Stahl Construction Company

[redacted]   Hello,    I wanted you to know Priceline...

has reached out to me has agreed to cancel my reservation with a refund to my credit card. Thank you for your assistance in the matter!    Sincerely,  [redacted]

Thank you for taking the time to contact us regarding the cancellation of your rental car reservation with National Car Rental for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable.   For your reference, a copy of the contract page has been sent in a separate e-mail. The contract page disclosed the terms and conditions of your reservation.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
And please forward me to the airline with the refund process. Thanks. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Date Sent: 9/22/2015 1:22:01 AM Dear Ms. [redacted],Thank you for your response. I had received the identical response, from the same human being, from the Priceline.com office in the [redacted] last month when I complained about the disgusting service and horrible, down-sized, filthy car selection at [redacted] Rental Car at [redacted] International Airport. Neither service nor integrity exist at this location. I have waited on "hold" at [redacted], [redacted] for hours to speak to any live human being about the serious neglect at this Location, to no avail. I do not accept the Priceline.com response as credible. I believe that Priceline has no idea what is going on in their "Partners" [redacted] Airport location, or perhaps they do...which would be even more disgusting. It apoears that Priceline is preying on the unsuspecting consumer for rentals and upgrades to their flight(s).I look forward to speaking with you regarding our experience with [redacted], via Priceline.comSincerely,[redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: All you have done, for the third time, is repeat your customer policy. You have not addressed my concerns and customer satisfaction. 1. Since this was an emergency situation, why couldn't you forward a fair amount of the monies paid toward a future trip? 2. Why couldn't you give a fairer share of the monies? 3. Where does the $415.00, that I lost, go? 4. If the airline fills the seat, who gets that money, that I lost? 5. I gave you 9 days notice. You could do no better than a $90 refund? Is that the proper way to treat a frequent, credit card holder? To summarize, quoting your terms, is not the proper way to answer a customer complaint. Since you did give an extremely small refund, how was that determined? Obvously, you have some type of an emergency refund policy for negotiated rates. Do you really car about your customers and your reputation. I have seen no evidence of compassion, customer care, or fairness in the case of an emergency
Sincerely,
[redacted]

According to the consumer, he did not authorize the purchase of a rental car reservation.
Our record indicates the consumer submitted a total of 4 requests on December 18th.
When the consumer’s third request at the rate of $24 per day was not accepted for purchase, the consumer was offered the...

option to book the requested reservation at a rate of $30 per day and accepted this option.
Attached hereto is a copy of the consumer’s contract page authorizing the purchase, as well as the log of the consumer’s four requests indicating that the consumer submitted the four requests on December 18th 2015, within a 12 minute span.
Sincerely,
N D[redacted]
Executive Offices
Request# Offer Status Code Customer First Name Last Name Email Phone# Destination Travel Start Date Offer Date Time

PCLN [redacted] Offer Accepted [redacted] - [redacted] 30-Dec-2015 18-Dec-2015 00:44:56

PCLN 28800804260 Offer Rejected [redacted] - [redacted] 30-Dec-2015 18-Dec-2015 00:44:24

PCLN 28800763260 Offer Rejected [redacted] - [redacted] 24-Dec-2015 18-Dec-2015 00:34:04

PCLN 21436961290 Offer Rejected [redacted] - [redacted] 24-Dec-2015 18-Dec-2015 00:32:57
This checkout page for trip number [redacted] was submitted on 2015-12-18 00:44:57
[redacted] Airport ([redacted]) Dec. 30, 2015 - 6:00 PM to Jan. 07, 2016 - 5:00 AM
We couldn't find a partner to accept your bid of $24 per day. However, we were able to find you the same car for $30 a day.

Economy Car
4 2 auto ac Unlimited Mileage Try Naming Your Own Price® for a different car type
Available for the next 60 minutes.
Book Your Car
By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy.
________________________________________
Per Day $30.00
Total ChargesIncludes taxes and fees $360.40
See Full Summary of Charges
We'll refund 100% of the difference if you find a lower price.
Summary of Charges
Your Bid Per Day
$30 (per day)
Total Rental Days
8
________________________________________
Subtotal
$240.00
Taxes and Fees:
$120.40
________________________________________
Total ChargesPrices are in US dollars.
$360.40
Important Information
• Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
• If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
• If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged. If the Collision Damage Insurance is not accepted for any reason, we will charge your form of payment only for the cost of the car.
• Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
• Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
• You are guaranteed a car from one of the following major rental car companies: [redacted] or [redacted].
• The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
• Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
• Prices are not guaranteed until booking is completed.
• The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
• The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
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We understand you need assistance regarding your hotel reservation. We reviewed your request; however, we were unable to pull up any information using your phone number and email address. In order to research and respond to your situation, please respond to this email with any additional...

information you can provide to help us locate your request in our system.   Your 11 digit trip number, your hotel room confirmation number, your email address, your phone number, the names that the request was made under, the hotel's name and any relevant dates would be extremely helpful.   We hope to hear from you soon.   Sincerely, Executive Offices

[redacted]
We are contacting you today regarding your reservation with [redacted] booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, [redacted] charged...

you for an additional day. We apologize for any inconvenience this may have caused.   We contacted [redacted] and verified that you were charged in error. The rental partner advised that the rate was adjusted and you were charged incorrectly because you returned the car early than the scheduled drop off time. [redacted] advised that they refunded the additional charge of 68.27 USD to your [redacted] ending in [redacted] According to the rental partner, it may take 3-5 business days for the refund to be posted back to your account and your case number is [redacted]   As an apology for the inconvenience, I sent a separate email that contains a coupon to be used on a future priceline.com Rental Car. The coupon will provide a discount of 10% on your next reservation.   Rules and Restrictions:   - Available on Name Your Own Price? or Express deals? reservations   You must use the coupon by 20 July 2017 02:12 PM EDT. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted]

Our sincerest apologies for the inconvenience you experienced with the cancellation of your reservation. We were informed that the rate booked for your reservation at the [redacted] was incorrect; hence, they are unable to honor the reservation.   I am relieved to find that you...

managed to find a new hotel, although I can certainly understand the inconvenience of having to take alternative accommodation that cost more than the original booking. As a gesture of goodwill, I have refunded the difference in cost of your original and new reservation. A refund for 464.00 USD was issued today, December 2, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   Also, below is a coupon code for your future priceline.com Hotel Express Deal.   Coupon Code:  [redacted]   The coupon will provide a discount of 15% on your next reservation. This is only valid on Express Deal® hotel stays and will expire on December 31, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   In addition, I called the [redacted] and they confirmed your room reservation in their system, for your stay on July 5, 2018, checking out on July 9, 2018.   Thank you once again, [redacted], for taking the time to notify us of this situation. We look forward to serving you again soon.   Sincerely,   Executive Offices

Complaint: [redacted]
I am rejecting this response because:When I booked my car I paid extra to get what I wanted the website said luxury car the examples that were given was of luxury (CARS) like the [redacted] or similar what I got was a SUV that was not what I paid for also they keep saying I received a car in the group H in the booking process I did not see anything about car groups  , attached is a picture of the car reservation and a comparison of the cars offered vs car received.
Sincerely,
[redacted]

I have received the consumer’s additional comments. After careful review of this matter we have confirmed that no error occurred on the part of Priceline.
 
Priceline does not select, change or authorize the consumer's travel dates.
 
We are sorry to hear that Ms. [redacted] intends to file a law suit. Priceline has retained all documents/computer records relating to this case, and we intend to appear and present our case before the court.
 
Please note that upon investigation of the consumer's claim, the following details were presented to the consumer on July 22, 2015 18:30:26 PM ET.
 
Dear [redacted]
 
We apologized for any inconvenience experienced regarding your Trip Number [redacted].
 
Upon careful review, the following was confirmed.
 
Our records indicate that a previous request for Trip Number [redacted], was submitted on Monday, July 13, 2015; 9:16AM, for a Name Your Own Price reservation departing: Friday, July 24, 2015, and Returning: Sunday, July 26, 2015.  This Name Your Own Price request Trip Number [redacted], was not accepted for confirmation as we were unable to find an airline willing to accept your offer of 280.00 USD for a flight from [redacted], [redacted] to [redacted]
 
Our records confirm that after your Name Your Own Price offer for Trip Number under [redacted], was not accepted, you then chose to go back to the priceline.com homepage, and instead of submitting a subsequent Name Your Own Price request, you chose to start a new search for a Published Price Airfare reservation.
 
Upon selecting a Published Price reservation, you were prompted to enter your travel dates, departure and arrival city. Priceline then presented a list of disclosed flight itineraries/times, dates and airfares for your review and selection.
 
This Published Price request for request # [redacted] is not related in any way to your previous Name Your Own Price request.
 
Priceline does not select the travel dates; only the consumer can select and authorize the travel details of the purchase, including the travel dates.
 
Our records confirm that the summary for your flight displayed throughout the path was consistent on each page, indicating you selected the dates: July 17 - July 19. The final screen was then presented to you, and you were then asked to review your selected itinerary and also enter your initials at the bottom of the page for your final approval or confirmation in order to purchase your selected reservation/tickets.
 
Our system processed your new Published Price request for trip # [redacted], confirmed the reservation, and also sent a confirmation email shortly after you submitted your reservation again disclosing your selected itinerary.
 
Our system confirms that your confirmed reservation was viewed twice after it was accepted. Please also note, that upon viewing your accept/confirmation page, again disclosing the travel dates, Priceline was not contacted concerning any discrepancies, or alerted that the travel dates viewed on the accept/confirmation page were incorrect.
 
Please note that the system cannot predict that the dates booked, or any information that was entered along the process, are incorrect.
 
If we do not receive any contact from the passenger immediately after purchase advising that the dates on the confirmation/accept page are not the desired travel dates, we are unable to assist.
 
The first contact we received from you advising us that the dates on your reservation were incorrect was on Sunday, July 19, 2015 at 10:46:59 AM ET. At that time, the flight was past date/time, and the airline tagged your reservation as a NOSHOW passenger reservation. Unfortunately, airline fare rules and restrictions so not permit changes or refunds after the departure date/time and therefore, we are unable to assist with any changes to your reservation after the departure time/date.
 
We have confirmed that no system error occurred on the part of Priceline, and we are sorry that we are unable to assist with a change or refund.
 
If you have further questions, you may call us at 1-877-477-7441 and provide your Itinerary Number [redacted] to the next agent available.
 
 
Sincerely,
 
Priceline Travel Services Team

Complaint: [redacted]
I am rejecting this response because: I spent several hours on the phone dealing with this. I lost my time and Priceline didn't do anything to help. I feel if you want me as a customer you can issue Priceline credit for future use. I Calle dyne hotel and did all the work. Your company should have issued a refund for the problem immediately. I have been a good customer. I will not drop the complaint and will leave negative reviews everywhere I can if this is not resolved. 
Sincerely,
[redacted]

[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We see that your issue has already been resolved by one of our CS Relations Executive and your refund in the amount of 54.93 USD was issued. Should you require additional assistance with your Hotel Reservation, please feel free to reply to this e-mail. Thank you for your patience and we hope you find this information helpful. Sincerely, [redacted]

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] - All Inclusive for
Trip Number [redacted].
 
We understand that you would like to get a refund for
your reservation.
Our records show...

that you have initiated a dispute with
your bank.
Please contact your bank for further information. The
bank will advise you of the outcome; however, we do not have any other
information.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:This is the respond I got from Priceline:We are sorry to hear that you have to take your breakfast somewhere else
and you were able to avail your free breakfast. We have spoken to [redacted]
- Front Desk Manager who confirmed that he was the one who checked you
in that time and he stated that breakfast was included along with your
reservation; however, he saw on their records that you did not take it.
We are sorry to inform you; however, we will be unable to issue a
refund.So, Priceline admits that I paid for an option that I did not receive and yet they are now willing to issue a refund.
Sincerely,
[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] for Trip Number [redacted].
 
We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We understand...

that you are
requesting for a refund of the additional charge place to your account by the
rental car company.
 
We further researched your concern with [redacted]. They
advised that the fuel charge has been refunded since you returned the car with
a full tank of gas. However, the remaining charges are valid according to the
signed rental agreement (attached). This shows that you agreed to a vehicle
upgrade and we are unable to refund the upgrade fee. Also, the concession
recovery fee and state tax cannot be refunded. It is the taxes and fees
associated with the charge for the optional upgrade.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

[redacted]

We are contacting you today regarding your hotel
reservation at the Holiday Inn And Suites Anaheim booked under Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we...

understand, you
previously found a lower price for the same reservation and you would like to
be refunded for the price difference.
 
We checked both Priceline.com and the hotel's website and
the lowest rate available for the same reservation that you booked is for
$152.00 per night which is higher than what you paid. In order to be eligible
for our Best Price Guarantee, the  lower
price, including taxes and fees, must be available to the general public for
booking on a website in the same currency, using the same form of payment and
from the same point of sale as your original reservation when you call us. The
lower price must be an exact match to the itinerary booked on priceline.com,
including offering of a comparable cancellation policy. I apologize; however, I
will be unable to process a refund for your reservation.
 
If you have a screenshot showing the lower price for the
same exact reservation that you booked, please send it to us so that we can
research further. You may reply to this email and send it as a PDF or JPG
attachment. You may also fax it to [redacted]. Once we received the
information, we will review further and contact you back for any resolution or
update.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

The refund process may take 2 weeks to process.The consumer may contact the credit card issuing bank for information on the status of the refund.

Dear Mr. R[redacted]
Thank you for taking the time to contact us regarding your hotel reservation at the Hyatt Place [redacted] Airport for Trip Number [redacted]I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have...

issues with this hotel reservation.In order for us to research this further, please send the cab receipt showing the amount you paid to Uber as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. We look forward to assisting you and resolving your issue.Sincerely,Jenn Ha[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: I have received two separate emails from Priceline showing how ridiculous the business...

practices are. The first email  was at 1:48 stating we were to get a refund of 252.84, the second email at 4:44 s[redacted]s we are to get a refund of 173.75. I have forwarded these emails so you can see that the issue is still not resolved and I still do not know what our refund amount is.
Sincerely,
[redacted]