Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation with the [redacted] for Trip Number [redacted].   We are writing to let you know we received your email in our Executive Offices.   We sincerely apologize for the delay. We understand you...

would like to proceed with the one-time exception offered. We canceled your reservation for a full refund of 121.97 USD on July 3, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for the opportunity to assist you. We hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

[redacted]   We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you were...

under the impression that you booked your reservation with the hotel directly. We apologize for any inconvenience this have caused.   We have reviewed your reservation and verified that you placed a request with one of our affiliates, Choose A Room. We apologize; however, you will need contact Choose A Room directly at [redacted] to discuss your issue. When prompted, press 2 to speak with their Sales Department since they are the ones that booked your reservation. They will be able to pull up your reservation and assist you with a resolution.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] Airport Convention
Center booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Better Business...

Bureau concern in our Executive Offices. As we understand, you
are concerned that the hotel's pool will not be available during your stay. We
have contacted the hotel and we were advised by [redacted], hotel front desk
representative, that their pool will be opened on the your scheduled check in
date.
 
We reviewed your reservation and verified that hotel's
average guest rating is 7.4 out of 10. This rating is based on actual reviews
from customers who have booked on our site and stayed at the hotel. We assess
each property on many different criteria, including cleanliness, guest
satisfaction, decor, etc. Our hotel ratings are actually stricter than other
national rating companies. We are confident that the hotel will work to exceed
your expectations.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We...

understand that you found a less expensive  itinerary on Avis' website. We reviewed your
information and verified that the same exact itinerary on [redacted] offers a higher
rate of $783.02. We apologize; however, in accordance with our Best Price
Guarantee, no refund is due.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Mr. **,Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted].We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.I understand that you have issues with this airline reservation.Due...

to the nature of your concern, we would like to speak with you directly by phone. I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation.In order for us to research this further, please provide the following information:1. The time that you spoke with one of our Customer Service Representative over the phone on October 8, 2015. 2. The name of the representative you spoke with, if available.3. The phone number you've used/ called from in contacting our Customer Service department on October 8, 2015.4. Please send the screen shot of the lower rate you found on October 8, 2015 as attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. Upon receipt of the above information, I will be in contact with you in 3 to 5 business days with an update/resolution. I look forward to assisting you and resolving your issue.Sincerely,Jenn H[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: As I explained in my initial complaint, I did not have the ability to change the rental car times since they were automatically pulled from the Priceline system based on my flight information (as confirmed to me by a rep via online chat). On a side note, the time chosen for me to return the vehicle, does not even make sense since it is 1/2 hour before my flight is scheduled to leave when I need to be well through security at that point. In addition, considering how unhelpful their customer service people were when I spent over an hour trying to resolve this issue, I doubt they would have been able to assist me in changing the times as well. I am extremely disappointed that a large company like Priceline does not have the common courtesy/decency to refund a client for a minimal amount. This is terrible customer service and I hope that all future/potential customers are aware of the horrible way they treat their customers. I will be sure to never use priceline again for any of my future travelling needs.[redacted]

A short while ago I received a call from [redacted] at Priceline, and I just received their email confirmation for the flight that I requested when I talked with [redacted] a week ago, but, unlike with Rex, this time they did not try to charge me more than the advertised price nor any extra fees.  So, after a month and a half of Priceline's "ignore & delay games", this mess is finally cleared up.  I am certain that there is no way this would have been settled without your help and intervention.  Thank you very much.

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We further researched your issue and see that your booking is confirmed leaving between 6am-2pm as stated on the contract page. As a gesture of goodwill, we will be processing a refund of $272.00 back to the original card used. We process the refund in our system within one business day, however, posting will depend on your bank. I would like to thank you for bringing this to our attention.It will help us improve our operations and services. We hope we can still have the opportunity of assisting you in your future travel needs under a more favourable circumstance. Sincerely, Executive Office

Complaint: 1[redacted]
I am rejecting this response because:The airline, [redacted], blames Priceline and Priceline blames [redacted]. How convenient. Priceline should inform their employees of this information, as at least the one I spoke with was clueless to the fact that I would be unable to use my return flight. I told the Priceline representative my plans, and was not told otherwise. I still believe that I am owed a refund for half of the cost of the cancelled flight. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The amount does not justify the mental pain and suffering of this problem. We were told by the a priceline rep they would take care of the taxi costs and cell phone fees acquired during the 5 hours on the phone with them in [redacted] I understand they cant refund me the whole amount and i'm fine with that but their were 5 people effected in this not one person. I truly think priceline can do better and not insult us. This is the second issue we had with them about this trip, and its amazing how they cant take care of their customers. First complaint  #[redacted]3 and now this one. 
Sincerely,
Osbardo C[redacted]

I understand that you are not satisfied with the resolution we have provided. We thoroughly reviewed your reservation to make sure we have not overlooked anything that will provide a more favorable resolution. The dates that were entered were the same dates entered during the booking process. Your reservation is restricted and non-refundable and we have also confirmed that you have checked in and used your reservation; therefore we are unable to offer any other resolution. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely,Executive Offices

Dear Mr. Gupta,
 
Thank you for contacting us regarding your reservation at
the Buena Vista Suites booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting...

to
cancel your reservation because of renovations.
 
We contacted the hotel and were advised that the game
room was under renovations, but would not affect your stay. Since the
renovations are minor, the hotel made a business decision to stay open. We are
sorry if you are unhappy with the minor renovations during your stay; however,
your request is non-changeable, non-refundable and non-transferable.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:The company replied on 4/20 that they would be in touch with me within 2 business days to seek a resolution to the request to cancel our reservation.  They have made no attempts to reach out, and it has now been 5 business days. 
Sincerely,
[redacted]

Hello.  Please see the response below that we have provided to our customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the [redacted] Near The [redacted]or Trip Number [redacted] We are writing to let you...

know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you are not happy with the hotel you received. As I understand, you felt the star rating assigned to your hotel was not accurate. The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Express Deal program. Keep in mind that not all properties under a single chain will hold the same star level rating. While we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: [redacted]  [redacted]
[redacted]
*
[redacted]
[redacted]  Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The hotel you get will meet Priceline's strict quality standards. Under normal circumstances, your Express Deal reservation is restricted and it is not supposed to be changed or cancelled, as stipulated on your contract. I have reached out to our hotel partner and they are currently allowing a one-time exception. They are allowing us to cancel the reservation with no penalty as long as we cancel it as soon as possible. This option is only available until 2 days before your check-in date. After that time we will be unable to offer a cancellation even with a fee. For your reference, your scheduled check-in date is Monday, December 19, 2016. If you wish to proceed with the above option, please reply to this email with your decision.  I apologize for the inconvenience and look forward to hearing from you soon. Sincerely, [redacted]Executive Offices

When selecting a Name Your Own Price reservation, Priceline discloses prior to purchase that any parking fees are not included in your offer price, and paid directly to the hotel.
Priceline places the following disclosure regarding this matter labeled under Important Information....


Important Information
·       The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
Consumers who wish to purchase accommodations that offer free parking have the option to select Priceline’s Published Price option where the consumer selects the specific hotel property and specific amenities, (such as free parking,) from a list of properties.
Once again, than you for getting in touch about this.
Sincerely,N D[redacted]Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-14 18:02:27
Please Review Your Request
4 Star Deluxe Hotel, [redacted] Area  
Which hotel will I get?
Check-In Date:
Wednesday, October 14, 2015
Check-Out Date:
Thursday, October 15, 2015
Region
[redacted].
City Area:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Guest Score 7/10 or Higher
Number of Nights:
1
Offer Price Per Room, Per Night:
US$ 200.00
Travel Insurance:
US$ 5.00
Subtotal:
US$ 200.00
Taxes and Service Fees:
US$ 41.58
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 241.58
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
 *Prices are in US dollars.
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No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
[redacted]

I have received the consumer’s additional
comments.  As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. As noted on the attached initialed
contract page, the consumer clearly selected and authorized the purchase of a non-refundable
vacation package. We are sorry that we are unable to assist the consumer
with a refund for his/her selected non refundable purchase.
 
Sincerely,
[redacted]
priceline.com

Sent:  4/23/2016 11:47 AMDear [redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation under Trip Number [redacted]
 
I am writing you today because we received your RevDex.com concern in our Executive Offices. I am sorry...

to learn about
your medical emergency that resulted to the cancellation of your trip. I
understand your concern regarding the cost associated to rebooking your ticket.
 
I have reviewed your issue with our Air Travel Services
Department, and we have determined an issue with the system where it displays
higher fares than usual. If you can reply to this email to provide the best
time and phone number to reach you, I can have one of our specialists from our
Air Travel Services Department contact you to discuss your options in rebooking
your ticket with the updated fares.
 
We look forward to hear from you.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Hi. Please see the response that we sent to the customer below.  Thanks. Dear Ms. [redacted], Thank you for taking the time to contact us regarding your reservation with [redacted] [redacted] We are writing to let you know that we received your Better Business...

Bureau concern in our Executive Offices. We understand that you are requesting for us to process a refund in the amount of $107.99. We reviewed your concern and found two reservations.  For Trip Number [redacted]: We see that this is for pick-up date June 24, 2016 and drop-off date June 27, 2016. You contacted us on June 23, 2016 and was offered a one-time exception to cancel. A full refund has been processed in the amount of $84.13 and was posted on June 24, 2016. For Trip Number [redacted]: We see that this is for pick-up date June 23, 2016 and drop-off date June 27, 2016. We verified that this is the correct reservation that you wanted and the total cost is $107.99. On July 14, 2016, we found out that you disputed the charges with your bank.  The amount that you should is the one from Trip Number [redacted] in the amount of $84.13. Since you have disputed the other transaction in the amount of $107.99, we suggest that you contact your bank directly to verify the status of your claim. We apologize for your experience when you contacted us. We made sure that a proper feedback was sent for corrective purposes.  Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, Frich A[redacted]Executive Offices

we regret the customer's continued dissatisfaction.  However the customer has chosen to initiate a credit card chargeback and as a result, we are unable to take any further action until the chargeback process concludes.

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel & Resort and with [redacted] Rent a Car, for Vacation Package Request Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our...

Executive Offices. I am sorry to learn of your experience with your hotel and rental car reservations.
I contacted [redacted] Rent a Car and they confirmed that your reservation was not used. I have processed a full refund for the rental car portion amounting to $145.35. The refund will be processed through our system within one business day. It is your bank that will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.
[redacted] Rent a Car has advised that you may contact their [redacted] Department for more information at: ###-###-####.
In the meantime, regarding your concerns with your hotel reservation, we are currently reviewing this with our hotel partner. I hope to be in contact with you in the following 5 business days with a resolution.
I apologize for any inconvenience and truly appreciate your patience while we resolve this issue.
Sincerely,
Berna A[redacted]
Executive Offices