Stahl Construction Company

I have received the consumer’s
additional comments.  As you requested, I
have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the consumer, he/she selected
morning flights for her Name Your Own Price request. When selecting Name Your Own
Price airline tickets, the consumer agrees to travel anytime, as disclosed on
the contract page, and is not provided with the option to select morning, afternoon
or evening flights. Additionally, Priceline does not guarantee seat assignments
and advises that if you cannot get a seat assignment online, or with
the carrier directly, your seats will be assigned at check-in. I am sorry that the consumer’s
selected reservation is non-refundable and we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
 This contractfor request number [redacted] was originally initialled on Mon Apr 6 21:18:48 EDT 2015Your Trip SummaryWe Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person.100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events. $500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip. $50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation. $1,500 Medical Expense Coverage$10,000 Travel Accident Protection24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.Airfare DetailsDepart: Sat, May 2, 2015Return: Mon, May 4, 2015Departing Airport:[redacted]Arrival Airport: [redacted]Flight Times:You may be required to travel during off-peak hours for this trip. Your trip may start anytime , from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure.Connections: Maximum of 1 connection each way. (layovers will be no longer than 3 hours)Ticket Delivery: Electronic TicketsPassengers: [redacted]
[redacted] Aircraft: Jet aircraftSummary of ChargesAirline Ticket Offer Price:$450.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$55.00 per ticketAirline Ticket Trip Protection:Declined+ Add now Recommended! Number of Tickets:2 Airline Ticket Delivery:$0.00 (Electronic Ticket)Airfare Subtotal:$1,010.00 Total Trip Cost: (All prices are in US dollars)$1,010.00Baggage fees are not included in your trip cost.Important Information•Your airline tickets are non-refundable, non-transferable and non-changeable.•Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time.•Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.•If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.•You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in. Initial Here:
**
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Our records indicate that a cancellation and  refund was issued as  a one-time exception.

We have researched this matter fully and there is no additional options we can offer the customer. Please close out this case.

Dear Mr. [redacted],
 
We wanted to take this time to contact you regarding your
unconfirmed airline request under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand,...

you
were unable to get an accepted airline request and you would like to get the
$50 credit for your Priceline [redacted] card.
 
We have reviewed 
your request and verified that your request was not accepted because the
credit or debit card number entered is invalid and we could not process the
request. Your credit card has not been charged.
Please check the card for the correct number and try this
request again.
You may also try using another credit card or debit card.
 
We apologize for the difficulty you have experienced
checking the $50 credit for your Priceline [redacted] card. The Priceline Rewards
[redacted] card is issued by [redacted], which is the U.S. credit card
operations of [redacted]. For security reasons, Priceline does not have
access to your [redacted] account nor control over its [redacted] card policies or
procedures.
 
In the interest of satisfying your concern, we have
forwarded your concern to the [redacted] Executive Office. They will review your
concern and reply with a resolution within 2 business days.
 
If you have any other Priceline Rewards [redacted] card
concerns, please contact [redacted] directly. There are three ways to contact
priceline rewards [redacted].
 
1. Email - Visit the [redacted] website and
select the Customer Service link. You will receive a response within 24 hours.
 
2. Phone - You can speak with a priceline rewards [redacted]
consultant 24 hours a day, 7 days a week at ###-###-####.
 
3. Mail - Please send written correspondence to: [redacted]
 
You can also learn more about [redacted] by visiting
[redacted]
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
I am sorry
that the consumer was unaware that he/she selected and authorized the purchase
of a non-refundable reservation.  On each
consumers’ contract...

page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue.
 
Priceline will immediately charge your
credit card the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non
refundable, non changeable, terms and conditions of the purchase.
 







I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
4-star hotel in the
Downtown Austin area
Check In: Sun, Apr 26, 2015
Check Out: Mon, Apr 27, 2015
Rooms: 1 room for 1 night
Your Bid: $287.00 per room/night
Taxes &
Fees: $59.52
Room Total: $346.52
Have a promo
code?
Guest Info (Room 1)
mary
IMPORTANT INFO PAGE
T axes and Fees
Amount:
$59.52
Prices
are in USD.
Cancel Policy
This
rate cannot be cancelled, changed or transferred. Refunds are not allowed.
TERMS AND CONDITIONS PAGE
View taxes, fees & cancellation policy ?
continue
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
We
want you to love your hotel. So please read this important stuff.
All
rooms will accommodate up to
2 adults. Requests for bed types (King, Queen, 2
Doubles,
etc.) or other special needs (including preferences for smoking or nonsmoking
rooms)
should be requested through your confirmed hotel and cannot be
guaranteed.
Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do not
check-in
on the first day of your reservation and you do not alert the hotel in
advance,
the remaining portion of your reservation will be canceled and you will not
be
entitled to a refund. Guaranteed late night arrival. Check-out time varies by
hotel.
If
priceline accepts your price, priceline will book your reservation in a property with
an
equal or higher star level than you requested. Please note it is possible that
the
hotel
you are booked in could be a Resort, which will meet or exceed the minimum
qualifications
of the star level you initially requested.
The
hotel that is selected may or may not be one that you have seen during a hotel
search
on priceline. Any sorting or filtering options previously used will not apply
to
this
Name Your Own Price request. Priceline
will immediately charge your credit card
the total cost of your stay. Rooms
purchased through priceline can not be cancelled,
changed or transferred and refunds are
not allowed. If your offer is not accepted, your
credit
card will not be charged.
The
reservation holder must present a valid photo ID and credit card at check-in.
The
credit
card is required for any additional hotel specific service fees or incidental
charges
or fees that may be charged by the hotel to the customer at checkout. These
charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or
minibar
charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points,
upgrades,
vouchers, or other discounts and incentives.
I have read, accept, and agree to abide
by priceline.com's terms and conditions and privacy
policy.
Initial Here to Accept **

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your airline ticket reservation for Trip Number [redacted].
I am writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand, you are
requesting that we refund your 1-night hotel reservation when you had to stay
overnight because your flight was changed. Our Air Travel Services Team has
reviewed your issue with [redacted] Airlines. It was found that on January 29, you
called the airline in an attempt to change your itinerary; however, you did not
continue with the exchange. The airline representative accidentally cancelled
your original return flight and they were unable to reinstate it. Because of
this, they ended up booking you a new ticket for a next day flight.
[redacted] Airlines is requesting a copy of your hotel receipt
in order for them to process your refund. You may fax the receipt to our office
directly at: ###-###-####. Please include in your fax the Trip Number
[redacted] and your name so that we can associate your
fax to your reservation. You may also reply to this email and attach the needed
receipt. The attachment needs to be a PDF or JPG file no larger than 2MB. Any
attachment that does not meet this criteria may be considered potential for
spam/malware/viruses and are stripped from the email message by our corporate
email system. As soon as we receive the receipt, we will forward it to the
airline for a refund request review.
We apologize for any inconvenience and thank you for your
patience while resolving this issue.
Sincerely,
Berna A[redacted]
Executive Offices

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you no longer need...

your
rental car reservation and with to receive a full refund.
 
Prior to submitting your request we provided you with the
terms and conditions associated with both your airline ticket and rental car
reservation. We stated that even if the rental is not used, it is
non-refundable, non-transferable and non-changeable. We are sorry if your plans
changed; however, we are truly unable to issue a refund back to your credit
card as requested.
 
We are sorry we did not provide you the answers you were looking
for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I got an email from the Revdex.com regarding a response from my complaint about Priceline. My complaint # is [redacted]. They wanted to know the email address attached to the complaint and the Priceline request number. That number is [redacted] The email address is [redacted]. thank you.
Sincerely,
[redacted]

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern regarding the promotional emails you received from priceline advertising low rates that you have not been able to successfully book after numerous...

attempts.Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotion. For these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the promotional emails you received. In addition, it is possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availability.As a gesture of goodwill, we would like to offer the below coupon that you can use on your next booking on priceline:-Coupon Code: Sent in seperate email-Coupon Value: 15% off of your room rate-Valid only towards an Express Deals hotel bookingThank you for your feedback and we apologize for any inconvenience this has caused.Sincerely,Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We sincerely apologize for the difficulty. We understand you are requesting for a refund because you requested for a 3 star hotel with a guest rating of 8+ or higher. We reviewed your...

information and verified a 3 star hotel with a guest rating of 7+ or higher was requested prior to submitting your request. Our records indicate, your reservation was canceled for a full refund of 312.93 USD on December 1, 2017 as a one-time exception. All refunds are processed by our system within one business day; however, bank processing time varies. It may take at least 5 to 10 business days for your bank to post the refund to your account.   Thank you for the opportunity to assist you. We hope you find this information helpful.   Sincerely, Executive Offices

Dear Ms. [redacted],Thank you for contacting us regarding your Vacation
Package booked under Trip Number [redacted]62. We apologize for any
inconvenience with the hotel not offering all-inclusive amenities during your
stay. Upon arrival at the property, you can add the all-inclusive amenity and
send us a folio of the charges. Once we receive the folio, we will complete a
refund request for the all-inclusive charges you incurred. Our fax number is:
###-###-####.Thank you for choosing to email us today. I hope you found
my reply helpful! Please email us again if you need anything else.
Sincerely, Teddi C[redacted] Executive Offices

Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms conditions
of the purchase.
 
Important Information
Priceline will immediately charge
your credit card the total cost of your stay. Rooms purchased through...

priceline
cannot be cancelled, changed or transferred and refunds are not allowed.
We are sorry that the consumer’s selected purchase is non-refundable
and non-changeable and we are unable to assist any further in this situation.
Sincerely,
[redacted]
Priceline.com
This
checkout page for trip number [redacted] was submitted on 2015-05-10 21:35:57



Please
Review Your Request















































4 Star Deluxe Hotel, [redacted]




















Which hotel will I get?

Check-In Date:

Friday, July 10,
2015

Check-Out Date:

Monday, July 13,
2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool,
Restaurant, Fitness Center, Free Internet, Business Center, Guest Score
7/10 or Higher

Number of Nights:

3













 





































Offer Price Per Room, Per Night:

US$ 150.00

Travel
Insurance:


US$
15.00






Subtotal:

US$ 450.00

Taxes and Service Fees:

US$ 95.19

Priceline Hotel Coupon:


-US$ 0.00





Total Room Charges:

US$ 545.19

Apply Coupon

Hotel Fee:

US$ 25.00

Total Cost:

US$ 570.19

Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired

No surprises! Total cost includes estimated hotel fees (e.g resort
fees). Your total cost will never be higher than displayed above.






We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
Priceline.com
is unable to facilitate a rebate of [redacted] Goods and Services Tax
("GST") for U.S. resident customers booking [redacted] hotel
accommodations utilizing the priceline.com service.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you found a lower rate online for the same itinerary. I reviewed your record in our system and see that your issue was addressed by one of our social media specialist....

I see that the specialist was able to locate the $57.00 per night rate you saw; however, it was also confirmed that had you continued in to the checkout page, total amount will still be higher than that of your original reservation. Our record shows that your reservation is for a total of $237.96, with the inclusion of the $15.00 travel insurance; however, the $57.00 rate you saw online is for a total of $277.44.   Under normal circumstances, we are unable adjust the charges; however, since we value your business, I decided to make an exception and refund the difference between the two rates. I have already refunded your credit card $30.00. This is equivalent to 200% of the price difference that we normally offer for valid Best Price Guarantee claim only.   Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because: It says cancelations are available very clearly before you click on the motel. Then in the fine print it changes the "policy"?! This is a bait and switch clearly. That room was no cheaper than the other rooms. You use giant red lettering to state cancelations are available then hide the change in a list of things . It's shady business practice!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: shortened hours and only two out more than thirty trails open does not justify us having to drive four hours across states, especially considering we are now half a week past when we were intending to go, and we tried canceling a week in advance but only missed the deadline by two hours. Now we’re being made to pay for a hotel room that was never used. 
Sincerely,
[redacted]

We understand you need assistance regarding your hotel reservation. We reviewed your request; however, we were unable to pull up any information using your phone number and email address. In order to research and respond to your situation, please respond to this email with any additional...

information you can provide to help us locate your request in our system.   Your 11 digit trip number, your hotel room confirmation number, your email address, your phone number, the names that the request was made under, the hotel's name and any relevant dates would be extremely helpful.   We hope to hear from you soon.   Sincerely, Executive Offices

Dear Mr. W[redacted]
 
Thank you for taking the time to contact us regarding the
issues you had in trying to book a flight reservation.
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
Prices are...

constantly changing depending upon inventory
and travel date.
The prices we have for our flight reservations are
provided by our airline partners. In addition, the rate we have online does not
include taxes and fees yet. The total cost including taxes and fees are
presented in the Summary of Charges where you are also asked to enter the
payment information. We are unable to honor the rate/price if the rate of
$500.60 is no longer available on our website for the specific flight that you
would like to book.
 
Should you wish to get more savings for a flight
reservation, you may book it using the Name Your Own Price option. Please note
that this is a restricted rate where the airline and flight details are only
revealed after purchase.
 
We are sorry we did not provide you the answers you were
looking for and I hope you find my reply helpful.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: All you have done, for the third time, is repeat your customer policy. You have not addressed my concerns and customer satisfaction. 1. Since this was an emergency situation, why couldn't you forward a fair amount of the monies paid toward a future trip? 2. Why couldn't you give a fairer share of the monies? 3. Where does the $415.00, that I lost, go? 4. If the airline fills the seat, who gets that money, that I lost? 5. I gave you 9 days notice. You could do no better than a $90 refund? Is that the proper way to treat a frequent, credit card holder? To summarize, quoting your terms, is not the proper way to answer a customer complaint. Since you did give an extremely small refund, how was that determined? Obvously, you have some type of an emergency refund policy for negotiated rates. Do you really car about your customers and your reputation. I have seen no evidence of compassion, customer care, or fairness in the case of an emergency
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
 
In this instance the consumer...

selected a reservation that
provided greater savings and less flexibility.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the purchase.
 







I am sorry that the consumer’s selected
reservation is non-changeable and non-refundable.
 
I thank you for the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This checkout
page for trip number [redacted] was submitted on 2015-04-21 07:39:55
$45 per night


















2 Star Hotel in [redacted] for $45/night
This deal saves 18% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.































Star Rating:



What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Fitness Center


Free Breakfast


Check In:

Tue May 26, 2015

Check Out:

Fri May 29, 2015

Rooms:


All rooms will
accommodate up to 2 adults.



Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Bainbridge


 









© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map
»

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $15!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes! I'd like
to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges




























Price per night:

$45

Rooms:

1

Nights:

3

Room Subtotal:

$135.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$27.33

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$162.33
162.33
162.33 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired

Mandatory
fee of is collected at the hotel.
Review Important Information
All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
[redacted]
I have read, accept and agree to abide
by priceline.com's terms and conditions and privacy policy.

This was addressed directly with the customer.  Sincerely,[redacted]Executive Office