Stahl Construction Company

We have processed this refund as a check request on 7/18/16 due to the customer's PayPal account being closed.

Complaint: [redacted]
I am rejecting this response because:On all of my prior priceline reservastions, if a resort fee is charged by the hotel, it is stated on the buy page, prior to finalizing the purchase. I still would like Priceline to cancel the reservation.
Sincerely,
[redacted]

On the [redacted] website, It clearly states [redacted] area and not [redacted] area. Although it is on the very tip of the shaded blue area it is clearly not in the [redacted] area! That is a deceptive unfair practice priceline is following. clearly the website needs to say in its title [redacted]/ [redacted] area instead of saying [redacted] area. That is a LIE
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As we understand, the hotel provided you the receipt showing the rate we paid and you are now requesting for a refund of the difference of what you paid us and the rate we paid the...

hotel.   We apologize if you are disappointed with the difference in rates; however, we are unable to change or refund a part of the rate you booked through our website. Our hotel partner disclosed a rate to you that is not available to the public. Just like every other business, we receive reduced rates because we sell in large volume. If you compare our rates, you will find them to be very competitive. We strive to offer customers the best alternatives for saving money while at the same time maintaining profitability.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   Executive Offices

Dear [redacted]   Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that your...

reservation was booked for the incorrect city location. We apologize if we were unable to provide the option to change. We confirmed that you were able to use your reservation. Prior booking, we stated that once your request is submitted, it cannot be changed, cancelled or refunded.   We apologize for any inconvenience and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 hank you for looking into this, and thank you for the upgrade refund.  Below I have included a screen shot of the only Premium King room listed for the [redacted] on Priceline's website, which is the room I booked. You will see it clearly states that it is a river-view room, twice. I write you, not to continue to complain, but I spoke with another Priceline customer who had an experience with the same false-advertisement and I would like to make Priceline aware of this so that it can be corrected. 
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, when you booked the reservation, you were prompted that the price of the vacation package you selected would change after you have selected it, and when you finally...

decided to book it, you indicated that the airport and flight times have changed. You are requesting to be refunded in full or change the flight reservation to reflect the advertised flights and times.   When booking reservation online, prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the location. For these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the itinerary selected. Also, it's possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availability, thus, the price changes. Our website is designed to alert our customers if and when the price they have initially selected has changed (whether the price increases or decreases), for an alert to be presented to the customer prior to purchase, giving our customers opportunity to either proceed, or go back and select a different itinerary within their price range.   I have also reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restricted. The flights, hotel and the rental car components that are included in the package you chosen are all undisclosed. This means that exact details of the flight (like airlines, flight times, and connecting airports), hotel rooms, and rental car partner will not be disclosed until reservation is confirmed and ticketed. I carefully reviewed the checkout page and see that under important information section, it was noted that the flight details will be provided after the purchase and that you must fly on the flights assigned to you. It was also outlined in the checkout page that you will be booked on a flight to depart Sunday, November 19, 2017, from [redacted] to [redacted] between 11AM and 3PM with 1 stop. For your return flight, your selected date is November 28, 2017, Tuesday, departing [redacted] to [redacted] between 1PM and 5PM with 1 stop. I have sent you a copy of the checkout page for your reference at  [redacted].   For this package, our travel partners accepted your price on the condition that your reservation would not be changed or cancelled. We deeply discount our rates based on contractual agreements we have with the participating travel partners, therefore, the reservation is non-changeable, non-cancellable and non-refundable.   We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.     Sincerely,  Executive Offices

Dear M[redacted]Thank you for taking the time to contact us regarding your rental car reservation with [redacted]I am writing to let you know that we have received the receipt in our Executive Offices.We understand that you have issues with this rental car...

reservation.We thank you for your patience while we research this booking for you. We are currently making attempts to resolve this issue for you. We hope to be in contact with you in 1 to 2 business days with a resolution. We appreciate your patience while we continue to work to resolve your issue.Sincerely,[redacted]Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the W New York for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for.   We work really hard to avoid any confusion when customers use our website, including the app. In order to book a reservation, we require that you review your reservation details, including the Summary of Charges and the terms and conditions, prior to booking your reservation. In this instance, our records show that the information was reviewed and the request was submitted for booking. By submitting your request, you indicated that you have read, understood and agree to the terms and conditions stipulated and all information entered is correct.   Our apologies that we are unable to provide the refund you are seeking.   For your reference, a copy of the contract page has been sent in a separate e-mail. The contract page disclosed the terms and conditions of your reservation.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Thank you for taking the time to read this email.   I have attempted to contact you today to provide an update regarding your case; however, I was unable to reach you. Please be advised that I have tried to work with the [redacted]h to obtain a refund on your behalf....

However, the hotel has collected the full payment from your booking and they have been unable to offer an exception to issue any refunds. They have also reiterated the standard check in policy that you needed to present a card under your name at check in for the security deposit.   Under normal circumstances, we are unable to offer any refunds if our hotel partners opt to retain the booking prepayment. However, we have decided to offer a partial refund from our end because we value your business. A refund for $72.48 will be processed through our system within one business day. However, it may take a few days for your bank to post the refund to your account.   We would also like to offer the below coupon that you can use towards your next booking on priceline:   -Coupon Code: [redacted] -Coupon Value: 20% off your room rate -Expiration Date: 12/31/2018 -Valid only towards an Express Deal hotel booking   Thank you for your patience while we reviewed your issue.   Sincerely,   [redacted] Executive Offices

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] By [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you are requesting a refund of your
reservation. We reviewed the status of your request and verified that no
cancellations have been made before the deadline. We apologize; however, since
the reservation is restricted, it cannot be changed, cancelled or refunded.
 
I know you expect a different answer; however, there are
no other options that I can offer.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of 539.28 USD
was issued.
Sincerely,
[redacted]
Priceine.com

Complaint: 11195707
I am rejecting this response because:
Priceline.com is very unethical in doing business and they have not done anything to return what is owed to me. The "Supervisor" I spoke with called and verified the hospital my Grandmother was in and spoke with her Dr. who explained that my grandmother can not travel via airplane due to a debilitating medical condition. These were the necessary requirements to receive the airline credit of $217. I would not have gone through such lengths for a refund of $7.00 total. If they refuse to return what was promised to me I will post Priceline on the Air Force Base bulletins so that other unsuspecting military members who fight and defend this country will not fall victim to their deceit.
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
According to the consumer, he/she selected Priceline’s Name Your Own Price service and received accommodations at a property that does not offer a pool as an amenity at the time of...

the guest’s stay.
When selecting a reservation, the consumer is provided with the details of the purchase, including any amenities associated with each reservation.
In this case the consumer selected a Name Your Own Price hotel room reservation that does not list or guarantee a pool as an amenity.
Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase.
We thank you for the opportunity to address the consumer’s concerns and we are sorry that we are unable to further assist the consumer.
Sincerely,
N. D[redacted]
Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-31 11:33:44
Please Review Your Request
3½ Star Upscale-Plus Hotel, [redacted] Area  
Which hotel will I get?
Check-In Date:
Wednesday, November 25, 2015
Check-Out Date:
Friday, November 27, 2015
Region
[redacted] - [redacted] - [redacted], **
City Area:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Free Parking, Business Center
Number of Nights:
2
Offer Price Per Room, Per Night:
US$ 70.00
Travel Insurance:
US$ 10.00
Subtotal:
US$ 140.00
Taxes and Service Fees:
US$ 30.32
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 170.32
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
 *Prices are in US dollars.
We Recommend Trip Protection
Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.

 I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions.
CONTRACT_ID:
8090550

Complaint: [redacted]
I am rejecting this response because Priceline claims they have information that I processed my request incorrectly, but despite three separate attempts to recover the information Priceline claims to have, Priceline refuses to turn it over. To me, it appears they do not have the information, and are simply trying to make me stop complaining by pretending they did not create the error.  If they have the paperwork, please let me see it. I have asked three times. They do not have it, and therefore, they misbooked me, and are now refusing to refund me. Priceline has permanently lost my business, and I will be telling my friends about my poor experience, and my 150 university students who fly home every break. I am very dissapointed Priceline has decided not to show me any of their paperwork, or compensate me in any way for their mistake.
Sincerely,
[redacted]

With
Priceline, consumers have a choice. Consumers have the option to visit our
Published Price service, which offers flexible cancelation options allowing
consumers to cancel the reservation in the event of a change in plans, etc.
Consumers also have the option to save even more money...

by selecting our Express
Deals/Name Your Own Price® hotel service where the consumer must
agree to the non-refundable, non-changeable terms and conditions of the
purchase.
When
selecting a reservation, the consumer is provided with the terms and conditions
associated with each reservation.
 
In
this case, the consumer chose to select a restricted non-refundable, non-changeable
Name Your Own Price reservation for greater savings and less flexibility.
 
I understand that the consumer also selected the purchase of trip
protection at the rate of $5, intending to use the trip protection in the event
of a change in plans.
When opting to select
trip protection, Priceline presents the Description of Coverage of the trip
protection directly on the consumer’s checkout page. Prior to purchase, the consumer
is also asked to review and authorize the travel insurance Description of
Coverage.
Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy
policy. I have read, accept
and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description
of Coverage.
 
Please note that the trip
protection description of coverage is presented when selecting the option, and
again presented when authorizing and agreeing to the terms and conditions of
the selected purchase.
Priceline clearly discloses that the travel insurance reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events. 
Attached hereto, is a copy of the description of coverage.
·       
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family
members and traveling companions, death in the family, job loss or other
specified events.
Yes! I'd like to purchase
Trip Protection for $5.00 per room, per night. View Terms and Conditions
Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy
policy. I have read, accept
and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description
of Coverage.
 
Trip Cancellation and Trip Interruption>
If you must cancel
or interrupt your trip for a covered reason, the plan provides coverage for the
prepaid, non-refundable and unused payments or deposits that you paid for your
Name Your Own Price®. Covered reasons include illness,
injury or death to you, an immediate family member, traveling companion or
business partner. Additional covered reasons include job loss, jury duty,
subpoena, homemade uninhabitable by fire, flood or natural disaster, being
involved in a documented traffic accident while en route to departure and more.
The travel insurance description of coverage does not
include protection in the event of unforeseen business or personal obligations,
changes in your travel plans or dissatisfaction with your itinerary.
Attached hereto, is a copy of the consumer’s initialed check-out
page agreeing to the terms and conditions of the selected purchase, including
the travel insurance description of coverage.
I hope you
find this information helpful in addressing this matter, and appreciate the opportunity
to clarify.
Sincerely,
[redacted]
Priceline.com
 
[redacted]
 
 
·       
What does Travel Insurance
cover?
Coverage included in the Travel
Insurance when purchasing a Name Your Own Price® Express Deals Hotel or a hotel
in a Vacation Package includes:
 
·       
Trip Cancellation and Trip
Interruption>
If you must cancel or interrupt
your trip for a covered reason, the plan provides coverage for the prepaid,
non-refundable and unused payments or deposits that you paid for your Name Your
Own Price®. Covered reasons include
illness, injury or death to you, an immediate family member, traveling
companion or business partner. Additional covered reasons include job loss,
jury duty, subpoena, homemade uninhabitable by fire, flood or natural disaster,
being involved in a documented traffic accident while en route to departure and
more.
Note that there is no exclusion
for pre-existing conditions!
24/7 Worldwide Emergency Assistance
A 24/7 emergency telephone hotline is provided by On Call
International to help with any travel related emergencies ranging from cash
transfer, legal, assistance with lost travel documents, dental or medical
referral as well as medical case management, consultation and monitoring and
much more.
If you have additional questions about Travel Insurance, contact
[redacted], our program administrator at [redacted] or [redacted]
Back
to FAQs
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-19 12:51:05



Please
Review Your Request















































3 Star Upscale Hotel, [redacted] Area




















Which hotel will I get?

Check-In Date:

Sunday, June 21,
2015

Check-Out Date:

Monday, June 22,
2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Free Parking, Business Center, Guest Score 7/10 or Higher

Number of Nights:

1













 
























Offer Price Per Room, Per Night:

US$ 79.00

Travel Insurance:

US$ 5.00






Subtotal:

US$ 84.00

Taxes and Service Fees:

US$ 19.20

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 103.20

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
Hide Details >>
·       
100% Trip Cancellation and Trip
Interruption Protection reimburses for
cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss or other specified
events.
·       
24/7
Live Travel Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to
purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by
priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Hi.  We have responded to this customer.  See our response below: Dear [redacted],I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted].I am writing to let you know that we have received your...

Revdex.com complaint in our Executive Offices. I understand that you only stayed one night at the hotel and you are requesting for a refund of the unused night.I checked our records and see that you booked a rate with a cancellation policy that does not allow any refunds after noon local hotel time on your day of arrival (Thursday, October 19th). Therefore, the second night of your reservation was non-refundable regardless if you chose to check out early. We have contacted the [redacted] and they confirmed that you only used one night of your reservation. As a gesture of goodwill, we have decided to make a one-time exception to refund your unused night. The refund for $295.08 will be processed through our system within one business day. However, it may take a few business days for the refund to post to your form of payment, depending on your bank's processing time.I hope you have a wonderful day.Sincerely,

Complaint: [redacted]
I am rejecting this response because: despite their inability to provide a refund, they are still guilty of bait and switch.  Their claim that information about "city" rental is on the "About Airport Rental Cars" while true is misleading.  They should be required to list that caveat on EVERY webpage and PRIOR to making a purchase.  They should be required to say at point of purchase, "The buyer acknowledges that the car rental represents the nearest possible rental location, but does not guarantee that the rental office is at the airport."  Or to that effect.I have contacted [redacted], by the way, and they have agreed to give me a refund.
Sincerely,
[redacted]

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. 
 
Attached hereto is a copy of the consumer’s
contract page agreeing to terms and conditions of the purchase.
On each consumers’ contract page we place...

the
following disclosure regarding this matter labeled under Important Information.
Review Important
Information
All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
double occupancy - All
rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2
Doubles, etc.) or other special requests (including
preferences for smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed by Priceline.
If you
require a specific bed type, please contact your hotel directly. All bedding
requests are based on hotel availability and are at the discretion of the
hotel. A fee may be incurred and is the responsibility of the customer.
 
We appreciate the opportunity
to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-14 17:41:33
 



Please verify the following
information to continue with your request.

Please check the credit card
number that you entered.




















[redacted]
 
[redacted]
FREE Cancellation until 11:59 PM on 07/03/2015
Freebies:
Hotel Freebies:
Smart Deal — Free
internet in room and free parking
Check-In: Tue, Jul 7, 2015
Check-Out: Thu, Jul 9, 2015
Room Type: Standard Room
- Booked for double
occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: Good news! This reservation qualifies for
free cancellation up until 11:59 PM local hotel time on Friday, July 3, 2015.
If cancelled or modified up to 3 days before date of arrival, no fee will be
charged. If cancelled or modified later or in case of no-show, 100 percent of the
first night will be charged. Any cancellation and/or change fees described here
are charged directly by the hotel.





































Summary
of Charges

Room Cost
(details)

$60.94

Rooms

1

Nights

2

Room Subtotal

$121.88

Taxes

$14.64

Total Room Charges

$136.52

Resort Fee*

$58.00

Total Cost

$194.52

Prices are in USD
*This resort fee is charged by property at checkout.
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.



[redacted]


    
I agree to the Booking Conditions, Terms and
Conditions and Privacy Policy by booking this room.
Important Information
·      Room Description: Standard Room - This Room Features A Cable
Tv, A Work Desk, And A Seating Area.
·      Rate Description: Special Rate
·      Hotel Freebies Details:
Smart Deal
—
— Promotion Details — Negotiated Specials may be limited
to certain dates and subject to availability.
Free internet in room and free parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject
to availability.
x close window
·      Cancel Policy: Priceline will not charge you a change or cancel
fee, however this hotel has the following cancellation policy: Good news! This
reservation qualifies for free cancellation up until 11:59 PM local hotel time
on Friday, July 3, 2015. If cancelled or modified up to 3 days before date of
arrival, no fee will be charged. If cancelled or modified later or in case of
no-show, 100 percent of the first night will be charged. Any cancellation
and/or change fees described here are charged directly by the hotel.
·      Mandatory Fee: This hotel charges an additional $29.00 per
room per night. This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort fees,
energy charges or safe fees. The amount of the charge is subject to change.
·      Additional Information About the Room You
Selected: WiFi is available in
all areas and is free of charge. Pets are not allowed. Free public parking is
possible on site (reservation is not needed).
·      Important Information From The Hotel: Upon check-in photo identification and credit
card are required. All special requests are subject to availability upon
check-in. Special requests cannot be guaranteed and may incur additional
charges. Please note regarding the cancellation policy: The 72-hour
cancellation window closes at 17:00 three days before the arrival day. Must be
at least 21 years old to check-in. The resort fee includes:• In-room Wi-Fi•
Daily USA Today newspaper• In-room local/toll free calls• Limited business
center services (outgoing faxes, copies, notary service and boarding pass
printing)• Access to cardio room. Resort fee is subject to a 12% tax that is
not included in the quoted rate. Per MGM Grand policy, please ensure the
original credit card used at the time of booking is presented during check-in.
Guests are required to show a photo identification and credit card upon
check-in. Please note that all Special Requests are subject to availability and
additional charges may apply.
·      All rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed. All children are welcome. Extra beds are not
available. All further older children or adults are charged USD 35
per person per night when using existing beds. There is no capacity for cots in
the room. There is no capacity for extra beds in the room.
·      Your credit card will be used to guarantee the
reservation. The hotel will charge you directly for room and tax. 100 Percent
Of The First Night May Be Charged Anytime After Booking. The hotel reserves the
right to authorize your credit card prior to check-in.
·      If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
hotel reserves the right to cancel your reservation and may charge you a
penalty.
·      The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for the
mandatory fee listed above as well as any additional hotel incidental
charges such as parking, phone calls or minibar charges which are not included
in the room rate.

Dear Mr. [redacted],Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted].We have contacted the hotel on your behalf and confirmed you were charged in error. The hotel has agreed to process a refund to your credit card. We have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again. The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements.I hope you found my reply helpful! Please email us again if you need anything else. Sincerely,[redacted]Executive Offices