Stahl Construction Company

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We sincerely apologize for the difficulty. We understand you are requesting for a refund because you requested for a 3 star hotel with a guest rating of 8+ or higher. We reviewed your...

information and verified a 3 star hotel with a guest rating of 7+ or higher was requested prior to submitting your request. Our records indicate, your reservation was canceled for a full refund of 312.93 USD on December 1, 2017 as a one-time exception. All refunds are processed by our system within one business day; however, bank processing time varies. It may take at least 5 to 10 business days for your bank to post the refund to your account.   Thank you for the opportunity to assist you. We hope you find this information helpful.   Sincerely, Executive Offices

I have received the consumer’s
additional comments.  As you requested, I
have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the consumer, he/she selected
morning flights for her Name Your Own Price request. When selecting Name Your Own
Price airline tickets, the consumer agrees to travel anytime, as disclosed on
the contract page, and is not provided with the option to select morning, afternoon
or evening flights. Additionally, Priceline does not guarantee seat assignments
and advises that if you cannot get a seat assignment online, or with
the carrier directly, your seats will be assigned at check-in. I am sorry that the consumer’s
selected reservation is non-refundable and we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
 This contractfor request number [redacted] was originally initialled on Mon Apr 6 21:18:48 EDT 2015Your Trip SummaryWe Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person.100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events. $500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip. $50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation. $1,500 Medical Expense Coverage$10,000 Travel Accident Protection24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.Airfare DetailsDepart: Sat, May 2, 2015Return: Mon, May 4, 2015Departing Airport:[redacted]Arrival Airport: [redacted]Flight Times:You may be required to travel during off-peak hours for this trip. Your trip may start anytime , from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure.Connections: Maximum of 1 connection each way. (layovers will be no longer than 3 hours)Ticket Delivery: Electronic TicketsPassengers: [redacted]
[redacted] Aircraft: Jet aircraftSummary of ChargesAirline Ticket Offer Price:$450.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$55.00 per ticketAirline Ticket Trip Protection:Declined+ Add now Recommended! Number of Tickets:2 Airline Ticket Delivery:$0.00 (Electronic Ticket)Airfare Subtotal:$1,010.00 Total Trip Cost: (All prices are in US dollars)$1,010.00Baggage fees are not included in your trip cost.Important Information•Your airline tickets are non-refundable, non-transferable and non-changeable.•Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time.•Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.•If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.•You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in. Initial Here:
**
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.
Priceline tells
consumers that we will find a room in a hotel willing to agree to your offer
price in the shaded area displayed on the priceline.com website for the
consumer’s selected area(s).  The [redacted] located at [redacted], [redacted], [redacted], is clearly
located in the shaded area of the mapping guidelines for the city area labeled Little Rock West. Consumers
who wish to stay in a particular property or location, have the option to
select a hotel from our Published Price service where consumers see a list of
competitive prices across a wide range of hotels and can choose his/her hotel
and exact location. We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

We are contacting you today regarding your reservation at the [redacted] Hotel booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you need 2 rooms for 8...

people.   We understand your concern regarding your reservation. We stated during the booking process that all rooms will accommodate up to 2 adults and requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline. This information was provided on your contract page prior to booking.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. I apologize; however, if you are raveling with additional people, hotel reserves the right to charge extra or require additional rooms.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],Thank you for contacting us regarding your Vacation
Package booked under Trip Number [redacted]62. We apologize for any
inconvenience with the hotel not offering all-inclusive amenities during your
stay. Upon arrival at the property, you can add the all-inclusive amenity and
send us a folio of the charges. Once we receive the folio, we will complete a
refund request for the all-inclusive charges you incurred. Our fax number is:
###-###-####.Thank you for choosing to email us today. I hope you found
my reply helpful! Please email us again if you need anything else.
Sincerely, Teddi C[redacted] Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern regarding the promotional emails you received from priceline advertising low rates that you have not been able to successfully book after numerous...

attempts.Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotion. For these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the promotional emails you received. In addition, it is possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availability.As a gesture of goodwill, we would like to offer the below coupon that you can use on your next booking on priceline:-Coupon Code: Sent in seperate email-Coupon Value: 15% off of your room rate-Valid only towards an Express Deals hotel bookingThank you for your feedback and we apologize for any inconvenience this has caused.Sincerely,Executive Offices

Complaint: 12353784
I am rejecting this response because:This is not a resolution at all. How would it make sense for me to cancel reservations for a "possible refund" of a little over $100? That would put me at a loss of over $600. To think that someone took the time to offer such a resolution is extremely disrespectful. If this is all they can do than you can close the complaint, but no. I am not satisfied and I will never use priceline or any of it's subsidiary's ever again moving forward. I will be sure to share this experience with all friends and professional colleagues so they avoid priceline as well.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  Not only that, but I want to express my sincere thanks for your help with this.  You have been so helpful in getting a resolution to this that I think is a win win for all of us-the business and myself.  We ended up booking for two nights, thus spending additional money but having the money I had already spent applied to the two night booking.  I can't thank you enough.  Thank you! Thank you!  [redacted] :)

[redacted]er stated that she chose to add an additional night to her reservation and it never advised her that she may receive a higher rate and that she may have to check-out and check-in to a new room. Customer was requesting a refund for the additional night reservation.   We advise customers on the website when they request to add a night that: If your request of additional nights is accepted you may have to check-out of your original room and check back in to a different room, and We cannot guarantee that you will be able to add night(s) for the same rate you paid for your original reservation. Notes show customers additional night reservation was cancelled and refunded in full because customer was unhappy with the quality of the hotel.   I sent the customer an email advising of this information; however, customer rejected the response. She stated I was referring to the wrong reservation and was unhappy with the response. I replied advising of this information:   We are sorry for any inconvenience; however, the additional night policies remain the same for each reservation booked on our website. We cannot guarantee the same rate will be available and you may have to check-out of your original room and check back in to a different room.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwould like to be refunded for the reservation due to the quality of carthat you received.We escalated your issue to [redacted] Rent a Car and they advised that theyhave...

refunded you for $118.23. We checked if additional refund can beprocessed but they advised no additional compensation will be issued. Weapologize; however, we are unable to process a refund for yourreservation.As an apology for the inconvenience, we sent a separate email thatcontains a coupon to be used on a future priceline.com Rental Car. Thecoupon will provide a discount of 10% on your next reservation. Theemail will contain instructions on how to redeem this coupon so pleasefollow the instructions carefully.We are sorry we did not provide you the answers you were looking for andthank you for your time.Sincerely,Executive Offices

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
I am sorry
that the consumer was unaware that he/she selected and authorized the purchase
of a non-refundable reservation.  On each
consumers’ contract...

page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue.
 
Priceline will immediately charge your
credit card the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non
refundable, non changeable, terms and conditions of the purchase.
 







I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
4-star hotel in the
Downtown Austin area
Check In: Sun, Apr 26, 2015
Check Out: Mon, Apr 27, 2015
Rooms: 1 room for 1 night
Your Bid: $287.00 per room/night
Taxes &
Fees: $59.52
Room Total: $346.52
Have a promo
code?
Guest Info (Room 1)
mary
IMPORTANT INFO PAGE
T axes and Fees
Amount:
$59.52
Prices
are in USD.
Cancel Policy
This
rate cannot be cancelled, changed or transferred. Refunds are not allowed.
TERMS AND CONDITIONS PAGE
View taxes, fees & cancellation policy ?
continue
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
We
want you to love your hotel. So please read this important stuff.
All
rooms will accommodate up to
2 adults. Requests for bed types (King, Queen, 2
Doubles,
etc.) or other special needs (including preferences for smoking or nonsmoking
rooms)
should be requested through your confirmed hotel and cannot be
guaranteed.
Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do not
check-in
on the first day of your reservation and you do not alert the hotel in
advance,
the remaining portion of your reservation will be canceled and you will not
be
entitled to a refund. Guaranteed late night arrival. Check-out time varies by
hotel.
If
priceline accepts your price, priceline will book your reservation in a property with
an
equal or higher star level than you requested. Please note it is possible that
the
hotel
you are booked in could be a Resort, which will meet or exceed the minimum
qualifications
of the star level you initially requested.
The
hotel that is selected may or may not be one that you have seen during a hotel
search
on priceline. Any sorting or filtering options previously used will not apply
to
this
Name Your Own Price request. Priceline
will immediately charge your credit card
the total cost of your stay. Rooms
purchased through priceline can not be cancelled,
changed or transferred and refunds are
not allowed. If your offer is not accepted, your
credit
card will not be charged.
The
reservation holder must present a valid photo ID and credit card at check-in.
The
credit
card is required for any additional hotel specific service fees or incidental
charges
or fees that may be charged by the hotel to the customer at checkout. These
charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or
minibar
charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points,
upgrades,
vouchers, or other discounts and incentives.
I have read, accept, and agree to abide
by priceline.com's terms and conditions and privacy
policy.
Initial Here to Accept **

Complaint: [redacted]
I got an email from the Revdex.com regarding a response from my complaint about Priceline. My complaint # is [redacted]. They wanted to know the email address attached to the complaint and the Priceline request number. That number is [redacted] The email address is [redacted]. thank you.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted]r for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand your concern about the type of room...

that was guaranteed for your booking. We see on the page prior submitting your request, that the room you would receive would include a lounge access. We made sure that your concern has bee documented for us to avoid similar issues from happening in the future. For the inconvenience; we would like to offer a 15% coupon that your can use for a future Hotel Express Deal purchase. The coupon expires on June 1, 2018, 11:59 PM. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   Coupon Code: [redacted]   We apologize for the inconvenience and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because Priceline is simply unwilling to assume any of the risk of advertising prices for its car rental companies. I understand car rental rates (like airplane fares) change all the time. The problem is that Priceline CONTINUED to advertised the rate I was quoted (but could not purchase) well after my initial inquiry. That's what makes this appear to be an example of unfair "bait and switch" tactics for which Priceline should be held accountable. If, as Priceline itself said in one of its responses, such an occurrence is very rare, then why wouldn't a company stand behind its advertised prices out if for no other reason than customer goodwill? It is Priceline's responsibility to rent cars at the prices it advertises. That's why customers like myself patronize Priceline...not to be offered one thing when you can only purchase something more expensive. It seems Priceline is hiding behind a "policy" in order to eliminate ANY risk on its part...and the customer is the loser.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: shortened hours and only two out more than thirty trails open does not justify us having to drive four hours across states, especially considering we are now half a week past when we were intending to go, and we tried canceling a week in advance but only missed the deadline by two hours. Now we’re being made to pay for a hotel room that was never used. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have received the
consumer’s additional comments. As you requested,
I have again reviewed this matter and the following response was sent to the consumer addressing this matter.Dear [redacted],
 Thank you for taking the time to contact us regarding
your reservation at the [redacted]...

[redacted] for Trip Number
[redacted]
[redacted]
 We apologize for the difficulty you encountered. We
understand you are requesting for additional compensation because your original
hotel was completely sold out of rooms and was unable to accommodate your
reservation. We reviewed your request and verified that we re-accommodated you
at the [redacted] on your travel dates.
Your new hotel is a 2.5 star property that has a guest rating of 8.7 out 10.
Your new hotel offers free parking, free internet and free breakfast. It is a
100% non smoking facility. Your original reservation was confirmed for a
standard room that accommodates
2 adults and your new reservation was booked for a non
smoking suite with 2 queen sized beds and a sofa bed. We reviewed your request
further and verified that a refund equivalent to one night stay has been
processed as a compensation. A refund in the amount of 97.31 USD was issued on
July 26, 2016. The refund was processed through our system within one business
day; however, bank processing time varies, so please check with them if you
don't see the refund in your account within a few business days.
 Furthermore, we would like to offer you a 20% Hotel
Express Deal that can be used on a future purchase. You will need to enter your
Coupon Code at checkout then click "apply" and your discount will
instantly be deducted from the total price in the Summary of Charges. Your
coupon code is [redacted] and it expires by May 25, 2017. We apologize, we will
be unable to issue further compensation or refunds.
 Thank you for your time and we hope you find this
information helpful.
 Sincerely,
 J[redacted]
Executive Offices

We are contacting you today regarding your reservation at the [redacted]e Hotel booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   All rooms purchased through Priceline are guaranteed for 2 adults unless otherwise specifically stated during the booking process. The information regarding the reservation including the room occupancy were provided on your contract page prior to booking. We stated on your contract page that the rooms will accommodate up to 2 people and any other request should be requested through your confirmed hotel and cannot be guaranteed by Priceline. We provide contract page to provide all reservation details to our customers. If checking in with more guests than originally indicated during the request process, it is at the hotel's discretion to charge additional fees or require another room. I apologize; however, we are unable to change the reservation or refund the hotel charges for additional guest in the room.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Revdex.com:
Thank you so much for helping with this. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Attached hereto is a response to the consumer's rebuttal as well as a copy of the Travel Insurance description of coverage.