank you for choosing to contact us. I look forward to resolving your issue.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted]nd find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The vehicle I was offered when I went to the [redacted] company was not a Specialty Vehicle.  According to the company themselves, my car type was NOT listed as a Specialty Vehicle, but as a "Manager's Special" which according to Thrifty was any car that was available.  The representative at the Thrifty rental car company said that if my vehicle type was given to them by Priceline as a Specialty Vehicle then I would have received a vehicle such as a truck.  A compact car is not what I would have received and in their system it was not listed as a Specialty vehicle.  I did not receive the vehicle that I reserved, nor did I receive a vehicle that met the classifications listed in my confirmation email.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]   We are contacting you today regarding your airline ticket booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you were unaware that the reservation...

got confirmed and you would like to be refunded. We apologize for any inconvenience this have caused.   We contacted Air [redacted] and they agreed to refund your reservation. A total refund in the amount of 290.61 USD was processed back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They have managed to cancel the hotel reservations through [redacted] which was combined with my flight. The other hotel reservation which was a stand-alone will now be used as my hotel booking. The cancelled hotel portion was to be refunded at the full amount.  
Sincerely,
[redacted]











5/5/2016






Complaint

-On Saturday, April 9, 2016, I made a reservation through Priceline.com for a room for two persons at the [redacted] for two (2) nights, May 20th and 21st. The Priceline Trip Number: [redacted]. The [redacted] confirmation number was [redacted] The total charges were USD...

$319.70 and I paid this with my personal credit card. The purpose of this trip was a conference in Philadelphia scheduled for May 20th 2016.
-I was informed on Wednesday, April 20, that the conference for this trip had been cancelled for business reasons. I therefore determined that I would instead take my daughter and grandson on a bus tour of Philadelphia, a tour of Independence Hall and a visit to my birthplace, [redacted].
-I contacted Priceline.com and requested that the [redacted] reservation be amended to add the evening of May 19th to the reservation and was told that this could NOT be done due to Priceline.com's security concerns.
-I therefore asked that the original two day reservation be cancelled and my advance credit card purchase of USD $319.70 be refunded.
-Priceline.com REFUSED to do this unless I contacted the [redacted] and had an employee, by name, say that the [redacted] would cancel the reservation. I did so, the employee's name was Taylor V[redacted].
-I called Priceline.com back and was told that Priceline would have to verify the voracity of my statement.
-I told Priceline to do what they had to do and call me back. (This is all on 4/21/16)
-Instead of a call-back (they had my number on the reservation form), they sent me an email asking me to AGAlN call the Priceline Customer Service. I did so.
-The Lady answering stated that they needed 30 minutes to get some information (she was on a cell phone and the connection was very bad.)
-Since Priceline.com is a reputable company, I would expect a simple cancellation and a refund to my credit card. This has NOT happened to this hour-(4/21/16 @5:37PM EDT.)







Desired Resolution

-Priceline.com should refund USD #319.70 to my credit card account forthwith.

Consumer Business Dialog

Hi. Please see the response below that we sent to our customer. Thanks. [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. Please accept our sincere apology for the inconvenience you encountered when the hotel was unable to accommodate your reservation.  We understand that you can see a cancel fee charged to you for this booking. We reviewed your record and found that a full refund has been processed and an additional 20% refund was submitted to our Accounting Department. Our record does not show that we charged a cancel fee for this reservation. For us to identify how best we can assist you with this concern, please fax to us directly a copy of your billing statement showing the mentioned cancel fee. Please send it to: [redacted] Please include in your fax the Trip Number [redacted]nd your name so that we can associate your fax to your reservation. You may also reply to this email and attach the needed billing statement. The attachment needs to be a [redacted] no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system. We apologize for any inconvenience and thank you for your patience while resolving this issue. Sincerely, [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:Here is a copy of the [redacted] I just sent to Priceline. They either are a crooked outfit or are immensely inept. I sure hope that you can help. 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]  
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted] I requested for YOU TO BOOK OUR $860.40 FLIGHTS IMMEDIATELY and included the itinerary as advertised on your website during and after my conversation with [redacted], but not for an artificially inflated price !!!   I am also now including a new $880.40 itinerary I found on your website yesterday for YOU TO IMMEDIATELY BOOK, which would be our 2nd choice. Price Summary Price includestaxes and fees. Prices are not guaranteed until purchase is complete. Baggage feesare not included in your trip cost. Total Trip Price:$880.40 Per Person Price: $440.20 All prices are in US dollars Your Trip Summary   Departing Flight Information-Friday, September 25, 2015 (operated by [redacted]) Flight 5621 2h 22m, 933 mi From[redacted] Departs:5:05 AM To[redacted] Arrives:9:27 AM AircraftCanadair Regional Jet 700 (Jet) Economy/Coach Class Flight 1980 2h 25m, 852 mi From[redacted] Departs:11:45 AM To[redacted] Arrives:3:10 PM [redacted] 737-900 (Jet) Economy/Coach Class Returning Flight Information-Sunday, October 4, 2015 Flight 432 3h 59m, 1544 mi From[redacted] Departs:7:09 PM To[redacted] Arrives:9:08 PM AircraftAirbus A320 (Jet) Economy/Coach Class (operated by [redacted]) Flight 5525 2h 03m, 638 mi From[redacted] Departs:10:11 PM   Right after sending, I received their same-as-usual "contact you within 1 business day" notice, which should correctly say "we will NEVER contact you at all": On Jul 29, 2015, at 8:28 AM, priceline.com Executive Offices <[redacted]> wrote: Dear Priceline Customer, Thank you for your feedback. Your comments are important to us. Our management team has received a copy of your e-mail. We will do our best to contact you within 1 business day. Sincerely, The priceline.com Executive Offices ------------------------------------------------------ CID: [redacted] Recd: 7/29/15 ------------------------------------------------------   On Jul 27, 2015, at 12:36 PM, Alex Modehn <[redacted]> wrote: Thank you for your email, but Priceline’s reply is useless because a) it does not address the 3 issues from myJul 22, 2015, at 12:08 PM email to them (see below), b) their supposedly replying within “1 business day” per their Jul 22, 2015, at 4:42 PM email to me (see below), and c) my concern about THEIR absorbing any price hikes per myJuly 27, 2015 12:58 AM email to you,because of their on-going "stall and delay" & "we don't-do-as-we-promise" games (see below). I am convinced, that had it not been for your intervention, they wouldn’t have done anything at all, so thank you all again.    
Sincerely,
[redacted]

Hello. We have responded to our customer with the below: Dear [redacted],We are contacting you today regarding your reservation with [redacted] booked under Trip Number [redacted]We are writing to let you know that we received your Better BusinessBureau concern in our Executive...

Offices. As we understand, the actualcharge from the rental partner is higher than what was quoted during thebooking process.We contacted [redacted] and verified that the total amount theycharged for the rental is 76.98 USD which is the same on what waspresented on your contract page prior to booking. Upon reviewing therental agreement provided by [redacted], we verified that thedifference of 59.85 USD is for the Collision Damage Waiver that youpurchased at the rental counter. We apologize; however, this optionalitem is payable directly to the rental partner and we are unable torefund their charge.For your reference, attached is a copy of your signed rental agreement.We apologize for the inconvenience and hope you find this informationhelpful.Sincerely,

Complaint: [redacted]
I am rejecting this response because: Just because I may have reviewed this page and initialed that I reviewed does not prove that I pushed any "submit" button to authorized the transaction to occur.  This was not the final transaction page.  I never physically pushed any submit button on this page to authorize the charge or proceed to the next page.  This was the point where my mobile phone froze up and I attempted to clear the screen to exit the page.  At this point, I expect a full refund. Thank you.
Sincerely,
[redacted]

[redacted]
I am rejecting this response because: at the time of purchase my ticket was not marked as non-refundable that is why I didn't purchase the trip insurance. There were other tickets that were non-refundable that is why I didn't purchase those tickets.  The only thing that was on my ticket at the time of purchase is the following: Airline change penalties and restrictions apply. Airline Tickets are non-transferrable. Name changes or adjustments are not allowed You will be issued electronic tickets. Remember to bring a valid [redacted] with you to check-in. Federal law forbids the carriage of hazardous materials such as aerosols, fireworks, and flammable liquids aboard aircraft in your luggage or on your person. For full details on prohibited materials contact your airline or visit the [redacted]
Sincerely,
[redacted]

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Prior to
submitting the request, we provided the Contract Page for review. The page
allows our customer to check details of the request and has a map disclosing
the shaded area where the rental car company can is located. Attached hereto is
a copy of the consumer’s initialed contract page authorizing the terms and conditions
of the purchase, including the pick-up and drop off location.
 [redacted]
 
I
am sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-23 00:04:20









 
[redacted]
*        *
*        *
*        [redacted]
*        **
[redacted]
[redacted]
*
[redacted]
**
[redacted]
 
Driver's age at pickup

25 and over













Security Deposit:

Debit
cards are not currently accepted for Express Deals security deposits.

Please indicate what the driver
will provide for the refundable deposit required at the rental counter:
Credit Card
Debit Card

The
debit card presented at the counter must be in the primary driver's name.
Any funds used for the deposit cannot be accessed until after the car is
returned. The amount required depends upon car type, rental period, and
optional items.




The
credit card presented at the counter must be in the primary driver's name.
The amount of credit required depends upon car type, rental period, and
optional items.







Important
Information
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional items
you add to your reservation, including any child seats or special requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear [redacted]We wanted to take this time to contact us regarding your reservation at the [redacted] San Diego Downtown booked under Trip Number [redacted]66. We are writing to let you know that we have received your Revdex.com concern. As we understand, you are requesting a refund for the reservation as you were not able to check in right after making the reservation. We are sorry to hear that you did not use the reservation and have reviewed your concern. We see that you booked one of our restricted reservations and asked to check in right away, prior to the hotel allowed check in time. We are truly sorry if you were not able to check in during the hotel's check in time and it is at their discretion to allow a customer an early check in. The room was available for the night of the 17th as you had booked if you were not able to use the reservation we are truly unable to issue a refund. On the contract page provided prior to purchase it stated, "Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed." We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable.We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely,Bryan B[redacted]Executive Offices

Complaint:...

[redacted]
I am rejecting this response because:  Priceline.com is requesting additional information to find the transaction.  After a thorough search to dig up this request number, the only number I can find of any reference is [redacted]
Sincerely,
[redacted]