Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
And please forward me to the airline with the refund process. Thanks. 
Sincerely,
[redacted]

I have received the consumer’s additional comments. After careful review of this matter we have confirmed that no error occurred on the part of Priceline.
 
Priceline does not select, change or authorize the consumer's travel dates.
 
We are sorry to hear that Ms. [redacted] intends to file a law suit. Priceline has retained all documents/computer records relating to this case, and we intend to appear and present our case before the court.
 
Please note that upon investigation of the consumer's claim, the following details were presented to the consumer on July 22, 2015 18:30:26 PM ET.
 
Dear [redacted]
 
We apologized for any inconvenience experienced regarding your Trip Number [redacted].
 
Upon careful review, the following was confirmed.
 
Our records indicate that a previous request for Trip Number [redacted], was submitted on Monday, July 13, 2015; 9:16AM, for a Name Your Own Price reservation departing: Friday, July 24, 2015, and Returning: Sunday, July 26, 2015.  This Name Your Own Price request Trip Number [redacted], was not accepted for confirmation as we were unable to find an airline willing to accept your offer of 280.00 USD for a flight from [redacted], [redacted] to [redacted]
 
Our records confirm that after your Name Your Own Price offer for Trip Number under [redacted], was not accepted, you then chose to go back to the priceline.com homepage, and instead of submitting a subsequent Name Your Own Price request, you chose to start a new search for a Published Price Airfare reservation.
 
Upon selecting a Published Price reservation, you were prompted to enter your travel dates, departure and arrival city. Priceline then presented a list of disclosed flight itineraries/times, dates and airfares for your review and selection.
 
This Published Price request for request # [redacted] is not related in any way to your previous Name Your Own Price request.
 
Priceline does not select the travel dates; only the consumer can select and authorize the travel details of the purchase, including the travel dates.
 
Our records confirm that the summary for your flight displayed throughout the path was consistent on each page, indicating you selected the dates: July 17 - July 19. The final screen was then presented to you, and you were then asked to review your selected itinerary and also enter your initials at the bottom of the page for your final approval or confirmation in order to purchase your selected reservation/tickets.
 
Our system processed your new Published Price request for trip # [redacted], confirmed the reservation, and also sent a confirmation email shortly after you submitted your reservation again disclosing your selected itinerary.
 
Our system confirms that your confirmed reservation was viewed twice after it was accepted. Please also note, that upon viewing your accept/confirmation page, again disclosing the travel dates, Priceline was not contacted concerning any discrepancies, or alerted that the travel dates viewed on the accept/confirmation page were incorrect.
 
Please note that the system cannot predict that the dates booked, or any information that was entered along the process, are incorrect.
 
If we do not receive any contact from the passenger immediately after purchase advising that the dates on the confirmation/accept page are not the desired travel dates, we are unable to assist.
 
The first contact we received from you advising us that the dates on your reservation were incorrect was on Sunday, July 19, 2015 at 10:46:59 AM ET. At that time, the flight was past date/time, and the airline tagged your reservation as a NOSHOW passenger reservation. Unfortunately, airline fare rules and restrictions so not permit changes or refunds after the departure date/time and therefore, we are unable to assist with any changes to your reservation after the departure time/date.
 
We have confirmed that no system error occurred on the part of Priceline, and we are sorry that we are unable to assist with a change or refund.
 
If you have further questions, you may call us at 1-877-477-7441 and provide your Itinerary Number [redacted] to the next agent available.
 
 
Sincerely,
 
Priceline Travel Services Team

Complaint: [redacted]
I am rejecting this response because Priceline is simply unwilling to assume any of the risk of advertising prices for its car rental companies. I understand car rental rates (like airplane fares) change all the time. The problem is that Priceline CONTINUED to advertised the rate I was quoted (but could not purchase) well after my initial inquiry. That's what makes this appear to be an example of unfair "bait and switch" tactics for which Priceline should be held accountable. If, as Priceline itself said in one of its responses, such an occurrence is very rare, then why wouldn't a company stand behind its advertised prices out if for no other reason than customer goodwill? It is Priceline's responsibility to rent cars at the prices it advertises. That's why customers like myself patronize Priceline...not to be offered one thing when you can only purchase something more expensive. It seems Priceline is hiding behind a "policy" in order to eliminate ANY risk on its part...and the customer is the loser.
Sincerely,
[redacted]

We are contacting you today regarding your hotel reservations for Trip Numbers [redacted] & [redacted] .   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We have reviewed your reservation and found two charges for...

103.97USD & 79.33 USD. The 103.97 USD was the charge for your hotel reservation with [redacted] & Suites [redacted]e which you did not use and you were tagged as no-show. We contacted the property to request a refund but it was denied. The 79.33 USD is the charge for stay with Quality Inn Hermitage that you utilized.   Please send us the copy of your bank statement for review if you show other amount than the two above for the transaction you made on April 09, 2017. You can send it via email at [redacted] as an attachement that do not exceed 2MB in PDF form or via fax at [redacted].   Thank you for giving us the opportunity to assist you.   Warm Regards,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
Thank you so much for helping with this. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing I can add to what
has already been stated in our previous correspondence. For consumers who wish
to view property reviews prior to purchase, (as requested by the consumer), Priceline
offers our Published Price service where consumers select the desired property,
and view all property details/amenities, including guest reviews. I am sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
  Obviously the priceline representative did not read my complaint in full. There is clearly no effort to make the rental process more fluid. I am not upset just because [redacted] required a deposit. I am upset for several other reasons. 1) There needs to be a resolution regarding the cost per day which changed when I was at the rental counter from $13/day to  $29/day; which is false advertisement. 2) If Priceline has contracts with these companies then they do know their requirements upfront. So if Priceline doesn't want to specify each company they represent, then there should be a maximum amount listed in the terms and agreements. 2) Someone could have verified verbally with [redacted] that I was not able to obtain the vehicle on the spot, not wait 10 business days after the supposed return date. 3) The [redacted] representative said that the reservation sometimes can be transferred to a different company. (Specificly [redacted] which only required a $50 deposit instead of $200) There was no effort for the priceline representative to do so. Their email was the same copy and paste, offensive response as the day I was trying to rent the vehicle. Basically, they refuse to change anything and keep shoveling "terms and conditions" down my throat.  Terms and conditions do not cover the fact that I was misquoted a price and paid for it, then when I went to pick up the vehicle the price changed and they wanted additional money for the rental and a deposit. The customer service is terrible. If someone is out of town there should be more urgency to resolve these issues. Especially when paid upfront. If I would have known the amount of the deposit I would have made sure that amount was available on the credit card before leaving town. However, I still would not have rented with the price per day more than doubling the priceline quote.
Sincerely,
[redacted]

[redacted]   Hello,    I wanted you to know Priceline...

has reached out to me has agreed to cancel my reservation with a refund to my credit card. Thank you for your assistance in the matter!    Sincerely,  [redacted]

Our records indicate that the customer's credit card was issued a refund on August 27.

[redacted]
We are contacting you today regarding your reservation with [redacted] booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, [redacted] charged...

you for an additional day. We apologize for any inconvenience this may have caused.   We contacted [redacted] and verified that you were charged in error. The rental partner advised that the rate was adjusted and you were charged incorrectly because you returned the car early than the scheduled drop off time. [redacted] advised that they refunded the additional charge of 68.27 USD to your [redacted] ending in [redacted] According to the rental partner, it may take 3-5 business days for the refund to be posted back to your account and your case number is [redacted]   As an apology for the inconvenience, I sent a separate email that contains a coupon to be used on a future priceline.com Rental Car. The coupon will provide a discount of 10% on your next reservation.   Rules and Restrictions:   - Available on Name Your Own Price? or Express deals? reservations   You must use the coupon by 20 July 2017 02:12 PM EDT. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted]

Hi.  We have responded to this customer.  See our response below: Dear [redacted],I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted].I am writing to let you know that we have received your...

Revdex.com complaint in our Executive Offices. I understand that you only stayed one night at the hotel and you are requesting for a refund of the unused night.I checked our records and see that you booked a rate with a cancellation policy that does not allow any refunds after noon local hotel time on your day of arrival (Thursday, October 19th). Therefore, the second night of your reservation was non-refundable regardless if you chose to check out early. We have contacted the [redacted] and they confirmed that you only used one night of your reservation. As a gesture of goodwill, we have decided to make a one-time exception to refund your unused night. The refund for $295.08 will be processed through our system within one business day. However, it may take a few business days for the refund to post to your form of payment, depending on your bank's processing time.I hope you have a wonderful day.Sincerely,

[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We see that your issue has already been resolved by one of our CS Relations Executive and your refund in the amount of 54.93 USD was issued. Should you require additional assistance with your Hotel Reservation, please feel free to reply to this e-mail. Thank you for your patience and we hope you find this information helpful. Sincerely, [redacted]

Thank you for taking the time to read this email.   I have attempted to contact you today to provide an update regarding your case; however, I was unable to reach you. Please be advised that I have tried to work with the [redacted]h to obtain a refund on your behalf....

However, the hotel has collected the full payment from your booking and they have been unable to offer an exception to issue any refunds. They have also reiterated the standard check in policy that you needed to present a card under your name at check in for the security deposit.   Under normal circumstances, we are unable to offer any refunds if our hotel partners opt to retain the booking prepayment. However, we have decided to offer a partial refund from our end because we value your business. A refund for $72.48 will be processed through our system within one business day. However, it may take a few days for your bank to post the refund to your account.   We would also like to offer the below coupon that you can use towards your next booking on priceline:   -Coupon Code: [redacted] -Coupon Value: 20% off your room rate -Expiration Date: 12/31/2018 -Valid only towards an Express Deal hotel booking   Thank you for your patience while we reviewed your issue.   Sincerely,   [redacted] Executive Offices

Complaint: 11195707
I am rejecting this response because:
Priceline.com is very unethical in doing business and they have not done anything to return what is owed to me. The "Supervisor" I spoke with called and verified the hospital my Grandmother was in and spoke with her Dr. who explained that my grandmother can not travel via airplane due to a debilitating medical condition. These were the necessary requirements to receive the airline credit of $217. I would not have gone through such lengths for a refund of $7.00 total. If they refuse to return what was promised to me I will post Priceline on the Air Force Base bulletins so that other unsuspecting military members who fight and defend this country will not fall victim to their deceit.
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As we understand, the hotel provided you the receipt showing the rate we paid and you are now requesting for a refund of the difference of what you paid us and the rate we paid the...

hotel.   We apologize if you are disappointed with the difference in rates; however, we are unable to change or refund a part of the rate you booked through our website. Our hotel partner disclosed a rate to you that is not available to the public. Just like every other business, we receive reduced rates because we sell in large volume. If you compare our rates, you will find them to be very competitive. We strive to offer customers the best alternatives for saving money while at the same time maintaining profitability.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   Executive Offices

On the [redacted] website, It clearly states [redacted] area and not [redacted] area. Although it is on the very tip of the shaded blue area it is clearly not in the [redacted] area! That is a deceptive unfair practice priceline is following. clearly the website needs to say in its title [redacted]/ [redacted] area instead of saying [redacted] area. That is a LIE
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Mr. R[redacted]
Thank you for taking the time to contact us regarding your hotel reservation at the Hyatt Place [redacted] Airport for Trip Number [redacted]I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have...

issues with this hotel reservation.In order for us to research this further, please send the cab receipt showing the amount you paid to Uber as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. We look forward to assisting you and resolving your issue.Sincerely,Jenn Ha[redacted]Executive Offices

Dear Mr. [redacted],Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted].We have contacted the hotel on your behalf and confirmed you were charged in error. The hotel has agreed to process a refund to your credit card. We have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again. The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements.I hope you found my reply helpful! Please email us again if you need anything else. Sincerely,[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: despite their inability to provide a refund, they are still guilty of bait and switch.  Their claim that information about "city" rental is on the "About Airport Rental Cars" while true is misleading.  They should be required to list that caveat on EVERY webpage and PRIOR to making a purchase.  They should be required to say at point of purchase, "The buyer acknowledges that the car rental represents the nearest possible rental location, but does not guarantee that the rental office is at the airport."  Or to that effect.I have contacted [redacted], by the way, and they have agreed to give me a refund.
Sincerely,
[redacted]