Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the [redacted]r for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand your concern about the type of room...

that was guaranteed for your booking. We see on the page prior submitting your request, that the room you would receive would include a lounge access. We made sure that your concern has bee documented for us to avoid similar issues from happening in the future. For the inconvenience; we would like to offer a 15% coupon that your can use for a future Hotel Express Deal purchase. The coupon expires on June 1, 2018, 11:59 PM. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   Coupon Code: [redacted]   We apologize for the inconvenience and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Thank you for taking the time to contact us regarding the cancellation of your rental car reservation with National Car Rental for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable.   For your reference, a copy of the contract page has been sent in a separate e-mail. The contract page disclosed the terms and conditions of your reservation.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Attached hereto is a response to the consumer's rebuttal as well as a copy of the Travel Insurance description of coverage.

I have received the
consumer’s additional comments. As you requested,
I have again reviewed this matter and the following response was sent to the consumer addressing this matter.Dear [redacted],
 Thank you for taking the time to contact us regarding
your reservation at the [redacted]...

[redacted] for Trip Number
[redacted]
[redacted]
 We apologize for the difficulty you encountered. We
understand you are requesting for additional compensation because your original
hotel was completely sold out of rooms and was unable to accommodate your
reservation. We reviewed your request and verified that we re-accommodated you
at the [redacted] on your travel dates.
Your new hotel is a 2.5 star property that has a guest rating of 8.7 out 10.
Your new hotel offers free parking, free internet and free breakfast. It is a
100% non smoking facility. Your original reservation was confirmed for a
standard room that accommodates
2 adults and your new reservation was booked for a non
smoking suite with 2 queen sized beds and a sofa bed. We reviewed your request
further and verified that a refund equivalent to one night stay has been
processed as a compensation. A refund in the amount of 97.31 USD was issued on
July 26, 2016. The refund was processed through our system within one business
day; however, bank processing time varies, so please check with them if you
don't see the refund in your account within a few business days.
 Furthermore, we would like to offer you a 20% Hotel
Express Deal that can be used on a future purchase. You will need to enter your
Coupon Code at checkout then click "apply" and your discount will
instantly be deducted from the total price in the Summary of Charges. Your
coupon code is [redacted] and it expires by May 25, 2017. We apologize, we will
be unable to issue further compensation or refunds.
 Thank you for your time and we hope you find this
information helpful.
 Sincerely,
 J[redacted]
Executive Offices

We understand that you have been charged by your hotel for a reservation paid through Priceline. We contacted your hotel and found out that they have refunded the charge; however, they inadvertently charged your card again which explains why you have not received your refund. We spoke with the...

hotel's general manager named Shannon who was able to see the error and guaranteed us that she would fix the issue and would process the refund today. You may then contact your bank to check on their processing time. Your experience has been documented, so we can avoid the same issues from happening in the future.   We apologize for the inconvenience and we thank you for your time.   Sincerely, Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you are not happy with the hotel you received. As I understand, you felt the star rating assigned to your hotel was not accurate. We have researched to find...

that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: [redacted] = 3 star[redacted] = 3 star[redacted] = 3 star[redacted] = 3 star[redacted] = 3 star Under normal circumstances, your reservation is restricted and it is not supposed to be changed or cancelled. We are glad to find that the hotel has allowed an exception to the no-cancel policy and authorized us to refund your reservation in full. We documented your feedback for future reference and thank you for your time. Sincerely, Executive Offices

According to the consumer, he did not authorize the purchase of a rental car reservation.
Our record indicates the consumer submitted a total of 4 requests on December 18th.
When the consumer’s third request at the rate of $24 per day was not accepted for purchase, the consumer was offered the...

option to book the requested reservation at a rate of $30 per day and accepted this option.
Attached hereto is a copy of the consumer’s contract page authorizing the purchase, as well as the log of the consumer’s four requests indicating that the consumer submitted the four requests on December 18th 2015, within a 12 minute span.
Sincerely,
N D[redacted]
Executive Offices
Request# Offer Status Code Customer First Name Last Name Email Phone# Destination Travel Start Date Offer Date Time

PCLN [redacted] Offer Accepted [redacted] - [redacted] 30-Dec-2015 18-Dec-2015 00:44:56

PCLN 28800804260 Offer Rejected [redacted] - [redacted] 30-Dec-2015 18-Dec-2015 00:44:24

PCLN 28800763260 Offer Rejected [redacted] - [redacted] 24-Dec-2015 18-Dec-2015 00:34:04

PCLN 21436961290 Offer Rejected [redacted] - [redacted] 24-Dec-2015 18-Dec-2015 00:32:57
This checkout page for trip number [redacted] was submitted on 2015-12-18 00:44:57
[redacted] Airport ([redacted]) Dec. 30, 2015 - 6:00 PM to Jan. 07, 2016 - 5:00 AM
We couldn't find a partner to accept your bid of $24 per day. However, we were able to find you the same car for $30 a day.

Economy Car
4 2 auto ac Unlimited Mileage Try Naming Your Own Price® for a different car type
Available for the next 60 minutes.
Book Your Car
By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy.
________________________________________
Per Day $30.00
Total ChargesIncludes taxes and fees $360.40
See Full Summary of Charges
We'll refund 100% of the difference if you find a lower price.
Summary of Charges
Your Bid Per Day
$30 (per day)
Total Rental Days
8
________________________________________
Subtotal
$240.00
Taxes and Fees:
$120.40
________________________________________
Total ChargesPrices are in US dollars.
$360.40
Important Information
• Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
• If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
• If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged. If the Collision Damage Insurance is not accepted for any reason, we will charge your form of payment only for the cost of the car.
• Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
• Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
• You are guaranteed a car from one of the following major rental car companies: [redacted] or [redacted].
• The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
• Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
• Prices are not guaranteed until booking is completed.
• The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
• The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
[x] close window

Dear Mr[redacted],
Thank you for taking the time to contact us regarding your reservation with [redacted] Airlines for Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you inadvertently...

booked the wrong date for the reservation. We apologize if you are dissatisfied with our service. Customers are our number one priority, and we work hard to make your experience with us a positive one.
Your record shows that you have checked-in for your flight and we can no longer offer any option.
Our sincerest apologies for any disappointment caused. We have documented your concerns for future reference. Feedback such as yours greatly assists us in improving our service.
Thank you once again, Mr[redacted], for taking the time to provide us your feedback.
Sincerely,
Berna A[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are seeking a 200,000 USD compensation for the experience you had when the hotel was unable to accommodate your reservation.   We see that the reservation was a last minute booking on the day of check-in. We are truly sorry, by the time the reservation was booked in our system, the hotel could no longer accommodate the request.   We understand that this was important to you and your family, and our sister company did all means possible to ensure you had a hotel to go to. They offered several alternative accommodation options to you; however, we were informed that you declined the options and opted to find your own accommodation. Since you found your new hotel, they have offered reasonable compensation, based on the price difference and extra expenses you incurred, such as transportation cost. We were informed that this too was declined.   We understand that you are not satisfied with the compensation offered. We apologize; however, we cannot provide the 200,000 USD compensation you are requesting, or offer more than what Booking.com can provide.   We are sorry we did not provide you the answers you were looking for and thank you for your time.   Sincerely,   [redacted] Executive Offices

We are contacting you today regarding your reservation at the [redacted]e Hotel booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   All rooms purchased through Priceline are guaranteed for 2 adults unless otherwise specifically stated during the booking process. The information regarding the reservation including the room occupancy were provided on your contract page prior to booking. We stated on your contract page that the rooms will accommodate up to 2 people and any other request should be requested through your confirmed hotel and cannot be guaranteed by Priceline. We provide contract page to provide all reservation details to our customers. If checking in with more guests than originally indicated during the request process, it is at the hotel's discretion to charge additional fees or require another room. I apologize; however, we are unable to change the reservation or refund the hotel charges for additional guest in the room.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $454.00 was issued to the credit card account used to make the purchase.
 
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:  Not resolved to my satisfaction.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Date Sent: 9/22/2015 1:22:01 AM Dear Ms. [redacted],Thank you for your response. I had received the identical response, from the same human being, from the Priceline.com office in the [redacted] last month when I complained about the disgusting service and horrible, down-sized, filthy car selection at [redacted] Rental Car at [redacted] International Airport. Neither service nor integrity exist at this location. I have waited on "hold" at [redacted], [redacted] for hours to speak to any live human being about the serious neglect at this Location, to no avail. I do not accept the Priceline.com response as credible. I believe that Priceline has no idea what is going on in their "Partners" [redacted] Airport location, or perhaps they do...which would be even more disgusting. It apoears that Priceline is preying on the unsuspecting consumer for rentals and upgrades to their flight(s).I look forward to speaking with you regarding our experience with [redacted], via Priceline.comSincerely,[redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Sincerely,
[redacted]

Dear Ms. [redacted],Thank you for taking the time to contact us regarding
your reservation at the [redacted] At [redacted] for Trip Number
[redacted]We are writing to let you know that we have received your
mail in our corporate office.We apologize that you were unhappy with
your hotel accommodations. We evaluate each participating hotel on many
different criteria, including cleanliness, guest satisfaction, decor, etc. We
are sorry to hear that your hotel fell short of this expectation during your
stay. Please be advised that the room you were provided is not exclusive to
Priceline guests, and you were not able to receive the room you were requesting
because it was reserved for time share guests as well.We contacted the
[redacted] At [redacted] and they cannot offer further compensation since they
already approved a 50% refund of the reservation cost. Your hotel has been
star-rated by priceline according to our rigorous rating system. This means that
our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services. The hotel you received
met priceline's strict quality standards. We do feel that this hotel is properly
rated through our system and we are not willing to offer compensation at this
time.We are sorry we did not provide you the answers you were looking
for and we thank you for your time.Sincerely,[redacted]Executive Offices

[redacted]
*
We are writing you today regarding your husband's
reservation with the [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
I understand that...

you are requesting to cancel this
reservation because you felt that the star rating assigned to this property was
not accurate.
 
When evaluating hotels, we take into consideration hotel
industry information as well as customer feedback. We also assess each
participating property on many different criteria, including cleanliness, guest
satisfaction, decor, etc. Our ratings may vary from other national rating
companies; however, they are generally stricter than others.
 
We found that this hotel does meet our expectations for
the star rating selected on our website. Our competitors also rate this hotel
as
follows:
 
[redacted]
*
We are sorry to hear that you feel that this hotel does
not meet your expectations. While placing your request, you agreed to accept
any 3? or higher star hotel within the area(s) you selected. Your hotel does
have a 3? star rating.
 
We do feel that this hotel is properly rated through our
system, and we are unable to offer any refund or compensation at this time.
However, if you experience problems while at this hotel, please contact the
hotel's front desk and provide them an opportunity to assist you. If the front
desk is unable to assist, please contact our Customer Service department for
further assistance.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

Our sincerest apologies for the inconvenience you experienced with the cancellation of your reservation. We were informed that the rate booked for your reservation at the [redacted] was incorrect; hence, they are unable to honor the reservation.   I am relieved to find that you...

managed to find a new hotel, although I can certainly understand the inconvenience of having to take alternative accommodation that cost more than the original booking. As a gesture of goodwill, I have refunded the difference in cost of your original and new reservation. A refund for 464.00 USD was issued today, December 2, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   Also, below is a coupon code for your future priceline.com Hotel Express Deal.   Coupon Code:  [redacted]   The coupon will provide a discount of 15% on your next reservation. This is only valid on Express Deal® hotel stays and will expire on December 31, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   In addition, I called the [redacted] and they confirmed your room reservation in their system, for your stay on July 5, 2018, checking out on July 9, 2018.   Thank you once again, [redacted], for taking the time to notify us of this situation. We look forward to serving you again soon.   Sincerely,   Executive Offices

I understand that you would like to be refunded for this reservation because the property does not offer a hot tub. I have reviewed your case with the property and spoke with Jacky - Front Desk Clerk. He confirmed that although they do not offer a public hot tub, some of their rooms have hot...

tub/Jacuzzi in it. Our record shows that you reserved a room type that does not guarantee a hot tub/Jacuzzi.  We regret to inform you that we are unable to fulfill your request for a full refund. However, as a compensation for the inconvenience this may have caused you, I can offer a 20% refund. It would be in the amount of $26.68.   Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because:Date Sent: 1/23/2016 12:41:13 PM Complaint: [redacted] I am rejecting this response because:  There has been no resolution, simply a response that they will look into it and get back to me shortly.  It's been nearly three weeks.  It is their stated price matching policy and the cheaper price was found on their own website, not a competitors website.  I sent them a screen capture of their own website with the price and the date clearly legible.  This should take a few days, not several weeks to resolve.  If they have no intention of matching their own prices then they should remove their "price match guarantee" from their website.  It is false advertising clear and simple.  Furthermore, while on the phone with a representative of their company, he put me on hold to "check the pricing" and while on hold the offer "magically" disappeared from the screen, but I had already taken a picture of it.  Sincerely, [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:When I booked my car I paid extra to get what I wanted the website said luxury car the examples that were given was of luxury (CARS) like the [redacted] or similar what I got was a SUV that was not what I paid for also they keep saying I received a car in the group H in the booking process I did not see anything about car groups  , attached is a picture of the car reservation and a comparison of the cars offered vs car received.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
  
In order...

for us to process to submit a refund request of
$29.98, please verify if the mailing address we have on file is correct. 
 
[redacted]
[redacted]
**
 
We look forward to assisting you and resolving your
issue.
 
Sincerely,
 
[redacted]
Executive Offices