Stahl Construction Company

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand your concern...

about requesting a refund for
the airline's baggage fees. Most airlines charge extra fees for checked baggage
and some charge for carry-on baggage. We indicated prior booking that that
Spirit Airlines charges an additional fee for carry-on and each bag checked.
These fees are not included in the total trip charges. We apologize; however,
we are unable to refund the airlines' baggage fees.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: Just because I may have reviewed this page and initialed that I reviewed does not prove that I pushed any "submit" button to authorized the transaction to occur.  This was not the final transaction page.  I never physically pushed any submit button on this page to authorize the charge or proceed to the next page.  This was the point where my mobile phone froze up and I attempted to clear the screen to exit the page.  At this point, I expect a full refund. Thank you.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number [redacted]51.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We understand...

that you have issues with this hotel
reservation.
We provide hotel chain examples for illustration of what
you may expect when choosing a star level. We do indicate that the brands shown
are only examples and may not be a part of our program. Every hotel is
different and not all hotels within a certain chain have the same star level
rating.
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. This information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changes. When
you purchased your reservation, you agreed to those terms.
However, as a one-time exception, we can cancel this
reservation minus a
1 night cancellation fee. Should you wish to cancel this
reservation for a fee, you may respond to this email or please contact us
directly at:
###-###-#### before April 1, 2016. Cancellation or
refund may not be available after this date. The Executive Office hours are
9:00 a.m. to
6:00 p.m. Eastern Time, Monday through Saturday. You will
need to enter your Trip Number, which is [redacted]51, when you contact us.
Please note that the number provided above is a United
States phone number and you may incur toll charges when calling from outside
the United States or Canada.
Our phone service agents look forward to assisting you
and resolving your issue.
Sincerely,
Jenn H[redacted]
Executive Offices

[redacted]
I am rejecting this response because: at the time of purchase my ticket was not marked as non-refundable that is why I didn't purchase the trip insurance. There were other tickets that were non-refundable that is why I didn't purchase those tickets.  The only thing that was on my ticket at the time of purchase is the following: Airline change penalties and restrictions apply. Airline Tickets are non-transferrable. Name changes or adjustments are not allowed You will be issued electronic tickets. Remember to bring a valid [redacted] with you to check-in. Federal law forbids the carriage of hazardous materials such as aerosols, fireworks, and flammable liquids aboard aircraft in your luggage or on your person. For full details on prohibited materials contact your airline or visit the [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I did not see the e-mail you sent last week, until today. What more can I do, I don't feel I should pay for something I never picked up?   Thank you  
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on...

your unused reservation.
We reviewed your reservation details and confirmed your
original request submitted for [redacted], TN was rejected, and you resubmitted
by selecting [redacted], TN as the area you wanted your hotel to be located
within. We provided a virtual map to view where your hotel could be located
prior to submitting your offer, and we confirmed your hotel is within the area
selected. The contract page provided prior to submitting your request stated:
Rooms purchased through Priceline cannot be cancelled, changed or transferred
and refunds are not allowed. We are sorry if you were unhappy with the location
of your hotel; however, your request is non-changeable, non-refundable and
non-transferable.
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
Sincerely,
 
Teddi C[redacted]
Executive Offices 










3/1/2016






Complaint

one of priceline's attractive features is the "name your own price" option. if the price you name is accepted, it may be considerably lower than what the original is listed . I took advantage of the offer when I rented a car through price line at west palm beach airport, from january 4 to january...

16 (2016). I was delighted that the $11-per-day price was accepted for an economy car at payless in west palm beach.
imagine my surprise when, in returning the car to pay less, I was handed a bill for $369.95. i'd expected there would be tax and some small fees added to the $11-per-dayquoted and accepted price. but this total was more than twice the agreed-upon amount. ('d taken no insurance or anything else that would have added to the equated price) I did not argue about the price, since I had a plane to catch, but subsequently called price line several times to register my outrage. the upshot: nothing to be done; tho from three or four customer service representatives who took my calls.

there would be no restitution of any part of the overcharge, and no apology.







Desired Resolution

beyond hoping for some restitution, I think priceline customers should be made aware that a "name your own price" accepted by price line may end up being far below what the price was agreed to by pricline

Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I responded to their email sent to me, giving my consent to cancel the reservation for a full refund. I have not yet received confirmation that the cancellation and refund have been processed.  
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: 
I am satisfied with the refund.  However, it seems to me that Pricelines business tactics are not completely forthcoming.  As I stated before, I booked through Priceline and at no time was I informed that the reservation would be going through their "sister" company [redacted].  Nor was I ever redirected to the [redacted] website.  This seems to be a convenient way for Priceline to deflect the issue at hand.  Sincerely,[redacted]

Complaint:...

[redacted]
I am rejecting this response because:  Priceline.com is requesting additional information to find the transaction.  After a thorough search to dig up this request number, the only number I can find of any reference is [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it does not clarify what a valid passport is. When we purchased the tickets from [redacted] this is the statement on the front page. "At a minimum some countries require passport to be valid at least 6 months to allow entry thereto." Let me type to you what I printed off your website and if you would like me to email you copies of this I will because it seems your information is different than what was presented to me online. Your website states, " if you are traveling outside the [redacted]. All travelers will need a valid passport and you will need to show additional documentation at your destination." Once you click on the valid passport link it brings up international travel and this is where your version seems to differ from mine. It says," all international travelers will need a valid passport, and may also need to show additional documentation at the destination and/or in connecting countries. In addition, all travelers must have the proper documents for re-entry into a country (I.e. Correct [redacted], valid passport, onward/return ticket). For international one-way travel, proof of return travel or onward travel may be required and children traveling without both parents may also require additional documentation. If you are unsure of the travel requirements for your destination, please contact the embassy or consulate of all countries you are traveling to and connecting through." Not once did you clarify there are certain restrictions on passports like you claimed in your response. When we arrived at the airport we had all tickets to and return as well as valid passports as described by your website. Your company refused to simply change our departure date and insisted on canceling the entire trip and rebooking new tickets even though our departure date stayed the same. We contacted the airlines directly who told us all we need to do is change the departure date and pay 200.00 per ticket but since it was booked through Priceline they could not change them. Priceline refused to change the departure dates and would only allow us to cancel or rebook for 11,000 dollars. I have been to the [redacted] several times and have never had an issue before. The only requirement your website states is a valid passport, my passport was valid at the time and is still valid until the 25 of this month. Your lack of information caused me to miss my flight and costed me 1200 dollars. Then I had to repurchase tickets directly through the airlines because they were cheaper than the 11,000 dollars offered to us by Priceline. You neglected to include pertinent information to your customers and are now living to me in your response, it's a good thing I printed off directly from your website the actual contract given to customers. Because of this I still demand a full refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting us regarding your airline reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted to get a full refund for this reservation. I have carefully...

reviewed your reservation and see that you have purchased a highly restricted reservation that at any time, changes or cancellation is not allowed. We will be unable to determine if flight is overbooked until before departure and when this happens, airlines will advise customers who are bump off the flight for options.   Although our partner airlines will not authorized any refund as the reservation is non-changeable and non-refundable, we made a decision to offer you a one-time exception. We cancelled your reservation for a full refund of 356.01 USD. Our system will process the refund within 1 business day. Bank processing time varies and may take few days. If it isn't there after few days, we suggest you contact your bank.   Thank you for your patience while we were working on this matter. We hope to have the privilege of serving your future travel needs and we wish you all the best in your studies.     Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:Here is a copy of the [redacted] I just sent to Priceline. They either are a crooked outfit or are immensely inept. I sure hope that you can help. 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]  
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted] I requested for YOU TO BOOK OUR $860.40 FLIGHTS IMMEDIATELY and included the itinerary as advertised on your website during and after my conversation with [redacted], but not for an artificially inflated price !!!   I am also now including a new $880.40 itinerary I found on your website yesterday for YOU TO IMMEDIATELY BOOK, which would be our 2nd choice. Price Summary Price includestaxes and fees. Prices are not guaranteed until purchase is complete. Baggage feesare not included in your trip cost. Total Trip Price:$880.40 Per Person Price: $440.20 All prices are in US dollars Your Trip Summary   Departing Flight Information-Friday, September 25, 2015 (operated by [redacted]) Flight 5621 2h 22m, 933 mi From[redacted] Departs:5:05 AM To[redacted] Arrives:9:27 AM AircraftCanadair Regional Jet 700 (Jet) Economy/Coach Class Flight 1980 2h 25m, 852 mi From[redacted] Departs:11:45 AM To[redacted] Arrives:3:10 PM [redacted] 737-900 (Jet) Economy/Coach Class Returning Flight Information-Sunday, October 4, 2015 Flight 432 3h 59m, 1544 mi From[redacted] Departs:7:09 PM To[redacted] Arrives:9:08 PM AircraftAirbus A320 (Jet) Economy/Coach Class (operated by [redacted]) Flight 5525 2h 03m, 638 mi From[redacted] Departs:10:11 PM   Right after sending, I received their same-as-usual "contact you within 1 business day" notice, which should correctly say "we will NEVER contact you at all": On Jul 29, 2015, at 8:28 AM, priceline.com Executive Offices <[redacted]> wrote: Dear Priceline Customer, Thank you for your feedback. Your comments are important to us. Our management team has received a copy of your e-mail. We will do our best to contact you within 1 business day. Sincerely, The priceline.com Executive Offices ------------------------------------------------------ CID: [redacted] Recd: 7/29/15 ------------------------------------------------------   On Jul 27, 2015, at 12:36 PM, Alex Modehn <[redacted]> wrote: Thank you for your email, but Priceline’s reply is useless because a) it does not address the 3 issues from myJul 22, 2015, at 12:08 PM email to them (see below), b) their supposedly replying within “1 business day” per their Jul 22, 2015, at 4:42 PM email to me (see below), and c) my concern about THEIR absorbing any price hikes per myJuly 27, 2015 12:58 AM email to you,because of their on-going "stall and delay" & "we don't-do-as-we-promise" games (see below). I am convinced, that had it not been for your intervention, they wouldn’t have done anything at all, so thank you all again.    
Sincerely,
[redacted]

Hi. Please see the response below that we sent to our customer. Thanks. [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. Please accept our sincere apology for the inconvenience you encountered when the hotel was unable to accommodate your reservation.  We understand that you can see a cancel fee charged to you for this booking. We reviewed your record and found that a full refund has been processed and an additional 20% refund was submitted to our Accounting Department. Our record does not show that we charged a cancel fee for this reservation. For us to identify how best we can assist you with this concern, please fax to us directly a copy of your billing statement showing the mentioned cancel fee. Please send it to: [redacted] Please include in your fax the Trip Number [redacted]nd your name so that we can associate your fax to your reservation. You may also reply to this email and attach the needed billing statement. The attachment needs to be a [redacted] no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system. We apologize for any inconvenience and thank you for your patience while resolving this issue. Sincerely, [redacted]
[redacted]

Hi.Please see the response we sent to our customer below. Thanks. Dear Mr. [redacted], Thank you for taking the time to contact us regarding the airline portion of your reservation under Trip Number [redacted]. I am writing to let you know that we have received your Better Business...

Bureau complaint in our Executive Offices. We apologize for any confusion regarding the cost of exchanging your ticket.  We have reviewed our records and determined that you were advised accordingly that the exchange includes a $200.00 airline change fee, a $30.00 service fee, and possible fare difference. We have also verified that you agreed to pay the total cost of $475.00 for exchanging your ticket. These fees and fare difference are collected by the airlines and we are truly unable to refund these charges. We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, Nico T[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:  They claim third party must have increased their rates  before I could take advantage of it.  I just checked and they are still advertising SUV rentals for $23 a day but try and reserve one from their link and find the actual rates are 3-4 times higher.  How can the Revdex.com let these practices continue?
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
 
The consumer states:
 
“Canceling the entire ticket just bc I
cannot make it to departure flight is unfair. In addition, I have read the
entire email I received after I made my purchase. I didn't read anywhere that
if I can't make it to departure flight, my returning flight will be canceled”
 
Attached hereto is a copy
of the consumer’s initialed contract page agreeing to the terms and conditions
of the selected purchase, including the following disclosure conspicuously
listed under IMPORTANT INFORMATION:
 
 
Important
Information






















•

Ticket is non-refundable and changes are not permitted.
Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. No refunds will be granted for the unused
portion of your trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 



[redacted]
**
  


I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.


 
We are sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
 [redacted]
priceline.com
 
 
 
This contract for request number [redacted] was originally initialled on Sun May
10 15:44:48 EDT 2015




Your Trip Summary


























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Total charges, including taxes and fees,are displayed on the following
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Departing Flight Information - Sunday, May 24, 2015




(operated by Envoy as American
Eagle)
[redacted]

From[redacted]
Departs: 6:50 PM

To[redacted]
Arrives: 8:27 PM

AircraftEmbraer 140 (Jet)
Economy/Coach Class

Returning Flight Information - Tuesday, June 23, 2015




(operated by Trans States as
American Eagle)
Flight 4137
1h 35m, 417 mi

From[redacted]
Departs: 4:44 PM

To[redacted]
Arrives: 6:19 PM

Aircra[redacted]

 










Passenger and Ticket Information

Passenger 1:

Seat Preference (Change Seat)
Flight [redacted]
Flight [redacted]

Passenger
Names and Flight Preferences
Please enter passenger name(s) exactly as they appear on a
driver's license or other official photo ID.Passengers under the age of 15 must be accompanied by an
adult. Note: Meal and seat preferences are not guaranteed.
If you already have a priceline profile and
would like to acess your stored flight preferences, click here to sign in.
Adult Passenger 1:Under 18?

1.      First Name:



[redacted]
 
2.      Middle Name:



3.      Last Name:



[redacted]

4.      Suffix:



--


5.     
1.      Frequent Flyer Number:American AAdvantage



Please provide your TSA Secure Flight
information now. Learn more.
1.      Date of Birth:[redacted]
2.      Gender:[redacted]
Infants:
Number of unticketed passengers under age 2: 0

We Recommend Trip Protection
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for the unexpected.
Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Please select a Trip
Protection preference


Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions


No, thanks. I prefer to decline Trip
Protection.
Summary of Charges




























Airline Ticket Cost:

$339.00 per ticket





Airline Ticket Taxes & Fees:

$28.20 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$367.20

Total Trip Cost:
(All prices are in US dollars)

$367.20

Baggage fees
are not included in your trip cost.

Important
Information






















•

Ticket is non-refundable and changes are not permitted.
Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. No refunds will be granted for the unused
portion of your trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 










[redacted]
**
  I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Dear [redacted]We wanted to take this time to contact us regarding your reservation at the [redacted] San Diego Downtown booked under Trip Number [redacted]66. We are writing to let you know that we have received your Revdex.com concern. As we understand, you are requesting a refund for the reservation as you were not able to check in right after making the reservation. We are sorry to hear that you did not use the reservation and have reviewed your concern. We see that you booked one of our restricted reservations and asked to check in right away, prior to the hotel allowed check in time. We are truly sorry if you were not able to check in during the hotel's check in time and it is at their discretion to allow a customer an early check in. The room was available for the night of the 17th as you had booked if you were not able to use the reservation we are truly unable to issue a refund. On the contract page provided prior to purchase it stated, "Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed." We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable.We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely,Bryan B[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:I was never aware that I was accepting a non-refundable vacation package. The screens that I viewed all expressed that I would cancel w/o penalty up to 24 hrs before my expected trip. Priceline fraudulently locked me into a vacation package that I never agreed to. I never had access to the screen presented by the Priceline management team on this screen.  The website is confusing/glitchy on purpose so the Priceline can lock customers into un-refundable vacation packages.
Sincerely,
[redacted]

Email to the customer: [redacted]   Thank you for taking the time to contact us regarding your hotel reservation at The [redacted] Hotel And Casino for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive...

Offices.   We understand that you have issues with this hotel reservation.   We apologize for the confusion. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The parking is not for free. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   However, the cost of the 2nd night, $33.47, was refunded on April 12, 2017.   We are unable to process a refund of the 1st night since the hotel verified that you have stayed and used the reservation for 1 night (April 10-11, 2017). Instead, we will reimburse the parking fee that you paid at the hotel once you send us the receipt. Please send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices