Stahl Construction Company

Our records indicate that the customer's credit card was issued a refund on August 27.

I understand that you would like to be refunded for this reservation because the property does not offer a hot tub. I have reviewed your case with the property and spoke with Jacky - Front Desk Clerk. He confirmed that although they do not offer a public hot tub, some of their rooms have hot...

tub/Jacuzzi in it. Our record shows that you reserved a room type that does not guarantee a hot tub/Jacuzzi.  We regret to inform you that we are unable to fulfill your request for a full refund. However, as a compensation for the inconvenience this may have caused you, I can offer a 20% refund. It would be in the amount of $26.68.   Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely, Executive Offices

Dear Mr[redacted],
Thank you for taking the time to contact us regarding your reservation with [redacted] Airlines for Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you inadvertently...

booked the wrong date for the reservation. We apologize if you are dissatisfied with our service. Customers are our number one priority, and we work hard to make your experience with us a positive one.
Your record shows that you have checked-in for your flight and we can no longer offer any option.
Our sincerest apologies for any disappointment caused. We have documented your concerns for future reference. Feedback such as yours greatly assists us in improving our service.
Thank you once again, Mr[redacted], for taking the time to provide us your feedback.
Sincerely,
Berna A[redacted]
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
 
In this instance the consumer...

selected a reservation that
provided greater savings and less flexibility.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the purchase.
 







I am sorry that the consumer’s selected
reservation is non-changeable and non-refundable.
 
I thank you for the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This checkout
page for trip number [redacted] was submitted on 2015-04-21 07:39:55
$45 per night


















2 Star Hotel in [redacted] for $45/night
This deal saves 18% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.































Star Rating:



What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Fitness Center


Free Breakfast


Check In:

Tue May 26, 2015

Check Out:

Fri May 29, 2015

Rooms:


All rooms will
accommodate up to 2 adults.



Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Bainbridge


 









© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
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»

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $15!
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much more.
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100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
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assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
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Summary
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Price per night:

$45

Rooms:

1

Nights:

3

Room Subtotal:

$135.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$27.33

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$162.33
162.33
162.33 0.00
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Mandatory
fee of is collected at the hotel.
Review Important Information
All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
[redacted]
I have read, accept and agree to abide
by priceline.com's terms and conditions and privacy policy.

Dear Mr. W[redacted]
 
Thank you for taking the time to contact us regarding the
issues you had in trying to book a flight reservation.
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
Prices are...

constantly changing depending upon inventory
and travel date.
The prices we have for our flight reservations are
provided by our airline partners. In addition, the rate we have online does not
include taxes and fees yet. The total cost including taxes and fees are
presented in the Summary of Charges where you are also asked to enter the
payment information. We are unable to honor the rate/price if the rate of
$500.60 is no longer available on our website for the specific flight that you
would like to book.
 
Should you wish to get more savings for a flight
reservation, you may book it using the Name Your Own Price option. Please note
that this is a restricted rate where the airline and flight details are only
revealed after purchase.
 
We are sorry we did not provide you the answers you were
looking for and I hope you find my reply helpful.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
  
In order...

for us to process to submit a refund request of
$29.98, please verify if the mailing address we have on file is correct. 
 
[redacted]
[redacted]
**
 
We look forward to assisting you and resolving your
issue.
 
Sincerely,
 
[redacted]
Executive Offices

[redacted]
*
We are writing you today regarding your husband's
reservation with the [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
I understand that...

you are requesting to cancel this
reservation because you felt that the star rating assigned to this property was
not accurate.
 
When evaluating hotels, we take into consideration hotel
industry information as well as customer feedback. We also assess each
participating property on many different criteria, including cleanliness, guest
satisfaction, decor, etc. Our ratings may vary from other national rating
companies; however, they are generally stricter than others.
 
We found that this hotel does meet our expectations for
the star rating selected on our website. Our competitors also rate this hotel
as
follows:
 
[redacted]
*
We are sorry to hear that you feel that this hotel does
not meet your expectations. While placing your request, you agreed to accept
any 3? or higher star hotel within the area(s) you selected. Your hotel does
have a 3? star rating.
 
We do feel that this hotel is properly rated through our
system, and we are unable to offer any refund or compensation at this time.
However, if you experience problems while at this hotel, please contact the
hotel's front desk and provide them an opportunity to assist you. If the front
desk is unable to assist, please contact our Customer Service department for
further assistance.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
  Obviously the priceline representative did not read my complaint in full. There is clearly no effort to make the rental process more fluid. I am not upset just because [redacted] required a deposit. I am upset for several other reasons. 1) There needs to be a resolution regarding the cost per day which changed when I was at the rental counter from $13/day to  $29/day; which is false advertisement. 2) If Priceline has contracts with these companies then they do know their requirements upfront. So if Priceline doesn't want to specify each company they represent, then there should be a maximum amount listed in the terms and agreements. 2) Someone could have verified verbally with [redacted] that I was not able to obtain the vehicle on the spot, not wait 10 business days after the supposed return date. 3) The [redacted] representative said that the reservation sometimes can be transferred to a different company. (Specificly [redacted] which only required a $50 deposit instead of $200) There was no effort for the priceline representative to do so. Their email was the same copy and paste, offensive response as the day I was trying to rent the vehicle. Basically, they refuse to change anything and keep shoveling "terms and conditions" down my throat.  Terms and conditions do not cover the fact that I was misquoted a price and paid for it, then when I went to pick up the vehicle the price changed and they wanted additional money for the rental and a deposit. The customer service is terrible. If someone is out of town there should be more urgency to resolve these issues. Especially when paid upfront. If I would have known the amount of the deposit I would have made sure that amount was available on the credit card before leaving town. However, I still would not have rented with the price per day more than doubling the priceline quote.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It says cancelations are available very clearly before you click on the motel. Then in the fine print it changes the "policy"?! This is a bait and switch clearly. That room was no cheaper than the other rooms. You use giant red lettering to state cancelations are available then hide the change in a list of things . It's shady business practice!
Sincerely,
[redacted]

I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you found a lower rate online for the same itinerary. I reviewed your record in our system and see that your issue was addressed by one of our social media specialist....

I see that the specialist was able to locate the $57.00 per night rate you saw; however, it was also confirmed that had you continued in to the checkout page, total amount will still be higher than that of your original reservation. Our record shows that your reservation is for a total of $237.96, with the inclusion of the $15.00 travel insurance; however, the $57.00 rate you saw online is for a total of $277.44.   Under normal circumstances, we are unable adjust the charges; however, since we value your business, I decided to make an exception and refund the difference between the two rates. I have already refunded your credit card $30.00. This is equivalent to 200% of the price difference that we normally offer for valid Best Price Guarantee claim only.   Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely, Executive Offices

Dear Ms. [redacted],Thank you for taking the time to contact us regarding
your reservation at the [redacted] At [redacted] for Trip Number
[redacted]We are writing to let you know that we have received your
mail in our corporate office.We apologize that you were unhappy with
your hotel accommodations. We evaluate each participating hotel on many
different criteria, including cleanliness, guest satisfaction, decor, etc. We
are sorry to hear that your hotel fell short of this expectation during your
stay. Please be advised that the room you were provided is not exclusive to
Priceline guests, and you were not able to receive the room you were requesting
because it was reserved for time share guests as well.We contacted the
[redacted] At [redacted] and they cannot offer further compensation since they
already approved a 50% refund of the reservation cost. Your hotel has been
star-rated by priceline according to our rigorous rating system. This means that
our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services. The hotel you received
met priceline's strict quality standards. We do feel that this hotel is properly
rated through our system and we are not willing to offer compensation at this
time.We are sorry we did not provide you the answers you were looking
for and we thank you for your time.Sincerely,[redacted]Executive Offices

We understand that you have been charged by your hotel for a reservation paid through Priceline. We contacted your hotel and found out that they have refunded the charge; however, they inadvertently charged your card again which explains why you have not received your refund. We spoke with the...

hotel's general manager named Shannon who was able to see the error and guaranteed us that she would fix the issue and would process the refund today. You may then contact your bank to check on their processing time. Your experience has been documented, so we can avoid the same issues from happening in the future.   We apologize for the inconvenience and we thank you for your time.   Sincerely, Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are seeking a 200,000 USD compensation for the experience you had when the hotel was unable to accommodate your reservation.   We see that the reservation was a last minute booking on the day of check-in. We are truly sorry, by the time the reservation was booked in our system, the hotel could no longer accommodate the request.   We understand that this was important to you and your family, and our sister company did all means possible to ensure you had a hotel to go to. They offered several alternative accommodation options to you; however, we were informed that you declined the options and opted to find your own accommodation. Since you found your new hotel, they have offered reasonable compensation, based on the price difference and extra expenses you incurred, such as transportation cost. We were informed that this too was declined.   We understand that you are not satisfied with the compensation offered. We apologize; however, we cannot provide the 200,000 USD compensation you are requesting, or offer more than what Booking.com can provide.   We are sorry we did not provide you the answers you were looking for and thank you for your time.   Sincerely,   [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you are not happy with the hotel you received. As I understand, you felt the star rating assigned to your hotel was not accurate. We have researched to find...

that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: [redacted] = 3 star[redacted] = 3 star[redacted] = 3 star[redacted] = 3 star[redacted] = 3 star Under normal circumstances, your reservation is restricted and it is not supposed to be changed or cancelled. We are glad to find that the hotel has allowed an exception to the no-cancel policy and authorized us to refund your reservation in full. We documented your feedback for future reference and thank you for your time. Sincerely, Executive Offices

This was addressed directly with the customer.  Sincerely,[redacted]Executive Office

We are contacting you today regarding your hotel reservations for Trip Numbers [redacted] & [redacted] .   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We have reviewed your reservation and found two charges for...

103.97USD & 79.33 USD. The 103.97 USD was the charge for your hotel reservation with [redacted] & Suites [redacted]e which you did not use and you were tagged as no-show. We contacted the property to request a refund but it was denied. The 79.33 USD is the charge for stay with Quality Inn Hermitage that you utilized.   Please send us the copy of your bank statement for review if you show other amount than the two above for the transaction you made on April 09, 2017. You can send it via email at [redacted] as an attachement that do not exceed 2MB in PDF form or via fax at [redacted].   Thank you for giving us the opportunity to assist you.   Warm Regards,   [redacted] Executive Offices

Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $454.00 was issued to the credit card account used to make the purchase.
 
Sincerely,
[redacted]
Priceine.com

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing I can add to what
has already been stated in our previous correspondence. For consumers who wish
to view property reviews prior to purchase, (as requested by the consumer), Priceline
offers our Published Price service where consumers select the desired property,
and view all property details/amenities, including guest reviews. I am sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:  Not resolved to my satisfaction.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Date Sent: 1/23/2016 12:41:13 PM Complaint: [redacted] I am rejecting this response because:  There has been no resolution, simply a response that they will look into it and get back to me shortly.  It's been nearly three weeks.  It is their stated price matching policy and the cheaper price was found on their own website, not a competitors website.  I sent them a screen capture of their own website with the price and the date clearly legible.  This should take a few days, not several weeks to resolve.  If they have no intention of matching their own prices then they should remove their "price match guarantee" from their website.  It is false advertising clear and simple.  Furthermore, while on the phone with a representative of their company, he put me on hold to "check the pricing" and while on hold the offer "magically" disappeared from the screen, but I had already taken a picture of it.  Sincerely, [redacted]
Sincerely,
[redacted]