Stahl Construction Company

indicate that on 06-OCT-2015 we contacted your Customer...

Service Team by Phone about Hotel Request # [redacted] and were assisted by Lucas M. We used email [redacted].com we have never been so upset with a Business! 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to send us an e-mail.
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting to have
your email address removed from promotional...

emails.
 
We are sorry for any inconvenience. The Email
Address:[redacted] has been submitted to be unsubscribed.
Please allow up to 72 hours for the change to the
process.
 
I hope you found my reply helpful! Please email us again
if you need anything else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Thank you for contacting us regarding your reservation with Hertz Corporation for Trip Number [redacted].   A refund request has been submitted in the amount of 50.00 USD. We will notify you about the status of your refund within the next two weeks.   Thank you for your patience while we...

resolved your issue, and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwere unable to use the reservation because the hotel don't accept pets.We apologize for the inconvenience.We checked our records and verified that pet-friendly was...

not guaranteedfor your reservation. The guaranteed amenities were provided on yourcontract page prior to booking.As per cancellation policy, your reservation is already non-refundableat the time of booking. However, we made an exception after the hotelagreed to refund your reservation. We have canceled your reservation anda full refund of 227.26 USD was processed back to your account. Bankprocessing time varies so please check with them if you don't see therefund posted to your account within the next few days.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because: I sent photos showing that it never started seats as an extra charge. How big does [redacted] yaht got to be?
Sincerely,
[redacted]

In order to
locate the referenced reservation at [redacted]nd review this matter, please
provide the 11 digit priceline.com request
number, as well as the email address that was provided at the time of
purchase.
 
Thank you,
[redacted]
Executive
Offices
 
 
The
consumer’s rebuttal  states:
I am rejecting this response because: this
does not refer to my complaint. My complaint referred to a reservation at Hotel
Whitcomb. I have just received this reply regarding my complaint:
Dear Ms. Burke,
Thank you for your prompt response.
As requested, I have cancelled your reservation in our system and issued
a full refund. Your $283.96 refund will be processed by our system back 
to your bank within 1 business day; however, since bank processing time 
varies, kindly check with them if you do not see the refund in your 
account within a few days.
Thank you for your patience while I resolved your issue, and I hope you 
find this information helpful.
Sincerely,
Christine Maquilla
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion.  
We are sorry that the consumer is not satisfied with the 2.5 star quality of the [redacted] at [redacted] during his 9/26/2015 one night stay.
According to the consumer, the [redacted] at [redacted], ** is not a 2.5 star property, nor is it listed as one of the examples of [redacted] that fall within our 2.5 star ratings.
Priceline discloses that star hotel brands shown on the website for Express Deals/Name Your Own Price reservations are for example only. Hotel brand examples may encompass [redacted] that fall under other star levels and you may get another name-brand or independent hotel of equivalent quality. There is no guarantee that you will receive any particular brand when selecting a star rating.  
Please note that while we do provide examples of some [redacted] that fall within our star ratings, not all individual [redacted] within each chain will always achieve the same rating. Priceline evaluates each participating hotel based on specific criteria including available amenities and services.
We have researched to find that your confirmed hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 2.5 stars[redacted].com=2.5 stars
[redacted].com = 2.5 stars
I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D’[redacted]
priceline.com

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. I am sorry that priceline
is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear [redacted],Thank you for contacting us regarding your reservation at the [redacted].We thank you for your patience while we research this booking for you. We have been in contact with the hotel and are currently making attempts to...

resolve this issue for you. We hope to be in contact with you in 3 to 5 business days with a resolution. Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Teddi C[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: There was nothing in your response about a resolution! You simply highlighted documents and thanked me for bringing this to your attention. I would like a refund.I understand the logistics of how Name Your Own Price works. My biggest complaint was not the parking fee. My biggest complaint was the fact you rated this hotel as a 4 star and it was not in the least a 4 star hotel. A 3 for sure. But my complaint is with the type of hotel I received PLUS the fact I paid more for the hotel than their nightly rate for that evening. Your site averaged 4 star [redacted] in that area at 297 per night and so I bid $200. The hotel I was given, although rated as a 4 star on your site, was a 3 star most other sites AND the price for that evening was $188. So not only could I have gotten the hotel cheaper by going directly to the site, the room accommodations were not of a 4 star hotel. Which is a complaint I've seen multiple times about your site. I've used [redacted] in the past as well as Priceline for this feature and generally have had good luck. Nothing to ever complain about, but this time was a complete disappointment. Not to mention my hotel room was so small that I could barely fit my friends suitcase, my overnight bag, and have room to walk. The bathroom was the same way. I am of average height/weight 5'9 140 lbs. and when sitting on the toilet to use the facilities my body was squished up against the sink. The toilet paper was on the same exact side as my squished body, so explain to me how that is 4 stars? Explain to me how I paid 300 for 1 night at a hotel that I had to get off the toilet to get toilet paper and wipe myself because there was sufficient room to do it sitting like normal 4 star [redacted]? It's not 4 stars at least not the room, or should I say closet, I was given.The front desk, although polite, was very adimate that Priceline customers are only reserved in one bed rooms, even though they had the availability. I know your site states that it is up to the [redacted] discretion, however, the hotel had the availability and 2 bed room available. The hotel purposefully placed us in the "closet" room because we used Priceline. Had Priceline rated this hotel at the appropriate 3-star's that it is, I would have never gotten this hotel in the first place. You can't tell me the [redacted] Hotel is comparable to the [redacted] or the [redacted]?? Because those are also 4 stars on your site. But a nice [redacted] search proves more than half of the other sites list the [redacted] as a 3 star hotel, while the others I mentioned are true 4 star [redacted]. And even your site has this hotel with under 8.0/10 from customers who have been there. I was baited and switched into thinking I was getting a nice 4 star hotel in [redacted] and was sold at best a 3 star closet. I would like my money refunded.  
Sincerely,
[redacted]

Tue Jan 26, 2016 11:11:08 AM ET
 Dear [redacted]Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We thank you for your patience while we research this booking for you. We have contacted [redacted]...

on your behalf and are currently making attempts to resolve this issue for you. We hope to be in contact with you in 3 to 5 business days with a resolution.  I appreciate your patience while we continue to work to resolve your issue.Sincerely,Teddi C[redacted]Executive Offices

Dear Mr. [redacted],
 
We wanted to take this time to contact you in regards to
your rental reservation with [redacted] Rent a Car booked under Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. As we understand, you
did not authorize the purchase of a rental car at the rate of $47.00 per day. We
have reviewed your reservation in our system and verified that we provided an
alternative option that stated we could get you a rental car reservation for
$47.00 per day. We listed the new price on your contract page and you were
asked to review this page prior to accepting the new offer. Your initials on
this contract page indicated to us that you understood and agreed to all the
details of your request, including the $47.00 per day rate. When we find a
travel partner willing to accept your request we immediately book the
reservation in order to secure the rate. Your reservation is restricted and it
cannot be changed, cancelled or refunded.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices
 
This
checkout page for trip number [redacted] was submitted on 2015-04-05 21:37:07





For
a limited time only, get your car for $47.00/day.
We were unable to find a rental
car company that would accept your price of $12 per day. If you do not want
to increase your offer price to $47.00, you can click here to Name Your Own Price® for a different car
type.





















·       


5
·       


4

·       


AUTO
·       


AC
Unlimited Mileage
Luxury Car with Unlimited Mileage
 
Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Monday, April 06, 2015, 12:00 PM
Drop-off Date & Time: Monday, April 13, 2015, 12:00 PM
Driver Info: [redacted], Age: 25 and over

Rental Car Company:


Total Charges 7 Days at: $47 /day



Total:$456.9
Summary of Charges
Your Price Per Day: $47 (per day)

Total Rental Days:7
Subtotal:$329
Taxes and Fees: (details)$127.9
Total Charges: $456.9
Best Price Guaranteed
Prices are in US dollars.





Traveling
with a child or infant? Add a child seat

Flight Information (optional)
 
This will be used by the rental
car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If your request is
successful, Priceline will immediately lock in your reservation and charge
your form of payment. If your
reservation is not successfully booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here: **
 
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Priceline.com has cancelled my reservation and refunded my account in full, as requested. They would not, however, accept any responsibility for the flagrant error in hotel rating - even when presented with customer reviews found on their own website. I cited a specific example of a traveler who complained of a broken (cracked glass) television and insect problems in her room - and yet her "rating" gave the hotel a "9" on a 10-point scale. Really? Oh, well. Lesson learned.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices, and thank you for
taking the time to contact us regarding your  [redacted] Houma reservation for Trip Number [redacted]. We
understand...

that you would like to have a non-smoking hotel. Please be advised
that you selected a service where the hotel is not revealed until after
purchase. There is no option to select a non-smoking property for our Name Your
Own Price hotel reservations. Should you wish to have a non-smoking hotel, we suggest
you to select a specific hotel from the disclosed listing page where the hotel
name, room type and other details may be reviewed prior
to purchase. As a gesture of goodwill, we cancelled your
reservation and processed a refund for $263.04. We will issue a refund to your
bank within one business day. Your bank will then post it to your account and
their processing time varies, so please check with them if you do not see the refund
in your account within a few days. We apologize if you experienced poor
service. We appreciate your feedback and noted your experience so that we can
improve service and avoid this from happening again. We apologize for any
inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices
 
This checkout
page for trip number [redacted] was submitted on 2015-06-02 19:09:09


Please Review Your
Request











































2½ Star Moderate-Plus Hotel




















Which hotel will I get?

Check-In Date:

Thursday, July 9,
2015

Check-Out Date:

Monday, July 13,
2015

Regions:

[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:
[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Guest Score 7/10 or Higher

Number of Nights:

4













 























Offer Price Per Room, Per Night:

US$ 55.00

Travel
Insurance:


US$
20.00






Subtotal:

US$ 220.00

Taxes and Service Fees:

US$ 43.04

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 263.04

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD20.00 per room per night. Details.





*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not be charged.
Priceline will immediately charge your [redacted] account the total cost
of your stay. Rooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowed. If your offer is not accepted,
your [redacted] account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Our record indicates that this matter has been addressed with the consumer and a refund for $264.88 was processed on September 11, 2015.
 
Sincerely,
N D[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:I do not Accept that this reservation is non refundable. Priceline can issue the refund clearly I never checked into this hotel, I also called customer service to advise immediately that the area was not correct and no shaded area populated outlining what area this hotel would be in as well. Priceline is giving nothing but automated responses this is my family who had to drive half way across the U.S. to get home with a sick baby. This company needs to show compassion for the situation and issue the refund that I am requesting. Priceline can make this situation right. I am just shocked that Priceline is a 6.8 billion dollar industry but yet can not show any compassion or empath for the situation at hand this is beyond absurd. If my family would have checked into this hotel then I would not be asking for a refund clearly we did not check into this hotel. Priceline has more than several reviews of dissatisfied customers. I now know why that is!!! This is absurd I want a refund since the location is incorrect, there was no shaded area outlined this is clearly a mistake I am asking for what is owed back to us. Does Priceline have no heart??? No soul??! No kids??! No empathy for this situation ??!?? I mean seriously!!! This shouldn't be debating back and for Priceline needs to do what is right. Every policy in every company can be exceptioned and this circumstance is one of them. I am beyond appalled!!! I will contact the media and share this whole experience and I am sure I'm not alone all this will do is hurt Priceline image and reputation. I want this made right!
Sincerely,
[redacted]

Dear Ms. [redacted],Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Numbe[redacted]Rest assured that your concern was documented and researched. We apologize for your experience. Customers are our number one priority, and we work hard to make...

your experience with us a positive one. Your feedback is appreciated. We see that your reservation has been refunded in full. In addition, we would like to offer you a 30% coupon that you can use for a future hote[redacted]s Deal purchase. This coupon expires on September 1, 2017. This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.
[redacted] We apologize for any inconvenience and we thank you for your time.Sincerely,[redacted]Executive Offices

: Dear [redacted]I am writing you today regarding your hotel reservation with the [redacted] under Trip Number [redacted]I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I apologize for any...

confusion regarding the currency associated to the rate you booked on your reservation. If you can send us a copy of your card statement showing how much you were charged in Canadian Dollars, I am more than happy to check if any exceptions can be made to reimburse the difference. You may reply to this email and attach a copy of your card statement in JPG or PDF form not larger than 2 MB. If you have additional questions, you may contact us directly at ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is 14[redacted] when you contact us.Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We look forward to hear from you.Sincerely,Nico T[redacted]Executive Offices

[redacted]
 
Thank you for contacting us regarding your hotel
reservation with the Hotel Pineta Palace for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand that you are contacting...

us
requesting for a full refund of your reservation because of the concerns
regarding the Star rating for your confirmed hotel.
 
We sorry to hear that you felt the star rating assigned
to your hotel was not accurate. We do evaluate each participating hotel on many
different criteria, including cleanliness, guest satisfaction, décor, etc.  We have researched to find that this hotel
does meet our expectations for the star rating selected on our website.
 
Our competitors also rate this hotel as follows:
 
Expedia.com Star rating: 4 star out of 5 Orbitz.com Star
rating: 4 out of 5 Travelocity.com Star rating: 4 out of 5 Hotels.com Star
rating: 4 star out of 5
 
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenities.
 
This hotel has an Overall Guest Rating of 7.3 out of 10
on The Priceline Scorecard. Per our Quality Experience Guarantee, your hotel
has been star-rated by Priceline according to our rigorous rating system. This
means that our hotel staff has researched your hotel, reviewed customer
comments and compared star ratings assigned by other rating services.
 
Prior to submitting the request, we presented you the
Contract Page for review. We apologize; however, the reservation cannot be
changed, canceled or refunded, as stipulated on your contract. By submitting
the request for booking, you indicated that you understood and agree to the
terms and conditions of this reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Angel Almanzar
Executive Offices